Thrive Internet Marketing Agency

What evidence can you share that demonstrates the impact of the engagement? 

As we previously worked with Thrive, we knew their team created high-quality products. They did exactly what we asked of them. The pages looked great and exceeded our expectations.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Thrive regularly contacted us by phone and email. They outlined the project, and communication was seamless. They made sure that everyone on their team was in the loop. Their team accomplished their goals exactly on time.

What did you find most impressive about them?

My initial meeting with their team was held via Skype. We had a face to face conversation, which is always easier when trying to explain one's goals. It was nice to go back and forth with them.

I had questions about the project because I had no previous experience with design projects. Their team did a great job answering my questions.

Are there any areas they could improve?

They created the initial designs and then allowed a day or two for revisions. I realized that wasn’t enough time for my whole team to review them and provide comments. While we felt rushed, their team was flexible and worked with me on deadlines.

Do you have any advice for potential customers?

Ask questions because they’re available to answer them.

What evidence can you share that demonstrates the impact of the engagement? 

I just printed a report from early on in our engagement, and our most recent report. Looking at the difference, impression has increased from 179,000 to 499,000. So we’ve seen a big boost in reach. The links clicks went from 936 to over 6,000.

When we started working with Thrive Internet Marketing Agency, we were making about $5,000 in website sales, and now we’re making between $20,000–$30,000. Clearly, we’ve seen a big increase in sales, which I attribute to the consistent attention we receive from them and their ability to grow our followers on social media.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re always on time. If our project manager ever has a conflict, is sick, or is on vacation, he always lets us know and we can reschedule. We have a personal rapport. When our team was in his area, we were able to meet up for lunch or dinner. It’s been a great working relationship.

What did you find most impressive about them?

Our project manager is also very professional. He gets everything done when he says he will and reports on it. Sometimes he offers new ideas for us to try and think about. He wants to do his job well and is dedicated to helping us.

Are there any areas they could improve?

We’re always looking for ways to grow with them. We recently launched a YouTube service and that’s actually a different service. So he said he could bring more people in, but it’s outside the terms of our contract so it would cost more. That has just been a matter of us not having the budget to bring on more services.

This also isn’t his fault, but he isn’t as familiar with our product as an in-house team member would have. So we have to provide the information that he needs to support the post.

Do you have any advice for potential customers?

You get what you put into the project. So you’ll get a better result  if you remain engaged with them.

What evidence can you share that demonstrates the impact of the engagement? 

My website climbed local search results tremendously. Before COVID-19, I received a significant amount of traffic and calls.

The growth happened quickly. I already had a web presence, but Thrive took that presence and focused it locally. Their efforts were effective.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Their team’s attentive and nice, which is a big deal. It’s pleasant talking with them. They’re able to take technical topics and translate them into layman’s terms. When ideas become too technical, they explain them in a way that I understand.

Thrive’s also patient. I’m usually the bottleneck. While I may feel guilty, their team ensures that I take my time. They want to get the website right.

What did you find most impressive about them?

Thrive’s good at what they do. They have a lot of expertise, which makes them effective. I’m busy because I’m a small business owner. It’s nice to have an agency to take care of the projects that I don’t have the time to manage. While my previous experiences with vendors helped, Thrive’s a full-service agency that has built my rankings.

Are there any areas they could improve?

No, I’ve been pleased with everything so far.

Do you have any advice for potential customers?

This is general advice: be clear about what you want and what you need. Through trial and error with other vendors, I learned what I did and didn’t want. When I interviewed other companies, I could understand from their presentations whether or not it would be a good fit. Understand your needs and goals to mitigate miscommunication.

What evidence can you share that demonstrates the impact of the engagement? 

 We almost tripled our inbound leads from our Google Ads. The amount of work they’ve done to optimize the new focus on keywords has been very helpful. They continue to keep an eye on how the ads are performing, and I expect a better outcome.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They perform extremely well. They have never missed a meeting. Their approach was much more hands-on than our previous partners. They're also very, very organized, which we love. They constantly stay in contact with us whether that's our ongoing monthly meeting to review or mid-month updates of how our Google Ads are performing. Whenever we want to try something, they’ve been very adaptable while providing a lot of expertise.

What did you find most impressive about them?

They’re nice and approachable. They’re very easy to work with and it has been a great experience. I really appreciate our partnership.

Are there any areas they could improve?

Originally, we were working with another account manager who wasn’t quite what we were looking for, but Thrive Internet Marketing Agency handled it really well and brought Nick on board. I work really closely with Lauren, and she’s very organized and smart. They made us feel really comfortable for a difficult situation. We had a meeting to make sure the transition went well.

Do you have any advice for potential customers?

Understand what you’re looking for from your partnership with them. If we had been more open and clearer about our goals, the beginning of our engagement would have been better.