Three29

BACKGROUND

Please describe your company and your position there.

I-TAP is based in Sacramento and I am an admissions recruiter. We offer a six month commercial electrical program. Classes are full time and are offered every six to eight weeks. My job is to source applicants want to enroll in our training program.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Three29?

We were working with a marketing company that was sold to another company. After the transition the quality of our lead and marketing tanked. We kept bringing up the subject with the new company but they didnt seem to do much to resolve the issue. This went on for about 6 months.

After learning our account rep was no longer with the new company, I figured the only way to resolve the problem was to find our old rep. After looking him up on LinkedIn and noticing he was now with Three29, we decided to switch marketing companies to get John back.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with John for many years with the older marketing company and felt we needed to find him again to get our company back on track. The fact that the old company no longer seemed to be engaged in fixing our marketing problems. We knew we had to find John. John knows our business inside and out. He knows whats worked in the past and that he was the one to help us get back on track.

Describe the project in detail and walk through the stages of the project.

John was able to get our adds seen more frequently online and able to direct traffic to our site. He was able to clean up some issues with our website. And ever sense he has been really making a difference in the quality of our leads and enrollments goals. We are now hitting our target numbers and we meet regularly to go over what is working and whats not working.

How many resources from the vendor's team worked with you, and what were their positions?

I dont know the names of the web developers because John handles that inhouse for us. He has recently gotten us a videographer to come out to the school and do some filming for online adds and 3 video's we use for marketing purpose's.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far everything we have asked for John has been able to deliver. I would say that between John and Three29's connections, we have seen a steady increase in business.

How effective was the workflow between your team and theirs?

John is very easy to work with. He provides us with monthly updates and he and I meet regularly for Zoom meetings to go over what is working and what isn't. So far everything John and Three29 has done has had a positive affect on our business.

What did you find most impressive or unique about this company?

I am impressed with how fast Three29 is able to make things happen. They are one of the best marketing companies we have worked with. I am so glad we were able to find John at Three29. They offer quality service and are willing to do whatever it takes to make it happen

Are there any areas for improvement or something they could have done differently?

Honestly No.. everything they have promised us they have delivered on. Working with Three29 has been the best move we have ever made and we will continue to work closely with them

BACKGROUND

Introduce your business and what you do there.

I’m a brand manager for a CPG company in the wine space. I work for three of our brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

We needed a digital agency. Our initial objective was to manage our websites and keep everything live and updated.

SOLUTION

What was the scope of their involvement?

Over the years, we’ve grown our engagement with Three29. When we first started working with them, the team took over our existing websites. We initially went through a standard briefing process; they did some background work, auditing competitive websites. Then, we developed a brief with complete information on the building and design of those websites.

Three29 has built us two new WordPress websites, and they’ll work on the third one soon. The sites have a lot of video functionality and information about our products and company. We didn’t do the e-commerce site with Three29, but they’ve worked closely with the service provider that did it.

For digital marketing and social media, they’ve done everything from creating a calendar schedule to content creation and copywriting. They’ve helped us manage Facebook, Instagram, and Twitter and showed us the best practices to grow our accounts. Also, Three29 answers general comments, and the team has given us some guidance on SEO. They’ve provided recommendations that we’re trying to sell to our leadership. Additionally, they’ve developed some creative assets and worked with us to create the content we need.

Currently, they maintain and host the websites and help us design and build promotional landing pages for different campaigns throughout the year.

What is the team composition?

We mainly work with the director of project management and digital marketing director. We’ve also worked with the owner, 1–2 designers, and 1–2 developers. When we work on social media, sometimes they add a marketing person to support the digital marketing director.

How did you come to work with Three29?

We went through an RFP process. They came from a referral, but they competed against another 2–3 agencies. We chose them because we felt a great synergy between our teams, so it seemed like we’d work together well. They were also local and the right size for our company. Three29 could match our company’s lifecycle as a fairly large brand. In general, we felt great about them, and the team was attentive and responsive from the beginning.

How much have you invested with them?

We’ve spent between $100,000–$250,000.

What is the status of this engagement?

We began our partnership in February 2019; we’re still actively working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely had an increase in followers, and Three29 has been able to strengthen engagement. We’ve come up against some challenges, but they’ve been proactive and willing to pivot when we need changes. Overall, we’ve received amazing feedback on the look and functionality of the website. Since we’ve done the update, we’ve also seen an increase in time on site, which is really positive. 

How did Three29 perform from a project management standpoint?

