TatvaSoft

BACKGROUND

Please describe your company and position.

 I am the Director of a business services company 

Describe what your company does in a single sentence.

Recruitment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TatvaSoft to accomplish?

• I needed to migrate my website from older technology to a more modern platform, along with adding and updating features in the existing service plan of my website. TatvaSoft was incredibly helpful throughout this process. They took the time to thoroughly understand my requirements and collaborated with me step by step to achieve all deliverables.

SOLUTION

How did you find TatvaSoft?

Referral

Why did you select TatvaSoft over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

  TatvaSoft has been instrumental in supporting us across multiple projects. They successfully migrated our old e-file folder structuring website from Web Forms to .NET Core 6.0, completely transforming its look, feel, and functionality. This migration enhanced the usability of e-file folder pages, making the website more user-friendly. Additionally, they integrated PDF-related features, enabling end-users to access our services more effectively. TatvaSoft also implemented workflow features that significantly improved the overall functionality of the website.

Beyond this, they completed a smaller project for another company, which involved developing a system for car wash gift cards. This allows users to earn gift cards for subsequent purchases when they wash their cars—a feature that has been well-received.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

  TatvaSoft has played a crucial role in transforming our website by redesigning it using the latest technology, making it faster and more efficient. This upgrade has significantly improved workflow features for various entities, such as teacher-to-teacher and teacher-to-principal interactions, while also streamlining the record management verification process.

They introduced features like editable PDFs and added functionalities such as "AddForms," which allow users to add or edit split PDF records. These enhancements have enabled customers to extract specific parts of documents or data with ease, improving overall usability.

Moreover, TatvaSoft has strengthened the website’s data security, ensuring that user information is well-protected. Their comprehensive support has been invaluable in delivering a modern, functional, and secure platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

  TatvaSoft utilized the Waterfall model for my project development needs, ensuring timely delivery and a structured approach. This change-request-based methodology involved mutual discussions before implementation, keeping the process transparent and collaborative. Basic project management tools like Skype and Trello were used effectively for communication and task management.

The team helped me achieve my primary milestone, starting with redesigning the old website to make it more user-friendly and effective in addressing customer needs. Their efforts resulted in a platform that not only meets but exceeds expectations in terms of functionality and usability.

What was your primary form of communication with TatvaSoft?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

  TatvaSoft has a strong pool of talented developers to choose from, supported by a well-structured organizational hierarchy comprising Project Managers (PMs), Team Leads (TLs), and developers. This structured approach has been highly effective in ensuring the successful delivery of projects.

Their well-defined strategies for managing escalations and addressing bug fixes are commendable, demonstrating their commitment to delivering high-quality outcomes. The team’s professionalism and systematic workflow have greatly contributed to the success of our collaboration.

Are there any areas for improvement or something TatvaSoft could have done differently?

  Overall, I am satisfied with TatvaSoft’s work and the outcomes of our projects

BACKGROUND

Please describe your company and position.

I am the ICT Specialist of Car Service Management 360 srl

Describe what your company does in a single sentence.

 We specialize in Full Fleet Management services, particularly focused on the Italian market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TatvaSoft to accomplish?

• Our main goals were to significantly automate manual workflows and modernize the platform's UI/UX and communication systems. Additionally, we sought their expertise in deeply customizing JIRA and integrating key third-party data services.

SOLUTION

How did you find TatvaSoft?

Referral

Why did you select TatvaSoft over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TatvaSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope focused on a major strategic transition: decoupling JIRA from the Platform Modernization (PS system) and incorporating all necessary JIRA functionalities directly into PS to detach finally Jira. This includes replicating workflow logic, automated reporting, dynamic dashboards, and system-driven notifications to establish PS as a fully independent and robust platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TatvaSoft delivered significant value through three core areas:

Platform Enhancements: Built a smart PDF processing system on "invoice process" (40,000+ records automated), developed a Dynamic Event API (10,000+ events generated), implemented an Automation Scheduler for workflows and its transitions, and completed substantial UI/UX improvements (dynamic widgets, responsive design) and an Internal Chat system.

