THECON SRL

BACKGROUND

Please describe your company and your position there.

Hello, We are a company that offers web hosting services, in short, we offer everything needed for a website to be visible on the internet.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

I wanted something custom at first, something that no longer exists on the market to stand out. Thanks to them, we found the best solution and the best delivery time. With a team of designers we were able to view the website before the code behind it was implemented and we were able to make any changes we wanted.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted to look for a company that has some experience, they have been on the market since 2006 and after viewing the portfolio of websites created, we knew that we had chosen the right company. We also met the employees through various meetings and discussions with them to be on the topic of the project stage.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational WordPress site. They updated the content to reflect our company's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

2 Full stack dev and one designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our traffic increased with 35% and income increase with 10% every mounth.

Describe their project management style, including communication tools and timeliness.

We have one update at 2 days for our project, we use especially platform to see our website growing.

What did you find most impressive or unique about this company?

We had 3 hours of wordpress training for out tehnical team to learn how to update, create pages, products, etc.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Margeledelicioase.ro is a Romanian online store with 10 years of experience on the beads and beads accessories market. The store is owned/ managed by me thru a “intreprindere individuala”.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

THECON has been contracted to update our old site (built on an old customized platform – FSHOP5) and to move to Prestashop (including SEO and mobile user friendly interface).

SOLUTION

How did you select THECON SRL and what were the deciding factors?

I have made a short list of 5 companies (based on their previous portfolio – including the initial web designer company) and ask for bids. 4 responded and based on price and technical expertise THECON was selected.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A project manager has been nominated from the contractor and a first meeting has been done to recap the requirements from the bid scope. Invison has been used to develop the visual concept of the site and after freezing customization, module selection and migration to prestashop has been done.

Virtual meetings were held for the main milestones (and severai iteration up to the final form) and by the end a completion report has been issued. Training workshops and web tutorials were also held/ made by the contractor.

How many people from the THECON SRL team worked with you, and what were their positions?

They allocate one project manager, one contract manager, one web designer and at about 3 developers (one dedicated for the new/ customized modules not available in prestashop).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Number of visitors has been increased (after one year) in average of 40%, new visitors also and the sales grow by aprox 20%.

Describe their project management style, including communication tools and timeliness.

Regular meetings has been held with all the team and the regular daily discussion has been done thru their PM. For debates regarding the scope their contract manager was also involved. Invision was used for developing the visual part of the site.

What did you find most impressive or unique about this company?

The team was friendly and involved in the project to find the best option. They were able to develop customized modules to be included into our Prestashop site and they are responsive to our questions. Very open to all our ideas.

Are there any areas for improvement or something they could have done differently?

They were too optimistic in terms of project duration but this was not an issues for me. I estimate from the beginning that will take longer than initially estimated (since the quality was important not the speed).

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a hospitality and leisure company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with THECON SRL?

I needed someone to design and design a website.

SOLUTION

What was the scope of their involvement?

THECON took over the project for a different vendor. First, I showed the team how I was using an existing site to organize our advertising efforts. Then, I explained that I wanted something simpler. The team then presented various formats while I chose the base. They proceeded to develop and design the website, customizing it as they go. I also provided pictures for them to implement.

The website focused on my company and our policy. There was also a section for each of the 28 apartments we rent out. It contained pictures and descriptions of each apartment, as well as a map of the city that showed the location of all the apartments. Additionally, there was an availability calendar where users could search for availability on certain dates. It also allowed them to book an apartment via PayPal.

What is the team composition?

The general manager assigned someone to be my primary contact, who oversaw the developers.

How did you come to work with THECON SRL?

They were recommended to me when I was looking to change providers.

How much have you invested with them?

We spent €3,158 (approximately $3,800).

What is the status of this engagement?

We worked together from March–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website was exactly what I wanted, and it never crashed. It was extremely helpful during COVID-19 when I began targeting international students. The THECON team worked quickly and did a good job.

How did THECON SRL perform from a project management standpoint?

THECON did very well. We communicated via phone and video calls, and they were highly responsive.

What did you find most impressive about them?

