Three29

BACKGROUND

Introduce your business and what you do there.

I am the director of sales and marketing for a company that manufactures pediatric dental products. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29 Web Design & Development?

We were moving away from our ERP system and needed to rebuild our e-commerce site hosted by that system quickly. We hired Three29 Web Design & Development to help us with this development. 

SOLUTION

What was the scope of their involvement?

We worked with Three29 Web Design & Development on a different project, so they were familiar with our company. We used WooCommerce to develop the e-commerce site, and they integrated multiple plug-ins. Three29 Web Design & Development also built a custom page for our site. 

What is the team composition?

We worked with about four people from Three29 Web Design & Development. 

How did you come to work with Three29 Web Design & Development?

We’d worked with them previously. 

How much have you invested with them?

We spent between $50,000–$199,000. 

What is the status of this engagement?

We worked together between August–September 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They helped us get an e-commerce site up and running in less than 30 days; this is something we wouldn’t have been able to do without them. We were up against a very tight deadline, and they were still able to listen to us and execute all of our ideas. We’ve received positive feedback on our site and consider the engagement successful. 

How did Three29 Web Design & Development perform from a project management standpoint?

Three29 Web Design & Development was very transparent with us; if anything needed to be changed in the budget, they were upfront about that. The team stayed within budget and delivered on time. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Nicholas (Project Manager) and Justin (Director of Engineering). They were both excellent. 

What did you find most impressive about them?

Their team was very receptive to our needs and got to know our brand. They took feedback well and listened carefully. Three29 Web Design & Development had a good balance between making recommendations and adhering to our branding guidelines. Their team is enjoyable and easy to work with. 

Are there any areas they could improve?

There’s nothing that we can come up with. 

BACKGROUND

Please describe your company and position.

I am the Chief Insurance Officer

Describe what your company does in a single sentence.

Digital insurance agency providing business insurance to SMEs across America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 Web Design & Development to accomplish?

• Identify function and style needs of our website based on our value proposition and services.
• Design, build, launch new website
• Integrate website with CRM

SOLUTION

How did you find Three29 Web Design & Development?

Referral

Why did you select Three29 Web Design & Development over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Three29 Web Design & Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Provided detailed design and marketing feedback of existing website.
• Worked with the team to identify critical branding and messaging goals.
• Helped write and design new website and features.
• Worked to build website and content. Integrated data with our CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased SEL results
• Increased time on page
• More return visits to site
• Identified penetration by audience persona and tracked conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team was able to collaborate with our marketing stakeholders and implement feedback in reasonable time frames. Delay in launch was on our end due to prioritization. Their team did a good job of setting expectations and checking in with regular touch points.

What was your primary form of communication with Three29 Web Design & Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Personalized
• thoughtful
• talented small company with full stack capabilities.

Are there any areas for improvement or something Three29 Web Design & Development could have done differently?

We were delayed in our end and the team didn’t realize the impact to timelines as a result. Final product was amazing.

BACKGROUND

Please describe your company and position.

I am a Planner at EncorEstate Plans

Describe what your company does in a single sentence.

Estate Planning Software for financial advisors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 to accomplish?

• Logo for new company
• Website Landing Page
• Full Website Construction

SOLUTION

How did you find Three29?

Referral

Why did you select Three29 over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Three29 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After a previous company shut down our side of the business to focus on their core offering, we asked Three29 to help us basically restart our business. This included a brand new website with logo creation. On the website, it was a landing page and several other pages that needed to communicate well together to assist us in bringing over clients that followed us from a previous company that was no longer offering our service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They met all stated timelines for the entire project, even though we were late in getting some information to them and made some last minute changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Amazing response time. Having a team to work with versus one individual was great. Gave me confidence that they had a deep enough bench to get the project done. If we were not sure who to go to within the team, we went to our project manager, who would get things to the right person.

What was your primary form of communication with Three29?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Small company feel, but bigger company resources. I know we were not their largest project, but we always felt treated like we were the most important people they were talking to.

Are there any areas for improvement or something Three29 could have done differently?

No - they did what they said they could do on timelines they delivered on at the price quoted.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Mark III

Describe what your company does in a single sentence.

Mark III is a family-owned full-service construction company with three unique and complementary businesses – M3 MEP, M3 Service, and M3 Components. From concept to maintenance, Mark III delivers projects across California and specializes in healthcare, higher education, and industrial projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 to accomplish?

