ThrillX

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Pristine Medical. We manufacture and distribute educational nursing supplies for nursing programs at universities and colleges.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThrillX?

We needed to revamp our website completely. We had a brand book that was created a month before, so we wanted to incorporate everything from the new brand book into the website. We also wanted a cross-platform with multi-currency capabilities to sell within Canada and the US.

SOLUTION

What was the scope of their involvement?

ThrillX was our website design company. We initially emailed them to set up a call, and they gave us their sales pitch. They used Figma, which allowed us to see the website in drafts and take prospective customers on a journey to learn about our product.

They also used many tools, such as Hotjar, Semrush, HulkApps, and many SEO and online advertising tools, to measure our success and current marketing availability on Google.

What is the team composition?

Arsh (Founder & CEO) was on every call. Jessica (UI/UX Designer) was the UI specialist; she had many great recommendations for our website.

Mohammed (Web Developer & UI/UX Designer) was responsible for implementing Shopify. We also had a backend developer, but we didn’t interact much with him. We knew he was involved in the emails, and he worked on the technical aspects of the implementation with Mohammed.

How did you come to work with ThrillX?

Initially, we found them through Google. We vetted several website companies, and ThrillX was one of them. Their sales pitch was great, and Arsh was attentive and cared about us from the start. We worried if they could continue that level of care throughout the whole project, but they did. Once we decided we were good to go, we went with ThrillX.

How much have you invested with them?

We spent between $13,000–$14,000 CAD (approximately $9,400–$10,000 USD).

What is the status of this engagement?

We started vetting companies in October 2023 and officially signed them in December 2023. We finished the project in March 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before, we had 3,000 products, but our website only had about 500. ThrillX implemented all 3,000 products on our website. Moreover, we started getting more organic traffic before a third site revision in late February 2024. Even without SEO, our existing customers went to our website without us prompting them, and they placed orders of nearly $78,000. We wouldn’t have captured this revenue if it wasn’t for ThrillX. Although we’re still in the process of discussing SEO options, we’ve definitely seen an uptick in revenue and traffic.

Regarding the quality of their work, ThrillX understood what we wanted from start to finish. They brought our ideas to life and recommended taking them above and beyond. This is where Jessica really shined; her designs connected the dots and showed a before and after of the part that we carry and how it’d impact the day-to-day of our prospective customers.

How did ThrillX perform from a project management standpoint?

ThrillX was able to surpass our timelines and deliver earlier. We actually dragged our feet because we were busy with other daily operations, but they were able to deliver on time and within budget.

Moreover, they were very resourceful every time that we had a need. They were attentive to that from the beginning. Whenever we sent an email, although it was 9:45 on a Friday, Arsh would respond an hour later. He treated our project as if it were for his own company; that care factor was there from start to finish.

They used any mode of communication we wanted. Sometimes we sent emails, but they'd call if the email needed a longer response. We also texted and had weekly touchpoints through Microsoft Teams, which were invaluable. Overall, ThrillX was helpful, and we had a clear line of communication in case they were moving too fast or we weren’t comprehending everything.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We interacted the most with Arsh and Jessica. They were both instrumental in getting our website to where it is now. Arsh and Jessica were great to deal with and easy to work with. 

They understood that we weren’t tech-savvy, so they broke down terms as ideas in layman’s terms. Sometimes we didn’t do a good job of conveying our thoughts, but they were great at finishing the sentences on our end. Overall, they made our job very easy and got us through the whole process.

What did you find most impressive about them?

Their response times and implementation of ideas were outstanding. Anytime we had an issue, ThrillX found a solution for us. If they didn’t have the answer, they’d tell us they were working on it but having difficulties. Everybody can have mistakes or delays, but ThrillX was upfront and honest about it.

Are there any areas they could improve?

No, I didn’t see any improvement areas. We were a happy customer.

Do you have any advice for potential customers?

Contact Arsh directly and let him know your project, timeline, budget, and the ideas you want to bring to life. Be clear about that on the call or in your email. I also highly recommend scheduling a call with Arsh so he can have an idea of what you’re looking for. As long as you communicate that, your project will come to life.

BACKGROUND

Introduce your business and what you do there.

I’m a managing member at Fritz Staffing Group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThrillX?

The goals were to have a more professional website, increase leads, and create a user-friendly environment for our employees.

SOLUTION

What was the scope of their involvement?

ThrillX built a new website. They helped with design, development, and content. We had an initial discovery call where we gave them an idea of what we were looking for. We liked everything they said, so we moved forward.

We had multiple phases throughout the process. Phase one was primarily about the website's design, including color schemes, themes, and what we were trying to convey to our clientele or outside viewers.

Phases two and three were more granular regarding the wording, content, and pictures. Phase three was the final draft; we had to iron out small bumps. Finally, ThrillX transferred the site from Wix to WordPress.

