Thrive Internet Marketing Agency

BACKGROUND

Introduce your business and what you do there.

I’m a program manager for an association of public gardens that includes botanical gardens, arboreta, and city parks. We serve as a support association for any garden that has a collection of plants that are managed and curated.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

I hired them to help with our PPC campaigns on Google Ads. Google gives a grant of $10,000 ad spend monthly to nonprofits. I hired them to help with our PPC campaigns and enhance the way that Google Ads worked for us.

SOLUTION

What was the scope of their involvement?

Thrive manages our PPC campaigns on Google. They manage keywords and conversions. They essentially enhance the ad spend that Google provides. Their team keeps up with that spend by carefully managing the PPC, conversions, and keywords through Google Ads.

I receive a report and meet with them biweekly to look at the progress and improve anything. For example, we run through any added features on the website to update the keywords and content in the campaigns.

Recently, they took on the management of our social media campaigns. They’re running ads for us on Facebook, Instagram, and Pinterest. Their team reports on the ads and engagement monthly.

What is the team composition?

Currently, we work with about three people: an account manager, a PPC specialist, and a social media specialist.

How did you come to work with Thrive Internet Marketing Agency?

I found them online. They seemed a bit old fashioned but also professional. They had great reviews, so I decided to give them a try.

How much have you invested with them?

We’ve spent about $1,000 a month on their services.

What is the status of this engagement?

We started working together in October 2019, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we started, I spent about $2,500 of the $10,000 we had for PPC campaigns. Now, we’re consistently spending close to $10,000 every month, which was my goal.

We also attract new visitors every month. The bounce rates are down a good amount.

In a little over a week, their team increased our likes on Facebook from 100 to almost 600. So far, the response to their social media posts has been great. People find the ads, like them, and share our page.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re great communicators. They had a special person who onboarded us, which I thought was unnecessary at first. I quickly realized that she had an important role, which was to connect us with the right person.

Everyone I’ve connected with at Thrive has been professional. Their communication’s straightforward. Every time I come to Thrive with a question, they return with solutions rather than multiple layers of more questions. That’s valuable after working with many different contractors who returned my questions with more requests.

What did you find most impressive about them?

Thrive delivers solutions when we come to them with an issue. They don’t circle around the same issue asking us more questions. When we bring up an issue, their team gives us a solution to move us forward. It’s a straightforward process. They all have that same modus operandi, which I really like.

Are there any areas they could improve?

At the beginning of their sales pitch, they overpromised a bit. When we talked about the $10,000 spend, their team said that they could use it without a problem. We came way under that spend the first month. After a month of reprogramming, they quickly figured out how to spend close to $10,000 each month.

Do you have any advice for potential customers?

Before you go into the engagement, understand your goals. It will make it easier to get what you want at the end of each month. Ask a lot of questions because there’s a whole lingo associated with social media and PPC. I had them take it slow and explain the different concepts.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Olicon Inc. We’re a small to medium-sized commercial construction company that specializes in senior healthcare construction. In my role, I handle construction project management and estimating.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

When we approached Thrive Internet Marketing Agency, our website was about 10 years old, and we hadn’t updated the content nor kept up with Google’s changing algorithms. The design was also fairly stagnant because we had a niche market with a lot of repeat customers, so we didn’t get many visitors.

Now that we’re trying to expand our market into other areas, we needed to create a new, user-friendly site that was easy for our staff to update with information. We also engaged Thrive's team to manage our SEO.

SOLUTION

What was the scope of their involvement?

I already had in mind the direction I wanted to go with the site and how I wanted to convey our image. Our company works with several nonprofits, supporting them both financially and with construction services. Therefore, it was important to have a site that not only showcased our capabilities but also promoted our nonprofit clients. I wrote the copy for the new WordPress site, and Thrive implemented it into the layout, structuring the home page to best reflect our company’s values.

On the SEO side, they supported our keyword marketing and continue to manage our SEO campaigns. We’ve already had one-on-one meetings with them to discuss our progress and identify where we want to go from here.