JIRA Enhancements: Customized JIRA workflows with business logic, built dynamic dashboards and automated notifications/reports, model template XPorter , and utilized Behaviours and fragment-level customizations to extend functionality and improve data accuracy.

External Integrations: Successfully integrated multiple third-party systems (e.g., WebCar, Winity, DAT, Tyre modules) and implemented automated data exchange and cross-system report generation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project benefited significantly from TatvaSoft's use of the Agile model, which provided a structured, timely, and highly transparent development process. Key to this approach were mutual discussions preceding implementation, ensuring a collaborative environment.Effective use of basic project management tools ensured smooth communication and task tracking.

What was your primary form of communication with TatvaSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TatvaSoft provides an exceptionally strong talent pool, managed by a clear organizational hierarchy (including Project Managers and Team Leads) that ensures a highly effective and successful project delivery model. We particularly appreciate their systematic workflow and well-defined strategies for handling escalation management and bug fixes, which underscore their professionalism and commitment to high-quality outcomes.

Are there any areas for improvement or something TatvaSoft could have done differently?

TatvaSoft has consistently met our expectations. I am pleased with the quality of their work and the positive results achieved in our projects.

BACKGROUND

Please describe your company and position.

 I am the CEO of a no-code SaaS platform company.

Describe what your company does in a single sentence.

We are a no-code SaaS platform that simplifies data integration and automation by enabling users to connect sources, build intelligent flows, and enrich data effortlessly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TatvaSoft to accomplish?

• We hired TatvaSoft to support the end-to-end development and continuous enhancement of the Serio Verify platform. Their role included building new features, improving performance, fixing issues, and managing full project delivery across both frontend and backend. They were responsible for developing modules and services, integrating APIs, enhancing data validation and processing pipelines, supporting day-to-day maintenance, implementing AI-based lead-readiness scoring, and ensuring GDPR compliance and production stability as the platform scaled.

SOLUTION

How did you find TatvaSoft?

Referral

Why did you select TatvaSoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TatvaSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included full end-to-end development and enhancement of the Serio Verify platform. Key deliverables included:

- Development of core backend and frontend modules
- Implementation of data importer, data validation, data feedback, and data delivery workflows
- Creation of automated processing pipelines and real-time validation engine
- Development of dashboards, analytics, and reporting features
- Integration with multiple external systems and third-party APIs
- Implementation of AI-driven lead-readiness scoring
- Performance, scalability, and data accuracy optimization
- UI/UX improvements across various sections of the platform
- Day-to-day maintenance, bug fixing, QA testing, and deployment support
- Monitoring, alerting, system upgrades, and security patching
- Delivery of stable, production-ready and well-documented APIs
-Ensuring GDPR compliance and maintaining production stability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that demonstrated clear progress and success, including:

- Significant reduction in manual work and data processing time, enabling faster data validation and delivery
- Improved platform performance and system stability, supporting larger datasets without failures
- Increased user adoption and engagement due to enhanced features and better usability
- Reduction in data errors and inconsistencies through automated validation and processing pipelines
- Faster onboarding of new data sources through integrations and workflow automation
- Continuous release of new modules and enhancements, demonstrating steady development progress

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TatvaSoft followed a structured project management approach with regular planning and review meetings. They generally delivered items according to agreed timelines, and when delays occurred, they communicated proactively. The team was responsive to our needs, flexible with changing priorities, and provided support whenever required.

What was your primary form of communication with TatvaSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TatvaSoft has a strong pool of talented developers to choose from, supported by a well-structured organizational hierarchy comprising Project Managers (PMs), Team Leads (TLs), and developers. This structured approach has been highly effective in ensuring the successful delivery of projects.

