Three29

BACKGROUND

Please describe your company and your position there.

Bail bond business in Auburn California providing surety bail bonds for individuals pending charges filed against them in local court actions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dedicated Designs, and what were your goals?

Create and manage new website, clean up old website, and increase search results on all search engine platforms.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referred to our office from another company using vendor for several years, and were very happy with their service.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Build new website specifically for a bail bond business, make sure the website is compliant with County and State guidelines, bring old website current with rules/regulations/relativity. Create strategy for increased market rankings on Google -- especially concentrating on Google Maps.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with website designers and the owner in creating a specific website for our business.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My Gogle rankings are much better for my old site and new site. I am impressed on how much time and effort Josh and his team put in to understanding our business and its nuances. The articles submitted for SEO are well-written and I can tell time was spent in understanding my industry needs.

How effective was the workflow between your team and theirs?

Fast and thorough

What did you find most impressive or unique about this company?

How much his team cares about my business, and like what they do.

Are there any areas for improvement or something they could have done differently?

I wish I found Dedicated Designs ten years ago. My previous SEO provider put in only 10% towards improving my business, Josh puts in 110%.

BACKGROUND

Introduce your business and what you do there.

I work for The Sanctuary, a retail cannabis dispensary in Sacramento, California. I’m the project manager and delivery manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

We are in the middle of relaunching our brand. We relaunched the whole business, moved locations, changed our name, and went through a rebranding process. After that, I started seeking out web development and marketing opportunities for our business so that we can continue to grow. That’s when I came across Three29. 

SOLUTION

What was the scope of their involvement?

Our relationship with Three29 started with web development and design. They did an in-depth initial discovery process to gather ideas and get a good feel for our company.  During that process, we communicated back and forth regarding what we were looking for and what they could accommodate — they were very upfront about what they could or couldn’t. From that discovery process, they took our feedback and then presented design options to us for our approval.

They are continuing to work on our website, and it should be launching within the next two weeks or so. They also just started providing marketing for us. They’re creating campaigns and steering us into new territory we didn’t utilize before. We’re big on text message marketing, and they’re also doing different email marketing campaigns. We also have other potential app development opportunities coming up later in the year. 

What is the team composition?

I have direct communication with Kevin (CEO) and Julia (Project Manager) for web design and development. I also work with Jessica (Digital Marketing Strategist) and her entire marketing staff on our ongoing marketing campaigns. 

I mostly work with the division heads, and then they have their teams below them. I have a good relationship with the web developer assigned to our project. I’ve also worked with some of their in-house photographers. 

How did you come to work with Three29?

We found them through Google. I went through local web design and development companies. I’m very particular in what I look for — prior to working in cannabis, I was a actually project manager and owner of a small web design firm myself. I’m very strict in what I look for and know industry terminology. Simply put, it’s hard to pull one over on me in this field.

I went with them because, from the gate, they were very upfront and honest about their pricing models and what they do and provide. I never felt like they were trying to upsell me on things that I didn’t need — they were very concise and honest. It came down to their professional honesty. They never tried to run any games on us, which is very common in the development field. Many people will use closet terminology that people aren’t very comfortable with or might not know. However, it was always an honest conversation with Three29 from the beginning. 

They also had a great portfolio, but great websites are a dime a dozen these days in terms of looks. It just came down to the honest work they provide and how transparent they were from the start. A lot of companies that try and work with cannabis dispensaries just see us as a meal ticket because we work in a high dollar industry. It’s very easy for somebody to want to come in and try and take advantage of that, but I have never once felt like I had to worry about anything with Three29. They’ve always had our best interests at heart, even before we were a client.

How much have you invested with them?

We’ve spent more than $20,000 with them. The web design is $15,500, and we’ll exceed $20,000 on marketing.

What is the status of this engagement?

