Unified Infotech

Please describe your company and your position there.

We are a leading No-code CX automation platform augmented with Voice AI technology. Our 360 CX platform aims to empower enterprises across major industries to automate their conversational interactions and enhance CX while improving agent productivity with reduced operational cost.

We help enterprises upgrade their manual, resource intensive call center operations with modern contact center software and accelerate their top-line revenues with improved operational efficiencies & CX.

For what projects/services did your company hire Unified Infotech?

Our website needed an update as it was built years ago and wasn't really aligned with our new products positioning and offerings norms. So, we hired the Unified team for helping us with a fresh design and a new look for our website that will go well with our enhanced content for comprehensive products knowledge.

How did you select this vendor and what were the deciding factors?

After reviewing a few proposals, we decided to go with this team. Their industry experience, personable team, and cost effectiveness were the key factors that helped us take the call.

Describe the project in detail and walk through the stages of the project.

After we discussed our vision, sitemap of the reimagined website, and requirements with the team, they came up with a curated selection of professionally designed themes. The templates were finalized, timely suggested changes were incorporated during project execution by the team.

Finally, it was time for the CRM and SEO integrations which went well and made a seamless go live.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with a team of around 5 people including a project manager, designers and QA resource during the final phase.

Can you share any outcomes from the project that demonstrate progress or success?

The team has done a great job in enhancing and designing our website to perfection. We can see a great increase in website traffic and hoping to continue getting positive feedback and complements from visitors.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us frequent updates. The communication has taken place majorly in online meetings and slack.

Overall, the process of communication between two of us (the company & vendor) was pretty smooth and timely deliveries and tailored solutions played a key role among all.

What did you find most impressive or unique about this company?

They have a great website design knowledge. We appreciate that they were patient and thoughtful while we came up with some revisions. Overall, it was a very collaborative and positive experience working with this team.

Are there any areas for improvement or something they could have done differently?

All well and good as we have ended up with a great product.

Please describe your company and your position there.

I'm the Director of Technology for a Leasing Company

For what projects/services did your company hire Unified Infotech, and what were your goals?

We needed a websit designed/created for our company however We don't have in-house developers. We hired this team to design, develop and delploy the webside. By doing this we hope to support customers more rapidly accross varios time zones.

How did you select this vendor and what were the deciding factors?

We searched online for developers and interviewed several vendors. We choose this vendor based upon their skills avilability, timeline and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting to discuss our objective and provided sample screens and lease structure we required. From there the team provided mock-ups, project documentation, data mapping and provided sprint timelines

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager that was our main contact person throughout the entire project along with a lead developer. This made it easy to communicate to and ask questions of. Others developers and team members were envolved but we alway new who the contact person was.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are currently analyzing the outcome from this applications but we anticipate positive feedback from our users.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings with the project manager and team. Agenda's were provided prior to meetings. Meeting notes were provided extremely fast. Slack/Confluence kept everyone up to date with any changes, questions or updates.

What did you find most impressive or unique about this company?

The team was extremely professional and able to communicate effectively even though we were in different areas. They were enthuastic and provided help when needed. They were efficient and were fast to turnaround and deliver code changes. They never lagged or fell behind on their timeline.

Are there any areas for improvement or something they could have done differently?

Honestly I can't say enough good things about this team.

Introduce your business and what you do there.

I’m the head of development for CQ fluency, a translation company serving the healthcare industry.

What challenge were you trying to address with Unified Infotech?

We needed to create a middleware to integrate with our business application, but we didn’t have the bandwidth to do so. We don’t have any internal developers besides myself. The initiative was going to be complicated, and hiring enough internal developers would’ve been too expensive.

What was the scope of their involvement?

They’ve researched the application we work with, which is very niche; they’ve learned how our business operates and how the application works so that they can build on top of that. They’ve developed and designed a middleware's front- and backend, which communicates with our main business application, and a REST API from scratch. They’ve designed and updated the infrastructure as needed. All the development’s been done in Node.js, and everything’s been deployed using Microsoft Azure. We’re using Microsoft Azure and MongoDB for databases.

