Tenet - UI UX Design Agency | Experience Design

BACKGROUND

Please describe your company and position.

I am the Director of General Services of a hospital

Describe what your company does in a single sentence.

Redefining premium healthcare with advanced technology, exceptional care, and a dedicated team of experts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to strengthen our organic search presence and improve the quality of traffic coming to our website. While we were generating visitors through paid campaigns, we wanted to build a more sustainable acquisition channel and reduce our dependence on advertising spend over time. Our objectives included improving keyword visibility, increasing organic lead generation, addressing technical SEO issues, and creating a content strategy that would better support our growth goals.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement began with a detailed evaluation of our website's search performance and technical setup. Tenet reviewed crawlability, indexing, site structure, page performance, and content effectiveness. Based on their findings, they developed a prioritized roadmap focused on the areas with the greatest potential impact.

Their team optimized key landing pages, refined metadata across the website, improved internal linking structures, and identified content gaps that could be addressed through future content creation. They also conducted competitor research to better understand opportunities within our market.

Throughout the project, we received regular reports outlining progress, ranking movements, completed tasks, and recommendations for future improvements. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements in a relatively short period. Organic traffic increased steadily, and we achieved stronger rankings for several highly competitive search terms that had previously been difficult for us to gain traction on.

 Lead generation from organic channels improved, and a larger percentage of visitors were arriving through relevant search queries aligned with our services. We also saw stronger engagement metrics across important pages, including increased time spent on site and improved interaction with conversion focused content.

The results were meaningful because they reflected both increased visibility and improved traffic quality. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet managed the project with a high level of organization and accountability. Expectations were clearly communicated, and work was delivered according to the agreed timeline. Progress updates were easy to understand and focused on actionable insights rather than overwhelming amounts of data.

Their responsiveness was excellent. Questions were addressed quickly, and recommendations were always accompanied by explanations that helped us understand the reasoning behind each decision. This made collaboration straightforward and productive throughout the engagement. 

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to focus on business outcomes rather than vanity metrics. Many SEO providers emphasize rankings alone, whereas Tenet consistently connected their recommendations to lead generation, customer acquisition, and long term growth.

Their approach felt thoughtful and practical. Instead of applying generic tactics, they took the time to understand our market and built a strategy that aligned with our specific objectives. 

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

The engagement was successful overall. If there was one area for improvement, it would be providing more visibility into the long term SEO roadmap earlier in the project. While priorities were communicated clearly as work progressed, having a broader view of future initiatives from the outset would have helped with internal planning.

Even so, this was a minor consideration and did not affect the quality of execution or the results achieved. 

BACKGROUND

Please describe your company and position.

I am the Enterprise Account Executive of a technology company

Describe what your company does in a single sentence.

We provide technology driven mass transit solutions that make transportation safer, more reliable, and more accessible for businesses, governments, and commuters worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We brought Tenet on board because our website was no longer supporting the way our business had evolved. Over time, we had introduced new services, expanded into new markets, and accumulated a large amount of content, which made the site feel fragmented. We wanted a complete redesign that would create a more cohesive experience for visitors and make it easier for them to understand what we offer. A key objective was to increase engagement with our service pages and encourage more prospective customers to reach out through the website.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project covered the redesign of our entire public-facing website. Tenet started by reviewing our existing pages and identifying areas where users were encountering friction. They conducted stakeholder interviews and worked with our marketing team to understand both customer expectations and business priorities. 

Once the discovery phase was complete, they developed a revised site structure that grouped information more logically and reduced unnecessary navigation layers. Their team produced wireframes and visual concepts for major sections of the website before creating the final designs.

 Deliverables included redesigned page templates, mobile and desktop layouts, interactive prototypes, a UI component library, and documentation that could be used by our internal team for future updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website delivered noticeable improvements in both engagement and lead generation. Users explored more pages per session than they had previously, and we observed stronger interaction with our core service offerings.

The volume of inbound inquiries increased after launch, and several landing pages experienced significant improvements in visitor retention. We also received positive feedback from existing customers who found the new website easier to navigate and more visually appealing than the previous version.

