UPQODE

BACKGROUND

Please describe your company and position.

I am the Client Services Associate of (a/an) Medical

Describe what your company does in a single sentence.

We are a full service global imaging core lab, providing imaging services and solutions, including consulting and image analysis.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• Revamping the company website to modern standards

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

High ratings, Pricing first our budget, Good value for cost

What was the size of UPQODE’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main project goal is to update the Medical Metrics, Inc. website to modern standards to match/exceed those of its competitors, reflecting a high-tech-looking, interactive, friendly, and intuitive user experience. Key Deliverables: Updated website design (~12 templates, ~30 pages total), web style guide, maintenance instructions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of templates and pages completed/approved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UPQODE was very timely with regards to email correspondence, given the natural constraints of a time-zone difference between their team and ours. Fine-tuning of certain webpage elements often took more back-and-forth than necessary due to the email nature of communication. More hours than necessary were spent revising, and there was some level of crunch in the final month-or-so of the project.

That said, UPQODE's project team was very reasonable with adjusting for our needs and the ultimate product was fantastic.

What was your primary form of communication with UPQODE?

Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work for the quoted project cost was outstanding. The finished site is wonderful and we feel that it was money well spent.

Are there any areas for improvement or something UPQODE could have done differently?

I think a regular/semi-regular web-call, with screen-sharing would have done wonders to more quickly and directly resolve certain issues that came up throughout the website design and QA process. Almost all correspondence was done via text (either via email or the design platform ActiveCollab), which led to occasional miscommunications. Being able to show something live in-person would have simplified things.

BACKGROUND

Please describe your company and your position there.

I'm the VP of Marketing at Doodle Labs. We design and manufacture high performance mesh radios for robotic systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

Prior to contacting Upqode to get their help on building a new website, we had completed a rebranding exercise to update our 20+ year old brand identity. In addition to giving our website a refreshed look and feel, we wanted to implement some new functionality on the website to make it easier for our site visitors to find the information they are looking for.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Upqode by a friend who had successfully used their help on a couple of projects. We had spoken with several other firms, but we liked the initial conversations with Upqode and they seemed to have both the design and technical skills we were looking for the new website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked with Upqode to help design and develop the website. We gave them some starting material, which included our new branding Style Guide, a homepage mock up, a new site architecture with references to our old website (pages that we were converting), and a list of tools we wanted integrated. We discussed this on a kick off call and then Upqode started with designing each of the pages using the reference material.

Once a page was approved for design, they started development. Once we had all of the pages built with dummy content, we were given the website to upload our content. They continued to provide support post-launch to iron out any bugs that were missed in their pre-migration QC.

How many people from the vendor's team worked with you, and what were their positions?

I worked primarily with Valentyna, our dedicated PM. She was really great at keeping us organized and moving the project along. I highly recommend her for your project, she ensured the success of this project in a timely manner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I think Upqode took our brief, reference material, and assets (images, icons, etc) and created some beautifully designed pages with nice little touches, like animated underlines. I appreciated those things.

Describe their project management style, including communication tools and timeliness.

We used a project management tool called ActiveCollab. It was helpful to see an overview of what was being worked on and what I needed to review/approve. However, it seemed to lack a basic function of easy chat/communication. So we defaulted to emails. I would've preferred an option to communicate via chat, like Teams. We reviewed design files in InVision (which is a great tool), and looked at the developed pages on a staging server.

What did you find most impressive or unique about this company?

I'm really happy with how the website turned out. 

Are there any areas for improvement or something they could have done differently?

We had a few things where specific functionality were missed in our developed pages because they weren't explicitly discussed and Upqode uses the flat design files for the first round of approval. The design files don't have any functionality so we didn't have a way of providing that feedback proactively.

For example, the color of a link when the mouser hovers over it. While we were able to resolve everything, there were some back and forth on whether these kinds of changes were within scope or needed a change request (additional $) - this was kind of the only level of issue.

