Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I’m not easily pleased, but I have been very pleased with what they’ve done and how their people approached it. If you follow their process, you will end up with the deliverables that they committed to delivering. I find them to be very straight-forward. Every individual that I’ve worked with seems to care about what we were getting and how we were getting it and that we were satisfied with it. They were extremely prompt responding to issues. We almost became friends with these people.
I’ve had individuals we do business with comment on the professionalism of the site. I thought that was a positive. We’re handling most of the social media marketing ourselves and right now most people come to our site via our Facebook page. Thrive could provide that service as well if you want to pay them, but we didn’t opt for that.
How did Thrive perform from a project management standpoint?
I am really impressed with the process that they’ve established and the automation of that process, which allows you to stay on track to ensure that you meet your deadlines and your goals. I can’t say enough about all of the people that dealt with this project: they appeared to have a sincere interest in getting us what we wanted. That, to me, means a lot. Usually you’re fighting to get what you want, and in this case, I felt like we were on the same team.
What did you find most impressive about Thrive?
We’re responsible for maintaining the website now that it’s live, so I had to learn some Wordpress. They have a training course as part of their product and that helped a great deal, but it’s still sometimes hard to remember all the information. I’ve gone back to them for some guidance in technical areas, and they’re still extremely responsive in helping me out. I really have nothing bad to say about them at all. Our company has a wholesale automobile business, and I would definitely use Thrive if we ever decided to make a site for that.
They’re not the least expensive company in town, but you’ll get exactly what they promise you if you follow the process that they’ve got. We knew that there were situations where we might ask for something above what was in the initial scope, and when we broached those situations, I found their people to be very helpful in getting around that and not having to increase the cost. They were very cognizant of our needs.
Are there any areas Thrive could improve?
I fall short on trying to critique what they could do better; obviously, I’m pretty pleased.
Thrive Internet Marketing’s small, dedicated team has drastically increased social media engagement, as shown through in-depth monthly reports. They are responsive, reliable, and provide high-quality work.