What is the team composition?

For the web build, they assigned a web project manager and an SEO specialist who both took the lead on the website at different points. There were also other resources who performed statistical analysis to help us rank higher on Google.

How did you come to work with Thrive Internet Marketing Agency?

We took estimates from various web developers before contacting our IT company. Thrive had created their website and came highly recommended. After talking with them, I felt they were the best fit for us.

How much have you invested with them?

We’ve spent about $31,000 thus far.

What is the status of this engagement?

Their work started in April 2018 and is ongoing. Thrive still provides SEO services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When the site went live, we sent out emails to our customers to gather feedback, and the response has been extremely positive. We’ve had more site visits, and our search rankings have also increased. The site itself has a good layout that’s easy to maneuver, and all of our key information is on the home page.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They performed well. Since we had most of the content ready to publish, each side worked to meet their deadlines. The site ended up being a month behind schedule, but that was because we needed to pull back and allocate time for our business.

Regardless, the project management team was extremely responsive throughout the development phase. We held all of our meetings through video conferences, which was nice. I appreciated that I could see the team and put a name to a face.

What did you find most impressive about them?

They do exactly what they say they’re going to do. They met the initial scope of work, kept to the time frame, and produced a nice-looking final product.

Are there any areas they could improve?

No, I don’t have any complaints. I was pleased with their performance, conduct, and approach.

Do you have any advice for potential customers?

If you know what you want and are confident in your idea, let them know. In our case, we had a good grasp of what we wanted to say and could envision how the site should look. It’s also important to have your content ready to avoid delays. If you need more help defining your ideas, tell them upfront so that they can take the lead.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of the Florida Center for Hormones and Wellness. We’re a medical practice that focuses primarily on hormone replacement therapy and other wellness treatments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed a marketing agency to lead our SEO campaigns.

SOLUTION

What was the scope of their involvement?

Thrive Internet Marketing Agency currently manages our SEO effort. Starting the engagement with them was fairly easy because we weren’t starting from scratch. We’d been doing SEO for years, so there was a lot of data for them to work from while evaluating our goals. The onboarding call consisted of building a dialogue rather than going over keywords or statistics. They listened to me describe our company and the industry while writing down thorough notes. We wanted to start slow and see how they perform before expanding our involvement with them.

The first month of the project involved Thrive Internet Marketing Agency performing their due diligence regarding the backend. We didn’t hear from them much during that time, but I knew they were doing their thing. We’ve only contracted them for 10 hours a month, and that time can get burned pretty quickly. They’re reasonably transparent about how they use their time on the backend but could stand to be more forthcoming with their frontend contributions. They provided a mid-month report for October, but it wasn’t as detailed as I would’ve liked. Their work has yet to produce anything for us, but it’s still early enough in the project for that not to be their fault. We’re also currently considering a proposal for them to oversee a digital advertising campaign via Facebook.

What is the team composition?

We work with Josiah (Lead Marketing Consultant, Thrive Internet Marketing Agency), Jen (Onboarding Manager, Thrive Internet Marketing Agency), and Carlos (SEO Team Lead, Thrive Internet Marketing Agency). Matt (SEO Specialist, Thrive Internet Marketing Agency), functions as our primary contact on a day-to-day basis.

How did you come to work with Thrive Internet Marketing Agency?

I allocated the task to my marketing coordinator who searched online and considered multiple firms. I used to own several marketing agencies, so I knew exactly the kind of team I wanted. After the initial consultation with Thrive Internet Marketing Agency, I felt that they’d make great partners. I liked the personalities of the people I spoke with and knew they cared about our project. Therefore, hiring them was an easy decision.

How much have you invested with them?

We spend $1,250 per month for their services.

What is the status of this engagement?

