Troy Web Consulting

BACKGROUND

Please describe your company and position.

I am the Statewide Team Leader of an educational service agency 

Describe what your company does in a single sentence.

We are a consortium of educational service agencies that provide technology support to K-12 school districts across New York State.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• To build a custom web-based software application for school districts to manage the inventory of software products available to school while ensuring they adhere to the various compliance requirements
• We continued work with Troy Web to enhance the original inventory tool to focus on requirements of the NIST CSF regarding data classification.

SOLUTION

How did you find Troy Web Consulting?

• Referral
• Other

Why did you select Troy Web Consulting over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

How many teammates from Troy Web Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began a decade ago as a website listing page with basic signup forms. Over time, the scope of the project has expanded to a full software platform for school districts and software vendors to coordinate various compliance activities.  Troy Web Consulting has handled everything, down to the actual hosting and maintenance of the cloud infrastructure. Year over year, Troy Web works with us on a variety of feature development activities to either offer new capabilities for the users or adapt to changes in compliance rules and regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Drastic improvements in compliance - the ability for our school districts to be able to both comply and re-assure their students & parents that state regulatory requirements are being met swiftly and efficiently. Access to the information provided by the tool is used to monitor state data privacy compliance regulations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Over the years we have had a few project managers working with us from Troy Web. They typically apply just the right amount of communication and coordination without slowing down productivity. Our access to the technical team to keep information flowing as efficiently as possible has been a key element of both the success of the work and the ability for us to maintain our budget. There have been a few unforeseen scope changes or timeline changes over the years, but nothing disruptive. Communication was always at the forefront of their work with us and we have collectively always been able to adapt very easily.

What was your primary form of communication with Troy Web Consulting?

Virtual Meeting

What did you find most impressive or unique about this company?

They are big enough to be reliable and small enough to maintain friendly, highly personalized service. To this day, I can call the CEO on his cell phone, and he picks up or gets right back to me. I rarely do that as the team mostly handles everything. Occasionally, I need to discuss contract language or something strategic, and I have easy access to the executive team. Aside from easy access, the quality of their work is always a top priority for them and we have had no quality issues in 10+ years. I can't think of a time the system went down or was unexpectedly unavailable. 

Are there any areas for improvement or something Troy Web Consulting could have done differently?

In the earlier stages of the project, I don't think we knew just how much Troy Web could do  and  we used other vendors on aspects of the system that we could have had Troy Web handle.  Things would have been much easier. Perhaps if we had a better sense of how broad their capabilities were, we could have saved some time.

BACKGROUND

Please describe your company and position.

I am the Development Manager of My Essentials LLC

Describe what your company does in a single sentence.

Insure hearing aids for multiple manufacturers across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• Insurance management portal
• Customer management portal

SOLUTION

How did you find Troy Web Consulting?

Referral

Why did you select Troy Web Consulting over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Troy Web Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Modernize the business for scale and maintain the system going forward. This is a short list but there's much more.

• Customer enrollment portal
• Maintain PCI, NYS DFS, and various state deparment of isurance regulatory requirements
• Implement major financial and accounting features
• Design system to enhance usability and efficency
• SOC II Type 2 compliance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have experienced incredbile growth since we've partnered. Over the years we have improved processes across the board. The impact has been massive for our business and Troy Web has played a major role. They've scaled their efforts admirably to match our demands time after time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are happy to report that they are consistently on time and deliver. Often their input enhances our objectives without delaying our timeline.

What was your primary form of communication with Troy Web Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Troy Web Consulting is genuinely interested in our business and works together to bring it forward. We talk about our relationship as a partnership and that's really what they offer. I am extremely pleased with the work and dedication to our business. We have done so much together and I'm excited to see what we accomplish going forward.

Are there any areas for improvement or something Troy Web Consulting could have done differently?

With any business we have challenges. I'm happy to report that I can't really offer any areas of improvement. We constantly work togther to address any area of need.

BACKGROUND

Please describe your company and position.

I am the Founder and Chief Technology Strategist of UTMHealthcare, LLC

Describe what your company does in a single sentence.

Builds RPM Healthcare monitoring systems for various healthcare markets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• To design, build and deploy our core set of healthcare systems and mobile apps
• Full set of manual, unit, intergration and automated testing
• AI agent augmented services
• Provide superior support for our staff in solving user issues

SOLUTION

How did you find Troy Web Consulting?

Online Search

Why did you select Troy Web Consulting over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Troy Web Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project objective was to develop HIPAA-compliant mobile and web applications for hospital staff to monitor their most at-risk patients.
The system, built for UTMHealthcare, LLC (UTM), was a Remote Patient Monitoring (RPM) solution focused on patients discharged with conditions like COPD, Congestive Heart Failure, or Pneumonia.
Key goals were to assist hospital staff, eliminate hospital reimbursement chargebacks from 30-day readmittance, and implement a turnkey RPM solution.
The components included an iOS and Android mobile client app, a web-based dashboard, and a server application with an encrypted, HIPAA-compliant database.
Functionality required included recording patient answers, relaying them to staff, sending care alerts, and supporting BlueTooth Low Energy (BLE) biometric devices.
The resulting system improved ease of use for patients and staff to report and monitor status, while ensuring the security of sensitive patient information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Best measurement of success looks to be a win win for the Patient and for Hospitals, where the patient gets the highest level of at home monitoring when they need it the most and hospitals get to provide this level of service when helping to control cost

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered many releases of the platform and mobile app on time and on budget using a Agile Project Management

What was your primary form of communication with Troy Web Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of service and responsiveness of the whole team makes this a great partnership providing a solid plateform we have relied on for years

Are there any areas for improvement or something Troy Web Consulting could have done differently?