We officially signed in October 2020, and we’ve been with them ever since. Our projects are wrapping up with them in terms of development, and our marketing is ongoing. We also have other projects that we’ll be working on with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything that I’ve received from Three29 thus far has delivered or exceeded the expectations of what they set forth. The web design and development has been a smooth transition for us, and we haven’t had any issues with them. They’ve been very communicative on what they need from us to keep the ball rolling. The 1–2 hitches we’ve had were more or less on my end. However, they’ve been very accommodating with those issues. It’s been very smooth.

In terms of marketing, they just started, so we don’t have any metrics yet. However, they’ve already dug in with our in-house marketing team and given them directions. They’re very hands-on and susceptible to feedback, and they all provide feedback very well. They’re just a good, well-rounded company. So far, our relationship with them is going really well, and we’re going to continue to be working with them.

How did Three29 perform from a project management standpoint?

I communicate with Julia through Gmail and phone. We had in-person meetings as well, but that option has become limited due to COVID-19. It’s been primarily digital communication from the start. That being said, it’s been one of the smoothest transitions to working with a new company that I’ve ever had. They’re very geared towards what they’re doing, and they have all of their ducks in a row. We’ve hit all of our deadlines. 

We’ve had very few issues with them, and any issues have been on our end in terms of getting them content. Even with those setbacks, we’re still on schedule. They manage their time well, and they reach out to me often to see if there's anything that I need. If they need something from us, they’re on it. 

Three29 has an open, easy, and step-by-step process. They’re always communicative and honest. As I said, they’re upfront about what they can or can’t do, what you should expect from them, and what their expectations are of you as a client.  They’re a very involved company, and they’re good at hitting milestones and sticking to the site map and timelines that they provide. That’s been my experience thus far, and I highly recommend them.

What did you find most impressive about them?

They’re an honest and upfront company about what they can or can’t do. To give you more insight into that, we were looking at doing app development. Being in the marijuana field is tricky because there are different regulations between iOS and Android. There are also federal limitations that you have to look into.

They were the first company that advised us not to pursue that project until we had companies willing to do the research for it, based on the legality and other issues we hadn’t looked into. This was before I’d even signed a contract with them. This project we’re looking at doing is well over $60,000, and they still discouraged us from pursuing it. That tells me they’re truly looking out for us. In the development field, honesty is one of the most important things. There are a lot of unsuspecting consumers that don’t know these things.

Are there any areas they could improve?

They’re really good at what they do. I don’t have any criticism because they haven’t given me anything to really complain about. I know that if there are going to be any setbacks — not that we’ve had them — they will be upfront about it and let us know what’s going on. 

Do you have any advice for potential customers?

If you’re willing to put the work in with them, you will have no issues. Keep in mind that they do move fast and keep their timelines. If they do get held up, it’s not going to be on them, because they’ve handled these projects well so far. They’ve given us nothing but the best. They’ve been professional this whole time, and I really can’t recommend them anymore for anyone looking for the services they provide.

BACKGROUND

Please describe your company and your position there.

We specialize in the sale of commercial real estate investment properties on behalf of private clients, syndicators, merchant builders and institutions. I am the President of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Three29?

We hired Three29 for the design and build of our website.

What were your goals for this project?

We wanted a sleek, clean, visually appealing and easy to use website, that branded us appropriately and allowed clients to contact us.

SOLUTION

How did you select Three29?

I Selected Three29 after making a mistake and trying to work with a low cost online provider of webdesign.

Describe the project in detail.

The project was the design and build of a website, hosted on Squarespace. We integrated photos, backend third party property hosting plugins, links, bios, and contact functionality.

What was the team composition?

We had a designer and builder that we worked with from Three29.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was a success due to the knowledge and communication from Three29. These projects cannot work without a strong communication skillset on the design end. Ideas and visions don't come together without listening and interaction. Three29 worked with us as we ebbed and flowed with our vison and desire. Both sides have to come together to make it work. They delivered.

How effective was the workflow between your team and theirs?

Workflow was very effective. It was easy to get them information and easy to get their feedback.

What did you find most impressive about this company?

Communication and desire to finish the project to completion.

