Vega IT

BACKGROUND

Introduce your business and what you do there.

We provide software for social housing companies. Our product is basically contact center software, and we connect with different ERP systems to collect customer data and create 360 views of customer profiles. I'm the manager of engineering and am responsible for local and near-shore resources.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vega IT Sourcing?

Our other near-shore partners raised the price beyond what we were willing to pay for the quality they were providing. We wanted a new vendor to provide resources.

SOLUTION

What was the scope of their involvement?

We are currently rebuilding our backend and frontend using React, GraphQL, and other programs. Our specific requirements focused on the developer's experience. We wanted a team that could be creative, beyond just following orders. They question some of our choices, which I value, and they work side by side with our scrum teams.

What is the team composition?

They have six developers who join our team with React Native, .NET, and Umbraco experience. We only use their engineers, and we don't have any project management on their side.

How did you come to work with Vega IT Sourcing?

I knew they had a lot of experience in the systems we use, which is why we reached out to them. I've known them since 2012 when I worked with them at a previous employer. We had a fairly extensive selection process, but I chose them because of my previous work with them. I knew them really well, and I knew they were willing to travel to us and could handle large, long-term projects.

How much have you invested with them?

I'd guess we've spent about €180,000 (approximately $205,000 USD) so far.

What is the status of this engagement?

We started working together on this project in February 2019. It's a continual process, and we plan to work together for a long time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The progress is measured in story points, based on agile scrum methodology. It's difficult to attribute the success to any one factor, but we're pleased with their work. Our scrum teams are happy with their knowledge and the work they've done, especially on the React Native and Umbraco framework. We've learned a lot from them, and their expertise is very helpful to us.

How did Vega IT Sourcing perform from a project management standpoint?

Compared to other companies we work with, their English is very good. We work with mixed groups, divided into scrum teams. Their engineers slot into those teams, and we have daily standups, retrospectives, and backlog grooming. We do everything through Skype, so I really value the quality of their English and ability to provide input on the choices we make.

What did you find most impressive about them?

We're used to buying resources for a fixed period, but their contract is very flexible. There is a 24-hour cancellation period, and we can downscale or upscale as needed. We've not seen that kind of flexibility in our other near-shore providers.

Are there any areas they could improve?

I can't think of anything major they should change. Their knowledge and their hourly reporting are all satisfactory.

Do you have any advice for potential customers?

Visit them frequently, and have them visit your location. The relationship between developers is very important. Trust each other and have a good rapport.

BACKGROUND

Introduce your business and what you do there.

I'm the head of delivery at a full-service digital agency. We mostly do large e-commerce projects for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vega IT Sourcing?

We were looking for a development team to help us build a large e-commerce platform.

SOLUTION

What was the scope of their involvement?

They helped us build an e-commerce website that includes a service bus that connects the platform with an order management system, fulfillment partners, and payment service providers. It's a large enterprise e-commerce platform with home page listings and search functionality. They used mostly Salesforce Commerce Cloud, JavaScript, and MuleSoft. The platform serves the markets within the U.S., Canada, Japan, Korea, and Australia.

They've also helped us with building backend integrations, API connections, and the frontend for responsive websites. It's a very collaborative process and they work alongside our in-house development team.

What is the team composition?

We work with four members of their team, including front- and backend developers.

How did you come to work with Vega IT Sourcing?

We wanted to have additional development resources. We've worked with Vega for six or seven years and they've always provided us with the resources we needed. Also, the quality of their work is very high, so we like having them as part of our team.

How much have you invested with them?

We've spent over $200,000.

What is the status of this engagement?

This project started in January 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They always get the work done and we've had very few bugs. They're very focused on their task, which is why they accomplish great results.

How did Vega IT Sourcing perform from a project management standpoint?

They're very motivated, which is especially helpful when we have tight deadlines. Also, they're knowledgeable about the latest technology, so they can handle a variety of projects. We use scrum methodology and they take part in our daily stand-up meetings or video calls. We also use Slack, Skype, and Jira to stay in touch. They've very easy to work with.

What did you find most impressive about them?

They seem to be a perfect company. They're very involved and take responsibility if something doesn't go well, fixing it right away. They really take ownership of the project, even though they're only a part of it. Also, they've already visited us twice.

Are there any areas they could improve?

They're growing fast, so they hire a lot of new people. They can spend more time introducing new members of their team to our work, so that their new teammates can produce the same quality.

Do you have any advice for potential customers?

They know what they're doing.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the corporate digital department for a UK-based communications agency. We work with corporate and professional clients who have digital communications needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vega IT Sourcing?

For this specific client, we needed Vega IT Sourcing to build a website and perform QA on the developed product.

SOLUTION

What was the scope of their involvement?

To begin each engagement, our team collects our client’s objectives and timelines for the project, and we communicate that to the Vega IT Sourcing team. We then scope out the specific design and development needs around the client’s specifications. For example, when developing a website for a previous client, their developers built the frontend of the site and integrated it with the Umbraco CMS. From there, they deployed the site performed QA testing and we worked through IT solutions together. They work on 60–70 projects for us per year.

