TheGenieLab

BACKGROUND

Introduce your business and what you do there.

I'm the co-owner of Tag Marketing, a family-run agency offering digital marketing, SEO, web design, branding, and lead generation services to help businesses grow, generate more leads, and improve their online presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheGenieLab?

We needed help making price changes, adding and removing sales pricing, rollbacks, and other tasks easier, more automatic, and less time-consuming.

SOLUTION

What was the scope of their involvement?

TheGenieLab has developed a custom API tool for us. The team has handled the entire project, from the proposal to the final delivery.

What is the team composition?

We've worked with 2–5 teammates from TheGenieLab.

How did you come to work with TheGenieLab?

We found TheGenieLab through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their replies to our questions were exactly what we needed.

How much have you invested with them?

So far, we've spent $10,000–$49,999 with them.

What is the status of this engagement?

We started working together in August 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Each week, we go over the tasks and stages of the project. TheGenieLab has performed some live changes that would have taken me about a month for a full-time employee, and they've only taken a few days. Since the tool runs mostly in the background 24/7, my labor has only taken about 10 hours.

How did TheGenieLab perform from a project management standpoint?

TheGenieLab has delivered on time. We communicate via virtual meetings, email, and messaging apps.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ar and Christian are great communicators and problem solvers. I've only met Rizwan at the first meeting, but I can see that he's been working behind the scenes.

What did you find most impressive about them?

I'm impressed by TheGenieLab's ability to do a lot of work without me being super involved.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a company that manufactures and supplies a variety of poly bags and packaging products for commercial and industrial use.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheGenieLab?

We needed to migrate our website from the 3dcart/Shift4Shop platform to Shopify. We also wanted to ensure the website was modern and that we didn’t lose any SEO or PPC traffic due to the migration.

SOLUTION

What was the scope of their involvement?

TheGenieLab migrated our website to Shopify and handled the website’s development, design, and SEO. The team modified templates and created various landing pages based on our business requirements.

What is the team composition?

We worked with 2–5 teammates from TheGenieLab.

How did you come to work with TheGenieLab?

We found TheGenieLab through an online search and a referral. We chose them over other options because they had high ratings and were referred to me.

What is the status of this engagement?

We worked with TheGenieLab from January 2024 to June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TheGenieLab fully migrated our website to Shopify with all the orders, categories, customers, products, and other items fully integrated and migrated. We tracked our website traffic, SEO, and sales after the migration. Our SEO rankings increased, but our sales decreased after 30 days because we stopped running the migration promotion offered to customers.

How did TheGenieLab perform from a project management standpoint?

TheGenieLab delivered on time and was very patient with us because we caused delays in the migration due to operational issues on our end. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

TheGenieLab recommended the right tools and solutions and addressed all our concerns. The team also patiently worked with us for a long time because of the various operational issues we dealt with.

Are there any areas they could improve?

Working with TheGenieLab was a good experience, though we felt there was room for improvement in proactive design recommendations and pre-launch quality assurance testing. With a bit more initiative in those areas, the overall process could have been even smoother.

BACKGROUND

Please describe your company and position.

I am the President of The Woolery

Describe what your company does in a single sentence.

Ecommerce retailer of arts and craft supplies catering to weavers, spinners, rug hookers, knitters, crocheters and other similar crafters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Build new Shopify website.
• Migrate website from BigCommerce to Shopify

SOLUTION

How did you find TheGenieLab?

Existing Client

Why did you select TheGenieLab over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from TheGenieLab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Build a Shopify Plus site that incorporated many of the existing capabilities of our existing BigCommerce site plus incorporated additional capabilities unique to Shopify. Migrate existing product, web content, customer and sales transaction data from BigCommerce site to new Shopify site. Go live with new Shopify site on or before September 30, 2025. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A comprehensive project plan was detailed, tracked and monitored via a Monday project board. During the course of the project, weekly update meetings were held between the key client contacts and the various Genie Lab project leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All project deliverables were documented and tracked via a Monday project board. Tasks were brokend down into 7-10 day "sprints" and adjusted as needed. The Genie Lab team was extremely responsive (Monday Board, WhatsApp, Google Meet, email and phone) both requesting and responding to issues and questions as they arose.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In addition to being highly technically competent and subject matter experts, TheGenieLab's team excels at project management and overall communication. However, the single most impressive aspect of The Genie Lab is their commitment to the success of our project and their strong desire to build something that would enhance our overall business. They didn't just build us a new website, they helped us position our business for future growth and success.