These developments have created a new user experience, enabling single sign-on. They’ve also added a GUI interface, which allows users to make job requests, upload files, and select properties about the request. Users can use the REST API to build client systems that talk to our system. Clients have their own internal systems that require translation; now, they can make direct requests to our system without manual interaction.

Unified Infotech helps solve any issues that arise and has started teaching us how to execute daily interactions between the applications.

What is the team composition?

The team is around 10 people, and it changes depending on what skills are needed at the moment. There is a development manager, DevOps specialist, and front- and backend specialists.

How did you come to work with Unified Infotech?

We interviewed some vendors selected by our VP of Process & Technology. We liked a few of the proposals but felt that Unified Infotech would be the best match based on their thoughtful responses, questions, and suggestions during the interview. They seemed to understand the project scope and the skills needed.

How much have you invested with them?

We’ve spent around $200,000.

What is the status of this engagement?

The ongoing project started in mid-2020.

What evidence can you share that demonstrates the impact of the engagement? 

Our customers are already using the integrations and interfaces Unified Infotech has built, which is how I’m measuring success. The project is still in production, but they’ve already streamlined the process for our customers, which is a real game changer for us.

They’ve done a really good job learning our application. They’ve taken the lead on the project and identified problems and solutions by themselves.

How did Unified Infotech perform from a project management standpoint?

They’re on top of the budget; when they’re working fewer hours than we agreed on, they request more tasks.

I like the relationship with Unified Infotech because they’ve been very patient with us. This is our first outsourcing experience, so it's been a learning experience to figure out what they need.

The development manager is always present on calls and tracks action items. We use Jira for project management and communicate via Google Meet, Microsoft Teams, and in-person meetings.

What did you find most impressive about them?

They take on any challenge and quickly create requested features. Their delivery is really fast.

Are there any areas they could improve?

Without the technical knowledge of our team, it would be hard to deploy the applications Unified Infotech is developing. If they master the deployment part of the project in a cloud environment like AWS, they’ll be able to better help other clients that don't have this expertise.

Do you have any advice for potential customers?

Know your requirements well so you can be clear about what you’re requesting. If your project is out of the box, you may need to prepare them for bumps in the road, especially when it comes to deployment. They can overcome problems as they arise, but if they can anticipate problems, they’ll tailor the software ahead of time.

This review was published on January 31, 2023.

EVP of Process & Technology, Translation Company

Other Industry

51-200 Employees

Hackensack, New Jersey, United States

$200,000 to $999,999

Aug 2020 - Ongoing

Project summary

Unified Infotech provides custom software development services for a translation company. They have built the front- and backend of the software from scratch. They have also provided QA services.

Feedback summary

Thanks to Unified Infotech's work, the client has reduced manual effort and optimized their systems. They have communicated frequently and responded promptly, ensuring an effective workflow. Their excellent management style via Jira and great learning abilities are hallmarks of their work.

BACKGROUND

Please describe your company and your position there.

I'm the EVP of Process and Technology at a translation company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unified Infotech, and what were your goals?

We needed to build a platform that allows us for easy integrations with our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We ran an RFP and Unified's solution was the most thought-out solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This required both frontend and backend development. We extended our contract with Unified and continue to work with them on improvements.

How many people from the vendor's team worked with you, and what were their positions?

There are 5-6 key people involved - ranging the roles of PM, frontend/backend dev, system architecture and QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This has allowed us to integrate with numerous customers - reducing manual efforts on both their and our side.

Describe their project management style, including communication tools and timeliness.

Unified communicates well, provides great detailed meeting summaries and follow up with all Jira tickets in a timely fashion.

What did you find most impressive or unique about this company?

They managed to learn new systems quickly to help with the project.

Are there any areas for improvement or something they could have done differently?

n/a

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

Please describe your company and your position there.

I am the owner of MedEdPrep, a testprep website that aims to help EMTs and Paramedics pass their certification and licensing exams.

For what projects/services did your company hire Unified Infotech, and what were your goals?

We hired UI for the initial build of the website. I had the idea and content created, but did not know how to create a platform for that idea to come through.

How did you select this vendor and what were the deciding factors?

UI was the fifth company that I had met with in discussing the development of the website. UI was by far the most professional, and was able to clearly show a pathway for how my idea could move forward.

