UPQODE

BACKGROUND

Please describe your company and position.

I am the VP of Development and Marketing of Bethesda

Describe what your company does in a single sentence.

Bethesda is a not-for-profit social ministry organization dedicated to serving seniors in West Central Minnesota through residential and community-based health and wellness services. Bethesda has been caring for seniors for more than 100 years! Today, we provide a full continuum of care, including skilled nursing care, short-stay therapy centers, home health care, hospice, outpatient therapy, independent and assisted living, adult day services, and wellness center.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

Create a fresh, modern, and easy to navigate website

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

We liked the look of other sites they created. Modern and clean.

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project roadmap with timelines and resource allocations
• Finalized design specifications and prototypes
• Developed application/system with testing documentation
• Live deployment in the production environment
• Post-migration support and final documentation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We worked with Upqode on a website project, and while the site isn’t live yet, there are some key takeaways from the experience. Upqode’s team was always patient, responsive, and willing to answer our questions, showing a clear commitment to delivering a quality product. They consistently provided guidance and feedback, helping us move forward through each phase of the project.

However, the process felt more challenging and time-intensive than expected, requiring a substantial number of hours from our end as well. While we’ve seen progress through completed design prototypes and development milestones, the journey hasn’t been without its difficulties.

Overall, Upqode’s support and dedication are strong points, but we would have appreciated a more streamlined process. If you’re looking for a hands-on partner who values patience and collaboration, Upqode is a solid choice—just be prepared for an in-depth process that may demand more time and effort than anticipated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and were responsive. 

What was your primary form of communication with UPQODE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 
Working with Upqode was a long and, at times, challenging process, but the team’s calm and patient approach truly stood out. From the beginning, they were thorough in their communication, and while the project required a lot of time and effort on our end, Upqode’s steady guidance made the experience manageable.

Despite the complexities, their team remained composed and helpful, responding to every question with care and never rushing through details. If you're looking for a partner who brings not just expertise but also patience and a calming presence to the table, Upqode is an impressive choice.

Are there any areas for improvement or something UPQODE could have done differently?

Yes, there were aspects of the process that could potentially be improved, especially for small teams like ours. As a very small team with limited bandwidth, we found the process quite demanding and time-intensive. It required significant hours and coordination on our end, which was challenging to manage alongside other responsibilities.

While Upqode’s team was always patient and thorough, a more streamlined approach would have helped us significantly. Perhaps breaking the project into more manageable phases with clear expectations on time commitments could make the process smoother for smaller teams. Additionally, having templates or more automated solutions for common design and development steps might have eased the workload.

Overall, while the project’s support was excellent, adjustments to streamline the process could make it more accessible and less taxing for clients with smaller teams.

BACKGROUND

Please describe your company and position.

I am the Creative and Art Director of an education company 

Describe what your company does in a single sentence.

We are a kindergarten to eighth grade social and emotional learning curriculum developed on the core belief that, in order for students to be academically, socially, and behaviorally successful in, out of, and beyond school, they need to learn a set of social and emotional competencies, namely cooperation, assertiveness, responsibility, empathy, and self-control (C.A.R.E.S.).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

The goal is to build a new website that gives a high quality user experience to all consumers by providing easy and accessible navigation, conveys clear and confident storytelling, and provides a seamless shopping experience.

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from UPQODE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clearly inform users about our products and solutions by: 
Implementing clear and modern design principles
Smart solutions content heavy sites
Clear storytelling 
Confident language 
Enhanced UX/UI 
Attract quality clients by: 
Defining of target demographics and audience 
Setting up clear CTAs
Emphasis of company culture and values
Logic of CTA placements
Easy navigation
Full responsiveness to all the devices and browsers to allow a web page to be viewed at 100% focus, for easy browsing, reading, viewing and sharing whether the visitor is using a mobile phone, tablet or desktop. This will increase page views, visitor retention, satisfaction, leads, sales, shares and referrals 
Represent our market(s) by: 
Conducting market research to understand the landscape 
Design elements that will clearly distinguish the markets  
Improve interactions with existing and potential customers by: 
Setting up Hubspot
Redesign of the contact forms
Improvement of loading times/speed to keep users within the site 
Building/Reestablishing our brand by: 
Completing a modern and clean redesign 
New style guide creation
Using more visual content and appealing animations and video 
Meet Wordpress standards by: 
Increase security by using HTTPS for secure and encrypted browser-server transfers and implementation of basic and mandatory security measures and safe deployment 
Use no more than 20 plugins
Meet gold standard
Optimize SEO/SEM with a clear strategy 
Reduce website management costs by: 
Use of specific technology and providing support enables us to easily update content, media, files, and create new pages with completed templates
Give us autonomy within our website 
Essential Integrations:
Hubspot, Salesforce, WooCommerce, Live Chat/Chat bots, Online bookings, social media integrations, meets ADA compliance 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have working as a partnership as we continue to build our new website. It's been a great experience and I'm so excited to see the final product! 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The UpQode team delivers materials on time, is highly organized, and are very responsive. 

