Thrive Internet Marketing Agency

BACKGROUND

Introduce your business and what you do there.

I oversee marketing and finance for a hospitality management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed an expert to improve our SEO initiatives. When we brought on Thrive, we weren’t positioned well online.

SOLUTION

What was the scope of their involvement?

Thrive began by tackling our on-site SEO challenges. They addressed any technical issues and rewrote copy, optimizing for keywords. Their team identified new keywords to target and created a blog, which they continue to oversee. Thrive tracks the campaigns as we go.

What is the team composition?

Our main point of contact’s Caroline (SEO Manager), who’s fantastic.

How did you come to work with Thrive Internet Marketing Agency?

We found them on Clutch. They specialized in SEO and had many reviews with high ratings.

How much have you invested with them?

We spend about $1,200 a month on their services.

What is the status of this engagement?

We started the partnership around November 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I track the campaigns' results using SEMrush. Since the start of the partnership, we’ve dramatically improved our rankings.  After 7–8 months, we began to rank first in our market for target keywords. Out of all of our competitors, we rank in the top three results for most of our keywords. Our sales have definitely improved too.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re fantastic. We meet twice a month on Zoom to discuss projects and address any questions. We review the latest results and create plans for the next two weeks.

What did you find most impressive about them?

The effectiveness of their SEO campaigns certainly stands out. Their customer service is also notable. Their communication with our project manager’s excellent.

Are there any areas they could improve?

They could better follow up on new projects. We discussed additional e-commerce projects and after one meeting, their team didn’t follow up. Their competitors, however, wanted to tailor a solution to us.

Do you have any advice for potential customers?

Try to have a baseline understanding of your project. Learn about SEO and what you want. You need to understand the practices to communicate with them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a plant-based cooking school in Los Angeles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

A majority of people search and find cooking classes through Google and Yelp. In the past, I hired a couple of SEO freelancers who built my rankings but not in my area.

My business involved people attending in-person cooking classes. I wanted to work with a larger team that could provide local SEO services and eventually help to rebuild my website.

SOLUTION

What was the scope of their involvement?

Thrive focuses on building my website rankings in local searches. Their team’s rebuilding my website too.

My website started as a blog, featuring about 300 articles and recipes. Now, Thrive helps with my content marketing efforts. Their team creates a monthly list of content topics based on what’s trending. As my business is strong in my voice, I then create the content. 

What is the team composition?

I work with a couple of people from Thrive’s team.

How did you come to work with Thrive Internet Marketing Agency?

I found them on Clutch. I reviewed profiles and narrowed my list to 5–6 companies based on their work experiences with small businesses. I talked to each of the companies but Thrive gave the best price and appeared to be the best fit.

They specialized in SEO and clearly knew more than I did on the topic. With the other companies, it was clear that SEO wasn’t one of their main service lines.  Thrive was also honest about what would benefit my business, unlike other agencies that tried to sell me on additional services.

How much have you invested with them?

I have them on a retainer for $1,000 a month.

What is the status of this engagement?

I hired them around January 2019, and the engagement’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My website climbed local search results tremendously. Before COVID-19, I received a significant amount of traffic and calls.

The growth happened quickly. I already had a web presence, but Thrive took that presence and focused it locally. Their efforts were effective.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Their team’s attentive and nice, which is a big deal. It’s pleasant talking with them. They’re able to take technical topics and translate them into layman’s terms. When ideas become too technical, they explain them in a way that I understand.

Thrive’s also patient. I’m usually the bottleneck. While I may feel guilty, their team ensures that I take my time. They want to get the website right.

What did you find most impressive about them?

Thrive’s good at what they do. They have a lot of expertise, which makes them effective. I’m busy because I’m a small business owner. It’s nice to have an agency to take care of the projects that I don’t have the time to manage. While my previous experiences with vendors helped, Thrive’s a full-service agency that has built my rankings.

Are there any areas they could improve?

No, I’ve been pleased with everything so far.