Are there any areas for improvement?

Not from my interaction. They lived up to their end of the agreement.

BACKGROUND

Introduce your business and what you do there.

I’m a former UX sales strategist for SAFE Credit Union.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Three29?

We needed to redesign our website, as the one we had at the time operated on a legacy platform. It posed security risks and was no longer responsive.

SOLUTION

What was the scope of their involvement?

Three29 overhauled the website in its entirety. The team handled all of the designing and coding, then handed that code over to our inhouse developer, who built the site on Sitefinity.

The design phase was very collaborative and in-depth, diving into user journeys, personas, and more details.

What is the team composition?

We worked with about four or five people. Our main point of contact was Kevin (President & Founder), and he was supported by a team of about three to four.

How did you come to work with Three29?

We wanted to work with a local vendor who understood our community well. We interviewed a handful, but Three29 stood out from each of them in many ways.

How much have you invested with them?

We spent between $100,000-$250,000 on the project.

What is the status of this engagement?

The project lasted from June 2016 - April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We immediately saw a huge lift among our mobile users after the launch of the site. We also saw an engagement increase of about 40%, and product sales on average rose by around 15%.

How did Three29 perform from a project management standpoint?

Three29 went above and beyond what was expected of them. It was a very sensitive project, and they found a way to bring all the key stakeholders together to find common ground. 

The team was made up of proactive communicators who were always thinking of answers to our questions before we even asked them. They remained available at all times and were committed to finding a way to achieve all of our goals. 

What did you find most impressive about them?

For us, it comes down to the internal communication level between executives. They balanced the needs and wants of different departments perfectly, acting as a glue between them. Three29 was instrumental in driving the project forward without incident.

Are there any areas they could improve?

There’s nothing that comes to mind. The whole experience was incredibly positive.

Do you have any advice for potential customers?

Be open to their ideas. Three29 can lend their expertise from both a developing and designing perspective, and they can help you achieve what you ultimately want to, even if it’s in a different way than you originally thought. 

BACKGROUND

Please describe your company and position.

I am a Department Director of Scolaro Law

Describe what your company does in a single sentence.

We are a personal injury law firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 to accomplish?

• Create the best website for our firm
• Dominate our markets via SEO
• Convey competence and empathy, in line with our firm's core values

SOLUTION

How did you find Three29?

Online Search

Why did you select Three29 over others?

Took the time to understand who we are and what our goals were.

How many teammates from Three29 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a website from top to bottom that will dominate our market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website ranking + conversion of clients within days of launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every aspect of this project was perfect: Communication, response time, promptly addressing questions/concerns, keeping on schedule, availability, teamwork. 

What was your primary form of communication with Three29?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understood what our firm wanted, and they delivered. There is nothing more impressive than a team displaying supreme competence and pride in the work they promised to deliver.

Are there any areas for improvement or something Three29 could have done differently?

Can't think of anything

BACKGROUND

Please describe your company and position.

I am the Executive of Helice Air

Describe what your company does in a single sentence.

Jet charter services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 to accomplish?

• Build a website
• Some design work with our logo

SOLUTION

How did you find Three29?

Online Search

Why did you select Three29 over others?

• High ratings
• Good value for cost

How many teammates from Three29 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Three29 to design and build a website. This was the third company that I hired for the same project. My requirments for design elements were very high and we just couldn't find a company to build what we were looking for until we hired Three29.  We were looking at a multi-page layout including a newer type of design that incorporated simplistic subtlties into the UI. The site needed to be optimized for mobile as well and set the foundations for a future app. I was incredibly impressed by both the PM as well as the designers; super clean work with the exact look and feel that I was aiming for. Couldn't recommend this company enough! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team laid out a very clear project plan with KPI's and finished ahead of every single timlines. I think it helped that they spent a lot of time talking to me about the company during our discovery kickoff meeting. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All delivery was finished before the KPI deadlines, very impressive! First time I've seen this. 