We started working with them in September 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thrive Internet Marketing Agency only recently started this project, so it’s still early to evaluate meaningful metrics. They created a video after the first month that showed there wasn’t any notable statistics to share due to the time it took for them perform a thorough analysis. Admittedly, that surprised me considering how much historical data we have. The subsequent update during the following month indicated that the number of unique hits has dropped on a specific page. That email is roughly three sentences long, so it doesn’t contain statistical analysis. I have faith in their abilities, but what they’re capable of accomplishing inside an hour is yet to be seen.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re extremely detail-oriented and track their time down to the second. Looking at the report they provided at the end of September; we can see exactly how many hours they worked and even what meetings were held. They’ve also been a great team to work with thus far. Every person I've spoken to at Thrive Internet Marketing Agency is delightful, intelligent, and sweet.

What did you find most impressive about them?

They’re incredibly responsive whenever I reach out to them or send an email. Their personalities are fabulous, so communicating with them is a pleasure.

Are there any areas they could improve?

I don't necessarily feel like the communication is in-depth enough. After reading the last mid-month report, I don't I have a clear understanding of the deliverables planned for October. Also, I would’ve preferred the first monthly report to be a live meeting instead of a video. The video didn’t allow me to ask any questions or facilitate an in-depth conversation regarding the project’s goals. Instead, I had to read everything on my own and reach back out to them. That was particularly disappointing because they originally promised live update meetings at the start of the engagement. The plan was to transition the update meetings to video recordings once we established a rhythm.

Do you have any advice for potential customers?

Approach the engagement with definitive expectations to help manage their output. Marketing agencies tend to know what they should be doing, while not necessarily having access to the resources required to deliver what they promise. Keep that in mind while working with an external firm.

BACKGROUND

Introduce your business and what you do there.

I am a senior marketing specialist at a moving and transportation business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed a vendor that would be responsive and take responsibilities for our company. 

SOLUTION

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed a vendor that would be responsive and take responsibilities for our company. 

What is the team composition? 

I mainly work with 3–5 people from Thrive Internet Marketing Agency’s SEO and PPC teams. I only talk to one person from the web development team. We briefly interacted with a social media expert, but don't anymore. 

How did you come to work with Thrive Internet Marketing Agency?

Our director found Thrive Internet Marketing Agency through a recommendation. We were looking for a local team, and their headquarters are in Arlington. The departments we work with are located in Florida, so they serve as both local and remote resources. 

How much have you invested with them?

We spend about $7,500 a month.

What is the status of this engagement?

We've been working together since May 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thrive Internet Marketing Agency reports monthly metrics. They send data and information about overall lead generation and traffic.  I don't have a point of comparison from before March 2018 when we started working together. 

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Everything about project management has been great. Thrive Internet Marketing Agency sends regularly scheduled monthly communication, and we even contact them throughout the month. The team doesn’t typically send me too many updates on a project unless I request them. We mostly use email to work together. They've also provided a dashboard that includes a portal where we can submit requests. 

What did you find most impressive about them?

Thrive Internet Marketing Agency is highly responsive. They offer excellent communication. The team is very diligent about holding meetings.

Are there any areas they could improve?

Along with the numeric reports, I would appreciate expert suggestions about specific things our company can do to improve month over month. The team provides a lot of data, but we don't always understand what those numbers mean or why they've decreased or increased. Proving more explanations would be an area with room for improvement. 

Do you have any advice for potential customers?

I don't think so. Thrive Internet Marketing is definitely a great partner if you're aiming to grow your business. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO at Approved Course, an online driving course provider mainly in the state of Texas. We offer defensive driving courses for ticket dismissal and insurance discounts. We also refer people to other companies for classes that we’re not an approved provider for.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We have many sites in different industries. Our biggest struggle had been getting our main website to rank well. Between the variety of information on our site and the industry itself, we might have been spread too thin instead of focusing on the actual services we provide. 

After having little success with an in-house resource, we decided to try the agency route again. We hadn’t used one in a while due to some negative experiences over the past 10 years.

SOLUTION

What was the scope of their involvement?

Thrive Internet Marketing Agency helped us narrow our focus to ranking for relevant keywords in our market. About 85% of their work involves targeting SEO, but they also improved our existing PPC campaign. 