BACKGROUND

Please describe your company and your position there.

I am the project manager at the branding agency that hired UPQODE to complete the Webflow development for our client When.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

We hired UPQODE for Webflow development for the When website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected UPQODE for their expertise in Webflow.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our ask of the UPQODE team was to develop a 5-page Webflow marketing website for our client When. Shortly after kicking off our project, we were assigned a project manager and project management team who walked us through their process. They also showed us their project management tool of choice called Active Collab, where they planned to share all website previews and gather our feedback. Working in Active Collab was very successful for our team, and we were assured that we could come to them with any questions about using the tool since we were new to using it.

The UPQODE team handled the development of each page one by one and sent the pages to us for review as they completed development. Reviewing one page at a time was very digestible for our busy team. We prefer this method of reviewing far more than receiving the website back all at once and needing to do an extensive review. The UPQODE team also was very organized in asking for the minor site details they’d need early on in development, such as information about final URLs and the destinations for each button and link on the site.

How many people from the vendor's team worked with you, and what were their positions?

We had one main project management point of contact, Sofia S. However, she had a team of about three other project management associates who assisted with our project. I believe there was also a team of developers assigned to our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very pleased with the outcome of our project with the UPQODE team. Not only was the project developed very quickly, but our minimal feedback was also addressed promptly. Overall, this was a painless development process. Our client loved the site and had no additional feedback for the team once we showed them the final website.

Describe their project management style, including communication tools and timeliness.

As mentioned, their project management tool of choice was Active Collab. The development and updates were addressed quickly, and we were delighted to review one page at a time compared to reviewing an entire website at once. The entire project management team was very attentive to our needs but made it so that we didn't need much more than they were already providing as part of their general process.

What did you find most impressive or unique about this company?

The most impressive thing about UPQODE's team is their efficiency and confidence in leading a project. They were very prepared and gave us an end result that was exactly what we expected with minimal feedback needed to achieve it.

Are there any areas for improvement or something they could have done differently?

I can't think of anything that the team could have done better!

BACKGROUND

Please describe your company and your position there.

I'm the product manager at Crant, a company using AI for brand storytelling to generate a positive impact on humanity. We have SaaS products for companies marketing and DEI teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

We are developing a new product called Ink Lantern, so we needed a landing page for marketing purposes. We hire Upqode to help us design and develop the website. We wanted to have a professional and unique website for our product where we could post and manage our content.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Upqode because a partner company recommended them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have four fases: planning, design, development and QA, and deployment. Upqode used Weflow to develop our website. The key deliverable was the website live.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked directly with the project manager but we had meetings with some developers and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were happy with the design and the final outcome, the website.

Describe their project management style, including communication tools and timeliness.

Everything went according to plan. Communication was very good. The project manager from Upqode had a great spirit of service, was always willing to chat, and listened to our needs. We used Invision, Activecollab, and Google Chat.

What did you find most impressive or unique about this company?

Design, commitment, and service

Are there any areas for improvement or something they could have done differently?

Nothing I can recall.

BACKGROUND

Please describe your company and your position there.

I am a member of the financial operations team at Orion, and the individual who oversaw the website redevelopment project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We had a relatively simple and somewhat dated website. As we are growing quickly and looking to expand our team and company we needed a new site that we felt proud to have.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had UPQODE recommended to us through another sister company of ours. We wanted a team that would help us with direction/style and be easy to work with.

Describe the project in detail and walk through the stages of the project.

We met for a series of virtual discussions on the project scope and presented some of our initial ideas. Then I completed a survey containing all the relevant information and outlining what exactly we were looking for. Design phase consisted of an online 'mock-up' that I could comment on and make changes, this was very useful. Finally the new site was developed and uploaded to an online editing/hosting service.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 or 3 members of the UPQODE team, although I am sure there were more on the back end. It was good having 2 main points of contact and leaving the rest to them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with how the new and improved website tuned out. Although it took longer than we had anticipated (that was our fault not UPQODES), the final result is something we are really happy with.