What was your primary form of communication with UPQODE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offer various skills, including web design, WordPress expertise, SEO optimization, UX/UI, and security measures.

Are there any areas for improvement or something UPQODE could have done differently?

UpQode has been an incredible partner to our team and to our organization, we look forward to continuing this partnerships on future projects. 

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of SBP

Describe what your company does in a single sentence.

SBP is a non-proft social impact organzation that helps communities shrink the time between disasters and recovery. We rebuild homes, increase resilience, and improve policies to better serve all survivors. We take a holistic approach to combating natural disasters—increasing the readiness and resilience of communities before they happen and streamlining rebuilding and recovery after.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• CMS Migration
• Update Brand Identity
• Create a better user experience for key audiences (UX Design)

SOLUTION

How did you find UPQODE?

• Online Search
• Referral

Why did you select UPQODE over others?

• Good value for cost
• Wordpress Knowledge

How many teammates from UPQODE were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project's key objective is to migrate the existing SBP website from Craft CMS Version 3.7.63.1 to WordPress Version 6.0 while preserving the majority of the website's current design, functionality, and content. Scope of Work: 

Analysis of the current website to identify any custom functionality, design elements, and content that need to be preserved during the migration. Including identifying and documenting any custom functionality. The migration plan should address the following: 

• Mobile Optimization 
• ADA Compliance 
• Bilingual options for Spanish-speaking digital users
• Future integration with Equip App
• Future eLearning Training Modules

Development of a migration plan (including a sitemap) that outlines the steps required to move the website from Craft CMS to WordPress. This plan should include a sitemap creation in a sharable format. Digital user journeys should be identified for the following website visitors:

• Donors 
• Disaster Survivors 
• Volunteers
• Press/Media Outlets 
• Corporate Partners 
• NGO/Organizational Partners 
• Government Officals/Enities
• Future Staff/Americorps Members

Deliverables: 

• A fully functional and visually similar identical website on WordPress
• A detailed migration plan, including weekly milestones, project timeline, and scheduled check-in agendas
• All the source code for the new website
• A training document (or recorded) for the SBP team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our project completion date was only a few weeks ago, so we don't have much robust data:

• We have seen a massive increase in site traffic from approximately 7k users in June 2024 to over 40k users just 8 days from the website launch. 
• We are seeing higher engagement rates on key landing pages. 
• To date, we've logged over 2k Google Key Events (conversions) in July which is higher than June 2024 totals, putting us on target to exceed previous months performance. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our experience with Upqode has been exceptional:

• Their team was remarkably responsive from the start, ensuring our project received consistent weekly attention. 
• They promptly addressed minor tweaks and major design changes, making us feel valued and prioritized.
• Their solutions-focused approach brought our vision to life, offering innovative suggestions that enhanced the final product. 
• Their web design expertise was evident in every detail.
• Upqode's responsiveness, patience, professionalism, and solutions-focused approach made them an outstanding web design partner. 

We highly recommend them to any organization seeking a dedicated and talented team.

What was your primary form of communication with UPQODE?

Virtual Meeting

What did you find most impressive or unique about this company?

UPQODE's patience stood out as our organization underwent several leadership changes, leading to shifts in direction. They adapted seamlessly, maintaining a positive and cooperative attitude and going the extra mile to ensure our satisfaction.

Are there any areas for improvement or something UPQODE could have done differently?

We could not have asked for a better web development partner than Upqode. Their responsiveness, patience, and professionalism have been outstanding, and we plan to continue collaborating with them to maintain our organization's website.

BACKGROUND

Please describe your company and position.

I am the Product Marketing Manager of Domuso

Describe what your company does in a single sentence.

