Synoviq

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Templanets

Describe what your company does in a single sentence.

We are an e-commerce business focused on selling high-quality products online while scaling our brand through digital marketing and SEO.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish?

• We hired Synoviq to design and develop a high-performance e-commerce website and to implement a comprehensive SEO strategy aimed at increasing organic traffic, conversions, and overall sales growth.
• Our goal was to build a scalable, conversion-optimized e-commerce platform and improve search engine visibility to drive long-term, sustainable revenue growth.
• We engaged Synoviq to create a modern e-commerce website and execute an SEO strategy focused on improving rankings, user experience, and sales performance.

SOLUTION

How did you find Synoviq?

• Online Search
• Referral

Why did you select Synoviq over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Synoviq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synoviq handled the project end-to-end, starting with the planning and architecture of our e-commerce platform. Their scope included complete custom e-commerce website design and development, focusing on speed, security, mobile responsiveness, and conversion optimization.

Key deliverables included:

Custom e-commerce website development with a clean, user-friendly UI/UX
Mobile-first, responsive design across all devices
Performance optimization for fast page load times
Secure checkout flow and payment gateway integration
Product catalog setup, category structure, and filtering
SEO-friendly site architecture and URL structure
Post-launch, Synoviq executed a comprehensive SEO strategy, which included:

Technical SEO audit and fixes
On-page SEO optimization (metadata, headings, content structure)
Core Web Vitals and site performance improvements
Search engine indexing and crawl optimization
Ongoing monitoring, reporting, and continuous optimization
They also provided ongoing support, optimization, and strategic recommendations to improve user experience, organic traffic, and conversions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most significant outcome was a 2200% increase in sales, driven by improved website performance, higher organic traffic, better search engine rankings, and increased conversion rates following the e-commerce development and SEO implementation. The e-commerce website was developed with a clean, modern design, excellent functionality, and top-notch performance. Their SEO strategy was thorough and effective, resulting in measurable growth and strong business impact.
The results—especially the 2200% sales growth—far exceeded expectations, making the cost highly justified. Their expertise, efficiency, and business-focused approach provided a strong return on investment. They combined technical expertise with strategic thinking, maintained excellent communication, and were genuinely invested in our success. We now see them as a long-term partner, not just a service provider.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synoviq demonstrated excellent project management throughout the engagement. Jahangir followed a clear and structured workflow with defined milestones and timelines, and all major deliverables were completed on time.

Communication was consistent and transparent. The team was highly responsive to our requests, quick to address questions or changes, and proactive in suggesting improvements. They were flexible when requirements evolved and always prioritized our business goals.

They were proactive in managing deadlines and flexible whenever minor adjustments were needed, ensuring the project progressed smoothly without delays.

Overall, Synoviq managed the project efficiently, maintained clear communication, and showed a strong commitment to meeting deadlines and delivering quality outcomes.

What was your primary form of communication with Synoviq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was Synoviq’s ability to combine strong technical expertise with a business-driven mindset, focusing not just on development and SEO, but on measurable growth, scalability, and long-term ROI. Their strategic thinking, proactive recommendations, and deep understanding of both e-commerce technology and SEO made the collaboration highly effective. Their expertise, professionalism, and results-driven approach make them a reliable partner for long-term growth.

Are there any areas for improvement or something Synoviq could have done differently?

Overall, we were very satisfied with Synoviq’s work. If anything, more frequent strategic check-ins would be helpful as the project continues to scale, but this is a minor suggestion rather than a concern.

BACKGROUND

Please describe your company and position.

I am the Owner of Pâtisserie - Chocolaterie INTENSE

Describe what your company does in a single sentence.

Pâtisserie – Chocolaterie INTENSE creates and retails high quality artisanal pastries and chocolates, combining craftsmanship with premium ingredients for an exceptional customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish?

• We hired Synoviq to design and implement a custom ERP system that would centralize our retail, production, inventory, and sales operations. Our goals were to improve inventory accuracy, streamline production planning, automate order and POS-related workflows, and gain real-time visibility into performance across our pâtisserie and chocolaterie operations

SOLUTION

How did you find Synoviq?

• Online Search
• Clutch Site

Why did you select Synoviq over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Synoviq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synoviq delivered a full custom ERP solution tailored to our retail pâtisserie and chocolaterie operations, covering analysis, design, development, testing, and deployment.

