TechnoCrackers

BACKGROUND

Please describe your company and your position there.

I’m a partner at a digital marketing firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoCrackers?

We were looking for a development partner to assist us with several ongoing projects.

What were your goals for this project?

We were aiming for speed, ease of contact, and professionalism.

SOLUTION

How did you select this vendor?

We tested approximately 20 different developers.

Describe the project and the services they provided in detail.

TechnoCrackers provides comprehensive web development, including but not limited to site building, e-commerce development, integrations, and tech support. Their industry knowledge is second to none.

What was the team composition?

Our point of contact is Jasmin (CEO, TechnoCrackers). We only interact with him, and he handles everything from start to finish.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

TechnoCrackers has made our business much more efficient. We’re able to handle more clients and deliver faster. They’ve been a true asset to our organization.

How was project management arranged and how effective was it?

Project management is typically handled from our end, but they efficiently manage tasks and issues, getting jobs done on time.

What did you find most impressive about this company?

They’re very professional, fast, and affordable. I can’t recall a situation where we asked for something and were told they couldn’t do it. They always deliver.

Are there any areas for improvement?

No, not that I’m aware of.

BACKGROUND

Please describe your company and your position there.

I'm the owner of web design and hosting business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoCrackers?

We hired them to redesign and develop our e-commerce website. It was highly customized and had specific requirements.

SOLUTION

How did you select this vendor?

We reached out online through a web design group and had over 30 applicants on the first day. We narrowed it down to five individuals and selected TechnoCrackers for their experience and reliable customer support.

Can you go into detail about the services they provided and the scope of the project?

They've turned PSD designs into website code and help us troubleshoot issues as they come up, providing excellent support. We bounce ideas off of them and get their feedback. We continue to hire them on an as-needed basis.

What was the team composition?

Their CEO is my point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Having TechnoCrackers on board has helped me take on more projects so that my business can grow without sacrificing quality and meeting deadlines. Knowing that I have a small team of individuals by my side that provides quality support to my current customers is a big deal to me.

How was project management arranged and how effective was it?

We use Trello boards, Slack, and Facebook Messenger for project management and support. It's been very effective for meeting deadlines.

What did you find most impressive about this company?

Their professionalism and responsiveness are outstanding. They reach out to me within a few minutes if I have any questions. They're also punctual and meet deadlines.

Are there any areas where they can improve?

No. I was a bit concerned with the time zone difference, but it hasn’t been an issue.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Siam Tek Web Design Group. We provide web-based services for our clients, including design, development, and digital marketing to increase their revenues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoCrackers?

We needed TechnoCrackers to help support our maintenance packages, including designing new pages, updating content, and developing systems to optimize my clients’ websites.

What were your goals for this project?

We wanted the collaboration to result in success for our clients and their websites. Additionally, having the supplemental team would give me more room in my schedule.

SOLUTION

How did you select this vendor?

After posting ads for the position on social media, I interviewed several contractors that responded. I wanted someone with a strong team of designers and developers with a high-quality portfolio.

Can you go into detail about the services they provided and the scope of the project?

They’ve helped me fulfill ongoing obligations with existing clients, including updating content, testing software, adding software functionalities, optimizing sites and conversions, and integrating new systems. They provide technical support for both our new and old clients.

What was the team composition?

The CEO is my point of contact, and they provide a small team of developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The TechnoCrackers team has been able to take on multiple projects at a time, and all of their work satisfies my clients. Additionally, their support has allowed me to allocate my time more evenly while keeping my customer’s fulfilled.

How was project management arranged and how effective was it?

We use Asana for each client. We implemented an agile style of management and prioritized work through weekly scrums, which we haven’t ended up needing so far. It is helpful to use Asana as we can see updates and client progress for each project. Their team took care of executing the tasks we planned, and the division of labor has been efficient for my small business.

What did you find most impressive about this company?

The TechnoCracker team has been professional and responsive, especially given the time differences. They’ve made it so I can handle several projects at once and divide my time effectively, which was my overall goal.

Are there any areas where they can improve?

To speed up communication, adding more detail to comments on Asana task cards could be beneficial. This could help establish context more efficiently.