They've been flexible over the years

BACKGROUND

Please describe your company and position.

I am the Director of Information Technology of NYS PEF

Describe what your company does in a single sentence.

In New York State, PEF (Public Employees Federation) is the primary labor union representing professional, scientific, and technical employees in state service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• A technical development partner to complement our in-house team on web technologies, including site development, deployment, and API interoperability.

SOLUTION

How did you find Troy Web Consulting?

Referral

Why did you select Troy Web Consulting over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Troy Web Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project aimed to develop middleware and modify the existing API to integrate legacy applications with a new third-party mobile app, creating a seamless experience for members. Deliverables:

• Middleware development and API modifications to ensure compatibility with the third-party mobile app
• Successful integration and thorough testing with the new third-party mobile app
• Deployment to production and post-launch support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Members successfully log into the new app using existing credentials, ensuring a seamless transition.
• Fast login processing times with no impact on other applications that rely on the same technical resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was professional and efficient, with a dedicated project manager and lead developer ensuring timely delivery despite the complexities of legacy login dependencies. They responded promptly to all project-related inquiries.

What was your primary form of communication with Troy Web Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No job is too big or too small for Troy Web Consulting's consistent effort.

Are there any areas for improvement or something Troy Web Consulting could have done differently?

Nothing specific comes to mind for this project in particular.

BACKGROUND

Please describe your company and position.

I am a consultant - on behalf of of The Food Pantries for the Capital District

Describe what your company does in a single sentence.

A Consortium of local food pantries for a 4 county area.  We provide administrative support to over 70+ food pantries.  We are a not-for-profit.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• Development and Support for a referral support desk software.
• Development of a graphical user interface that provides the public the ability to find food resources throughout the state.

SOLUTION

How did you find Troy Web Consulting?

Referral

Why did you select Troy Web Consulting over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Troy Web Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assisted us with developing a vision we had for an easy to use graphical interface for the public to find food resources within the 4 counties of the Capital District.  This service has grown to now a NYS-wide resource that helps support citizens to find food resources easily.

They also helped us create a back-office application so we and our partners could upload data to support the map.  This was extremely important especially during COVID when our information was constantly changing.  They were a wonderful partner in assisting us and the state meet our goals. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our map support has grown from supporting 4 NYS Counties to supporting all 62 counties and allowing us to become the source of truth regarding food resources well beyond our initial responsibilities. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were timely - on time and on budget.  They were knowledgeable and responsive. 

What was your primary form of communication with Troy Web Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their culture matched ours. They are a true partner. 

Are there any areas for improvement or something Troy Web Consulting could have done differently?

Not that I can see.

BACKGROUND

Please describe your company and position.

I am the Head of IT and technology of UTM Healthcare

Describe what your company does in a single sentence.

We provide a remote patient monitoring app to assist patients at home to send their vital readings to their doctors for remote assisted care and monitoring.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• Assist by building our app and backend

SOLUTION

How did you find Troy Web Consulting?

Referral

Why did you select Troy Web Consulting over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Troy Web Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work has been an ongoing project to provide support and continuous development of our app for IPhone, and build the server structure, api, and design to ensure that we are able to scale as needed during the duration and future of this project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We could simply not have done any of this without them. They helped us from the conception phases all the way to us now scaling to new heights. Our API has grown to incorporate every strategic turn we've needed, as well as our app evolving to always keep up with current standards.

We were able to have their friendly, knowledgeable, and professional council every step of the way. Their professionalism and skill set are second to none, providing enterprise-grade quality at every release, patch, design, and update.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects have always been prompt. If any unforeseen delay occurred (which was rare), they were very communicative to make sure we were never in the dark at every step of the way. When we needed immediate support, they provided emergency service into the night and early morning hours to ensure that they could assist us in getting back online.

Also, we meet weekly to discuss projects and development, where every new feature we suggest is talked through, and a professional, realistic plan is set into motion. We have yet to find a curveball that they havn't been able to handle.

What was your primary form of communication with Troy Web Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company is absolutely top grade quality, what I would expect to find for any of the largest enterprise companies, but in a down to earth, friendly culture. Their many years of experience and amazing track record is a great reflection of their values, and they're truly masters of their craft.

They deliver on all the promises they speak of, and provide a calm guidance through any part of the development cycle you may be in. Its not common to find such a perfect mixture in a software dev company.

Are there any areas for improvement or something Troy Web Consulting could have done differently?

Nothing comes to mind. We are very happy with the service over the years.

BACKGROUND

Please describe your company and position.