Are there any areas for improvement or something TheGenieLab could have done differently?

I would not change a thing with how The Genie Lab managed this project.

BACKGROUND

Please describe your company and position.

I am the Vice President of Operations of ChiroNutraceautical

Describe what your company does in a single sentence.

ChiroNutraceutical provides therapeutically effective clinical nutrition to Chiropractors since 2010.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Revamp e-Commerce site

SOLUTION

How did you find TheGenieLab?

Used previously for projects.

Why did you select TheGenieLab over others?

• Pricing fit our budget
• Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Objectives:

• Improve User Experience (UX): Enhance navigation, interface design, and overall usability to increase customer satisfaction and engagement.
• Mobile Optimization: Ensure the website is fully responsive and optimized for all devices, particularly smartphones and tablets.
• Content Update and Management: Refresh product listings, descriptions, images, and add new content sections to better communicate the brand and product value.
• Checkout Process Optimization: Simplify and secure the checkout process to reduce cart abandonment rates and enhance payment gateway integrations.
• Customer Feedback and Support Features: Implement a more intuitive feedback system and enhance customer support channels (live chat, FAQs, contact forms).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Higher Average Order Value (AOV): Increase in the average amount spent by customers per transaction.
• Positive Customer Feedback: Increase in positive reviews and ratings, reflecting customer satisfaction with the new website experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was thorough and delivered items on time responding to our questions quickly and efficiently.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Because of our unique set-up and prior experience with our company, they were able to quickly jump in and utilize their team to deploy our requirements effectively.

Are there any areas for improvement or something TheGenieLab could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Fueled UTV

Describe what your company does in a single sentence.

eCommerce company servicing the power sports industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Custom integration of software systems to reduce errors and manual processes.

SOLUTION

How did you find TheGenieLab?

Referral

Why did you select TheGenieLab over others?

Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Product Creation and Maintenance Veeqo Product Title

• Vend Product Name Veeqo SKU
• Vend Custom SKU (We would need simple items, as well as products with options in Veeqo to sync with Vend. Products with options in Veeqo, should be setup as products with options in Vend.)
• Veeqo Retail Price
• Vend Retail Price Veeqo Brand
• Vend Brand Veeqo Product Images
• Vend Product Images Veeqo Cost Price 
• Vend Supplier Price Veeqo Supplier Reference Number
• Vend Supplier Code Veeqo Default Supplier
• Vend Supplier Veeqo Qty Available (Fueled UTV Location Inventory Only)
• Vend Current Inventory (Main Outlet)

We need new products created in Veeqo to be created in Vend to include the elds listed above and any updates to products in Veeqo to update Vend accordingly. Orders Currently, orders created in Vend get created in Veeqo however, all items are in an allocated, fullled and shipped status in Veeqo whether or not the product is in stock. 

We need out-of-stock items to show in Veeqo as unallocated and not shipped. The process you have established for this as outlined here below will work for us. 

Process:

• Delete the allocation in Veeqo for orders that come into Veeqo from Vend which include items that show a negative qty available. 
• Create the new allocation for stock items and add non-stock items with 0 qty.
• Create the shipment 
• Manually update qty on product as it will be allocated using a purchase order 
• Create a new allocation for non stock items 
• Create a new shipment 
• Create a tie between PO’s and orders (all orders in Veeqo, not just orders originating in Vend) 
• Check the PO number and if it is the same as an order number then allocate all of the stock to that order. 
• If the PO number does not match an order number then look at notes section for list of order numbers to allocate to. Example note Order#|SKU#|QTY, Order#|SKU#|QTY, etc. The stock would allocate to the order in the corresponding order of the notes. 