We haven’t made that many structural changes. They brought down a few pages to flatten the structure a bit, but the overall layout has remained the same. To ensure the content is understandable for search engines and matches our users’ intent, they’ve done a lot of on-page optimization. Consistent updates show search engines that we’re relevant rather than wasting time sending uninterested users to our site.

We have Thrive Internet Marketing Agency on an ongoing monthly retainer. They’re working on building local citations and outreach for link building. Currently, our site has about 200 pages and 150 posts on it. The team is going through them all to look for areas to improve and making those changes on our behalf.

What is the team composition? 

We work with an SEO specialist and PPC specialist. Carlos (SEO Manager, Thrive Internet Marketing Agency) is the team lead and also does SEO.

How did you come to work with Thrive Internet Marketing Agency?

Clutch was one of the many sites that led me to contact Thrive Internet Marketing Agency. I submitted a request online to get some information. Our initial contact was great. After waiting for a proposal for a week past the deadline, I started looking for a different agency. I kept coming back to Thrive Internet Marketing Agency. I responded to a newsletter email from their CEO and he called me within about 20 minutes.

Later that evening, the person from the initial call apologized and took full responsibility. Thrive Internet Marketing Agency sent me a proposal, and I pondered it for a while. I was nervous about my past agency experience and lack of communication, but I’m glad I gave them a shot.

How much have you invested with them?

We’ve spent $25,000 so far.

What is the status of this engagement?

We’ve been working together since May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thrive Internet Marketing Agency has helped us break even. Now we’re continuing to improve. The acquisition cost used to be 400% of our profit. They’ve made the most significant impact on organic traffic and individual keyword rankings. For the past 30 days, organic traffic has been up by 35% compared to the month before.

All our SEO keywords are moving up in the search rankings. We’re currently at number 18 for driving in Texas, which is about 25,000 searches a month. Before we started working with Thrive Internet Marketing Agency, we were barely in the top 100 results. We’ve seen some big improvements there.
 
How did Thrive Internet Marketing Agency perform from a project management standpoint?

Thrive Internet Marketing Agency has been great. They keep everything transparent. I can log in to their system and see how many minutes they spent on each task and the results from those efforts. This tool shows the entire project, lists upcoming tasks and lets me communicate with the team. We also use email, phone, and a video conferencing tool. Once a month, we have a video call to go over the previous month’s work and upcoming plans.

What did you find most impressive about them?

I really like how Thrive Internet Marketing Agency’s entire business is structured. Their teammates work from different locations. On our video calls, I talk to Carlos who is in Orlando while Katie (PPC Specialist, Thrive Internet Marketing Agency) is in Austin. It’s apparent how much they care about bringing in the best level of talent. They have resources nationwide and bring everyone together using technology.

Are there any areas they could improve?

The only slightly negative I experienced was the initial communication breakdown. Since then, it was much better and has proven to be worthwhile for me to continue with them.

Do you have any advice for potential customers?

Always ask questions. Thrive Internet Marketing Agency has always been great about explaining everything that they’re working on. They go above and beyond to make sure clients know and what that means for you and your company. 

Over time, I explained to Carlos that I much appreciated all the explanations but am not a typical client. I’ve been doing online marketing development for the past 10 years and have a firm foundation of the basics. 

BACKGROUND

Introduce your business and what you do there.

I’m the marketing coordinator for an ophthalmology practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed an outside firm to help us redevelop our website and enhance our social media presence.

SOLUTION

What was the scope of their involvement?

Thrive Internet Marketing Agency oversees our various social media accounts. They post daily content on our Facebook, Instagram, and Twitter profiles. Our company changed its name, so they provided an entirely new WordPress website to match the updated branding. They also lead our digital marketing campaigns via AdWords and Google Analytics. This effort includes content creation services in the form of scheduled blog posts.

What is the team composition?

We primarily communicate with an assigned account manager, but I work with multiple people on their team as needed. They’ve allocated 5–6 resources to our project in total.

How did you come to work with Thrive Internet Marketing Agency?

