Thrive Internet Marketing Agency

BACKGROUND

Please describe your company and position.

 I am the Marketing Coordinator of a dental company 

Describe what your company does in a single sentence.
The company is a subdivision of our full-service dental lab that supplies dentists nationwide with the rotary instruments they need in their dental practice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Clean up the theme of our website to bring it up to the correct standards.
• Improving the overall functionality of our website.
• Integrating our Salesforce CRM to our WooCommerce to help with pricing tier automation, discounts, etc.

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Thrive Internet Marketing Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project is still ongoing, but so far Thrive has been granted access/helping us grant them access to the platforms they will need to help with upgrading the functionality of our website. The goal is to make our website more functional, as our theme is not up to date. Thrive will also be working with us on getting our tracking API with UPS integrated and updated. Finally, Thrive will also be working on getting our Salesforce CRM intergrated with WooCommerce to create pricing tiers for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thrive has offered us some extremely helpful guidance on getting them the access they need to be able to host our website. We are confident that Thrive will be able to deliver on the other goals of this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive is extremely responsive & proactive. Our project manager, Aaron, makes sure to keep us in the loop on any updates or issues they have. Everyone also makes sure to explain in depth what they are working on and take the time to answer our questions.

What was your primary form of communication with Thrive Internet Marketing Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Everyone at Thrive puts their best foot forward in their work. Everyone that has been a part of our project has shown us patience throughout the process so far. 

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

We are not far into our project yet, but it seems that even with the slight issues we had granting Thrive access to host our website, they were extremely patient and compliant with us. No notes for improvement!

BACKGROUND

Please describe your company and position.

 I am the CEO of a retail company 

Describe what your company does in a single sentence.

Ecommerce clothing brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Increase sales
• Provide creatives
• SEO

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

Close to my geographic location

How many teammates from Thrive Internet Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Thrive to handle our social media ads, PPC, SEO, and creatives, spending $8,000 of our hard-earned money. What did they deliver? Absolutely nothing. They failed to create any new ads, botched our Google Ads campaign, and completely ignored the scope of work we agreed upon.

Not only did they ruin a perfectly functional Google Ads setup, but they also set our daily spend to an outrageous level we NEVER approved. As a result, our cost per conversion skyrocketed from $35 per day to an unbelievable $950 per day! This disaster unfolded during the busiest, most critical time of the year—Black Friday and Cyber Monday—and they still had the audacity to ignore our urgent requests to fix their mess. TEN DAYS went by before tour account manager Diondra responded, and even then, they refused to revert their catastrophic changes.

No new social ads were created, and let’s not even talk about the “creatives” we paid for—because none of them were delivered. Not even a single concept! It’s absurd to find out that Thrive apparently has ONE person trying to handle all this work. Seriously? One person for all social media responsibilities? How is that remotely professional or acceptable?

The moment they got paid, it feels like they all went on vacation with our money, leaving us with a broken ad strategy and lost opportunities on black Friday and cyber monday. Thrive’s negligence, incompetence, and lack of accountability are beyond infuriating. This was a complete betrayal of trust, a complete waste of money and a scam

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An absolute nightmare. Thrive completely ruined our existing Google Ads campaigns, failed to submit the creatives we paid for, and didn’t even bother to create any social media ads. The moment they got paid, they vanished without a trace.

The only thing we received was an Excel sheet from the SEO guy in November—and honestly, he’s the only one who actually delivered anything. The rest of the team disappeared, leaving us with nothing but wasted time, money, and frustration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They took our money and delivered absolutely nothing except an excel sheet from SEO. 

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I strongly advise others to stay far away from this company. If you choose to take the risk and fall for their scam, do not, under any circumstances, give them your account number or routing information. Only make payments using a debit card. They are obsessed with getting access to your account and will continue billing you for work they didn’t do. Please don’t make the same mistake we did.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

Everything about this company is a disaster. The guy I spoke to, whose name is Kevin, seemed nice at first, but once you’re in and you’ve paid, the company turns into a complete circus.