Parked Orders in Vend: We need parked orders in Vend to pass to Veeqo as Payment Required status. Currently this happens however the only items that pass to the order in Veeqo are the items which are added to the order prior to parking the order. If you add or remove any items from the order in Vend after it has been parked then the changes do not pass to Veeqo. We need all changes to pass to Veeqo. 

Returns/Exchanges: We need returns and exchanges processed in Vend to transfer into and be recorded properly in Veeqo. Currently Veeqo does not support exchanges therefore we may need to look at adding notes of some sort to the order in Veeqo that the exchange took place in Vend and also adjust inventory in Veeqo according to the exchange.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The GenieLab team was able to deliver. The outcome was not exact to the scope however it was very close and it in the end worked out great for us. The hurdles that we experience were with the software companies and not GenieLab. They did an awesome job working with the software companies and coming up with viable solutions to ultimately achieve our end goal. It has vastly reduced errors and manual processes for our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The GenieLab team was great! They always did what they said and were very timely! They understood our project and end goal very well and were able to offer additional input to help us really dial things in.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The GenieLab team put in the effort to really understand our business and our processes which I felt allowed them to provide input from a developers stand point and not only deliver on the scope of work but exceed our expectations by helping with some additional pain points through the process.

Are there any areas for improvement or something TheGenieLab could have done differently?

TheGenieLab not only delivered on our expectations but exceeded them!

BACKGROUND

Please describe your company and your position there.

The company is a gender-neutral skincare cosmetics company which focuses on 5 core multi functional products. I am the owner, CFO-COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC?

We hired TGL to overhaul our look and feel, as well as handling the day to day maintenance. 3 previous so called "website/IT" companies FAILED to produce the desired results. We needed a company with the talent, and professionalism to achieve OUR vision!

SOLUTION

How did you select this vendor and what were the deciding factors?

Revamping and execution of the CTRL'S assets, as well as the cohesive interaction between TGL was critical. TGL fulfilled ALL of the requisite solutions and tasks put before them.

Describe the project in detail and walk through their service package.

I discussed at length with TGL about our needs and continued support for our IT. The project entailed multiple facets across many platforms as well as the expert advice provided by their team. The interaction and responses where always timely and accurate.

How many resources from the vendor's team worked with you, and what were their positions?

Our company worked with various team members. During our onboarding thru completion, I interacted with not only some of the team members BUT also with the CEO/OWNER. Speaking as an owner to owner I felt a complete sense of satisfaction that was never achieved with any prior firm.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

TGL helped our companies position on social platforms to the highest degree.

How effective was the workflow between your team and theirs?

The workflow was seamless and responding to within the normal timeframes, pursuant to each task.

What did you find most impressive or unique about this company?

Their commitment to accuracy and response time far surpassed other companies that we considered.

Are there any areas for improvement or something they could have done differently?

I felt that they responded to all of our requests and executed them.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a retail wine shop with a growing online presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with THEGENIELAB LLC?

They’re building our website. The core site was already built on Shopify, so they provided heavy customization.

SOLUTION

What was the scope of their involvement?

There are a lot of customer-facing features driven by APIs. Our connections allows customers to choose local delivery options that tie into another service we use. Additionally, customers can look up where their local FedEx office is to designate it as the drop-off point for their shipment.

Because we sell alcohol, we can’t always ship directly to someone’s house depending on the state they live in; we have to ship it to an ABC store. We have a tool that helps people find those locations and auto-fills the addresses.

What is the team composition?

The work was mostly done by two people: Umair (Senior Developer) and Michael (Business Implementation Manager). They both helped quite a lot, and Michael even did some things at the last minute when I needed it done quickly.

How did you come to work with THEGENIELAB LLC?