They gave me exactly what I asked for at a reasonable price. Comparatively, I’ve not had such a great experience with other providers.

Are there any areas they could improve?

I don’t know if there’s anything they could’ve improved.

Do you have any advice for potential customers?

Know what you want and explain your specific requirements to them. Additionally, listen to their recommendations.

BACKGROUND

Please describe your company and your position there.

We are a B2B company, that sells professional equipments for restaurants, food retail, meat and dairy factory, etc. and we also have an online shop.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

We actually worked with THECON for several projects, but the main one so far was our online shop for HORECA equipment, which we changed it twice, and each time we chose them because we knew that we can have a modern and clean e-shop, without any errors, and with fast service for whatever problems may occur.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew that it was a big and young team, two very important factors for me. Also, the communication with them is really easy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our online shop uses Prestashop (backend - php, frontend - html&CSS) and we use many kind of modules for different needs (that uses our clients and also our staff). The steps were Design, Development and Testing based on our huge brief.

How many people from the vendor's team worked with you, and what were their positions?

Project management - 2 people, one person that I was in contact for each step, one person that oversaw and monitored everything. Development - 2 persons, Testing - 1 person, Design - 1 person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Pages are easier to navigate, design is more appreciated by our visitors, and we can use more modules than before, that help automate our daily work.

Describe their project management style, including communication tools and timeliness.

Their project manager talked to us as many times I needed, and because we were in a very big hurry, I disscused some things one to one with one of the developement member which helped fasten everything. Anyway, this was an exception which we needed and wese very welcomed.

What did you find most impressive or unique about this company?

They are very patient with every crazy thing I needed, they respond quickly and also solve things quickly.

Are there any areas for improvement or something they could have done differently?

not really

BACKGROUND

Please describe your company and your position there.

I'm the General Manager of Naturmix, a company which is retailing healthy and natural products for eating and usage.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

Our e-Commerce website was built from scratch by Thecon. We wanted a fully-cusomized website, ready to be used.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and make up a list which included 4 web development companies. Based on their portfolio, reviews and fees we choose Thecon as the best solution for our projects and our main goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had the first meeting where we established the main goals and which are the key steps for achieving them. After that, the team presented us a series of themes and material from which we had to choose.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact, but we collaborated directly with one backend developer, the graphic designer, and a frontend developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website the results start coming very fast. Our new customers loved our design and our website features.

Describe their project management style, including communication tools and timeliness.

We communicate very often with the project manager and the rest of the team. Each time when there was a problem or a delay, the team announced to us in time and ensure that everything will be solved.

What did you find most impressive or unique about this company?

Their team is very fast and quality solutions-oriented. They were very open-minded and had great experience in building successful e-commerce businesses.

Are there any areas for improvement or something they could have done differently?

No. They are simply great and the only thing that they should improve is to extend their team and continue to this amazing work.

BACKGROUND

Please describe your company and your position there.

I am the Team Leader of the E-commerce department, managing our 3 active online shops and 2 partnerships with an marketplace type platform. We are selling pharmaceutical devices and other medical supplies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

We were in need of an presentation website for our main company, AxaBio Medical, an website which we could use later as an updated electronic catalog. Thecon team was contacted to help us update our old WordPress and add the extra features we desired.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with Thecon Company on our last 2 e-commerce stores, they were helping us with maintenance and it support. Because we collaborated so good in the past they were our first pick.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our start conversation was fast, because as I mentioned in the last box, we had a past in working with Thecon, they understood our demands fast and came up with a new design for the website and a very fast process which allowed them finish in a very fast pace.

How many people from the vendor's team worked with you, and what were their positions?

Our main contact person was the Customer Account Manager which kept us in touch with every change they did and the status of the website. We also had the contact informations of the two developers who had worked on the word-press.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was done fast, with a new design and an easy access theme. This made it very easy for our buyers to check our products and for us to manage the stocks, etc.

Describe their project management style, including communication tools and timeliness.

The website was finish in 1 week, the main contact channel was the email and phone. The Account Manager was available each time we needed an information or wanted to insert some new features or change some old ones. She was helping us with everything and kept the connection between us and the developers team.