BACKGROUND

Please describe your company and position.

I am the Founder of Tandem Psychology

Describe what your company does in a single sentence.

Mental health services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Increase organic visitors and conversions
• Develop PPC campaigns that convert
• Build website

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

High ratings

How many teammates from Thrive Internet Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive was asked to build our mental health practice and entirely new website that effectively communicated our brand and converted visitors into clients. Additionally, Thrive was asked to build SEO such that our targeted clients visit the site and convert to clients. Thrive was also tasked with building PPC campaigns that targeted specific client populations and converted them to clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SEO increased from non-existent to almost enough organic visitors to the site to sustain the practice without PPC advertising. We have been able to grow our billed hours by 15% within the first 8 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jason has been amazing as a project manager! He is timely and clear in his communication and has delivered on all projects according to the timeline. Jason shows genuine care in knowing our brand and business, which has been very helpful to guide our efforts.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jason, as our account manager, is the difference! It's rare to find someone that really cares about your business and he, and his team, do!

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

Nope!

BACKGROUND

Please describe your company and position.

I am the Director of Sales and Marketing of Unique Safaris

Describe what your company does in a single sentence.

Unique Safaris in Tanzania is a registered tour operator in Tanzania since 1990. We design private custom itineraries and operate safaris only in the country of Tanzania

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Increase the number of qualified inquiries through social medica
• Optimize SEO
• Redesign website

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

• High ratings
• Company values aligned

How many teammates from Thrive Internet Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted with Thrive originally as a "full package" marketing project but after about 1 year Covid forced us to reduce our scope of work mostly to Facebook Ad campaigns. We did however invest in upgrading our website because it just was outdated for appeal to the type of clients we were trying to attract. We are very pleased with the redesign of the website and we have a noticeable increase in the number of leads generated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After our website re-design, we reduced the number/% of bounce-out from our site. We increased the number of inquiries on a monthly basis. We had an excellent working relationship with our project Manager, Marizanne and our Facebook manager, Bella.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive did everything we asked of them. Responses were timely, goals were met and our project manager, Marizanne, always went above and beyond to resolve any issues or suggest creative new approaches.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Customer service was outstanding! I always had the feeling that our business mattered.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

Honestly I don't have any serious suggestions. Over the years we did have a turn-over on some staff which is always a set back but we always were working with someone very experienced.

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Manager of VESSEL TOOLS U.S.A., INC.

Describe what your company does in a single sentence.

Servicing Sales, Marketing, and distribution of VESSEL® and SP AIR® products for North American Market

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• To gain awareness of the brand and its products
• To create posts and manage them optimally on Facebook
• To take care of the daily communication on our Facebook account

SOLUTION

How did you find Thrive Internet Marketing Agency?

Referral

Why did you select Thrive Internet Marketing Agency over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

3 contents per week are created by Thrive Corp based on the product information that we share with them. The contents schedule is created by us. The schedule is shared 1 to 2 months in advance. We receive the contents approval request thru the Sprout Social a few times monthly, and we approve or comment if there are anything that need to be amended.

The deliverables we received are the approved contents themselves. We also ask Thrive Corp to boost the post by Facebook Ads up to $500 monthly in order to optimize the digital marketing on Facebook. And also the daily message correspondences coming in our Facebook accounts is also taken care by Thrive Corp.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Facebook followers and likes
• Engagement Rate
• Sales espcially on Amazon.com

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not so many complaints. At the beginning it takes time since everything is new to a member who create contents. After a while, things start to be repetitive and smooth.

What was your primary form of communication with Thrive Internet Marketing Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Knowhow of gaining a follower or impression on Facebook. We gain 35K follower after 2 years from zero.

BACKGROUND

Please describe your company and position.

I am the Sr Account Director of (a/an) Advertising & marketing

Describe what your company does in a single sentence.