One of the website’s features was a timeline where users could see the progress of our service. We also had a recruitment spotlight center to highlight our recruiters every month and an area for potential clients to contact us.

What is the team composition?

We worked with two teammates, including Arsh (Founder & CEO). We were also in contact with Mohammed (Former UI/UX Designer) but didn’t interact much with him.

How did you come to work with ThrillX?

It was a referral.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked with them from August 2023–February 2024. ThrillX was prepared to go live in December 2023, but there were some changes on our end.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had many goals, and ThrillX hit the nail on the head on all of them. We saw a significant increase in employee outreach. Before, we weren’t getting much outreach from our employees outside of text messages. The website drove them to contact us through the form and inquire about opportunities. We now get 30–70 emails daily from employees reaching out to us.

Overall, ThrillX did a tremendous job. We were very happy with the quality of their services.

How did ThrillX perform from a project management standpoint?

They were very communicative and accommodating. The team was willing to help however they could.

We mostly communicated through Google Docs and Google Meet. We had a weekly meeting during phase one and then spaced them out every 2–3 weeks.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The person who handled the website design did a tremendous job. He captured everything we tried to convey; we couldn’t be happier.

What did you find most impressive about them?

They captured the message we were trying to convey.

Are there any areas they could improve?

No, nothing comes to mind. We were pleased with the overall experience.

Do you have any advice for potential customers?

Be open and transparent. Many people don’t understand how personal it can be when you’re trying to convey a point on your website. Being honest about the message you want to deliver will allow ThrillX to capture it as best as possible.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CMO of The Lion Group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThrillX?

We wanted to revamp our website. Our main goal was to increase our website traffic, whereas our second goal was to rewrite the message we were conveying.

Our older website was very confusing, and it had been put together by someone who no longer works at our company. This website only reflected his vision and not what The Lion Group was all about, so we had to redo it entirely.

SOLUTION

What was the scope of their involvement?

ThrillX redesigned and redeveloped our website. Initially, we had two discovery calls for them to find out what our goals and direction were. After that, we had to submit a few items to them to help them understand our direction and messaging. The discovery process also included stakeholder interviews.

After the discovery process, ThrillX worked on revamping the website page by page. They gave us two chances to make changes to the final designs and content before the website went live.

As for the technology stack, ThrillX used Figma for the design and WordPress for the development. Our previous site was built on Squarespace, so we were switching servers. This website included a services page, an about us page, a case studies page, and a contact us page.

Throughout the project, we also rebranded our company to go along with the website launch. This process included changing our theme colors and messaging.

What is the team composition?

There were three teammates from ThrillX working on our project, including a UX designer.

How did you come to work with ThrillX?

Arsh (Founder & CEO) reached out to us via a cold email. In that email, he included a short video explaining what our website was missing and how he would improve it. In addition to that, the timing of his email was perfect because the website revamp was a project we had been thinking about for six months prior to him reaching out; it was already on our to-do list.

When Arsh reached out to us, we were already in the process of vetting different developers to handle the project. ThrillX’s video was very well-explained, very well-put-together, and very professional, so we decided to go with them.

How much have you invested with them?

We spent over $7,000.

What is the status of this engagement?

We started working together around April 2023, and the project was completed in October 2023. The project could have been completed earlier, but we delayed part of the review process on our end.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website was launched around 10 days ago, but we’ve already seen results. Before this project, we used to get an average of 70 visitors per month. Recently, we hit a new milestone of 200 unique visitors within seven days of launching the site.

How did ThrillX perform from a project management standpoint?

ThrillX definitely delivered on time and on budget. We had weekly touchpoints with Arsh, who took us through the project step by step. We used those meetings to talk about the progress, challenges, and changes we wanted to implement along the way.

I really enjoyed the process from start to end because the project’s roadmap was mapped out really well. Moreover, Arsh’s communication was superb, which made everything easier. Overall, they were very responsive and communicated extremely well throughout the engagement.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shoutout to Arsh. He’s very professional, well-spoken, forthcoming, and detailed. He offered excellent communication and went above and beyond what the contract included to help us. Everyone from our team felt the same level of support from Arsh throughout the entire project.

What did you find most impressive about them?

The best thing ThrillX did for us was translate our vision into a beautiful website.

Are there any areas they could improve?

There’s nothing ThrillX could improve on; they delivered to a satisfactory level.

Do you have any advice for potential customers?

Communicate your needs to the best of your ability and provide ThrillX with your vision; they’ll take it from there.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and creator of a creative and media agency. My primary role is to provide consulting services to finance companies. I also create and share videos about these companies with my audience to attract potential customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThrillX?

I hired ThrillX to help me get my website up and running. 

SOLUTION

What was the scope of their involvement? 

ThrillX assisted me in creating an e-commerce website, including the entire design and development. They also helped me with lead magnets, Linktree, and my overall branding. 