We interviewed several different companies, but Thrive Internet Marketing Agency’s transparency caught our attention. They sincerely wanted to learn about our business to see how they could help but also weren’t pushy. We appreciated that they approached our project from a team-oriented perspective.

How much have you invested with them?

We’ve spent roughly $75,000 thus far.

What is the status of this engagement?

We start working together in January 2018. The website launched in May 2018, but our relationship with them is ongoing. They continue to run our digital marketing campaigns.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thrive Internet Marketing Agency has produced positive results across the board, but our social media engagement has seen the most growth. Our posts used to receive likes in the single digits, but now each post usually reaches 40–50 likes or comments. Their digital marketing efforts reliably increase our conversion rate and the website functions excellently.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re a great team to work because they deliver everything on time. In addition to bi-weekly calls with the whole team, we constantly communicate via email. I reach out if I have a problem or a concern and they make it a priority to respond to me. They’re also capable of communicating amongst themselves to keep everyone on the same page.

What did you find most impressive about them?

They truly want to help our business grow and are always looking for new strategies. We never feel like they’re just trying to sell us another campaign. Instead, they’re continually reworking existing approaches to produce better results.

Are there any areas they could improve?

We would’ve liked to see more growth and engagement on our website, but we’re currently talking with them about how to achieve the numbers we want.

BACKGROUND

Introduce your business and what you do there.

I am in charge of Consumer Relations for Image3D. We manufacture and market 3D reels and viewers that consumers can customize through our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing?

We needed to increase our online marketing and social media presence.

SOLUTION

What was the scope of their involvement?

They manage our AdWords, SEO, and keywords, as well as social media marketing. One member of the team creates and manages all of our social media posts. They also handle our paid marketing material over Google and social media campaigns.

What is the team composition?

We work with a team of three people. We have an overall product manager that also handles SEO and writes our blog posts, another person manages our social media, and the other team member takes care of AdWords.

How did you come to work with Thrive Internet Marketing?

We found them through online research, and after speaking with them, thought that they would be the best fit for our company.

How much have you invested with them?

We spend about $2,500 a month, which comes to an approximate total of $15,000, in addition to our ad spend, which is separate.

What is the status of this engagement?

We began talking to them in January 2018, the project officially started in February 2018, and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our presence in AdWords has remained pretty consistent with where it was before the project, but we’ve definitely seen benefits from their help with our social media presence. There’s been a huge increase in likes and engagement with our blog posts.

How did Thrive Internet Marketing perform from a project management standpoint?

Our product manager provides us with in-depth monthly reports, which we discuss during monthly conference calls with the entire team. We go over the reports, the previous month’s performance, and our future goals.

What did you find most impressive about them?

They are incredibly reliable and responsive. They’re on top of the work, always on time, and make us feel like we’re their only customers. That is completely different from all of our previous experiences.

Are there any areas they could improve?

We were initially worried because all of the work was going to be remote, but the project has been great and we’re very happy with them. I don’t have anything negative to say.

Do you have any advice for potential customers?

They’ve made the project really easy. When you work with them, you won’t have to worry or take on unnecessary responsibility.

BACKGROUND

Introduce your business and what you do there.

I’m an office manager and dispatcher at a plumbing and water heater repair company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

Business was insufferably slow, so we opted to bring in new customers by improving our online visibility.

SOLUTION

What was the scope of their involvement?

The primary objective is to improve our rankings within search engine results so that our website is visible at the top of the first page. Thrive Internet Marketing Agency linked our site with relevant keywords, which makes it easy for new customers to find us when searching for local technicians. Their team continues to analyze the keywords and send weekly reports that measure their impact.

What is the team composition?

I mainly interact with the assigned SEO specialist.

How much have you invested with them?

We’ve spent $3,600 for their SEO services over the past three months.

What is the status of this engagement?

We’ve been working with Thrive Internet Marketing Agency since May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While it’s too early to measure the full impact of their work, their keywords have already moved our site into the top 10 results on the first page of every major search engine.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

We correspond via email at least once a week, usually to review their analytics reports.

What did you find most impressive about them?