We're a creative production agency that help our clients tell stories that inspire a genuine connection with their customers through visual means.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Viable Lead Generation
• Higher Google Ranking
• Brand Awareness

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

• High ratings
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Our main objective with this partnership is to increase brand awareness for us in order to help increase consideration for our services. We want to let a broader group of people know who we are and what we have to offer. Thrive is responsible for all of the backend SEO work to move us higher in the Google rankings, as well as constantly providing optimization suggestions for increased success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Viable Lead Gen
• Overall Form Submissions
• Organic Traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive's project management is top notch. For our specific project, the KPIs are not as cut and dry as other SEO campaigns. Given the niche service we offer and what we are trying to gain from SEO efforts, we have been keeping an open mind of what success looks like. In terms of increased traffic and form submissions, the partnership has been a success.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Attention to detail and communication. I feel like Thrive Internet Marketing Agency does a great job of keeping us informed throughout every step of the process.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

This is difficult because as I said, our primary objective is "viable" lead generation. Thrive's efforts have shown value in secondary KPIs but we haven't quite gotten the number of leads we are looking for which seems to be associated with our specific service offering.

BACKGROUND

Introduce your business and what you do there.

I’m the operations lead at a custom software development company. We develop mobile apps and websites for other businesses and entrepreneurs. I manage our marketing and client accounts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

When the COVID-19 pandemic hit, there was a lull in the number of investors in software development. When things started to pick back up again, we wanted to make sure we were reaching the right customers. Our leads were all over the gamut, and we needed help optimizing our website, SEO, and content to ensure we were reaching an audience that was a good fit for our company.

SOLUTION

What was the scope of their involvement?

We first discussed the problems we faced with a Thrive Internet Marketing Agency sales representative. We filled out an intake form describing our existing client base and our desired future client base. They researched and came back to us to discuss targeted keywords for different projects and development languages. 

Then, they connected us with an account manager. We gave them access to our website and analytics. From there, they began cleaning our indexing, publishing content, and optimizing SEO. They’ve helped us optimize our landing pages and are now working on the navigation menu. They continue to chip away at optimizing the content on our different pages.

Thrive Internet Marketing Agency has also provided Google Ads support. We’ve gone through another intake process to show them our existing ads. They’ve A/B tested our ads and continue to optimize them. They’ve written ad copy themselves.

What is the team composition?

Our main contact is Marizanne (Senior Account Manager), and we also work with SEO and PPC specialists. We’ve also worked with a sales representative and an onboarding specialist to ensure that their team had access to the accounts they needed and that we were taken care of.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in the winter of 2021, and our engagement is ongoing.

How did you come to work with Thrive Internet Marketing Agency?

We found them on Clutch after researching SEO agencies. We’d been working with a prior company that got bought out and transitioned us to a new account manager; we didn’t feel like we were getting the same level of service, so we stepped away from that agency. 

When I came across Thrive Internet Marketing Agency, it seemed like they would be a good fit for us. I was able to share with them that we felt we were missing touchpoints in our last relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

What’s most important to us is that the quality of our leads has been so much better since we started working with Thrive Internet Marketing Agency. We used to sift through a ton of spam of contacts who weren’t ready to hire a custom software development shop; now, we’re getting leads that are much more likely to convert.

Our organic site traffic has increased significantly; we’re also getting more clicks and impressions. Our keyword rankings are also improving. There was a big jump in rankings at the start of the project, and now we move up 4–5 positions each month. The cost per conversion (CPC) is about half of what we paid for prior ads we’ve run. Within the first month of receiving Thrive Internet Marketing Agency’s PPC support, our ads have an 8% click-through rate, which is really good.

How did the company perform from a project management standpoint?

Our account manager has been incredible. Marizanne is really communicative and available. She’s good at communicating timeframes. For example, if we’re expecting certain flags to come out, she’ll let us know if they’re going to take longer or if they’re ready sooner. She’s also been transparent and helpful in explaining some of the reasoning behind their SEO and PPC strategies. 