What is the team composition?

They provide a senior member to build teams aligned with project needs, and they assign us a project director, who brings on the appropriate front- and backend developers, testers, and others. They typically supply a team of five people or more.

How did you come to work with Vega IT Sourcing?

Our company began working with Vega IT Sourcing before I came on board, so I wasn’t a part of the selection process. However, they looked for teams that could offer high-quality work, a competitive price, and consistent service over many projects.

How much have you invested with them?

Over the course of working together, we’ve spent around £400,000 (approximately $513,000). Each project price can range from £200 (approximately $250) to £7,000 (approximately $9,000), depending on the size.

What is the status of this engagement?

We began working with Vega IT Sourcing in 2011, and we continue to use their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We get continually positive feedback from our clients. We judge the success of the engagement based on how strong a working relationship we’ve developed with them—they’re a core part of our development team.

How did Vega IT Sourcing perform from a project management standpoint?

They’re a highly responsive team—they’ll challenge our briefs and timelines if they think there’s an issue, which we appreciate. We use Codio to manage the project and communicate, and we’ve begun using Jira, as well.

What did you find most impressive about them?

We appreciate Vega IT Sourcing's flexibility—they’re very compatible with our team’s schedule. We can tell they’re proud of the work they do, and our clients respond well to it. They’re committed to producing fantastic deliverables—they truly care about the projects they work on. As a team, they've become embedded in the work we do, they’ve always provided the right resources and scale as needed.

Do you have any advice for potential customers?

Having a clear goal from the beginning of the engagement is important. Explain your vision to Vega IT Sourcing and make sure to document everything realistically. A shared timeline is the most essential aspect of a collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO of CybrQ. We’re rethinking the way people protect themselves in the cybersecurity place using a pre-click approach. Today, when you think about cybersecurity, people either filter messages from you using their spam folder, or they block you after you did something. We believe that there’s something in between that needs to happen so you can actually change people’s behavior. People don’t want to be bad citizen’s online, they just lack the time, knowledge, and experience to make better decisions online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vega IT?

It’s hard to find technical talent in Switzerland on short notice, and, as a startup, you have a limited lifeline in terms of funding. Therefore, we needed short-term resources to help us start to develop various aspects of our product.

SOLUTION

What was the scope of their involvement?

We’ve done a variety of project with them. For example, we use frontend development resources from them, but we also had a design team working for a short period of time. Now, we have somebody who’s working more on the security side of things, doing penetration testing. We're also in the process of setting up a data science project.

We’re doing a classical frontend development project with JavaScript, HTML, and CSS, and, of course, all the tools and technologies that fit within that ecosystem, including Node.js. When we start working on data science and more actual programming, we’ll go into the Python ecosystem.

What is the team composition?

Mostly, there are one or two guys per team, although there’s three on one team. For a company our size, that's pushing the limit.

How did you come to work with Vega IT?

I have a mutual connection with the founder of Vega IT. If you look at any near-shoring or outsourcing companies, you usually start with a test balloon and see how they perform, which turned out pretty well for us. We could see that Vega IT was extremely well organized and no one, from the CEO down the actual developers, ever missed a meeting or a call. This helped us see that they were a reliable partner that could deliver quality work.

What is the status of this engagement?

We’ve been working together since November 2017.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Companion Apps, a group that creates apps intended to ease stress and anxiety. I’ve worked with Vega IT Sourcing for nearly 10 years across several projects, some of which were for previous companies I’ve worked with.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vega IT Sourcing?

We were looking to hire outside development resources to build an iOS application.

SOLUTION

What was the scope of their involvement?

The Vega IT Sourcing team was responsible for the complete build of the app. We provided UX design, wireframes, and broad specifications and they executed development according to our preferences. The app is designed to help users reduce the physical symptoms associated with anxiety and manage their thinking habits over long periods of time. We’re currently building a version of the app for Android, as well as a large update, including a new UI, for the iOS app. We’re also adding a subscription model that’s set to launch in October 2018.

What is the team composition?

We work with two iOS developers, a frontend developer, and as of recently, an Android developer.

How did you come to work with Vega IT Sourcing?

We originally worked together on a bootstrap project, and their pricing was very competitive. I also had a previous relationship with them and knew I could trust them to deliver on our needs. Since then, I’ve continued to go back to them and we’ve built a level of trust that I simply don’t have with other development agencies.

How much have you invested with them?

We’ve spent close to £30,000 ($39,800 USD) on this specific app development project.

What is the status of this engagement?

We started working together in May 2013, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve allowed us to develop more efficiently and help us plan ahead properly. Some development companies will extend deadlines and delay launches, but the Vega team has been instrumental in helping us to maintain our schedule. The iOS app they delivered is rated very highly rated on the UK’s App Store, and it’s been almost universally well-received over the last few years.

How did Vega IT Sourcing perform from a project management standpoint?