Internally, the redesign gave our team greater confidence when directing prospects to the website during sales conversations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet maintained a structured approach throughout the engagement. Deliverables were clearly scheduled, and expectations were communicated from the beginning. Progress reviews took place regularly, allowing us to provide input without slowing the project down.

 Their team was approachable and receptive to feedback. Whenever questions arose, responses were timely and thoughtful. They also remained patient when internal approvals on our side took longer than anticipated and helped keep the project moving forward despite those delays.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how quickly they understood our business and translated that understanding into practical design solutions. They paid attention to details that many agencies might overlook, particularly when it came to how different audiences interacted with our content.

Rather than presenting a generic redesign, they created an experience that reflected our brand and addressed specific challenges we had been facing for years. Their recommendations consistently felt grounded in real user behavior rather than design trends. 

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

The project was handled very well overall. One area that could be strengthened is the amount of guidance provided around post-launch measurement. While the redesign itself was successful, a more detailed framework for tracking user behavior after launch would have helped us evaluate performance even more effectively.

That said, this was a relatively minor point and does not take away from the quality of the work or the professionalism of the team. We were pleased with the outcome and would not hesitate to work with Tenet again. 

BACKGROUND

Please describe your company and position.

I am the HR Business Partner of a technology company.

Describe what your company does in a single sentence.

We are a rapid growth global technology company that helps enterprises reimagine their businesses for the digital age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to redesign our website after receiving consistent feedback that users were having difficulty finding information and navigating between key sections. Our goal was to create a more intuitive experience that would help visitors access relevant content faster while presenting our brand in a more professional and contemporary way. We also wanted a website that could better support future growth, as our service offerings had expanded considerably since the original site was launched.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with a review of our existing website and several discovery sessions involving internal stakeholders. Tenet assessed how users were interacting with the site and identified areas where navigation and content organization could be improved. 

Their team restructured the website hierarchy, redesigned core user journeys, and developed new layouts for high-traffic pages. They created wireframes for approval before moving into detailed visual designs. The final deliverables included responsive page designs, interactive prototypes, a library of reusable design components, and documentation to guide future design consistency. 

The project also involved refining calls-to-action throughout the website to make it easier for prospective customers to engage with our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesigned website produced encouraging results within the first few months after launch. User engagement improved across several key sections, and visitors spent more time exploring our services compared to the previous version of the site. 

We also recorded an increase in consultation requests and inbound inquiries. Navigation related support requests declined noticeably, suggesting that users were finding information more easily without requiring assistance. Feedback collected from customers and partners was overwhelmingly positive, particularly regarding the clarity and organization of the website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed efficiently from beginning to end. Tenet established clear milestones early in the engagement and maintained steady communication throughout the process. Review sessions were well organized and focused, which helped keep decision-making straightforward. 

Whenever feedback was provided, they carefully considered our input and explained the reasoning behind their recommendations. This collaborative approach allowed us to move forward with confidence while still feeling involved in important design decisions.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

One aspect that distinguished Tenet was their ability to simplify complex information without losing important details. Our business offers a range of services that can be difficult to communicate online, yet their team found effective ways to organize and present information so it felt approachable and easy to understand. |

They paid close attention to the user journey and consistently challenged assumptions that could have created friction for visitors. The final design felt purposeful rather than decorative, which was something we valued greatly.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

The experience was very positive overall. If we were to suggest one improvement, it would be providing more frequent previews during the earliest design stages. While the final outcome met our expectations, seeing a few additional concepts earlier in the process could have helped us compare different directions before narrowing in on the final approach.

Even so, this was a relatively small consideration and did not affect the quality of the work delivered. We were pleased with both the process and the end result.

BACKGROUND

Please describe your company and position.

I am the Head of Giga Sector of an IoT company

Describe what your company does in a single sentence.

We provide end-to-end IoT solutions that help organizations harness real time data, improve operational efficiency, and accelerate digital transformation across industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We partnered with Tenet to improve the performance of our organic marketing efforts. While our website was receiving traffic, we felt there was untapped potential in search and wanted to attract more prospective customers without relying so heavily on paid campaigns.
• The main goals were to increase visibility for relevant industry terms, improve the discoverability of our content, address technical issues affecting search performance, and generate a higher volume of qualified leads through organic channels.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet began the engagement with a comprehensive assessment of our website and existing SEO efforts. They reviewed technical factors, content performance, keyword coverage, and competitor activity to identify opportunities for improvement.

