Unified Infotech

BACKGROUND

Please describe your company and position.

I am the Technical Manager Data & Content of Bluesky

Describe what your company does in a single sentence.

Telecommuncations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unified Infotech to accomplish?

• Website and E Shop development

SOLUTION

How did you find Unified Infotech?

Online Search

Why did you select Unified Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Unified Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unified Infotech helped us redesign and launch our commercial website which also incuded a online shop allowing our customers to purchase goods and services.

They also carrried out ongoing support and upgrade to ensure the website was performancing up to standard and meeting business KPIs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of our website as per the agreed date. The successful launch of E commerce platform through our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very active and ensured our requirements were met. They ensured timelines were met and any changes or adjustments were carried out quickly and effectively.

What was your primary form of communication with Unified Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very proactive and ensure we were informed of any issues that came up during the development phase. Working with their engineers was very easy and they always kept an open communication channel. They also understood our requirements quite easily and delivered the desired results. 

Are there any areas for improvement or something Unified Infotech could have done differently?

We're very happy with their work and the delivery of the project. There is nothing they could have done differently.

BACKGROUND

Please describe your company and position.

I am an executive of Crosswater Exports

Describe what your company does in a single sentence.

Crosswater Exportsis a Delhi-based .apparel exporting company that places a strong emphasis on customer preferences in all its operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unified Infotech to accomplish?

• Website Development

SOLUTION

How did you find Unified Infotech?

Online Search

Why did you select Unified Infotech over others?

Company values aligned

How many teammates from Unified Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborated to develop a simple yet attractive website for apparel export, with a universal audience in mind.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been working together for a year now, and our initial project was the development of our website. I was greatly impressed by their level of professionalism and understanding, which has led us to collaborate on several other projects. Unified Infotech has a thorough understanding of their clients' requirements and their target audience. 
They consistently display the highest level of professionalism in their services, making it an utmost pleasure to work with them. In a nutshell, Unified Infotech is a prime example of excellence in professionalism.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All tasks were completed prior to the stipulated deadline, thanks to the exceptional level of cooperation and communication displayed by the entire team during the course of the project. The team remained in constant contact, ensuring that everyone was kept abreast of all developments and updates.

What was your primary form of communication with Unified Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to discern the requirements of clients, as well as their intended audience, is an essential attribute for any successful business venture. This skill, when coupled with an unwavering commitment to flexibility and adaptability, allows for the smooth navigation of any required changes. It is imperative that businesses prioritize the cultivation of these competencies to ensure the attainment of long-term success.

Are there any areas for improvement or something Unified Infotech could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of TheSupraRegistry.com

Describe what your company does in a single sentence.

Website database of JDM collector cars

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unified Infotech to accomplish?

• Create a database capable of handling 2 million blocks of excel in an organized mannor
• Give the website life in a vibrant and inviting way
• Take my mental vision and make it a reality

SOLUTION

How did you find Unified Infotech?

• Online Search
• Clutch Site

Why did you select Unified Infotech over others?

• High ratings
• Company values aligned

How many teammates from Unified Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unified InfoTech took over 2 million blocks of excel spreadsheet and turned it into a user friendly and easily manageable database with groundbreaking graphic design. They managed all phases of the web development with weekly video calls and a team of extremely bright and charismatic individuals who took my brains ideas and made it all a reality. 

My database hosts hundreds of thousands of cars profiles organized in a professional and easy to navigate manor and allows the user to upload pictures, comment and so much more with ease!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to delivery a world class automotive database and bring my dream to reality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was completed on time. They used Confluence Application to keep me informed 24/7 of changed and updates and work being made by techs and management throughout the entire process. We would have weekly virtual meetings and discuss the next weeks tasks and any input I would have would be addressed and handled before the next weeks meeting. It was truly impressive.

What was your primary form of communication with Unified Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was the way the team took what I said and not only made my dream a reality but they also were excited and had more amazing input to drive the project further than what I could have thought possible from where I started at. 

It is hard to explain, but when you have an idea that nobody in the world has done yet, and Unified InfoTech comes on the scene to not only understand your vision, but to then drive it home in a stunning manner, it is truly awesome to have so many talented people at your side making it all come to life.