Key deliverables included:

• An integrated ERP system for sales, production, inventory, and procurement management
• Real-time inventory tracking for raw materials and finished products
• Production planning and batch management aligned with daily retail demand
• POS and order management integration for accurate sales tracking
• Custom dashboards and reports for operational and financial insights

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ERP system led to a 30% improvement in inventory accuracy and reduced raw material waste by approximately 25% through better production planning. Order processing and daily sales reconciliation became significantly faster, while real-time dashboards gave management clear visibility into performance, enabling more informed and timely decisions across our retail operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synoviq demonstrated excellent project management, delivering all major milestones on time and as planned. Communication was clear and consistent, and the team was highly responsive to our feedback, quickly adapting the ERP features to fit our operational needs and retail workflows.

What was your primary form of communication with Synoviq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Synoviq was their ability to deeply understand our retail and production workflows and translate them into a practical, well-structured ERP system, while maintaining strong communication and a proactive, solution-oriented approach throughout the project.

Are there any areas for improvement or something Synoviq could have done differently?

Our experience with Synoviq was highly positive, with no significant areas for improvement.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of OptiKratos, an AI-powered platform that unifies CRM, ERP, analytics, and automation tools, helping businesses optimize operations, gain actionable insights, and achieve strategic control through intelligent, modular solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish for your AI-powered platform at OptiKratos?

We hired Synoviq to architect and develop a fully scalable, AI-powered platform for OptiKratos, with a strong focus on autonomy, intelligence, and enterprise-grade performance.

Our primary objective was to design end-to-end AI architectures that integrate agentic workflows, Retrieval-Augmented Generation (RAG) pipelines, and a combination of Large and Small Language Models (LLMs/SLMs). We wanted a system capable of advanced reasoning, planning, and tool utilization while maintaining high efficiency and scalability.

A key goal was to build robust agentic AI systems, including multi-agent frameworks capable of task decomposition, multi-step execution, and dynamic decision-making. This included implementing modern agent frameworks such as LangGraph, AutoGen, CrewAI, Semantic Kernel, and OpenAI Assistants to enable autonomous operations across workflows.

We also required the development of enterprise-grade RAG architecture, covering docent ingestion, embedding strategies, vector database integration, hybrid search, and knowledge graph connectivity. Optimizing retrieval accuracy, reducing latency, and minimizing hallucinations were critical success factors.

Another major objective was to design and evaluate language model systems using LLMs, SLMs, and fine-tuned domain-specific models. This included implementing intelligent model routing strategies based on accuracy, latency, cost, and safety considerations.

From an engineering perspective, we aimed to build a scalable AI platform infrastructure, including microservices-based architecture, inference pipelines, orchestration layers, prompt pipelines, and guardrails. Additionally, we required advanced monitoring systems to track model drift, hallucination detection, prompt safety, and overall performance optimization.

Finally, we focused heavily on knowledge engineering by developing enterprise-grade knowledge systems. This included integrating vector databases such as Pinecone, Weaviate, and Milvus, implementing hybrid search systems, semantic indexing, and combining structured and unstructured enterprise data into a unified intelligence layer.

Overall, our goal was to create a cutting-edge, autonomous AI ecosystem, and Synoviq successfully delivered a platform aligned with these advanced technical and business objectives.

SOLUTION

What was the scope of their involvement?

Synoviq has handled the end-to-end design, development, and deployment of our OptiKratos AI-powered platform, covering both the technical architecture and user-facing systems.

The scope of work began with defining the overall AI architecture, including agentic workflows, multi-agent systems, and scalable infrastructure. They designed and implemented autonomous AI agents capable of task decomposition, reasoning, planning, tool usage, and multi-step execution using frameworks such as LangGraph, AutoGen, CrewAI, Semantic Kernel, and OpenAI Assistants.

A major part of the engagement involved building enterprise-grade RAG (Retrieval-Augmented Generation) pipelines. This included docent ingestion systems, embedding strategies, vector database integration, hybrid search, and knowledge graph connectivity. They also optimized retrieval accuracy, latency, and minimized hallucinations for production-grade performance.

