Uncanny Consulting Services LLP

BACKGROUND

Please describe your company and your position there.

Im the CEO of a distribution company based in the UAE. We specialise in the import and distribution of over 5,000 different SKUs across the Middle East, predominantly in the Outdoor Home & Garden sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP, and what were your goals?

We had serious issues keeping track of stock, forecasting and delivery management, so looked to switch to a new ERP and came across Odoo, we initially went with the regional office and bought one of their "Success Packs" once implementation was done, the ongoing support was almost non existent, we then searched for an alternative provider and found Uncanny who have helped us customise our ERP to be exactly what we need.

They have customised reports, fixed bugs, developed apps and all within the timeframes they estimate, they are also extremely responsive when support is needed urgently.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through referral on a freelancer site and they were the only ones who offered a free initial call and provided real life examples of solutions they could offer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They customised our Odoo ERP from top to bottom, we wanted custom report formats which they did entirely through code to future proof it, as well as developed and installed a range of applications to boost the functionality of our ERP. They even made suggestions on tweaks and changes we could do to improve things as well as cut down on their time sheet, which is rare as most want to bill as much as possible.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people in the core team and I believe an additional 5 working on the back end.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They provide continued support in a timely manner, the project is ongoing and we have since kept them on a retainer.

Describe their project management style, including communication tools and timeliness.

Project management is excellent, we only deal with two main people and they then assemble their workforce so we dont have lots of messages and emails going back and forth. They are predominantly on WhatsApp which is ideal as our entire team runs on it.

What did you find most impressive or unique about this company?

Absolutely nothing was deemed impossible, all other we spoke to tried to pivot our ideas and plans to fit ready made solutions so that they wouldn't have to spend to much time on it, these guys fully understand the importance of things being the way the client wants and do all they can to make it happen.

Are there any areas for improvement or something they could have done differently?

There was very few occasions where things were missed, which was during a time where lots of ideas were being thrown around, which we can't fault them for, they even implemented a new system to track tickets just for us, to ensure nothing gets missed.

BACKGROUND

Please describe your company and your position there.

Our company designs and makes products for the bicycle industry. I am one of the founders and I am responsible for the IT infrastructure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP, and what were your goals?

We have been working with Odoo since 2012. In 2017 we started working with Odoo V11, but it was time to migrate to V16 to benefit from new features to process our sales orders more efficiënt.

SOLUTION

How did you select this vendor and what were the deciding factors?

Uncanny has great customer reviews. The company has a lot of experience in the field of ERP implementation, especially with Odoo.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed to get the new database up-and-running as soon as possible, on at least the same functional level as the previous one. Then we started an onging process with implementing small but important new features by installation of standard modules and by custom coding, such as debranding, bank synchronisation and productlabel configuration.

How many people from the vendor's team worked with you, and what were their positions?

We have been working with Ankit and Kalpesh, CEO and CTO of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started working in the new database within a week. As we are live now, we can further develop the database. First in the staging environment and then push new features to the production database.

Describe their project management style, including communication tools and timeliness.

The communication with the project team is great. We use Whatsapp with the team. If needed we set up calls via google meet, mostly on the same day to get things done quickly.

What did you find most impressive or unique about this company?

The company has been able to start working on the project directly. They are fast with every response.

Are there any areas for improvement or something they could have done differently?

The quality of the work is great.

BACKGROUND

Introduce your business and what you do there.

I’m the finance manager at Optimal Connectivity LLC, an optimal connectivity solution company. We do fiber optics, radio frequency, and low-frequency manufacturing. We have an extensive customer base and 12,000 products; many of them are variants of each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

From the beginning, it was important to have a proper ERP system where we could log all the changes, load multiple products, and maintain our CRM, accounting, purchases, and so on. On top of that, we had to manage work orders and track the quality.

We’d been using Odoo since 2012; we were one of the first companies in UA to use it. We chose Odoo because it was a sound ERP system for a good price. It was a free license at the time, and we were doing our own configurations. When it became commercial, the configurations increased. We needed to do some modifications, but we couldn’t do them, so we needed to outsource the work.

We’d changed from version 11 to 12, and our reports weren’t coming in the required format. We couldn’t solve that issue with the programmer we were working with at the time.

SOLUTION

What was the scope of their involvement?

Initially, we told Uncanny Consulting Services LLP the report format we wanted. They’ve helped with a large modification and designed a custom module that adapts with every version change. It automatically gives an alarm that it’ll be upgraded. Since 2019, they’ve helped us move from version to version; we’re currently on version 14.

