# SynapseIndia SynapseIndia Reviews (35), Pricing, Services & Verified Ratings - 4.7 out of 5 average review rating - 1 connections joined SynapseIndia's Network [Visit Website](https://www.synapseindia.com?utm_source=clutch&utm_medium=impression&utm_campaign=clutch&utm_term=clutch) [Get a Custom Proposal](https://clutch.co/profile/synapseindia) **Outsourcing @ Peace of Mind** SynapseIndia has been in the software development industry since 2000. SynapseIndia is regarded as one of the Top Rated Web & Mobile app development Companies in India, SynapseIndia has a large team of more than 300 professionals working on various platforms. With 4 Start of the art development centers in India and USA, SynapseIndia has delivered well over 10,000 projects with clientele across all segments ranging from Startups, SMEs as well as Enterprise clients such as PayPal, Steve Madden, YMCA, UNICEF, Indian Army, Bata, DNG, Johnson & Johnson, etc. SynapseIndia specializes in Ecommerce solutions and business applications. **Services:** - Website Development (MEAN, MERN PHP, ASP.NET, Frameworks) - CMS Solutions (WordPress, Drupal, Umbraco, Kentico) - Cloud Solutions ( Microsoft Azure, Amazon Web Services) - Online Store Development (Magento, Shopify, WooCommerce, OpenCart, BigCommerce) - Mobile App Development (iPhone, Android, Xamarin, React Native, Swift, Kotlin) - CRM Solutions (Open Source CRM, Microsoft Dynamics CRM) - Software Development **Partners:** - Shopify Partner - BigCommerce Partner - Microsoft Gold Partner - Drupal Partner - Google Partner - Kentico Partner - Wix Partner - Beecker.ai Partner **Facts & Figures:** - Dedicated client advocacy - Dedicated project managers - 4 State of the art development offices - Source Code Delivery to Clients with Intellectual Property Rights - Disaster recovery management system to ensure zero loss of data and minimum downtime. Centralized access control system. - 24 hrs power backup ensuring uninterruptable deliveries to the project commitments. **Awards & Recognitions:** - International Trade council member - Certified by RedHat Linux - Xamarin certified Developers - iOS certified Developers - YPO Member - EO Member - ISO 9001:2015 certified - CMMi Level3 standards - Globee Business awards ## Company Information - Minimum project size: $5,000+ - Hourly rate: $25 - $49 - Number of employees: 250 - 999 - 4 Locations: - New York, NY (Headquarters) - Portland, OR - London, England - Noida, India - Founded in 2001 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 20% Robotics Process Automation - 10% AI Development - 10% AR/VR Development - 10% Cloud Consulting & SI - 10% Custom Software Development - 10% E-Commerce Development - 10% IT Staff Augmentation - 10% Mobile App Development - 10% Web Development ### Focus Areas - Robotics Process Automation (RPA) Focus: - 100% Intelligent bots development - AR/VR Development Focus: - 100% Unity - CMS Focus: - 50% Drupal CMS - 25% Joomla CMS - 25% WordPress CMS - E-commerce Systems: - 50% Shopify - 20% Big Commerce - 20% WooCommerce - 10% Magento - Mobile Platforms: - 40% Hybrid & cross platform apps - 30% Android App Development - 30% iPhone iOS App Development - Application Platforms: - 35% Amazon Application Development Framework - 35% Azure Platform - 20% Linux server - 10% Windows server - Frameworks and CMS: - 24% React - 13% .NET - 13% Angular - 13% NodeJS - 13% React Native - 6% Django - 6% Flutter - 6% Laravel - 6% VueJS - Mobile Focus: - 20% Mobile Commerce - 10% Enterprise Mobile App Development - 10% Financial Mobile App Development - 10% Health & Wellness Mobile App Development - 10% Learning & Education Mobile App Development - 10% Sales Enablement & CRM Mobile App Development - 10% Social App Development - 10% Travel & Lifestyle Mobile App Development - 5% Consumer Mobile App Development - 5% Mobile Game Development - Programming & Scripting: - 17% JavaScript - 17% Python - 11% ASP.NET - 11% PHP - 11% Swift - 11% Typescript - 11% Visual Basic - 6% Other programming & scripting languages - 5% HTML5 ### Industries - 10% Manufacturing - 10% Real estate - 10% Hospitality & leisure - 15% Education - 10% Medical - 10% Retail - 15% eCommerce - 10% Utilities - 10% Financial services ### Clients - 50% Small Business (<$10M) - 45% Midmarket ($10M - $1B) - 5% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: SynapseIndia offers competitive pricing and good value for cost, with project investments ranging from $3,000 to over $300,000. Clients appreciate their responsiveness and project management, though some noted language barriers and varying quality in specific tasks. **Most Common Project Size**: $10,000 to $49,000 based on 26 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: Less than $10,000 based on 12 reviews - Custom Software Development: $10,000 to $49,000 based on 8 reviews - Mobile App Development: $50,000 to $199,999 based on 4 reviews - E-Commerce Development: Less than $10,000 based on 3 reviews - Enterprise App Modernization: $200,000 to $999,999 based on 1 review - AI Development: $10,000 to $49,000 based on 1 review - Robotics Process Automation: Less than $10,000 based on 1 review - Web Design: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### SynapseIndia Review Insights Overall Review Rating: 4.7 - Quality: 4.6 - Schedule: 4.7 - Cost: 4.6 - Willing to Refer: 4.8 ### Top Mentions - Communicative (11 mentions) - Timely (9 mentions) - Flexible (5 mentions) - Great project management (5 mentions) - Professional (5 mentions) - Easy to work with (4 mentions) - Helpful (4 mentions) - Unique expertise (4 mentions) - Great team (3 mentions) - Proactive (3 mentions) - Reliable (3 mentions) - Transparent (3 mentions) - Well-organized projects (3 mentions) - Accommodating (2 mentions) - Easy to reach (2 mentions) - High-quality work (2 mentions) - Meets deadlines (2 mentions) - Establish clear expectations (1 mentions) - Exceptional results (1 mentions) - Reasonable pricing (1 mentions) ### Review Highlights **Innovation and Adaptability** Clients value SynapseIndia's ability to innovate and adapt to new technologies and project demands. Their willingness to learn and implement new solutions is seen as a strength that supports client growth and project success. **Expertise in E-commerce Development** The company is frequently praised for their expertise in e-commerce development, particularly with platforms like Magento and WordPress. They have successfully delivered complex projects involving custom functionalities and integrations. **Proficiency in Custom Software Solutions** SynapseIndia is highly regarded for developing tailored software solutions that meet specific business needs across various industries, such as e-commerce, healthcare, and financial services. Their technical expertise in platforms like Magento, WordPress, and custom API integrations is frequently praised. **Successful Long-term Partnerships** Several clients have maintained long-term partnerships with SynapseIndia due to their reliable service and successful project outcomes. Their ability to scale resources based on project needs is a significant advantage for ongoing collaborations. **Language and Time Zone Challenges** Some clients have faced challenges due to language barriers and time zone differences, which occasionally led to communication issues. However, SynapseIndia's willingness to accommodate client schedules and provide timely responses is noted. **Challenges with Project Delivery and Communication** Some clients have reported issues with project delivery timelines and communication. There were instances of misunderstandings and unmet expectations, highlighting areas where SynapseIndia could improve their project management and client interaction processes. **Effective Project Management and Communication** Clients often commend SynapseIndia for their effective project management and clear communication. They are noted for being responsive, proactive, and providing regular updates, which helps in maintaining a smooth workflow and addressing client concerns promptly. **Cost-Effective Solutions** SynapseIndia is often chosen for their cost-effective solutions that do not compromise on quality. Clients appreciate the value for money provided, especially in comparison to local developers in regions with higher labor costs. **Positive Client Relationships and Flexibility** Many clients appreciate the flexibility and client-focused approach of SynapseIndia. They are commended for adapting to evolving project requirements and maintaining ongoing relationships by providing continuous support and updates. ### SynapseIndia Reviews #### Custom Software Development for Branded Merchandise Supplier **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Feb. 2023 - June 2026 **Project Summary**: SynapseIndia developed a custom dynamic database for a branded merchandise supplier. The solution stored costing information in a master data warehouse and generated pricing quotes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Analyst, Pop Promos - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 19, 2026 **Feedback Summary**: SynapseIndia delivered a custom database that stored and updated pricing information in real time and enabled the client's sales team to generate accurate quotes efficiently. The team had an excellent project management approach. They were proactive, responsive, and easy to work with. ""Their combination of professionalism, reliability, and client-focused service truly set them apart."" **BACKGROUND** Please describe your company and position.I am the Analyst of Pop PromosDescribe what your company does in a single sentence.Our company is a supplier in the branded merchandise industry.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?SynapseIndia built a custom dynamic database for our company that allowed us to store costing information in a master data warehouse and generate pricing quotes. **SOLUTION** How did you find SynapseIndia?OtherWhy did you select SynapseIndia over others?High ratingsPricing fit our budgetHow many teammates from SynapseIndia were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Available upon request **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The initial outcome was a custom database that stores and updates pricing information in real time and enables our sales team to generate accurate quotes efficiently. This streamlined our workflow, reduced manual data entry, improved quote accuracy, and helped our team respond to customers more quickly. Our relationship has continued beyond the initial project, with the team regularly improving and refining the database to accommodate our evolving requirements and support ongoing growth.Describe their project management. Did they deliver items on time? How did they respond to your needs?SynapseIndia's project management was excellent throughout the engagement. Communication was clear, proactive, and highly responsive, making collaboration smooth and efficient. They kept us informed at every stage, quickly addressed questions or concerns, and were flexible when our needs evolved. Deliverables were consistently provided on time, and their organized approach helped ensure the project stayed on track from start to finish. Overall, they were easy to work with and demonstrated a strong commitment to meeting our goals and expectations.What was your primary form of communication with SynapseIndia?In-Person MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their exceptional responsiveness and ease of communication. They were consistently accessible, proactive, and attentive to our needs, which made the entire process feel seamless. Beyond delivering quality work, they took the time to understand our goals, provide thoughtful recommendations, and adapt quickly when needed. Their combination of professionalism, reliability, and client-focused service truly set them apart.Are there any areas for improvement or something SynapseIndia could have done differently?n/a --- #### Custom Software Dev for Interior Design Firm **The Project** - Services: Robotics Process Automation - Project size: Less than $10,000 - Project length: Mar. - July 2023 **Project Summary**: SynapseIndia was hired by an interior design firm to develop an inventory software application. They automated the process of data entry from Excel to the app. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, B2 Architecture + Design - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 1, 2023 **Feedback Summary**: SynapseIndia delivered the project on time, meeting the client's expectations. They communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow. Their project management skills were a hallmark of their work. ""The project management team was very responsive to questions and communicated well through out the entire process."" **BACKGROUND** Please describe your company and position.I am the CFO of B2 Architecture + DesignDescribe what your company does in a single sentence.B2 Architecture + Design is an architectural-led interior design firm focused on creating aspirational spaces in the multi-family, senior living, student housing and hospitality sectors. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?Shorten time to enter budgets into inventory software.Reduce input errorsReduce costs **SOLUTION** How did you find SynapseIndia?ReferralWhy did you select SynapseIndia over others?Good value for costReferralHow many teammates from SynapseIndia were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Summary: The BOT entered detailed information from an Excel budget file into an inventory software application. It also loaded images for each line item. Process Steps:  Excel files from the local folder Accessing the input file using RPA. Fetching the data from the input excel file using the UiPath tool. Log in to the B2 architecture studio manager web portal. Importing all data (code, room number, vendor Verifying the data imported. Moving the input file into the process.Accessing images from the local folder. Importing images as per details into the web portal. Notification after importing data and images via email or pop window. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Successful entry of line items with all necessary items. The budget in software matched the Excel budget. It should take significantly less time without disrupting the workflow of the procurement team.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management team was very responsive to questions and communicated well through out the entire process. The delivery was longer than expected, but out of their control. It was important to us that we had the opportunity to test the BOT on live projects and we had projects delayed.What was your primary form of communication with SynapseIndia?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The speed with which they respond to questions.Are there any areas for improvement or something SynapseIndia could have done differently?I'm not sure. This technology is new to me and I was skeptical that it would work. I think my lack of understanding of the technology led to a bit of a bumpy start, but the next project will be easier to start. --- #### Web Development for Development Organization **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Aug. 2022 - Ongoing **Project Summary**: A global development organization hired SynapseIndia to revamp their website. The goal was to make it more visually appealing. Their tasks included inception, design, development, and post-implementation. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Project Associate. Development Organization - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 19, 2022 **Feedback Summary**: The product has yet to launch, but the client has already said it's much more appealing than their previous platform. The client appreciated the vendor's responsiveness during their collaboration and was most impressed by their customer-focused approach to the project. ""The vendor's response was always very quick and helpful."" **BACKGROUND** Please describe your company and your position there. I work at a global development organization. I am a project associate there, in charge of communications for the project. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SynapseIndia, and what were your goals? We hired SynapseIndia to revamp the website, which had an outdated design. Our goal was to make it more visually appealing. **SOLUTION** How did you select this vendor and what were the deciding factors? Their proposal was in line with our technical requirements. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The work was divided into four stages: inception, design, development and post-implementation. The service provider met with our team on a weekly basis to align the deliverables of each stage. How many people from the vendor's team worked with you, and what were their positions? A project manager was our focal point throughout the process. For each stage of the process, there were different people involved in the project. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The website is not live yet, so we cannot share measurable outcomes at this point. However, when in comparison to the previous website design, the new website looks much more appealing. Describe their project management style, including communication tools and timeliness. The communication was done via email. The vendor's response was always very quick and helpful. What did you find most impressive or unique about this company? Very customer focused. They took the time to explain how to handle the website on the backend, and are always willing to quickly adjust any problems that can arise. Are there any areas for improvement or something they could have done differently? As we are about to launch, the team is noticing some minor bugs. However, they are quick to fix the issues. --- #### Custom Software Dev for Nonprofit Organization **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2014 - Sep. 2015 **Project Summary**: SynapseIndia helped a nonprofit organization develop a custom web-based system for organization management, using Microsoft Dynamics for the database and Microsoft SharePoint for the frontend. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Technology, Nonprofit Organization - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 21, 2022 **Feedback Summary**: SynapseIndia delivered a quality product, allowing the client to have a centralized business management system for the first time. The team was responsive, collaborative, and flexible. Additionally, they facilitated open conversations to understand and meet the client’s goals and expectations. "“They always strived to understand our business needs to meet them.”" **BACKGROUND** Introduce your business and what you do there. I’m the VP of technology at a nonprofit organization for entrepreneurs. We’re a member-based organization with multiple chapters all over the world, and we create learning events for our members. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseIndia? We needed help with developing a Microsoft Dynamics integration and a web-facing frontend with SharePoint. **SOLUTION** What was the scope of their involvement? Initially, SynapseIndia helped us create over 350 pages of documentation on how to build the new system, after which they started the development process. We had a pretty tight deadline considering the size of the project, and SynapseIndia delivered the system within a year. Once it was up and running, they started providing us with maintenance services. Among other functionalities, this system helped us with chapter management, lead nurture management, event registration, and other big areas of our business. The technology stack included Microsoft Dynamics 2011 for the database and Microsoft SharePoint 2013 for the web frontend. What is the team composition? The project took place many years ago, so I don’t remember how many people were involved. How did you come to work with SynapseIndia? We launched an official RFP process, and SynapseIndia was very competitive in their bidding. What is the status of this engagement? We started working together in 2014 and delivered the product around September 2015. We’re still using the product to date, and they provide us with support when needed. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  SynapseIndia delivered a quality product for us. Thanks to this system, we had a very tight-knit collection of data and core processes hosted in one place for the first time. At the time, the system met our expectations, and to this date, it still works as intended. However, that technology is aging, so we’ve started seeing more problems with the servers. How did SynapseIndia perform from a project management standpoint? SynapseIndia’s project management was good. Their team was very responsive, and we established a very close working relationship. We primarily communicated via video calls. What did you find most impressive about them? SynapseIndia adapted their schedule to meet our needs, which was great. Additionally, we had great and open conversations about what we needed to configure and develop, and they always strived to understand our business needs to meet them. Are there any areas they could improve? No. Do you have any advice for potential customers? Be open and upfront about what you want, and ask the questions you feel are important to ask. --- #### Web Dev for Organization's Wine Network **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: SynapseIndia built a custom website for an organization’s wine network using WordPress with WooCommerce functionality. Their team continues to provide web development support and host the site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Chapter Manager, YPO Wine Network - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 30, 2022 **Feedback Summary**: The website that SynapseIndia developed has contributed to a total increase in traffic to the organization’s site. As an ongoing partner, they continue to dedicate a thorough and professional team that understands the client’s needs. The website has received rave reviews from the client’s members. "“They often come to us with creative ideas and solutions; it is a really good partnership.”" **BACKGROUND** Introduce your business and what you do there. I’m the chapter director for The Young Presidents Organization (YPO) in Indianapolis, Indiana. This project was for the organization’s wine network. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseIndia? We wanted to build a website for our YPO wine network but needed web development support. The goal was to create a site where our members could go to order wine through vineyards owned by other members. **SOLUTION** What was the scope of their involvement? We shared our vision, and then they gathered additional information from us to move forward with the project. They built the website from scratch using WordPress, which has WooCommerce functionality. They also host the site for us, so the partnership is ongoing. What is the team composition? I worked with 3–4 people, mostly the owner and a web designer.  How did you come to work with SynapseIndia? We found them through a referral.  How much have you invested with them? We have spent around $30,000 with them. What is the status of this engagement? We started working together in April 2021, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They have definitely helped us increase traffic to the website. The project has turned out great, and we’ve been getting rave reviews from our members.  How did SynapseIndia perform from a project management standpoint? They are very thorough when obtaining information, always sharing constructive criticism regarding our ask. They often come to us with creative ideas and solutions; it is a really good partnership. They performed well in terms of project management and were very professional. They met our deadlines and stayed on budget. We typically use email to communicate due to the time difference.  What did you find most impressive about them? Their ability to get the job done without any excuses is most impressive. I can’t say anything bad about them; they’re great to work with. Are there any areas they could improve? I can’t think of anything they could improve on; I just wish they were local. Do you have any advice for potential customers? My advice would be to listen to what they have to say because they have great ideas. --- #### Custom Software Dev for Fashion Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: June 2017 - Ongoing **Project Summary**: SynapseIndia provides ongoing technical development of APIs and website fixes that help connect new e-commerce websites with warehouse solutions and ERPs. They've also done technical audits to meet regulations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, Steve Madden - Industry: Retail - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — May 31, 2022 **Feedback Summary**: The provided websites — totaling more than six to date — perform well and have met all expectations. They are a highly organized and transparent vendor, with multiple communication touch points and team leaders. Their large pool of resources allows them to tackle a diverse range of product topics.  ""I find them to be pretty awesome as a team, and I would definitely recommend them." " **BACKGROUND** Introduce your business and what you do there. I am a project manager for Steve Madden responsible for mostly frontend project management work. We're a shoe, handbag, and accessories company in the United States that operates about 40 websites around the world. Our main one is Steve Madden US, and there are a couple of brands based in the US, but then there is Steve Madden International, which is the official website for other countries around the world. I've been in charge of launching all of our new websites so far, focusing on the frontend in particular, like I said, but I'm also involved in the backend. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseIndia? Each country has its own specifics with respect to connecting the website to various third-party systems like warehouse management software (WMS), ERPs, and other systems. SynapseIndia has helped us throughout the years to establish those connections to systems in those countries, supporting development, studying the APIs for each system, and writing code to connect the two.  **SOLUTION** What was the scope of their involvement? They're working on launching a new website right now. For some accounts, they support in the sense that if there is something wrong with a connection, they will fix it, but it is mostly development. For example, in South Africa, there is a team of distributors who work with various WMS, ERPs, or financial tools. When a website that runs on Shopify is launched, we need to connect the website to those systems, and there is a flow in place with respect to inventory updates for things like returns. SynapseIndia is involved from a programmatic point of view. They have worked on establishing those connections. As far as the programming language, it is mostly .NET, and they are also working with Azure servers.  How did you come to work with SynapseIndia? In 2017, we decided to switch Stevemadden.com to Shopify. We started to look for teams throughout the world that could help us with this. India is a good option in the sense that there are plenty of companies there that have the capacity to do this kind of work. We looked on specialized websites — even on the Shopify experts page — where backend, frontend, and customer service companies are listed. I chose a few options, and we had a few kickoff calls where we described the project and everything from the rates and their capacity with human resources. We chose SynapseIndia because they seemed to be the most reliable team, and they had several hundred people working there. We had an interview with their CEO, and it was love at first sight. At that point, the CEO was involved in all the communication, and he also made a trip to the US where he met the executive of Steve Madden. They have good communication skills, they are very organized, and everything is documented and logged. These small details made us want to give them a try. If everything went well, we would continue working with them, which is exactly what happened. How much have you invested in them? I would say it is somewhere between $200,000 –$300,000 over the last five years. What is the status of this engagement? It began around June 2017, and the engagement is ongoing. We continue to heavily rely on them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Steve Madden is a public company, but some of the international accounts are in a joint venture with Steve Madden. There are six accounts in this situation, and the others are just official distributors who buy from Steve Madden and sell in their country. We had to do audits whenever we launched an official market website because we're a public company. There were official audit sessions where we analyzed everything from the project plan to the final product, and various executives had to sign off on different phases. From that point of view, I would say that the outcome of the audits themselves were a good metric to take into consideration. After we launched the websites — and not only the ones owned by Steve Madden — we could see from the sales and the business itself that they improved month by month. I'm not sure exactly what is going on in the backend, but if the code didn't work well, then the business wouldn't work well either.  How did SynapseIndia perform from a project management standpoint? They are very organized and split into various teams, with a project manager on every team. There are specific key people that only handle the financial or accounting tasks: issuing invoices, making sure they're paid on time, and following up with the people at Steve Madden. Communication takes place on multiple levels. One level is directly between the programmers and our team, and the other one is between project managers on both sides. There is also the financial and human resources management, who is communicating with the corresponding people on our side. Communication is done mostly through email, Skype, and video or audio conferences.  