We build kick-ass software

Troy Web Consulting is the custom software development partner of choice for companies that want to optimize their business processes and customer experiences with efficient, secure and reliable software application solutions. Whether you need to update and integrate legacy systems with leading-edge technologies or design and build custom software solutions from the ground up, Troy Web Consulting is the team to rely upon.

Whatever your software application need, we are a fully committed, energetic team of kick-ass analysts, designers, developers, and project managers with one goal in mind -- helping our clients and their products shine.

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2002
Show all +
Troy, NY
headquarters
  • 5 Third Street, 2nd Floor
    Troy, NY 12180
    United States
other locations

Portfolio

Key clients: 

Davis Vision

Ground Water Protection Council

Advantedge Education

NYSERDA

Grey Castle Security

NYS Department Of Environmental Conservation - Compliance Certification

The online exam component required Troy Web to create software that:

Provided a secure environment for operator login

Drew from a database of questions to create a unique exam for each test taker

Graded each individual exam

Communicated a pass/fail mark to the test taker

Stored the exam for the DEC to evaluate question effectiveness

Troy Web worked with the DEC and

Stantec team for more than a year to develop a secure, reliable online testing system that met the project objectives. Six months before the exam went live the DEC—in conjunction with Troy Web—conducted a pilot study of 300-400 users, who spent days evaluating the effectiveness of each exam question. Brauksieck says Troy Web responded quickly to changes that needed to be made on the fly. Even after the test went live, Troy Web worked behind the scenes to ensure that the software and server continued running smoothly. “It was amazing what they did and how quickly they did it. They had it all figured out.”

Brauksieck said Troy Web anticipated the DEC’s future needs, as well.

“Troy Web foresaw our need to eventually offer the exam in different languages and add and delete questions. They proactively designed the online component so that if we do need to do those things in the future, it’s all set up,” Brauksieck says. “They also understood our long-term desire to bring the server in house. They went out of their way to make sure they understand the requirements for us to migrate it internally. We’ve been very appreciative.”

Groundwater Protection Council - Integrating The RBDMS System

Donald Drazan, an RBDMS project coordinator for the Ground Water Protection Council, says roughly 35 oil and gas employees, ranging from engineers and geologists to field inspectors and administrative staff, now use West Virginia’s RBDMS application. West Virginia’s DEP maintains records on more than 114,000 wells, 55,000 of which are active and 12,000 of which are inactive. 

“West Virginia is now better able to

share developments and technologies nationwide, and they have opportunities to share resources and technology that did not exist before,” says Don Drazan, RBDMS project coordinator.

West Virginia’s successful RBDMS implementation has:

Provided statewide accessibility to professionals and the public  

Improved the ability for officials and the public to retrieve oil, gas and well information in a complete and timely manner

Increased data security and confidentiality

“The Ground Water Protection Council asked us to securely, efficiently and effectively integrate the national RBDMS core system with customized features," says Jon Briccetti, president and CEO of Troy Web Consulting. “Through hybrid use of traditional and agile development methods, we reduced risk to the environment and provided a better experience for the industry, giving regulators better data and more transparency with the public."

Grey Castle Security - Trusting Troy Web Consulting For Security Projects

GreyCastle Security, a cybersecurity consulting firm in Troy, NY, knows a thing or two about the practical application of security fundamentals. With 140 active clients nationwide, GreyCastle is the leading cybersecurity services provider dedicated exclusively to cybersecurity and the practical management of cybersecurity risks. And when their clients need application security, GreyCastle turns to Troy Web

Consulting.

“Troy Web is our go-to resource for security-related efforts because of their expertise in secure coding technologies,” says GreyCastle CEO, Reg Harnish. “We not only refer clients to them, we also integrate them into our team and our web application security assessment.”

That assessment, Harnish says, consists of four key components, including a secure-coding “boot camp,” which Troy Web Consulting conducts for GreyCastle’s clients. This step in the process is designed to ensure that clients learn and follow important secure-coding principles based on industry standards and provides a web application security assessment at the source code level.

“The reality is that software is everywhere, and it runs the world,” Harnish says. “One problem, however, is the vulnerability that comes with software. Troy Web’s secure coding capabilities are desperately needed by many businesses.”