What was your primary form of communication with Three29?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication, super clear delivery, excellent design work!

Are there any areas for improvement or something Three29 could have done differently?

Literally 0! My bar is very high for this type of work, and I am impressed every step of the way.

BACKGROUND

Please describe your company and position.

I am the Owner of All Seasons Homecare

Describe what your company does in a single sentence.

We provide non-medical in-home care to Seniors. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 Web Design to accomplish?

• Website Design and Management
• Social Media
• Branding

SOLUTION

How did you find Three29 Web Design?

Referral

Why did you select Three29 Web Design over others?

Referred to me

How many teammates from Three29 Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Three29 has provided a new website, branding and manages our social media

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All of our campaigns have been successful 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes it was on time and they responded to our needs

What was your primary form of communication with Three29 Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people. I enjoy working with all the people they've assigned to us.

Are there any areas for improvement or something Three29 Web Design could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an executive of CPA Club Inc.

Describe what your company does in a single sentence.

Alternative CPA firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Three29 Web Design & Development to accomplish?

• Move existing website to a new agency
• Update website for new service lines

SOLUTION

How did you find Three29 Web Design & Development?

• Online Search
• Clutch Site

Why did you select Three29 Web Design & Development over others?

• High ratings
• Great culture fit

How many teammates from Three29 Web Design & Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently invested in a brand new website design but due to rapid growth, we needed to introduce a new company name and new service lines. We were dealing with the following challenges: Needed to rename the company and introduce new service lines on the website but didn’t want to start with a new site given the recent large investment. 

Our current website provider was not meeting our expectations we needed stronger guidance for ongoing site optimization and data insights indicating where to invest marketing budget. Chat, analytics, booking software, CMS, and other tools were bundled and owned by our current provider which made changing providers complex. Tight timeline due to the need to have a new site live by December 1 for the company’s peak new business season.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website was migrated from prior agency to this agency. 
2. Website was updated for new brand name and service lines. 
3. Website went live in a short timetable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They moved the site, decouple the proprietary tech from the current provider, and ensured we had ownership of our tech stack and flexibility for making updates and swapping out tools. They consolidated product and service lines along with name change using the existing website and updated copy and imagery to support lead generation. They met an expedited timeline through efficient collaboration using a modern set of tools.

What was your primary form of communication with Three29 Web Design & Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Genuine willingness to help.

Are there any areas for improvement or something Three29 Web Design & Development could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Dentist of Smile Zone Dental

Describe what your company does in a single sentence.

Dental Office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dedicated Designs to accomplish?

• Acquiring More New Patients
• Social Media Marketing

SOLUTION

How did you find Dedicated Designs?

Referral

Why did you select Dedicated Designs over others?

Referred to me

What was the size of Dedicated Designs’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered on every we had expected and then more!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New Clients
• Returning Clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered items on time and followed up. After sale customer service was exceptional.

What was your primary form of communication with Dedicated Designs?

In-Person Meeting, Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Everyone knows you and your expectations. All team members have your best interest in mind and want to do good things for our business and see our business succeed.

BACKGROUND

Please describe your company and your position there.

counselor

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dedicated Designs, and what were your goals?

Update our website

SOLUTION

How did you select Dedicated Designs and what were the deciding factors?

I have worked with Josh before and have seen their websites.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting with Courtney & Rachel, gave them our wishlist, and they created a whole new website that is exactly what we wanted.

How many people from the Dedicated Designs team worked with you, and what were their positions?

Josh, owner, was main contact and Courtney & Rachel executed web design. Don’t know their position title.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’ve received very positive feedback about our website from everyone!

Describe their project management style, including communication tools and timeliness.

We had Zoom meetings but mostly communicated by email.

What did you find most impressive or unique about this company?

They were engaged and responsive in the workflow. The team really made an effort to get to know our organization and understand our mission so that the website reflected us truly.

Are there any areas for improvement or something they could have done differently?

No, we were extremely happy with all aspects of our experience with Dedicated Designs.