Are there any areas for improvement or something Unified Infotech could have done differently?

The only improvement I could think of (and this is more my fault than theirs) would be to explain in further detail extra features costs to the client before getting too in depth into that feature. This was mainly because I added a few features and my misunderstanding of thinking it was included in our agreed price range. They did however explain to me why those features were extra and I happily had them continue moving forward after I saw the quality work put forth into my site.

BACKGROUND

Please describe your company and position.

I am the Product Delivery Manager of the company

Describe what your company does in a single sentence.

Educational publishing and e-learning resources.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unified Infotech to accomplish?

• Re-architect an e-learning platform to be more modern and make future enhancement work faster and easier.
• Retain the features our customers loved, while improving the overall experience and adding high-demand features.
• Improve platform reliability, in terms of uptime and speed of resolution in the case of bugs or outages.

SOLUTION

How did you find Unified Infotech?

• Online Search
• Referral

Why did you select Unified Infotech over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Unified Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our e-learning platform had originally been built in ColdFusion, which was starting to feel dated and also had a very long turnaround time for developing new features. We choose Unified infotech to re-architect the site, designing it to retain all of the features our customers already loved, while adding in several features we'd been wanting to build for ages, and designing it to be easy to add new enhancements at a later date as new needs and opportunities arose.

We wanted to launch the new site in August to coincide with launching a new product and our peak sales time, which meant it was a very tight timeframe for the scope of work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the initial project described here, they delivered the new site on time in spite of a very ambitious target. They did an excellent job of communicating needs, questions, and expectations, and the finished product was popular with users. We signed a maintenance agreement and have also completed several additional large projects to add features and enhancements since then, and we have consistently maintained better than 99.95% uptime over the past 3 years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unified Infotech assigned a dedicated PM to our account, both for the duration of this project and for the maintenance agreement and future projects. We meet virtually multiple times a week to discuss new and ongoing work, and they are highly responsive whenever we email or message via Slack.

For large projects, they take our initial specifications and build out epic mapping, which we then go over together in detail to make sure we're in alignment and not missing any key interdependencies. Once we're in agreement, they provide a work estimate and we sign a SOW and work commences. 

During our regular calls, they provide progress updates and demos of each stage of completion, so there are plenty of opportunities to course correct if needed. They are great about answering questions, and listening when I explain business needs, and often have really useful suggestions for elements we didn't think of in our initial specifications. They maintain the epic mapping and user stories in Confluence, which they share access to with us.

What was your primary form of communication with Unified Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone I've worked with at Unified Infotech has been friendly, professional, and highly intelligent. They're happy to explain when I have questions, and willing to listen and ask questions when I explain business needs or technical glitches. We had a great working relationship; I can recommend them without any reservations.

Are there any areas for improvement or something Unified Infotech could have done differently?

They're super responsive any time we run into an issue, up to and including process changes to prevent future problems, so we don't have any concerns.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of (a/an) Financial services

Describe what your company does in a single sentence.

Our firm of CPAs and consultants provide audit, tax, and advisory solutions for insurance entities, nonprofits, and employee benefit plans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unified Infotech to accomplish?

• Redesign our website.
• Incorporate our rebrand design into our new website.
• Provide monthly maintenance and support for our website.

SOLUTION

How did you find Unified Infotech?

Online Search

Why did you select Unified Infotech over others?

Pricing first our budget, Good value for cost

What was the size of Unified Infotech’s team?

2-5 Employees

What was your primary form of communication with Unified Infotech?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Created wireframes, presented new wireframes designed in invision, went through extensive approval process with our team as we have many stakeholders and a large team, redesigned content, UI recommended an additional color to our brand which we've not incorporated into our standard color palette.

A few of the key deliverables: A new rebranded website, a wordpress admin site that different levels of staff can utilize to update the website within our own internal process, an online style guide to help internal staff create new landing pages and article posts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Their progress demonstrated a decrease in bounce rate to the homepage and key landing pages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Using, Jira, Confluence, Invision and Slack the UI team had a variety of tools to help coordinate and project manage our website design.