What stood out the most was their ability to understand complex requirements quickly and convert them into practical, working solutions. Their commitment to continuous improvement, strong technical expertise, and willingness to adapt to changes without hesitation made them stand out. They maintained transparency in communication and were proactive in providing suggestions to enhance.

Are there any areas for improvement or something TatvaSoft could have done differently?

I am VERY satisfied with the work TatvaSoft has done and how they supported my development goals. Overall, the experience has been super positive, and I don’t have any major areas for improvement to point out.

BACKGROUND

Please describe your company and position.

I am the CTO of a Financial Services Company

Describe what your company does in a single sentence.

We provide FX and payment services to consumer and corporates 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TatvaSoft to accomplish?

• Software development/ mobile app development

SOLUTION

How did you find TatvaSoft?

Other > Worked with them before

Why did you select TatvaSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TatvaSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TatvaSoft developed a comprehensive website and mobile app for us, offering international payments for personal and business use, currency debit card services, and mobile air top-up features. The website includes secure user registration, service listings, and a seamless payment gateway. The mobile app complements the website by enabling real-time transaction updates, secure payments, and convenient mobile air top-ups. It also supports push notifications and provides easy access to all the services, ensuring a seamless experience for users across both personal and business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was highly successful, with positive measurable outcomes. We saw a noticeable increase in user engagement, with more registrations and interactions on both the website and mobile app. Transaction volumes grew thanks to the secure payment gateways and mobile top-up services. Customer satisfaction improved due to the seamless functionality across devices, and the user-friendly design contributed to higher conversion rates for Forex transactions and card applications. Overall, the project has met our business goals and delivered a great user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 TatvaSoft's project management was exceptional. They delivered everything on time, communicated clearly, and were highly responsive to our needs. Their team has proactively addressed any issues and ensured the project runs smoothly from start to finish.

What was your primary form of communication with TatvaSoft?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 What impressed us most about TatvaSoft was their technical expertise, quick turnaround time, and the availability of resources. Their proactive approach to challenges, along with consistent communication, ensured the project was completed smoothly and successfully.

Are there any areas for improvement or something TatvaSoft could have done differently?

 As of now, there are no areas for improvement. TatvaSoft delivered an outstanding solution that fully met our expectations. The project was handled seamlessly, and we are extremely satisfied with the results.

BACKGROUND

Please describe your company and your position there.

Silwana Global Infotech is a world-class IT company which aims to deliver domain expertise and world-class solutions to power next-gen digital initiatives that turn industry challenges into opportunities. My role is that of a Senior technology consultant and I help clients in their complete project development cycle by procuring the right team and leveraging the right technology for any of their projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft, and what were your goals?

We hired a team of 2 developers at the start from TatvaSoft for a duration of 2 months and were very much satisfied with their project execution and delivery, currently we are doing another project and are planning to engage more in the near future.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had already heard of TatvaSoft as a promising offshore software development company, so we approached them for our development needs and selected the candidates through an interview process. TatvaSoft's vast team size and technological expertise helped us to make the right decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was for adding enhancements to the existing Command Center System for a Shipping Company which should receive the data from vessels/crew boats for the events which covers Man Overboard, Line crossing, Slip/Fall, Swell levels (Inclinometer), PPE (Helmet; Life Vest; Coverall). TatvaSoft developed a consolidated dashboard for the command center and built reports to identify patterns and trends which will come from various shipping vessel’s data feed.

How many people from the vendor's team worked with you, and what were their positions?

There were a total of 2 Senior Software Engineers and 1 Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

TatvaSoft helped me in getting the project completed on time, as there was a stringent delivery deadline which I had to adhere to. The resources provided were capable and supportive to my end client's development needs.

Describe their project management style, including communication tools and timeliness.

I found their working style to be perfect for my requirement as they have a defined heirarchy which helps in quick developemtn and query resolution

What did you find most impressive or unique about this company?

Quality work at competitive prices is what I would say for TatvaSoft

Are there any areas for improvement or something they could have done differently?