Based on their findings, they created an optimization plan covering both technical and content related initiatives. Their work included refining page structures, improving on page elements, optimizing existing content, identifying new content opportunities, and strengthening the website's internal navigation from an SEO perspective. 

They also provided regular reporting, search visibility tracking, competitor monitoring, and recommendations that helped guide future marketing decisions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project produced steady improvements over time. We experienced growth in organic website visits and saw better positioning for several important keywords that were directly connected to our services. 

The increase in visibility translated into more inquiries from potential customers, and organic search became a more valuable source of leads for our business. User engagement metrics also improved, with visitors interacting with more pages and spending longer periods exploring the site. 

One of the most encouraging outcomes was seeing consistent progress month after month rather than short lived gains. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet maintained a well structured workflow throughout the engagement. Communication was clear, deadlines were respected, and progress was easy to follow. They kept us informed of completed tasks, upcoming priorities, and any adjustments that were recommended along the way. 

Their team was responsive whenever feedback was provided and took the time to ensure we understood the purpose behind each recommendation. We appreciated their collaborative approach and their willingness to adapt when our business priorities evolved during the project.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What differentiated Tenet was their ability to connect SEO activities with broader business objectives. Their recommendations were not solely focused on increasing rankings; they were designed to support customer acquisition, improve user experience, and create long-term value. 

They took the time to learn about our industry and target audience before proposing solutions, which resulted in a strategy that felt highly relevant to our specific situation. The team consistently balanced technical expertise with practical business thinking.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

Our experience with Tenet was very positive overall. If there was one area where they could further enhance the engagement, it would be providing more benchmarking examples from similar projects at the beginning of the process. This would help stakeholders establish clearer expectations regarding timelines and potential outcomes. 

Aside from that, we were satisfied with both the quality of the work and the level of support provided. The project delivered meaningful results, and the team remained professional and engaged throughout the collaboration.

BACKGROUND

Please describe your company and position.

I am the IT Program

Describe what your company does in a single sentence.

We help organizations accelerate digital transformation through AI powered software solutions, intelligent data management, and advanced technology consulting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We engaged Tenet to redesign our corporate website with the goal of creating a more modern digital presence that accurately reflected our brand and services. Our previous website had become outdated, difficult to navigate, and was not effectively supporting lead generation efforts. We wanted to improve the user experience, make information easier to find, and create a design that would better engage prospective customers across desktop and mobile devices. Additionally, we were looking for a partner that could help us establish a more scalable design framework that would support future website growth and content expansion.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with a discovery phase where Tenet reviewed our existing website, analyzed user behavior, and evaluated competitor websites within our industry. Based on their findings, they proposed a new site structure focused on improving navigation and simplifying the customer journey.

The team then developed detailed wireframes for key pages, including the homepage, service pages, landing pages, contact sections, and resource pages. Once the wireframes were approved, they created high fidelity designs that aligned with our branding while introducing a more polished and professional visual identity. Key deliverables included a complete website redesign, mobile responsive layouts, reusable UI components, interactive design prototypes, a design style guide, and recommendations for improving conversion focused user flows. They also conducted multiple review sessions to gather feedback and refine the designs before final approval. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the launch of the redesigned website, we observed noticeable improvements in user engagement and overall site performance. Bounce rates decreased by approximately 28%, while average session duration increased by more than 35% during the first few months after implementation. 

The website also generated a higher volume of inbound inquiries, with contact form submissions increasing by roughly 40% compared to the previous period. Mobile engagement improved significantly as users were able to navigate the site more easily across different devices. Internal stakeholders also received positive feedback from customers regarding the site's appearance and ease of use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet managed the project professionally from start to finish. Communication was consistent throughout the engagement, and the team maintained a clear project timeline with regular progress updates. Design milestones were delivered according to schedule, allowing us to review and provide feedback without delays. 