Since our primary team of developers from UI were in India and our organization's team are located in both the east coast and central time zones, having constant email communication and tracking of the different programs was key.

We also found it beneficial for our team to have an internal point person to keep track of the project steps, which was key to our website launch.

What did you find most impressive or unique about this company?

We greatly appreciated the recommendations and communication of the new york based client service rep who was able to be our point person when we needed immediate or quick clarifications with the whole UI team.

Are there any areas for improvement or something {provider_name} could have done differently?

Clear updates as the project is progressing, and updating Jira tickets when they needed our approvals were areas that needed improvement when we first started working with UI in 2021, and in the past year (2023), they've really improved their project management style, which we greatly appreciate.

BACKGROUND

Please describe your company and your position there.

We are a leading No-code CX automation platform augmented with Voice AI technology. Our 360 CX platform aims to empower enterprises across major industries to automate their conversational interactions and enhance CX while improving agent productivity with reduced operational cost.

We help enterprises upgrade their manual, resource intensive call center operations with modern contact center software and accelerate their top-line revenues with improved operational efficiencies & CX.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech?

Our website needed an update as it was built years ago and wasn't really aligned with our new products positioning and offerings norms. So, we hired the Unified team for helping us with a fresh design and a new look for our website that will go well with our enhanced content for comprehensive products knowledge.

SOLUTION

How did you select this vendor and what were the deciding factors?

After reviewing a few proposals, we decided to go with this team. Their industry experience, personable team, and cost effectiveness were the key factors that helped us take the call.

Describe the project in detail and walk through the stages of the project.

After we discussed our vision, sitemap of the reimagined website, and requirements with the team, they came up with a curated selection of professionally designed themes. The templates were finalized, timely suggested changes were incorporated during project execution by the team.

Finally, it was time for the CRM and SEO integrations which went well and made a seamless go live.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with a team of around 5 people including a project manager, designers and QA resource during the final phase.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team has done a great job in enhancing and designing our website to perfection. We can see a great increase in website traffic and hoping to continue getting positive feedback and complements from visitors.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us frequent updates. The communication has taken place majorly in online meetings and slack.

Overall, the process of communication between two of us (the company & vendor) was pretty smooth and timely deliveries and tailored solutions played a key role among all.

What did you find most impressive or unique about this company?

They have a great website design knowledge. We appreciate that they were patient and thoughtful while we came up with some revisions. Overall, it was a very collaborative and positive experience working with this team.

Are there any areas for improvement or something they could have done differently?

All well and good as we have ended up with a great product.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Technology for a Leasing Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech, and what were your goals?

We needed a websit designed/created for our company however We don't have in-house developers. We hired this team to design, develop and delploy the webside. By doing this we hope to support customers more rapidly accross varios time zones.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for developers and interviewed several vendors. We choose this vendor based upon their skills avilability, timeline and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting to discuss our objective and provided sample screens and lease structure we required. From there the team provided mock-ups, project documentation, data mapping and provided sprint timelines

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager that was our main contact person throughout the entire project along with a lead developer. This made it easy to communicate to and ask questions of. Others developers and team members were envolved but we alway new who the contact person was.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are currently analyzing the outcome from this applications but we anticipate positive feedback from our users.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings with the project manager and team. Agenda's were provided prior to meetings. Meeting notes were provided extremely fast. Slack/Confluence kept everyone up to date with any changes, questions or updates.

What did you find most impressive or unique about this company?

The team was extremely professional and able to communicate effectively even though we were in different areas. They were enthuastic and provided help when needed. They were efficient and were fast to turnaround and deliver code changes. They never lagged or fell behind on their timeline.

Are there any areas for improvement or something they could have done differently?

Honestly I can't say enough good things about this team.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development for CQ fluency, a translation company serving the healthcare industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unified Infotech?

We needed to create a middleware to integrate with our business application, but we didn’t have the bandwidth to do so. We don’t have any internal developers besides myself. The initiative was going to be complicated, and hiring enough internal developers would’ve been too expensive.

SOLUTION

What was the scope of their involvement?