Synoviq has been responsible for developing and integrating multiple language model systems, including LLMs, SLMs, and fine-tuned domain-specific models. They implemented intelligent model routing and evaluation frameworks to balance accuracy, cost, latency, and safety.

On the engineering side, they built a scalable AI platform using microservices architecture, including inference pipelines, orchestration layers, prompt pipelines, and guardrails. They also implemented monitoring and observability systems to track model performance, detect drift, ensure prompt safety, and continuously optimize outputs.

In terms of knowledge engineering, Synoviq developed a unified enterprise knowledge layer by integrating vector databases such as Pinecone, Weaviate, and Milvus, along with hybrid search systems and semantic indexing. This enabled seamless integration of structured and unstructured data.

Main Deliverables Include:

• End-to-end AI architecture design and documentation
• Autonomous multi-agent system implementation
• Enterprise-grade RAG pipeline
• LLM/SLM integration and model routing system
• Scalable AI microservices and inference infrastructure
• AI orchestration and prompt pipeline framework
• Monitoring, analytics, and safety systems
• Enterprise knowledge base with vector database integration
• Fully functional AI-powered SaaS platform (OptiKratos)

Overall, Synoviq has delivered a complete, production-ready AI ecosystem tailored to our business needs.

What is the team composition?

We’ve worked with 10–15 teammates from Synoviq.

How did you come to work with Synoviq?

We found Synoviq on Clutch. We chose them because they were close to my geographic location, had a great culture fit, were referred to me, and had company values aligned with ours.

How much have you invested with them?

We’ve spent between $50,000 and $199,999.

What is the status of this engagement?

We started working with them in March 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Synoviq has delivered several measurable outcomes that clearly demonstrate success for OptiKratos.We’ve achieved a significant improvement in operational efficiency, with AI automation reducing manual workload by over 60%. Customer engagement has also improved through the implementation of autonomous AI agents, resulting in faster response times and more consistent user interactions.

The platform has successfully integrated multiple systems into a single ecosystem, eliminating the need for separate tools and reducing overall operational complexity. We’ve also seen improved data utilization through the RAG pipeline, which has enhanced the accuracy and relevance of AI-generated responses while minimizing hallucinations.

From a technical perspective, the system has demonstrated strong scalability and performance, handling increasing workloads with low latency. Intelligent model routing has helped optimize costs while maintaining high accuracy and reliability across different use cases.

Additionally, the deployment of monitoring and analytics systems has allowed us to track model performance, detect drift, and continuously optimize outputs, ensuring long-term stability and improvement.

Overall, the project has resulted in a fully functional, scalable AI-powered platform that has enhanced productivity, improved customer experience, and provided a strong foundation for future growth.

Are there any areas they could improve?

Overall, our experience with Synoviq has been very positive, and they’ve delivered a high-quality solution aligned with our expectations.

If there’s one area for improvement, it would be in documentation and knowledge transfer. Given the complexity of the AI systems and architecture, more detailed technical documentation and structured handover sessions would have been beneficial for our internal team.

That said, this hasn’t impacted the success of the project, and the Synoviq team is always available to provide clarification and support whenever needed.

How did Synoviq perform from a project management standpoint?

Synoviq’s project management has been highly organized, transparent, and efficient throughout the engagement.

They follow a structured approach with clearly defined milestones, regular progress updates, and consistent communication. We always have visibility into the project status, timelines, and deliverables, which makes collaboration smooth and predictable.

In terms of delivery, they consistently meet deadlines and deliver key milestones on time. Even when dealing with complex AI components and evolving requirements, they remain proactive and adaptable, ensuring that the project stays on track.

Overall, their project management is reliable and professional, contributing significantly to the successful and timely completion of the project.

What did you find most impressive about them?

What stands out most about working with Synoviq is their exceptional support and deep understanding of complex AI systems.

Their team is available 24/7, ensuring that any issues or queries are addressed promptly, which has made a huge difference during critical phases of the project. The founder’s clarity of vision and sharp understanding of both technical and business requirements is particularly impressive, as it has helped align the entire project in the right direction.

Additionally, the team is highly skilled, professional, and very polite in their communication. They’re proactive, responsive, and genuinely committed to delivering the best possible outcome.

Overall, their combination of technical expertise, strong leadership, and customer-focused approach makes them a standout technology partner.