They’ve been the greatest partner. The team is good at timing, and they move things along quickly. Whenever there’s an issue, they notify us immediately, which helps manage expectations on our side. In general, we’re the ones holding up the project because we had to get approvals or input content, but Three29 constantly keeps us on track.

We mainly communicate through email, phone, and Google Meet. We have weekly or biweekly checking calls to ensure everything’s working properly. Additionally, we use Figma to provide feedback on design.

What did you find most impressive about them?

They have a great size and excellent capabilities. We work directly with Three29, so they get to know our brand. Moreover, we’ve never come to them with something that they can’t handle. They always know how to do it.

All in all, they’re great people to work with, and we value our partnership.

Are there any areas they could improve?

No, we don’t have anything at this point. We’ve been happy working with them.

Do you have any advice for potential customers?

Show them how everything ties together. If they have knowledge about your business and your pain points, they’ll be able to come up with interesting ideas and suggestions.

BACKGROUND

Please describe your company and your position there.

Our company is a financial trust fund created in 1957, located in California. We provide members with personalized and specialized administration of their healthcare and pension benefits. I am a manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Three29, and what were your goals?

Creating modern websites built with standard and specific functions, while keeping the design flexible and customizable as our business needs change. It is important that updates can be made quickly, preferably in real-time in order to support our membership. We hired Three29 to help solve this issue and elevate the user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Three29 by way of a Goggle search. We were looking for local companies that could fulfill our requirements. We sent out a Request for Proposal (RFP) to a short list of vendors. Three29 won the bid which kicked off our business relationship.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Three29 took the time to understand our brand, vision, needs and compiled a timeline and creative brief. The process before the build even began was well executed. This process ensured all our wants and needs were addressed every step of the way. We enjoyed working with them and valued their expertise.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Kevin, CEO during the RFP process. Once we began implementation, we worked with Amy, Jessica, and Joe.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We currently have two different websites that are flexible with our growing and ever-changing business, thanks to Three29. Our team can easily create new landing page experiences, add more dynamic content when needed, and the mobile responsive design is heavily used by our Membership and works without issue.

We wish there was more flexibility with the custom pages designed for us, however the Three29 team is always willing to help if any changes are needed. We highly suggest launching your website during business hours to ensure their project managers and staff are able to support.

Describe their project management style, including communication tools and timeliness.

Three29 was very organized. We had bi-weekly interactive sessions and stayed on-track for the entire project.

What did you find most impressive or unique about this company?

The team did great designing the user experience. They captured and understood our requirements and worked with us to build and deliver the final products. The designer Amy did an amazing job taking our concepts and turning them into actual designs!

Are there any areas for improvement or something they could have done differently?

There were changes to their staff during the project so the transitions were challenging. Nonetheless they were still willing to support with issues we experienced during that time.

BACKGROUND

Introduce your business and what you do there.

I’m a department’s executive director for an organization working with K-12 public schools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

We needed help with redesigning our flagship product.

SOLUTION

What was the scope of their involvement?

Three29 helped us redesign our software application. Initially, we provided them with an overview of what we wanted to achieve with the project, and we had a series of brainstorming sessions to discuss the software’s functionality. Then, their team came back with a prototype and some design ideas, and we walked through them to provide feedback.

After implementing our feedback, Three29 met with us again to show us the designs. The iterative design process ran for a couple of months, especially because we wanted to spend a good amount of time focusing on our product’s design. Once we finished the design process, Three29 delivered the files and everything else needed for our in-house developers to implement the new design.

We already had very specific user personas identified because we’ve been in the space for a while, so Three29’s scope didn’t include identifying user personas. Still, they interviewed various clients and did some focus groups to gather additional feedback from users.

What is the team composition?

We worked with 3–4 people from Three29, including a project manager, a UI/UX designer, and a developer who made suggestions on some of the tools we might want to use.

What is the status of this engagement?

We worked together from October 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our clients were very happy with the new design, so we started the new scholar year with very positive feedback. Everyone loved the app’s new look and feel, as well as its ease of use. We’ve actually worked with Three29 more than once because they’re wonderful. We love all the ideas they bring to the table, and they feel like an extension of our team.

How did Three29 perform from a project management standpoint?

Three29’s project management was wonderful. They stayed on budget and were very conscious about it. Moreover, they were very responsive and worked with us to meet all of our deadlines so that we didn’t have issues in that regard. We communicated via phone, email, and Zoom, and Three29 used a project management tool on their end, although I’m not sure which one.

What did you find most impressive about them?

Three29’s biggest strength was listening to us and delivering exactly what we asked them for. Moreover, they were very creative and brought excellent solutions to the table. Overall, they were an outstanding partner.