It’s clear that our success is their top priority. They’re attentive to all of our needs, and none of our questions are left unanswered.

Do you have any advice for potential customers?

Try to learn about the benefits of SEO before blindly jumping into a project. I came onboard with little understanding of the digital marketing strategy, which occasionally made communication difficult. Fortunately, Thrive Internet Marketing Agency is always eager to explain their methodology.

BACKGROUND

Introduce your business and what you do there.

I'm the director of marketing and technology at an accounting and financial services firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing?

After starting my position in January 2017, I was basically doing all of the company's marketing myself. I wanted to show the partners at the firm that content marketing could benefit our type of business and outsourcing SEO and PPC would help generate more leads.

SOLUTION

What was the scope of their involvement?

Thrive performed a website audit to see where we could make improvements to the content and SEO on our site, along with some keyword research to figure out what we should focus on and how we were currently performing. Through ongoing analytics reporting, they've offered clear action steps on specific areas for us to improve. They also oversee our PPC campaigns and adjust copy as needed.

What is the team composition?

I mostly work with Amber (SEO Specialist, Thrive Internet Marketing). At first, I was on-boarded by another person who's no longer at their company.

How did you come to work with Thrive Internet Marketing?

I searched online for the top SEO firms and looked through recommended vendors on Clutch's website. Thrive stood out for its good reviews and their rates were competitive next to some of the bigger firms on the market. I also liked their consultative approach, since we were looking for advice on how to structure our landing pages and other types of feedback.

How much have you invested with them?

We've invested about $20,000 thus far.

What is the status of this engagement?

We started working together in February 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thrive provided a lot of invaluable feedback to help us transform our online marketing strategy. Their suggestions on changing our landing page led to an increase in conversion rates. We've also seen somewhat of an improvement in keywords performance over last few months of working with them and they continue to help us refine our strategy to keep making improvements. 

How did Thrive Internet Marketing perform from a project management standpoint?

They're great at communicating and staying on top of tasks, so I don't have to follow up with their team on the status of anything. They've also been receptive to my feedback after expressing a need for improved analytics-driven decision making on our PPC campaigns.

We mostly communicated through video calls and email in the beginning, but they've now transitioned to using our project management tool, Twist, and our meetings are becoming less frequent.

What did you find most impressive about them?

Their overall SEO services and ability to convert keyword research and analysis into actionable plans has been very good from the start. I also enjoy working with Amber, who's been instrumental in moving projects along swiftly and learning about our business.

Are there any areas they could improve?

I think they can make decisions regarding PPC campaigns more strategically by focusing more on data and analytics-driven decisions.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Woven Art. We sell woven specialty items and gifts, such as tapestries, wall hangings, and blankets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing?

I was looking for a company to help me drive more traffic to my website via social media channels.

SOLUTION

What was the scope of their involvement?

First, we had an information session where they learned about my company. Then, they developed a marketing plan and educated me about it. They also helped me set up my Facebook, Instagram, and Pinterest accounts. That is very important to me because that gives me an opportunity to run ads on those accounts in the future. They've provided valuable recommendations in terms of social media, but we've been creating all the content ourselves (we're doing this project on a budget).

What is the team composition?

I work with Alissa McKenzie (Social Media Specialist, Thrive Internet Marketing).

How did you come to work with them?

I found them through an online search. I was impressed with them during our initial phone call, so I signed a contract.

How much have you invested with them?

I've spent about $1,400

What is the status of this engagement?

I started working with them in May 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm very satisfied with what they've done for me. It has only been a couple of months, so we don’t have any metrics yet to demonstrate the results.

How did they perform from a project management standpoint?

They've been very attentive and timely in their responses. There were some delays on my end, but they've stayed on top of everything. We mostly use email and phone to communicate.

What did you find most impressive about them?

They always try to make sure what they're doing is working for me. As their client, I feel I'm getting my money's worth. They genuinely care about the project.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Know your goals and be ready to give them the information they need. They charge by the hour, so you can save money if you prepare beforehand.