They’ve researched the application we work with, which is very niche; they’ve learned how our business operates and how the application works so that they can build on top of that. They’ve developed and designed a middleware's front- and backend, which communicates with our main business application, and a REST API from scratch. They’ve designed and updated the infrastructure as needed. All the development’s been done in Node.js, and everything’s been deployed using Microsoft Azure. We’re using Microsoft Azure and MongoDB for databases.

These developments have created a new user experience, enabling single sign-on. They’ve also added a GUI interface, which allows users to make job requests, upload files, and select properties about the request. Users can use the REST API to build client systems that talk to our system. Clients have their own internal systems that require translation; now, they can make direct requests to our system without manual interaction.

Unified Infotech helps solve any issues that arise and has started teaching us how to execute daily interactions between the applications.

What is the team composition?

The team is around 10 people, and it changes depending on what skills are needed at the moment. There is a development manager, DevOps specialist, and front- and backend specialists.

How did you come to work with Unified Infotech?

We interviewed some vendors selected by our VP of Process & Technology. We liked a few of the proposals but felt that Unified Infotech would be the best match based on their thoughtful responses, questions, and suggestions during the interview. They seemed to understand the project scope and the skills needed.

How much have you invested with them?

We’ve spent around $200,000.

What is the status of this engagement?

The ongoing project started in mid-2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our customers are already using the integrations and interfaces Unified Infotech has built, which is how I’m measuring success. The project is still in production, but they’ve already streamlined the process for our customers, which is a real game changer for us.

They’ve done a really good job learning our application. They’ve taken the lead on the project and identified problems and solutions by themselves.

How did Unified Infotech perform from a project management standpoint?

They’re on top of the budget; when they’re working fewer hours than we agreed on, they request more tasks.

I like the relationship with Unified Infotech because they’ve been very patient with us. This is our first outsourcing experience, so it's been a learning experience to figure out what they need.

The development manager is always present on calls and tracks action items. We use Jira for project management and communicate via Google Meet, Microsoft Teams, and in-person meetings.

What did you find most impressive about them?

They take on any challenge and quickly create requested features. Their delivery is really fast.

Are there any areas they could improve?

Without the technical knowledge of our team, it would be hard to deploy the applications Unified Infotech is developing. If they master the deployment part of the project in a cloud environment like AWS, they’ll be able to better help other clients that don't have this expertise.

Do you have any advice for potential customers?

Know your requirements well so you can be clear about what you’re requesting. If your project is out of the box, you may need to prepare them for bumps in the road, especially when it comes to deployment. They can overcome problems as they arise, but if they can anticipate problems, they’ll tailor the software ahead of time.

UPDATED REVIEW

This review was published on January 31, 2023.

EVP of Process & Technology, Translation Company

Other Industry

51-200 Employees

Hackensack, New Jersey, United States

$200,000 to $999,999

Aug 2020 - Ongoing

Project summary

Unified Infotech provides custom software development services for a translation company. They have built the front- and backend of the software from scratch. They have also provided QA services.

Feedback summary

Thanks to Unified Infotech's work, the client has reduced manual effort and optimized their systems. They have communicated frequently and responded promptly, ensuring an effective workflow. Their excellent management style via Jira and great learning abilities are hallmarks of their work.

BACKGROUND

Please describe your company and your position there.

I'm the EVP of Process and Technology at a translation company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech, and what were your goals?

We needed to build a platform that allows us for easy integrations with our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We ran an RFP and Unified's solution was the most thought-out solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This required both frontend and backend development. We extended our contract with Unified and continue to work with them on improvements.

How many people from the vendor's team worked with you, and what were their positions?

There are 5-6 key people involved - ranging the roles of PM, frontend/backend dev, system architecture and QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This has allowed us to integrate with numerous customers - reducing manual efforts on both their and our side.

Describe their project management style, including communication tools and timeliness.

Unified communicates well, provides great detailed meeting summaries and follow up with all Jira tickets in a timely fashion.

What did you find most impressive or unique about this company?

They managed to learn new systems quickly to help with the project.

Are there any areas for improvement or something they could have done differently?

n/a

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I am the owner of MedEdPrep, a testprep website that aims to help EMTs and Paramedics pass their certification and licensing exams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech, and what were your goals?