Whenever questions or change requests arose, their team responded promptly and took the time to explain design decisions and available options. They were flexible when accommodating revisions and remained focused on ensuring the final product aligned with our business objectives. Overall, the collaboration process was smooth and well organized.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was Tenet's ability to combine creative design thinking with a strong understanding of business goals. Rather than focusing solely on visual improvements, they paid close attention to how users interacted with the website and how design choices could contribute to better engagement and conversions. Their team demonstrated a genuine interest in understanding our industry and customers before proposing solutions. 

The quality of their design work, attention to detail, and willingness to provide strategic recommendations throughout the project made them a valuable partner. They consistently approached challenges with thoughtful solutions and maintained a high standard of work throughout the engagement.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

Our overall experience with Tenet was very positive, and the project was delivered successfully. If there is one area where they could improve, it would be providing more detailed documentation during the final handoff phase. While the design files were well organized and easy to navigate, additional guidance around future design updates and component usage would have been helpful for our internal team. 

There were also a few occasions where feedback cycles took slightly longer than expected during the final refinement stages, although this did not impact the overall timeline or quality of the deliverables. These were relatively minor points, and they did not detract from the value Tenet provided throughout the engagement. We were very satisfied with the outcome and would gladly work with them again on future design initiatives.

BACKGROUND

Please describe your company and position.

 I am the Managing Director of a consumer products & services company 

Describe what your company does in a single sentence.

My company is a family run business with a passion for pets! Established in 2010, we are constantly growing and expanding to meet the needs of the many pets and pet owners in the UAE who trust in us to provide the best training and facilities in the region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to completely redesign our website’s user experience and interface, and to help us improve our online visibility. Our main goals were to create a more modern, user-friendly site for our customers and to generate more traffic and leads through SEO and Google Ads. We needed a team that could handle both the design and digital marketing sides of things, and Tenet delivered.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Referral
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet handled a full UI/UX redesign of our website, followed by development and launch. They conducted user research, created wireframes, and delivered a sleek, responsive design. On the marketing side, they optimized our website for SEO and managed targeted Google Ads campaigns to drive traffic and leads. Key deliverables included a modern website, SEO improvements, PPC setup, and ongoing performance reporting. Everything was well-coordinated and tailored to our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website and marketing campaigns, we saw a significant drop in bounce rate and a noticeable increase in user engagement. Our organic traffic steadily grew month over month, and the Google Ads campaigns started generating high-quality leads almost immediately. We also saw an improvement in keyword rankings and conversion rates. Overall, the results clearly showed that Tenet’s work had a real, measurable impact on our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet’s project management was excellent from start to finish. They set clear timelines, stuck to deadlines, and kept us updated at every stage. Communication was smooth, any questions or feedback we had were addressed quickly and professionally. They were flexible when we needed adjustments and always made sure we were aligned before moving forward. Overall, they were reliable, organized, and really easy to work with throughout the entire project.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tenet was their ability to handle both design and digital marketing under one roof, and do both exceptionally well. They didn’t just create a beautiful website; they built it with performance and user behavior in mind. Their strategic approach, attention to detail, and clear understanding of our industry made a huge difference. It’s rare to find a team that blends creativity with measurable business results so effectively.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

There wasn’t anything major we felt needed improvement. If anything, a bit more proactive communication during the initial design phase would’ve helped speed up some decisions on our end. But overall, the experience was smooth, and the team was responsive and flexible throughout. They truly listened to our feedback and made adjustments quickly, which made the collaboration very effective.

BACKGROUND

Please describe your company and position.

I am the Managing Director of an IT company.

Describe what your company does in a single sentence.

 As a managed service provider we believe that IT support helps your business to grow and succeed by giving you advice and management for all of your business issues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to design and develop a robust mobile app that could support our IT service offerings, improve client engagement, and streamline internal operations. The app needed to be intuitive, scalable, and integrate seamlessly with our existing systems.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet handled end-to-end mobile app development, including UX/UI design, iOS and Android builds, API integrations, and QA testing. Key deliverables included user dashboards, real-time data syncing, push notifications, and a secure login system. The final product was sleek, responsive, and tailored to our operational needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile app improved user engagement and reduced support ticket volume by automating common service requests. We also saw faster onboarding of new users and better internal reporting. Feedback from both clients and staff was overwhelmingly positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet was organized, communicative, and met all deadlines. Their team provided regular updates, adapted quickly to our feedback, and ensured that every stage of development aligned with our expectations. They made the entire process smooth and transparent.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our industry’s technical nuances and translate them into a user-friendly app was impressive. Tenet combined creativity with functionality in a way that elevated our digital presence and improved service delivery.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

There were no areas for improvement from our side. They exceeded expectations and delivered a polished app that continues to add value to our business.