What did you find most impressive or unique about this company?

The transparency and they're fast pace of working, for this project and the old ones and they always respect they're deadlines.

Are there any areas for improvement or something they could have done differently?

On every project we complete with they're help, even if we encounter some minor problems after the launch the dev-team was just a call away and ready to fix it.

BACKGROUND

Please describe your company and your position there.

I am Development & Marketing director for an online store that sells office supplies and stationery

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

Our old website was outdated and we needed to hire a web development company to create a new ecommerce platform that would be more user friendly and would grow our traffic and conversions.

SOLUTION

How did you select THECON SRL and what were the deciding factors?

We searched online for web development agencies and came across Thecon. We were impressed by their portfolio and enjoyed our first discussions with them - they seemed very professional and made us feel confident and comfortable about working with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few initial meetings to discuss our requirements, then they recommended a Prestashop theme that met our criteria. They provided wireframes and after a few iterations they implemented the theme and transferred all the data from our previous website to the new website.

They were very responsive and helpful - they offered quick and efficient solutions for every step of the process so we didn't have to dedicate too much time of our employees to work on the project.

How many people from the THEACON SRL team worked with you, and what were their positions?

2 people worked with us - a developer and an account manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients loved our updated design and we have seen more returning customers, higher value orders and more Business-to-Business clients, which was one of our main objectives.

Describe their project management style, including communication tools and timeliness.

We used email to coordinate and had regular meetings to discuss the project status and deliverables. They were very swift to answer and managed the project very responsibly.

What did you find most impressive or unique about this company?

They were very flexible in adapting to our requirements. They have been open and approachable to address our questions and concerns in a very in-depth and actionable manner.

Are there any areas for improvement or something they could have done differently?

They were great to work with - I can't think of anything that should have been done differently

BACKGROUND

Please describe your company and your position there.

Mauverien is a new Romanian fashion brand of cotton clothing and silk accessories with prints designed in our studio. I'm the founder and designer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL?

I hired THECON to build the online shop for my brand - www.mauverien.com.

SOLUTION

How did you select this vendor and what were the deciding factors?

I've researched a lot online. After reviewing several offers, I've selected THECON for the experience, good value of the money and for the complex portfolio they have in the e-commerce field.

Describe the project in detail and walk through the stages of the project.

The whole online shop they built for me is custom-made. We've started by deciding the structure and style of the online shop. I wanted a minimalist, clean and simple design with a modern layout. I didn't go for a standard theme as I wanted specific details to be implemented. After deciding on the layout and the design of the shop, the implementing stage started. We communicated almost daily in order to complete the project as I wanted to.

They were really patient, helpful, and ready to make the right adjustments to make the shop as I wanted to. After the implementing stage ended, the final stage was about finding and fixing bugs in order that the shop function at full potential. The online shop ended up in being perfect - minimalist with a twist, clean and simple - highly compatible to the brand's identity.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I worked with 5 people - 1 web designer, 2 web developers, 1 customer account manager, 1 SEO specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Thecon team succeeded in implementing a design which looks good but most importantly is very user-friendly. Clients are pleased with the layout, it is very easy for them to view our products. The shop looks very professional.

How effective was the workflow between your team and theirs?

I was communicating easily with the customer account manager and also the developers. We communicated by WhatsApp and by e-mail. I was usually doing lists with things that I wanted to be changed or fixed, and they helped me do it in no time.

What did you find most impressive or unique about this company?

The ability to be patient and come up with the right solutions in order to complete the project as I wanted.

Are there any areas for improvement or something they could have done differently?

Some sections could have been implemented faster but I think the quality is more important after all.

BACKGROUND

Please describe your company and your position there.

Founded in 1999, based in Suceava, ExpertMusic is the market leader in the north of the country in terms of professional sound equipment, lights and musical instruments for: stadiums, radio and TV, recording studios, discos, clubs, churches, restaurants, installations conference with simultaneous translation into 6 languages, artistic bands and ensembles, indoor and outdoor sound systems of any power, intercommunication systems and other industrial applications.