Voiceter Pro - Amazon Echo & Fire Cube TV App

THE CHALLENGE

The Echo Show is new technology, and very few applications for it exist at this time. The device functions are similar to a tablet with a touch interface. That being said, the vast majority of user interaction with the Echo Show is accomplished through voice commands. Troy Web Consulting needed to focus its design on minimal touch interactions.

BUSINESS

IMPACT

Salvatore Prividera, chief operating officer at Voiceter Pro, says their new app has made it easy for realtors and prospective home buyers to enroll in the company’s program. The product has been well received by Voiceter Pro’s current and prospective clients.

“Troy Web Consulting took our ideas and created designs that captured our intent while providing a smart, intuitive display of navigation, information, images and branding for our voice-drive, Albany Real Estate Skill on the Amazon Alexa platform,” Prividera says. “Partnering with Troy Web Consulting allowed us to focus on our core competencies while creating the next evolution of voice skills.”

Reviews

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Web Dev and CMS Integration for E-Learning Site

"Knowing that our system is reliable and can operate on its own during weekends is a huge relief."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2013 - Ongoing
Project summary: 

Troy Web built a marketing website with an integrated third-party online learning platform, CMS, and virtual payment functions. The team maintains the website, which is used by healthcare professionals for continuing education.

The Reviewer
 
1-10 Employees
 
Albany, New York
Advantedge Education
 
Verified
The Review
Feedback summary: 

The website and API calls are highly stable and secure, demonstrating Troy Web’s expertise and understanding of industry requirements. Troy Web fosters trust because of their outstanding communication, professionalism, and attentiveness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and co-president of Advantedge Education, Inc. We specialize in online continuing education for primarily for healthcare professionals. Most of our users are individuals who are seeking licensure in New York state.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Troy Web Consulting?

As a brand-new small business, we needed a marketing website. We also needed a platform for students to access their online learning content. They needed to be able to enroll on their own, receive their grade, complete an evaluation form, and then have access to a certificate of completion. Security was also a concern since our daily data transfer contains very sensitive and personal student information.

SOLUTION

What was the scope of their involvement?

Troy Web built our marketing website using a language called ColdFusion. I did the wireframe for the website, but the design was definitely a combined effort. There was quite a bit of back and forth in working with the developers at Troy Web.

They integrated our site using the SCORM Cloud API, which we use to host our courses and track learners’ activity. Once a student passes a course, this triggers a call from SCORM Cloud and a series of tasks. The site prompts the student to complete an electronic evaluation which is required to access their certificate of completion.

Troy Web also built out our student database and a secure daily transfer to The New York State Education Department. They helped us integrate with Braintree software for our credit card processing.

Troy Web also built a basic content management system that allows us to edit the content and add graphics on our site. However, we need to reach out to Troy Web if want to add new pages.

What is the team dynamic?

We worked with Jon [CEO, Troy Web Consulting], Mark [Senior Consultant, Troy Web Consulting], and two main developers.

How did you come to work with Troy Web Consulting?

We interviewed a number of companies that I found through Google searches. I also got recommendations from my network in the e-learning industry and from friends. Security was very important to us, and it was obvious that Troy Web agreed. We decided to go with them because we felt they could deliver on security.

How much have you invested with them?

We have spent $30,000–$40,000 on their services.

What is the status of this engagement?

We began working January 2013 and launched in May 2014. They're still helping us manage the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In my former job, we would experience a major server crash of our online course host every year, without fail. The worst crash was so bad it corrupted student data, which was an absolute nightmare. In contrast, our site has been incredibly stable. I can honestly say that with Troy Web and using ColdFusion, we have not had any major server incidents in the past 3 ½ years that we have been live. It has been a very reliable system.

How did Troy Web perform from a project management standpoint?

They are definitely good communicators. We use Assembla for tickets if there is an error or if something that happens that we are unable to resolve on our own. There's definitely ongoing communication, both with the developers and the leadership team. We don't feel like we’ve been abandoned once the site went live. Jon and Mark would reach out from time to time to see how things are going.

What did you find most impressive about them?

I can ask for a list of improvements and when it's returned, I trust that they are completed. That means I don't need to waste my time with excessive testing or going back and forth, which is refreshing. When we get a bug, it's usually fixed within the hour. We are just a team of two, so knowing that our system is reliable and can operate on its own during weekends is a huge relief. They are always incredibly professional, transparent, and detailed.

