Unified Infotech

BACKGROUND

Please describe your company and your position there.

I am the managing director of a company composed of retailers and small-scale wholesalers of precious stones. Located in EU, we predominantly supply diamonds to the U.K.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech Inc?

We needed a customizable solution for our e-commerce project. It was required for our front-end sales, marketing, and back-end management of daily operations.

What were your goals for this project?

We need the solution to be fully compatible with all devices and to work smoothly on all browsers. Due to our large database, our main goal was to find the best way to optimize speed and UX on site. We also needed a customizable back-end to deal with imports, exports, and taxes.

SOLUTION

How did you select this vendor?

We researched thoroughly and interviewed many candidates on various service-provider platforms. In the end, we decided to go with Unified Infotech Inc. because of their strong proposal and references from past clients. 

Can you go into detail about the services they provided and the scope of the project?

They developed and integrated all aspects of the front- and backend of the website. Then, they optimized the performance and overall UX.

What was the team composition?

The team consisted of a designer, programmers, a project manager, and other employees that were brought in to ensure the project went smoothly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The solution was launched in April and we are still finalizing some details from for our site. It is yet to be fully operational as the purchasing function is still its demo stages. However, Unified Infotech has finished their part and their work was without any flaws.

How was project management arranged and how effective was it?

We conducted project management via a third-party platform. We were impressed with their speed of communication and the general responsiveness of their project manager.

What did you find most impressive about this company?

Their strong coding, exceptional design, and clear, efficient communication ensured project success. They are also very cost efficient compared to other service providers.

Are there any areas where they can improve?

No, I can't think of any. 

BACKGROUND

Introduce your business and what you do there.

I am the owner of DPI Showcase Websites. We create websites for realtors that are linked to the multiple listing service (MLS).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unified Infotech Inc.?

I needed to recreate my software on a more modern platform. I needed my system to be able to replicate into thousands of websites while also being linked to various MLSs from various real estate boards. Additionally, we have a database of new construction projects and existing developments with floor plans that we needed to incorporate into the system.

SOLUTION

What was the scope of their involvement?

They understood what I was trying to accomplish and built a system from the ground up. They did this by putting a team together that analyzed my business and then completed the project. Since completing the build, they have been providing ongoing support for maintenance and upgrades.

What is the team composition?

I had a project manager who met with us to analyze our business and plan how they were going to build the system. I then worked with two programmers in India who built the actual platform with the help of other team members I did not speak with, such as designers and data and server managers.

How did you come to work with Unified Infotech Inc.?

I had previously worked with them on a smaller project that was related to the MLS. I liked the work they had done on that project and they completed it in a timely manner, so when it came time to work on the new system I naturally went to them.

How much have you invested with them?

We have spent over $200,000.

What is the status of this engagement?

The project began in January 2016 and the build was completed in March 2017. I now work with them on maintenance and upgrades.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is excellent. I give them challenges and they excel. They know exactly what I'm looking for and they do a great job. There is nothing technical that they're not capable of doing. There are always minor issues that need to be looked at in any software, but they always fix them in a timely and effective manner.

How did Unified Infotech Inc. perform from a project management standpoint?

They are very professional. I organize tasks for them via Skype, and when I wake up in the morning they are usually completed.

What did you find most impressive about them?

Aside from their professionalism, they were able to create what I had envisioned and are extremely affordable. Plus, they are able to provide regular maintenance service for the product.

Are there any areas they could improve?

No, they have been great to work with.

Do you have any advice for potential customers?

They need to make sure their expectations are clear and organized.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of a food startup. Our grocery delivery app helps bridge the gap between consumers and local food retailers online. We aim to empower vendors to connect with consumers via personal shoppers who deliver meals and ingredients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech Inc?

We required an experienced, knowledgeable team who could build a web and mobile app for iOS and Android. We wanted to develop the app in a series of phases where we could release builds, execute customer testing, and innovate future builds before completing the final project.

What were your goals for this project?

We wanted to create a stable, highly-scalable, and well-developed/designed application.

SOLUTION

How did you select this vendor?

We presented our project to numerous international developers. Ultimately, we appreciated Unified Infotech’s professionalism, and they provided unmatched advice during the app’s inception. Their suggestions were an integral influence on the final concept that we decided to execute.

Describe the project in detail.

They collaborated with us to establish a clear roadmap for the development, including the UI/UX and marketing tactics. During this phase, we also discussed a series of wireframes for a customer-focused design. After clarifying the concept and strategy, they executed the first phase of our project for testing. We tested the app across hundreds of users, re-evaluating it for future builds, and we’re currently proceeding to the commercialization phase.

What was the team composition?