Are there any areas they could improve?

No. I can’t think of anything they could improve on.

Do you have any advice for potential customers?

Be ready to explain what you’re looking for, and Three29 will deliver; they’re very talented.

BACKGROUND

Please describe your company and your position there.

I am the Operations Director for West Coast Sourdough Deli, a fast-growing sandwich, soup & salad chain based in Northern California.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dedicated Designs, and what were your goals?

Dedicated Designs originally were brought on to help us create a new website from scratch on very short notice. Our corporate team was impressed by their incredibly responsive, pro-active approach to this project and as a result, they very quickly were also brought on board permanently to oversee all our digital marketing. To this day, they handle our Yelp, Google, Facebook, Instagram and LinkedIn presence for all 25+ locations.

SOLUTION

How did you select this vendor and what were the deciding factors?

Dedicated Designs was chosen because they had demonstrated a track record of being able to provide a bespoke solution to other restaurant groups, and this was reinforced when we found that every task provided to them was being completed to the highest standards. Deciding factors were the depth & speed of service, their fair price point and their willingness to go the extra mile to help us.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Dedicated Designs handled every aspect of our digital presence. They created & branded all Yelp, Facebook, Instagram and Google pages for all our locations, monitored & maintained our website, adding extra features & functions as we needed, and also oversaw our marketing strategy on a macro level. They helped us run several fundraisers on National Sandwich Day, and aided in promoting several of our key events/specials during the year.

Their graphic design team provided artwork for our murals within our stores, as well as creating unique posters to aid promotion of our app & loyalty program too. Their design team also created the look & feel of all our social media posts.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an extensive group of people within Dedicated Design, because we were having them manage a very large array of diverse aspects of our marketing strategy. We coordinated with Digital Ad reps, Graphic Design reps, Operations Managers, Website Managers to name a few.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our company has grown from 5 stores to 25 stores in the (less than) 3 years that we have worked with Dedicated Designs. Their deliverables have always been excellent in professionalism and quality, enabling our brand to be viewed from an early point in our history as top of its field.

How effective was the workflow between your team and theirs?

Dedicated Designs was in near constant communication with us throughout all our most intensive & urgent projects, keeping us abreast of all anticipated deadlines & targets.

What did you find most impressive or unique about this company?

They're a 1-stop shop for all marketing needs, offering any services you might need within their growing team, whilst still being very hands-on with their service.

Are there any areas for improvement or something they could have done differently?

Any "weak links" within their performance have been mostly eradicated as they have grown their team and included a varied array of skilled & talented people. Their email campaigns started off with mixed results but greatly improved over time once they incorporated a graphic designer, for example.

BACKGROUND

Introduce your business and what you do there.

I am an executive for a trucking software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dedicated Designs?

We were launching new software and wanted them to create a fresh image for it and help us build recognition within the industry.

SOLUTION

What was the scope of their involvement?

Dedicated Designs has developed a new look and brand image for our software. We provided some guidelines, but they shared market research and made creative recommendations for a new look and logo. We shared their designs with our customers, and they didn’t praise the eye as much as we had hoped, so the team helped us dive deeper into the look and tried to make it more memorable. 

They’ve also developed a WordPress website for us. Now, they’re helping us with an outreach campaign.

What is the team composition?

We’ve worked with Joshua (Founder), a lead designer, and two other teammates who helped with videos and the website.

How did you come to work with Dedicated Designs?

We found Dedicated Designs online through an incognito website search. We connected with Josh quickly and were impressed with Michelle’s design style, so we moved forward with the engagement. 

How much have you invested with them?

We’ve invested about $10,000 in the partnership. 

What is the status of this engagement?

We started working together in May 2022, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t seen any quantifiable results yet. However, Dedicated Designs has done an amazing job creating the look and feel of the software, and we’re pleased with the website. Although the initial response to the designs wasn’t as positive as we would’ve liked, we’ve fallen in love with the brand image; it really aligns with our vision. 

How did Dedicated Designs perform from a project management standpoint?

We’ve had to accomplish a lot in a short timeframe, and Dedicated Designs has done their best to meet deadlines under challenging business circumstances. We’ve faced a couple of hiccups, but they’ve been as responsive as possible. We meet virtually via Zoom and in person. 

What did you find most impressive about them?

Dedicated Designs’ artistic creativity is their biggest strength. They’re also good people who are committed to delivering results that make us happy.

Are there any areas they could improve?

They could improve by understanding our industry and competitors better.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Wallbeds 'n' More.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dedicated Designs?