While UI was the more expensive option - when I was looking at the other companies that I felt were a more reasonable cost, they were not able to show previous work that I was happy with and attempted to cut features out of my website. UI did not attempt to cut any features, but instead made a plan for how to make them possible and discussed when they would be done.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss the idea of the website where we were shown other projects they had worked on, and one of which was similar to what my project is about. They were honest about the things they were not familiar with, but made a plan to figure those things out, and in the things that I knew and was good at about this project they actively sought my feedback through the project.

After those initial meetings, we were shown a rough draft, and then an expanded rough draft of features of the website. Then we moved on to a more polished draft that were interactable pictures, but not quite a website. Then we had the actual project development part where we got to play with the 'demo' version of the website and one we were happy with that, we launched the full website.

Bugs were fixed along the way, and there were times where bi-weekly meetings were suggested to ensure the project was going forward, but they respected our time and kept us involved through the whole process.

How many people from the vendor's team worked with you, and what were their positions?

We had a point of contact for the initial meeting, and then were transferred to an account manager. We also had a senior project manager and project manager that we interacted with regularly. I've made contact with approximately 8-10 other team members during this time when it was relevant, but I could always track the team members progress and contributions.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our companies entire model is based on the website platform and the data that we can collect from the users. As we are a new company, we don't have anything business wise to compare it to, but the users are happy and word of mouth has been important to these acquire these initial customers.

Describe their project management style, including communication tools and timeliness.

We used Slack, Jira, and E-mail to communicate regularly. We had weekly zoom/Microsoft Teams meetings and when it was deemed necessary to have another meeting for something that could not be covered in an e-mail, it was communicated clearly and they worked around my schedule best that we could.

What did you find most impressive or unique about this company?

I was given a website that honestly far exceeded the ideas that I had initially envisioned, and it has let our scope of understanding what is possible to expand. UI has went above and beyond in some aspects and it is not the experience that I anticipated. The team is very friendly to work with and when miscommunications happen, we both work to clear it quickly and it minimized any friction that could have occurred. I've been very happy with the level of communication.

Are there any areas for improvement or something they could have done differently?

During the initial phases of development there were things that I thought I understood clearly, that looking back was clearly described, but I just had a misunderstanding of what some of the developments were. While I feel this is speaking more to me than UI, I do not understand website coding or the processes and they answered the questions I had clearly - there were some questions I didn't know that I needed to have, that I found out later.

Please describe your company and your position there.

I'm the Director of Marketing at eShipper which is an online shipping platform and 3PL

For what projects/services did your company hire Unified Infotech, and what were your goals?

We had a vendor prior to Unified Infotech but we needed a better team to support with improving our SEO, fixing/cleaning up our WP backend, developing pages with somewhat complex use-cases and more. The UI team was also able to help us mobile-optimize our website to improve the UX and our SEO performance.

How did you select this vendor and what were the deciding factors?

We were referred to them by a client

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It's an ongoing engagement - they've touched pretty much every part of our website already and will be assisting us in migrating to a new website template with updated content this year

How many people from the vendor's team worked with you, and what were their positions?

We had our point person, a project manager and a developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved Core Web Vitals results from FAIL on both Mobile & Desktop to PASS on both Mobile & Desktop, with Desktop reaching a maximum rating of 98/100

Describe their project management style, including communication tools and timeliness.

Projects are managed through GitHub, weekly calls are scheduled with our in-house Web Developer, monthly calls with myself (Director) + Digital Marketing Manager + Web Developer. Monthly performance reports are always sent on time and timelines seem to be managed quite well. Overall very happy with this aspect.

What did you find most impressive or unique about this company?

They work with us like true partners - they don't try to gouge us for more money, in fact, they're happy to train my in-house Web Developer to take on and execute tasks himself, so they can work on other high priority or highly impactful projects.

Are there any areas for improvement or something they could have done differently?

Anything which I would've mentioned last year is already being addressed or has been addressed already

Introduce your business and what you do there.

I’m the CEO of an entertainment company.

What challenge were you trying to address with Unified Infotech?

We hired them for their web development services.

What was the scope of their involvement?

Unified Infotech handles our web development needs. They’ve helped us redesign our website, including the user journey. Additionally, they’ve modified some information and features that needed to be corrected. Some of the features of the site include user registration and payment processing.