Are there any areas they could improve?

Last year, a 15-year-old from the Philippines who calls himself an ethical hacker let us know that we had a security flaw on our site. He found that someone can enter code [SQL injection] in the data field where we ask for email addresses. On our side, we are not advanced enough to test to make sure that doesn't happen. He was also able to uncover our hosting information. Someone who is an advanced hacker would be able to do a lot with that information.

We brought it up to Troy Web, and they were upset that it had been missed in their testing. My main recommendation for them would be to have better checks and balances during the testing phase prior to the site launch date to prevent something like that from happening again. We were very lucky that nothing happened prior to this discovery by the ethical hacker. And, of course, this issue was resolved immediately by Troy Web and to our satisfaction.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They delivered beyond our expectations for a small business. We have a system that is reliable and stable.
  • 5.0 NPS
    Willing to refer

Web Portal Overhaul for Insurance Company

"They took a keen interest in the success of the relationship between our organizations."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2016 - Ongoing
Project summary: 

Troy Web Consulting is providing technology translation services for member portals from ASP to .NET. They made the site mobile-friendly and enabled the WCAG 2.0 accessibility standard.

The Reviewer
 
1,001 - 5,000 Employees
 
New York
VP of Applications, Insurance Agency
 
Verified
The Review
Feedback summary: 

Strong senior leadership and fast communication were an asset to this partnership. With a user base of 22 million people, the improved functionalities made for positive feedback. Troy Web Consulting accommodated their work to changing requirements and delivered everything on budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the VP of Applications for an insurance company based in New York State.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Troy Web Consulting?

Our web portals are used by our members, providers and benefit administrators to take advantage of their benefits. We needed to translate these portals from ASP to .NET because ASP is no longer a supported technology for Microsoft. We don't have a large staff on our web team and this is a pretty big project.

SOLUTION

What was the scope of their involvement?

We have about 10 different member portals in particular, and all of those have multiple pages inside them, close to the tune of 100 pages. We needed an organization that could scale up and do those conversions from ASP to .NET in addition to performing the testing for us. The members' side of the project is complete but there are about four additional portals that are following on.

Troy Web Consulting enabled mobile responsive designs for our site so that when viewed on different sized devices, the site actually appears in a friendly manner on the different screen size. We also had them implement WCAG 2.0, which is an accessibility standard. This allowed our sites to be used by people that are visually impaired. The work on this was in parallel to our other project and was done on a much shorter timeline.

What is the team dynamic?

The size of the team varied. We probably had about three to four people when they were figuring out how to approach things, but it can get up to about 10 or 12. 

How did you come to work with Troy Web Consulting?

It was word of mouth, I knew that they existed. We bid this job out to three different organizations. Troy Web Consulting essentially took our raw source code and did an estimate to determine how much work it was and won the bid.

How much have you invested with them?

Probably close to the tune of about $1.3 million.

What is the status of this engagement?

We started in May 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of the number of users, our membership is close to 22 million lives. That's both the subscribers to our health care and their dependents for our vision care.

Their work was primarily translation, but there have been some real improvements. The provider search is one area. This search is used when a member is looking for a doctor or a store that can provide services to them, and this function was improved. People are also excited about the ability to view the portals in a friendly way on their tablets or phones.

How did Troy Web Consulting perform from a project management standpoint?

They were very good, they were receptive to feedback. They accommodated to changes in scope that crept in there, as often happens with projects like this. At the end of the day, they delivered on the timeline we sought. I will say that our plans were somewhat convoluted, there are a lot of different test cases. It took a while to get from where they thought they were done, to actually closing out defects that had been identified in the testing process. That was a lengthy period.  

We had a weekly status call for all of the stakeholders to participate in. Also, our internal developer was in daily communication with some of the team members that Troy Web had in their office. We do have the benefit of being only about seven or eight miles apart, so we did get together several times over the course of the project to do face to face sessions.

What did you find most impressive about them?

I would say the senior leadership at Troy Web was particularly great. They took a keen interest in the success of the relationship between our organizations. If I ever had to escalate, which was very rare, they were responsive and communicative.

Are there any areas they could improve?