They're available for meetings and conference calls to facilitate some of our ongoing issues. For example, instead of just going back and forth with email, sometimes a 15-minute call is easier. They were very flexible. Even if a meeting was one hour, they never said they couldn’t do it or would ask to reschedule. We have an agreement that when 100 hours have been spent from their side, they will issue us an invoice, and together with that invoice, we get a PDF log with every hour that was spent, on what day, and for what. We are all very transparent. What did you find most impressive about them? I find them to be pretty awesome as a team, and I would definitely recommend them. They have a lot of people and the capability to handle multiple large projects at the same time.  Are there any areas they could improve? Something that I think should be taken into consideration is the time difference with them being based in India. This isn't applicable to our business because they work with accounts that are 2–3 hours different than us, which is manageable, but for someone located in the US I would ask them to have people available during US hours. I am not sure if they can do that, or if they already have that, but that is something I would ask as a potential customer.  Do you have any advice for potential customers? It depends on how big your business is, but if the business is big enough, I would ask for a full-time employment model as opposed to working by hours spent and paying by the hour as you go. I think it would be more efficient to have one, three, or 10 resources — depending on your needs — be available every day for the required working time and pay them a salary. This doesn’t apply to us because we don’t have eight hours of work to do daily, but I think it would be more efficient to have a deal where they are paid a monthly salary no matter how many hours they spend throughout the month.  --- #### Custom Software Dev for Collection Solutions Provider **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: SynapseIndia is tasked with developing a custom workflow automation system for a collection solutions provider. They help increase the likelihood of payment to the community without requiring legal action. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Founder, TechCollect - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 30, 2022 **Feedback Summary**: SynapseIndia has executed a smooth project implementation despite the language barrier, performing tasks on schedule and budget. Daily email communication and weekly phone meetings lead to a fruitful engagement. SynapseIndia's professionalism is evident throughout. ""Communicating with the team has been very good."" **BACKGROUND** Please describe your company and your position there. I am the founder of Equity Experts and TechCollect, which provide collection solutions for condo/HOA communities. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SynapseIndia, and what were your goals? Collecting delinquencies for a condo or HOA community has historically been a passive and punitive process. During my 25 years in community management, I observed communities struggle to pay an attorney for collection services while lacking the assessments needed for their daily operations. The lack of efficiency and substandard reporting was frustrating for communities, and the process was often punitive for owners that misunderstood their circumstances and the costly consequence of falling behind on their condo/HOA dues. **SOLUTION** How did you select this vendor and what were the deciding factors? Synapse gave thoughtful consideration to the application we envisioned and a reasonable timeframe for completion. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Using predictive data analytics, we developed a system to help us address each delinquency with a unique sequence of communications customized to each debtor. Synapse developed a workflow automation that performs the outbound communication to each debtor on behalf of the community, increasing the likelihood of payment to the community without requiring legal action. How many people from the vendor's team worked with you, and what were their positions? We used a team of 3 developers **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Communicating with the team has been very good and the project has performed on schedule and on budget Describe their project management style, including communication tools and timeliness. Daily email communication from the development team and weekly phone meetings What did you find most impressive or unique about this company? Strong track record Are there any areas for improvement or something they could have done differently? The language barrier and familiarity with our industry has been challenging at times, but we have worked through those issues --- #### Mobile App Dev for Product Innovation Company **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Jan. - May 2022 **Project Summary**: SynapseIndia developed an iOS and Android app that connects to a product innovation company's internal hardware via a bluetooth connection. They built the app with a timer, choose devices, and a mode changer. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Kaloud Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 5, 2022 **Feedback Summary**: The app was released on both the AppStore and Google Play and is doing well, thanks to SynapseIndia. The team communicated using various tools including email, Zoom, Skype, and more. Their expertise and work ethic which were widely known in their industry impressed the client. ""They are well known for their development ethos and they hire and retain some of the best talents in the industry."" **BACKGROUND** Please describe your company and your position there. I am the CEO of Kaloud, a company that designs, engineers, and manufacturers award winning products. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SynapseIndia, and what were your goals? We developed our first electronic product, an LED called the Selestia, which includes some relatively innovative hardware, including a pressure sensor. We needed to create an App that would connect to our hardware via a bluetooth connection. The app would need to include a timer, the ability to select or deselect devices, to turn them on or off, and also change between moods. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched for several months and interviewed firms in the Netherlands, USA, Ukraine, Romania, and others in India, but finally decided on Synapse because of their track record, team, and pricing. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. My team has weekly meetings with Synapse and we are also in constant communication via email. Synapse sends us daily updates which are very helpful. We worked to develop apps for iOS and Android. How many resources from the vendor's team worked with you, and what were their positions? We have a project manager as well as several developers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Our app was developed in about five months and it is currently doing very well on the iOS and Android App stores with very limited issues, that are mostly to do with functionality that our users would like to see added. Aside from that our App is performing really well and we will use Synapse for all our future updates, including our Version 2.0. Describe their project management style, including communication tools and timeliness. Very easy to communicate despite the time differences. They are good about using a wide variety of communication tools, email, Zoom, Skype, etc. What did you find most impressive or unique about this company? They are well known for their development ethos and they hire and retain some of the best talents in the industry. Having visited their offices, I can say that they are also conscientious about the treatment and development of their team members. Are there any areas for improvement or something they could have done differently? It would be great to see an interactive visual Gantt Chart that shows us past/future milestones, though they certainly do that via email and on our calls. Being that I'm more visual, it would be cool. --- #### Web App Dev for Artificial Intelligence Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: July - Nov. 2017 **Project Summary**: Hired to develop infrastructure for a software-as-a-service application, SynapseCo built an internal task management software. They developed the UX design and the backend using Angular with the Mongo stack. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Knexus Research - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 13, 2017 **Feedback Summary**: The new system provides a task management system that is tailored to align with the unique business processes, keeping tasks on time but providing flexibility. Strong technical abilities and excellent graphic design contribute to a strong ROI, encouraging further collaboration. "“They had a well-defined process for gathering requirements, and they're very good at communicating.” " **BACKGROUND** Introduce your business and what you do there. I'm president of a company called Knexus Research. We are an artificial intelligence, machine learning, and research and development company. Our primary customer is the U.S. Department of Defense for which we research autonomous and intelligent systems. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseCo? We were doing something very different with Synapse. We do process management, and there's a specific software-as-a-service application that we were trying to build an infrastructure for. That's not our primary function so we contacted Synapse and had them handle that part of the development project. We are an R&D shop; they are a development shop. We needed development for internal use. **SOLUTION** What was the scope of their involvement? The software is used for internal task management. As an R&D company, we are fairly familiar with software design and development processes, but that's not what we do. I had a good concept of what I wanted in terms of the software requirements, and I had a few pages of written documentation. Basis this information, they provided their quotation, a rough number of hours, and their approach, which seemed reasonable. After verifying that, we started working on the project. Their primary job was to develop a user experience design, follow that with the implementation given the software specifications that I've given, and develop the backend for it. I specified that I wanted it to be developed in Angular with the Mongo stack. They have a great deal of experience in some of the other third-party components that we needed in terms of messaging. They laid out a plan, and we started to develop a proof of concept through storyboarding mockups. They took each of the requirements and conducted a detailed interview to make sure they understood how the system was going to work. They started to give me the UI design, which was very helpful for me to visualize how things would work. Every few days, they gave me pages to look at. They're fairly realistic mockups, and I critiqued them. They iterated and incorporated my design changes. After that, implementation started. They published their code into our server, which we were able to look at and verify. They put up a staging server which I could interact with and see how things were going. That continued the iteration between UI design, HTML implementation, and backend integration until the project was recently finished. We are still in the process of fully integrating and testing. What is the team composition? There were three individuals involved. One was responsible for the frontend design, one was responsible for implementing the frontend, and one was responsible for Angular backend implementation. My main point of contact was the backend developer, and he relayed requests to the other two people who built the frontend. Occasionally, they interacted. How did you come to work with SynapseCo? I went to Upwork and posted a job listing, and they responded. The volume and quality of work they had done and the reviews they had gave me confidence that they had the technical competency to understand my requirements and do what we wanted. Rather than a one or two-person shop that I could not evaluate, they had a substantial body of experience. They seemed like a 300-person company. They had a well-defined process for gathering requirements, and they're very good at communicating. Every time they did something, they let me know. The interaction was on a daily basis and very thorough. That gave me the confidence that they're asking the right questions and that we'll get a product that's close to our specifications at the end of the day. How much have you invested with them? The cost turned out to be a little higher than I thought because I added a lot of requirements. We spent $14,000–$16,000 with them. What is the status of this engagement? We started at the end of July 2017. We've given them a different project, but this particular one ended in November 2017. Right now, we're internally integrating and deploying it. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It produces a lot of advantages. We do task planning and tracking. Although there are other commercial products out there, we don't use them because they are not well-aligned with our R&D business process. While we follow a process, it's emergent and evolving tied to R&D. This tool that we built helps with that, keeps tasks on time, and at the same time gives our small team a lot of flexibility. In terms of business advantage, it's like any other task manager. It helps us keep all the projects on track, keeps our costs manageable, provides much more efficiency, and improves communication between team members. How did SynapseCo perform from a project management standpoint? We interacted through Skype and Upwork. It was very frequent, almost on a daily basis, and I received immediate responses. At the end of the work day, they're clear in communicating what was done and what was posted. Any requirements and ambiguities were resolved through Skype. Examples were given and documents were exchanged through Upwork and our server. When I didn't feel comfortable having information in the public domain, we used our servers. They were very responsive. They clarified everything we requested. They were very thorough. What did you find most impressive about them? Everyone has a good work ethic and technical competency. Their graphic design was very nice. It's very good compared to some agencies I've worked with before. I think they're a very good value for the money for their skill sets. Communication in specifications was sometimes a challenge, but they were very proactive in clarifying exactly how they understood it, went back and implemented it and asked me to verify it. Are there any areas they could improve? It would be nice if I didn't have to verify so many things. My specification was more along the lines of a narrative and not a software description. If someone could translate nebulous software requirements and turn them into more concrete, detailed design, it would be nice. It would save us some effort. I got some design ideas from them, but I had to ask them for it. Hiring someone with experience in requirements analysis would be helpful. Do you have any advice for potential customers? The more defined your product concept is, the more efficient they'll be. They are very quick and thorough in taking a relatively closed implementation specification and doing it. They'll certainly get you to the point of success. The amount of time it will take going from your concept to the product will depend on how good you are at specifying it. If you leave things abstract, plan for more design and verification time, which is to be expected, but I didn't have a person with that skill set in the team. If you're looking to give abstract ideas and broad concepts, make sure you factor that into your overall process. They're capable of executing it, but it takes longer. --- #### Web Dev for Financial Insurance Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Oct. 2016 - Ongoing **Project Summary**: SynapseCo conducted extensive backend development and coding to build an online insurance documentation program. The new system allows clients to input data and digitally sign compliance and disclosure forms. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Backend Administrator, Insurance Company - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 11, 2017 **Feedback Summary**: Excellent ratings and showcased work on Guru.com made SynapseCo the obvious choice for an e-freelance developer. Highly responsive and collaborative, the team guided a first-time project manager through the graphic design, content production, and development process, offering useful new ideas ""I appreciated their constant availability, quick responses to emails, and regular updates on project status." " **BACKGROUND** Introduce your business and what you do there. I work for an insurance company in the finance sector. My role focuses on admin and backend projects. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseCo? Our company needed to build an online program that would digitize clients’ compliance and disclosure documents. We’d been having them fill out on paper during in-person meetings, and wanted to ease this process for all parties involved. **SOLUTION** What was the scope of their involvement? SynapseCo provided extensive coding service to build a program that takes our clients’ documentation process online. In meetings, our staff can now use an iPhone, iPad, or laptop to access a website where clients can input their personal contact information, complete forms, and sign documents electronically. Clicking submit functions as a digital signature, and sends a PDF version to their email to maintain a record for the future. The backend programming included the digital signature, designing "next," "previous," and "submit" buttons, and implementing content including field texts. They built an online quiz or program that lets a user select from multiple options, and then translates that selection into a PDF for each of our clients. Using basic design programs including Canva and Microsoft Word, I created basic templates to show their team how I wanted the layout to look. Once they received those documents, they’d implement those changes. They're currently conducting a clean-up of the final draft, so we can start using the program exclusively with our clients. What is the team composition? Ashish Goenka was our project manager and main point of contact, who I spoke with via Skype calls and email. I occasionally spoke to Depak Kumar Sahoo, just to make sure everything was going well. How did you come to work with SynapseCo? We submitted a post on Guru.com to solicit interest from e-freelancers across the world. We’d received significant feedback and interest from other freelancers, but something about SynapseCo’s profile struck my attention. I was impressed by the revenue they'd made via this platform, and their many previous projects had good ratings. Work for other clients showcased on Guru and their own website looked well-done. Their reputation seemed promising, so we took a leap of faith and decided to hire them. How much have you invested with them? We’ve spent between $5,000-$7,000. Guru makes it difficult to track all the spending, because vendors withdraw from the money allocated in one’s paid account based. You have to trust your freelancer to log the correct number of work hours. What is the status of this engagement? The project started in October 2016, and our engagement has lasted a little over a year. Moving forward, I'm not sure if we'll keep them on retainer for ongoing web hosting, but we’ll definitely consider using for our many future projects. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The program seems quite functional so far. Although I don’t have specific metrics to share, I can speak to their value as a company. All the people I've dealt with have been very helpful, and they're excellent at staying in touch. They're always available to respond to our emails, despite the time difference; we're located in Toronto, and they're in India. Over the last year, they've provided excellent influence for our project. I’d take screenshots of each webpage, compile them into a word document, and add content to show their team what I wanted to change. Several of these update documents evidence the impact of their work, and the nature of our progress over the past 6-8 months. How did SynapseCo perform from a project management standpoint? As my first time managing a project, I struggled to see the trajectory from a design and content perspective. They've been supportive in that regard, and consistently gave us useful suggestions to improve the program, including what things to add. I spent a lot of time testing and tracking the site, which may have made the project more expensive than we'd anticipated. We used several threads on the Guru site to connect on a daily or weekly basis. We also communicated daily or every other day via e-mail and Skype, which is much easier. Despite being based in India, we had very few issues communicating with the group. There was a negligible language barrier, and we resolved incongruences by sending screenshots with additional context. What did you find most impressive about them? I appreciated their constant availability, quick responses to emails, and regular updates on project status. If I was busy with work and missed correspondence, they'd send reminder emails and accommodate my schedule. They consistently indicated when they started work on new fixes, and would confirm receipt of my messages by the next day. It was never difficult to get in touch with any of them. Are there any areas they could improve? Sometimes as the manager for this project, I received insufficient guidance on what direction to take. I would prefer them to provide specific outlines, rather than having to guess what best practice would be. I often gave them basic design templates to show what we were picturing, which they’d implement as-is. We wanted them to showcase our designs at a higher level, and upgrade these generic examples to fit our layout. Do you have any advice for potential customers? I would suggest asking to provide specific examples of PDFs or web links from previous projects related to one’s industry, whether that’s finance, insurance, or marketing. That will give you a nice idea of the value they can bring to your project, or what types of programs they can build for you. Some of their work is shown on Guru, more specifically catered materials might be helpful. --- #### Android App Dev for Photo Tagging Platform **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: Nov. 2016 - Ongoing **Project Summary**: Based on given specifications and concepts, Synapse developed a minimum viable product Android mobile app with voice-to-text functionality and will continue to develop updates going forward. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, VectorTag - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 1, 2017 **Feedback Summary**: The app has received positive feedback from the small number of early users regarding the look and user experience. Synapse is easy to work with despite the time differential and is consistently responsive and enthusiastic. It has been an enjoyable process working with the Synapse team.  ""These guys are on the ball and I am very impressed with them." " **BACKGROUND** Introduce your business and what you do there. I'm the president of a company in which I build mobile apps for iOS and Android. My current project is an app for managing photo on a user's smartphone. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Synapse? The biggest challenge was that I had taken classes in Android programming, but it was too difficult and I wasn't going to be able to complete the project on time. Therefore I needed to hire a consultant to assist with the Android development. **SOLUTION** What was the scope of their involvement? Starting from specifications and sketches I provided, Synapse put forward a contract proposal and I was pleased with the cost. They then created a version of the Android app almost to the tee matching what I wanted it to look like. They brought experienced team members to work on the project, which included Android programming, back-end database work, and graphic capabilities. I was very impressed with the capabilities of the team.  What is the team dynamic? I was in contact with one main project manager, and he put me in touch with two developers who I mainly worked with, one working on the Android programming and the other working on the backend server configuration using Amazon web services. How did you come to work with Synapse? I did some searching using a tool called Elance for independent Android developers and I found Synapse India. They had a history of good reviews, so I decided to hire them. How much have you invested with them? This year I will have invested between $10,000 and $20,000. What is the status of this engagement? The relationship with Synapse began in November 2016 and the first version of the product launched on the Play Store in October 2017. I am continuing to work with them on developing the future versions. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The app only launched about one month ago and the feedback so far has been positive relating to the look and feel of the app. How did Synapse perform from a project management standpoint? I am very impressed with them. They politely and enthusiastically prod me to keep the project moving along because they are excited to work on the next phase. I get the sense that they really know how to do business. As an example, I just gave them specifications for an update on the Android development, and they turned it around and got back to me with a proposal in one day. They are also flexible with workflow, allowing me to break the development into five milestones, which is how I like to work. What did you find most impressive about them? I found that they were able to bring a number of experienced people to the project, consisting of Android programmers, database programmers, and  SEO capabilities. They have provided me a complete team to be able to get my project to the Play Store, quickly and professionally.  Are there any areas they could improve? Right now I am very happy with the way they manage projects and I don't have any improvements to offer. --- #### Mobile App Dev for Nursing Practice **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Feb. 2016 - Ongoing **Project Summary**: Synapse developed an app for iOS and Android that enables clinicians to keep records of their assessments. The app expedites the clinician's work and cuts the costs associated with dictation services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Nurse Practitioner, NP House Calls - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 21, 2017 **Feedback Summary**: They used the paper tool developed in the client's dissertation to build and design the app, leaving the client satisfied with the product. They're very professional, knowledgeable about both iOS and Android, and respond quickly to any issues that emerge. ""I had no IT experience, and they guided me through the entire project." " **BACKGROUND** Introduce your business and what you do there. I'm an independent nurse practitioner, helping to care for geriatric patients at the nursing or long-term care facilities. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Synpase? I had done a doctoral thesis developing a tool that can be used for patients with wounds in long-term care setting. I needed a software program to document clinician's assessments on wounds, so I was looking for a company to create a mobile app for me. **SOLUTION** What was the scope of their involvement? I provided them with a paper tool and explained what layout I was looking for. They developed an app for both iOS and Android based on the original paper tool. In addition, they provided the design work: they gave me different options to choose from and guided me in the right direction. I wanted to call the app "Sage" and  use the sage flowers in the background, so they developed the screens to reflect that. I see a lot of the same patients from week to week, and the app allows me to input the information and then go back and make changes or print a report for a patient's chart. It saves time, and makes the clinician's work easier.  We're working on a website now, which will be used as a marketing tool to inform people about the app and its features.  What is the team dynamic?  I worked with a designer, a back-end developer, a programmer, and a project manager.  How did you come to work with them? I used Upwork to solicit the project to several developers. Synapse had the most expertise and the background in medical documentation, so they were a good fit for me. How much have you invested with them? I spent around $20,000. What is the status of this engagement?  I started working with them in February 2016, and we still work together.   **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I used to do a dictation service, which was very costly, but with the app there won't be any fee because I will input the information and print it at the facility. The app (both iOS and Android) is getting ready to launch, so it hasn't been utilized in the public domain yet. How did they perform from a project management standpoint? They're very responsive, professional, and timely. We use Skype, email, and phone to communicate. We prefer email since they're in India and I'm the United States. What did you find most impressive about them? They're very knowledgeable about the product. I had no IT experience, and they guided me through the entire project.  