Do you have any advice for potential customers?

This is general advice: be clear about what you want and what you need. Through trial and error with other vendors, I learned what I did and didn’t want. When I interviewed other companies, I could understand from their presentations whether or not it would be a good fit. Understand your needs and goals to mitigate miscommunication.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for a fitness company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We have an online fitness club, which we hired Thrive to help market.

SOLUTION

What was the scope of their involvement?

Thrive manages social media advertising for the challenges that we run every month. We write the content that their team promotes.

Their team initially ran a 10-day ad challenge. We started with a low-cost basis to make sure that we all gelled.

What is the team composition?

Our main point of contact’s Alyssa (Social Media Manager) who fits well with our team.

How did you come to work with Thrive Internet Marketing Agency?

I found them on Clutch. In all of their reviews, I read that they delivered and attended to details. We also wanted an agency that had experience working with small businesses. We needed a partner that was willing to start at an affordable rate.

How much have you invested with them?

We contracted them at $1,000 a month, and then we pay for Facebook Ads on top of that.

What is the status of this engagement?

We started our partnership in the beginning of April 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we run a campaign, we review our club memberships. We also assess the Facebook pixel, which Thrive attached to the back of the ads to measure the ROI. Those metrics have increased every month. They fine-tuned their efforts, so we’re getting a better return every single month.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

We have a weekly conference call over Zoom with our project manager who we like. We review the numbers and talk about future campaigns.

When it comes to spending our dollar, Thrive’s conservative. They don’t spend on advertising without seeing a return. When their team sees an ad performing well, they let us know. Then, we decide if we want to increase our ad spend.

What did you find most impressive about them?

Thrive listens to your needs. Even though we’re a small business, they feel like an extension of us. Their team understands our goals and our company philosophy, which enables them to reach our target demographic. During the first week, they honed their efforts to engage our target audience.

Are there any areas they could improve?

No, we’ve been happy so far.

Do you have any advice for potential customers?

Be organized with your ads and have a plan of action. You have to bring them content and a message. Once you have a direction and goal, then the marketer can run with it.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for a hospital media company. We provide continuous channels to hospitals as an alternative to broadcast and television. Our channels include nature and calming music to help with the noise and help patients with stress and anxiety.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We were working with another Google Ad firm, but they weren’t performing well, nor were they contacting us regularly. They had a lot of errors in their work, so we wanted to find a more strategic,  hands-on partner.

SOLUTION

What was the scope of their involvement?

They’re working with us on PPC. Our product is very niche, so I had to explain our product, but they’ll run with anything. They’ve looked into keywords for our new VR product and created a huge list based on the conversations we’ve had. We’ve recently decided to shift our strategy from branded keywords to product-based keywords.

What is the team composition?

I work with Nick (PPC Project Manager) and Lauren (PPC Specialist).

How did you come to work with Thrive Internet Marketing Agency?

I found them on Google and searched best PPC companies , specifically in healthcare. I really liked their mission and how they showed their process on their website.

How much have you invested with them?

We pay them $625 per month (approximately $9,375), plus ad spend.

What is the status of this engagement?

We started working with them in February 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 We almost tripled our inbound leads from our Google Ads. The amount of work they’ve done to optimize the new focus on keywords has been very helpful. They continue to keep an eye on how the ads are performing, and I expect a better outcome.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They perform extremely well. They have never missed a meeting. Their approach was much more hands-on than our previous partners. They're also very, very organized, which we love. They constantly stay in contact with us whether that's our ongoing monthly meeting to review or mid-month updates of how our Google Ads are performing. Whenever we want to try something, they’ve been very adaptable while providing a lot of expertise.

What did you find most impressive about them?

They’re nice and approachable. They’re very easy to work with and it has been a great experience. I really appreciate our partnership.

Are there any areas they could improve?