I am the Founder/Chairman of CytoDynamic Solutions

Describe what your company does in a single sentence.

We are a CRO focused on the solving the chronic wound healing paradigm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Troy Web Consulting to accomplish?

• Software testing/improving/expanding
• AWS SaaS platform
• Website

SOLUTION

How did you find Troy Web Consulting?

Referral, Other

Why did you select Troy Web Consulting over others?

High ratings, Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned, Other

What was the size of Troy Web Consulting’s team?

2-5 Employees

What was your primary form of communication with Troy Web Consulting?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Troy Web Consulting was instrumental in helping to streamline and perfect the raw quantitative analysis program created by my company. This has allowed us to expand the program to offer more functions for our customers. In addition to this, they were able to edit and update my initial webpage and migrate everything to the AWS platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• MVP SaaS goal reached
• Highly accurate and verifiable analysis

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Troy Web Consulting was ahead of the timetable for the project deliverable. Their project manager would discuss the needs, collect the required information and datasets from me and forward it on to the engineers on the TWC team.

The results coming back from the engineers was extremely fast, and in some cases we needed to play catchup on our end. They far exceeded our hopes and expectations.

What did you find most impressive or unique about this company?

They treat each client as if they are their only one. They are as interested, as excited and work just as hard as we do to make sure this is a success for my company.

Are there any areas for improvement or something {provider_name} could have done differently?

Absolutely nothing. Every single step of the process has been great - from project scope, to the quote and payment processes, to the whiteboarding and level of care and production. I have been nothing short of extremely satisfied by my decision to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of information systems for a nonprofit trade association.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Troy Web Consulting?

We brought them on to develop a complex web application. Our challenge was that we didn’t have the technical capability on staff to be able to do such a large project. Troy Web Consulting allowed us to have the expertise without us needing to permanently have that type of resource on staff.

SOLUTION

What was the scope of their involvement?

They’re providing staff augmentation services. Their team utilizes the whole Microsoft Azure ecosystem, specifically SQL server, services in Azure, storage accounts, and web applications. The frontend was developed using Azure framework, React framework, SQL Server, and .NET. We knew the base architecture we wanted. We went with Azure and SQL Server for lots of reasons; it looked good and it was something Troy Web Consulting had skill in.

What is the team composition?

We’ve worked with 6–8 team members. It has varied over the course of the engagement, and there’s naturally been turnover as well.

How did you come to work with Troy Web Consulting?

I’ve known about Troy Web Consulting for 15 years. One of my previous coworkers used to moonlight with them. He also worked at a couple of other companies with the founder and VPs of Troy Web Consulting. He had a long history with them, so I didn’t need to do a lot of research. They were highly capable, and there was established trust.

What is the status of this engagement?

Our ongoing engagement started around July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provide a top-quality service for us.

How did Troy Web Consulting perform from a project management standpoint?

We typically communicate through a combination of phone calls and email. Some things require a phone call, and I certainly email the developers I work with. We use a ticketing system for tracking bugs or features that were being developed.

We have periodic meetings to touch base and provide status updates. Their team has worked remotely for the majority of this engagement. They are excellent and very responsive to communicating through various mechanisms.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

We started the project off with an in-person kickoff meeting. That allowed us to be in the same room, and I could explain the scope of the application. It’s certainly not required, but I valued that. I prefer some face-to-face contact occasionally, so I'd recommend that. Troy Web Consulting can make it happen.

BACKGROUND

Please describe your company and your position there.

Joseph's House and Shelter is a nonprofit organization located in Troy and Albany. Our mission is to provide non-judgmental services to end homelessness. My position at Joseph's House is Development Assistant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Troy Web Consulting, and what were your goals?

Joseph's House and Shelter hired Troy Web Consulting to build and design a new agency website for our organization. Our goals was to have a website that was user friendly to manage as well as clean and elegant for the viewer. We asked that the website to be completed by November and Troy Web Consulting did just that.

SOLUTION

How did you select Troy Web Consulting and what were the deciding factors?

We selected Troy Web Consulting because they are affordable and local. Troy Web Consulting is also extremely flexible and easy to work with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Client sign off was in September Project Planning and Design was in September Development and Implementation was in September Quality Assurance Testing was in September.

Client Review and Approval was in October Change order application was in November Changes added and Redesigned in November Project Deployment was in December The technology used is Member Space and Square Space

How many people from the vendor's team worked with you, and what were their positions?

I worked with one staff member from Troy Web Consulting. Firmin Alexander {Marketing Manager}.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Troy Web Consulting went above and beyond to design, build, and deliver a whole new website for our agency. We added changes late into the development and they still continued to deliver on time and were extremely flexible within the changes. Joseph's House and Shelter couldn't have asked for a better organization to work with.

Describe their project management style, including communication tools and timelines.

Firmin and I met twice a week through Google meet until the website was completed. Firmin walked me through how to use the website in each meeting as well as asking what changes needed to be made per our request.

What did you find most impressive or unique about this company?

They are so incredibly flexible and professional. Troy Web Consulting really does care about their clients and to go above and beyond to meet the client's needs.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. It was truly an honor working with them on this project.