We mostly communicate through email and have bimonthly check-ins via Zoom. There’s also a dashboard where we can see most of the analytics. The budget has been great; that’s been a non-issue.

What did you find most impressive about them?

They really care about the quality of the work that they’re putting out; they want it to have a long-term impact on SEO and the client’s business. Some agencies will just put up blogs with a bunch of keywords, but Thrive Internet Marketing Agency has focused on the structure and indexing of the pages. This has created a lasting impact on our site that I know will remain, even if we part ways at some point in the future. They’ve done a really great job.

Are there any areas they could improve?

No, honestly.

Do you have any advice for future clients of theirs?

Don’t be afraid to ask questions. Also, take the time to evaluate your business and desired customer base; this will help Thrive Internet Marketing Agency get you in front of the right audience.

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) Healthcare

Describe what your company does in a single sentence.

We sell surgical instruments and equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• To improve our keywork ranking on the internet so more customers could find us

SOLUTION

How did you find Thrive Internet Marketing Agency?

Referral

Why did you select Thrive Internet Marketing Agency over others?

• Referred to me
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive was hired to increase our prescence on the internet in searches. They have done this through SEO work, getting our keywords to rank higher. They also did an audit of our website and identified changes that needed to be made to improve user experience and also to help us get ranked higher in google searches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I have looked at how our keywords ranked before and after we started
• How much did our online sales improve
• How much more traffic did we get to the website before and after working with Thrive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are always very responsive and do what they say they are going to do. If I have a question, they get back to me.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They keep me working with a small team so they get to know my company and what I am trying to accomplish rather than always working with somebody else.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

No I don't think so.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Grow Strong Industries

Describe what your company does in a single sentence.

Founded in 2002 by a group of California medical growers frustrated with low quality equipment designed by manufacturers that were out of touch with a grower’s needs. Grow Strong Industries formed a team of botanists, engineers and medical growers to make the best grow equipment in the world. Our products quickly became the benchmark of quality and innovation, amassing an industry-best 24X Gear of the Year Awards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Fix Amazon product listings and other account issues
• Improve Amazon Ads

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

Good value for cost

What was the size of Thrive Internet Marketing Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive has helped us get our Amazon account back in working order by managing our account directly. They have successfully fixed listings that we were unable to fix. They have been able to identify key issues, improve SEO, and help us resolve major listing setbacks with their experience and work. They have also made a huge improvement to our ads. The improvements to our ads has allowed us to grow faster while keeping our ROAS within our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• ASINS Blocked
• ROAS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive Internet Marketing Agency has delivered on time and handled our project management well. There were times in the beginning where we lost time due to inconsistent project tracking and communication, but that has been resolved with a new project manager and working closely with our primary contact.

What was your primary form of communication with Thrive Internet Marketing Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Experience with Amazon

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

Use better system for project tracking (like Asana)

BACKGROUND

Please describe your company and position.

I am the CEO of Omega Safety Training, Inc.

Describe what your company does in a single sentence.

Occupational Safety Training and Safety Consulting Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Develop Intuitive Website
• Manage SEO
• Provide Continuing Support

SOLUTION

How did you find Thrive Internet Marketing Agency?

Referral

Why did you select Thrive Internet Marketing Agency over others?

Referred to me

What was the size of Thrive Internet Marketing Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive first developed our existing website in a manner that would facilitate a great user experience from the minute they found us. The listened to what our needs were and worked with us to fine tune the website to work the way it needed to. Thrive further ensured our clients would find us by managing our SEO properly with gains month over month, year over year. This is an ongoing service; they're doing a great job. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design Template and Proofing Concept
• Identifying Relevant Keywords & SEO Strategy
• Increase in sales month over month year over year

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we initially enlisted services from Thrive communication and response with very quick. As Thrive has grown the response time has slowed a little but they still complete the task and within agreed times. Nothing of major concern and when the response is received it is detailed.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Flexibility to work out issues we are having and ability to trouble shoot issues.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

not at this time.