We needed a company that could handle our digital marketing efforts.

SOLUTION

What was the scope of their involvement?

We hired Dedicated Designs to handle our digital marketing initiatives. They’ve done a lot of research to understand what the corporate’s trying to achieve with our digital marketing. They currently handle our social media channels, including our Facebook, Instagram, and YouTube accounts. They also handle our paid ads, Google ads, and SEO and create content for our blogs.

Aside from that, they’ve redesigned our entire website to improve its look and feel. They continue to make changes and updates to the site’s visuals and functionality as needed. They also handle the site’s maintenance and hosting.

What is the team composition?

We regularly work with 3–5 people from Dedicated Designs.

How did you come to work with Dedicated Designs?

We found Dedicated Designs through a referral. They were doing business with one of our franchise stores, so they understood our products and challenges. I had worked with them long enough to know that they were good at what they were doing.

How much have you invested with them?

We spend around $5,000 per month on their services. I’d say we’ve spent around $100,000 in total so far.

What is the status of this engagement?

We started working together in July 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any specific metrics, but all of the results have been positive so far. Our sales, for instance, have been phenomenal.

How did Dedicated Designs perform from a project management standpoint?

Dedicated Designs has performed well in terms of project management. They provide us with full, detailed reports per month. They consistently deliver on time and within budget. There are never any surprises working with them.

We typically communicate through email.

What did you find most impressive about them?

Dedicated Designs listens. They understand what we’re trying to achieve, where we’re at, and what our budget is. They’re also extremely honest and transparent about what’s realistic in terms of our goals.

Are there any areas they could improve?

No, we don’t have any complaints. Their company is big enough to get things done but small enough that we can actually talk to people. It’s been a great relationship so far.

Do you have any advice for potential customers?

Make sure to listen to what they have to say and be open-minded to new suggestions and concepts.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Swamp Fox Tactics, an in-person training service and a digital platform for hard skills development. We provide a place for people to build and develop their own personal resiliency through emergency preparedness, self-defense, disaster preparedness, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dedicated Designs?

I was building my brand from the ground up. I had an informal business, but I was ready to launch it properly with a professionally developed website. I had developed an initial website that had no functionality, and I didn’t have enough experience in the digital design space, so I decided to hire Dedicated Designs.

SOLUTION

What was the scope of their involvement?

Dedicated Designs came in and helped me create an entirely new brand, logo, and website for my business, and they integrated an online store on the site as well. Additionally, they produced digital marketing materials and videos to use with my new brand.

Initially, Dedicated Designs worked closely with me to define and understand the vision I had for my business. I didn’t know what to expect from this process, and I was afraid that they would put their own personal touch on the deliverables. However, that was not what happened; instead, they asked various questions, and we had a very engaging dialog.

One time, Dedicated Designs shot some content and took professional photographs while I was conducting a live seminar outdoors. Then, they took that footage, edited it, and produced marketing materials and content for my site, as well as multiple promotional videos for various purposes. In these videos, I was in charge of doing the voiceover, which I really appreciated. For this part of the project, they brought their own equipment, including a drone.

One of the site’s most valuable features is the flow that Dedicated Designs created. They designed the site so that people can easily find the product or service they’re looking for. They don’t have to search for anything because everything is easily visible from the landing page. Additionally, they integrated it with third-party APIs to facilitate payments and transactions.

What is the team composition?

I worked with 4–6 people from Dedicated Designs on this project. However, Joshua (Founder) was my main point of contact, making it a really smooth process.

How much have you invested with them?

I spent around $6,500 in total.

What is the status of this engagement?

I contacted Dedicated Designs in the fall of 2020, and we completed the project in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When I started this project, it was a scary process because I didn’t know what to expect, but I put my faith in Dedicated Designs. Ultimately, they delivered an amazing brand, logo, and website for my business, as well as excellent digital marketing materials and videos. The website specifically checked all the boxes I was looking for; they made it smooth, visually appealing, professional, and functional.

As a result of this project, I was expecting to launch a professional-looking corporation, and that’s exactly what I achieved. Now, I’ve been getting excellent feedback from professional clients who want to do business with me. Moreover, I’ve received a lot of positive feedback from people about my website, and my number of customers has increased.

Overall, Dedicated Designs delivered an extremely professional and clean package that provided a smooth continuity between my marketing materials, my website, and my brand. Their designs really captured the vision I had for my business.

How did Dedicated Designs perform from a project management standpoint?