BACKGROUND

Introduce your business and what you do there.

Our company is a full-stack web development company that builds e-commerce sites, web applications, and some mobile apps. Our company maintains long-term relationships with most of our clients, including six of the largest landscaping contractors in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechnoCrackers?

One of our clients is a national manufacturer of landscape lighting equipment with about 50 locations across the country. They’d faced several challenges with their former web developers and lost access to their site and assets. Once we inherited the contract, we needed to quickly assess the situation and develop a new, large-scale website. TechoCrackers supported us with the build and created a custom mapping solution.

SOLUTION

What was the scope of their involvement?

In addition to assisting with our client's WordPress site, TechnoCrackers developed a custom mapping solution using Google APIs. This function allows potential customers to see franchise locations on the map and interact with them. Based on the chosen location, the function automatically fills in information on site forms. On the e-commerce side, the location mapping code also helps our client decide how to sell and distribute products.

What is the team composition?

I work directly with Jasmin (CEO, TechnoCrackers) who is the development lead. He handles his people and projects on his side.

How did you come to work with TechnoCrackers?

I initially found them on Upwork. While I used to contract a lot of help, I’ve since exclusively worked with TechnoCrackers on most projects.

How much have you invested with them?

Over the course of the engagement, we’ve completed several projects with them. They give us about 10 hours per week on average, so we’ve spent about $15,000 last year. Prior to that, we’d spent $25,000–$30,000. We currently have another $10,000 in new projects.

What is the status of this engagement?

We’ve been working with them since 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Jasmin’s team really stepped up on the mapping solution and site build, providing full-time support throughout. They worked well with my in-house developers, and, as a result, we were able to complete a four-month project in one. The client lauded the final product, and we ended up getting another big e-commerce site project thanks to their custom mapping feature.

We’re starting to use that solution for other projects, too. In fact, a number of people in the development world have asked us to share the code. We plan to commercially package the solution and market it together with their team.

How did TechnoCrackers perform from a project management standpoint?

What I like about Jasmin and his team is their organized approach. We have standing meetings every morning to go over projects and communicate via WhatsApp, Slack, and GitHub. Whenever we meet to discuss a task, Jasmin always reiterates the points to confirm exactly what we’re trying to accomplish.

Their scheduling is perfect from a project management perspective. Jasmin meticulously ensures that our progress matches the agreed timeline. If he commits to a certain number of hours to meet a deadline, he’ll measure his progress against that calendar. Typically, it’s not his fault when we miss time estimates; rather, it’s because something happened on our side or with the client.

What did you find most impressive about them?

TechnoCrackers has supported us with several client projects for the past five years. Their talented team is particularly adept with WordPress, Magento, and WooCommerce. Every project we’ve worked on together has been extremely successful.

Their team has several striking qualities. Not only do they always meet their deadlines, but they also understand the end user, which makes the collaboration work. Jasmin has an excellent sense of the North American and European markets, so their designs work well for our projects. We don’t need to translate any cultural differences.

Moreover, the technical quality of their work is on par with all of the vendors I’ve worked with so far. TechnoCrackers comes up with solutions that I haven’t even thought of. When we were competing for a new website project against other big-name developers, we won the contract because the client realized how talented TechnoCrackers’ team was after talking to them. They’re exceptionally good partners. I enjoy working with their team and can depend on them.

Are there any areas they could improve?

No. If anything, I’m worried that too many people will find out about TechnoCrackers, and I’ll get squeezed out. I'd rather keep them to myself, but they deserve the recognition.

Do you have any advice for future clients of theirs?

Offshore teams work in different time zones, so you need to plan your schedule to accommodate reviews time, production, and communication. Be clear about your expectations; if the team can’t articulate your points back to you correctly, you need to explain it again.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a group of brands dedicated to event production services. We have a brand for teenagers and another brand for corporate events. I'm in charge of everything related to the production of events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoCrackers?

We had serious problems with the website for each brand. We know that a professional website is important. We were looking for an experienced web developer that could implement our design ideas through code.

What were your goals for this project?

We wanted to create high-quality, visually impactful websites for our brands.

SOLUTION

How did you select this vendor?