How effective was the workflow between your team and theirs?

The tea at UPQODE were very easy t work with and good at replying quickly. At many times we were the weak link in not driving the project forward. The use of slack and other online feedback tools was very helpful.

What did you find most impressive or unique about this company?

I was impressed at how easily they managed to implement our changes without much to go on.

Are there any areas for improvement or something they could have done differently?

Nothing major springs to mind, they were a great team to work with. Sometimes the time zone difference meant meetings were early but that wasn't a major problem.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Honesty in Politics. We are a groundbreaking website that grades news articles on how factual and biased they are and also host any politicians who are honest. The politicians create a profile where they will solidify their stances on political issues before the voter casts their ballot. This will inevitably allow our system to correct course by electing more and more honest politicians instead of the scum we have in offices now.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

We needed a website developed within a small budget, I am starting this from my savings account and would rather stay away from investors(except silent ones) since share holders and investors are more interested in profit, rather than integrity. UPQODE helped build my site to an agreeable level with the small amount I had.

SOLUTION

How did you select this vendor and what were the deciding factors?

I spoke to several companies before landing on UPQODE. Other companies made me feel uneasy, one even saying they needed a large deposit before a plan would even be drawn up. UPQODE did not give off any vibes that made my spidey sense go off.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I'm not the best with technology, I remember a introduction, then I was given to a team of developers. Terms were agreed to and work began. They used WordPress to develop the site, that's all I really know.

How many people from the vendor's team worked with you, and what were their positions?

I mainly spoke to a project manager, although there was a website that acted as an intermediary, which allowed me to ask questions to the development team. You can directly tag the person you need to speak too instead of the project manager if you know it will go to that person anyway(i.e. SEO). Also if the manager is off, this allows you to get issues answered without having to email someone new.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Growth is slow, this has nothing to do with the dev team, it's just a difficult area to gather support as each side believes their politicians are already honest so why should they join our site.

Describe their project management style, including communication tools and timeliness.

I spoke about it before. The intermediary site allowed us to communicate flawlessly. The only thing that slowed us was the fact the team was in Europe and I am in New York. So sometimes they would send a message and I wouldn't see it for many hours and vice versa. When the message was available, they were answered promptly.

What did you find most impressive or unique about this company?

UPQODE showed me how to update my own site with ease. Since I've never done anything like this, it was reassuring to know that I could do it myself.

Are there any areas for improvement or something they could have done differently?

The only issue was that the dev team was from another country. THEY STILL DID AN AMAZING JOB!!! It would have been a bit more smooth however, if they knew the American political system though and the time zones were closer. Still 10/10

BACKGROUND

Introduce your business and what you do there.

BIWIN Technology is a large manufacturer of flash storage technology in China. We have about 800 employees, and I am the channels and alliance manager in the marketing department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We weren’t that well-known outside of China, so we wanted to break out of that market and introduce ourselves to Europe and America. Our goal was to show that we were thought leaders in our industry and not just a small-scale manufacturer, and we engaged UPQODE to help us out.

SOLUTION

What was the scope of their involvement?

We first presented UPQODE with a rough idea of what we did and didn’t like about our existing websites. They helped us shape an entirely new design that not only took those ideas into consideration but also took into account our values and product ranges. We made sure that what we ended up with was more like a business card than an e-commerce site, and when we liked the direction that the design was headed, we moved into the development phase.

Our existing site was poorly developed, so we rebuilt everything from the ground up. UPQODE recognized that our local coding in China was not very user-friendly, so they opted to develop our new website on WordPress. They created an administrative dashboard, where we could manage the content ourselves, and added a bunch of other extensions. 

Apart from development and design, they also helped us figure out what things to put in place for a future SEO and Google Ads campaign. 

What is the team composition?

