What evidence can you share that demonstrates the impact of the engagement?
We just relaunched the website and are now onboarding customers. It’s too early to determine if the new system will hold tens of thousands of users. However, the team’s previous demos make us optimistic, especially as we present to large organizations. The updated platform is already an improvement.
As a client, we felt their sales process was potentially overpromising, but their resources have fulfilled the team’s promises. The business development manager has been a great resource. We expect a good value proposition from this long-term engagement.
How did Unified Infotech Inc perform from a project management standpoint?
At first, we had some challenges with tracking issues via Jira and making fixes. They’ve been quite honest about the limitations of some of their team members, and have proposed bringing in others. But the team went above and beyond once we set parameters for the process. In one instance, they quickly fixed a host of issues during a critical release phase, even though it was a national holiday. Their willingness to go the extra mile inspired us.
What did you find most impressive about them?
The team is responsive and excels at issue resolution. They haven’t been unable to fix a problem yet, even though we both underestimated the platform’s complexity.
Are there any areas they could improve?
There needs to be a high level of synergy between their business development and technical teams to prevent unrealistic expectations in the timelines. There is always going to be natural tension in every organization between landing a client then implementing the technical delivery, but I think finding a balance of what the client demands and what the business can deliver are essential.
Do you have any advice for future clients of theirs?
First, it’s important to determine whether the estimate is realistic and plan the scope diligently. Second, clients need to confirm the project management resources they’re getting from any offshore partner. Third, it’s important to be transparent about expectations for quality. Most often, with organizations the size of Unified Infotech Inc, there will be sliding scales of hourly rates, from the best developers down. Customers have to determine if it’s worthwhile to spend $10 per hour or $25, for example.