They were recommended to us by a friend. There were two other possible developers, but they had less experience and higher costs. We felt TechnoCrackers would be a results-driven partner who was committed to reliable customer support.

Can you go into detail about the services they provided and the scope of the project?

They turned our PSD designs for each website into code. They also developed some additional modules and configured the sites. It took them about two weeks to deliver functional versions for user testing and feedback. Their developer made suggestions for improvements during each sprint, which they implemented subsequently.

What was the team composition?

My partner and I worked with Jasmin (developer, TechnoCrackers).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They developed and launched our sites early, which was a major achievement. In fact, we signed an extended service level agreement (SLA) with them because of how well they performed. Also, we have more clients now because of our new websites.

How was project management arranged and how effective was it?

Their project management was impressive, especially compared to other developers. Their team regularly met deadlines and always communicated delays ahead of time. Any unexpected turnover never threatened to stop critical progress. Their communication was superb.

What did you find most impressive about this company?

They’re very knowledgeable about coding, which was critical so that technical details weren’t lost in translation. They also did a great job of keeping the lines of communication completely open.

Are there any areas where they can improve?

No, nothing. Everything was fine.

BACKGROUND

Please describe your company and your position there.

I’m the general manager of Otrac Belgium. We’re a supply chain management company that serves global customers. I’m responsible for one of our branches involving food products and other fast-moving consumer goods (FMCGs)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoCrackers?

We needed to design our website and company brochure, as well as a logo and packaging for several retail items.

What were your goals for this project?

Our website and brochure needed to give potential customers a clear idea of our core competencies and values. The packaging design had to account for regional preferences, fulfill country requirements, and possess an attractive, workable design tailored to fit our customers’ needs.

SOLUTION

How did you select this vendor?

We discovered that the local IT company we’d been using had been outsourcing the work to TechnoCrackers, so we decided to work directly with them.

Can you go into detail about the services they provided and the scope of the project?

We began with discussions to define our expectations in relation to our budget. Going forward, TechnoCrackers gave the project shape and we received sample designs. We then fine-tuned them and made adjustments where necessary, going back forth before going live to ensure everything fit our desires. 

What was the team composition?

We worked with a single point of contact, who managed the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Even though we can’t measure the immediate impact on our business, we’re confident that the projects have been huge successes. We’ve received positive feedback from customers and potential customers, and the logo and packaging led to several successful retail product launches.

How was project management arranged and how effective was it?

We had several people on our side giving input, so addressing all matters to a single point of contact helped us a great deal.

What did you find most impressive about this company?

Starting with only a vague idea, they developed and implemented our vision into a new website and brochure. Their high-level service was made possible by strong communication.

Are there any areas where they can improve?

No, I can’t think of anything.

BACKGROUND

Please describe your company and position.

I am the Owner of Heavenly Havanese

Describe what your company does in a single sentence.

Havanese

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechnoCrackers to accomplish?

• Website

SOLUTION

How did you find TechnoCrackers?

Referral

Why did you select TechnoCrackers over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Website development 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unknown 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent 

What was your primary form of communication with TechnoCrackers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are personable and caring.

Are there any areas for improvement or something TechnoCrackers could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I’m the owner and president of a business blog.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechnoCrackers?

I wanted to completely redesign the website, which is based on WordPress Genesis. I also wanted to change all its navigation and add multiple custom features to it.

What were your goals for this project?

I was looking to improve the website’s look and feel, increase page views and the time spent on the site, and increase search rankings. I also wanted to enhance its page speed and performance.

SOLUTION

How did you select this vendor?

They were recommended by another agency.

Can you go into detail about the services they provided and the scope of the project?

They took my suggestions and redesigned the site, implementing special features such as auto-populated content in site sections.

What was the team composition?

There was a leader and several team members involved.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

My website now looks great and is competitive in a tough marketplace. Page views are up over 35% and our site rankings have also increased dramatically.

How was project management arranged and how effective was it?

They’re excellent in this aspect. Communication was smooth and easy, and they met all deadlines.

What did you find most impressive about this company?

Their great attitude combined with their top-notch skills make them a valuable partner.

Are there any areas where they can improve?

I’m very pleased.