BACKGROUND

Please describe your company and position.

 I am the Owner of a department store.

Describe what your company does in a single sentence.

Established in 2011, my company is the leading South Asian Department Store in the UK. Brain child of the Khan brothers, my company has achieved incredible success by housing the leading South Asian designers and fashion brands stores nationwide and online. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to design and develop a modern, user-friendly eCommerce website that could handle high traffic, offer a seamless shopping experience, and reflect our brand’s premium positioning. The goal was to increase conversions, improve mobile responsiveness, and integrate essential eCommerce functionalities like secure checkout, inventory management, and real-time analytics.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet handled the complete eCommerce web development, including UX research, UI design, frontend/backend coding, and deployment. Key deliverables were a responsive website, secure checkout, product filters, admin dashboard, third-party integrations, and SEO optimization. They also ensured the design reflected our brand and provided post-launch support, making the platform both functional and visually compelling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website led to a noticeable increase in user engagement, longer session durations, and a significant drop in bounce rates. We also saw a clear uplift in conversion rates and average order value within the first few weeks of launch. The site's speed, mobile responsiveness, and seamless checkout experience contributed greatly to these positive outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet’s project management was highly professional and organized. They maintained clear timelines, provided regular progress updates, and delivered each phase of the project on schedule. Communication was smooth, and they were quick to adapt to our feedback or changing requirements. Their responsiveness and ability to translate our needs into actionable solutions made the entire process efficient and stress-free.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tenet was their ability to combine creative design with technical precision. They didn’t just build a website; they crafted a complete UX tailored to our brand and audience. Their attention to detail, proactive approach, and genuine commitment to delivering a high-quality product made them feel more like a strategic partner than just a vendor.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

Everything, from communication and timelines to design quality and technical execution, was handled exceptionally well. Tenet delivered a flawless experience throughout the project.

BACKGROUND

Please describe your company and your position there.

Lazada is an E-commere marketplace. I'm working as Product Head at Lazada. I look after the product's general business, performance, scalability, and adoption amongst our target audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies, and what were your goals?

We hired KodeGlobe Technologies to increase the retention & conversion on our website and mobile apps. We were looking for some design changes for our apps and website which will in turn increase our retention. It is technically referred to as Conversion Rate Optimization(CRO).

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for many vendors/companies online and through referrals. KodeGlobe Technologies was referred to us through a well-known Food & Beverage brand in India. We had multiple deliberations with Kodeglobe. Our tech guys interacted with their consultants and designers to make sure they understood our current challenges and goals for this project.

Over these deliberations, KodeGlobe provided insightful consultation on ways through which we can increase our retention and conversion. Once we understood their process and the solutions they can give, it was very easy for us to decide that they are the right partners indeed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After many deliberations with Kodeglobe, we gave them a go-ahead and signed the service agreement. They provided us with all details to move ahead. It was really a plus point as through their detailed documentation, we were able to see all the upcoming development. We were allocated a dedicated team of 10-12 people, from which our point of contact was the account manager Vineet, who provided us with all updates. With their constant updates and their willingness to gather our feedback at every step of the project, the entire development process from start to delivery was very smooth.

How many people from the vendor's team worked with you, and what were their positions?

As described above we had a dedicated team of 10-12 individuals assigned to our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not launched the new website and mobile applications as of now. We will probably launch them around August, so it's a little difficult to comment on the measurable outcomes. But, as a general feedback the process was way beyong our expectations and the deliverables were very much as per our thoughts.

Describe their project management style, including communication tools and timeliness.

They used Notion as their project management tool through which we were always connected with the team.

What did you find most impressive or unique about this company?

Their style of communication and empathy towards our requirements were amazing!

Are there any areas for improvement or something they could have done differently?

It'd be great if they can start giving resources for hire on a contract basis. A lot of agencies allow full-time hiring of their resources but unfortunately, KodeGlobe didn't offer it. At least, not until we were involved.