We hired UI for the initial build of the website. I had the idea and content created, but did not know how to create a platform for that idea to come through.

SOLUTION

How did you select this vendor and what were the deciding factors?

UI was the fifth company that I had met with in discussing the development of the website. UI was by far the most professional, and was able to clearly show a pathway for how my idea could move forward.

While UI was the more expensive option - when I was looking at the other companies that I felt were a more reasonable cost, they were not able to show previous work that I was happy with and attempted to cut features out of my website. UI did not attempt to cut any features, but instead made a plan for how to make them possible and discussed when they would be done.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss the idea of the website where we were shown other projects they had worked on, and one of which was similar to what my project is about. They were honest about the things they were not familiar with, but made a plan to figure those things out, and in the things that I knew and was good at about this project they actively sought my feedback through the project.

After those initial meetings, we were shown a rough draft, and then an expanded rough draft of features of the website. Then we moved on to a more polished draft that were interactable pictures, but not quite a website. Then we had the actual project development part where we got to play with the 'demo' version of the website and one we were happy with that, we launched the full website.

Bugs were fixed along the way, and there were times where bi-weekly meetings were suggested to ensure the project was going forward, but they respected our time and kept us involved through the whole process.

How many people from the vendor's team worked with you, and what were their positions?

We had a point of contact for the initial meeting, and then were transferred to an account manager. We also had a senior project manager and project manager that we interacted with regularly. I've made contact with approximately 8-10 other team members during this time when it was relevant, but I could always track the team members progress and contributions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our companies entire model is based on the website platform and the data that we can collect from the users. As we are a new company, we don't have anything business wise to compare it to, but the users are happy and word of mouth has been important to these acquire these initial customers.

Describe their project management style, including communication tools and timeliness.

We used Slack, Jira, and E-mail to communicate regularly. We had weekly zoom/Microsoft Teams meetings and when it was deemed necessary to have another meeting for something that could not be covered in an e-mail, it was communicated clearly and they worked around my schedule best that we could.

What did you find most impressive or unique about this company?

I was given a website that honestly far exceeded the ideas that I had initially envisioned, and it has let our scope of understanding what is possible to expand. UI has went above and beyond in some aspects and it is not the experience that I anticipated. The team is very friendly to work with and when miscommunications happen, we both work to clear it quickly and it minimized any friction that could have occurred. I've been very happy with the level of communication.

Are there any areas for improvement or something they could have done differently?

During the initial phases of development there were things that I thought I understood clearly, that looking back was clearly described, but I just had a misunderstanding of what some of the developments were. While I feel this is speaking more to me than UI, I do not understand website coding or the processes and they answered the questions I had clearly - there were some questions I didn't know that I needed to have, that I found out later.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Marketing at eShipper which is an online shipping platform and 3PL

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech, and what were your goals?

We had a vendor prior to Unified Infotech but we needed a better team to support with improving our SEO, fixing/cleaning up our WP backend, developing pages with somewhat complex use-cases and more. The UI team was also able to help us mobile-optimize our website to improve the UX and our SEO performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to them by a client

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It's an ongoing engagement - they've touched pretty much every part of our website already and will be assisting us in migrating to a new website template with updated content this year

How many people from the vendor's team worked with you, and what were their positions?

We had our point person, a project manager and a developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved Core Web Vitals results from FAIL on both Mobile & Desktop to PASS on both Mobile & Desktop, with Desktop reaching a maximum rating of 98/100

Describe their project management style, including communication tools and timeliness.

Projects are managed through GitHub, weekly calls are scheduled with our in-house Web Developer, monthly calls with myself (Director) + Digital Marketing Manager + Web Developer. Monthly performance reports are always sent on time and timelines seem to be managed quite well. Overall very happy with this aspect.

What did you find most impressive or unique about this company?

They work with us like true partners - they don't try to gouge us for more money, in fact, they're happy to train my in-house Web Developer to take on and execute tasks himself, so they can work on other high priority or highly impactful projects.

Are there any areas for improvement or something they could have done differently?

Anything which I would've mentioned last year is already being addressed or has been addressed already