• Create a website for a new company

SOLUTION

How did you find Three29?

Repeat Client

Why did you select Three29 over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Repeat and Trusted Web Design Partner

How many teammates from Three29 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

T29 was hired to create a new website complete with an interactive 3D model products page.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting the projet scope, specifically developing a solution to showcase a 3D model of the product. Meeting schedule and project milestones.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nick was extremely patient, helpful, and responsive. We were not able to meet the original project schedule but Nick made a plan to get the project back on track and worked hard so all parties were aligned and hitting deadlines. 

Nick always gave advanced notice if he was going to be out of the office and was incredibly quick to reply all other times. He overly communicated, sent reminders, and was patient in explaining the process or anything new.

What was your primary form of communication with Three29?

Virtual Meeting

What did you find most impressive or unique about this company?

They are creative problem-solvers. I am excited to work with Three29. They have a strong team culture, and leadership is involved in the projects.

Are there any areas for improvement or something Three29 could have done differently?

We had a couple hand-off's between project managers at the beginning of the project that hurt our schedule. Once Nick was assigned it was smooth sailing!

BACKGROUND

Introduce your business and what you do there.

I’m the founder of CreateHQ, a social subscription platform where creators can come online and get paid for their content. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

I hired them for web development and design. Our previous team wasn’t that good, and we wanted Three29 to take our existing scenario and turn it around. 

SOLUTION

What was the scope of their involvement?

Three29 started by doing a code review of my previous team’s work. Then, we had an in-person meeting to ensure we were on the same page about the objectives and the timeline. From there, I gave Three29 my login credentials to ensure they had access to everything they needed. 

The team proposed a solution to develop a script we rebranded and made ours. From there, they designed our website using InVision and developed it using WordPress and PHP. 

In the previous team’s work, the website had a blank canvas for login without much functionality beyond that. Three29 did a complete redesign of the landing page and created all the key functionalities, including sending messages, commenting, liking, and engaging. 

On the website, users can sign up and create a profile, and if they want to become a creator, they can verify themselves by filling out a form, scanning their IDs, and making a sign that contains their user name and date. I can verify each creator and enable them to upload their content and monetize it. 

For example, a fitness instructor can upload a workout video series to build biceps in five weeks. They can upload those videos to their profile, set a price, and subscribers can sign up for that instructor’s channel. 

Creators can also monetize their work through products. For example, a fitness instructor can post shaker cups or pre-workout protein powders. The site can also serve to network with others in the creator’s same niche. For example, the same fitness instructor located in Sacramento can collaborate with another instructor in Miami. 

The site is already finished. Currently, Three29 is moving everything from the staging area to the live server, and we’re set to launch next Monday. 

What is the team composition?

Kevin (President & Founder) was my initial point of contact, Justin (Director of Engineering) was our lead developer, and I also worked with Nicholas (Project Manager). Nicholas would relay all communication with the rest of the team from Three29. 

How did you come to work with Three29?

I found them through Google in May 2021. I initially contacted Kevin, who warned me about potential snags I might run into with other teams. He made me comfortable calling him back if I needed help, which was what happened. 

How much have you invested with them?

We spent about $35,000. 

What is the status of this engagement?

We worked together from December 2022–June 2023. From December 2022–March 2023, they set up the staging site, and from March–June 2023, they made updates, and we did QA. The project is finished; Three29 is going through their final review, and the site will launch next Monday.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I can’t express enough how thankful I am to the Three29 team. The new landing page design looked beautiful, and the key functionality was there. Comparing the previous teams’ work with what we have now, it’s a night and day difference. Overall, I couldn’t be happier with the product Three29 delivered. 

Kevin and his team were amazing and helpful in our transition and ensured everything was up to par with what we talked about. He understood my frustrations with the previous team. I’m thankful to Kevin, Justin, and Nicholas for seeing this project through to the exact point I envisioned.

How did Three29 perform from a project management standpoint?

Nicholas was absolutely amazing. He was in constant communication with me and explained each step. If I didn’t understand anything from the initial email, he called and walked me through everything. 

We had almost daily check-ins, even on weekends, if needed. I mostly communicated with them through Gmail. I also had all the team’s numbers and could call any of them to handle any issue. They did everything I needed, enacted any changes within a day, and always went above and beyond to make sure I knew when things were done.