They’ve also helped us with many other modifications and improvements on our manufacturing module. We’ve had some changes in our products and contact list. In the UA, we have PO box numbers, not street names. However, the standard Odoo doesn’t come with that. Therefore, we purchased a module that helps modify these fields, but it wasn't working correctly. Uncanny Consulting Services LLP advised us that it’d be cheaper to go with the custom module they made for us.

Additionally, we had Odoo locally installed on a server in our office. However, it was expensive to have our own server; we had to upgrade it every year. They’ve motivated us to move to SSH and cloud solutions, showing us everything and doing it for free.

What is the team composition?

Our main points of contact are the CEO and another person.

How did you come to work with Uncanny Consulting Services LLP?

They were Odoo partners; we got their reference from another Odoo user. Their prices were very reasonable. They were even cheaper than the programmer we were using before.

How much have you invested with them?

We’ve spent $18,700.

What is the status of this engagement?

We started working together in January 2019, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Compared with other programmers, we’ve had a high-quality experience. We were paying almost double for the other programmers who weren’t even delivering good quality. Moreover, they’re great with modifications. We’ve saved a lot of money because we don’t have to invest in a new server every year.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

They’re very responsive. When we tell them it’s urgent, they devise a solution in 1–2 days. We can call them at any time, and they’re available. We communicate via WhatsApp, email, Google Meet, and Zoom.

What did you find most impressive about them?

They’re good with sales purchases and accounting modules, which I haven’t seen with other programmers.

Are there any areas they could improve?

No, everything has been good so far. Maybe they should have a branch in UA; they’d do really well.

Do you have any advice for potential customers?

Be clear about your requirements and budget to avoid any confusion.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Teracube, a company that sells smartphones. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services?

We already had an ERP tool to help our customer service professionals help our customers with warranty and accidental repair replacements. However, we wanted software changes and new features, so we hired Uncanny Consulting Services.

SOLUTION

What was the scope of their involvement?

Uncanny Consulting Services added a new feature to our internal ERP: replacement attributions that the software uses to make further selections. The new feature's goal was to make our customer service professionals' jobs easier to issue replacements. Once the development was complete, their team moved into maintenance mode.

What is the team composition?

We worked with two teammates from Uncanny Consulting Services, a partner and a developer. 

How did you come to work with Uncanny Consulting Services?

We found Uncanny Consulting Services through Upwork

How much have you invested with them?

We invested around $10,000 with Uncanny Consulting Services. 

What is the status of this engagement?

Our engagement with Uncanny Consulting Services was from January–June 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The new ERP function has saved our customer service agents 10% of their time for every replacement they create; that number adds up over multiple replacements. One or two bugs popped up when the old and new software didn't work well together, but Uncanny Consulting Services resolved the issue quickly. 

How did Uncanny Consulting Services perform from a project management standpoint?

Uncanny Consulting Services was very responsive — they're still answering questions about issues we're having now. Usually, we communicated through Slack and Google Meet. We were happy with the periodic calls we had with them and the status updates they gave. My team used ClickUp to manage the project, but Uncanny Consulting Services used a different tool. Their billing was as expected. 

What did you find most impressive about them?

I appreciated Uncanny Consulting Services' responsiveness and ability to take ownership of the project. I'd love to work with them again. 

BACKGROUND

Please describe your company and your position there.

I manage I.T. and software development for a medium size manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP, and what were your goals?

Uncanny Consulting builds and improves our ERP system's features. Mainly they create customization's that help improve our processes and how our users interact with the system.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through Upwork.com and they already had good reviews and charged a fair rate. We sent them some test projects, and we were pleased with the rapid response and quality of code.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope changes over time depending on the project. We have had them implement many different types of projects, covering sales, manufacturing, and inventory control. I provide them requirements, they ask any questions to ensure they understand my requirements and then normally provide me a functional test within a day or two.

Any bugs or misunderstandings are then quickly round and removed after our testing.

How many people from the vendor's team worked with you, and what were their positions?

We work directly with one person, our assigned project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We submit small projects continually, and they have all been achieved and their rapid turn around on the small projects helped us upgrade our system to a 4 years newer version.

Describe their project management style, including communication tools and timeliness.

I provide them written requirements and they provide me results within the next few days. We have not needed any project management, as we maintain that ourselves. They do commit their code to our git repository with comments, which helps maintain our code base properly.