Dedicated Designs offered great communication throughout the project. Managing a project like this one and making decisions was a new venture for me, but they were extremely patient. Additionally, they offered a great process for building the brand and designing the site, making the entire experience really easy.

I’m not used to shooting content, but Dedicated Designs did a great job at letting me do my seminar while providing the necessary direction to shoot great footage. Ultimately, I was really happy with what they did that day.

Dedicated Designs used Basecamp for project management, where we could keep everything organized, communicate, and share documents, images, and media. We also had open discussions between their entire team and us, allowing multiple people involved in multiple parts of the project to be on the same page.

In addition to Basecamp, we communicated via emails and regular Zoom calls. During those calls, we went over the project, and they asked me questions regarding the designs and assets to get my feedback.

What did you find most impressive about them?

The end products that Dedicated Designs delivered speak for themselves. What they delivered was great, and the process of creating it was very simple. Some people have even asked me who built my website, and I’ve always directed them to Dedicated Designs.

Are there any areas they could improve?

No. Any challenges I had were challenges on my end.

Do you have any advice for potential customers?

Trust them, and don’t be afraid to be honest with them.

BACKGROUND

Introduce your business and what you do there.

I’m a professional development liaison for the California Association of School Social Workers, a professional organization comprised of school social workers across the state.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dedicated Designs?

We wanted to update and modernize our website because it looked really antiquated. We also wanted something that was user-friendly on the front- and backend.

SOLUTION

What was the scope of their involvement?

We reached out to Dedicated Designs to provide us with ongoing web design and development support.

They built the website from scratch using Wix, and we basically gave them the creative freedom to interpret our input and feedback into the final product.

What is the team composition?

Our main point of contact is Josh.

How did you come to work with Dedicated Designs?

We came across Dedicated Designs through a referral and what appealed to me was Josh’s (Founder) expertise and experience as a former teacher — so he already understood what we were looking for.

How much have you invested with them?

So far, I believe we’ve spent about $10,000.

What is the status of this engagement?

Our ongoing partnership started in March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had so many visitors coming to our website and engaging with us since partnering with Dedicated Designs — the partnership has been a real game-changer for us.

How did Dedicated Designs perform from a project management standpoint?

I have no complaints as they’ve performed well from a project management perspective and achieved great results within the boundaries of what we can do — it’s honestly been such a seamless process.

We typically use Google Meet and email to communicate.

What did you find most impressive about them?

We’re impressed with their human-centered process and their ability to understand us as a nonprofit in an educational setting.

Are there any areas they could improve?

I don’t have any constructive feedback as they accomplish what’s needed within our limits.

Do you have any advice for potential customers?

I advise you to understand your goals with their team and they'll surely deliver.

BACKGROUND

Please describe your company and your position there.

Owner of Serenity Cards and Coaching. Creative and Business Coach. Craft supplies. Handmade cards. Team building.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dedicated Designs, and what were your goals?

SEO, Landing Pages, Audience targeting, Graphic Design, Forms and web dev for campaigns, some web maintenance

SOLUTION

How did you select this vendor and what were the deciding factors?

Met Josh through a networking group. Relationship, price, quality, reputation, follow-through

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brainstorm, scope, requirements, dev, testing, launch. Woo Commerce, and whatever else my blog technology is. Mailchimp.

How many people from the vendor's team worked with you, and what were their positions?

4. CEO, Web developer, Project Manager, Graphic Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• SEO - still in process
• Cards for Causes Campaign - from 0 users to 10/month and increasing. Adoption and usage is exactly what I hoped for.
• FB Ad audience (card makers)- much greater conversion
• Creative Intentions - I was late launching it but it is very nicely poised for the next annual cycle!
• Urgent maint/fixes - great response, high quality.
• Retired/BOGO experience - I am late launching it but the little usage I have is very effective and easy to use for customers. My numbers are not huge.

What I can say is that I have so much confidence when I point people to my online experience. I trust that it will work and I trust that it carries the message I want to convey. My work is really about purpose and community, and this is a great tool to achieve that end. Josh and his team are a huge part of my confidence, and a huge part of me making things easier for my customers and community.

Describe their project management style, including communication tools and timeliness.

Heavy reliance on email - this has its plusses and minuses. Sometimes a personal connection could serve better. Also, an intentional tracking tool for requirements would be more efficient.

What did you find most impressive or unique about this company?

I trust Josh. I trust his character and his commitment. I love their design work. Meet their dates. Reasonable schedules.

Are there any areas for improvement or something they could have done differently?

I like very very thorough testing, and I like personalized communication. Josh and I have spoken about this and it is improving immensely.