ThrillX

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Taply, Inc.

Describe what your company does in a single sentence.

E-commerce SaaS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• UI/UX
• CRO

SOLUTION

How did you find ThrillX?

Online Search

Why did you select ThrillX over others?

• Great culture fit
• Company values aligned

What was the size of ThrillX’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I’m the Co-Founder at Taply, a mobile app builder for e-commerce merchants. Our software enables merchants and marketers to build high-converting apps at the fraction of the cost. We are trusted by thousands of merchants worldwide to power their mobile apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• NPS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Before touching a pixel of design, we had several discovery sessions with their team where they asked detailed questions to understand our business inside and out. They learned more about our value proposition, who are ideal target demographic was, and our personal goals for the company. They developed detailed user personas and journey maps to guide the rest of their design decisions.

During the design phase, they went through iterative sprints to create mock-ups based on requirements and functionality. They also hosted ideation sessions and contributed to discussions surrounding the bigger picture strategy of our business. They conducted user-tests on our mock-ups and created high-fidelity screens. Upon receiving sign-off, we moved over to the development phase. It was truly a collaborative effort in which we were involved every step of the way.

What was your primary form of communication with ThrillX?

In-Person Meeting, Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

In my experience, it’s rare to find an agency like ThrillX that has that effective combination of a strong focus on business KPIs and results while creating beautiful and engaging designs. They have a unique and proprietary data-driven approach that eliminates the guesswork in our decision-making.

I was really impressed by the high quality of work, ability to meet deadlines, and exceptional customer service Arsh and his team provided. I'd recommend their work to anyone looking for a reliable UX/UI design team with a great eye for design.

Are there any areas for improvement or something ThrillX could have done differently?

Nothing top of mind at this moment.

BACKGROUND

Please describe your company and your position there.

We are an Influencer Marketing company that helps companies scale through various Influencer Marketing services. We specialize in = gifting campaigns, virality campaigns and Influencer Whitelisting where we run ads from the influencer's profile

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThrillX?

Our website was running ads and had a low conversion rate. At our current conversion rate, it did not make sense for us to continue running ads. We needed the website to start converting at least 5% of visitors to be profitable.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched all over the place for different vendors. We interviewed about a dozen different companies. ThrillX design was originally referred by a trusted source. We ultimately went with them as we really liked their vision for our website.

Describe the project in detail and walk through the stages of the project.

The ThrillX Design team took several discovery calls to understand all of our pain points. They also interviewed multiple prospects to hear what they look for in a website. They then went through and made several rough drafts that we were able to review.

After publishing the website, they did several user tests to understand how people were interacting with the website. They then redesigned the website with all of the feedback that they had gotten.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 3 different members fo Thrillx's team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to see a 385% increase in conversion rate, 255% increase in monthly traffic and 94% increase in average session duration.

How effective was the workflow between your team and theirs?

Our project manager was willing to join our Slack and was very easily to stay in touch with throughout the entire process.

What did you find most impressive or unique about this company?

I was blown away by their creativity as well as attention to detail. As a bonus, they did not require our team to be very hands-on and were able to create most of our website copy without much of our involvement. The entire process was seamless.

Are there any areas for improvement or something they could have done differently?

We have no negative feedback. Not only did we love working with them, but anyone we have referred has as well.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an e-commerce business. We sell products to consumers on Shopify.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThrillX, and what were your goals?

ThrillX helped us optimize our website for conversions and increase our average order value.

SOLUTION

How did you select this vendor and what were the deciding factors?

ThrillX was recommended to us by another company that we work with. We had them build out our Shopify site initially and were very pleased with their work. Because of this experience, we decided to hire them again for conversion rate optimization.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

ThrillX used Google Analytics and HotJar to analyze user behavior and identify areas of improvement. They conducted AB tests and made improvements to our Shopify store using different apps, including Optimonk.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Arsh, the founder of ThrillX.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Arsh and his team at ThrillX have been instrumental in building out and optimizing our Shopify e-commerce website. In just one month, we’ve seen a 53% increase in website conversions and a 13.5% increase in average order value thanks to their efforts.

Describe their project management style, including communication tools and timeliness.

We use email and text message to communicate with Arsh. Arsh goes above and beyond to provide timely and thoughtful communication.

What did you find most impressive or unique about this company?

What sets them apart from other agencies I’ve worked with is their genuine investment in our business’s success. I never feel like we’re just another client or number. Every interaction feels like they actually care about our needs and satisfaction which gives me peace of mind that we’re in good hands. I view our partnership with ThrillX as an extension of our team. We strategize and collaborate together which has really made all the difference.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

 I am the Founder & CEO of a software company 

Describe what your company does in a single sentence.

We help startups build apps that users love.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• Optimizing our websites conversion rates
• Copywriting
• Design suggestions

SOLUTION

How did you find ThrillX?