What did you find most impressive or unique about this company?

They work long hours when we have a time crunch and really need a new feature, to help us improve our company. They have even helped during times of emergency, which was helpful to our sanity.

Are there any areas for improvement or something they could have done differently?

Not currently.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of an export facing horticulture company based in Tanzania

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP?

We had recently launched the Odoo ERP in our organisation and were struggling to get the right level of support for the customisation and hosting that we needed

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on Upwork and shortlisted Uncanny from a number of applicants

Describe the project in detail and walk through the stages of the project.

Initially it required a review of the current set-up followed by a series of customisations of both reports and company documentation (invoices etc.) The second phase was to recommend a more appropriate hosting service for the ERP moving forward.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with the two key members of the Uncanny team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have a clear path forward in-terms of the hosting services which will move to AWS at the expiry of our current contract. Ina addition we have our company documentation templates in place and working as required

How effective was the workflow between your team and theirs?

It was very easy to communicate both aurally through Googlemeet and also via email.

What did you find most impressive or unique about this company?

Their ability to provide personalized attention even to relatively mundane tasks is impressive

Are there any areas for improvement or something they could have done differently?

Not that immediately comes to mind - we are very happy with the work they have done

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Audinc. We make customized hearing protection for any type of use — industrial, music, communication, and so on. We do all of our manufacturing by 3D printing. We are located in the Netherlands and currently provide services to Belgium and Germany as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

We had a lot of different systems and programs — invoicing, shipment, production, and printing. None of them were connected to each other, so we were doing double or triple work. As we grew, it became way too much. We wanted a program that combined all those systems.

It was hard because we’re a very niche market, and our software and products aren’t very common, so it was a big challenge.

SOLUTION

What was the scope of their involvement?

We knew which open-source ERP system we wanted to implement, so I came to Uncanny Consulting Services LLP (Uncanny) with that intent. They developed everything from scratch and provided all of the software customization, so there was a lot of work.

Since I’m not a developer, I just explained the work overview; I created a work document to present the company, our production process, and the services for our clients. I put a lot of screens from the programs and all the different kinds of steps. They gave us advice and created the project from there. We arranged a time schedule, moving on from one task to another, and so forth.

What is the team composition?

I work directly with the owner, but there have multiple developers.

How did you come to work with Uncanny Consulting Services LLP?

I found them on Upwork. When we published the new job, a lot of people reacted — more than 20 in 30 minutes— so we had some conversations with companies and software providers. We had tried small companies in the past, but we already knew that they weren’t interested in results; they just wanted to do cash fast enough. When we came to Uncanny, everything went faster from that point on.

How much have you invested with them?

We have been continuously spending around $26,000–$27,000 a month for 15–16 months.

What is the status of this engagement?

We began working with them in February 2020. The project is finished but the partnership is ongoing since there are still small things that need to be done or updated.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Every aspect of production has improved with their system. Feedback has been positive because everything is now combined, so customers can see their orders. Thus, there have been fewer calls because people know when their order will arrive and in which production step it is. It brings less pressure and more clarity to both customers and production engineers.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

All the work has been remote because they’re from India. We use Trello to track the progress of the project; I can see which step is in process, which one I need to check, and which hasn’t started. Everything is clear and updated.

We mostly communicate through Skype; they show us what they’ve done and we review it together.

What did you find most impressive about them?

If I need to compare them with the best developers, I’d say it’s that they write very clean code. They’re very professional; they know what they’re doing. The owner is very responsive; I normally call him. Also, transparency has been very important, especially since this company is so far away from us.

Are there any areas they could improve?

In the beginning, there were a few times where I asked them to do something over the weekend. Now, if I think about it, I understand that they didn’t want to work on Saturdays and Sundays, but they had said they would do it, so I was expecting jobs to be done by Monday. This happened a few times, so they should be clear about it to customers because we expect certain things to be done even if it’s the weekend.

Do you have any advice for potential customers?

They’re the best option for me, so I would be positive about it and say they’re 100% a good option.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager at IQX Business Solutions, a management and digital consulting firm offering digital, cloud, security, and business growth services across Africa, with a focus on enabling transformation and delivering impactful projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

We needed help with the delivery of a modern mobile-friendly website and updating a mobile app.

SOLUTION

What was the scope of their involvement?