BACKGROUND

Please describe your company and position.

I am the Chief Executive officer of Nexa

Describe what your company does in a single sentence.

We provide tailored business solutions that streamline operations, improve efficiency, and support sustainable growth for organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish?

• We hired Synoviq to streamline our business operations, centralize our processes, improve client management, and create a more efficient system that would support our growth and scalability.

SOLUTION

How did you find Synoviq?

Clutch Site

Why did you select Synoviq over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Synoviq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Synoviq covered a full review, restructuring, and optimization of our internal business operations.

They began with a detailed analysis of our existing processes, identifying inefficiencies in client management, communication flow, and data handling. Based on this, they designed a customized system tailored to our needs.

Key deliverables included the development and implementation of a centralized management system, automation of repetitive tasks, and restructuring of our workflow to improve efficiency. They also set up tools for better client tracking, reporting, and performance monitoring.

In addition, Synoviq provided guidance on process standardization, ensuring our team could maintain consistency in daily operations. They supported us throughout the implementation phase, including testing, adjustments, and team onboarding.

Overall, the project delivered a more organized, scalable, and efficient operational structure that significantly improved how we manage our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered clear and measurable improvements across our operations.

We saw a significant reduction in manual tasks due to automation, which saved our team several hours each week. Our client management process became more organized, leading to faster response times and improved client satisfaction.

There was also a noticeable increase in overall productivity, as workflows became more streamlined and easier to manage. Additionally, having centralized data and reporting tools gave us better visibility into performance, allowing us to make quicker and more informed business decisions.

Overall, these changes resulted in improved efficiency, better time management, and a stronger foundation for scaling our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synoviq’s project management was highly professional and well-structured throughout the entire process.

They maintained clear communication from the start, setting realistic timelines and keeping us updated on progress at every stage. All key deliverables were completed on time, and in some cases, even ahead of schedule.

What stood out most was their responsiveness and flexibility. Whenever we had questions, feedback, or needed adjustments, they responded quickly and were always willing to adapt to our needs. They made sure we were involved in the process without overwhelming us, which made collaboration smooth and efficient.

Overall, their ability to stay organized, meet deadlines, and remain attentive to our requirements made the entire experience seamless and stress-free.

What was your primary form of communication with Synoviq?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Synoviq was their ability to truly understand our business and deliver solutions that were not just effective, but highly tailored to our specific needs.

Unlike many service providers, they didn’t rely on one-size-fits-all approaches. They took the time to analyze our challenges in depth and built systems that aligned perfectly with how we operate.

Their combination of technical expertise, clear communication, and genuine commitment to our success really set them apart. It felt less like working with a vendor and more like having a dedicated partner focused on helping us grow. 

Are there any areas for improvement or something Synoviq could have done differently?

Overall, our experience with Synoviq was very positive, and they delivered strong results.

If there’s any area for improvement, it would be providing more detailed documentation or training materials earlier in the process. While they did offer support and guidance, having more structured resources upfront could have helped our team adapt even faster.

That said, they were always responsive and willing to assist whenever we needed clarification, so it didn’t significantly impact the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Sydney Cloud IT

Describe what your company does in a single sentence.

Sydney Cloud IT provides cloud, IT infrastructure, and managed technology services that help businesses operate securely, efficiently, and at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish?

• We hired Synoviq to develop a custom e-commerce platform that would enable us to package and sell our IT and cloud services online more effectively. Our key objectives were to streamline service listings and inquiries, integrate secure payments and lead capture, improve user experience and performance, and create a scalable platform that supports automation, analytics, and future service expansion.

SOLUTION

How did you find Synoviq?

• Online Search
• Clutch Site

Why did you select Synoviq over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Synoviq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synoviq delivered a full custom e-commerce solution tailored to our IT services business, covering discovery, design, development, testing, and deployment.