I’m not sure how many people were working in the background, but I interacted with about eight people from the team. We had a direct contact, several technical specialists, a designer, and even an SEO consultant who helped us out in places.

How did you come to work with UPQODE?

I went to Clutch and exhaustively looked into various companies’ reviews. I was very pleased with the platform’s recommendations and was able to shortlist about eight companies. After interviewing all eight providers, I ultimately chose to work with UPQODE. 

How much have you invested with them?

The initial agreement was for slightly over $25,000. We probably invested a bit more here and there but not an exorbitant amount.

What is the status of this engagement?

We started in November 2021, and we concluded around April 2022. We’ve since entered a service agreement where they provide extra services and conduct necessary updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were anxious to get the look right, but UPQODE worked with us to form the image that we wanted to present. Our management team and stakeholders are very pleased with the final look of the site — we all feel that it distinguishes us from competitors in China and gives the appearance of a professional Western website.

We don’t have any metrics at the moment, but we do think that website is critical to the next step in our marketing and can serve as the core of all of our future initiatives. We can now introduce ourselves properly to European and North American markets. It gives s a whole other level of competitive edge.

How did UPQODE perform from a project management standpoint?

UPQODE delivered the product on time and within our budget. They continually brought our attention to what needed to be done and asked for our feedback at every stage of development. We never felt like they resisted our ideas and suggestions. It was a pleasant cooperation. 

We liked that they took the lead in terms of project management. They used an automated system to keep us on track along with ActiveCollab, which provided a level of transparency to our communications. Apart from emails, we also had a weekly call with the project manager where we would sync up, check in on our progress, and forward any change requests.

What did you find most impressive about them?

The thing I liked about UPQODE is that they tried to get me to where I wanted to go. Unlike with other companies, there was no pushback from them if I wanted something done differently. 

Are there any areas they could improve?

There’s nothing they could’ve done better. We are very happy with how they worked with us.

Do you have any advice for potential customers?

It helps to have an idea of what your ultimate goal is. I think the reason we were so successful with UPQODE was that we knew what kind of website we wanted from the get-go.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager for Cloudoki and API Suite. Cloudoki is a European tech projects company crafting mobile, API ecosystems, IoT and web solutions for clients. Our new product, API Suite, will allow companies to set up their very own enterprise-level Developer Portal and Integrations Marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

API Suite is a brand new standalone product offering from the Cloudoki brand. As such we hired UPQODE to help us develop its own branded website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor based on their portfolio of work, understanding of our needs and great interactions with them team prior to setting up the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off call to begin the project following which a majority of communication was done via email and Google Docs. The team led by Olha was amazing in prompt responses and letting us know project deliverables and progress at all points throughout. We supplied a majority of the design files from one of our key vendors and in turn UPQODE created a wordpress design built to these specifics. They assisted with questions such as future localization plans as well as advised on pagnation etc.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was Olha who was our project manager - We highly recommend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are currently awaiting deployment of the website so we do not have any measurables just yet to share.

Describe their project management style, including communication tools and timeliness.

Olha was amazing for keeping the team and I informed of key moments throughout the project. They were always on hand to answer any questions, provide suggestions, and update the team and I in a clear and precise manner.

What did you find most impressive or unique about this company?

We really adore the look of our upcoming website — we cannot wait to see it go live!

Are there any areas for improvement or something they could have done differently?

None that I could think off - Olha was amazing for keeping up to speed with emails and queries. Perhaps a slack or messaging channel may help future projects with communication (we know how packed peoples email inboxes can get these days and sometimes our team members did no see recieved mails) - but we had no lapses in communication for this project, just a thought for the future.

BACKGROUND

Please describe your company and your position there.

