Veta Virtual

BACKGROUND

Please describe your company and your position there.

Managing director of a digital marketing company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??

cut cost and have more streamlined process in the company

SOLUTION

How did you select this vendor and what were the deciding factors?

great pricing + customer service

Describe the project in detail and walk through their service package, including any calling tools used.

they collect the calls and leads, sort them out in terms of categories, and send it to different departments of our company

Who did you work with and what was the feedback process like?

Andy, great customer service, understood what we needed right away.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We cut more than $2500 from our fixed cost, but increased in efficiency

Describe their project management style, including communication tools and timeliness.

Every single inquiry we had about our services were answered within the day.

What did you find most impressive or unique about this company?

They setup fast and their customer service is outstanding. It felt very personal.

Are there any areas for improvement or something they could have done differently?

Nothing. 100% happy

BACKGROUND

Please describe your company and your position there.

Founder of Legal Firm in Toronto, catering to startups,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist?

We needed reception services to assist with incoming calls and to book meetings.

SOLUTION

How did you select this agency and what were the deciding factors?

Selected from a referral and from comparing their services with competitors.

Describe the project in detail and walk through the stages of the project.

very simple to transition from old system and number, the company handled the phone number porting and had a seamless onboarding process.

Describe the recruitment process in detail.

The Founder Andy, is very attentive and assisted with facilitating the transfer and the services have been operating at promised and within budget.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We've received zero complaints from customers about Veta Virtual Receptionist's services. In fact ensures now that i get messages and book meetings within my schedule.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

How simple their system is to operate, the details of each of interaction with my clients and the cost savings.

Are there any areas for improvement or something they could have done differently?

no.

BACKGROUND

Please describe your company and your position there.

Managing Partner of Estate Planning Law Firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??

We receive calls throughout the day that we were unable to answer with a live person. We needed a service that could capture those calls and log them for us during and after business hours.

SOLUTION

How did you select this vendor and what were the deciding factors?

Working with Veta Virtual, we completed a trial period and were very impressed with their service. Immediate responses to questions and training the dedicated answering team was so easy.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide receptionist coverage from 8 am to 5 pm Pacific Time. They receive and return calls, providing a call summary after each call. They use Vonage and connect with our Clio platform to add new clients in the system.

Who did you work with and what was the feedback process like?

We work with Andy Fang and his team of 3-4 dedicated members who answer calls for our firm. We check in as needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Many more happy clients and phone calls are coming through more often. Great feedback.

Describe their project management style, including communication tools and timeliness.

Very quick responses and feedback.

What did you find most impressive or unique about this company?

They are very easy to work with, they go above and beyond to help us with other tools to make work easier.

Are there any areas for improvement or something they could have done differently?

Nothing recently, initial ramp up needed coaching but was expected.

BACKGROUND

Please describe your company and your position there.

I'm the co-owner of an investment fund that specializes in the acquisition of mature businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist?

We needed to find flexible staffing support to the growth of our portfolio companies.

SOLUTION

How did you select this agency and what were the deciding factors?

We typically hire directly from Linkedin and Indeed but given the hiring landscape, it has been extremely difficult to source the right candidates. Veta Virtual Receptionist's flexible support helped us bridge the gaps in our workforce.

Describe the project in detail and walk through the stages of the project.

They provided three VAs to assist two of our portfolio companies. We onboarded the VA and worked with Veta Virtual to set up the VAs with all the required tools and software to aid our businesses,

Describe the recruitment process in detail.

We first discussed the required skillsets with the Veta Virtual team and then provided them with our standard interview questions to help source and qualify the candidates.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

With their support, we were able to maintain our staff onboarding velocity and manage our sales pipeline.

How effective was the workflow between your team and theirs?

Although the VAs were remote, they were quickly able to adapt to our portfolio companies processes.

What did you find most impressive or unique about this company?

The founder was extremely hands-on and provided a high degree of ownership in helping us onboard the VAs into our workforce.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I am the principal of a small consulting and dispute resolution company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??

I am often too busy to answer the phone, and I wanted callers to be able to reach a live person during business hours. I also sometimes need someone to make outgoing calls for me.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose Veta Virtual because of Andy's commitment to client service. I knew I could trust his team to do a good job with my clients and prospects.

Describe the project in detail and walk through their service package, including any calling tools used.

n/a

Who did you work with and what was the feedback process like?

n/a

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Calls are answered promptly and I get a detailed summary right after each call. When I've asked Veta Virtual to make outgoing calls, they have followed my instructions and have been extremely efficient.

Describe their project management style, including communication tools and timeliness.

I can change my call script anytime by simply sending an email request.

What did you find most impressive or unique about this company?

I love the very quick turn-around between incoming calls and the emails with call summaries. It means I can reach out to potential clients at my soonest convenience.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I’m the managing partner for a financial accounting advisory practice

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist?

We hired Vets Virtual to act as executive assistant to the managing partner. They handled inbound email and scheduling requests as well as some contract prep support

SOLUTION

How did you select this firm and what were the deciding factors?