I found their overall work satisfactory, however for some fetaures, the developers needed a little bit of research which is what I feel should have saved some more time if they had the necessary skill

BACKGROUND

Please describe your company and your position there.

Our company is a Software Services Company that undertakes various projects existing or assist in ensuring new developments. Today, as CEO my mission is to make sure that all over operations are running in the most efficient and optimized manner to enhance customer service additionally focusing on IT infrastructure as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft, and what were your goals?

We selected Tatvasoft to develop our web chat functionailty. Where we can ensure to provide the fastest response storing the transaction history and other details.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were in need of quality developers and Tatvasoft has certified good team. After the initial contact, we gave them a test project to gauge their skills. We were impressed with their knowledge and flexibility so we decided to go ahead with the development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Tatvasoft provides variety of services to us with development and maintenance including new version migration with Database, Redesigning functionality, integrating or developing new plugins, implementing layout, installing, configuring platform, extensions

How many people from the vendor's team worked with you, and what were their positions?

There were initially Account manager and Analyst involved for 1st 2 weeks, After project planning There was a senior developer and designer added in the team. Along side there was a senior tester who was providing test results. Team was well managed and I can track each member's task and progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have massively increased positive reviews from our partners. We also expect visits and conversions to multiply.We have a stable, modern platform that’s taking us to the next level financially, as well as giving us the ability to mold our online presence to represent our brand.

Describe their project management style, including communication tools and timeliness.

We managed all our projects over - Email and I was impressed with the team and their Quality of work We constantly communicated using Skype and mail for project development and management, but never have to double check basic things. Tatvasoft met all of our deadlines, including the launch date. We always discussed compromises ahead of time, so there were no delays or surprises along the way.

What did you find most impressive or unique about this company?

We are very impressed with their integrity and quality of service with flexibility to provide us additional support on demand. Their team has the right skills and experience to put us at ease; There wasn't any case they couldn’t provide a solution for. Their dedication, determination, and availability make Tatvasoft a great asset.

Are there any areas for improvement or something they could have done differently?

They are best with all measures.

BACKGROUND

Introduce your business and what you do there.

We’re a web development agency. We created our own CMS 20 years ago, and we’ve constantly redefined it since then. We deploy it on a client-by-client basis. I’m a director in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TatvaSoft?

We had in-house engineers when we first created the solution 18–20 years ago. We were constantly doing cutting-edge stuff, so the local engineers we were using would gain experience and then get poached. We’d have to start all over again, training people from the start. 

I started looking for outsourcing companies around 10 years ago, and I engaged TatvaSoft. The solution we were developing was developer-agnostic, so we started working from the get-go, and we’ve never looked back. That has absolved us from worrying about people getting poached.

SOLUTION

What was the scope of their involvement?

Our CMS is akin to having a Lego system. We fabricated its functionalities and boundaries, within which we help clients develop whatever system they need. That could be an e-commerce or internal payment system for a company. We make deployments for the pharmaceutical industry, and we implement the CMS to work as a web channel for SAP. TatvaSoft’s team implements features as per our requirements.

We utilize a host of web technologies, including Laravel PHP. We also use Java, and we have a MySQL database.

What is the team composition?

We’ve worked with around seven people from TatvaSoft. I speak to their management if I need more resources, but my day-to-day communication is with the software engineers.

How did you come to work with TatvaSoft?

I looked at a couple of companies and evaluated their past work. I’m in the same industry, so I could raise questions when someone talked about their work. Most people weren’t able to tell me what parts of a project they’d worked on exactly. TatvaSoft had a straightforward approach, and there were no cryptic elements in their descriptions.

How much have you invested with them?

The cost so far is $150,000, or a bit more.

What is the status of this engagement?