We work with the project manager as well as a series of team leads who’ve piloted several aspects of our builds. This includes two native teams (iOS & Android), a backend team, and a web development team who worked on our HTML/CSS and Ionic2 builds.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve had a series of releases with Unified Infotech across our contracts, each with their own results. Unified Infotech has been an integral development and consulting partner for us from inception to execution. Each stage has aligned with our business goals, and we consider our success so far to be a testament to their constant workflow improvements and speed. We foresee strong results for our future official launch.

How effective was the workflow between your team and theirs?

As with any development project, workflow is always in a state of constant innovation and improvement. Over time, the transparency, speed, and quality of the workflow have significantly improved, and there is a great level of understanding across the entire team.

What did you find most impressive about this company?

Unified Infotech draws from their vast experience to understand the technical challenges of developing different builds. This, coupled with their business acumen, inspires confidence in the value of their high-quality work.

Are there any areas for improvement?

To keep up with changing modern trends, Unified Infotech should focus on understanding how new technologies affect the market. This will help distinguish them from other developers, allowing them to tackle larger, more complex projects.

BACKGROUND

Please describe your company and your position there.

I am the president of a small non-profit. We are an international, chapter-based group that educates and trains libertarian women.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech Inc?

Our old website was donated to us and didn't have all of the features that we needed. We wanted very specific things that no WordPress site could have provided, and that's why I looked to Unified Infotech.

What were your goals for this project?

As an educational non-profit that provides a public service, we needed our work to be easily understood and appreciated by members and (potential) donors.

SOLUTION

How did you select this vendor?

They were recommended to me and their proposal/bid was the best I received.

Can you go into detail about the services they provided and the scope of the project?

Provided with some ideas for features and logos, Unified Infotech developed our new website. They configured our speaker's bureau section and national group section to be searchable and customizable. They also developed our chapters program to be searchable and made it possible to include events for each chapter. Throughout the project, I gave my input and they would update or make changes accordingly.

What was the team composition?

There were about 3–4 people who I regularly communicated with and I'm not sure of their specific roles. I did not play a role in assembling the team, but they were all prompt and courteous.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have increased web traffic and can now more easily direct people to certain pages on our website for information, which saves us time.

How was project management arranged and how effective was it?

They were in another country, so it sometimes affected how quickly I could expect a response, but it would always be within a day.

What did you find most impressive about this company?

They were really friendly and helpful—it never felt like I was asking too much or bothering them in any way. 

Are there any areas where they can improve?

We considered the main issue to be the timezone difference. I could not just pick up the phone and call them with some urgent issue. However, if we hired an American company, this work would have cost us 4x as much according to other proposals/bids I received.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of OpenReel, an online video platform. We host and create videos. It’s proprietary, patent-pending technology that allows companies to create custom ideas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unified Infotech Inc?

We have a small in-house development team. We needed additional help to scale products quickly and make different iterations of the products.

SOLUTION

What was the scope of their involvement?

We worked with them to scale our service and develop the frontend of our product. The major product that they worked on is our video hosting platform. They created the ability to upload video, host that video in the cloud, and use the platform to make the video interactive. They used Angular and Node.js for the frontend work. They also developed an iOS and Android app. Now, we’ve brought them in as a supplement to our in-house development team.

What is the team composition?

We have project managers, front- and backend developers, and mobile developers.

How did you come to work with Unified Infotech Inc?

We found them on Upwork. We researched the companies they’ve worked for in the past and found that they worked with many companies all around the world. We approached them and were surprised to hear they could help us with a lot of the aspects of the business.

What is the status of this engagement?

We started working together in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, we create a scope of we are trying to accomplish. We measure their success based on how much of that scope they’ve not only completed but completed correctly. We don’t use a rating system internally, but from the scopes we’ve sent over for their completion, I’d say they were 95% on the mark.

How did Unified Infotech Inc perform from a project management standpoint?

They performed flawlessly. Their communication is great. They stuck to timelines. Their project managers are exceptionally good at discerning the unknowns in development. We use Jira, Skype, phone, and email.

What did you find most impressive about them?

I’m impressed with their ability to communicate and scale up resources quickly on their side when there was a need.

Are there any areas they could improve?

It’d be great if they increased their hours on the U.S.-based side. For the most part, they’re always available by Skype or email.

Do you have any advice for potential customers?

Make sure you know what you want to build before you talk to them. First, understand internally what your scope is before you ask someone else to help you with the project.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a high-level supply chain financing company. We discount invoices based on the buyer’s approval, and then we pay the vendors. We bring buyers and sellers together and sellers in terms of financing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unified Infotech?

We were looking for an offshore partner to develop our UI and UX from the ground up, while faithfully reflecting our business model and requirements.

SOLUTION

What was the scope of their involvement?