Do you have any advice for potential customers? Have a clear vision of what you need, and Synapse will be able to guide you and give you suggestions on how to market it. --- #### Multiple Dev Projects for Financial Tech Consultancy **The Project** - Services: Web Development - Project size: Confidential - Project length: Aug. 2016 - Ongoing **Project Summary**: Initially hired to build a web-based app, SynapseCo now custom-makes B2B products, backend work, marketing platforms, etc. Everything is WordPress compatible and the team uses PHP, Ajax, Laravel, and HTML. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Tech Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 8, 2017 **Feedback Summary**: Compared to other overseas dev teams, SynapseCo is one of the best. They’re timely, responsive, and consistently deliver high-quality products. The time difference and language barrier can cause issues, but nothing they haven’t overcome. They work as hard as (or harder than) the in-house dev team. "“Any new projects go to them first because I know they’ll do a great job.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a tech company that works with trading-type businesses in the financial sector. We develop trading and marketing platforms, B2B products, backend membership websites, landing pages, etc. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseCo? We initially hired SynapseCo to develop a web-based app for one of our partner companies. **SOLUTION** What was the scope of their involvement? We had somewhat of a prototype for the app already, but we decided to make it for a single client instead of the whole market, so SynapseCo took the functionality and concept of the initial app and built it for one user. We've also had them build some custom functionality for our traders, custom e-mail solutions, and some backend widgets, trade boards, and plugins. These are all on a WordPress site, and I believe SynapseCo uses PHP, Ajax, Laravel, and HTML. The projects are all for different partners, and everything SynapseCo makes is mediated through us. What is the team dynamic? We’ve had as many as six people on our team. The composition changes sometimes, but we usually have WordPress developers, a couple of designers, a backend expert, and then some SEO experts and content writers. We tell SynapseCo what skills we need, and they put the team together. How did you come to work with SynapseCo? We researched several different vendors before finding SynapseCo. Our initial project was the app, but they did so well that we began to give them steady work for other projects. How much have you invested with them? We’ve spent well over six figures so far. What is the status of this engagement? We’ve been working together for about a year and a half. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They deliver their products on time and perform at the same level or better than our in-house team. Any new projects go to them first because I know they’ll do a great job. Normally, I'm very thorough and picky when it comes to working with a third-party vendor, but SynapseCo has consistently impressed me. How did SynapseCo perform from a project management standpoint? Most of our communication is via Skype, but we also use email, screen shares, and phone calls. We talk with them every night. The team they provide us has changed a few times, but it’s probably been about 90% consistent so far, and whenever it does switch, we’ve never lost any quality. What did you find most impressive about them? For an overseas company, they’re timely and easy to work with. They deliver on their promises, and their skillsets make them an invaluable partner. I can trust that they’ll do the job well and be honest about their capacity and limitations. Are there any areas they could improve? The time difference and language barrier have sometimes been a challenge, but that’s not necessarily their fault. We’ve managed to work through any miscommunications, though. Do you have any advice for potential customers? Do your research and be clear on your expectations so that everyone is on the same page. In long distance partnerships, it’s critical that everyone understands the project or else the timeline can be severely delayed. --- #### Magento Redevelopment for School Uniform Supplier **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: June 2013 - Ongoing **Project Summary**: SynapseIndia has been contracted to modernize a clothing company's Magento-based website. Their resources included a project manager, six developers, and a quality assurance specialist. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Partner, Clothing Retailer - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 8, 2016 **Feedback Summary**: The company is very satisfied with SynapseIndia's work and their thorough understanding of the project's needs. One of the agency's strong suits is communication: they smoothly manage interactions with an outsourced maintenance team and maintain a collaborative development process. "“[SynapseIndia] works well with each other and their clients in order to provide the best possible solution."" **BACKGROUND** Please describe your organization. Our company sells school clothing to schools in the UK. What is your position? I am the senior partner of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We needed help in developing our website. We didn’t have the ability to do the work ourselves, so we had to outsource the work. **SOLUTION** Please describe the scope of your involvement with SynapesIndia. SynapseIndia has modernized our website using the Magento platform. We have had about six developers from SynapseIndia assigned to our project, and we interact with them directly. One developer is assigned to maintaining our cloud server and other resources working on different sites for the company. At the moment, we’re running a project that will combine three sites into one administrative panel. How did you come to work with SynapseIndia? I found SynapseIndia through Upwork, which was called oDesk at the time. I considered some UK-based companies in the beginning but chose SynapseIndia out of several candidates. Up to that point I had used several developers for website work, but I ultimately decided to use only SynapseIndia in order to maintain continuity. Introducing new developers at that stage would require training them from zero. Could you provide a sense of the size of this initiative in financial terms? The total development cost with SynapseIndia has been between $3,000 and $4,000. What is the status of this engagement? We first got in touch with SynapseIndia two or three years ago, and the relationship is ongoing. **RESULTS & FEEDBACK** Could you share any statistics, metrics or other feedback from this engagement? SynapseIndia is a good and thorough development agency. How did SynapseIndia perform from a project management standpoint? SynapseIndia has come to understand how we expect them to work. We have daily contact through Skype and can easily give them instructions. If SynapseIndia’s team is unclear about anything, they will let us know. We also collaborate through the Upwork platform and work on an hourly basis. Upwork is good enough for us, so we don’t use any specialized project tracking tools. What distinguishes SynapseIndia from other providers? SynapseIndia works well as a team. They work well with each other and their clients in order to provide the best possible solution. It’s better to work with a team that has the cumulative expertise and knowledge in order to get the best result. Previously I worked with a different company for server maintenance, but getting two companies to talk can be difficult, so we decided to move that task to SynapseIndia, so they could manage the whole lot. Is there anything SynapseIndia could have improved or done differently? SynapseIndia should make sure that their resources have a good grasp of the English language, given that they’re dealing with English-speaking clients. We have been able to get through to them, but it’s sometimes better to talk to a vendor in our own language. RATINGS --- #### Ecommerce Development for Online Marketplace **The Project** - Services: E-Commerce Development - Project size: Confidential - Project length: **Project Summary**: Synapse developed the back end of an e-commerce software that handled inventory management integrations with distributors and marketplaces. They provide ongoing development resources. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner & Founder, Rover Store, Inc. - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 3, 2016 **Feedback Summary**: The marketplace integration software was built exceptionally well. All deliverables were on time and working properly, and their commitment to the project showed in their careful approach. In one instance, Synapse went the extra mile by spending an entire week to conduct more research free of charge. ""SynapseIndia is a serious company, compared to some of their competition."" **BACKGROUND** Please describe your organization. We are a startup developing a data-feed marketplace. What is your position? I am the founder of the company. Because we are so small, I basically manage everything from the product, to the business development, and the operations. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We wanted to save money by outsourcing development. The idea was to find a reliable partner that could support our development tasks and also scale their involvement when the time came. **SOLUTION** Please describe the scope of their involvement. SynapseIndia developed various modules for our company and also helped us with project management. We also have an e-commerce presence for which SynapseIndia has built backend software like inventory management integrations with distributors and marketplaces. We mainly use open-source software like Magento. SynapseIndia has developed our solutions using MySQL, PHP, and more recently, Java. At its peak, our team consisted of 4 developers from SynapseIndia. We interacted with them directly. How did you come to work with SynapseIndia? SynapseIndia was one of the biggest companies on Elance at the time. The cost was a major consideration when making our choice. We considered around 10 other candidates, and initially started working with two of them. We ultimately switched to SynapseIndia exclusively. Could you provide a sense of the size of this initiative in financial terms? The total development cost so far has been above $300,000. What is the status of this engagement? We have an ongoing engagement with SynapseIndia. I plan on using them for many years. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? SynapseIndia did a very good job of developing our marketplace integration software. They delivered the work in a reasonable amount of time and always checked if everything was working properly. We run many scrum jobs, and any problems are addressed without delay. SynapseIndia's team will usually have overtime until everything is working properly. Their commitment level is always 100%. SynapseIndia's team is also very polite, respectful, and professional. How did SynapseIndia perform from a project management standpoint? In terms of scheduling, we've only had minor issues. We don't use any specialized project management tools because our management does not require this. Documentation and feedback are provided by myself directly. I give SynapseIndia small tasks, instead of overall projects. They report to me twice a day by either email, Skype, or phone. What distinguishes SynapseIndia from other providers? SynapseIndia is a serious company, compared to some of their competition. I worked with other developers who always found reasons for delays, sometimes lying. SynapseIndia focuses on my project and gives me access to the resources I hire. Is there anything SynapseIndia could have improved or done differently? Whenever we have issues or delays, SynapseIndia simply gives me discounts. At times, I was not charged for a week's worth of work when their developers needed more time to do research. SynapseIndia has always accommodated me and made sure that I was happy. --- #### Platform Development for Aviation E-Learning Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Synapse provides programming resources for projects using technologies like PHP, MySQL, and various JavaScript applications. The relationship has been ongoing for eight years. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** President, Aerolearn - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 26, 2016 **Feedback Summary**: Synapse has consistently shown their expertise in a myriad of different technologies. They provide helpful assistance with design and coding for both larger projects and website modifications. Communication is routine and effective, and the agency immediately fixes the rare bug. "“In terms of programming skills, I definitely have no issues with SynapseIndia.”" **BACKGROUND** Please describe your organization. We are an e-learning specialist company for repair stations. Our company is a subset of the Earle Aviation administration, issuing licenses for mechanics. What is your position? I am the founder of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? I was looking for programming talent which we lacked in-house. The ability to have access to resources on-demand was important. There weren't enough programming requirements in our company as to justify a fulltime team. **SOLUTION** Please describe the scope of their involvement. SynapseIndia has worked with us as an external resource. They represent our sole programming capabilities. SynapseIndia has worked on PHP, MySQL, and JavaScript applications. We also worked on one project using Apache Flex, and have used them for small CSS and HTML modifications to our website, in order to make it responsive. Our focus has been on PHP, in which SynapseIndia is very good. There have been 2-3 developers assigned to our work, but we've primarily worked with only one person for the last 8 years. Specialized projects, like the Flex one, have required different persons. We also brought in CSS and HTML designers for our website work. We haven't used any quality assurance resources. How did you come to work with SynapseIndia? I went through a bidding process and reviewed two candidates, SynapseIndia being one of them. They proved to be much better from a working relationship standpoint. I didn't consider local companies due to cost. Given the ad hoc nature of our work, local availability was not very important. Could you provide a sense of the size of this initiative in financial terms? The average annual cost is around $8,000-12,000. The total cost has been around $100,000. What is the status of this engagement? We have been working together for 8 years. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? Expertise has been shown repeatedly by SynapseIndia. They've been helpful with design and coding, as well as with changes to our website. SynapseIndia is very responsive in this sense. Defects are problems that are never addressed or are outside of the scope of what can be done, which has never happened with SynapseIndia. If we run into a problem, they will fix it, so it's never been an issue. How did SynapseIndia perform from a project management standpoint? They've been better than myself in terms of responding to progress checks. Communication has always been done verbally and with occasional screenshots for what needs to be changed in terms of visual design. SynapseIndia has allowed us to work in this way, without any issues. Because I constantly deal with the same person, I haven't had a need to use specialized project management tools. What distinguishes SynapseIndia from other providers? Since I've worked exclusively with SynapseIndia for a long time, I don't have many points of comparison with other competitors. I've found that their level of communication has been extremely good and has allowed me to rely on SynapseIndia for programming. We've underwent a series of small code changes which have progressed over almost 10 years. The application has changed in ways which couldn't be predicted in the beginning, but SynapseIndia rolled along with this. They've shown flexibility and adaptability. Is there anything SynapseIndia could have improved or done differently? I'm very happy with the relationship. We've settled into a very smooth communication routine, so there are no problems in that regard. In terms of programming skills, I definitely have no issues with SynapseIndia. Whenever I needed additional expertise on top of the PHP work, the company itself has stepped up with programmers who could provide the service. Upsurge capability is a good advantage. --- #### Custom PHP Development for Media Startup **The Project** - Services: Web Development - Project size: Confidential - Project length: **Project Summary**: Synapse built a Linux-based PHP website that was hosted by Amazon Web Services. The website was designed as a community platform for sharing videos. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Startup Buffet - Industry: Media - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 10, 2015 **Feedback Summary**: Synapse's engineering work was done well, and the overall project was effective in terms of cost and functionality. Though design resources were slim, the agency's communication and coding capabilities helped bring the project to a successful close and build an ongoing partnership.  "“...In terms of engineering, they're very good and efficient.”" **BACKGROUND** Please describe your organization. We are a video based platform, a community for sharing videos. What is your position? I'm the founder of the startup. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? I'm a designer myself and I needed engineering help for making the site. I was basically looking for someone to take my visual designs and implement them. It needed to be cost effective and the level of service had to be very high as well as reliable. **SOLUTION** Please describe the scope of their involvement. The website was built from scratch. Technology-wise, it was pretty basic. It's Linux-based, developed using PHP and I chose my own hosting. In terms of architecture, they pretty much came up with all the ideas. They worked on a lot of the application program interface [API]. I had one developer assigned for my project. Aside from him, there was an overall project manager, one designer for HTML structuring, and one engineer. I chose Amazon Web Services [AWS] for hosting, and that required high technical skill for installation. AWS has a lot of different elements and components, which were beyond my knowledge. They have a small team specialized on that. How did you come to work with SynapseIndia? I conducted interviews with at least three other companies, and in the end, I chose them. My choice was based on a combination of accessibility, cost and previous experience. Could you provide a sense of the size of this initiative in financial terms? We've spent over $30,000 overall. What is the status of this engagement? It's an ongoing relationship. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? In terms of outside feedback, I don't have a whole lot. My own feedback is that they're average to good, engineering-wise. How did SynapseIndia perform from a project management standpoint? They did a great job in terms of cost effectiveness and delivery. You will always have technical difficulties. Because we are in a very resource-controlled environment at this point, we do our best with what we have. I do all illustrations myself, and the engineers make up 60-70% of the project. Communication with them is generally very good. Is there anything SynapseIndia could have improved or done differently? Not that I don't think highly of them, but they don't really work on a project. They maintain the relationship at asking if everything is okay. When it comes to design, they're not really what you're looking for. They do not have the right resources for creative work. If you're looking for good, organized, engineering work, they should be able to support your need. I ended up firing the designer assigned to us because the work was very lousy and unorganized. I didn't think they knew what they were doing. In the first six months, I was not able to go to the backend and look at the code. I could look to the CSS, but had no access for making corrections myself. I would give them a design and it would come out totally different. The current designer is more organized and generally better. I wish I'd had him from the start. The problem is that it's very difficult to go back and fix things. It's very time-consuming. This is my one bad experience with them. Again, in terms of engineering, they're very good and efficient. My recommendation for future clients is to treat Synapse as a production shop for more technical work, and to steer away from using them as a creative or strategic partner. If you're just looking for something very ordinary, it would be okay. Our business concept has been done before, but it's still different from anything out there. This became a challenge. I'm the designer myself, and I have very high standards in terms of what I'm looking for. Something being two pixels off from what I wanted is a problem. If you have very high standards, you should have an in-house designer to work with them. --- #### Magento Development For Online Grocer Marketplace **The Project** - Services: E-Commerce Development - Project size: Confidential - Project length: **Project Summary**: SynapseIndia was contracted to develop a functional Magento-based back-end system to make order processing easier than previous off-the-shelf solutions. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** President & Founder, Digital Grocer - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 7, 2015 **Feedback Summary**: SynapseIndia acts as an supplement to the internal team, and the company is impressed with the reliability and consistency of their work. Despite being based in different locations, communication is simple. The agency also helped with a range of components, including a revenue calculator and SEO. ""They've been really good at setting up times that are convenient for both of us."" **BACKGROUND** Please describe your organization. We are an online aggregator of food products – an online farmers' market. We have created a back-end that allows 750 vendors to put their items up in one convenient place. We then help them sell their items. What is your position? I am one of the founders. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We needed Synapse to help develop the functional back-end for us. We use mostly off-the-shelf components that we've heavily modified to allow us to have a vendor portal. We were having difficulty manipulating that package in a way that we wanted. **SOLUTION** Please describe the scope of their involvement. We used Magento primarily. We've also found a few different bolt ons, so to speak, for vendor logging in and the portal part. Then, it was rebuilt from the ground up for our purposes. There are too many modules to mention that were used in our platform. One of the bigger things we had them do is to create custom shipping modules. Also, a custom login portion that allows us to manage not only products, but vendors and customers at the same time. They've done some extensive work on the shipping module. I don't think anyone else had what we were looking to do. They've created and remodified geolocation modules for us. They've reworked some of the standard Stamps.com, FedEx, and UPS modules in order to work within our paradigm. They did work on our online credit card processing, and created a revenue calculator in the back-end for our vendors. They've also done some extensive SEO [search engine optimization] and Google work for us. They weren't the first developers we've used, but they've been with us for 18 months so far. Individual developers come and go, based on our individual projects. We run one or two projects at a time and, based on the need, I will pick out what the next thing to work on will be. We've only done a soft launch so far. Most of our activity so far has been building up our vendor base. We need products to sell. While we've done that, we've been live testing. We've done some marketing, but we soon realized that we needed to work more on the kinks in the back-end and in getting vendors. Right now, we're implementing a different type of Apache Server, which is faster and more tailored toward Magento. Within that project, we've had multiple people work with us. Generally, we have one project person and, depending on our needs, we'll hire through them. At this launch, there were probably six developers we worked with. They've been a one-stop shop for us. We work directly with the developers or directly through their project manager, depending on the technical knowledge level at our end. How did you come to work with SynapseIndia? We'd gone through a couple of different firms in New Jersey and New York City. We didn't really like them. I'm a developer by trade and reached out to some friends that had done offshore projects. SynapseIndia came up. They weren't the first we used. We tried two other companies and gave them each a small sliver of work. Of the three, we liked SynapseIndia the most in terms of interaction, how they worked, and cost structure. What is the status of this engagement? Primarily, we work with them project by project. We've used Elance and eWork. I've talked to my project manager about their involvement, and recently they've been giving us feedback regarding what they could do for us. I will weigh that against what the other founders think and pull the trigger if we think it's right. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? Since they operate as an extension of our team, we don't really have any specific metrics tied exclusively to them. Our own staff has been very impressed with their reliability and the consistency of their work. We rarely have issues with bugs discovered after launch. How did SynapseIndia perform from a project management standpoint? They've mostly delivered on budget. The few exceptions have not been their fault. The scope of the original project was not done correctly. They've been really good at setting up times that are convenient for both of us, so we could have real-world communication. We talk through Skype every morning. Is there anything SynapseIndia could have improved or done differently? As great as their communication is, there occasionally will be an issue because they are in India. They should get some more native English speakers even though they generally speak the language. The project manager's English is fantastic. When it comes to speaking with some of the programmers, though, things will get lost in translation. That's not really their fault because they don't typically send clients that far down the rabbit hole. --- #### WordPress Theme Implementation for e-Learning Startup **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Synapse developed a WordPress theme and custom learning management system for an educational startup seeking an easier, scalable CMS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, e-Learning Startup - Industry: Education - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 30, 2015 **Feedback Summary**: The three busiest learning management systems have more than 5,000 visits per month from learners. Synapse was highly communicative, sending daily updates and ensuring that multiple projects stayed on schedule. Their consistency and communication built an ongoing relationship. "“With SynapseIndia, I get those regular updates, so I know exactly where they are.”" **BACKGROUND** Please describe your organization. My company is called Mortimer James Media. We offer learning through media. We have also built a couple of software products. Much of that work was done by SynapseIndia. I also work in a couple of companies where I help outsourcing some of their work. For that, I use the companies I'm familiar with. What is your position? I'm the founder. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We've had a WordPress site for about a year. We wanted a new theme. We were using WordPress and other software for learning management, and we were getting a little tired of most learning management systems not having any CMS [content management system] capabilities, specifically being able to create a site for learners, before they even logged in – basically, a home page with marketing elements. Then, they would be shown the learning management part. We designed a concept for creating a learning management system in WordPress, and we hired them to do the development work – creating the actual theme, and a couple of plug-ins. **SOLUTION** Please describe the scope of their involvement. I would say, from the time we started, until the theme was completed, maybe three or four developers worked with us. We initially branched out to them for design work. We had done initial designs and, during the development process, the initial ones weren't cutting it for us. They weren't visually appealing any longer. We asked them to do some of the other design work as well as the development. There's also been a ton of testing they did for us from both database quality assurance, to user testing. How did you come to work with SynapseIndia? I already had accounts on various freelancing sites, such as oDesk and Elance. I had already encountered them through propositions for other jobs that I had posted. I put them in my favorites list and when it came to this bigger project, I preferred to have a bigger company, where I knew that I wouldn't be depending on one or two developers, who might change their whole life, and not be developers anymore. A bigger company could offer me developers and, if those developers left, they could throw others into the project. Since I already had a history with them, and their proposal for this project looks good, we made a deal. We hadn't considered other companies. Every time that I post something on one of the freelancing sites, I will get many proposals and check them over. When it finally comes down to whom I decide to go with, there specific arguments: if I'd done work with them in the past, or whether I'd put them in my favorites list, their portfolio, the reputation they have on the site – whether it's three, four, five stars – and their specific history with the tools that I need them to work on. In this case, with WordPress, it's PHP, HTML, JavaScript, and such. It's very nice to have a tool where me and my team can get in a room, throw it up on the TV, and go through 10 to 20 proposals, weed some out, and narrow it down. Typically, there are that many good ones. It's a testament to say that they rose to the top of a big list. Could you provide a sense of the size of this initiative in financial terms? It was between $120,000 and $150,000. What is the status of this engagement? They completed the most recent milestone for us this week [December 2015]. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? We have several instances of our LMS running at the moment. The busiest three have more than 5,000 visits per month from learners. How did SynapseIndia perform from a project management standpoint? One of the reasons I liked them from the start, and I continue to like them, is that they work really hard to make sure that communication is not an issue. If anything, they overcommunicate. Ultimately, I like that. I would rather know ahead of time, than trying to pull it out of them, if something is delayed, or isn't going as planned. There's daily communication, including updates. They will initiate either a phone call or a Skype IM session if there's something they're not sure about. For the most part, we prevent any problems or rework by making sure everyone's clear about what the plan is upfront. I'm very happy about the way in which they manage their projects. What distinguishes SynapseIndia from other providers? I've worked with lots of other freelancers and contractors from India, The Philippines, Japan, Vietnam, Canada, and the United States. Many of them do great work, but they don't communicate, so sometimes you're left hanging with regard to how far along they are, and when the piece you're waiting for is going to be sent. Often, those people do send it on time, and it's good. Still, when you don't know, you start to get a little anxious about whether they're still working on it. With SynapseIndia, I get those regular updates, so I know exactly where they are. It makes it easier for me to send that information along to our team and our stakeholders. Is there anything SynapseIndia could have improved or done differently? They work on daytime hours in India. That was my preference at the beginning. There are many people who will work overnight for them so that they're available during daytime in the United States. I've had good experiences with that, but I've come to see that, working that schedule night after night messes with your body. I preferred that they would work during the day. However, since I also use them to support the learning management system, such as if someone would send me a ticket here during the day, I would like to know that there's someone awake there to handle it if there's something I'm not able to troubleshoot locally. We haven't crossed that bridge yet, though, so I'm not certain they offer 24-hour support. The other thing would be their use of English and grammar being a little bit off. I would recommend to anyone to work on that constantly, to make sure they sound as professional as possible; especially with someone in the U.S. who might be less forgiving with the way a foreigner speaks. Right now, I'm stretching to find areas of improvement, really. --- #### e-Commerce Development for Jewelry Tool Manufacturer **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: **Project Summary**: Synapse migrated several retail sites from Network Solutions to Magento. They also built an additional wholesale site in Pixafy and assisted with optimization efforts. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Owner, Jewelry Tool Manufacturer - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 30, 2015 **Feedback Summary**: Synapse delivered products that were as close as possible to the original specs and drawings. They were easy to work with and always kept communication open and honest, leading to a positive development experience. Their dedication and skill built an ongoing partnership. "“We find them easy to work with, and they've always stayed on top of things.”" **BACKGROUND** Please describe your organization. We manufacture and sell jewelry tools. We focus mostly on metal stamping, for people who make stamp metal jewelry. We actually make metal stamps that they use, and then we make all the blanks and everything that they stamp onto. We use retail and a wholesale approach. What is your position? I am the owner of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We previously worked with another company, who had built out the wholesale site for us on Magento, and then our retail sites were all on Network Solutions. We wanted to migrate them to Magento, so I hired Synapse to build out the retail sites onto our existing instance of Magento. They also built another whole site off the wholesale one. **SOLUTION** Please describe the scope of their involvement. We designed the site and provided them with all the PSDs [Photoshop documents], and they just built it out off that. That was pretty much their function. We had three people working on our website, and there was a project manager. There were other people that I think would get involved here and there, but it was mostly the same two or three people every day. They've been helping us to optimize the site a little bit with performance speed, trying to improve the page load times. As far as testing, we've been doing that in-house. How did you come to work with SynapseIndia? The wholesale site had a lot of customization to it, so we wanted to do that one here in the United States, with Pixafy. The guys overseas are a lot cheaper, so I just wanted to identify a good overseas company. I looked in some different places, I think the main one was Elance. I was looking for the top Magento developers there, and I found them. Could you provide a sense of the size of this initiative in financial terms? I would say it's probably between $10,000 and $20,000. What is the status of this engagement? They completed the initial project at the beginning of August [2015]. We're currently building a wholesale site for the retail side, so they're working on a new site for us. After that, I have another site I have to build onto. This will be a long-term engagement.  **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The only thing I can think of is maybe the number of deliverables we had with them. The primary measurement has just been how close they could get to our drawings and our specs. The overall success of the site really doesn't have to do with them, as far as improving the conversion rate or something like that; that's more on us. I can't say I have any real metrics. Anecdotally, we've definitely been pleased with the engagement. We find them easy to work with, and they've always stayed on top of things. How did SynapseIndia perform from a project management standpoint? As far as budget, they were very affordable. I was happy with the cost. We did it on an hourly basis, and that seemed to work out well. As far as scheduling, there were no hard deadlines for this one. It took longer than I expected, but I don't think it was really their fault. I know from doing other projects that these things tend to drag on, so I'm not going to get on them for that. SynapseIndia was very responsive throughout the process and always gave me a heads up when things weren't going to be delivered exactly on time. Plus, they always included an explanation. It wasn't like, "Hey, this is going to be late." They gave us constant updates. What distinguishes SynapseIndia from other providers? With Pixafy, it was always hard to get their attention. I had to fight with them for them to work on it. These guys are almost like overstaffed. It was almost like they're sitting around waiting, getting on me to give them stuff to do, so that was a good thing. Is there anything SynapseIndia could have improved or done differently? I would just say the only thing that was a little frustrating was getting the site to our specs. We held them to a really high standard and, in the end, they were able to do it. We wanted every pixel on that site to be as we had it in our PSDs. For the most part, they were able to do that. There was a lot of back and forth on the front end sometimes, and it got a little frustrating. In the end, it turned out fine. --- #### MySQL and PHP Development for Medical Billing Firm **The Project** - Services: Custom Software Development - Project size: Less than $10,000 - Project length: Aug. 2015 - Ongoing **Project Summary**: Synapse developed a custom MySQL and PHP solution that made it easier for physicians to enter billing information. They are currently working on additional features. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Project Lead, Asus Medical Corp. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 30, 2015 **Feedback Summary**: Synapse successfully submits deliverables on a weekly basis, with little to no errors. Their communication was very efficient, and they were fully capable of understanding milestones and filling in any gaps independently. Their documentation methods were also a strong quality. "“I have to admit, I was more than happily surprised with their work.”" **BACKGROUND** Please describe your organization. We're a billing services company for medical health care. In the past, it has entirely been paper driven, where we collect the routing slips, input the appropriate codes, and upload them for the recipient, primarily in the province of Ontario, Canada. We are making a shift, though, moving towards making an application with a mobile app, which simplifies the process for the physicians to enter that information, and that's what we're using SynapseIndia for. What is your position and responsibilities? I am the project leader for the development, so I look after all development activities. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We had the initial development done by a company in Washington, D.C. We weren't very happy with them, so we repatriated it through various references to SynapseIndia. I've been working with them now since early August of this year [2015]. We were at the early stages of the development of the system, so we had a beta version available, but there was more to be done within general function and also in the very specifics and the rules behind billing. I've been working with them to get delivery of those particular features. **SOLUTION** Please describe the scope of their involvement. We have about one and a half people working on our project, not including a project manager. They do have a project manager but, in fact, I have not really had a conversation with that person. We were interacting directly with the developers. The core technology is the MySQL database plus the PHP front-end. We have mobile apps, which are hybrid, and we use Cordova to configure them for iPhone. It's derived originally from MIT, and Sun Java incorporated with the ones who actually commercialized it. Not many people use it, but since Sun Java is the company that did the development first, we've been using that still. It's an open source technology. How did you come to work with SynapseIndia? The owner of this company is a member of the Entrepreneurs Organization. The person who actually is the CEO of SynapseIndia is also a part of that organization. They tend to favor their own members first, so my owner recommended them. I've had conversations with them and talked to them, and I was pleased with what I heard. I parceled up the initial development to be in small enough packages that I could assess their abilities, and that's proven wise. Could you provide a sense of the size of this initiative in financial terms? We tend to run about $750 per week. I think we're starting to look at maybe $6,000, so it's not a great deal. What is the status of this engagement? We've been going through a series of milestones, and the most recent one was last week [October 2015]. We've been reaching milestones, I would say small development packages, once per week on average. It's a rapid development method we're using – very agile. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? I don't actually track specific metrics on an administrative level, but I do have them from an overall point of view. I typically want to see a deliverable once every week, and I am achieving that. In terms of quality, since I'm doing the testing, I pretty well have an idea of what I want out of the assistance, so I tend to be pretty happy with what's coming out at the moment. I'm not using other metrics because the team is small enough, and our delivery is not a huge one. We've elected just to go with those simple metrics. I have to admit, I was more than happily surprised with their work. I've worked with offshore companies before and found that they are typically affordable, but you tend to have to be very careful about how you specify, what you say, and to make sure that when you have conversations, both sides fully understand what's being said. I've had three people work with me from SynapseIndia, and I found that they speak very good English, so I have no problems with misunderstandings. The second is, they seem to understand what I'm saying fully. They're very capable of conveying their questions and concerns, and they tend to be pretty forthright with areas where further clarification is required. A tendency could be, "Well, you only told me to do this." Whereas they are pretty engaged in terms of the fundamental process by which the application is going to be worked. There seem to be many festivals going on in their region right now. Of the three developers that I work with, one of them will actually go off and a second will fill in. Their team structure is such that the person who fills in has been doing work on it prior to that, so they're fully informed, the handoff is well done, and there's no drop in pace whatsoever in taking on that added responsibility. I've been pretty happy with that. How did SynapseIndia perform from a project management standpoint? I've had offshore experiences before, so instead of giving them a lump sum of requirements, I've given them a roadmap with the specific development items that we would have in mind. Then, I specify further as we would get closer to each milestone, and give it to them. I actually have a daily call with them in order to clarify the requirements and answer questions, and that's gone extremely well. I tend to participate and do the user-acceptance testing of what they've completed for me, so I'm pretty intimately involved with what they're doing. In that respect, they don't need a project manager, that's pretty well done by me. I haven't used any project management tools, except for tracking on a spreadsheet. It's not complicated enough to need Microsoft Project or anything like that. What distinguishes SynapseIndia from other providers? SynapseIndia is very good at documenting what they do. We have a method for exchanging documentation and information. They submit progress reports once a day, so I get to see what they've been working on. We have a call once a day. Is there anything Synapse India could have improved or done differently? I don't think so, the reason being is that it's not complex work. Some of the requirements are complicated, but they are such a small team, I don't think there's much that can be improved on. The only other area we're going to be delving into is, we're going to have them help set up our production cloud environment as well. The only thing I'm going to keep in mind is how coordinated are they between their development and infrastructure people. I haven't seen much in that regard yet, so there's not much to comment on. --- #### WordPress Implementation for Event Organizer **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: July 2014 - Oct. 2015 **Project Summary**: Synapse redesigned a responsive Wordpress website to make it easier for users to browse, manage, and book tour packages. Other features included the trip management and social media sharing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Partner, Clear Cut Weekends - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 30, 2015 **Feedback Summary**: After the site launched, there were slight improvements across the analytics board, from page views to user signups. Furthermore, the site was newly accessible to its mobile users. Synapse's continuous reporting and constant accessibility made it easy to make adjustments during the process. "“All of the developers have always been available there. They've been brilliant.”" **BACKGROUND** Please describe your organization. We're a United Kingdom-based touring operator. We arrange very specific holiday or group trips. In the United States, you know it as a bachelor party or a bachelorette party. We organize what in the U.K. are called stage and hen weekends. We only arrange trips within the U.K., so it's U.K. customers traveling to cities in the U.K. to celebrate. What is your position? I am one of the partners and owners. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We've been around for about 10 years, and in that time we redeveloped the site three or four different times. I think our last experience, we had it developed in .NET, and it wasn't responsive. We got to a point where we needed it redone again because we had it done just before the whole tablet boom – before the iPad came out. We needed it done again, but development in the U.K. is quite pricey, and not if you use overseas developers. **SOLUTION** Please describe the scope of their involvement. We gave them the job of completely redesigning the site using WordPress, so it could be edited easily and changed in the future, and introduced many more features, bits and pieces to it. The undertaking was quite large. We have to deal with people browsing through packages, individual activities, group members being able to pay for their bit of the packages as a whole, and all sorts. The size of the team has varied from one person up to five people, depending on what's going on at any given time. During the entire period, there has been probably 10 different people working on it. I've used WordPress for other projects myself, I know that its open source, so any of that code isn't going to be compiled. We had issues in the past with developers disappearing, and compiled code can give you some issues, so that was part of the decision to use WordPress. Secondly, a huge number of websites run on WordPress, so you have the support there, and you can edit things yourself. A competent non-technical person can make changes and tweaks on their own, and that was important to us as well because we have a number of people on staff that aren't developers. How did you come to work with SynapseIndia? We used Elance to find them. You post the job on Elance, you get people to bid for it, and then it's sort of finding that combination between price, expertise and good reviews – something like using TripAdvisor to pick a hotel. SynapseIndia proved to be the right choice, and they're a big company, they're not one or two developers in some small office. They have a lot of people on staff and a lot of depth to their knowledge. If the product changed in any way, I knew we wouldn't have to stop working with them because they've got experts in just about every field. Could you provide a sense of the size of this initiative in financial terms? It's been probably about $50,000 so far. What is the status of this engagement? We still do bits and pieces now. The job started last July [2014], and we went live in December last year. Then we kept on doing tweaks and changes and adding new features in. We've been working with them for more than a year now. A milestone will be completed tomorrow [October 2015]. Before that, it has just been minor tweaks, not any major milestones. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? Their work was mostly user features, for when people become customers, rather than when they first visit. The big push to the site this time around was related to being able to manage the bookings, both for us and for the customers themselves – managing their groups and inviting their friends – those sorts of things. In the sense of whether the site performs better or worse for getting new customers, it's on the par because the designs of all of our previous sites have been good, including this one. This job is more about functional improvements, rather than attracting more people generally. Bounce rates are about the same. I've done a comparison of January 1, 2015 to September 22 of this year, and compared it to last year. Everything looks positive with slight improvements across the board. Sessions are up, users are up, page views are up, pages per session is up, average session duration is up, and all is good. The big change for us was making the site completely responsive, so that's helped. In the U.K. now, probably 50 percent or more of visitors are using not just phones, but iPhones and other devices, like Android. Their working day fits in with different time zones. They work long days. You might not have all of your development team all the time, but there's pretty much somebody working on your site from when they start in the morning to when they finish, which overlaps with the U.K. working day. That's been very beneficial. How did SynapseIndia perform from a project management standpoint? SynapseIndia was able to deliver all their assigned milestones on time and within budget, without any major defects in their work. It was a moving target for a lot of the stuff, so we didn't really have major deadlines because we obviously had a working website. They've been good. When needed, they've added a resource and got the job done. What distinguishes SynapseIndia from other providers? I can tell you something that I like about them that distinguishes them from offshore, onshore, and all providers: you don't give them a job and then they disappear, and then come back two weeks later and go, "Here it is"' Every day, you get an update on what they've done. Because we've used Elance, we can look at their Work View to see a screenshot every hour, being able to spot a problem as it's happening. A number of times, I've seen the screenshot and thought, "Oh, hang on, it looks like they're going slightly in the wrong direction there," and been able to get onto Skype to give them some feedback. They're always on Skype. All of the developers have always been available there. They've been brilliant. My previous experience is, you give somebody a spec, they go away for a couple of weeks, come back with a mockup. You say, "OK," and they go away for a couple more weeks, come back with a full working site, and you're like, "No, that's not what we had in mind at all." This experience has been a case of every day you can see what's going on, and you don't have that whole, "Well that was a wasted two weeks." Or worse, it's a wasted half a day, or something like that, which is amazing. I guess transparency of development is what impressed me the most. You can give them chunks of work, and they will still get in touch with you with any sort of query. It's almost as if the developer sits next to you, and you can give instant feedback, rather than building up a ton of work to test or review. Everything works very smoothly. Is there anything SynapseIndia could have improved or done differently? Not really. They work most Saturdays. There were no problems of a language barrier or anything like that – everybody's good. Offhand, I can't think of anything. --- #### Drupal Module Development for Computer Software Firm **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Synapse provides additional Amazon Web Services and Drupal resources for a computer software firm. The majority of work involves developing custom modules and debugging configurations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President of Development, Computer Software Firm - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 25, 2015 **Feedback Summary**: End users have been very happy with the products built by Synapse. Their work is consistently reliable, with little to no bugs, and they are able to scale resources depending on need. The team is highly personable and equally professional, creating a fruitful long-term relationship. ""Synapse India consistently delivers their assigned work on time and within budget."" **BACKGROUND** Please describe your organization. We do advanced, private intranet-type web development. We build them and host them for nonprofits and commercial businesses. What is your position? I'm the vice president of development. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Synapse India? We were looking for someone to use long term as a partner, in doing advanced work with Drupal. In the past, we've struggled with more demanding projects that required custom module development and integration with other systems. Because we have limited resources here on staff, we decided that we would find a partner to provide a more long-term solution to our needs. Going offshore was a priority since we wanted to take advantage of more affordable development talent.  **SOLUTION** Please describe the scope of their involvement in more detail. So far, we've utilized them for Drupal projects, as well as Amazon Web Services. They've worked primarily on developing custom modules rather extensively, working with standard Drupal contributed modules to customize those and build them out. They fix and debug any kind of inconsistencies or problems in the configurations. I would say that it's mostly custom development and custom modules. I connect with the developers one-on-one every night. We've asked to work with only their senior level developers. If they do bring other people in for smaller tasks, we want to know that they are supervised by the senior people. How did you come to work with Synapse India? We found them by doing a query on Elance. We put out what we wanted, and they were one of the respondents. We were flooded when we first posted the job, and there were around seven or eight that we figured were potential candidates. We were only interested in actual firms, not individual freelancers, as we were looking for long-term development, and we knew we were going to need a variety of skills. Our goal was to work with one firm; it would make it easier if we could find everybody in one organization. That has turned out to be crucial to our successful relationship with Synapse India. We have to work with people who know AWS system administration, as well as Drupal, and databases, and all that stuff. We selected them, and it worked out well. Could you provide a sense of the size of this initiative in financial terms? We're probably approaching six figures at this point. What is the status of this engagement? We started working together around December of last year [2014] or maybe January, and our relationship is ongoing. We're working with them every day for the last year, including last night. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The end-users don't know who our third-party resources are, but the customers are very happy with the products we're building. Overall, their work is very reliable, and we rarely have to send work back for bug fixes. More importantly, they have the ability to ramp up and down based on our project needs. That's really important to us because sometimes we aren't able to give them that much advanced notice, but they're very flexible. How did Synapse India perform from a project management standpoint? Synapse India consistently delivers their assigned work on time and within budget. We don't use any specific project management tools. We create specs, send those to them via Elance, and we connect with them daily through Skype. When working with an offshore team, it's important to provide detailed functionality requirements and have good, transparent communication. By doing those two things, we've had a good experience with them. What distinguishes Synapse India from other providers? We like the people that we work with personally. We find them very personable. Their English is pretty good. I wouldn't call it perfect, but it's very easy to communicate with them. Their writing skills are good. All of that makes it easier for us. They pretty much do what they say they will do, generally on time. In development, things do happen unexpectedly that affect the schedule, but that's just because things happen. I have no complaints whatsoever. --- #### Web Development for Consumer Products Firm **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Synapse designed and developed an e-commerce platform that allowed users to customize furniture pieces and view pricing in real-time. The relationship is ongoing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Consumer Products Firm - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 10, 2015 **Feedback Summary**: Synapse earned praise for their excellent code quality and project management. They worked independently and delivered detailed reports on an ongoing basis. At any given time, there were 6-8 developers working on the project, and the overall workflow was highly structured and efficient. "“...We just have such a good system down, where requests are made, and requests are fulfilled.”" **BACKGROUND** Please describe your organization. We’ve been getting ready to go online for two years, into the area of senior furnishings, which is a business-to-business model that provides goods and services to continuing care retirement communities. With that, we’ve been using Synapse to help us with our online presence. So essentially once the site goes live, we’ll be the only site in the United States that is open to the public, servicing 60,000 businesses. I’m trying to capture that market share and then going global three months later. My background is an architecture in that industry, for close to ten years, so it was just realizing a market gap and trying to take that to market. That’s pretty much the thrust of the business model that we’re working on at the moment. What is your position? I am the CEO of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Synapse India? The involvement was taking the idea to an actual operational interface. I purposely had targeted that Southeast Asia region, having previous experience in Bangalore, working with other Indians, I knew I wanted to be in that area. Once I found a few companies, I was looking at their project tracking, project reporting, and how they actually manage their projects. I needed to be able to trust them because they had never worked with the visualization software that we had used, and they had to write new code for that. They appeared to have those type of skills, but they had no way to prove it. After multiple discussions, giving them a chance to move forward, each time they took that step, they did the step properly. Very quickly, within a matter of a few weeks, the whole project was offloaded onto them. **SOLUTION** Please describe the scope of their involvement in more detail. The process was quite straightforward. I had the business model all figured out on how the e-commerce site works. I did not want to rely on Synapse for the design of our graphical interface. The problem is, we’re doing a Western-built website, and Eastern people can’t understand how Western people relate to brands and content. They know what to do for the average person, but this is a highly specialized approach. As a result, I had actually created all the .psd cut sheets for them. I had some preliminary ones that I gave to them prior to hiring, to see if they could grasp what I was trying to do. Once they had the complete .psd cut sheets, they took off with that. We were able to implement what we needed to implement and then figure out the code issues that we needed. Basically, our project is like La-Z-Boy.com; you can look at your sofa and put a piece of fabric on it. On our site, customizable furniture is just one aspect of it. With over 1,800 different selections, you’re able to do a customization and see that price change in real time, and then have all the technical data available to you at your fingertips, that the architect or interior designer would need in health care design. Users have all this wealth of information, they have the ability to customize, and since we cut out all the middlemen, they're basically dealing factory-direct. There’s a trend in the factories to do this now, so we’ve got agreements with multiple factories. The ability to bring that visualization software into an e-commerce environment is what Synapse had to get their hands around, and they were able to do that successfully. How did you come to work with Synapse India? I discovered them through Elance. I had other contacts outside of that, but Synapse just seemed to be able to address all the points as requested, as opposed to trying to steer me in another direction. It seems most outsourcing people, especially in India, are very channeled in one direction. There’s great production, but no creativity. I was vetting pretty close to 50 companies before I chose Synapse. Out of the 50, there were eight serious contenders. Out of those eight, I sat down and pushed to the next level to try to get more in-depth, and Synapse was one of the four. I actually look at the most basic feedback, and that is response based on time, and whether they answer questions or not. You have two types of people. One that is overly assertive, that wants your business, and one that just does... Being in architecture and project management in multimillion-dollar developments, I see this all the time. You can tell when somebody knows what they’re doing in their job and responds appropriately. Others are trying to get you so they can get up the ladder. Synapse was able to offer the appropriate responses, in the appropriate fashion, in an expedient manner; that shined out. All four companies were fairly equal. One was much higher priced, which stood out as a negative, and when it came down to making that final decision, that’s why I decided to go with them. It was their response time. That was the only thing that really stood out when you compared them, from what I could see on my end. Because Elance doesn’t provide a whole lot of information for you to dig into. Could you provide a sense of the size of this initiative in financial terms? Hard dollars to Synapse, I believe it was close to $20,000. Supporting dollars to get to Synapse is about another $80,000. So total investment around Synapse is close to $100,000. What is the status of this engagement? We’re still maintaining an ongoing relationship with them. I told them they’re stuck with me now. They’re very happy about that, but it’s like, ‘You guys aren’t going anywhere.’ Actually, I owe them a couple of recliners and I have to fly over to India and pick them up for them. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The only way to measure the quality of work is to perform some internal evaluations, drawing from what I know and what my associates and investors know, but as far as their quality of work, I give them an A+ for delivery. Synapse is a production firm, not an artistic firm. I don’t want to pigeonhole them and say that they can’t do artistic work, but I need to be honest. If you’re going to do anything creative with Synapse, as far as not related to programming, not figuring out how to do programming, if you say, ‘Make me a pretty thunderstorm with red clouds,’ they’ll do it the Indian way, not the American way. It’s a cultural difference, not an efficiency issue. Some people don’t realize that, and when you look at Elance and you see people that slam people from Pakistan or India because they can’t do what they want... One thing I learned while working in Bangalore is that if you want something implemented with a firm, you need to be extremely clear and concise on what your end goal is and how you’re going to get to that end goal. If you leave that to the firm, it will usually go sideways. How did Synapse India perform from a project management standpoint? Regarding project management tools, I was just relying on Synapse. I think people do best when they’re left to their own devices, and not trying to force them into your system. So I adapted to what they were providing me, and their follow-through with the reports and updates never faltered. I think once in two years I reminded them twice, and it was ‘Don’t forget to dot the I and cross the T,’ that’s how complicated it was, but there were no serious errors on their side. If anything, there were a couple of times where I didn’t deliver quick enough, because they are very fast in what they implement. There was nothing throughout the whole project where I had any serious issues with anybody. I had a total of 6-8 people working on the site at any one time. We always dealt with one project manager, which I really like, because that just gives accountability to one person; there was no shuffling around internally, ‘Well, you need to talk to Joe, that’s his side.’ So if I had an issue with something that I thought could be dialed up or changed, I only had one point of contact. What distinguishes Synapse India from other providers? If I had future proposals needed or anything like that, I dealt with Shankar because he’s the project captain for just getting the work, and then the project manager implements the work. It was very nice and fluid in that sense. When I’m communicating, I don’t have to worry about who else I’m talking to, so they handled it in a very professionally structured manner. I think it’s rare to find such adept project managers from Indian providers, so I really appreciated their approach. Is there anything Synapse India could have improved or done differently? Not that comes off the top of my head, because we just have such a good system down, where requests are made, and requests are fulfilled. I did not really have any trip-ups with them. If I had not had previous experience in India, I’d probably have a different perception of it. However, having previous experience in India based on other Indian firms, I put them at the top of their game. --- #### PHP Development for B2B Services Firm **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: **Project Summary**: Synapse built a web solution using PHP with the MySQL database jQuery. The platform was built to provide a better product trading experience for users in the B2B automotive industry. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, B2B Services Firm - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 31, 2015 **Feedback Summary**: Synapse has successfully reached every project milestone. They quickly resolved any issues found during a thorough 30-day testing period. Their availability and responsiveness were especially noteworthy, and team even worked on some weekends to perfect the project. ""SynapseIndia was very fast and resilient at addressing things that we needed."" **BACKGROUND** Please describe your organization. We're a business-to-business site. It's a network site that has to do with trading products in the automotive industry. What is your position? I am the project manager. I was in charge of the whole project with Synapse India. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? We looked at 35 different companies. The reason why we ended up using them is because they truly understood our work and what we needed to accomplish. I had built this particular application in the past with two other teams. One was an outside consulting team, and the other one was a team that was hired in-house at the company that I was working at. This is the third time I built it, so I knew exactly what was needed. The reason why we moved forward with them was that they really took the time to try to get an understanding on what we were trying to accomplish. **SOLUTION** Please describe the scope of their involvement in more detail. A hundred percent of the project was given to them. The main technology used was PHP with a MySQL database, jQuery. The graphics team was made up of two people. The whole team was about six or seven people, and we were assigned a project manager. How did you come to work with SynapseIndia? We used a third-party site that connected us, and then from there we went through the bidding process. Eventually, we spoke with them through video conferencing and ended up selecting them. Geographically, they were undesirable. I would have preferred them in my city. Cost was the main concern, along with their understanding of what we needed in regard to the development background and tying everything together. Delivery time was important to us, too. They hit three out of the four key criteria. Could you provide a sense of the size of this initiative in financial terms? We were in the range of $10,000 to $50,000. What is the status of this engagement? The most recent milestone was completed three weeks ago [August 2015]. We still have an ongoing project. We actually did three stages with them, along with two upgrades – three websites along with two upgrades. We have another milestone coming up right now. **RESULTS & FEEDBACK** Could you share any statistics, metrics or user feedback from this engagement? They hit every single benchmark. They were really good. They have a 30-day debugging period. Some companies only offer two weeks of testing. In 30 days, we found some issues that we had missed during the original testing, and they resolved them – no problem. It was nice that they did that. They work every other Saturday, which was nice, too. How did SynapseIndia perform from a project management standpoint? It was a project that was four months on stage one continuous. We had interactions daily via Skype. They were available every day to address issues and accept feedback. We tested daily, and we gave new or revised instructions daily. We were very impressed with their level of availability and responsiveness. What distinguishes SynapseIndia from other providers? The speed of how fast they can do things. I've had situations wherein I've hired consulting teams and if we needed to make a small change that takes 10 minutes to code, but it would take an hour just to do the paperwork. SynapseIndia was very fast and responsive at addressing things that we needed. In addition, when details were left out in the scope of work, they just resolved it because it was part of the business. I've been working in this space for quite a few years, and I was surprised at the things I had left out of the scope of work. Synapse was able to help me fill in the gaps, so that the timeline wasn't slowed down too much. I also really appreciated that. Is there anything SynapseIndia could have improved or done differently? I would have liked to video Skype with them. Basically, we're text Skyping our team. It would have been nice to have video Skype, but I understand why they wouldn't. That probably would have been the only thing I would have wanted, the video-Skyping. I figured it was because their written English was superior to their verbal skills, so it was for the sake of efficiency and understanding. --- #### Web Development for Online Medical Information Resource **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: **Project Summary**: SynapseIndia developed an online education network's robust e-commerce site to help expand their online presence. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder and CEO, Online Medical Information Resource - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 19, 2015 **Feedback Summary**: Based on internal evaluations from staff and investors, SynapseIndia successfully delivered across the board. One website feature enabled users to customize products before checkout and view updated prices in realtime. The agency's project management was cited as a strong suit during development. "“[I]t’s rare to find such adept project managers from Indian providers, so I really appreciated their approach.”" **BACKGROUND** Please describe your organization. We're an online support and education resource and network for patients who are going through knee replacement surgery. I'm an orthopedic surgeon, and I designed a website and an iPhone app, heavy into social media, to manage those resources. What is your position? I am the CEO of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SynapseIndia? I used another organization to build the initial iPhone app and website. I would say that I had a poor to fair experience with this previous provider, in the delivery, the timelines, and the quality of their work. That was done under a contract where we had a set price for the entire project. After we finished the entire project, ultimately we were delivered a product that was fairly close to what we were looking for, but on a timeline that was extremely delayed, and I didn't feel comfortable staying with that organization for long-term maintenance and future projects to be done. That's when I sought out other options, and I got in touch with SynapseIndia. **SOLUTION** Please describe the scope of their involvement in more detail. Initially, their scope was very limited, because I didn't know them, and I didn't have specific referrals other than feedback that I got from Elance. I decided to assign them a couple of small projects that I knew I could have control over, and they didn't need a huge amount of access to my core resources, in order to see how they worked. I wanted to get a better experience with an IT [information technology] group than what I had last time. They pretty much delivered exactly as expected, and I continued to grow my level of comfort to the point where they are exclusively managing all of my IT needs for the company. As I saw their work, it didn't really stop, because it turned out there were a lot of things I needed to get done. There were a lot of things that I needed to have fixed in the infrastructure side of the website. I haven't really had them do any work on the iPhone app, but on the website. As I continued to have them do more infrastructure work, it somewhat snowballed into more work that I wanted to get done. It started out as maintenance work that I really needed, and there were some core things that I needed to have fixed, that the original development team just didn't code correctly, and it created persistent issues. They were doing a lot of bug fixes. One of the major projects that I did with them, after they had worked a lot on the website, was to redesign the website specifically to become fully responsive. They didn't do necessarily very much change in the design, but they took the entire website, which is kind of complicated and made the entire thing responsive. How did you come to work with SynapseIndia? It was through online research. I found them through Elance. I tried finding some local people that potentially could do the kind of work that I needed, but the work that I needed was too complex and sophisticated with too many different systems that needed to be managed. There were no IT people who were local, from people that I knew and could get in touch with. I got a referral, just to go to Elance, from an IT person that I know well.  Could you provide a sense of the size of this initiative in financial terms? I would say probably an initial investment may have been about $2,000 or so for the first few projects. What is the status of this engagement? I'm continuing to work with them almost every day. It's been just about daily since I started working with them. **RESULTS & FEEDBACK** Could you share any statistics, metrics, or user feedback from this engagement? They have been able to deliver on all the things that I've requested from them. They've been successful in everything they've done. Working with IT people, I learned that it's never 100 percent exactly perfect, it's just the reality of it, especially when you embark on a large project. There's always a little bit of stumbling along the way. What I've found is, the best way to measure a company's worth is how they manage those occasional mishaps. Not necessarily whether they hit them or not, but how they manage them. The people I'm working with have been able to manage those very effectively. How did SynapseIndia perform from a project management standpoint? I used Elance to oversee their progress. There's a third-party website that allows you to see snapshots of their computer screens every half hour or something like that. You can actually look to see if they're spending time on your project or if there's a screen that may be unrelated. For a very long time, I was reviewing these very diligently. I think I've only denied one screenshot of the thousands that I've looked at. Honestly, I don't look at them very much anymore because I see that they're working on my project. I can see that the time they're putting in is relatively accurate for what I think it should take to do individual projects. I give them very specific projects, and I can see that the time that they're taking makes sense. I've had probably three or four experiences where I've asked them to give me an estimate, to have a set of what the cost is per hour, and they've been very accurate on those times. What distinguishes SynapseIndia from other providers? They'll communicate with me through Skype when they want to talk more directly about certain issues. The thing that I like very much is that every day, through Elance, SynapseIndia gives you an update. They give you a report about what they did all day. They give you screenshots, links, or whatever to show you what they did, and you can give immediate feedback to them. Every time you send them a response, like, "Hey, this is the thing that I see that you did, and we have to make this change or that change" the very first thing in their morning, they will send you a response telling you that they got it. Then, by the end of their day, they'll send you another message outlining each individual point in your specific response that they've gone over, they've fixed, or they're still pending a fix on. To me, that is very helpful. Then, like I said, sometimes they'll Skype with me if they want to talk a little bit more. We've done some other things like screen sharing, but that's not very common. We haven't found that we needed it a lot. I have two project managers: one on the infrastructure side and one on the design side. The actually work is then divvied up to various people, but the work product that comes out is pretty consistent. Having one person as a point of contact, and running the whole show really works for me. I think it's the best way to do it. Is there anything SynapseIndia could have improved or done differently? There's always room for improvement. The only thing I can say is I'd love it to be a 100 percent perfect each time, but it's not. That's just the reality of life. If they could improve anything, it would just be always getting it done correctly the first time, but that's not a very significant criticism because they don't have a lot of issues with the coding. Sometimes, they don't get exactly what I'm looking for but, compared to my experience with the last developer, it's much better. It's not a harsh criticism. --- #### Web & Software Development for Software Development Company **The Project** - Services: Custom Software Development, Web Development - Project size: Confidential - Project length: Aug. 2024 - Ongoing **Project Summary**: A software development company has hired SynapseIndia to develop web code, configure, and create software to implement their solution. The team also advises the client on modules and techniques for Drupal. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Software Development Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Nov 3, 2025 **Feedback Summary**: SynapseIndia has delivered a working website with new features and a more secure code base. The team communicates well, provides items on time, and is responsive and helpful. Furthermore, SynapseIndia's dedication to their success and ability to address their requirements are remarkable. ""They're dedicated to ensuring their customers' success and work diligently to address requirements or issues."" **BACKGROUND** Please describe your company and position.I am the Project Manager of a software development company.Describe what your company does in a single sentence.Software development **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?Develop code solutions to our specs **SOLUTION** How did you find SynapseIndia?UpworkWhy did you select SynapseIndia over others?High ratingsPricing fit our budgetGood value for costHow many teammates from SynapseIndia were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Develop code, config, and solutions to implement our core VMS solution.Advise on modules and other techniques to best utilize the Drupal platform.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Working and evolving websites that include new features and hardening the existing code base.Describe their project management. Did they deliver items on time? How did they respond to your needs?Synapse did a  good job of communicating and delivered most items on time.  They were very responsive and helpful when we were in a crunch.What was your primary form of communication with SynapseIndia?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They're dedicated to ensuring their customers' success and work diligently to address requirements or issues.Are there any areas for improvement or something SynapseIndia could have done differently?They could be more consultative in their recommendations for how to solve or approach more complex issues. --- #### AI Development for Networking Co **The Project** - Services: AI Development, Custom Software Development - Project size: $10,000 to $49,999 - Project length: Jan. - July 2025 **Project Summary**: A networking company hired SynapseIndia to integrate AI into their platform. The team was also responsible for maintaining the platform and improving and innovating it. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Owner & Founder, Malakye.com - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 16, 2025 **Feedback Summary**: The client was extremely disappointed with SynapseIndia's work. Moreover, the team failed to deliver anything and wasted the client's time. The team also lacked accountability and comprehension. Overall, the client would not recommend working with them because he had a negative experience. ""They did nothing but waste my time and blamed it all on me."" **BACKGROUND** Please describe your company and position.I am the Owner & Founder of Malakye.comDescribe what your company does in a single sentence.Professional networking platform.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?AI integrationOngoing MaintenancePlatform Improvement and Innovation **SOLUTION** How did you find SynapseIndia?Online SearchWhy did you select SynapseIndia over others?Worked with them already.How many teammates from SynapseIndia were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I've been in business 23 years.  Worked with many 3rd party Dev firms.  Lots of false promises and undelivered work.  Synapse is one of the worst ever.  They promised everything and delivered nothing and are guilty of wasting time and consuming my mental resources.  I'd never hire them again.  They are atrocious and gaslight and manipulate. Consider yourself warned.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?They did nothing but waste my time and blamed it all on me. Horrible.  I'd never hire any of them again. Describe their project management. Did they deliver items on time? How did they respond to your needs?They pretended to be accountable, demonstrated a complete void of comprehension, and straight up lied and took no accountability for their lack of competence. What was your primary form of communication with SynapseIndia?Virtual MeetingWhat did you find most impressive or unique about this company?Their astounding ability to bait me and waste my time. Are there any areas for improvement or something SynapseIndia could have done differently?You cannot change a liar.  --- #### Site Dev, 3D Rendering & SEO Services for Hot Tub Company **The Project** - Services: Web Development - Project size: Confidential - Project length: Dec. 2022 - Ongoing **Project Summary**: SynapseIndia has developed a hot tub company's new website with custom product pages. The service provider has also produced 3D renders of the client's products and conducted SEO for their website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Roberts Hot Tubs - Industry: Retail - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 15, 2023 **Feedback Summary**: SynapseIndia has delivered the outputs and launched the website. Their team has easily fulfilled all the client's change requests, enabling them to complete the deliverables on time and within budget. Moreover, they communicate with the client through email and messaging apps. ""They are extremely responsive and timely."" **BACKGROUND** Please describe your company and position.I am the Executive of Roberts Hot TubsDescribe what your company does in a single sentence.Make, sell and install hot tubs **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?New website **SOLUTION** How did you find SynapseIndia?upworkWhy did you select SynapseIndia over others?High ratingsDescribe the scope of work in detail. Please include a summary of key deliverables.Built a brand new website with custom product pagesMade 3D renders of our productsProvide search engine optimization for the website **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The website was made and launched for a reasonable price in a good timeline. All changes that where asked to be made where easily fulfilled.Describe their project management. Did they deliver items on time? How did they respond to your needs?They are extremely responsive and timely.What was your primary form of communication with SynapseIndia?Email or Messaging AppWhat did you find most impressive or unique about this company?Everything was done on time, in budget and with good communication.Are there any areas for improvement or something SynapseIndia could have done differently?They are not native english speakers so this is not 100% unexpected, but someone who can translate with fluent english would have made this process a bit easier. --- #### Software Dev for Website Dev Company **The Project** - Services: E-Commerce Development, Enterprise App Modernization, Mobile App Development, Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2005 - Ongoing **Project Summary**: SynapseIndia provides software development services for a website development company. The team is responsible for developing an e-commerce solution for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Principal, Web Development Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jul 11, 2023 **Feedback Summary**: SynapseIndia’s timely work has been met with positive acclaim. The team delivers tasks on time and is responsive to the client's needs. They communicate with the client through in-person and virtual meetings, email, and a messaging app. The client is highly impressed with their customer service. ""We were impressed with the customer service and pride in their work."" **BACKGROUND** Please describe your company and position.I am the Principal of a software companyDescribe what your company does in a single sentence.Web development services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?Software Development **SOLUTION** How did you find SynapseIndia?Online SearchWhy did you select SynapseIndia over others?High ratingsPricing fit our budgetCompany values alignedHow many teammates from SynapseIndia were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Custom development of e-commerce platform **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Too many to count.Describe their project management. Did they deliver items on time? How did they respond to your needs?Almost always delivered on time. Response to our needs was always immediateWhat was your primary form of communication with SynapseIndia?