Through the experience gained over time, ExpertMusic has managed to create a network of dealers with over 15 stores across the country, sourcing all the time. With over 15,000 speakers and speakers sold all over the country, ExpertMusic can assert itself with a portfolio of over 200 equipped locations (discos, clubs, restaurants, multipurpose halls, radio-TV stations, churches, schools, stadiums). ExpertMusic offers customers a wide range of products of the best quality at the most competitive prices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL, and what were your goals?

The collaboration with TheCon started when we wanted to upgrade to a new prestashop platform. The goal was completed, implementing the new version of prestashop and a new theme and changing the design of the page.

SOLUTION

How did you select this vendor and what were the deciding factors?

By requesting more price offers from several specialized companies to solve our problem, they responded most quickly to our request and offered us the best solution. They showed professionalism and quick response in solving problems.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our field of activity is the trade of products of audio, video equipment, musical instruments, scenes, etc. The steps of the project were the following: Choosing the theme, editing the design according to our requirements, re-editing the product categories, implementing all the products from the old site (over 20,000 products).

How many people from the vendor's team worked with you, and what were their positions?

For our project we worked with 3 people from the TheCon team. customer service assistant, web designer, web developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

From the beginning of the discussion until the end of the project, the Thecon team was very involved, which made this collaboration a pleasant one. Throughout the collaboration, we communicated very well with team members. For any technical problem, graphics, implementation, etc. they found a solution. Thank you for all your support! THECON IS THE BEST

Describe their project management style, including communication tools and timeliness.

They responded very quickly to all problems and found solutions for everything I needed for implementation on the site.

What did you find most impressive or unique about this company?

PROFESSIONALISM

Are there any areas for improvement or something they could have done differently?

I don't think anything should be improved, they are in step with technology anyway and can help you solve all the problems.

BACKGROUND

Please describe your company and your position there.

Bespoke Services is a progressive, dynamic company that provides proactive services and solutions for clients in both business and private affairs. We have a background in private and corporate law, as well as extensive family and business advisory experience. With the support of our wide professional network, we offer an international experience to our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THECON SRL?

We first hired them three years ago to develop our web presence. We had some strict design requests in mind, but their communication and willingness to listen to us made finding solutions easy. They provided support for all our technicalities, consultancy, and other services, including content, SEO, translations, and branding. We've used them for various projects, and they've always been available and supportive.

What were your goals for this project?

Our goal was to match our bespoke law and advisory approach with online dynamism. We wanted to show our visitors and clients the professionalism of our services.

SOLUTION

How did you select this vendor?

A close friend recommended them and their services.

Describe the project and the services they provided in detail.

We started working together on some branding materials, namely a new logo, business cards, letterhead, and banners. After that project, they sent a good proposal for our website. We didn't hesitate, and we worked through the planning process within about two weeks. The build is solid, and we like the modern design and web structure.

We had some specific requests for them, and they promptly met all of our needs. Their competitive offer compelled us to employ them for their hosting services as well.

What was the team composition?

We've worked with a team of about five, which includes a sales representiive, a customer support specialist, a graphic designer, a developer, and a tester. Communication is very good. They respond quickly and we've never had any issues with the time difference. They're always flexible and offer great solutions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The main result on our side was a stronger web presence. The site provides all the necessary details about us in a quick, filtered, and professional manner. We've received a lot of leads through the site, and all the effort and investment is totally worth it. We intend to expand and resdesign the site in the future to support all our new viewers.

How was project management arranged and how effective was it?

The workflow between our teams was great, especialy after we agreed on the roles and scheduling availability of each member. There were hardly any delays or postponed deadlines. In light of all our requests to them, they managed a very effective collaboration.

What did you find most impressive about this company?

They are efficient and fast-paced, but still maintain high-quality outputs. They take responsibility for their work and are quick to respond to any of our demands.

Are there any areas for improvement?

I wish they spoke French, but the collaboration does give us the opportunity to practice our English skills. I can't think of any consistent area they should improve; they exceeded all our expectations.