TechBuilder

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Zig by ComfortDelGro

Describe what your company does in a single sentence.

Zig by ComfortDelGro is Singapore’s trusted mobility brand helping people, drivers, and businesses move freely, fairly, and reliably. Zig stands for freedom. The freedom to choose what works for you, rather than following the default. More than just a ride, Zig is our commitment to helping people live the life they want, by making movement simpler, more dependable, and more thoughtful. We are here when people count on us, treating everyone right and bringing positive energy to everyday journeys. Because when movement works the way it should, people are free to focus on what matters most. Life moves better with choice. Time to Zig.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• A reliable taxi booking solution was needed to connect passengers and drivers through a single digital system. Key objectives included simplifying ride booking, improving driver dispatching, providing intelligent route recommendations, enabling real time trip tracking, and giving administrators better visibility over daily operations. AI capabilities were also introduced to make dispatching and route management more efficient.

SOLUTION

How did you find TechBuilder?

Online Search

Why did you select TechBuilder over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from TechBuilder were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development covered separate passenger and driver mobile applications alongside an administrative dashboard. Passenger features included ride booking, trip information, driver details, notifications, and booking management, while the driver application supported trip requests, navigation, status updates, and ride management. The admin dashboard provided real time trip monitoring and AI assisted dispatching, while intelligent route suggestions and backend integrations supported the overall platform. Testing, deployment, bug fixing, and ongoing maintenance were also included.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launch of the platform provided passengers and drivers with dedicated mobile applications while giving administrators a centralized operational dashboard. The system enabled real time trip tracking and introduced AI assisted dispatching and route suggestions into daily taxi operations. During the initial launch period, the application reached approximately 2,000 combined passenger and driver downloads. Faster access to trip information and improved dispatch visibility also created a more organized booking experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear communication and regular development updates made it easy to follow progress throughout the project. Techbuilder met the agreed deadlines and responded quickly when requirements or feature details needed clarification. Testing sessions provided useful opportunities to identify issues before launch, and requested adjustments were handled efficiently. Post launch support has also remained responsive whenever technical assistance was required.

What was your primary form of communication with TechBuilder?

Virtual Meeting

What did you find most impressive or unique about this company?

AI functionality was one of the most impressive aspects of the project, particularly its application to dispatching and route suggestions. Techbuilder also managed to connect passenger, driver, and administrative workflows into one coordinated ecosystem rather than treating each application as a separate product. Strong communication throughout development made it easier to explain operational requirements and refine functionality. Ongoing support after launch has added further value to the engagement.

Are there any areas for improvement or something TechBuilder could have done differently?

More detailed demonstrations of the AI features during the early development stages could have made it easier to understand how the functionality would work in real operational scenarios. Additional documentation for some administrative features would also have benefited internal users during the initial rollout. Earlier access to certain test builds could have provided more time for internal feedback. Overall, Techbuilder delivered a reliable solution and continued to provide strong support after launch.

BACKGROUND

Please describe your company and position.

I am the CEO of Anywheel

Describe what your company does in a single sentence.

Anywheel is a homegrown dockless bike-sharing platform which offers an alternative eco-friendly first and last mile mode of transport for your daily convenience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• A reliable mobile application was needed to improve how users interact with technology enabled mobility services. Key objectives included creating a simple user experience, making service access more convenient, improving account management, and developing a stable application capable of supporting a growing user base. Better mobile accessibility was also an important part of improving the overall customer experience.

SOLUTION

How did you find TechBuilder?

Referral

Why did you select TechBuilder over others?

Referred to me

How many teammates from TechBuilder were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End to end mobile app development covered UI and UX design, user registration, account management, location based functionality, service discovery, booking features, payment related functionality, notifications, API and backend integration, testing, bug fixing, and deployment support. Feedback was incorporated throughout development to improve usability and functionality. Post development adjustments were also handled to ensure the application performed as expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A dedicated mobile channel made it easier for users to access services and manage their accounts. Initial launch results included approximately 2,000 app downloads during the first few months. A more streamlined interface also helped reduce friction across the user journey. Overall, the application provided a more convenient digital touchpoint for customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistent communication and regular progress updates kept the project organized throughout development. Clear milestones made it easier to review completed features, while requested changes were handled promptly. Technical issues were addressed without unnecessary delays, and major deliverables remained close to the agreed schedule. Communication remained straightforward whenever clarification or adjustments were required.

What was your primary form of communication with TechBuilder?

Virtual Meeting

What did you find most impressive or unique about this company?

Strong understanding of both technical requirements and operational needs made the development process particularly effective. A willingness to listen to feedback and refine features helped produce a more practical application. Technical knowledge combined with a solution oriented approach also made collaboration productive. Attention to the intended user experience was another quality that stood out.

Are there any areas for improvement or something TechBuilder could have done differently?

Additional technical documentation during development would have made project tracking easier. More frequent demonstrations during the early stages could also have allowed functionality to be reviewed sooner and helped identify adjustments before later testing. A slightly more detailed reporting process would have made progress easier to monitor. Overall, the engagement was positive and the delivered solution met the main project expectations.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Drive lah

Describe what your company does in a single sentence.

As a Singapore and Australia based startup, Drive lah (known as Drive mate in Australia) is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are comprehensively insured through our insurance partners so car owners don’t have to worry about their insurance. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• A more efficient digital rental experience was needed for customers and internal operations. Main objectives included simplifying online vehicle reservations, improving fleet visibility, supporting secure payments, and using intelligent recommendations to help customers find suitable available vehicles. Greater efficiency across everyday rental operations was also a major goal.

SOLUTION

How did you find TechBuilder?

Referral

Why did you select TechBuilder over others?

Referred to me

How many teammates from TechBuilder were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development covered the customer booking experience, vehicle browsing, intelligent availability recommendations, fleet management functionality, secure payment integration, user accounts, notifications, backend connectivity, testing, and deployment. AI functionality helped recommend vehicles based on availability and customer requirements. Fleet management tools also provided a more organized way to monitor and manage rental vehicles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A centralized mobile platform made vehicle reservations and rental management more convenient for customers and staff. The initial release reached approximately 1,800 downloads during the first few months and supported online booking and secure payment activities through the application. Fleet management functionality also gave the operations team better visibility into vehicle availability. Overall, the platform created a smoother workflow and made daily rental operations more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear communication kept development easy to follow from the beginning. Feedback was incorporated quickly, and requested changes were handled without disrupting the overall schedule. Project milestones were delivered on time, while testing sessions helped identify and resolve issues before launch. Regular communication also made it easier to keep both technical and business requirements aligned.

What was your primary form of communication with TechBuilder?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to combine standard car rental functionality with intelligent availability recommendations stood out. TechBuilder understood that the application needed to support both customer convenience and internal fleet operations rather than focusing only on the booking interface. Quick responses to feedback also made the development process easier. Strong communication throughout the project gave us confidence in the progress being made.

Are there any areas for improvement or something TechBuilder could have done differently?

More detailed demonstrations of the fleet management features during the earlier stages could have helped with internal review. Additional documentation around the intelligent recommendation functionality would also have been useful for understanding how those features operated. Earlier access to certain test builds could have provided more time for internal validation. Overall, TechBuilder delivered the project on schedule and provided a stable solution that addressed the main requirements.