Three29 gave me the $35,000 budget, and they stuck to that. 

What did you find most impressive about them?

Three29’s communication skills and ability to make me feel comfortable were their biggest attributes. They reassured me every step of the way, which was most important for me, coming from working with two teams who couldn’t complete the job and where I was taken advantage of. Kevin ensured that wouldn’t happen; he was upfront and honest about costs. 

Moreover, the team’s respect level and professionalism distinguished them from other providers. They made sure they relayed any issues, and if I had any questions, they explained everything. They exceeded my experience with any other company I’ve talked to on every level. 

With the previous team, I had to break down everything I wanted and how I envisioned it, whereas with Three29, it was more of a back-and-forth where they also proposed ideas. I didn’t know all their capabilities, so they told me what they could do, and their skill level was outstanding. 

Are there any areas they could improve?

I can’t pinpoint any areas for improvement; Three29 hit it on all cylinders. 

Do you have any advice for potential customers?

My dad is working on a website, and I recommended Three29 to him since he has issues with his current team. If he wants to work with a team that can actually deliver, Three29 is who you want to work with. I recommend them to anybody.

BACKGROUND

Please describe your company and position.

I am the Product Director of CREtelligent

Describe what your company does in a single sentence.

Commercial Real Estate Due Diligence Reports and Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 to accomplish?

• Modernize our Reports
• Modernize our Platform
• Tune and Enhance our User Experience

SOLUTION

How did you find Three29?

• Referral

Why did you select Three29 over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Three29 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Engaged with 329 to help drive out more engagement on our platform by improving the interactivity and reinforcing the experience. They helped us redesign our Platform as well as several key Product offerings. We collaborated with them to produce wireframes and mock ups to test with our client base prior to engaging in a full build. This is part of a larger user experience effort that is ongoing and will continue for months to come.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We meet weekly to iterate on the wireframe design and guide the next phase. Each week we review the progress of the design evolution. In each meeting, 329 came prepared to demonstrate the progress they had made in the previous week, listen to our feedback and align the design while taking on new requirements. Our progress was measured in newly constructed features and deliverables. We've come to rely on Three29 as an extension of our internal team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

329 demonstrated consistent on time delivery and responsiveness to our needs. The projects were frequently moving targets and exploratory and the 329 team maintained professionalism and adaptability throughout.

What was your primary form of communication with Three29?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to engage at any level we desire and augment our team as needed. This allowed us to scale up and down quickly without impacting our internal development teams.

Are there any areas for improvement or something Three29 could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I am the interior design director for a construction and interior design company; I also head up the marketing aspect.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

We wanted a website that reflects who we are, which required a complete overhaul and update. Our goal is to be client-facing and have them get to know us when they visit the site. 

SOLUTION

What was the scope of their involvement?

Three29 first got a sense of where we wanted to head with everything. We then had review processes in place as they worked from a broad perspective down to the details. We used this process to determine how to present our brand in a way that reflects who we are. 

They are using our new branding as a standard for the website. We believe WordPress and Java have been used for the development. Three29 designed the website's appearance and organization regarding how the information is presented. We use the site as an online portfolio and an introduction to who we are. The first deliverable was the landing page; the other deliverable has been getting the website up and running. 

Three29 is also doing some copy and helping us with graphic materials for our rebrand. They are also providing us with maintenance services. 

What is the team composition?

There are four people in total that we are in touch with. We work with Kevin (President & Founder), Nick (Project Manager), a designer, and a copy person. I believe there are multiple people behind the scenes well. 

How did you come to work with Three29?

They were a referral from the person who did our branding. 

How much have you invested in them?

I believe we’ve spent around $10,000.

What is the status of this engagement?

We have been working with Three29 since February 2022, and it is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team is ecstatic with Three29’s work, and we feel like they listen to us and give us what we want and more. Their quality of work is high because they’re experts at what they do. Three29’s guidance and insight along the way has been really invaluable.

How did Three29 perform from a project management standpoint?

They have done very well with project management and keep us on track.  We typically communicate through Zoom calls. 

What did you find most impressive about them?

We are very happy and have been impressed with their ability to dig into the project. We haven’t worked with a lot of other teams, but we feel like they know their craft and are good at communicating and connecting with us. Three29 has tried to get us what we are looking for and utilizes all of their skills to do that. 