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were impressed with the customer service and pride in their work.Are there any areas for improvement or something SynapseIndia could have done differently?No --- #### Web Dev & Shopify Integrations for Mailing Services Company **The Project** - Services: E-Commerce Development, Web Development - Project size: Confidential - Project length: Nov. 2022 - Ongoing **Project Summary**: SynapseIndia provides web development services for a mailing services company. SynapseIndia has created an email system and admin panel. The team has also embedded the features in the client's Shopify page.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Mailing Services Company - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jun 9, 2023 **Feedback Summary**: SynapseIndia has created an email system that works as expected. The team has completed all the required tasks, and their Shopify modifications have been professionally done. SynapseIndia's project management is top-tier. The team sends daily email updates and is available for Skype calls as needed. ""They're very clear with the service they're providing and the deliverables."" **BACKGROUND** Please describe your company and position.I am the Owner of a mailing services company.Describe what your company does in a single sentence.My company provides specialized mailing services and a status monitoring system. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SynapseIndia to accomplish?Create a email system which monitors customers activityCreate a admin dashboard to monitor customers responsesIntegrate all data within a Shopify Webstore **SOLUTION** How did you find SynapseIndia?Online SearchOtherWhy did you select SynapseIndia over others?High ratingsPricing fit our budgetGood value for costCompany values alignedLarge Programming HouseHow many teammates from SynapseIndia were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I needed an email system which would check in with my Shopify customers. The email system needed to be managed right from the Shopify account page and be a seamless experience for the user. The user could modify how often they would receive email reminders from our system. The system would then email the user based on their configuration to check for their activity. We provide a service which performs a specific action if the user does not respond after a certain amount of time. Additionally this system required a dashboard where the admin can view all of the customers activity. The dashboard had a number of features including resetting accounts, and changing the user statuses. The dashboard was hosted on a separate server and communicated with Shopify via requests. There were also a huge number of design changes made to the website along with features that Shopify did not have such as the configuration options for the email system. Summary of DeliverablesCreate a email check-in system which emails the user based on their configured settings. Embed the settings into the Shopify User Page. Create a admin dashboard which allows the admin to login to a dashboard and view all customers and their data. Integrate the email system with MailGun and create a variety of different templates which will send based upon the customers status. Make heavy modifications to the Shopify theme to match desired branding. Create new pages within the customer account page to show a dashboard for customers to see their active products. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes was that Synapse was able to complete the tasks exactly as described. The email system is working as expected and the modifications to the Shopify store are very professionally done.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management is top tier. They send email updates everyday so you can see the progress of what was completed for that date. They also are available daily for a Skype video call if needed. They always responded to each of my emails within a few hours and I was kept in the loop of what they were working on. There were some things which I forgot to include in my initial job which they also included to me for no additional charge. Later, we found a few errors with our code because links were not handling special characters such as + in the url properly. The quickly found and addressed this issue within a single working day.What was your primary form of communication with SynapseIndia?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?When searching for work I found a lot of talented programmers who could help. I wanted a "team" of programmers as opposed to relying on a single person to do the whole job. I also like that there is a chain of command, a project manager, a developer, and a huge company at their disposal to get this job done. It also took me a while to research who I wanted to hire, and during this research term I met with them via Skype several times and was pleased at their professionalism and ability to clearly decipher my needs. They're very clear with the service they're providing and the deliverables. You can tell they have been doing this for a long time because everything was very smooth like a well oiled machine.Are there any areas for improvement or something SynapseIndia could have done differently?I am very pleased with SynapseIndia and still hold true that they are the best of the other developers I was searching for. I had a extensive list (I made a spreadsheet) of all the people I was looking for and SynapseIndia really outshined everyone else. English is not the first language of the developer that I am working with but this does not matter because their english is fluent. The price is also very competitive and I can't see any improvements. I really am truly happy to have found such a talented programming house! --- #### Shopify Development for Printing Company **The Project** - Services: E-Commerce Development, Web Design - Project size: Less than $10,000 - Project length: September 2020 **Project Summary**: SynapseIndia was tasked with Shopify development tasks. **Review Rating**: 3.5 - Quality: 3.5 - Schedule: 3.5 - Cost: 3.5 - Willing to Refer: 3.5 **The Reviewer** Managing Director, Print Early - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 21, 2023 **Feedback Summary**: The client decided not to go through with the Shopify development and was reimbursed by SynapseIndia with the money they invested upfront. Everything was resolved. This review is an update by the client company. The original content is located below the new review. **BACKGROUND** Introduce your business and what you do there. I’m the managing director at Print Early, a printing company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SynapseIndia? We needed help designing our e-commerce site.   **SOLUTION** What was the scope of their involvement? SynapseIndia was going to provide Shopify development services for us. They sent a proposal, and we looked at it, but we then dropped the idea of getting the website, so we didn't get to the point of actually working on website design.  What is the team composition? We worked with two project coordinators of their team. How much have you invested with them? We didn't start the project, so we didn't pay for anything.  What is the status of this engagement? We worked together throughout September 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We were planning to go ahead with the project, but then we dropped the idea and asked SynapseIndia to give us a refund, which they did. **UPDATED REVIEW** This review was published on October 10, 2022. Mohamad Faroqui Managing Member, Print Early Advertising & Marketing 51-200 Employees Manhattan, New York, United States Less than $10,000 Sep 2022 - Sep 2022   Project summary SynapseIndia was challenged with redesigning a Shopify platform for a marketing and advertising agency. They were supposed to use the client's provided collaterals. Feedback summary SynapseIndia's team lack product knowledge. They didn't deliver anything. They barely took the time to understand the client's preferences and feedback before taking their money.   BACKGROUND Please describe your company and your position there. Horrible Experience - The Guy Name Animesh was very sweet till we paid them $1000 as initial installment but once they got the payment - They wanted   OPPORTUNITY / CHALLENGE For what projects/services did your company hire SynapseIndia, and what were your goals? Website Redesign   SOLUTION How did you select this vendor and what were the deciding factors? looking at their reviews but I guess most of the reviews they have are FAKE Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. they were supposed to work on a new website - we had provided them with our current site and also competition site - they took the money and then they started asking us where is the logo :) dude the current website has logo phone number data content but they didnt want to use common sense How many people from the vendor's team worked with you, and what were their positions? Vinay Choubey from Customer Account department of SynapseIndia. Shubham and will be coordinating with you regarding the Technical & Development aspects of Website Development.   RESULTS & FEEDBACK Can you share any measurable outcomes of the project or general feedback about the deliverables? They didnt Deliver anything - They wanted us to spoon feed them everything including creativity Describe their project management style, including communication tools and timeliness. They took the money and then they didn't want to do the work as per what they accepted. What did you find most impressive or unique about this company? NOTHING Are there any areas for improvement or something they could have done differently? Project Managers lack product knowledge Star Ratings Overall rating: .5 Bad Apple - Bringing Bad Name to India and Indian Companies Quality: .5 Horrible Work Experience - will never recommend anyone Schedule: .5 They are based in India and the people they assigned to work were newbies who had no clue what they are supposed to do Cost: .5 Expensive and Not worth a Dollar Willing to refer: .5 NEVER EVER --- #### IT Staff Augmentation for Software Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: SynapseIndia is helping a software company fulfill their projects by deploying a team of experienced developers and project managers. They work on various iOS, Android, and LAMP Stack developments. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Software Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 23, 2022 **Feedback Summary**: SynapseIndia is a reliable partner, helping the client meet their milestones with their customers. The client is impressed with the quality of their staff's work and their responsiveness to their needs. Moreover, they ensure easy communication by utilizing the same tools the client uses internally. ""SynapseIndia is reliable and helps us meet our milestones with our clients."" **BACKGROUND** Please describe your company and your position there. CEO of software company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SynapseIndia, and what were your goals? We were looking for a reliable partner to help augment the capabilities of our staff. **SOLUTION** How did you select this vendor and what were the deciding factors? Synapse was able to provide us with the right team at the right time. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We used synapse for a variety of projects with the LAMP stack, iOS, and Android. How many people from the vendor's team worked with you, and what were their positions? 5 - other developers and project managers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Synapse is reliable and helps us meet our milestones with our clients. Describe their project management style, including communication tools and timeliness. Generally available during US time zones. They use the tools we use internally so it was easy to communicate. What did you find most impressive or unique about this company? Quality of staff and responsiveness to our needs. Are there any areas for improvement or something they could have done differently? Generally ok. --- #### Order Entry System for Textile Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: SynapseIndia has been developing an order entry system for a textile company. The client needed a system that would allow customers and their staff to view order histories and place orders as well.   **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Principal, Maritime Tribes - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 1, 2022 **Feedback Summary**: Thanks to SynapseIndia's efforts, the client will soon launch their system's beta version. As a partner, they have been responsive to emails and have been finishing client requests at a high speed. The client describes the vendor as a competent partner for their business needs.   ""They are very smart and totally capable of critical and strategic thinking."" **BACKGROUND** Please describe your company and your position there. I'm the owner of a print / cut / sew company that supplies the museum store and resort shop industry with custom made textiles. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SynapseIndia, and what were your goals? We have 35 products and over 600 customers so there are an infinite amount of products and complexities to our business. We needed a way for our customers to review order history and also for our in-house staff to place orders on behalf of customers. **SOLUTION** How did you select this vendor and what were the deciding factors? Synapse is very responsive, very competent. They get it done quickly without a lot of fuss or excuses. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. I just keep throwing things at them and they get it done. How many people from the vendor's team worked with you, and what were their positions? I have just one point of contact and she cranks. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We are about to roll out beta. Describe their project management style, including communication tools and timeliness. very responsive to emails What did you find most impressive or unique about this company? They did not need to schedule work far out in advance - they just get it done quickly. Are there any areas for improvement or something they could have done differently? High level strategy would be nice. So rather than being task masters, they could sit with me and understand the objectives of the project. But honestly, they would have been happy to do that if I requested it. They are very smart and totally capable of critical and strategic thinking. --- #### Web Development for Logistics & Supply Chain Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: May - Sep. 2021 **Project Summary**: SynapseIndia has developed a website for a logistics and supply chain company. The team is tasked with customizing features and APIs that help launch the client's services in the market. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Logistics & Supply Chain Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Sep 6, 2021 **Feedback Summary**: Although the platform is ongoing, SynapseIndia has been providing progress update to keep the client on the same page. They have established multiple resources, allowing them a smooth workflow. The team has been communicative and dedicated throughout the workflow. ""The team's communication and commitment have been impressive throughout the workflow."" **BACKGROUND** Please describe your company and your position there. Linking shipping companies to ecommerce stores **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SynapseIndia, and what were your goals? We hired Synapse to help in developing APIs and custom features that we needed for our market. they showed excellent and professional way in handling communication and alignment in from the beginning of the project. **SOLUTION** How did you select SynapseIndia and what were the deciding factors? They were among few outsourcing companies who understand the problem that we are trying to solve and we started to build scope of work and defining the challenges before starting the project. Having someone who understand the problem is most important so we do not waste time in re-building something that does not function in needed way. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. . How many people from theSynapseIndia team worked with you, and what were their positions? development team is three people including the project manager, assistance, and developer, addition to the account manager to follow the progress. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? we are still in development phase, deliverables are in constant update. github is used once a milestone is completed Describe their project management style, including communication tools and timeliness. Twillio is used to track features, milestones .etc What did you find most impressive or unique about this company? The team's communication and commitment have been impressive throughout the workflow. Are there any areas for improvement or something they could have done differently? N/A --- ## Portfolio & Awards ### Ecommerce Website for Steve Madden Project Overview:SynapseIndia undertook the complete redevelopment of the Steve Madden website, including the integration of various ERP systems, warehouse management systems, and global shipping partners. The project aimed to enhance the online presence of Steve Madden and streamline its operations to support global e-commerce.Website Features:1. Seamless ERP Integration:- Integrated advanced ERP systems to streamline inventory management, order processing, and financial reporting, improving operational efficiency.2. Advanced Warehouse Management:- Implemented a robust warehouse management system to optimize inventory handling, order fulfillment, and shipping processes.3. Global Shipping Solutions:- Integrated multiple shipping partners to provide users with a range of shipping options and real-time tracking, enhancing the overall shopping experience.4. Enhanced User Experience:- Redesigned the website with a modern, responsive interface that provides an optimal experience across devices.5. SEO-Compliant Website Creation:- Developed an SEO-friendly website structure with optimized meta tags, content, and site architecture to improve search engine visibility and drive organic traffic.How SynapseIndia Transformed the Brand's Online Presence:- Expert Integration- Enhanced User Experience- Implemented SEO-compliant strategies- Significant increase in user engagement, higher conversion rates, and better global reach for the  brand.- Timely Delivery and Budget AdherenceTechnologies Used:- Integration: ERP Systems, Warehouse Management Systems- Platform: Shopify- SEO: Meta Tags, Content Optimization, Site ArchitectureOutcome:SynapseIndia's comprehensive redevelopment of the Steve Madden website significantly improved the brands online presence and operational efficiency. The integration of advanced systems and SEO strategies enhanced user experience, increased organic traffic, and supported the brands global business objectives. ### Drupal website for YMCA Project Overview: YMCA San Diego County is a prominent community organization providing various programs and services aimed at fostering healthy living, youth development, and social responsibility. SynapseIndia was tasked with developing and maintaining a new website using Drupal, focusing on enhancing user experience & community engagement. Challenges Faced by the Client: 1. Outdated Website: The existing website was outdated and lacked modern features, impacting user engagement & accessibility. 2. Complex Content Management: Managing diverse content related to programs, events, and membership information was inefficient. Solution Provided by SynapseIndia: 1. Drupal-Based Development: Built robust and flexible website using Drupal, which provided advanced content management capabilities and allowed for easy updates & scalability. 2. Enhanced User Experience: Designed an intuitive and modern user interface to improve navigation and accessibility, making it easier for visitors to find information about programs & events. 3. Custom Features: Implemented custom modules & features tailored to YMCA's needs, including event calendars, program registrations, and membership management tools. 4. Ongoing Maintenance and Support: Provided continuous maintenance and support to ensure the website remains functional, secure and up-to-date with latest technologies & content. Impact on Business Outcomes: - Improved Engagement - Streamlined Content Management - Enhanced Online Presence Technologies Used: - CMS: Drupal - Frontend: HTML5, CSS3, JavaScript - Backend: PHP - Hosting: Reliable hosting environment for Drupal Outcome: SynapseIndia successfully transformed the YMCA San Diego County's website, delivering a modern and user-friendly platform that enhanced community engagement and streamlined content management. The Drupal-based website now supports the organization's goals by providing robust, scalable solution for connecting with its audience & managing its diverse content. ### Membership & Subscription site for a Gym Chain Client Overview: Anytime Fitness is a global fitness franchise with a robust presence around the world. They provide 24/7 gym access, focusing on community wellness. The goal was to enhance their online presence with a user-friendly, engaging website reflecting their fitness commitment. Project Objectives: Responsive Design: Ensure optimal viewing across devices for accessibility. User-Friendly Interface: Create an intuitive interface to boost user engagement. Brand Alignment: Reflect Anytime Fitness's brand identity and values. Membership Management: Enable easy gym location, membership management, and access to fitness resources SEO Optimization: Improve search engine visibility to drive organic traffic. Development Process: Requirement Analysis: Engaged with Anytime Fitness to understand their needs and target audience. Identified necessary functionalities & design elements. Design Phase: Developed wireframes and prototypes to visualize layout and user journey. Created a clean, modern design emphasizing usability & brand alignment. Development Phase: Used HTML5, CSS3, JavaScript, and PHP for a responsive, dynamic site. Integrated a CMS for easy content updates. Developed features like gym locator, membership signup, and fitness resources. Testing and Quality Assurance: Conducted cross-device and browser testing for a seamless experience. Deployment and Launch: Deployed on a reliable hosting platform. Trained the client's team on CMS & content management. Monitored post-launch performance. Key Features Implemented: Responsive Design Gym Locator Membership Management Fitness Resources Results: Increased User EngagementEnhanced Brand Image Improved SEO Performance Positive User Feedback Conclusion: The redesigned website met all objectives, enhancing user experience and reinforcing Anytime Fitness's leadership in the fitness industry. SynapseIndia is proud to have contributed to this digital transformation, delivering a solution that promotes rowth and engagement. ### Taxi Booking App - iOS and Android Project Overview:Lynk Taxis is a mobile app designed to streamline the taxi booking process, offering users a convenient and efficient way to request rides. The app provides features for booking taxis, tracking rides, and managing payment options. SynapseIndia was engaged to develop the app to enhance the customer experience and optimize operational efficiency. Challenges Faced by the Client:1. Outdated Booking System: The existing system lacked modern features and user-friendly interfaces, impacting the overall user experience. 2. Real-Time Tracking: Ensuring accurate and reliable real-time tracking of taxis was essential for improving customer satisfaction. Solution Provided by SynapseIndia:1. Modern Booking Features: Developed a user-friendly booking system allowing customers to request taxis quickly and easily, with options for scheduling rides and choosing vehicle types. 2. Real-Time Tracking: Implemented advanced GPS and real-time tracking functionalities to provide accurate location updates and estimated arrival times. 3. Seamless Payment Integration: Integrated secure payment gateways for smooth and hassle-free transactions.4. Intuitive User Interface: Designed an attractive and easy-to-navigate interface to enhance user experience and simplify ride management. 5. Driver and Vehicle Management: Developed features for drivers to manage their profiles, track earnings, and receive ride requests, improving overall operational efficiency. Impact on Business Outcomes:- Enhanced User Experience- Increased Efficiency- Higher EngagementTechnologies Used:- Frontend: Swift, UIKit, Kotlin - Backend: Node.js, Express.js - Database: MongoDB - Real-Time Tracking: GPS and Mapping APIs Outcome:SynapseIndia delivered a cutting-edge mobile app for Lynk Taxis, addressing key challenges and significantly improving the taxi booking experience. The app's enhanced features and performance have led to higher customer satisfaction and operational efficiency. ### Eventnoire Website Development Project Overview:SynapseIndia developed a comprehensive solution for Eventnoire, a platform designed to facilitate event planners with online event registration, venue selection, and event management through both a website and mobile apps. The goal was to enhance Eventnoire's online presence and drive traffic and lead conversions. Website Features: 1. Integrated Event Management: - A unified platform for event registration, venue selection, and management, providing users with tools to plan and execute events seamlessly. 2. Responsive Design and Mobile Integration: - A fully responsive website that ensures an optimal user experience across all devices, complemented by mobile apps for on-the-go event management. How SynapseIndia Transformed the Brands Online Presence:- Enhanced User Experience: Created a user-friendly and visually appealing website and mobile app, improving the ease of event planning and management for users. - Increased Traffic and Conversions: Implemented effective SEO strategies and optimized the platform to attract more visitors, leading to higher lead conversions and better brand visibility. Technologies Used:- Frontend: HTML5, CSS3, JavaScript - Backend: WordPress, WooCommerce - SEO: On-Page Optimization, Content Strategy - Mobile Apps - Android & iOS Outcome:The development of Eventnoire's website and mobile apps successfully streamlined event planning processes, improved user engagement, and significantly increased traffic and lead conversions. SynapseIndia's expertise helped build a strong online presence for Eventnoire, supporting its growth and success in the event management industry. ### Web and Mobile development for Xamarin based mobile app for World's Largest Community of Christian Men.   ### Entrepreneurs' Organization (EO) EO is world’s only peer-to-peer network exclusively for entrepreneurs. The organization has over 11,000 leading entrepreneurs across 48 countries and 150 chapters. The total sales of all EO members is over US$ 500 billion. Previously EO was mainly having a simple Wordpress based platform, providing general information about EO to all visitors. Technologies Used -  -Member Directory -Online Networking -Event Participation -Chapter Events -Online Learning resources -Event Participation and payment through Portal -Membership approval workflow for staff -Workflow implementation -Mobile Applications for iPhone & Android -Event Portals -Event specific Mobile applications -API Development ### Mobile app for Real Estate Auctions Auction.com's mobile application allow the users to search, bid and win real-estate properties. Registered users on the application can search for the properties using filters available on the application like location, property features, auction date etc. Also, the application introduces interactive map view of the properties to users which helps them to find the exact location of the properties available in local or national markets.   ### Mobile app for home improvement services. Oodles of Services is a one-stop-shop for anything needed to be done at home by an extensive network of highly trained professionals. The app allows users to search for required services, view profile of professionals, and schedule appointment online.    ### Mobile app for financial planning and investment Kuvera Global is a native iOS mobile app that keeps the Kuvera team members on the top of company's business activities by providing media-rich presentations, a training and resources library, trade notifications, customer sales information, etc.  ### Taxi Booking app OnCabs ride booking app allows you to pre-book your preferred ride that fits with your traveling plans. Instead of going through the hassle of finding an ideal ride, simply book through OnCabs! It is an effortless way to schedule your travel plans. ### SupertechLimited- Real Estate App Presenting the all new “Supertech”, a sophisticated yet user-friendly app available on iPhone. Browse our iconic developments and latest updates from Supertech on your mobile device with ease. ### Playlist-Creator PRO The Ultimate Running, Driving, Workout, Dance, Party, and Relaxing Music Organizer! ### BrewBooks BrewBooks is a mobile sales and ordering application integrated with QuickBooks delivering near real-time inventory, ordering, and customer management to your sales force. BrewBooks combines the power of today’s smartphones with cloud computing to enhance and streamline your interaction with your customers. ### A SMS Based Event Notification Application SMS Based Event Notification Application ### Magento based E-commerce Website for Eye Glasses http://www.ozealglasses.co.uk is a Magento based ecommerce website for eye glasses and prescription glasses. A contemporary website for brands that adds a bit of lifestyle edge to a luxury staple. The website has many featurals like virtual try-on, 60 days return window, order prescrption lenses, etc. Technologies Used:  Magento jQuery Prototype.js PHP ### Design & Development of Wedding Venue Search Site Client approached us with the requirement of developing a site that enables people search for the wedding venue of their choice. Veilability is a website that allows people look for the wedding venue meeting their requirements. People can not only search but also compare several wedding venue locations in their area.   