Referral

Why did you select ThrillX over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ThrillX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked ThrillX to do a detailed audit of our website and tell us how we can optimize our conversions. This included potential design/ux suggestions and an improved copy for our landing page.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had the pleasure of working directly with the founder of ThrillX. Not only did he give us detailed document breaking down different parts of our website with design and copy suggestions, he also scheduled a 2 hour meeting to go over everything with us in Zoom. We are currently implementing the changes that were suggested by them and have already seen an increase in our conversion rates. Definitely recommend.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. Our communication was through email & messages and they always responded in a timely manner. They were also very receptive to our needs and explained things thoroughly as we are new to the conversion optimization space.

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Great energy and work ethic
• They really knew what they were talking about and had a lot of stats to prove it
• How caring they were to actually provide us with useful information and a lot of value

Are there any areas for improvement or something ThrillX could have done differently?

Nothing that comes to me of the top of my head. Overall, it was a pleasure working with them.

BACKGROUND

Please describe your company and position.

I am an executive at Carolindica

Describe what your company does in a single sentence.

We make and sell hemp products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• Give our website a facelift
• Add subscription functionality
• Add other misc features

SOLUTION

How did you find ThrillX?

Online Search

Why did you select ThrillX over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website underwent a high level redesign, adding new assets, features, and functionality. The overall purpose of this process was to improve conversions, but also to improve our internet footprint of the company. There were quite a few changes made, but the entire aesthetic, funtionality, and feel of the website is now significantly improved. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Providing all the functions that we requested. Meeting the timelines expected. Providing templates and proofs for us to see the development and provide our feedback throughout the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very timely in their communication and meeting deadlines.

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owner and his team certainly stood about the rest of the companies we were evaluating. ThrillX went above and beyond to ensure the satisfaction of their clients.

Are there any areas for improvement or something ThrillX could have done differently?

Nothing large. There were some small, nitpicking things that we worked through together but nothing that took away from our overall experience.

BACKGROUND

Please describe your company and position.

I am the Founder of a healthcare company 

Describe what your company does in a single sentence.

Therapy marketplace for Canadians with employer-provided extended health benefits. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• Build a high-converting website and increase conversions.
• Drive more qualified leads and net new revenue through our website.
• Improve the user experience of our website.
• Increase traffic through an SEO-optimized site and enhance brand perception.

SOLUTION

How did you come to work with this vendor?

We were really struggling with our website’s low conversion rate and felt a bit lost on how to improve. Our main goal for the redesign was to scale our digital marketing efforts, using ads and SEO to drive more leads and revenue directly through our site.

We searched online for a ton of different vendors and interviewed about 6 companies in total. What ultimately drew us to ThrillX was their focus on conversions and using data to make decisions. It felt like a lot of the other vendors we initially spoke with seemed more focused on the look and feel of the site. 

While this was still important, we were more concerned about how well the site would perform and if it would actually help us grow. We wanted to be sure that our investment would not only help us expand our advertising efforts quickly but also bring in more revenue right away.

ThrillX made a great impression right from the start, especially during our first chat with Arsh. He introduced us to tools like HotJar and Userbrain, which were completely new to us at the time. Another reassuring aspect was ThrillX’s experience in optimizing conversions for sites with much higher traffic than ours. They were one of the few agencies we contacted who specialized exclusively in both web design services and monthly conversion rate optimization for high-traffic sites.

Why did you select ThrillX over others?

• High ratings
• Good value for cost
• Company values aligned

What was the team composition?

We worked with a Copywriter and Strategist, a Senior UX/UI Designer, and a Developer. We also had direct contact with the CEO which was nice. Everyone on the team was talented and clearly experts in their respective fields.

Describe the scope of work in detail. Please include a summary of key deliverables.

ThrillX redesigned and developed our website and is also currently helping with our other digital products. They kicked off the project with an in-depth research and discovery phase, conducting multiple Zoom interviews, interactive workshops with our stakeholders, and presentations. This helped them understand our business, industry, customer base, operations, and technical requirements inside and out.

They then dove deep into our existing site, using tools like HotJar and Google Analytics to track and analyze user-behaviour. They even interviewed some of our customers which gave us some really valuable insights. The whole strategy process alone made us feel like we’d already gotten our money’s worth.

From there, the UX/UI designer started creating user personas and mapping out how our different customer segments would journey through our site. The designer then planned our new website’s content and information architecture to match what users were looking for, which eventually translated to wireframes and mock-ups in Figma. These evolved each week as we gave our feedback. Their copywriters also pitched in, helping us craft the messaging on our site.

They rounded things off by developing our website and running QA/testing. Once the site was up, they held a Zoom tutorial on how to edit everything, which saved us the trouble of not having to bother a developer for every little tweak. I really appreciated how smooth and organized the whole process was.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within just a month of the redesign, we saw a 146% increase in conversions, a 67% increase in the time spent on page, and a 31% drop in our bounce rate. We were very pleased.

This was all just with our existing traffic and before ramping up any sort of marketing, which was a big win for us.