This was a complete UI/UX development for our website. We work with a micro services-based architecture that leans heavily on Java and leverages Amazon Web Services. On the site, there is a portal where customers can upload documents, and then can back, at a later time, and look at their previous approvals that are now pending. It serves as a collection point or a list for everything. We’re definitely thinking about expanding the scope as well and adding new operational and backend development resources as well.

What is the team composition?

We’ve had the same project manager throughout the entire process who’s in charge of talking to their own resources and bringing the right resources to our calls.

How did you come to work with Unified Infotech?

We were looking at a couple companies in India but we wanted one with s strong word of mouth reputation. We didn’t want to spend a lot of time telling somebody exactly what we wanted, because with any UI or UX somebody out there will have a problem with it. I think beauty is in the eye of the beholder. Even if you put a blue color in, somebody will come back and want it changed to red.

How much have you invested with them?

We’ve spent more than $50,000 so far.

What is the status of this engagement?

We’ve been working together since 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their quality has been good so far. There have been some occasions where they might have misunderstood our requirements, but you have to take into account everything that went into that product not quite being what we wanted. But that’s bound to happen sometimes in any project.

How did Unified Infotech perform from a project management standpoint?

We have an almost twice a week call with Unified about project requirements, progress, and feedback updates. We’ve worked together smoothly since their team hasn’t changed at all. We’ve used the same resources the entire project, so we haven’t had to waste time repeating the same thing over and over and over again. Yes, these things are documented, but it’s always better to have the same people committed to the project throughout its life.

Looking down on a project, there’s two key areas: communication and deliverables. In terms of communication, they’ve been very good. We use email as well as an issue tracking system. They’re really proactive in updating us if something isn’t going to be delivered on time, no matter the reason. We’ve fallen down there a couple times but it’s very had to point fingers, whether it’s a mistake on our part or on theirs. Regarding deliverables, they’ll deliver it on whatever timeline they promised. There was some slippage, but that was because of communications delays.

What did you find most impressive about them?

It’s definitely their project management, delivery, and communication that stands out to us.

Are there any areas they could improve?

There’ve been a couple of occasions where their understanding and then converting of our requirements into the UI screens could have been better. It’s really hard to pin it down whose side the blame rests on though. I think those things are getting better now. The more and more development they’re doing, the more their understanding is improving.

Any advice for potential customers?

I think it all boils down to documenting and communicating well, which is the same thing I’d say for any offshore project. Immediate follow-up with meeting minutes is also really important. Finding the right balance of extensive documentation and the time and resources that providing them requires is an obvious struggle.

BACKGROUND

Introduce your business and what you do there.

I create web and mobile software for various industries. I have been an executive and various LLCs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unified Infotech?

I first contacted them to help me build an independent web application.

SOLUTION

What was the scope of their involvement?

Our first web application was an independent side project but it impressed other people in the medical industry and led to more work. For that project, I submitted wireframes and business logic and they oversaw the site design, backend coding in PHP, and frontend engineering. They also did testing and a little content work. The whole project was customized and had a lot of features. We had an in-app messaging system, a place to leave reviews, and a formula to determine user compatibility.

The next thing we created was more complex. We built cloud software for electronic medical record keeping at pain management clinics. The state has to approve form submissions for medical marijuana certification. We built the app to take applicant data from a database and apply it to a PDF copy of the form. All that information is then saved on the backend as a retrievable document. The app saves time and paper and includes other helpful features for doctors.

Our third project involved an MLS for real estate. There was a lot of backend coding and was surprisingly complicated. It was one of the largest projects we worked on and involved a lot of data.

What is the team composition?

Saptarshi (COO, Unified Infotech) has been my principal point of contact since I originally found them on Upwork. I speak with him whenever a new opportunity pops up. I also interface pretty regularly with one of their developers and a few of their designers. There are also a few individuals who specialize in backend web application coding. We also have a server administrator for the site and our cloud services.

How did you come to work with Unified Infotech?

I found them through Elance (now Upwork) four or five years ago. I’ve had experience working with other companies since them, but they were the first freelance company I engaged.

How much have you invested with them?

I’ve spent about $100,000.

What is the status of this engagement?

I started working with them around April 2013. We finished our most recent project together in late 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first little web application we built is still profitable and the second is in use in at least 20 clinics. The electronic medical record app is a tremendous boon to doctors. One doctor recently reported his patient processing was twice as fast as when he had to fill out paper forms and file them. The third project Unified helped with has over 700 paying customers who each pay $40–$50 a month, which is a great gain.

How did Unified Infotech perform from a project management standpoint?

I engaged them occasionally for project management, but mostly for little things. They always did really well with management. As far as their other abilities, there’s no comparison to other companies I’ve worked with. They’re the most competent agency I’ve ever worked with. They’re good at figuring out the background of a project and they deliver.