Besides designing & developing the site, our team also worked on the weddings application that allows brides to go onto the site and search for wedding reception venue using different parameters like location style, budget and availability. The Venues are all managed (and have their own login) in the backend of the site, and they are able to add and edit details.   Application was developed in MVC 4.0, jQuery, Web API and SQL server 2008 R2 with Azure. Along with this, we have implemented the latest version of MVC into the application and Azure SQL. Besides this, we have also integrated various functionality for managing venues, venue packages, drag and drop functionality etc. Wedding venue can be viewed in map, list view and photo view. ### ASP.NET based ecommerce website for diamonds www.heartsoflondon.com is an ecommerce website for certified diamond and jewellery products. A userfriendly dashboard allows users to search products, view product information/certificates, and purchase.   Technologies used - ASP.NET, jQuery,       ### A Magento based website for buying Beer brewing products. https://brooklynbrewshop.com/ A Magento based E-commerce website that allows users to register, login, create and manage their profile. The website is used for buying product helpful in brewing Beer at home. It entails all the standard ecommerce features like shopping cart, wish lists, product catalog, searching and filters, Payment and Shipment module. ### A Magento based online Toy Store. www.Twoscoops.com.au is an Australia’s online toy store that has a broad range of products for infants, the website contains all the essential eCommerce features like add to cart, wishlist, shopping cart, product image with zoom in features, payment and shipment module from various categories and brands. ### A Magento based E-commerce Website for customized metal tools and jewellery. https://www.pjtooljewelry.com/ specializes in metal stamping tools and supplies  customized handmade personalized jewelry. Stamped metal is the hottest trend in jewelry and with the right tools making it is fun and simple to do. The website allows user to design personal letter stamps and stamping Blanks. ### An E-commerce Website for Apparels - Magento www.forevernew.com.au is a lifestyle clothing and accessories brand founded in Melbourne, Australia. One of the fastest growing Australian brands, the website offers features like shopping cart, wish lists, product catalog, searching and filters, images with zoom in features etc. Apart from these, the website also has a store locator that allows customers to search for a physical store near their area/locality. Technologies: Magento Enterprise JQuery PHP ### Lobster Remote Control Lobster Remote app turns a standard iPhone into a snappy remote control, capable of commanding every function on your Lobster tennis ball machine (Grand Series and Phenom series only). It carries all the features of our standard remote, and more! Now every drill, every 2 line feature, and every sweep feature can be controlled through this handy, easy-to-use app. In addition, the much-desired manual feature can now be accessed directly through the remote. Once you’ve used it, you’ll wonder how you ever Lobstered without it. ### ASp.Net based Business management solution http://www.talentchaser.com/tc/ is an ASP.Net based evidence-based business management solution. Essentially a recruitment and employee management solution talentchaser combines adaptive technology with an evidence-based approach that helps human resource professionals and managers hire, train, and retain the best performers for each specific organizational role. Technologies used - ASP.NET, MSSQL, jQuery ### An OpenCart Website for Selling Bicycle & Accessories www.mybikeshop.com is an OpenCart based marketplace website with e-commerce functionalities for bicycle & accessories. The site is used by buyers who can purhcase products online, sellers who can sell products online, and also by traders. A user friendly dashboard allow users serach products available for sale, view details of products, and purchase online.  We have customized & integrated a number of OpenCart extensions such as AbandonedCarts 1.4, ExcelPort 1.7.4, FacebookLogin, iSearch, etc. to achieve the desired functionalities and enhanced user experience. ### A PHP+MySQL Based Social Networking Website The client wanted us to design & develop a social networking website that allows users to register, login, create and manage their profile. We developed the social networking website using PHP, MySQL, and jQuery technologies. The website allows users to login and search for other users, add them as friends and send & receive messages with the added users. We added the functionality to allow admin to edit membership level price, view the payments received against each membership type by custom date range, send email notifications to registered users and add/edit/delete news content. ### PHP based Market Intelligence portal. EZGovOpps is recognized as the nation's leader in providing an affordable web-based business intelligence tool for government contractors. EZGovOpps was created with the sole objective to be a game changer in the ever evolving world of market intelligence. Market Intelligence has always been considered a true “luxury” to government contractors who could actually afford to purchase this valuable intel. ### PHP Based Appointment Booking Website www.kleanr.com is a PHP based appointment booking website for cleaning services. Users can view services offered, check availability of service professionals, and fix an appointment based on available timeslots. We have customised a third party tool to facilitate the booking process which we have customized to fit in the specific requirements of this project for example, we have provided the ability for the admin to add, edit, or delete staff users, manage their availabilities, view schedules, etc. Staff users can also login to the tool and manage their profile, availability through an easy to use dashboard. For addresses we have provided the ability for admin to upload list of address in CSV format and have also integrated Google address search API. Along with this we have enhanced the user interface using JavaScript libraries to make the site more user- friendly and have also optimized the website for better user experience.   Technologies - PHP, Google Address Search API, Responsive, HTML5 ### PHP based Real Estate Portal www.rentfaster.ca is a real estate portal that allows landlords to list their properties for rent. Tenants on the website can search for properties, view properties details and contact landlords. The website has a comprehensive search and filtering system that allows tenants to quick find the properties as per their requirement.   ### Cake PHP based Appointment Scheduling Website www.scheduledoc.co is a CakePHP based Appointment Scheduling Website for Doctors and medical practitioners.  The site allows patients seeking consultancy to search for doctors/medical practitioners to search for doctors, view availability, and schedule appointment.  Doctors and medical practitioners are provided with a user friendly dasboard where they can manage their availability, view appointments, etc.  Technologies - CakePHP, HTML5, Responsive   ### A Magento based E-commerce Website for Baby Products. www.rockprettybaby.ca is an online retailer that offers Modern, Unique and Eco Chic Products for infants & tots aged 0 to 36 months and ships the products worldwide. ### A Magento based online store for women yoga clothing http://www.evolvefitwear.com  is a  Magento based online store for women yoga clothing and activewear. The website is developed using Magento Community Edition 1.9 with multiple user interactive features and eye catchy. The website is having responsive layout and have utilized multiple java-script as per the requirement of the website and client. ### A Magento based Marketplace Site with over a million products. http://www.rover-store.com Rover store is a USA based online store, in business since 2002. We developed it's online platform on Magento and migrated all the products online. We also developed multiple comprehensive features such as overriding default search function and design works were completely laid out from scratch. We have created custom product feeds to automate the centralized inventory for both Magento store and Amazon store. And also have created a feature to periodically push products and orders from Magento store to Amazon store.   ### A Magento based website for Ice-creams and Sundaes http://trampolinegelato.com.au/  is a Magento based website for a leading  Australian confectioner that is involved in marketing of Cakes, Ice-Creams and Dairy Products. The site has a shopping cart that allows users to purchase cakes, ice creams and other dairy products online. Signup for club membership, enquire about franchising opportunities, etc.  Technologies used:  Magento JQuery PHP 5         ### A magento 2 based online store for furnitures http://www.waydirect.co.uk/  is a Magento 2 based  E-commerce store for purchase of furnitures to be used in Decor of a house. The store redirects an user to purchase product from marketplaces like Ebay and Amazon.  ### Magento based Website for Selling Compression Hosiery http://www.brightlifego.com/ is a Magento based ecommerce store for fashion compression stockist with different brands and compression levels. Developed Magento CE the site features a responsive layout that allows users to order from desktop and mobile browsers. ### Peppersoda - A Shopify Based Fashion E-store https://peppersoda.com/  is a global brand selling fashion and lifestyle items. Developed using Shopify, the store offers a friendly UI that allows users to view products in various categories such as Apparels, Shoes, Accessories and purchase online.  Technologies Used: Shopify jQuery ### Shopify based Website for a Luxury Clothing Brand http://www.banjoandmatilda.com/ is a contemporary cashmere brand that adds a bit of lifestyle edge to a luxury staple. Developed using Shopify the website has an excellent User Interface that allows users to review products, view detials, and purchase online from Desktop, Tablet, and Mobile browsers.  ### Drupal based Website for Food Processor Drupal based ecommerce website for food processing company ### WooCommerce based Website for a Luxury Watch Brand. jorggray.com is a WordPress-WooCommerce based ecommerce website for a luxury watch brand. The website entails all the standard ecommerce features like shopping cart, wish lists, product catalog, searching and filters, images with zoom in features etc. Apart from that website also has a store locator that allows customers to search for a physical store near their area/locality.  ### Cruise Finder and Reservation iOS App iOS app that allows users to search for and book cruise vacations. Users can shake the iPhone for random itinerary suggestion.     https://itunes.apple.com/us/app/cruisefinder/id406445293?mt=8  ### App for Top 20 Global Videos Xamarin based mobile app that lists popular YouTube videos published in the past 24 hours in various categories such as Music, News, Sports, Gaming, etc.   ### Mobile App for Dog Lovers Doggible is an app that offers information about dog and pet medical facts, pet deals for dog lovers, and social networking with other dog lovers. It's a fun, informative and social app for all dog lovers. By using the app, dog owners can view other profiles of similar dog enthusiasts and can chat with them. We have used Android SDK, iOS, XCode and PHP technologies for development part and for designing we have used Photoshop. The application involved Map integration and push notification integration with the applications, as we draw lot of markers on Google Maps, it was hard to optimize the application, hence we have maintain the code to get rid of memory issues. ### Magento based Online Shoe Store with Product Customizer Scurdy is a magento based B2C ecommerce website for selling custom designed shoes. The website allows individual users to design shoes and purchase online. The website also offers corporates with the ability to design shoes in their corporate identity and order in bulk.   The product configurator on the website offers an easy to use interface for designing shoes in 4 steps. Users can pick a color from the palette, choose a background pattern, enter text, choose a motif from predefined motifs available or even upload their own. Finally, users can visualize the designs in a 3D model of the shoe and place the order.  The website has a marketplace section where users can design shoes and put up for sale.  The shoes are displayed in a gallery and buyers can click on any shoe to review more information, such as designer, price, etc. The site also offers credits to shoe designers whenever shoes posted by them are purchased online.  Technologies used - Magento CE and Flash ### Food Ordering Portal FoodCloud.in is a one stop network to get authentic home cooked food by expert chefs at your doorstep. It helps the foodies to connect with chefs from their locality and neighborhood who are experts in various cuisines.   ### Drupal based marketplace website www.artsia.com is a Drupal based marketplace website for artists. The site allows artists to register, create profile, and upload their artwork for sale. A user friendly search module allows art buyers to search for artwork and purchase online.  Technologies used - Drupal, JavaScript,  ### Website for Promoting Kids' Drink www.chubbykidsclub.com aims at promoting a drink for kids. The site has sections for kids to be a part of the club, parents to view information about the drink, available flavors, etc. Technologies used - Flash ### WordPress website connecting athelets and events RunVerse.com is a WordPress based community website that connects runners with races Runners and athletes can search races in/around their location, see important details such as start times, price, distance, date all on the race information page, register online for the races,  etc.  Technologies used - WordPress, Google Maps, jQuery ### Dominovo Client wanted us to design and develop a website for an organization into construction business. The website would feature back-end functionalities and an image gallery (in which user can create their account and upload images under suitable categories with description). The website would also feature Flash intro and a Flash header in all the pages - in addition to a 'save' functionality and several other interesting and effective functionalities. We designed and developed the website based on the client requirements. The interactive Flash intro page that we created has two buttons - one marked as 'French' and other 'English' - for languages to be selected by the user towards the language of choice in which the website content would get displayed. User of the site can choose the language and view the website, and if accessed from the same IP, would get redirected to the Home Page - instead of facing the intro page.   ### A WordPress Site for Nathan Towle Nathan Towle is a personal trainer, he approached us to build a WordPress website that would work as a online mouth-piece for him as well as his business. The home page includes a jQuery slider of eye-catchy captivating images and texts that display concrete information about the services it caters. We have used blue color scheme based on the logo provided by the client. The PSDs were coded according to responsive standards, making the website an “all-size” compatible. We have built the website using WordPress CMS. Features like WordPress blog, form, responsive theme based on the design etc. were developed.We have also configured the admin back-end to manage the front-end by using WordPress plugins; and have also uploaded content/images provided by the client to the website. ### Ninja Guess - An iPhone/iPad/Android/Facebook Game The client approached us with a requirement to devise a multi-level game. The game was expected to be played on iPhone, iPad, Android devices and on Facebook as well. Ninja Guess is a game where a fictional character kindaps the loved ones of the player; and the player is expected to use his/her intuition combined with their agile finger cutting skills to reveal and guess the way through the game in different countries of the world. We have completed the project requirements and completed the free and full versions of the game and deployed them successfully. The game is live and is available for downloading now. Platform: Flash & ActionScripts iPhone & iPad Design HTML & CSS Application: Mobile Applications Website Development Website & GUI Design Facebook Application ### Project with DeLonghi ### Project with Nestle ### Project with Audi ### Project with IBM ### Project with PayPal ### Project with Microsoft ### Marketplace for Home Chefs and Food Lovers A Marketplace for connecting Home Chefs and Food lovers looking for homemade food.  ### Comprehensive Online Platform for Trophies & Award Project Overview: Decade Awards offers a wide selection of trophies, medals, plaques, and awards, along with additional services such as engraving on trophies, picture frames, and plates. The client faced several challenges in enhancing their online presence and streamlining their service offerings. SynapseIndia was engaged to develop a robust online platform that would address these issues and improve business outcomes. Challenges Faced by the Client: 1. Complex Service Offerings 2. User Experience Issues 3. Order Management 4. Limited Online Visibility Solution Provided by SynapseIndia: 1. Enhanced Product and Service Display: SynapseIndia developed a comprehensive online catalog that clearly showcased trophies, medals, plaques, and engraving services. 2. Improved User Interface: A user-friendly website design was implemented, including intuitive navigation and search features. 3. Order Management System: An advanced order management system was integrated to handle custom requests, track orders, and manage inventory efficiently. 4. SEO Optimization: SEO best practices were applied to improve the website's search engine rankings, driving more organic traffic to the site. 5. Responsive Design: The website was made fully responsive to ensure a seamless shopping experience across desktops, tablets, and smartphones. Impact on Business Outcomes: 1. Increased Sales 2. Improved Customer Experience 3. Higher Online Visibility 4. Enhanced Brand Presence Technologies Used: - Platform: Big Commerce - Frontend: HTML5, CSS3, JavaScript - Backend: Stencil - Tools: Order Management System, SEO Integration - Design: Responsive Web Design Outcome: The development of the Decade Awards platform by SynapseIndia successfully addressed the client's challenges, leading to increased sales, improved customer experience, and enhanced online visibility. The new website effectively showcased the clients diverse product range and services, contributing to a stronger online presence. ### Dental Booking Platform for Appointments Project Overview:Whistle is an India-based dental appointment booking platform that enables patients to schedule consultations at their preferred clinic locations and times easily. The website also allows patients to view aligners and crown products, clinic details, and doctor profiles.SynapseIndia, an internationally acclaimed web development agency, was tasked with building the website from scratch to meet Whistles specific requirements, including CRM integration for lead management and automated patient call confirmations upon booking. Website Development:1. Custom Design: - Created a modern, user-friendly interface with clear navigation, ensuring an intuitive booking process. 2. Appointment Booking System: - Developed a robust booking system allowing patients to schedule appointments at their preferred clinic locations and times.3. CRM Integration: - Integrated a Customer Relationship Management (CRM) system to streamline lead management and follow-ups.4. Content Management System (CMS): - Implemented a CMS to allow Whistles team to easily update content, manage products, and post blog articles.5. Responsive Design: - Ensured the website is fully responsive, providing an optimal experience across desktops, tablets, and smartphones.6. Security Measures: - Implemented advanced security protocols to protect patient data and ensure secure transactions. SEO Implementation and Results:- SEO Compliance- Increased Traffic- Improved Visibility- Higher Conversion RatesTechnologies Used:- Frontend: React, HTML5, CSS3 - Backend: Node.js, Express.js - Database: MongoDBOutcome:The new website significantly enhanced Whistles digital presence and streamlined the appointment booking process. The integrated features and optimized performance contributed to increased user engagement and satisfaction. SynapseIndia's expertise was pivotal in delivering a high-quality, secure, and user-friendly platform tailored to Whistle's needs. ### MERN Stack Custom E-Commerce Website Project Overview:Kitply Industries, a leading supplier of plywood and laminate products, aimed to enhance their online presence and streamline their product offerings. SynapseIndia, an internationally acclaimed web development agency, was tasked with revamping Kitplys website to improve user experience, functionality, and overall design. Key Contributions:1. Website Redesign: - Implemented a modern, user-friendly interface with intuitive navigation.- Designed the site to showcase Kitply's extensive product range effectively. 2. E-Commerce Integration: - Developed a robust e-commerce platform to enable customers to browse and purchase products online seamlessly. - Included features like product categorization, advanced search, and secure payment gateways. 3. Content Management System (CMS): - Integrated a CMS (WordPress) to allow Kitplys team to update content, manage products, and post blog articles effortlessly. - Provided training and support for Kitplys team to utilize the CMS effectively. 4. Responsive Design: - Ensured the website is fully responsive, offering an optimal viewing experience across all devices (desktops, tablets, and smartphones). - Emphasized a mobile-first approach to cater to the growing number of mobile users. 5. Search Engine Optimization (SEO): - Enhanced the websites SEO to improve visibility on search engines and attract more traffic. - Implemented SEO best practices including keyword optimization, meta tags, etc.Technologies Used:- Frontend: HTML5, CSS3, JavaScript, React - Backend: Node.js, Express.js - Database: MongoDB - E-Commerce: WooCommerce Outcome:The revamped website significantly improved user engagement and online sales. The intuitive design and enhanced functionality provided a better user experience, leading to increased customer satisfaction. SynapseIndias expertise was pivotal in transforming Kitplys web presence, establishing a strong digital footprint, and positioning the company as a leader in their industry. ### Expert Editing, Proofreading & Translation Service Project Overview:SynapseIndia developed a streamlined website for Edit My English, focusing on providing efficient and accessible English editing and proofreading services. The site is designed to cater to clients seeking professional editing solutions for various types of documents. Website Features:1. Service Breakdown: - Detailed information on different editing and proofreading services offered, including academic papers, business documents, and personal writing. 2. Easy Document Submission: - An integrated form for clients to upload their documents for editing, track the status of their requests, and receive completed edits directly. 3. Pricing and Packages: - Transparent pricing information and service packages to help clients select the appropriate level of service based on their needs. 4. Client Reviews: - A section for client feedback and reviews, providing social proof and enhancing trust in the services provided. 5. Responsive Design: - A fully responsive website that ensures a seamless experience across all devices.6. AI Translation Services: - Online AI Translation services powered by OpenAI How SynapseIndia Enhanced Their Online Presence:- Increased Traffic and Conversions: Utilized SEO-compliant strategies to improve search engine visibility, resulting in higher traffic and better lead conversion rates. - Enhanced User Experience: Created an intuitive and user-friendly website with easy document submission.- Strengthened Brand Image: Developed a professional and modern website.Technologies Used:- Platform: ASP.Net - Frontend: HTML5, CSS3, JavaScript - SEO: Meta Tags, Content Optimization, Site Structure Outcome:The Edit My English website has successfully enhanced the companys online presence by providing a professional, user-friendly platform for English editing services. SynapseIndia's focus on SEO and user experience has led to increased traffic, improved client interactions, and a stronger online brand. ### Auto Interiors E-Commerce Store built on ASP.Net Project Overview:SynapseIndia developed a comprehensive eCommerce website for Stock Interiors, a leading provider of custom-molded auto carpets designed to fit the interiors of cars, trucks, vans, and SUVs just like the original carpet. The website aims to offer an easy-to-navigate platform for customers to find and purchase high-quality, custom-fit auto carpets. Website Features:1. Product Customization Tool: - An interactive tool that allows customers to select their vehicle make and model, choose carpet materials and colors, and visualize the final product, ensuring a tailored shopping experience. 2. Detailed Product Descriptions: - Comprehensive information about each product, including material specifications, installation guides, and compatibility details, helping customers make informed purchasing decisions. 3. User Reviews and Ratings: - A section for customer reviews and ratings, providing feedback and social proof to help potential buyers feel confident in their purchase decisions. 4. Secure Payment Gateway: - Integration with secure payment gateways to ensure safe and reliable transactions, giving customers peace of mind when purchasing online. 5. Responsive Design: - A fully responsive website that ensures an optimal shopping experience across all devices, including desktops, tablets, and smartphones.How SynapseIndia Enhanced Their Online Presence:- Improved User Experience- Increased Traffic and Sales- Enhanced Professional ImageTechnologies Used:- Platform: ASP.Net - Frontend: Angular.js - Backend: ASP.Net Custom E-Commerce Platform - SEO: Meta Tags, Content Optimization, Site Structure Outcome:The new eCommerce website for Stock Interiors has significantly strengthened their online presence, providing a professional and efficient platform for selling custom auto carpets. SynapseIndias expertise in web development and SEO has led to increased traffic, improved user engagement, and higher sales conversions. ### Online Editing Services Platform Project Overview:SynapseIndia developed a professional website for American Manuscript Editors, specializing in manuscript editing and proofreading services. The website aims to provide an efficient and user-friendly platform for authors and academics seeking high-quality editing services. Website Features:1. Detailed Service Offerings: - Comprehensive descriptions of editing services, including manuscript reviews, proofreading, and formatting, helping clients understand the range of services provided. 2. Online Submission Portal: - An easy-to-use portal for clients to submit their manuscripts for review, track the progress of their submissions, and receive feedback directly through the website. 3. Client Testimonials: - A section featuring reviews and testimonials from previous clients, building credibility and trust with potential customers. 4. Responsive Design: - Ensures the website is accessible and functional across all devices, improving the user experience. 5. SEO Optimization: - Implemented SEO best practices to enhance search engine rankings and drive organic traffic, increasing the visibility of the editing services offered. How SynapseIndia Enhanced Their Online Presence:- Improved Visibility and Traffic: Applied SEO-compliant strategies to boost search engine rankings.- Streamlined Client Interaction: Developed features like the online submission portal and client testimonials to enhance user engagement.- Professional Brand Image: Designed a modern and clean website.Technologies Used:- Platform: Custom Development - Frontend: HTML5, CSS3, JavaScript - Backend: CMS Integration - SEO: Meta Tags, Content Optimization, Site Structure Outcome:The American Manuscript Editors website has significantly improved their online presence, providing a user-friendly and professional platform for manuscript editing services. SynapseIndias work has resulted in increased traffic, enhanced client engagement, and a stronger representation of their services. ### Building an Online presence for D&C Legal Services Project Overview:SynapseIndia developed a robust website for D&C Legal Services, a prominent legal services firm specializing in a range of legal solutions. The website was designed to enhance D&C Legal Services online visibility, improve client engagement, and streamline their service offerings. Website Features:1. Detailed Service Descriptions: - Provides in-depth information about D&C legal services, including practice areas and specific expertise, helping potential clients understand the firm's capabilities. 