Tailored Technology Services Inc.

BACKGROUND

Please describe your company and your position there.

I am the owner of a small law firm handling adoption, family law and school matters. The nature of my business requires utmost confidentiality and working IT systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tailored Technology Services Inc.?

My previous IT companies could not manage our needs or effectively work with Apple products such that our internet, email, and fax systems were constantly going down bring business to a halt. Also, our previous companies were not always responsive in a timely manner for emergencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met the owner Zach in my professional networking group and was impressed with is experience with Apple products. He was very personable and I liked his business model and his pricing was competitive.

Describe the project in detail and walk through the stages of the project.

Tailored Technology handles all of our IT components, including internet, security, phones and they are available 24-7 to service or handle any IT issues and emergencies.

How many resources from the vendor's team worked with you, and what were their positions?

There is always someone on the team of technicians to handle any issue. The owner is available when requested for questions or bigger issues.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with Tailored Tech, our downtime due to internet outages and issues with calendar synching have significantly decreased. We can now rely on our IT systems to work, and there is immediate and effective help when they do occasionally falter.

How effective was the workflow between your team and theirs?

The team is extremely responsive and follows up to make sure the issue has been resolved.

What did you find most impressive or unique about this company?

I appreciate their responsiveness, friendliness, and knowledge. They take care fo all our IT needs.

Are there any areas for improvement or something they could have done differently?

No complaints at all.

BACKGROUND

Please describe your company and position.

I am the Bookkeeper of an engineering design company

Describe what your company does in a single sentence.

Engineering Design Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tailored Technology Services Inc. to accomplish?

• Replace Existing MSP with faster response times
• Thorough approach to onboarding
• Make technology fun

SOLUTION

How did you find Tailored Technology Services Inc.?

Online Search

Why did you select Tailored Technology Services Inc. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tailored Technology Services Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Onboarding as an MSP client while: understanding our network environment, managing switches and supporting workstations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Replaced dying firewall, maintaining remote connections to server and provide strategic consultation. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tailored Tech has been responding to our needs very rapidly, and they're people are fun to work with.  During the onboarding process, they have gone above and beyond my expectations.

What was your primary form of communication with Tailored Technology Services Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their nimble ability to be available in urgent needs, while still feeling like they care about the personal touch to service delivery.

Are there any areas for improvement or something Tailored Technology Services Inc. could have done differently?

A more thorough review of expectations from proposal to project start.

BACKGROUND

Please describe your company and your position there.

I am the owner of an Interior Design firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tailored Technology Services Inc.?

We need a full service IT company to manage all our needs, from employee onboarding to file management, and everything in between.

SOLUTION

How did you select this vendor and what were the deciding factors?

Tailored Tech came highly recommended, and I've highly recommended them to many others.

Describe the project in detail and walk through their service package.

Tailored Tech handles everything IT related for our company, saving us a time and frustrations handling issues well beyond our capacity.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with everyone at the company

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All our requests are handled quickly and easily.

How effective was the workflow between your team and theirs?

Very easy/seamless

What did you find most impressive or unique about this company?

They handle all of our needs and are always incredibly responsive

Are there any areas for improvement or something they could have done differently?

As they've grown, so has their service level. We've never even thought about making a switch.

BACKGROUND

Please describe your company and your position there.

We are a third party medical billing company. My current title is the COO/Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tailored Technology Services Inc.?

We need a lot of help maintaining our computers, antivirus software, updates, Gmail migration to outlook, wifi setup, and tech support in general.

SOLUTION

How did you select this vendor and what were the deciding factors?

Tailored Teach has been instrumental in our companies growth and success. They are available for onsite support, and remote support. They are either a call, or a email away.

Describe the project in detail and walk through their service package.

First project we gave them was Gmail migration. They were extremely knowledgeable and professional during the process. The migration was completed without any hiccups.

How many resources from the vendor's team worked with you, and what were their positions?

They have a support team. Their team has become an extension of us! Devin, Winston, shoemaker! these individuals are always so helpful!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Wifi setup in our office! Gmail migration, account setup, admin support, new hire setup, computer management. All these services have been exceeded expectations.

How effective was the workflow between your team and theirs?

Their process is extremely efficient and effective.

What did you find most impressive or unique about this company?

The feeling of familiarity when calling. They do not out source.. everyone speaks perfect English and beyond knowledgeable.

Are there any areas for improvement or something they could have done differently?

Nothing i can think of.