Domuso provides property managers and owners automated payment processing & resident communication in one user-friendly property management software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• Create a new marketing website for our company

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

• High ratings
• Great culture fit
• Company values aligned
• Reputable reviews

How many teammates from UPQODE were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website Design and Development: Creation of a comprehensive site map outlining all the pages to be included on the website. Development of mockups for each page to ensure visual design meets our requirements. Weekly calls to discuss specific details and make necessary adjustments to the design. Approval process for each page before proceeding to the development phase.
• Keyword Research and Optimization: Conducting keyword research to identify relevant keywords for our industry. Implementing on-page SEO techniques to optimize the website's content for search engines. Providing keyword recommendations and ensuring their proper integration within the website.
• Project Management: Developing a project plan that outlines the timeline for the completion of each page. Adhering to the project plan to ensure timely delivery of the website. Hosting weekly calls to discuss progress, address concerns, and receive feedback.
• Website Development: Converting approved designs into functional web pages. Implementing necessary features, functionalities, and interactive elements. Ensuring the website is user-friendly, responsive, and compatible across various devices and browsers.
• Feedback and Revisions: Incorporating feedback received during the development process. Allowing us to provide input and suggestions at each stage of the project. Making necessary revisions based on our feedback to ensure the website meets our expectations.
• Website Deployment and Maintenance: Assisting with the safe and successful deployment of the website. Ensuring all required aspects of the site are included and functioning correctly. Providing ongoing maintenance services to ensure the website remains updated, secure, and optimized.

Key Deliverables:

• Site map outlining the structure and pages of the website.
• Project plan detailing the timeline for each page's completion.
• Mockups of each page for design approval.
• Fully functional website developed based on the approved designs and requirements.
• Integration of keyword research and optimization into the website.
• Regular feedback and communication throughout the project.
• Safe and successful deployment of the website.
• Ongoing maintenance services to ensure the website's performance, security, and updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of the website within the agreed-upon timeline
• Approval of mockups and designs
• Incorporation of feedback and revisions
• Implementation of keyword optimization
• Safe and successful website deployment
• Ongoing maintenance and support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Alina, our project manager, and her entire team were truly exceptional throughout the entire website development process. Their dedication and expertise ensured that our requests were delivered on time and with outstanding quality. Alina's leadership and communication skills were exemplary, as she consistently kept us informed, facilitated weekly calls, and addressed any concerns promptly.

The team's attention to detail was remarkable, as they meticulously worked to ensure that every aspect of the website aligned with our vision. Their commitment to perfection and their ability to incorporate our feedback and preferences seamlessly resulted in a final product that exceeded our expectations. We are immensely grateful to Alina and her team for their professionalism, talent, and unwavering commitment to making our website exactly as we wanted it.

What was your primary form of communication with UPQODE?

Virtual Meeting

What did you find most impressive or unique about this company?

What makes this company truly impressive and unique is their exceptional attention to detail and their commitment to customer satisfaction. Throughout the entire website development process, they've consistently demonstrated a meticulous approach, ensuring that every aspect of the project is executed with precision.

Their ability to translate our requirements into tangible results was outstanding. The company's willingness to go the extra mile to understand our specific needs and preferences was remarkable. They actively sought our feedback and actively incorporated it into their work, ensuring that the final product was exactly as we envisioned.

This level of dedication and their unwavering commitment to delivering a high-quality website set them apart from others in the industry. Their customer-centric approach, combined with their technical expertise and excellent project management skills, truly made them stand out as a remarkable company.

Are there any areas for improvement or something UPQODE could have done differently?

Overall, UPQODE delivered an impressive performance throughout the project. While there were a few areas that could have been improved, such as the need for multiple iterations to achieve desired results for certain pages and occasional oversight of feedback during time-constrained periods, UPQODE promptly resolved any issues that arose. Their responsiveness and commitment to addressing concerns ensured that our expectations were ultimately met.

BACKGROUND

Please describe your company and position.

I am an executive at Cardamons

Describe what your company does in a single sentence.

Automated data extraction services with exceptional accuracy, utilizing Intelligent Document Processing to convert various types of unstructured format

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• Redesign our company website

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of UPQODE’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesigning our website after we launched a new product to the market It was a complex process that required careful planning, coordination, and execution. Key deliverables involved in the project:

• Strategy - Website design, including wireframes and visual style guide
• Engaging- high-quality content that effectively showcased the new product
• Fully functional website with frontend and backend development.
• Thorough QA and testing to ensure website functionality

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Website Traffic
• Higher Engagement Metrics and Improved Conversion Rates
• Improved Search Engine Rankings
• Positive Customer Feedback
• Overall, the measurable outcomes from the site redesign were aligned with the project objectives and goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, the project management team delivered items on time and responded to our needs. They were organized, efficient, communicative, and adaptable across various aspects:

• Clear Communication: The team communicated regularly and provided updates on project progress, timelines, and issues that came along
• Strong Planning and Organization: well-organized and had a clear project plan in place, including timelines, deliverables, and milestones. They anticipated potential issues and risks, and had contingency plans in place to mitigate them.
• Efficient Execution: they had the skills and resources necessary and efficiently executed the project plan, including the ability to manage and prioritize tasks.
• Flexibility and Adaptability: the team was able to adapt to changes in project scope and adjust their approach accordingly.
• Quality Assurance: the team had processes in place to ensure that all deliverables meet or exceed our expectations.