This firm was a referral from a business networking group

Describe the project in detail and walk through their service package.

See above

How many resources from the vendor's team worked with you, and what were their positions?

One

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Assistant improved client interactions considerably. They have effectively freed up managing director to do more value-added work. Effectively managed calendar

How effective was the workflow between your team and theirs?

Excellent.

What did you find most impressive or unique about this company?

Quick adaptability to situation. Quickly and effectively managed transition

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of my clothing store. We sell an assortment of the trendiest brands in Asia in Toronto.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??

We receive new calls and new leads constantly throughout the day and Veta Virtual Receptionist. Also we needed help finding new hires, booking miscellaneous appointments and setting up meetings with new clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found this vendor had amazing reviews on Clutch and noted other business owners like myself had a very good experience with Veta.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide very detailed call answering that results in a detailed email summarizing the nature of each call. They also directly help me set up meetings with clients.

Who did you work with and what was the feedback process like?

We have a specific account manager at Veta and we provide direct feedback on a monthly basis.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Since we have used Veta, our sales have increased by 300% since May 2021. I've have saved an unmeasurable amount of time answering calls and it allowed me to focus on stocking my store with the best inventory and also not be interrupted when meeting with clients.

Describe their project management style, including communication tools and timeliness.

Our personal account manager is extremely responsive mainly to my method of communication; direct phone calls. We have not had an instance when they did not pick up our calls.

What did you find most impressive or unique about this company?

The commitment of the account manager we work with that again is very responsive. It is a really unique service that saves a lot of admin time. Also their trial period was very helpful in allowing me to get accustomed to their services without paying. I personally love the email summary of calls that were made as it allows me to search specific conversations afterwards as well.

Are there any areas for improvement or something they could have done differently?

I have not experienced any bad services thus far.

BACKGROUND

Please describe your company and your position there.

Software developer and architect

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals?

Books appointments for my software development agency

SOLUTION

How did you select Veta Virtual Receptionist and what were the deciding factors?

Owner is passionate about his company and cares personally about their clients results. Friend said that they focussed on quality of service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped manage clients contacts, giving my company more time and energy to focus on our core business.

How many people from the Veta Virtual Receptionist team worked with you, and what were their positions?

1 - Andy Fang - CEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Service was excellent and friendly. Was able to focus on my core business while not having to worry about managing my appointments or calls.

Describe their project management style, including communication tools and timeliness.

Style was direct and flexible. Andy did a great job of setting things up for us, and ensuring that we'd get the most out of their services. Communicated via Slack and phone, worked well and was always available.

What did you find most impressive or unique about this company?

The dedication and hard work from Veta Virtual Receptionist have been impressive.

Are there any areas for improvement or something they could have done differently?

Not for now.

BACKGROUND

Please describe your company and your position there.

I am the Case Management Supervisor for Infinity Law Group

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??

We hired Veta Virtual to be an answering service for our law firm's calls.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were extremely knowledgeable, kind, and hard working.

Describe the project in detail and walk through their service package, including any calling tools used.

They answer calls from our clients, adjusters, and opposing counsels, and transfer calls, take notes, and messages.

Who did you work with and what was the feedback process like?

Andy Fang- Excellent process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We are undoubtedly retaining and gaining more clients as a result of Veta Virtual.

Describe their project management style, including communication tools and timeliness.

Clear and concise communication, no hidden fees.

What did you find most impressive or unique about this company?

They always behave professionally and are very affordable.

BACKGROUND

Please describe your company and your position there.

I help my dad run his real estate brokerage on the operations side and Veta Virtual was very helpful to the brokerage in taking inbound leads and daily calls.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??

We receive calls all day and having multiple responsibilities, I wanted to outsource the task of receiving calls to make time for other tasks. Veta Virtual helps take calls during business hours and our goal was to improve our customer service and capture potential leads.

SOLUTION

How did you select this vendor and what were the deciding factors?

I researched virtual receptionist services online and chose this vendor based on their affordable price.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide receptionist services from 9 am to 5 pm on weekdays and 24-hour coverage on weekends. We worked together to come up with a solid script and when taking a call, they find out who's calling and why before taking down their contact info. If the caller is a potential lead, they schedule an appointment and I review them before passing them off to the real estate agents.

Who did you work with and what was the feedback process like?

We worked with the founder, Andy, who oversees the entire call team, to onboard. All calls are recorded for QA purposes and I review their performance with Andy weekly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We've gotten more clients than ever thanks to their call services. When I get to work, I have a list of leads to follow up on and they save us time by answering any general questions. Their customer support is fantastic.

Describe their project management style, including communication tools and timeliness.

Outside of our weekly meetings, they're very helpful and responsive whenever I have a question.

What did you find most impressive or unique about this company?

Veta Virtual is a pleasure to work with, not only did they provide improvements to our call script but also knew how to answer questions outside of the expected.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of!