We started working with TatvaSoft around July 2010, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the metrics we care about the most is being able to achieve clients’ objectives. We have a prebuilt tool that TatvaSoft works on to create versions of it for different clients. It can differ a lot from one client to another in terms of how it’s applied. We’ve been successful every time; otherwise, we wouldn’t have continued working with TatvaSoft.

How did TatvaSoft perform from a project management standpoint?

We do project management on our side. If we have a five-month project, we’ll divide it into 1–2–week sprints, which TatvaSoft will manage. They do pretty well on that, and they deliver everything we ask them to.

We use our in-house project management tools. The present team at TatvaSoft has been with me for two years, so we know each other very well, and they’re pretty much adapted to our tools. I do know that they have their own in-house tools as well.

What did you find most impressive about them?

Prior to onboarding TatvaSoft, we brought in developers as we needed them, on a project-by-project basis. What I realized after switching over to TatvaSoft is that it’s actually great to have a developer turn up for work every day. It means that we have continuity around improving our tools. Before, we only worried about jobs, and we brought in developers for specific purposes. We tended to not entertain the betterment of the application that much. Now, we’re able to do so, and it’s proven to be a good bet for our side in the long run.

Are there any areas they could improve?

There’s always room for improvement, but we communicate on a daily basis with them about whatever needs to be done. If I need to change something or something new comes up, I’ll communicate instantly with TatvaSoft. I can’t think of any improvements right now.

Do you have any advice for future clients of theirs?

Anyone looking to outsource needs to have the right person to interconnect with the resource.

BACKGROUND

Please describe your company and your position there.

Energy Efficiency Group (EEG) is one of the most experienced Energy Service providers in EMEA with more than 24 years of operations and 800 projects in 27 countries. As an Energy Services Company (ESCO), we cover the whole lifecycle of an Energy Management Program from the Energy Audit to the Project Implementation and the Measurement Verification I'm the founder and CEO of EEG , leading the operations across our offices

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We have contracted Tatvasoft to build our Energy and Sustainability portal which helps our subscribed clients to track and manage micro and macro figures regarding both .

What were your goals for this project?

To have a live platform that can be continuously expanded and developed and giving user-friendly design for optimal experience .

SOLUTION

How did you select this vendor?

We approached 3 different vendors, looked at their portfolio, analyzed the team and how each responded to our blueprint. We were impressed by Tatvasoft approach, creative thinking, team involved and efficient responses. In addition, budget met our targets

Describe the project and the services they provided in detail.

The project was a development from scratch including the choice of the language and database. While we started with a set of requirements, we have built a continuous relationship whereby developments are proactively added including plugins, extensions and automations.

What was the team composition?

There were initially An account manager and an Analyst were involved for 1st 2 weeks, After project planning There was a senior developer and designer added in the team. Along side there was a senior tester who was providing test results. The team was well managed and I can track each member's task and progress. "

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have had a complete success as the project was to build a subscription based portal . We were able to enroll multiple clients within our key targeted categories with positive reviews since.

How was project management arranged and how effective was it?

We managed all our projects over - Email and I was impressed with the team and their Quality of work We constantly communicated using Skype and mail for project development and management, but never have to double check basic things. Tatvasoft met all of our deadlines, including the launch date. We always discussed compromises ahead of time, so there were no delays or surprises along the way.

What did you find most impressive about this company?

Quality and time of response Agility of the Team Overall support across the 4 years we have been working with them

Are there any areas for improvement?

Not really. We have been satisfied by all the team and work since Day 1. They always ensure having a proper communication and a pool of team that can solve the problems that we have faced.

BACKGROUND

Please describe your company and your position there.

Golf BioDynamics provides 3D motion capture technology for golf coaches and players enabling swing analysis and biofeedback. We consult to a number of PGA organizations around the world, as well as amateur federations and private clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We required bespoke software to read data from various hardware devices and then provide real-time animation (3D avatar) and reporting. A unique aspect of the job was to provide real-time audio feedback.

What were your goals for this project?