What was your primary form of communication with UPQODE?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their creative design approach stood out to me, as they were able to create a visually engaging website that truly captured the essence of our brand. Additionally, their user-centered design approach ensured that our website was intuitive and easy to navigate, providing a positive user experience. And most importantly, their customer service was excellent.

Are there any areas for improvement or something UPQODE could have done differently?

Not really, no. They were always easy to work with, and they went above and beyond to ensure we were satisfied with the final product. I highly recommend UPQODE to anyone.

BACKGROUND

Please describe your company and position.

I am the Client Services Associate of (a/an) Medical

Describe what your company does in a single sentence.

We are a full service global imaging core lab, providing imaging services and solutions, including consulting and image analysis.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• Revamping the company website to modern standards

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

High ratings, Pricing first our budget, Good value for cost

What was the size of UPQODE’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main project goal is to update the Medical Metrics, Inc. website to modern standards to match/exceed those of its competitors, reflecting a high-tech-looking, interactive, friendly, and intuitive user experience. Key Deliverables: Updated website design (~12 templates, ~30 pages total), web style guide, maintenance instructions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of templates and pages completed/approved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UPQODE was very timely with regards to email correspondence, given the natural constraints of a time-zone difference between their team and ours. Fine-tuning of certain webpage elements often took more back-and-forth than necessary due to the email nature of communication. More hours than necessary were spent revising, and there was some level of crunch in the final month-or-so of the project.

That said, UPQODE's project team was very reasonable with adjusting for our needs and the ultimate product was fantastic.

What was your primary form of communication with UPQODE?

Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work for the quoted project cost was outstanding. The finished site is wonderful and we feel that it was money well spent.

Are there any areas for improvement or something UPQODE could have done differently?

I think a regular/semi-regular web-call, with screen-sharing would have done wonders to more quickly and directly resolve certain issues that came up throughout the website design and QA process. Almost all correspondence was done via text (either via email or the design platform ActiveCollab), which led to occasional miscommunications. Being able to show something live in-person would have simplified things.

BACKGROUND

Please describe your company and your position there.

I'm the VP of Marketing at Doodle Labs. We design and manufacture high performance mesh radios for robotic systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

Prior to contacting Upqode to get their help on building a new website, we had completed a rebranding exercise to update our 20+ year old brand identity. In addition to giving our website a refreshed look and feel, we wanted to implement some new functionality on the website to make it easier for our site visitors to find the information they are looking for.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Upqode by a friend who had successfully used their help on a couple of projects. We had spoken with several other firms, but we liked the initial conversations with Upqode and they seemed to have both the design and technical skills we were looking for the new website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked with Upqode to help design and develop the website. We gave them some starting material, which included our new branding Style Guide, a homepage mock up, a new site architecture with references to our old website (pages that we were converting), and a list of tools we wanted integrated. We discussed this on a kick off call and then Upqode started with designing each of the pages using the reference material.

Once a page was approved for design, they started development. Once we had all of the pages built with dummy content, we were given the website to upload our content. They continued to provide support post-launch to iron out any bugs that were missed in their pre-migration QC.

How many people from the vendor's team worked with you, and what were their positions?

I worked primarily with Valentyna, our dedicated PM. She was really great at keeping us organized and moving the project along. I highly recommend her for your project, she ensured the success of this project in a timely manner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I think Upqode took our brief, reference material, and assets (images, icons, etc) and created some beautifully designed pages with nice little touches, like animated underlines. I appreciated those things.

Describe their project management style, including communication tools and timeliness.

We used a project management tool called ActiveCollab. It was helpful to see an overview of what was being worked on and what I needed to review/approve. However, it seemed to lack a basic function of easy chat/communication. So we defaulted to emails. I would've preferred an option to communicate via chat, like Teams. We reviewed design files in InVision (which is a great tool), and looked at the developed pages on a staging server.

What did you find most impressive or unique about this company?

I'm really happy with how the website turned out. 

Are there any areas for improvement or something they could have done differently?

We had a few things where specific functionality were missed in our developed pages because they weren't explicitly discussed and Upqode uses the flat design files for the first round of approval. The design files don't have any functionality so we didn't have a way of providing that feedback proactively.