There are some lessons learned on both sides that we can leverage to improve the process. A better understanding, on their part, of the complexity of what's available to certain members or groups and how that impacts the behavior of the web portals would have been good. That way, they could have done a more thorough unit testing job prior to giving us the code.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Again, just that the testing period was drawn out.
  • 5.0 Cost
    Value / within estimates
    They came in on the budget that they said they were going to come in on.
  • 4.0 Quality
    Service & deliverables
    The amount of testing going back and forth, that had to take place towards the latter third of the project, could have been a little better.
  • 5.0 NPS
    Willing to refer
    I have referred them already.

Software & App Dev for Environmental Non-Profit

"They go above and beyond and point out any potential pitfalls from a project management and software standpoint."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2012 - Sept. 2016
Project summary: 

Troy Web Consulting assisted in building a data management system that helps states regulate the oil and gas industry. The team worked on the main software, as well as enhancements and web-based applications.

The Reviewer
 
1-10 Employees
 
New York City Metro Area
Consultant, Environmental Non-Profit
 
Verified
The Review
Feedback summary: 

The new software has helped 25 states become more transparent, improving overall public perception. Troy Web Consulting excels at project management and communication. The team goes above and beyond and makes thoughtful and useful recommendations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own a consulting firm serving, primarily, two clients. I act as coordinator for a number of projects with one client and also represent them in dealing with a number of developers. The client is a state-based organization that assists states in developing software for the regulation of the oil and gas industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Troy Web Consulting?

Our client is a state-based organization that assists other states in developing software for the regulation of the oil and gas industry. There are roughly 25 states that use a product called the RBDMS [Risk Based Data Management System], and Troy Web is one of a handful of consultants that work with our client and are familiar with the system.

SOLUTION

What was the scope of their involvement?

The RBDMS tracks and assists states in regulating the oil and gas industry. It's our primary product suite, along with a number of additional tools that states can use under this umbrella. Troy Web has installed the base application and made some enhancements to it for one state in particular. They've also worked on a number of enhancement tools including one called "Well Finder", which is a public access system to see the wells that are in their particular area. They've also worked on a field inspection utility tool, as well as a well bore diagramming tool. It ties back to the best set for a particular state.

Troy Web is already working with a number of other states, but not exactly with the base product — the base product is actually evolving. There's a desktop-based app, which is the older primary product; then, there’s a web-based application which consists of the well bore tool, and the Well Finder app is a mobile application for iOS and Android. Troy Web developed of all of these.

The Well Finder app has been under development for roughly 4 years due to changing state requirements. Its first formal release went out in September 2016.

How did you come to work with Troy Web Consulting?

Prior to having the consultancy, the company I used to work for utilized Troy Web because they were very familiar with some specialized web tools used by the state of New York. After I retired, I recommended them to my client for handling additional issues that had come up.

What is the status of this engagement?

We started working with them in September 2012 until September 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The public scrutiny on oil and gas has increased significantly in the past 10 years. The ability for states to have a transparent way of showing where wells are located and providing information on them has helped dramatically with public perception.

How did Troy Web Consulting perform from a project management standpoint?

They've gotten much better compared to when I worked with them before. They have several full-time project managers now that tightly control all projects and do very well, overall. Our communication is through phone, Skype, email, and also face to face. The Well Finder project is roughly a 4–5 person team.

What did you find most impressive about Troy Web Consulting?

They are very cooperative. They go above and beyond and point out any potential pitfalls from a project management and software standpoint. If you say otherwise, they’ll do it your way, but they recommend what they believe is the best process.

Are there any areas Troy Web Consulting could improve?

Their previous work was sometimes disjointed, but they've hired several project managers and have taken care of that.

4.5
Overall Score I’ve been extremely pleased with them. I’ve been working with them for probably over 10 years and have watched them grow from a 3-person company to where they’re at now.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Sometimes, they'd be late due to project changes that caused some time sliding.
  • 4.0 Cost
    Value / within estimates
    They provide good value. Sometimes, they had to do research on a non-software development technical issue that they were not familiar with.
  • 4.5 Quality
    Service & deliverables
    They generally try to go above and beyond. However, there were issues periodically that need additional fine tuning.
  • 5.0 NPS
    Willing to refer
    They are very cooperative. Even if it’s a job that isn’t in their area of expertise, they’re happy to provide you with their best thoughts on it.