What is the team composition?

We work with 4–5 people from their development team.

How did you come to work with Unified Infotech?

We found them through an online search. We chose to work with them because they seemed very knowledgeable.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working with them in March 2022, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They’ve completed all the tasks, and we’re potentially planning to work with them on other development projects.

How did Unified Infotech perform from a project management standpoint?

We mainly communicate with them via Zoom. In terms of cost, they’re a little pricey but willing to work on a compromise.

What did you find most impressive about them?

They divide tasks into different positions, which is impressive.

Do you have any advice for potential customers?

Be descriptive.

Please describe your company and your position there.

I'm the owner of a company that offers online tax prep services to clients based in the US.

For what projects/services did your company hire Unified Infotech, and what were your goals?

We hired Unified Infotech to build an online tax prep platform for us. Our goals were to get the tax prep software up and running in just 4 months.

How did you select this vendor and what were the deciding factors?

After interviewing Unified Infotech, we decided that they had the best team to do this work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work included the entire web application development including both frontend and backend aspects. We provided the Unified Infotech team with certain portions of the backend code and they were required to integrate these into the architecture. Deployment and QA/QC was also part of the work involved.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact. He was extremely helpful, smart, and diligent throughout the process. Several team members from the Unified Infotech team also joined the weekly calls that were set up by Unified Infotech to track progress.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients loved the design and the performance of the web application that was built.

Describe their project management style, including communication tools and timeliness.

Project management was done in Confluence. Unified infotech shared a link to a Confluence page with us where we could track progress whenever required. Documentation was well created and maintained.

What did you find most impressive or unique about this company?

The quality of work is great and developers are experienced.

Are there any areas for improvement or something they could have done differently?

Overall, the experience was great and there were no major areas of improvement.

Please describe your company and your position there.

Funeral Insurance Assignment Funding for funeral homes and cemeteries nationwide. Director of Sales & Marketing

For what projects/services did your company hire Unified Infotech, and what were your goals?

EFF hired UI to redesign and develop their website it to accurately present who they are, what they do, and what makes them different, i.e., their unique value proposition, in an effort to raise awareness, engagement and conversions in the form of contact from registrations and in-bound phone calls.

How did you select this vendor and what were the deciding factors?

We decided based on experience/knowledge, best value for our budget and liked the support/large team that would be available.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Define/validate platform and business goals
• Technical review of proposed documentation
• Finalizing the required features/functionalities to meet business objectives
• User persona definition
• Epic identification and mapping – A list of epics & stories under them
• Define user journeys
• Wireframes
• User story definitions
• Creation of the software requirements specification (SRS) document in user story format
• Mapping out the list of 3rd Party Integrations to be used for development
• Bi-lateral brainstorming sessions for future additions

CREATIVE DESIGN & MOCKUPS

• Leverage existing brand/style guidelines to create custom UI designs to complement your brand image, user engagement and experience.

DEVELOPMENT

• Build your optimized website to engage and convert users. The SRS documentation defined/validated during Discovery & Planning served as the technical guidelines during development.

QUALITY ASSURANCE, TESTING & LAUNCH

• Defined software quality assurance (SQA) process in the organization which assures that all software engineering processes, methods, activities and work items are monitored and comply against the defined standards.

How many people from the vendor's team worked with you, and what were their positions?

12 - 13 people all from Account mangers, design, development

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've had 4 true website leads since the launch in March and a higher percentage of our Funeral Homes enrolling on our website whether rather than our hard copy forms/

Describe their project management style, including communication tools and timeliness.

Weekly meetings were scheduled with progress discussed. Paul our account Manger and Santanu would lead the meetings and kept communication simple and easy.

What did you find most impressive or unique about this company?

How cohesive and well the group worked together. Even though there were several people working on our website, everyone was always up to speed and knowledgeable about progress and deliverables. They created an environment that was productive when feedback or concerns were needed. They were prompt and communicated very well.

Are there any areas for improvement or something they could have done differently?

One thing when we launched we had a couple of bugs and it would have been nice to have had a developer available on our USA time but we understood and they were very prompt to help with any bugs once they were aware.

Please describe your company and your position there.