We needed a system that was purpose built for golf and provided an interface that people could readily navigate while providing accurate and meaningful data on a client's golf swing.

SOLUTION

How did you select this vendor?

Word of mouth and then an initial interview (by Skype)

Describe the project and the services they provided in detail.

TatvaSoft developed three specific software packages that provide:

1. Accurate and realistic real-time animation of a golf swing
2. Reports that can be used by coaches and players to understand the swing issues
3. Real-time audio biofeedback
4. Integration of 3D motion capture (6DOF) with launch monitors and pressure sensing arrays
5. Calculation of the forces and torques applied to the golf club
6. Calculation of various kinematic data to describe the fundamentals of a golf swing

What was the team composition?

Full-time programmer in C# plus others at various times.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The company has been very good to work with over the last 13 years. I have only had three different programmers to work with over that time so turnover of staff has been low (a good thing). Without this software our business could not have grown.

How was project management arranged and how effective was it?

Project management was sound although I must admit that I do the majority of the supervision of the programmers (I check with that person almost every day).

What did you find most impressive about this company?

They are very competitive from a price and productivity perspective.

Are there any areas for improvement?

I would have liked the 3D animation upgrades to have been done better, which would have probably meant a change in the 3D kernel.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a software development company in Germany. We develop our own ERP and POS systems for jewelers and watchmakers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TatvaSoft?

We have two main developers here in Germany, but we needed a bigger, outsourced team because we are in the middle of rolling out a completely new version of our software. We’re on more of the landscape side of Germany, and it is hard to find developers who will work in this region.

SOLUTION

What was the scope of their involvement?

TatvaSoft is the second company we have worked with from India. When they started working with us, we wanted to meet them in-person, so we flew them over to work with our developers more closely for three months. 

They supply an enormous team. We develop using Microsoft technologies, such as the .NET framework and the MS SQL Server. We also use Ionic 2 and 3 for the development of our mobile app. Developing native iOS and Android apps has been one opportunity that we only got when we outsourced the development.

What is the team composition?

Right now, we have 10 developers and one project manager. The testing is done by our team here.

How did you come to work with TatvaSoft?

When we got the full picture of the other company we were working with before and saw they'd never provide the result we wanted, we started Googling. If I remember correctly, I wrote to six companies in India, and TatvaSoft was the first to answer. 

How much have you invested in them?

We are at nearly $300,000. It is quite a large investment.

What is the status of this engagement?

We began with them in January 2019. We are still working with them and plan to continue working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We feel that we are much faster. With two developers, reprogramming our software wouldn’t have worked. With TatvaSoft, we are rolling things out, and we now have more than 200 customers using our full new version. When there is a bug or if something isn’t going really well, there is no question of fixing it; they will just do it, and this is the philosophy we want. The developers and the support background they offer are just super. Whenever we have an idea, they make it happen.

How did TatvaSoft perform from a project management standpoint?

It has been super nice. I only contact the project manager when I see something is not going well, and that is maybe twice a year. It is always a super fast response from our point of contact.

My colleague and I have day-to-day communication with the developers directly. We have daily meetings with them. We usually use GoToMeeting to communicate with them. Each week, we put new goals in Excel that they need to reach. 

What did you find most impressive about them?

It is a pleasure to work with them.

Are there any areas they could improve?

When we need to hire new people, we ask for experienced developers because we don’t want to have to spend a lot of time explaining things. Of the 15 people we have worked with, there were two who weren’t that experienced and didn’t understand what they needed to do. This hasn't happened often, but sometimes, their resources are less experienced. Of course, they are also trying to get some experience, but then they should be more in the background. The more experienced people should be on top, as they understand the requirements and the needs, and they can help those with less experience. 

Do you have any advice for potential customers?

Have open communication with them. If we see that something is not going the way we want it to, we just call them or send them an email and tell them honestly what we are thinking. We can see from the reaction we get that they really take it seriously, and they try to solve the situation directly.