I interviewed a few different firms and had actually done work with a couple of others. THEGENIELAB came through Shopify’s suggestion network as a recommended developer. After trying to work with 2–3 companies, I realized they weren’t giving me the response time I needed. THEGENIELAB had great reviews and I liked the sound of what they were doing from my interview with them.

How much have you invested with them?

We’ve spent around $10,000–$15,000.

What is the status of this engagement?

We’ve been working together since June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything is user-friendly. THEGENIELAB has allowed us to be able to sell wine and get into an entire state that we were having trouble accessing. It would be difficult to put a number on their value because a lot of what they’re doing is removing barriers to checkout. It’s hard to know how many people wouldn’t have checked out if they process had been different.

How did THEGENIELAB LLC perform from a project management standpoint?

They’re great at pushing back when an idea isn’t as good as it could be about the workflow or the customer checkout flow. They’re good at going back and forth with me about doing things another way.

We communicate over a combination of emails and phone calls and video screen sharing.

What did you find most impressive about them?

I had to explain some very complicated things to Michael as I was driving, and we figured it all out. They’re good about working quickly when there’s an emergency.

Their effectiveness, speed, and politeness make them very easy to deal with, especially on a personal level. They know how to communicate and are very understanding.

Are there any areas they could improve?

I’d like them to have a little bit better of understanding overall of why they’re doing what they’re doing. Alcohol laws are a difficult concept, as they’re not always clear, and I even have trouble understanding the sometimes.   

Do you have any advice for potential customers?

Make sure you’re on top of responding to your emails. If there is a weakness in our relationship, it’s me not responding to my emails. I have to be on my feet a lot, so days will go by when I’m not in front of my computer. 

BACKGROUND

Please describe your company and your position there.

I'm the Consumer Products Director for a Water Science Technology Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

We hired the Genie Lab to design a custom piece of software that would allow our Mass Spectronemer data to integrate with Fulfillment and Customer Service software for a water test kit that we sell.

SOLUTION

How did you select this vendor and what were the deciding factors?

We work with Veeqo, and Veeqo highly recommended The Genie Lab.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed stage one of a customer interaction software that would allow us to have all scientific data and customer data listed under one bar code number.

How many people from the vendor's team worked with you, and what were their positions?

Two. Developer and Account Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to track all outgoing and incoming tests - where they were in the shipping cycle, enabling lab techs to prepare for testing water data.

Describe their project management style, including communication tools and timeliness.

We spoke on the phone and had diagrammed our work flow. The developer was able to easily understand what we needed.

What did you find most impressive or unique about this company?

Their friendliness and patience were impressive. Oftentimes working with people in different time zones, and especially software developers, can be difficult to schedule. The language of development is so specialized that it's easy to feel "out of the loop." We never felt that way with Genie Lab.

Are there any areas for improvement or something they could have done differently?

Nothing at all. Genie lab was great. Our team wasn't as easy to work with!

BACKGROUND

Please describe your company and your position there.

I'm the founder of Colony Co. which is a brand of high quality reusable shopping bags.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

We hired THEGENIELAB to overhaul our Shopify store. They did an excellent job. They made a beautiful and functional custom theme for us. This has increased our conversion rate and helped add to our brand's credibility as an industry leader.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched and vetted developers that specialized in Shopify, and chose them for the straightforward approach, and impressive portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They created a custom Shopify theme for us. They listened to our input and feedback and produced just what we needed.

How many people from the vendor's team worked with you, and what were their positions?

2 people, developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved conversion rate and revenue. Improved lead generation. (Email subscriptions)

Describe their project management style, including communication tools and timeliness.

They used Monday.com and it was an efficient way to communicate our feedback to them and get all issues resolved.

What did you find most impressive or unique about this company?

We are nearly 2 years into using the site they built for us, and they still respond to our support requests. If there is something i can't fix myself in Shopify, i ask them and they get it done, usually within 1 day and do not bill for this. I did not expect this when i hired them, and i'm beyond impressed with their support. Its the reason i chose to write this review.

Are there any areas for improvement or something they could have done differently?

Not really.