I am a Senior Graphic Designer and I work for a design studio that specializes is brand development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

We hired UPQODE to develop a website for one of our clients. Our client is in the middle of a rebrand and needed a brand new website to reflect these changes. Our goals were to modernize the website in order to bring in more traffic thus increasing sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based off of previous successful projects we've worked on with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The beginning of the process was handled by different members of my team, but I took over during the development phase. Design files were provided to the development team as well as requested apps and the template and I worked with the developers in stages to get all pages developed.

Once all development and testing was complete, they assisted in migrating the website and troubleshooting any fixes we needed resolved. The key deliverable was the website.

How many people from the vendor's team worked with you, and what were their positions?

The project manager was my main point of contact and other project managers were on calls and emails. In addition, two different developers worked on the website itself.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is certainly easier to navigate and has a much better appearance. It is too soon after launch to be able to provide any measurable data.

Describe their project management style, including communication tools and timeliness.

UPQODE was very timely and always stuck to the original timeline that was provided. We communication via email and ActiveCollab and never had an issue reaching them. Their communication was very clear and on time.

What did you find most impressive or unique about this company?

I was most impressed with UPQODE's excellent communication and willingness to help us with our problems.

Are there any areas for improvement or something they could have done differently?

Overall this project was very successful and they followed extremely close to our design files we provided. There were a few minor inconsistencies on the website with text size/spacing/case, but were always willing to fix when I brought to their attention.

BACKGROUND

Please describe your company and your position there.

Foothold Technology offers web-based software for human service providers that eases the burden of documentation, providing the freedom to focus on their mission. More than 1,000 agencies nationwide count on Foothold’s AWARDS software to manage and bill for their services. AWARDS is ideal for virtually all human services, including Mental Health, Alcohol & Substance Abuse, Developmental Disabilities, Homeless & Housing, Employment & Training, Seniors, Youth & Family, and more.

Having originated from three agencies in 2000, AWARDS is a complete Electronic Health Record (EHR) that also supports administrative activities, including facilities maintenance, human resources, scheduling and alerts, audit reports, and automated billing. AWARDS is fully interoperable with other federally certified systems for participation in Health Information Exchanges (HIE), and is the only record-keeping system that is certified as both a Behavioral Health EHR and a Homeless Management Information System (HMIS).

For more information, visit www.footholdtechnology.com. Website https://footholdtechnology.com Industry Software Development Company size 51-200 employees Includes members with current employer listed as Foothold Technology, including part-time roles. Headquarters New York, NY Founded 2000 Position - Digital Growth Lead

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

Custom UI/UX Website Design and Web Development

SOLUTION

How did you select this vendor and what were the deciding factors?

Another business recommended UPQODE to us as a team of creative web designers and reliable Website developers.

Describe the project in detail and walk through the stages of the project.

1. Discovery/Planning Phase
2. UI/UX Website Design Phase (including Wireframes, Mockups, Web Style Guide)
3. Website Development (FrontEnd and Backend Coding)
4. Quality Assurance in including (Functional, Responsive, Security Testing)
5. Third-Party Integrations
6. Website Deployment
7. Post Migration Checks

How many resources from the vendor's team worked with you, and what were their positions?

We worked with one Web Project Manager who communicated well. Regarding backend and frontend tasks, we interacted directly with the skilled developers on their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Final Output - https://footholdtechnology.com/ UPQODE designed, developed, optimized, configured, and then launched our new website and most importantly within the agreed-upon deadline. Our project mainly focused on UX/UI Custom Website Design and WordPress Development.

Their web designers developed a new visual identity. They provided us with a complete backend solution. They created a unique and creative web design that was just what we were looking for.

How effective was the workflow between your team and theirs?

The web project manager assigned to our project communicated well informing us about the progress of development via the ActiveCollab tool. I have appreciated the workflow they organized via ActiveCollab and they suggested using an agile project management methodology.

What did you find most impressive or unique about this company?

UPQODE delivered custom outstanding UI/UX website design and an impressive website. We were impressed with their excellent communication.

Are there any areas for improvement or something they could have done differently?

Our communication truly worked both ways. They competently completed our project.