Throughout the projects I’ve done with their team, they’ve excelled in plan management. They’re driven, transparent, communicative, and responsive. We also work directly with their developers, which is very important when outsourcing development projects. We use Slack for daily communication and occasionally Jira for larger projects.

What did you find most impressive about them?

They have a very good work culture. I’ve worked with many people across the Vega team, and they emphasize happiness and take a unique approach to managing their business. They’ve grown significantly since I first started working with them, but they still prioritize building real relationships with their clients.

Are there any areas they could improve?

There are always ways to improve, but Vega is interesting because they foster a culture of learning and constant improvement. They’re always willing to work with the customer to meet their requirements and improve workflow. I’ve recommended them to a number of colleagues because they’re very capable and trustworthy.

Any advice for potential customers?

Make sure to fully understand what you’re trying to achieve and provide the Vega team with as much detail as possible prior to development. Also, work with them to create an open and communicative workflow.

BACKGROUND

Please describe your company and position.

I am the Program Director of Dept® Agency

Describe what your company does in a single sentence.

Combine marketing & tech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vega IT to accomplish?

• Deliver highly technical engineers

SOLUTION

How did you find Vega IT?

Referral

Why did you select Vega IT over others?

High ratings

How many teammates from Vega IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

N/a

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All well in time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did! 

What was your primary form of communication with Vega IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Vega IT's great communication is impressive!

Are there any areas for improvement or something Vega IT could have done differently?

N/a

BACKGROUND

Please describe your company and position.

I am the COO of Tangent Marketing Services Limited

Describe what your company does in a single sentence.

We help enterprises build future-ready digital experiences, products, and capabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vega IT to accomplish?

• Augment our technical team

SOLUTION

How did you find Vega IT?

Referral

Why did you select Vega IT over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vega IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vega provides us with front and back end developers to augment our teams. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working woth Vega IT allowed us to be responsive to our clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vega are always quick to respond and step in of we are not happy with the throughput of team members. 

What was your primary form of communication with Vega IT?

Virtual Meeting

What did you find most impressive or unique about this company?

We have a strong partnership with Vega IT based on professionalism, trust, and a long-term partnership.

Are there any areas for improvement or something Vega IT could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director, DTS of a telecomms company

Describe what your company does in a single sentence.

We are a global management consultancy specialising in Technology, Media and Telecoms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vega IT to accomplish?

• Assistance with various data and development projects
• Design and ongoing support of our CMS

SOLUTION

How did you find Vega IT?

Longstanding relationship

Why did you select Vega IT over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Vega IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an AI tool to surface insight on a large volume of internal research material. Ongoing design and maintenance of our website and CMS. Redesign of our website as part of a corporate rebrand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful launch of our rebranded website.

Launch of an internal AI tool to enhance knowledge management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - very responsive. Always do a thorough discovery to ensure they properly understand the business needs and value drivers.

Delivery is on time, with mitigating factors such as upping resource when necessary.

What was your primary form of communication with Vega IT?

Virtual Meeting

What did you find most impressive or unique about this company?

Genuine desire to help. Very keen to forge long-standing partnerships and to support our business. Their employees are invariably professional, engaging, polite, and good fun!

Are there any areas for improvement or something Vega IT could have done differently?

Vega are always very responsive when we tell them something isn't working well. Perhaps one area to improve would be to take a more proactive position so we can head any issues off early (before we even notice them!).

BACKGROUND

Please describe your company and position.

I am the Business Development of a surgical workflow company

Describe what your company does in a single sentence.

Standardization of surgical processes and workflows

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vega IT to accomplish?

• Development

SOLUTION

How did you find Vega IT?

Referral

Why did you select Vega IT over others?

• Good value for cost
• High quality reference

How many teammates from Vega IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an assessment module 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Respected delivery time, high quality of work, efficient and good communication, flexibility and overall pleasant cooperation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was frictionless and deliverables were always on time. Needs or change requests were implemented and there was much effort given to adapt and still deliver on time. 

What was your primary form of communication with Vega IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated the talent we worked with and their straightforward and hands-on approach to technical challenges or creative problem-solving. Their friendly and trustworthy cooperation is a pleasant and highly appreciated experience.

Are there any areas for improvement or something Vega IT could have done differently?

Not so far

BACKGROUND

Please describe your company and position.

I am the Director, Tech Support Ops of Aprimo

Describe what your company does in a single sentence.

Leader in Digital Asset Management (DAM) and Content Operations 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vega IT to accomplish?

• Software Support analyst

SOLUTION

How did you find Vega IT?

Other

Why did you select Vega IT over others?

Referred to me

How many teammates from Vega IT were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The Support Analyst provides technical level 2 support through our ticketing system, interacting with customers. Troubleshooting, guidance to users, and ensuring efficient issue resolution are key tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Product Support KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was not part of the scope. 

What was your primary form of communication with Vega IT?

Email or Messaging App

What did you find most impressive or unique about this company?

The loyalty of the analyst who works for us is impressive.

Are there any areas for improvement or something Vega IT could have done differently?

NA