Shortly after that, we decided to launch ads to drive even more traffic to the website. We saw a substantial return on our investment directly attributable to ThrillX’s work. What was most impressive was the quality of leads that we got through the website. The team nailed it by building the site in a way that truly resonated with our target audience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication with ThrillX was phenomenal. At every step of the way, it felt like we were getting the professionalism and expertise of a large corporation, combined with the personal care and attention of a small business.

They were very rigorous about timelines and always met their deliverables. They would provide feedback on items promptly and followed up with reminders for anything that they needed from us, making the whole process feel seamless. I really liked that they never just blindly followed our instructions. 

They challenged our ideas when needed and offered valuable insights. It made me feel reassured knowing that they weren’t just passively taking orders but were willing to go the extra mile to collaborate. They genuinely cared about the success of our company, and it showed.

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach to the discovery and strategy phase of the project was really impressive.

I was a bit worried at first because our industry is complex and they hadn't worked in it before. But they assured us that this wouldn’t be an issue given their process, and they definitely came through on that front.

They took the time to learn our industry through multiple discovery calls and workshops. There were even moments where they educated us on our customer base (using the research they conducted), rather than the other way around.

The data-analysis phase of the project was also equally impressive. They analyzed heatmap data to see where users clicked and scrolled, watched recordings of user sessions to understand real-time interactions, and also conducted customer interviews for direct feedback. This led to many strategic decisions.

I feel like their structured process made a big difference in how everything turned out. It wasn't just about making everything look good - they made sure that the end result was highly functional and user-friendly.

Are there any areas for improvement or something ThrillX could have done differently?

Our partnership with ThrillX overall was a great experience. As we neared the end of the project and everything was in development, we had fewer touchpoints which was totally understandable since constant meetings weren't necessary at that stage. Sometimes, however, this made us feel a bit uncertain about what to expect. But it was more because of our past negative experiences with other vendors and not really a reflection on ThrillX at all. 

We’re now continuing to work together on our other digital products, which speaks to how much we enjoyed working with them. I’d definitely recommend them to others.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of Awesome Inc U

Describe what your company does in a single sentence.

Web Development and Web Dev Bootcamp training

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• Website Audit

SOLUTION

How did you find ThrillX?

Cold Email Outreach

Why did you select ThrillX over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

ThrillX reviewed our landing pages and key user flows. They looked at behind the scenes data from Hotjar and Userbrain, and made a full presentation of their findings and suggestions to help us improve our pages conversion rate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliverable website design mock ups
• A presentation of user data on our page

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fantastic. They delivered on time and gave us more than we thought we’d get. Our whole team was impressed with their work.

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to execute and explain why they made the decisions they did. They were clearly experts in the areas we needed help.

Are there any areas for improvement or something ThrillX could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the founder of Windansea Coffee

Describe what your company does in a single sentence.

Adaptogen infused wellness beverages

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• better conversions
• better web traffic
• better ux/ui

SOLUTION

How did you find ThrillX?

Referral

Why did you select ThrillX over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ThrillX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrillx redesigned my entire website including 7 collection pages, landing pages, and product pages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a very clear layout for the timeline and deliverables that made it easy to understand what we were getting. Arsh was so helpful in recapping each of our meetings. Overall my entire experience was extremely positive and I would refer Thrillx to anyone in need of a new site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everything was on time and very fair. ThrillX went above and beyond to make me happy with the deliverable.

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

very organized, cost effective, and efficient

Are there any areas for improvement or something ThrillX could have done differently?

nope

BACKGROUND

Please describe your company and position.

I am the Founder of O'o Hawaii

Describe what your company does in a single sentence.

Manufacturer of skincare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• Monthly maintenance and plugin updates

SOLUTION

How did you find ThrillX?

Referral

Why did you select ThrillX over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThrillX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThrillX updates our plugins each month and completes multiple text, design and technical updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great work. Always gets to the bottom of any technical issue and makes creative changes in a timely fashion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always quick service.

What was your primary form of communication with ThrillX?

Email or Messaging App

What did you find most impressive or unique about this company?

They deliver quality work and are easy to communicate with.

Are there any areas for improvement or something ThrillX could have done differently?

None that I can think of

BACKGROUND

Please describe your company and position.

I am the Managing Director of Hexagram Consulting

Describe what your company does in a single sentence.

IT consulting, Recruitment and Corporate trainings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThrillX to accomplish?

• Sleek and easy to navigate website
• Time sensitive project
• Expert UI design

SOLUTION

How did you find ThrillX?

Referral

Why did you select ThrillX over others?

• High ratings
• Close to my geographic location

What was the size of ThrillX’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and development from scratch in less than a week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Perfect functional website
• Timely build of website
• Cost effective

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Knowledgeable, hard working, passionate, proactive, extremely dedicated team
• Delivered on time
• 100% requirements were met
• ThrillX was an amazing partner to work with.

What was your primary form of communication with ThrillX?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Their passion to deliver the best website on time and budget. Arsh and the Thrillx team was very creative with design and did a beautiful job with the website.

Are there any areas for improvement or something ThrillX could have done differently?

Nope.