The team is very hands-on and engaged in the project. Every project has challenges, but we’ve been impressed with their willingness to be a part of those challenges and a part of our team. We appreciate knowing that Three29 is here to support our team and have been impressed with how they collaborate with other vendors we work with. 

Are there any areas they could improve?

We had some challenges in the beginning with consistency in the team, but they've never missed a beat and keep us on track, which we’ve been really impressed with. 

Do you have any advice for potential customers?

Be very direct with your feedback, and don’t worry about hurting feelings. Three29 told us they wanted us to be straightforward and give them honest feedback. They do really well with direct feedback, like any design company, because there is no ego. 

BACKGROUND

Introduce your business and what you do there.

I’m the economic development director at the Placer County government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dedicated Designs?

We needed someone to develop a new website for us. We required a new film office website to collect location data because we work within Hollywood and industry location experts.

SOLUTION

What was the scope of their involvement?

Dedicated Designs designed and developed our film office website from scratch. Additionally, they created a database that included all of the different location photos. Before starting this project, their team saw our current website, and we gave them detailed specifications about what we needed from the new one. The initial process was collaborative and helped us define how to move forward with the development process.

What is the team composition?

Usually, two teammates from Dedicated Designs were in our regular meetings, but we had access to other teammates, too.

How did you come to work with Dedicated Designs?

I wasn’t part of finding them.

How much have you invested with them?

We spent between $30,000–$40,000.

What is the status of this engagement?

We worked together from July 2022–February 2023. Now, Dedicated Designs provides hosting and maintenance as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the website on February 14, 2023, with a campaign related to Valentine’s Day and received great and very positive feedback from the industry and our partners. Dedicated Designs added new videos to our website in places we hadn’t anticipated. These videos were very attractive, driving the industry’s attention.

Additionally, Dedicated Designs implemented an easier way for us to upload data into the website's database. That was a pleasant surprise because we didn’t expect that process to be so easy.

How did Dedicated Designs perform from a project management standpoint?

Dedicated Designs delivered on time and within budget — everything was as expected. Throughout the project, we had to learn how each other communicated. We had one hiccup around communication, but we quickly realized that we weren’t speaking the same language. Still, Dedicated Designs was able to fix the issue fast and work around the misunderstanding.

What did you find most impressive about them?

Dedicated Designs brought new and creative ideas to our project.

Are there any areas they could improve?

There was nothing Dedicated Designs could have improved on. Our project wasn’t perfect, but their team addressed our small hiccup very well. I was able to communicate with the head of their company, and we figured out a solution.

Do you have any advice for potential customers?

Go in knowing what you want and be open to listening to their ideas.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing at Mikuni Restaurant Group, Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

We’ve worked with Three29 on different business challenges, from honing our brand to further developing and expanding it, graphic design work, and marketing campaigns.

SOLUTION

What was the scope of their involvement?

Three29 has been our marketing partner for over a decade. They manage our digital advertising and create campaigns on Google, Facebook, Instagram, Twitter, LinkedIn, and YouTube. Three29 has also helped us manage hiring campaigns and created ad campaigns on three hiring platforms, including CareerBuilder.

Moreover, Three29 assists us with all our graphic design needs, including online and offline advertisements and social media posts. They’ve designed custom graphics that we’ve used in our website and marketing materials. We create the advertisements collaboratively with Three29’s design team and our direction. They’ve also helped us redefine our brand’s visual identity. 

Three29 created our company’s website nine years ago, and they’re currently working on updating it. The site’s new version will be launched in April 2023, and Three29 has designed it using Figma and Adobe Creative Suite. I have access to see the site mapping and design flow. Three29 is developing the new site on WordPress. 

Lastly, Three29 is rebuilding our mobile application. We wanted to build a customized app for our loyalty base, where customers can obtain additional benefits, such as jumping in line on their reservation once they hit certain tiers. Our loyalty provider for table management didn’t communicate with us, so we had to look for our own solution, and Three29 has provided it. They manage all the integrations with our loyalty partners and third-party partners. Three29 has also helped with our SEO strategy in the past, but not currently. 

What is the team composition?

My main point of contact with Three29 have been Kevin (President & Founder) and Max (Department Lead, Project Management). We’ve worked with other former employees from Three29, around 6–7 teammates in total. 

How did you come to work with Three29?