What did you find most impressive about them?

They did an amazing job with the electronic medical records. They tested everything before they put it up and the design was beautiful. They’re amazingly talented and did well with complex projects.

Are there any areas they could improve?

The only improvement would be a more specific payment schedule laid out ahead of the project. Other than that, I have only good things to say about them.

Do you have any advice for potential customers?

Your best results will come from a well-scoped block of work. Buy the set of time you want and insist on a dedicated developer.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a restaurant marketing company. We help restaurants in Brazil to manage their business with the opinions of their clients. We survey using an app, sending links to the customers to review restaurants. We also do online consulting and provide reports and dashboards for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unified Infotech?

We were building our MVP. The challenge was to create an app, a website, and dashboards.

SOLUTION

What was the scope of their involvement?

They developed our Android app and web platform while continuing to develop new versions of the mobile app and implement enhancements to the platform. We’re always improving the online consulting we provide to our customers. 

They also help me with some parts of the website’s design. Most of the website is informational and targeted at the customers setting up the application.

What is the team composition?

We have an Android developer and a web PHP developer. From time to time, we pay extra for an assistant project manager. I’m planning to hire that project manager on a more permanent basis.

How did you come to work with Unified Infotech?

I found them online, then I checked with a friend who knew of them.

How much have you invested with them?

$50,000–$199,999.

What is the status of this engagement?

We started working together in 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website and app are launched in Brazil. I check the quality of their deliverables and the solutions they provide for issues. I like them because they provide alternatives—they try to find the technology that will help me to solve any issues I have. The quality has been excellent.

What did you find most impressive about them?

They’re committed to delivering good quality. They’re dedicated to finding answers from within their team. If the developers I’m working with don’t have all the answers, they have huge resources of other knowledge inside their company.

Are there any areas they could improve?

Not particularly, but they should continue to grow while maintaining the same quality.

Do you have any advice for potential customers?

Involve the company more in the business objectives and not just in the technical solutions.

BACKGROUND

Please describe your company and your position there.

I am the director of operations at WellSpring Financial and SparkRental.

SparkRental is a platform that offers a wide array of automated services for real estate investors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech?

We wanted to create a rental payment services platform.

What were your goals for this project?

We wanted an application for tenants and landlords to pay and receive payments for rent.

SOLUTION

How did you select this vendor?

We vetted Unified Infotech out of other vendors because they promised to be available for assistance and to exceed our goals. They also had a keen understanding of what we wanted and provided initial solutions as well. 

Can you go into detail about the services they provided and the scope of the project?

Their team first scoped out what features we wanted and our vision for the platform. They provided options and Unified Infotech developed a unique rental payment platform accessible by both the landlords and tenants based on our feedback. They also developed some complicated features to tie in our banking and payment processors as well.

What was the team composition?

We worked primarily with the project manager. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our rental payment services were the hallmark of our business. Although we offer other products and services, it is what sets us apart. 

How was project management arranged and how effective was it?

We had several meetings via Skype and telephone. We never had issues with availability and they listened closely to figure out exactly what we wanted and meet the deadline. Though we lacked technical knowledge and it was a complicated task, Unified Infotech took the time to explain and provide ideas.

They helped us when a previous development team had failed on the project. Their organization and attentiveness helped us make up development time and we got much closer to our original launch timeline. 

What did you find most impressive about this company?

Their willingness to meet the deadline and be available to address any concerns or questions. They have no issues making complicated tasks into functional features.

Are there any areas where they can improve?

All developments come with bugs, but they found problems quickly and took care of them. There are no areas to improve. 

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Farm and Dairy Newspaper

Describe what your company does in a single sentence.

We publish agricultural news, auctions, and classifieds.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unified Infotech to accomplish?

• A complete overhaul of our website.

SOLUTION

How did you find Unified Infotech?

Online Search

Why did you select Unified Infotech over others?

• High ratings
• Good value for cost

How many teammates from Unified Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unified was responsible for a complete revamp of our website.  This included a focus on a fresh UI/UX, a subscriber platform, mobile optimization, and back-end customization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was expertly managed and planned with multiple steps and milestones broken into sprints.  Each sprint was completed on time. Communication was timely, open, and understood.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each sprint was delivered on time.  They listened to my needs and responded accordingly.  If things were not going as planned, they quickly pivoted and over-delivered.

What was your primary form of communication with Unified Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

The level of commitment and understanding shown by my project manager was impressive.

Are there any areas for improvement or something Unified Infotech could have done differently?

Some programmers on the calls were difficult to understand when I couldn't see what they were saying.  I pointed this out, and they corrected it immediately with all programmers speaking with their camera on.