I shared examples of the website design I desired. We had a call to discuss my requirements in detail, including the colors I wanted and the page layout. The team created a sample design through Figma, which we refined through a few iterations. They developed the website while considering my desired functionality and app integrations. After completion, the team followed up to ensure everything was working correctly.

To sell my products on the website, we utilized Shopify as the main platform. To capture emails and create an email list, Klaviyo was integrated. Additionally, PageFly, a page builder, was used to enhance the branding and design of the pages.

What is the team composition?

I worked directly with Arsh (Founder & CEO). 

How did you come to work with ThrillX?

Initially, I'd engaged another agency to build a website for me, but they couldn't continue the project due to unforeseen circumstances. Fortunately, they introduced me to ThrillX, who took up the task. 

How much have you invested in them?

I had a deal with the initial agency, so they paid ThrillX directly.

What is the status of this engagement?

I worked with ThrillX from December 2021–March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I use my Linktree to direct my audience to all my content. ThrillX did an excellent job with the design and provided all the necessary features I required. The engagement was successful.

How did ThrillX perform from a project management standpoint?

The ThrillX team stayed on top of the deadlines and was very proactive with anything I told them. All communication was through email, texts, and phone calls. 

What did you find most impressive about them?

Working with the team was a seamless and enjoyable experience. I didn't have to put in much effort to collaborate with them.

Are there any areas they could improve?

I'd hoped that the website would offer more features without the need for additional apps, but I understand that this may have been too much. Some apps required an extra fee for certain services, but it didn't bother me too much. All in all, my experience with ThrillX was positive.

Do you have any advice for potential customers?

Knowing what you want and being very clear with your requirements is helpful. That will make it easier for ThrillX to deliver the best results possible.  

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThrillX?

We needed to develop our company’s website. 

SOLUTION

What was the scope of their involvement?

ThrillX has designed and developed our website using Shopify. We provide them with images and written content for our consumers and main target audience. I initially created an account on Shopify, and ThrillX created the site from there. They offered us to use other platforms, but we were adamant about the fact that we were a two-product company at the moment — that’s why we considered Shopify would be our best option. 

Our site’s main purpose is for users to know and buy our products. The site also has an educational blog and testimonial videos. I’m unsure which design tool ThrillX has used, but they’ve shown me the mock-ups in images that I could manipulate before integrating them into the site. ThrillX has shared the designs in a PDF that I showed to my father — he’s in his mid-60s and is the founder of the company. We have an ongoing engagement, and ThrillX edits the site as needed. 

ThrillX also offers SEO services but advised me not to use them yet due to the stage my website is at. However, ThrillX has recommended me another company that helps me with my Facebook Ads and Google Ads. 

What is the team composition?

I’m mostly in contact with Arsh (Founder & CEO), and I also work with a web designer from ThrillX’s team. 

How did you come to work with ThrillX?

I contacted ThrillX through another company I had previously worked with. Initially, ThrillX explained to me what was available to us regarding their plans and services. 

How much have you invested with them?

We’ve invested less than $10,000 with ThrillX. 

What is the status of this engagement?

We started working with ThrillX in October 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched our website yet, so we don’t have quantitative metrics to share. However, ThrillX’s customer service is second to none, and they’ve done a fantastic job at communicating a novel idea. 

Moreover, ThrillX is knowledgeable and polished. ThrillX has been crucial for our company’s networking and contacted me with companies I could potentially work with in the future. I trust ThrillX's recommendations. 

How did ThrillX perform from a project management standpoint?

ThrillX meets deadlines and is extremely approachable. We communicate through Zoom, Google Meet, emails, phone calls, and text messages. ThrillX always gets back to me, usually within the same day. 

Overall, ThrillX has been transparent since the beginning of our engagement. They didn’t try to sell me the most expensive package, and instead, their budget saved me money compared to other competitors. 

What did you find most impressive about them?

I’m most impressed with ThrillX’s communication skills. ThrillX is really good at explaining complex concepts to users who aren’t involved in web development — like my father and me. 

Are there any areas they could improve?

I can’t think of anything negative about ThrillX. 

Do you have any advice for potential customers?

When you get revisions on a Shopify or WordPress development project, ensure you check and read everything on the website. You’ll get a certain amount of revisions, and you have to make sure you do your part and read everything they deliver. ThrillX is very clear about the number of revisions you get, and I recommend being meticulous when you review their work so you don’t waste a revision. 

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Taply, Inc.

Describe what your company does in a single sentence.

E-commerce SaaS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• UI/UX
• CRO

SOLUTION

How did you find ThrillX?

Online Search

Why did you select ThrillX over others?