Uncanny Consulting Services LLP has helped us with the website's brief, development, and launch. The team has also provided technical assistance with the mobile app, including updating and taking it to market. Uncanny Consulting Services LLP has mostly provided consulting, then development, and finally testing and launch support.

What is the team composition?

We've worked with 2–5 teammates from Uncanny Consulting Services LLP.

How did you come to work with Uncanny Consulting Services LLP?

We found Uncanny Consulting Services LLP through a referral. We chose them over other options because they had high ratings, a great culture fit, and aligned company values.

What is the status of this engagement?

We started working with Uncanny Consulting Services LLP in February 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uncanny Consulting Services LLP has hit our targets within the defined timeline and charged us what they quoted.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

Uncanny Consulting Services LLP has delivered on time and provided written updates almost daily. We've communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed with the speed at which Uncanny Consulting Services LLP has done things.

Are there any areas they could improve?

I don't think there's anything they can improve on; everything has gone well.

BACKGROUND

Introduce your business and what you do there.

I'm the chief digital officer of Syra Coffee, a specialty coffee roaster based in Barcelona. We have a presence all around Spain, offering good, ethical, and environmentally sustainable coffee in-store and online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

We needed a long-term partner for our digital development needs.

SOLUTION

What was the scope of their involvement?

Uncanny Consulting Services LLP provides maintenance and optimization of our systems and develops new features. So far, we've worked on replacing Supabase functions with custom APIs, implementing database archiving, updating infrastructure and report exports, and establishing routine maintenance to improve system performance, accuracy, and reliability.

What is the team composition?

I've had contact with five team members from Uncanny Consulting Services LLP, including the project manager.

How did you come to work with Uncanny Consulting Services LLP?

We found Uncanny Consulting Services LLP through their outreach on LinkedIn. Their skill set met my requirements, and they offered a flexible model that worked well with the resources we have.

How much have you invested with them?

So far, we've spent $7,500.

What is the status of this engagement?

We started working together in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uncanny Consulting Services LLP has optimized many functions causing bottlenecks, making it easier for other stakeholders in the company to access data. For example, we had challenges exporting reports with high volumes of data. Now, these reports download in no time. For the reports that needed further optimization, Uncanny Consulting Services LLP came up with solutions that aligned with best practices in the market.

Exporting reports from our database is an essential part of our operations. It helps us with everything from declaring taxes to tracking business performance. These improvements have allowed our teams to work more efficiently and opened new possibilities to integrate with other essential data processing tools.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

Uncanny Consulting Services LLP's project management puts the client and the project first. They go the extra mile to deliver. The team consistently communicates clearly and delivers on time.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Uncanny Consulting Services LLP's project manager is a clear reflection of their company culture. Beyond his impressive skill set and ability to resolve issues efficiently, he's very hands-on and often goes the extra mile for the project's and the client's benefit.

What did you find most impressive about them?

Everyone from upper management to the developers is dedicated to making things work for the client. The team is flexible and committed to extra dedication without being asked.

Are there any areas they could improve?

So far, we're very satisfied with Uncanny Consulting Services LLP.

BACKGROUND

Please describe your company and position.

I am the executive of Nutor agro (P) ltd

Describe what your company does in a single sentence.

Morning wale is a clean food brand connected to the Indian roots. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncanny Consulting Services LLP to accomplish?

• App fixes/development
• Shopiphy fixes/ development

SOLUTION

How did you find Uncanny Consulting Services LLP?

Meet reached out to us on LinkedIn

Why did you select Uncanny Consulting Services LLP over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Uncanny Consulting Services LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncanny played a crucial role in helping us resolve several issues on both mobile app and Shopify website.

Jigar is an asset, his expertis and prompt action always ment our tec is in safest possible hands, Jigar was always available when ever we needed him.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did frequent testing of website and app, all the issue regarding maintenance, OTP, payment etc were resolved with their support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Definitely, we are satisfied with the promptness that Jigar works, his team is one of the best teams I can say that , Jigar always took calls even at late nights. They took their time to understand our needs but once that was out of the picture, resolution was always swift 

What was your primary form of communication with Uncanny Consulting Services LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed with their in-depth knowledge of mobile apps, backend architecture, & Shopify and their ability to fit all 3 to suite our requirements. They also have strong understanding of mobile app integration with e-commerce 

Are there any areas for improvement or something Uncanny Consulting Services LLP could have done differently?

They are excellent, we highly recommend them