Key deliverables included:

• A responsive e-commerce platform for showcasing and selling IT and cloud services
• Service catalog with pricing, inquiries, and checkout capabilities
• Secure payment and lead capture integrations
• Customer account and order management features
• Performance optimization and SEO-ready architecture

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The e-commerce platform delivered clear business impact, including a 30% increase in qualified online inquiries and a noticeable improvement in service conversion rates. Page load times were significantly reduced, leading to better user engagement, while integrated analytics provided real-time visibility into sales performance and customer behavior, enabling more data-driven marketing and service decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synoviq demonstrated strong and well-structured project management, delivering all major milestones on time and within scope. Communication was clear and consistent, and the team was highly responsive to our feedback, quickly implementing adjustments and making sure the solution aligned closely with our technical, business, and customer experience requirements.

What was your primary form of communication with Synoviq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Synoviq was their ability to understand both the technical depth of IT services and the commercial needs of an e-commerce platform, delivering a solution that was performant, scalable, and business-focused while maintaining excellent communication and proactive problem-solving throughout the project.

Are there any areas for improvement or something Synoviq could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of ANNE WILI

Describe what your company does in a single sentence.

ANNE WILLI is a retail brand that designs and sells curated fashion products through a modern online shopping experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish?

• We hired Synoviq to design and develop a custom e-commerce platform that would strengthen our online retail presence and support business growth. Our key objectives were to create a seamless shopping experience, improve site performance and mobile usability, integrate secure payment and order management, and enable scalable features such as inventory control, promotions, and analytics to drive higher conversions and sales.

SOLUTION

How did you find Synoviq?

• Online Search
• Clutch Site

Why did you select Synoviq over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Synoviq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synoviq delivered an end-to-end custom e-commerce solution tailored to our retail business, covering strategy, design, development, testing, and deployment.

Key deliverables included:
A responsive, user-friendly e-commerce website optimized for mobile and desktop
Product catalog, inventory, and order management features
Secure payment gateway and checkout integration
Customer accounts, promotions, and discount management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new e-commerce platform resulted in a 35% increase in online conversion rate and a noticeable improvement in site performance, with faster load times and smoother checkout flow. Order processing became more efficient, customer engagement increased through improved UX, and sales analytics provided clearer insights to guide marketing and inventory decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synoviq demonstrated strong project management throughout the project, delivering all major milestones on time. Communication was clear and consistent, and the team was highly responsive to our feedback, quickly implementing changes and ensuring the platform aligned closely with our business goals and customer experience needs.

What was your primary form of communication with Synoviq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Synoviq was their ability to combine strong technical execution with a deep understanding of retail e-commerce, resulting in a high-performing, visually polished platform delivered with clear communication and a proactive, solution-driven approach.

Are there any areas for improvement or something Synoviq could have done differently?

No major areas for improvement.

BACKGROUND

Please describe your company and position.

I am the Owner of Right at Home Southern NSW

Describe what your company does in a single sentence.

Right at Home Southern NSW provides personalized in-home health and care services, supporting clients with professional, reliable assistance to maintain independence and quality of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synoviq to accomplish?

• We hired Synoviq to develop a custom booking and scheduling management system that would streamline caregiver scheduling, client appointments, and service coordination. Our key goals were to reduce manual scheduling errors, improve real-time visibility into staff availability, automate booking workflows, and ensure reliable, compliant service delivery across our home health care operations.

SOLUTION

How did you find Synoviq?

Referral

Why did you select Synoviq over others?

• Good value for cost
• Referred to me

How many teammates from Synoviq were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synoviq delivered a custom booking management software tailored to our home health care operations, covering planning, design, development, testing, and deployment.

Key deliverables included:

A centralized booking and scheduling system for clients and caregivers

Real-time caregiver availability and shift management

Automated appointment booking, confirmations, and reminders

Client and staff profiles with role-based access

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new booking system reduced scheduling conflicts and manual coordination by approximately 45%, significantly improving operational efficiency. Appointment accuracy increased, caregiver utilization improved, and response times for client bookings became faster, while real-time reporting gave management clear visibility into service delivery and staffing performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synoviq showed strong project management throughout the engagement, delivering all key milestones on time. Communication was clear and proactive, and the team responded quickly to our feedback, adjusting features and workflows to align closely with our operational and compliance requirements.

What was your primary form of communication with Synoviq?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Synoviq was their ability to understand the complexities of home health care scheduling and translate them into a reliable, easy to use booking system, combined with their proactive communication and commitment to delivering a high-quality, scalable solution.

Are there any areas for improvement or something Synoviq could have done differently?

No major areas for improvement.