The company is a tech startup I founded as president and CEO in May 2020. We tried to use predefined fields and AI to make it easier for people to find jobs. EmploySee was shut down in March primarily due to Unified Infotech's mismanagement of the project impacting other contracts we had in place.

For what projects/services did your company hire Unified Infotech, and what were your goals?

We hired Unified Infotech to develop a list of features and functionalities prepared by our operations and graphic design teams.

How did you select this vendor and what were the deciding factors?

We chose Unified Infotech because they had experience in our industry and quoted us at a very low rate, which I was told was because they outsource labor. However, their fees tripled so we were misled.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, we provided Unified Infotech with a detailed list of the features and functionalities to be developed. They gave us a SOW which we agreed upon. We use a combination of many technologies for our platform, such as Laravel and Javascript. Deliverables were supposed to be provided periodically, and the steps were supposed to be followed in order so we could review each deliverable. Despite my attempts to ask the project manager for updates, I was told everything was going according to plan when in reality they had already exceeded the project's budget within the first month and were not following the contract language in our agreement.

How many people from the vendor's team worked with you, and what were their positions?

On a daily basis, I was in contact with 4 people: The Project Manager, the development team manager, the frontend team manager, and the backend team manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After working with Unified Infotech, we were forced to shut down our company. Their mismanagement of the project cost us 314% more than they quoted us, and the project took 145% longer than they quoted us, both of which directly impacted other contracts with other agencies with mandatory monthly payments.

Describe their project management style, including communication tools and timeliness.

Unified Infotech set up our team with two communication platforms, which we only used on 6 occasions at most. The project was ultimately handled via email, making it very difficult to track comments and instructions related to specific subject matters.

What did you find most impressive or unique about this company?

What I found most unique about this company is that the outsourced developers were actually great to work with and spoke very good English. Any and all discontent with Unified Infotech is solely directed at management and administration. I wish I could hire their developers internally.

Are there any areas for improvement or something they could have done differently?

Improved communication between teams: There were many instances where I had to repeat things on multiple calls or correct people because not everyone was on the same page. More diligent administration. Less bias: I believe my age may have been a factor in why my expressed concerns were not taken seriously until the problem had escalated to Unified Infotech's Board of Directors.

Please describe your company and your position there.

We provide a software solution for stylists, freelancers and small businesses to manage their appointment scheduling and market their business using our marketplace.

For what projects/services did your company hire Unified Infotech, and what were your goals?

We are a brand new startup and we hired Unified Infotech to build out our entire software. We provided the figma designs and they were hired to build the software for web and mobile. Our goal was to have a functioning product that we could take to market.

How did you select this vendor and what were the deciding factors?

We selected this company based on the pricing which was affordable as well as reviews we had seen online and lastly, the promise of a quick turnaround time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They were to deliver our software using Node js and Angular tech stack. Our mobile application was built using react native tech stack. We divided the project into milestones which were all to be completed within a timeline of 5-6 months.

How many people from the vendor's team worked with you, and what were their positions?

We had 6 developers working for us during the time of the project. This consisted of frontend, backend and react native developers as well as a project manager and QA tester

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately the project that was delivered to us with riddled with bugs and did not function as expected. We gave the company many additional months to fix the issues - ultimately we went from thinking the project would be finished within 5-6 months to spending over a year.

After which we were still unable to launch our product due to many issues with the code and standard of software that was delivered. Unified Infotech claimed to have in-house testers but there were many bugs and clear items that were overlooked.

We ultimately had to hire a new team and spend tens of thousands more just to fix all of the issues with the product. Upon doing a code review we found many instances of bad code and overall a poor standard of work.

Describe their project management style, including communication tools and timeliness.

We used slack to communicate as well as google sheets for tracking bugs and issues and lastly we housed project specifications on Confluence.

What did you find most impressive or unique about this company?

Initially, we loved the communication; however, several team members left shortly after the project started which seemed to cause confusion with the teams

Are there any areas for improvement or something they could have done differently?

The project timeline should be adhered to and if there are complications this should be communicated to the client. Additionally, there should be actual testers involved in each project to ensure the standard of work delivered is of the highest quality as our product had many obvious bugs and issues that were overlooked.