Before Kevin started Three29, he was working with another organization that was our agency at that time. He was our project manager, and when he left that company to start Three29, we followed him since he had a stronger relationship with him than with the agency. 

How much have you invested with them?

For the mobile app and web development project, we’ve invested $50,000. In our overall relationship with Three29, we’ve invested around $1 million–$5 million. 

What is the status of this engagement?

We began working with Three29 in 2007, although I wasn’t in my current position. I came to my position in June 2013, and the relationship with Three29 was handed over to me by my predecessor. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Three29 has been a wonderful partner. They’ve answered all our requests and delivered what we need. I’d recommend them to other business partners in the community, specifically in the restaurant industry, since that’s their focus area. 

In our past marketing campaigns, we’ve seen the value Three29 brings. They’ve met our expectations.

How did Three29 perform from a project management standpoint?

Three29 stays on budget, and when the budget has changed is because I’ve gone outside of the original scope. We communicate through phone calls and emails. For meetings, we use Google Meet and meet in-person meetings since their office is close to our restaurant. We use Asana for project management. 

What did you find most impressive about them?

I’m most impressed with Three29’s transparency. They’re open to feedback, listen attentively to our requests, and make the required adjustments. Our open and transparent relationship has allowed us to achieve our goals and work efficiently.

Are there any areas they could improve?

Three29’s biggest challenge is finding a consistent and good quality staff other than Max and Kevin. I don’t blame them since that’s just the climate we’re in at the moment. However, Three29’s staff change sometimes can hinder the project's momentum. We’ve worked through this issue, and Three29 prevents any possible problem before it happens.

BACKGROUND

Introduce your business and what you do there.

I’m the chief communications officer at Material Innovation Initiative, a think tank working on advancing the development of next-gen materials. We primarily conduct research, share knowledge, and drive connections.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dedicated Designs?

When we started, we needed a website, so we created one ourselves. However, we quickly realized that the site didn’t meet our demands. We needed something more complex to help us disseminate our work research and share knowledge with our target audiences. We needed a website design company to help us with the process.

SOLUTION

What was the scope of their involvement?

Dedicated Designs created our website from scratch. The previous one was hosted on Wix, and they built the new one on WordPress and created many new pages. They also helped us majorly with the design. 

Once they came on board, Dedicated Designs set up their working process in four stages. In the first stage, we discussed the website design and structure they’d create for us. They had a detailed marketing and branding exercise with brand storytelling exercises to help us define our target audiences. They also told us clearly what was the best way to build our website, so it became clear the kind of pages we wanted.

In the second stage, they laid down the whole structure. Then, the team created all the content, uploaded it, and looked at the design. Lastly, we did some troubleshooting with the website, and they created tutorials for our team to understand how the website worked so we could operate it independently.

Since research was crucial for us, Dedicated Designs created an innovator database, which was a complete online repository of different innovators. They also worked on search functionality and UX design and created FAQs, reports, and events pages.

What is the team composition?

We primarily worked with Courtney (Director of Web Design). She was in charge of project and account management, so she actively engaged with our team. We also worked with Markus (web Developer), who took care of all the UX/UI design and complex coding.

How did you come to work with Dedicated Designs?

They were already working with us when I joined the company. Dedicated Designs was helping us with site management, and since their track record was excellent, we hired them to redesign the website.

How much have you invested with them?

Less than $20,000.

What is the status of this engagement?

We started working with them in August 2022, and the website was launched in December 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is nice and seamless to navigate through, and the functionality is absolutely wonderful. Moreover, our website traffic increased by 77% once the site was launched.

How did Dedicated Designs perform from a project management standpoint?

Project management was fantastic. They managed every request we had for them and even had some hours left after they completed all the tasks. We didn’t have any problems working with Dedicated Designs. They were very reassuring, and it was nice to have them.

We created a detailed spreadsheet on Google Sheets. We also used Miro boards to understand the website structure and design and give them our opinion. Aside from that, we had weekly Zoom calls to discuss progress.

What did you find most impressive about them?

Dedicated Designs was passionate about marketing-related projects and exceedingly talented in their work. The team was thorough and experienced. We’d definitely hire Dedicated Designs again for any website-related work.

Are there any areas they could improve?

I can’t think of anything. We didn’t face any issues; working with Dedicated Designs was a delight.

Do you have any advice for potential customers?

Genrally, it’s important to know what you’re looking for and give those requirements clearly when you’re working with an agency.