Originally, we were working with another account manager who wasn’t quite what we were looking for, but Thrive Internet Marketing Agency handled it really well and brought Nick on board. I work really closely with Lauren, and she’s very organized and smart. They made us feel really comfortable for a difficult situation. We had a meeting to make sure the transition went well.

Do you have any advice for potential customers?

Understand what you’re looking for from your partnership with them. If we had been more open and clearer about our goals, the beginning of our engagement would have been better.

BACKGROUND

Please describe your company and your position there.

Residential Under Slab Plumbing Leak Detection & Repair for Existing Residential Homes, Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive Internet Marketing Agency?

Website design, SEO Marketing, Social Media Marketing, Pay Per Click, Forum Design

What were your goals for this project?

Increase brand presence, sales and overall market share of company in dallas Texas area.

SOLUTION

How did you select this vendor?

Online Research for best companies, looked at BBB, Reviews, Their Website Content, etc. We always look to see if the company is trying to teach us something or sell us something, we look for a company who wants to teach us not sell us.

Describe the scope of their work in detail.

Multiple online web conference meetings, planning for web design, after design it is bi-monthly progress reports for all things marketing (seo, social, pay per click, etc).

What was the team composition?

Different Teams for Different projects with someone in a team being the dedicated contact for us and they have supervisors/bosses overseeing the, owner is available if problems arise, but not involved in our day to day interactions with this company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great outcomes, our brand has increased significantly, leads and market share the same, only regret is we did not do this sooner than we did.

How effective was the workflow between your team and theirs?

Very effective, each member of the team is copied on email so everyone is aware of what is going on.

What did you find most impressive about this company?

Their customer service and knowledge of the industry stood out.

Are there any areas for improvement?

There have been little disagreements along the way as you would expect in any long term relationship, but nothing major and/or that is not easily handled and quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations and co-owner of Local Goat Distillery. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed a team to manage our Facebook marketing efforts because we had grown rapidly.

SOLUTION

What was the scope of their involvement?

Thrive took our brand and website and then marketed us beyond our local area. Their team creates and boosts Facebook ads to make us more visible.

What is the team composition?

We’ve worked with three people including Brandon (Demand Generation Content Manager) and Charissa (Web Project Manager).

How did you come to work with Thrive Internet Marketing Agency?

I searched online for a couple of months, looking at several different companies and their portfolios. Thrive's work had a different and unique look. They also had good client reviews.

How much have you invested with them?

We set a budget of $25,000 this year, which is $1,700 per month. 

What is the status of this engagement?

We began working together in January 2020, and our partnership’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We see many customers coming from Facebook ads. When people visit us, they’re tagged on Facebook, which has drawn people to visit — even from out of state. We’ve experienced a drastic increase in the number of likes, feedback, and visibility online. Also, there has been an increase in media interest such as magazines wanting to interview us. 

How did Thrive Internet Marketing Agency perform from a project management standpoint?

We mainly communicate via e-mail and phone. We’ve had video conferences as well. They send us feedback reports, which are made using algorithms. Thrive manages the project well.

What did you find most impressive about them?

I like that the result of their work is evident in their clients’ webpages. The pages are organized and eye-catching but not overwhelmed by marketing efforts. Their icons and graphics are thoughtful and balanced. Their work’s versatile and fresh — not standardized. 

Are there any areas they could improve?

I honestly can’t think of anything.

Do you have any advice for potential customers?

For such a large company, they’re flexible and reliable with fast turnarounds.

BACKGROUND

Introduce your business and what you do there.

I’m the web designer and developer at an addiction treatment recovery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We had a company before that did SEO and PPC, and we had worked with them for a few years. My colleagues and I weren’t enthused with what they were doing. They tried to make us look good in their reports even though our numbers and graphs really weren’t good.

The process wasn’t collaborative because we didn’t have access to the data ourselves; we could only see it in the reports. So, we needed another partner.

SOLUTION

What was the scope of their involvement?

Thrive Internet Marketing Agency manages our Google Ads, and they’ve also recently started working on our Bing Ads. We launched our new website in March and they were there to support us and provide us with input. They made sure that all of the ad copy was aligned with our new website.