• Great culture fit
• Company values aligned

What was the size of ThrillX’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I’m the Co-Founder at Taply, a mobile app builder for e-commerce merchants. Our software enables merchants and marketers to build high-converting apps at the fraction of the cost. We are trusted by thousands of merchants worldwide to power their mobile apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• NPS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Before touching a pixel of design, we had several discovery sessions with their team where they asked detailed questions to understand our business inside and out. They learned more about our value proposition, who are ideal target demographic was, and our personal goals for the company. They developed detailed user personas and journey maps to guide the rest of their design decisions.

During the design phase, they went through iterative sprints to create mock-ups based on requirements and functionality. They also hosted ideation sessions and contributed to discussions surrounding the bigger picture strategy of our business. They conducted user-tests on our mock-ups and created high-fidelity screens. Upon receiving sign-off, we moved over to the development phase. It was truly a collaborative effort in which we were involved every step of the way.

What was your primary form of communication with ThrillX?

In-Person Meeting, Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

In my experience, it’s rare to find an agency like ThrillX that has that effective combination of a strong focus on business KPIs and results while creating beautiful and engaging designs. They have a unique and proprietary data-driven approach that eliminates the guesswork in our decision-making.

I was really impressed by the high quality of work, ability to meet deadlines, and exceptional customer service Arsh and his team provided. I'd recommend their work to anyone looking for a reliable UX/UI design team with a great eye for design.

Are there any areas for improvement or something ThrillX could have done differently?

Nothing top of mind at this moment.

BACKGROUND

Please describe your company and your position there.

We are an Influencer Marketing company that helps companies scale through various Influencer Marketing services. We specialize in = gifting campaigns, virality campaigns and Influencer Whitelisting where we run ads from the influencer's profile

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThrillX?

Our website was running ads and had a low conversion rate. At our current conversion rate, it did not make sense for us to continue running ads. We needed the website to start converting at least 5% of visitors to be profitable.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched all over the place for different vendors. We interviewed about a dozen different companies. ThrillX design was originally referred by a trusted source. We ultimately went with them as we really liked their vision for our website.

Describe the project in detail and walk through the stages of the project.

The ThrillX Design team took several discovery calls to understand all of our pain points. They also interviewed multiple prospects to hear what they look for in a website. They then went through and made several rough drafts that we were able to review.

After publishing the website, they did several user tests to understand how people were interacting with the website. They then redesigned the website with all of the feedback that they had gotten.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 3 different members fo Thrillx's team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to see a 385% increase in conversion rate, 255% increase in monthly traffic and 94% increase in average session duration.

How effective was the workflow between your team and theirs?

Our project manager was willing to join our Slack and was very easily to stay in touch with throughout the entire process.

What did you find most impressive or unique about this company?

I was blown away by their creativity as well as attention to detail. As a bonus, they did not require our team to be very hands-on and were able to create most of our website copy without much of our involvement. The entire process was seamless.

Are there any areas for improvement or something they could have done differently?

We have no negative feedback. Not only did we love working with them, but anyone we have referred has as well.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an e-commerce business. We sell products to consumers on Shopify.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThrillX, and what were your goals?

ThrillX helped us optimize our website for conversions and increase our average order value.

SOLUTION

How did you select this vendor and what were the deciding factors?

ThrillX was recommended to us by another company that we work with. We had them build out our Shopify site initially and were very pleased with their work. Because of this experience, we decided to hire them again for conversion rate optimization.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

ThrillX used Google Analytics and HotJar to analyze user behavior and identify areas of improvement. They conducted AB tests and made improvements to our Shopify store using different apps, including Optimonk.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Arsh, the founder of ThrillX.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Arsh and his team at ThrillX have been instrumental in building out and optimizing our Shopify e-commerce website. In just one month, we’ve seen a 53% increase in website conversions and a 13.5% increase in average order value thanks to their efforts.

Describe their project management style, including communication tools and timeliness.

We use email and text message to communicate with Arsh. Arsh goes above and beyond to provide timely and thoughtful communication.

What did you find most impressive or unique about this company?

What sets them apart from other agencies I’ve worked with is their genuine investment in our business’s success. I never feel like we’re just another client or number. Every interaction feels like they actually care about our needs and satisfaction which gives me peace of mind that we’re in good hands. I view our partnership with ThrillX as an extension of our team. We strategize and collaborate together which has really made all the difference.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the VP, Marketing & Communications of Seasons Retirement Communities

Describe what your company does in a single sentence.

Established in 2009, Seasons Retirement Communities operates senior living residences in Ontario, Alberta and British Columbia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• New Website
• SEO
• Web maintenance

SOLUTION

How did you find ThrillX?

Online Search

Why did you select ThrillX over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ThrillX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New website, SEO and web maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Web traffic and SEO rankings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, timely delivery of project goals. Very responsive to needs

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They work hard to understand your goals; used a focus group to suggest improvements; very responsive to feedback

Are there any areas for improvement or something ThrillX could have done differently?

No