For example, the color of a link when the mouser hovers over it. While we were able to resolve everything, there were some back and forth on whether these kinds of changes were within scope or needed a change request (additional $) - this was kind of the only level of issue.

BACKGROUND

Please describe your company and your position there.

I am the project manager at the branding agency that hired UPQODE to complete the Webflow development for our client When.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

We hired UPQODE for Webflow development for the When website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected UPQODE for their expertise in Webflow.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our ask of the UPQODE team was to develop a 5-page Webflow marketing website for our client When. Shortly after kicking off our project, we were assigned a project manager and project management team who walked us through their process. They also showed us their project management tool of choice called Active Collab, where they planned to share all website previews and gather our feedback. Working in Active Collab was very successful for our team, and we were assured that we could come to them with any questions about using the tool since we were new to using it.

The UPQODE team handled the development of each page one by one and sent the pages to us for review as they completed development. Reviewing one page at a time was very digestible for our busy team. We prefer this method of reviewing far more than receiving the website back all at once and needing to do an extensive review. The UPQODE team also was very organized in asking for the minor site details they’d need early on in development, such as information about final URLs and the destinations for each button and link on the site.

How many people from the vendor's team worked with you, and what were their positions?

We had one main project management point of contact, Sofia S. However, she had a team of about three other project management associates who assisted with our project. I believe there was also a team of developers assigned to our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very pleased with the outcome of our project with the UPQODE team. Not only was the project developed very quickly, but our minimal feedback was also addressed promptly. Overall, this was a painless development process. Our client loved the site and had no additional feedback for the team once we showed them the final website.

Describe their project management style, including communication tools and timeliness.

As mentioned, their project management tool of choice was Active Collab. The development and updates were addressed quickly, and we were delighted to review one page at a time compared to reviewing an entire website at once. The entire project management team was very attentive to our needs but made it so that we didn't need much more than they were already providing as part of their general process.

What did you find most impressive or unique about this company?

The most impressive thing about UPQODE's team is their efficiency and confidence in leading a project. They were very prepared and gave us an end result that was exactly what we expected with minimal feedback needed to achieve it.

Are there any areas for improvement or something they could have done differently?

I can't think of anything that the team could have done better!

BACKGROUND

Please describe your company and your position there.

I'm the product manager at Crant, a company using AI for brand storytelling to generate a positive impact on humanity. We have SaaS products for companies marketing and DEI teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE, and what were your goals?

We are developing a new product called Ink Lantern, so we needed a landing page for marketing purposes. We hire Upqode to help us design and develop the website. We wanted to have a professional and unique website for our product where we could post and manage our content.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Upqode because a partner company recommended them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have four fases: planning, design, development and QA, and deployment. Upqode used Weflow to develop our website. The key deliverable was the website live.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked directly with the project manager but we had meetings with some developers and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were happy with the design and the final outcome, the website.

Describe their project management style, including communication tools and timeliness.

Everything went according to plan. Communication was very good. The project manager from Upqode had a great spirit of service, was always willing to chat, and listened to our needs. We used Invision, Activecollab, and Google Chat.

What did you find most impressive or unique about this company?

Design, commitment, and service

Are there any areas for improvement or something they could have done differently?

Nothing I can recall.

BACKGROUND

Please describe your company and your position there.

I am a member of the financial operations team at Orion, and the individual who oversaw the website redevelopment project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We had a relatively simple and somewhat dated website. As we are growing quickly and looking to expand our team and company we needed a new site that we felt proud to have.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had UPQODE recommended to us through another sister company of ours. We wanted a team that would help us with direction/style and be easy to work with.

Describe the project in detail and walk through the stages of the project.

We met for a series of virtual discussions on the project scope and presented some of our initial ideas. Then I completed a survey containing all the relevant information and outlining what exactly we were looking for. Design phase consisted of an online 'mock-up' that I could comment on and make changes, this was very useful. Finally the new site was developed and uploaded to an online editing/hosting service.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 or 3 members of the UPQODE team, although I am sure there were more on the back end. It was good having 2 main points of contact and leaving the rest to them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with how the new and improved website tuned out. Although it took longer than we had anticipated (that was our fault not UPQODES), the final result is something we are really happy with.

How effective was the workflow between your team and theirs?

The tea at UPQODE were very easy t work with and good at replying quickly. At many times we were the weak link in not driving the project forward. The use of slack and other online feedback tools was very helpful.

What did you find most impressive or unique about this company?

I was impressed at how easily they managed to implement our changes without much to go on.

Are there any areas for improvement or something they could have done differently?

Nothing major springs to mind, they were a great team to work with. Sometimes the time zone difference meant meetings were early but that wasn't a major problem.