What is the team composition?

We work with Caroline (SEO), who manages our Google Analytics, and Igor (PPC Strategist), who does our Google Ads, Bing Ads, and PPC.

How did you come to work with Thrive Internet Marketing Agency?

We looked at several companies, and we were blown away by Thrive Internet Marketing Agency’s communication and collaboration. Their whole onboarding process was awesome.

How much have you invested with them?

We spend $6,500 per month, which doesn’t include ad spend. 

What is the status of this engagement?

Our engagement began in January, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest factor is that we’re able to see what they’re doing in real-time. We have access to their Google Analytics, Bing Ads, and Google Ads. Thrive Internet Marketing Agency has done a great job of tailoring their work to our industry. Our other vendor didn’t understand our industry, and it felt like they were outsiders.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

We have at least one Zoom or phone meeting with them per month, usually more. The frequent communication has been key, and it has made us feel like one team. The best part about them is that if they don’t know something, they will say it upfront.

We were having some issues with social media because of the global pandemic and, even though we didn’t have a social media teammate on their side working with us, they allowed us to allocate some of Caroline’s hours to another one of their teammates so that it didn't cost us extra.

What did you find most impressive about them?

Thrive Internet Marketing Agency’s honesty, collaboration, and communication make them stand out. I truly look forward to meeting with them, which isn’t the case with other vendors. They’re always such a delight. 

Are there any areas they could improve?

No, nothing comes to mind just yet. They have exceeded expectations in every way. When I want them to do something differently, I’m always able to tell them and they do it.

Do you have any advice for potential customers?

Be upfront and do your homework on what you want, and make sure that you bring that to them during the onboarding process. If you’re honest, they will follow through.

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of Garners Garden, a natural personal care manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing?

They did our PPC and social media ads, in order to drive more traffic to our site.

SOLUTION

What was the scope of their involvement?

We advertised on Facebook and Instagram. We mutually decided those would be the best platforms to reach our target demographic. They did PPC with Google Ads as well. We give them access to our content and they choose what they think will work best for the ads.

What is the team composition?

I’ve worked with two people.

How did you come to work with Thrive Internet Marketing?

I found thrive through Clutch. We chose them based on their reviews and rankings. I interviewed a lot of different agencies, and based on that, I chose Thrive Internet Marketing.

How much have you invested with them?

We spend about $1,500 per month (approximately $25,500 total).

What is the status of this engagement?

We started working together in January 2019 and we still work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve done PPC ads before, so that was our baseline metric for performance and effectiveness. We were able to exceed the metrics we expected.

How did Thrive Internet Marketing perform from a project management standpoint?

They give me updates every two weeks in a scheduled meeting, so I know exactly where my money is going and what the return on my ad spend is. It has been a very smooth ride.

What did you find most impressive about them?

Whatever they did, it worked. Project management was great, and I was happy with the result.

Are there any areas they could improve?

No, I don’t.

Do you have any advice for potential customers?

Come in with a baseline assessment so you know where you can grow. Also, continue to produce your own content so they can market it.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for a disaster recovery company. We offer homeowners and business owners of all sizes services to restore their properties after disasters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We hired Thrive because we weren’t seeing the results that we needed from our SEO partner. It was time to make a change.

SOLUTION

What was the scope of their involvement?

Thrive optimizes our website for search results of not our core services but also all 19 of our locations across the US. Basically, they help us with our SEO efforts, which involve website optimization. They optimize our content such as adding meta descriptions.

Their team started on a project to redirect and consolidate our websites. Their team’s redirecting one website to another because we were competing against each other.

What is the team composition?

I work with a few people but also have a main point of contact.

How did you come to work with Thrive Internet Marketing Agency?

I found Thrive through a colleague who found them through a recommendation from a colleague at Google. It wasn’t until we connected and started to vet agencies that I learned that Thrive’s office is about 20 minutes from ours.

How much have you invested with them?

We’ve spent about $11,000 a month on their services.

What is the status of this engagement?

Our conversation started in December 2019 but we signed on with them in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve made a huge impact on our company. On average, our total website traffic has increased 135% year over year. Our organic search traffic has also increased 167% year over year. I’ve challenged Thrive a lot, and their team will give more than what I ask.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re hugely transparent. Thrive has a customer dashboard where I can track how every second of the monthly hours are divided. I can see who’s working on what initiatives, how many hours they worked, and what they accomplished. We also have a weekly meeting with our main account representative. There hasn’t been a point when I haven't known what was going on.

What did you find most impressive about them?

The rate at which they respond is huge. I don’t usually wait 24 hours for a response. Their ability to pivot quickly is important. Their transparency and reasonable pricing distinguish them from other providers.  

Are there any areas they could improve?

No, I don’t, which is crazy.

Do you have any advice for potential customers?

Be engaged in the process. You get what you put into it. Tell them what you need and what you want, then your expectations will be exceeded. Communicate what you want and need.

BACKGROUND

Introduce your business and what you do there.

I’m a program manager for an association of public gardens that includes botanical gardens, arboreta, and city parks. We serve as a support association for any garden that has a collection of plants that are managed and curated.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

I hired them to help with our PPC campaigns on Google Ads. Google gives a grant of $10,000 ad spend monthly to nonprofits. I hired them to help with our PPC campaigns and enhance the way that Google Ads worked for us.

SOLUTION

What was the scope of their involvement?

Thrive manages our PPC campaigns on Google. They manage keywords and conversions. They essentially enhance the ad spend that Google provides. Their team keeps up with that spend by carefully managing the PPC, conversions, and keywords through Google Ads.

I receive a report and meet with them biweekly to look at the progress and improve anything. For example, we run through any added features on the website to update the keywords and content in the campaigns.

Recently, they took on the management of our social media campaigns. They’re running ads for us on Facebook, Instagram, and Pinterest. Their team reports on the ads and engagement monthly.

What is the team composition?

Currently, we work with about three people: an account manager, a PPC specialist, and a social media specialist.

How did you come to work with Thrive Internet Marketing Agency?

I found them online. They seemed a bit old fashioned but also professional. They had great reviews, so I decided to give them a try.

How much have you invested with them?

We’ve spent about $1,000 a month on their services.

What is the status of this engagement?

We started working together in October 2019, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we started, I spent about $2,500 of the $10,000 we had for PPC campaigns. Now, we’re consistently spending close to $10,000 every month, which was my goal.

We also attract new visitors every month. The bounce rates are down a good amount.

In a little over a week, their team increased our likes on Facebook from 100 to almost 600. So far, the response to their social media posts has been great. People find the ads, like them, and share our page.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re great communicators. They had a special person who onboarded us, which I thought was unnecessary at first. I quickly realized that she had an important role, which was to connect us with the right person.

Everyone I’ve connected with at Thrive has been professional. Their communication’s straightforward. Every time I come to Thrive with a question, they return with solutions rather than multiple layers of more questions. That’s valuable after working with many different contractors who returned my questions with more requests.

What did you find most impressive about them?

Thrive delivers solutions when we come to them with an issue. They don’t circle around the same issue asking us more questions. When we bring up an issue, their team gives us a solution to move us forward. It’s a straightforward process. They all have that same modus operandi, which I really like.

Are there any areas they could improve?

At the beginning of their sales pitch, they overpromised a bit. When we talked about the $10,000 spend, their team said that they could use it without a problem. We came way under that spend the first month. After a month of reprogramming, they quickly figured out how to spend close to $10,000 each month.

Do you have any advice for potential customers?

Before you go into the engagement, understand your goals. It will make it easier to get what you want at the end of each month. Ask a lot of questions because there’s a whole lingo associated with social media and PPC. I had them take it slow and explain the different concepts.