2. Client Consultation Scheduling: - An integrated scheduling tool that allows clients to book consultations directly through the website, streamlining appointment setting and client interactions. 3. Resource Library: - A comprehensive library of legal resources, including articles, case studies, and legal updates, providing valuable information and insights to clients and visitors. 4. Responsive Design: - A fully responsive website ensuring optimal performance and user experience across various devices, including desktops, tablets, and smartphones. 5. Secure Client Portal: - A secure portal for clients to access their case information, communicate with their legal team, and track the progress of their legal matters. How SynapseIndia Enhanced Their Online Presence:- Strengthened Online Visibility- Improved Client Engagement- Enhanced Professional ImageTechnologies Used:- Platform: Custom Development - Frontend: HTML5, CSS3, JavaScript - Backend: CMS Integration - SEO: Meta Tags, Content Optimization, Site Structure Outcome:The website developed for D&C Legal Service has significantly enhanced their online presence by providing a professional and functional platform for their legal services. SynapseIndias focus on SEO and user experience has led to increased traffic, improved client engagement, and a stronger representation of the services offered by D&C Legal Service. ### Mobile App for Scanvenger Hunt Anywhere Project Overview:SynapseIndia developed a mobile app for Scavenger Hunt Anywhere, designed to deliver an engaging and interactive scavenger hunt experience for meetings, offsites, conferences, and incentive programs. The app enables teams to collaborate on completing tasks, enhancing team-building and providing a fun, competitive activity for participants. App Features:1. Team-Based Task Management: - Allows multiple team members to log into a single account using the same username and password, enabling coordinated efforts to complete tasks. 2. Real-Time Task Tracking: - Tasks submitted by any team member are updated in real-time to the teams completed tasks list, ensuring accurate tracking of progress. 3. Customizable Scavenger Hunts: - Provides options for customizing scavenger hunt tasks and challenges to fit specific themes, goals, or event requirements. 4. Interactive User Interface: - Features an intuitive and engaging interface that enhances user experience and encourages participation from all team members. 5. Multi-Device Access: - Supports simultaneous logins from multiple devices, allowing all team members to participate using their own phones, which increases flexibility and ease of use. How SynapseIndia Enhanced the Apps Impact:- Increased Engagement- Seamless Collaboration: Enabled multiple team members to work together efficiently through simultaneous logins and real-time updates.- Customizable Solutions: Designed features that allow for customization of scavenger hunts.Technologies Used:- Platform: iOS (Apple App Store) - Frontend: Swift for iOS Development - Backend: Custom Development for Task Management and Real-Time Updates Outcome:The Scavenger Hunt Anywhere app successfully transformed team-building activities with its interactive and customizable features. SynapseIndias development work enhanced participant engagement, streamlined collaboration, and provided a dynamic platform for various events. ### Card Designing & Ordering Site on Magento 2 Project Overview: Corporate Cards Online is an online shopping platform dedicated to providing customizable and vibrant business cards to a diverse customer base, including auto dealers, real estate brokers, small businesses, mid-sized businesses, and Fortune 500 companies. SynapseIndia was engaged to develop a feature-rich and user-friendly e-commerce website that would cater to the unique needs of each customer segment. Website Features: 1. Customizable Business Card Templates: - A wide range of business card templates that can be customized with different colors, fonts, and designs, allowing customers to create cards that reflect their brand identity. 2. Easy-to-Use Design Tool: - An intuitive online design tool that enables users to personalize their business cards with logos, images, and text, providing a seamless and interactive design experience. 3. Responsive Design: - A fully responsive website that ensures optimal performance and user experience across all devices, including desktops, tablets, and smartphones. 4. Secure Payment Gateway: - Integration of a secure payment gateway to facilitate smooth and safe online transactions, ensuring customer trust and satisfaction. Business Objectives Met by SynapseIndia:- Improved User Experience: The easy-to-use design tool and responsive website design ensured a seamless and enjoyable user experience, increasing customer satisfaction and repeat business. - Streamlined Purchasing Process: The integration of a secure payment gateway facilitated smooth transactions, enhancing customer trust and encouraging more online purchases. Technologies Used: - Platform: PHP- Frontend: HTML5, CSS3, JavaScript - Backend: Magento 2 - Tools: Online Design Tool Integration Outcome: The development of the Corporate Cards Online platform by SynapseIndia successfully met the clients business objectives. The customizable and user-friendly website enhanced the online presence of Corporate Cards Online, increased traffic, and impro ### Multi Brand E-Commerce on BigCommerce Project Overview: Bargain Shop UK is an online retailer specializing in offering a wide variety of products at competitive prices. The client sought to enhance their e-commerce platform to provide a better shopping experience, streamline operations, and boost online sales. SynapseIndia was engaged to revamp their website and implement features to achieve these objectives. Challenges Faced by the Client: 1. Outdated Website Design: The existing website had an outdated design that did not effectively showcase their products or engage customers. 2. Limited Functionality: The website lacked essential e-commerce features, such as advanced search options and an efficient checkout process. Solution Provided by SynapseIndia: 1. Modern E-Commerce Design: SynapseIndia developed a visually appealing, modern website design that effectively showcases a wide range of products & promotes user engagement. 2. Enhanced Functionality: Implemented advanced e-commerce features, including a powerful search engine, product filters, and an optimized checkout process to enhance the shopping experience. 3. Improved Conversion Rates: Redesigned the website to be mobile-friendly & user-centric leading to higher conversion rates. Impact on Business Outcomes: - Increased Sales: The modern design & enhanced functionality led to higher customer engagement and increased sales. - Improved User Experience: The mobile-friendly and user-centric design improved overall user experience, leading to higher conversion rates & customer satisfaction. - Enhanced Brand Image: The new website design strengthened Bargain Shop UKs online brand presence & market positioning. Technologies Used: - Platform: BigCommerce - Frontend: HTML5, CSS3, JavaScript - Backend: Stencil - Tools: Advanced Search Integration - Design: Responsive Web Design Outcome: SynapseIndia's development of the Bargain Shop UK e-commerce platform successfully addressed the clients challenges, leading to a revitalized online shopping experience. ### Top Law Firms - International Legal Directory Project Overview: Jurislex provides a platform for lawyers and clients to meet in one place. Through Jurislex, clients looking for legal assistance can easily get in touch with proficient lawyers from all over the world. This, in turn, provides global exposure to experienced lawyers. On Jurislex's website, individuals or businesses in need of lawyers can find complete details about the registered lawyers and law firms and make an informed decision related to their legal requirements. Website Development and Enhancement: 1. Custom Design: - Designed a modern and user-friendly interface to reflect the credibility and expertise of the platform. - Focused on easy navigation to ensure that users can effortlessly find and connect with lawyers and law firms. 2. User Accessibility: - Implemented accessibility features to ensure that the website is usable by individuals with disabilities. - Enhanced readability, navigability, and overall user experience. 3. SEO Compliance: - Optimized the site structure, meta tags, and content to improve search engine visibility. 4. Detailed Lawyer Profiles: - Developed comprehensive profiles for lawyers and law firms, including their expertise, experience, and client reviews. - Enabled advanced search functionality to help clients find the most suitable legal assistance. 5. Responsive Design: - Ensured the website is fully responsive, providing an optimal experience across desktops, tablets & smartphones. 6. Security Measures: - Implemented robust security protocols to protect user data and ensure secure transactions. Technologies Used:- Frontend: React, HTML5, CSS3 - Backend: Node.js, Express.js - Database: MongoDB - CMS: WordPress Outcome: SynapseIndia's expertise in digital transformation was pivotal in revamping Jurislex's online presence. The SEO-compliant website and user accessibility enhancements contributed to increased traffic, improved visibility, and higher conversions, effectively meeting the business objectives of Jurislex. ### Ecommerce Site - Medical Equipments on BigCommerce Project Overview: BoothMed specializes in providing high-quality medical equipment and supplies. The client aimed to enhance their online presence and improve usability to better serve their customers. SynapseIndia was tasked with developing a modern, user-friendly website that incorporated the latest technology to meet these objectives. Challenges Faced by the Client: 1. Outdated Website Design: The existing website had a dated design that did not effectively present the wide range of medical products or facilitate an easy shopping experience. 2. Poor Usability: The websites usability was limited, with navigation issues and a lack of essential features that impacted user experience. Solution Provided by SynapseIndia: 1. Modern Design and User Interface: SynapseIndia developed a sleek, modern website design that effectively showcased BoothMeds extensive product range. 2. Advanced Tech Stack: - Frontend: Used the latest technologies such as React.js for a responsive & interactive user interface. - Backend: Implemented Node.js and Express.js for a fast and scalable server-side application. - Database: Utilized MongoDB for efficient data management & retrieval. - Hosting: Deployed on AWS for reliable and scalable cloud infrastructure. 3. Enhanced Usability Features: Incorporated user-friendly features such as advanced search capabilities, intuitive navigation, and an optimized checkout process to improve overall usability. 4. Mobile Responsiveness: Ensured the website is fully responsive, offering an excellent user experience across all devices. Technologies Used: - Frontend: HTML5, CSS 3, Responsive Design - Backend: BigCommerce Outcome: SynapseIndias development of BoothMeds new website successfully addressed the clients challenges, delivering a modern, user-friendly platform that significantly enhanced usability and online visibility. The integration of cutting-edge technology contributed to improved traffic, higher conversion rates, and a stronger online presence. ### Digital Store for Market Intelligence Reports Project Overview:CW Group is a leading US-headquartered advisory, research, and business intelligence boutique with a multi-industry orientation. They provide daily news and market information for various industries. SynapseIndia was tasked with developing a sophisticated online platform to deliver timely and accurate market intelligence and industry news to their global client base.Website Features:1. Daily News and Market Updates:- An organized news section delivering daily updates and comprehensive market information across various industries, ensuring clients are always informed.2. Industry Reports and Analysis:- A dedicated section for detailed industry reports, market analysis, and research documents that provide in-depth insights and data.3. User Registration and Subscription Management:- Secure user registration and subscription management system allowing clients to access premium content and manage their subscriptions easily.4. Advanced Search and Filter Options:- Robust search functionality with advanced filters to help users quickly find specific news articles, reports, or industry data.5. Responsive Design:- A fully responsive website design that ensures optimal performance and user experience across all devices.Business Objectives Met by SynapseIndia:- Enhanced Information Delivery- Improved User Engagement- Increased Subscription Rates- Improved Online Visibility- Consistent User ExperienceTechnologies Used:- Platform: Joomla- Frontend: HTML5, CSS3, JavaScript- Backend: PHP, MySQL- Tools: Advanced Search Integration, Subscription Management SystemOutcome:The development of the CW Group platform by SynapseIndia successfully met the clients business objectives. The comprehensive and user-friendly website enhanced CW Groups online presence, increased traffic, and improved lead conversions. Clients now have access to timely, accurate, and relevant market intelligence, contributing to better decision-making and business success. ### Pricing Portal for U.S. Energy Brokerage Firm Project Overview:Our client is a leading commercial and industrial energy brokerage in the United States Mid-West, serving over 40,000 clients nationwide. We developed a platform that allows customers to shop for the most competitive business energy rates available on the market.Tech Stack:- Frontend: React.js for a responsive and interactive user interface- Backend: Node.js and Express.js for a fast and scalable server-side application- Database: MongoDB for efficient data management and retrieval- Hosting: Deployed on AWS for reliable and scalable cloud infrastructureFeatures Developed:1. Business Energy Rate Comparison: Allows commercial clients to compare and select the most competitive energy rates available.2. Residential Energy Marketplace: Provides a platform for homeowners to find better energy rates with a comprehensive price comparison tool.3. User Authentication: Secure login and user management features for both commercial and residential users.4. Real-Time Rate Updates: Ensures customers have access to the latest energy rates through real-time updates.5. Intuitive Dashboard: User-friendly dashboard for managing energy plans, monitoring usage, and accessing billing information.6. Custom Recommendations: Tailored energy rate recommendations based on user-specific needs and preferences.7. Utilized UiPath to standardize quotes from various service providers, ensuring that rate updates are processed within 15 minutes. This automation allows brokers and customers to receive real-time, accurate energy rates.Business Objectives Met:- Increased traffic and user engagement through improved SEO.- Higher conversion rates by providing an easy-to-use platform for comparing and selecting energy rates.- Enhanced customer satisfaction by offering competitive and tailored energy solutions.- Strengthened market position by serving a large client base with efficient and cost-effective energy brokerage services. ### BlackDoctor.org: Health and Wellness Information Project Overview: SynapseIndia developed a content-rich website for BlackDoctor.org, a premier destination for health and wellness information tailored to the needs of the Black community. The platform aims to provide reliable, culturally relevant health content, empowering users to make informed health decisions. Website Features: 1. Extensive Health Articles: - A vast library of articles covering a wide range of health topics, including preventive care, chronic disease management, mental health, fitness & nutrition, written by experts in the field. 2. User-Friendly Navigation: - Intuitive navigation and search functionality, allowing users to easily find information relevant to their health concerns & interests. 3. Interactive Features: - Tools such as health quizzes, symptom checkers, and interactive guides to help users understand their health better & take proactive steps towards wellness. 4. Community Engagement: - Forums and discussion boards where users can share experiences, ask questions, and support each other, fostering a sense of community & mutual support. 5. Regular Updates and Newsletters: - Frequent updates with the latest health news and a subscription-based newsletter to keep users informed about new articles, health tips & special content. Business Objectives Met by SynapseIndia: - Enhanced User Engagement - Improved Online Visibility - Trusted Health Resource - Increased Community Interaction - Boosted Traffic and Lead Conversion Technologies Used: - Platform: PHP - Frontend: HTML5, CSS3, JavaScript - Backend: PHP, MySQL - CMS: WordPress- SEO: Meta Tags, Content Optimization, Site Structure Outcome: The newly developed BlackDoctor.org website has significantly bolstered its online presence by offering a comprehensive, user-friendly platform for health and wellness information. SynapseIndia's focus on SEO and user engagement strategies has led to increased traffic, improved user interaction, and established the site as a leading health resource ### Enhancing Care Services: The Live-In Care Company Project Overview: SynapseIndia developed an advanced marketplace website for The Live-in Care Company, designed to efficiently connect caregivers with patients needing live-in care. The platform provides a seamless and secure experience, featuring care scheduling, caregiver vetting process, and an intuitive user interface.  Website Features: 1. Caregiver and Patient Matching System: - An intelligent algorithm matches patients with caregivers based on specific requirements and qualifications, ensuring personalized and suitable care arrangements. 2. Integrated Care Scheduling: - A built-in scheduling tool allows patients and families to book and manage care sessions easily, ensuring organized & timely care delivery. 3. Comprehensive Vetting Process: - An extensive vetting process for caregivers, including background checks and qualification verifications, ensures only the most qualified & trustworthy caregivers are available on the platform. 4. User Profiles and Feedback: - Detailed profiles for caregivers & patients, featuring experience, skills, and user reviews, promote trust within the community. 5. Secure Communication and Payments: - Encrypted messaging for secure communication between caregivers & patients, along with a reliable payment system for safe transactions. Business Objectives Met by SynapseIndia: - Enhanced User Engagement - Increased Online Visibility - Strengthened Trust and Security - Efficient Care Management - Boosted Lead Conversion Technologies Used: - Platform: PHP - Frontend: HTML5, CSS3, JavaScript - Backend: WordPress - Database: MSSQL Outcome: The comprehensive marketplace platform developed for The Live-in Care Company has significantly improved their online presence by offering a secure, user-friendly interface that effectively connects caregivers with patients in need of live-in care. SynapseIndias strategic focus on SEO and user experience has led to increased traffic, better user engagement, and a more trustworthy service environment. ### Web Development: Affordable Solar Energy Solutions Project Overview: Cost of Solar provides comprehensive information and resources for individuals and businesses interested in solar energy solutions. SynapseIndia was tasked with creating a custom-designed website that not only educates users about the benefits of solar energy but also connects them with local solar installers for personalized quotes and services. Website Features: 1. Educational Content: - Extensive articles and guides on solar energy benefits, installation processes, and cost savings, aimed at informing and educating visitors about solar energy. 2. Interactive Solar Calculator: - A user-friendly solar calculator that allows visitors to estimate their potential savings and benefits from installing solar panels, tailored to their specific location and energy usage. 3. Local Installer Matching: - A matching system that connects users with local, vetted solar installers, ensuring they receive personalized quotes and professional services. 4. Responsive Design: - Fully responsive website design to provide an optimal user experience across all devices, including desktops, tablets, and smartphones. 5. SEO Optimization: - Implemented SEO strategies to improve search engine visibility, driving more organic traffic to the site & increasing user engagement. Business Objectives Met by SynapseIndia: - Enhanced User Education - Simplified Quote Process - Improved Online Visibility - Increased Engagement and Conversions - Optimized User Experience Technologies Used: - Platform: PHP - Frontend: HTML5, CSS3, JavaScript - Backend: WordPress, MySQL Outcome: The custom-designed website for Cost of Solar has significantly improved their online presence and user engagement. SynapseIndias comprehensive solution addressed the clients needs by providing educational content, simplifying the quote process, and improving overall user experience. The result was increased traffic, higher lead conversions, and a stronger connection between users and local solar installers. ### Ecommerce Website for Fashion Footwear Brand Project Overview:SynapseIndia completely revamped the Blondo website, incorporating various ERP systems, warehouse management systems, and global shipping partners. This project aimed to elevate Blondo's online presence and optimize its operations to support its global e-commerce strategy.Website Features:1. Seamless ERP Integration:o Integrated sophisticated ERP systems to streamline inventory management, order processing, and financial reporting, enhancing operational efficiency.2. Advanced Warehouse Management:o Implemented a robust warehouse management system to optimize inventory handling, order fulfillment, and shipping processes.3. Global Shipping Solutions:o Integrated multiple shipping partners to provide users with diverse shipping options and real-time tracking, enhancing the overall shopping experience.4. Enhanced User Experience:o Redesigned the website with a modern, responsive interface, ensuring an optimal experience across devices, including desktops, tablets, and smartphones.5. SEO-Compliant Website Creation:o Developed an SEO-friendly website structure with optimized meta tags, content, and site architecture to improve search engine visibility and drive organic traffic.How SynapseIndia Transformed Blondos Online Presence:Expert IntegrationEnhanced User ExperienceImplemented SEO-compliant strategiesBusiness Impact: The enhanced online presence and operational improvements led to a significant increase in user engagement, higher conversion rates, and better global reach for the brand.Timely Delivery and Budget AdherenceTechnologies Used:Integration: ERP Systems, Warehouse Management SystemsPlatform: Shopify 2.0Outcome:SynapseIndias comprehensive redevelopment of the Blondo website significantly improved the brands online presence and operational efficiency. The integration of advanced systems and SEO strategies enhanced user experience, increased organic traffic, and supported the brands global business objectives. ### Wix ecommerce store for The Cake Man in UK Client BriefThe Cake Man is a confectionery supplier offering a wide range of cakes, sweets, snacks, and bakery items to retail shops across the UK. They focus on providing quality products, good prices, and convenient ordering options for their customers. The client approached us to build a website and mobile apps that make it easy for customers to browse, order, and stay connected.Our EndeavorThe client asked us to develop an ecommerce website where customers can browse products, see prices, and place orders easily. They also wanted Android and iOS apps to receive and manage orders directly from mobile devices.We developed a full-featured eCommerce website using WIX, WIX Velo, JavaScript, HTML, and CSS. The website shows all products clearly, allows users to add items to a cart, and complete checkout directly on the site. Our team made sure the site handles orders efficiently and keeps everything simple for the client to manage. We also created Android and iOS apps so customers can place orders conveniently on their phones, and the client can track and manage these orders from mobile devices without any difficulty.Through our work, the client can now receive bulk orders online, manage products and orders easily, and offer customers a simple and convenient shopping experience through the website and mobile apps.Technology/PlatformWix, HTML, JavaScript JS, CSSIndustryRetail & Wholesale ### WordPress website for 'Timeless Dollar' in USA Client BriefTimeless Dollar helps people learn to trade futures and achieve consistent results in the financial markets. The company offers trading products, courses, and tools designed for both beginners and experienced traders. The client approached us to develop a website from scratch where customers can explore and purchase their products and courses.Our EndeavorThe client asked us to design and build their website so they could showcase and sell their trading products and online courses. They wanted all products added, a smooth checkout process, an easy way for users to pay for courses and access learning materials, and a professional, user-friendly design across the site.We built the website using WordPress, PHP, HTML, and CSS. Our team added all products and set up the checkout so customers can browse and purchase items easily. For the courses, we made it simple for users to register, pay, and start learning directly on the website. We also designed all sections, including the footer, to keep the site organized. We tested thoroughly to ensure the website works smoothly and users can complete purchases or access courses without any issues.The client now has a modern, fully functional website where customers can browse products, buy courses, and access learning materials easily. The clear design and simple navigation help increase sales and improve customer engagement.Technology/PlatformPHP, Wordpress, HTML, CSSIndustryEducation ### Wix Website for Axis Group Ventures in USA Client BriefAxis Group Ventures is an investment advisory firm that helps businesses secure the right funding for their growth. They guide companies through important financial decisions with trust and expertise. The client approached us to create a fresh, modern website that works smoothly on all devices. Our EndeavorThe client asked us to create a completely new website because their old one worked only on desktop and did not match the modern look they wanted. They needed a fresh design, a clear layout, and a website that works well on mobile, tablet, and desktop.We developed the new website with a modern and clean layout. Our team made the pages easy to read, the navigation simple, and the flow clear so anyone can understand the clients business without any difficulty. We built the website using Wix, Wix Velo, JavaScript, HTML, and CSS, and checked everything to make sure it works well on mobile, tablet, and desktop. Our team arranged the content in a clear way, and made sure the website is easy for anyone to browse.The client now has a website that works on all devices. It helps users stay longer, understand the business easily, and improves their online presence while attracting more potential clients.Technology/PlatformJavaScript JS, Wix, HTML, CSSIndustryBanking & Finance ### iOS mobile app for Princeton Title & Escrow LLC Client BriefPrinceton Title & Escrow, LLC is an attorney-owned company that helps buyers, sellers, and industry professionals manage property closings. Their team focuses on handling each real estate transaction smoothly, guiding clients through every step. The client approached us to update their iOS mobile app for better ease of use and smoother navigation.Our EndeavorThe client asked us to update their iOS app with the latest iOS tools and plugins, improve the apps workflow so users could move through it more easily, refine the screens for a better and more consistent look, and make sure the app would stay stable and work well in the future.We updated the iOS app with the latest libraries and added third-party plugins like networking tools and replaced old features. Our team worked carefully to make the app easier to use, improved the user interface so the screens looked consistent and simple, and added enhancements to help users navigate without confusion. We tested every part of the app to make sure it worked properly on the latest devices and iOS versions.As a result of our work, the client now has an app that runs smoothly on all new iOS versions, follows Apples rules, and stays stable for future use. Users can move through the app easily, and the client can keep their app active on the App Store without interruptions or issues.Technology/PlatformiPhone & iPadIndustryReal Estate ### Shopify eCommerce website for eHobby Asia Client BriefeHobby Asia sells airsoft guns, gear, and accessories to buyers across many countries. They offer a wide range of products and are known for fast shipping and dependable customer support. The client approached us to upgrade their Shopify store for faster browsing and better mobile experience.Our EndeavorThe client asked us to upgrade their Shopify store from Version 1.0 to Shopify 2.0 while keeping the same design and layout. This upgrade helps customers browse faster with better mobile support and use features like filters and navigation more smoothly.We rebuilt their existing Shopify theme in Shopify 2.0 and moved all parts of the old store to the new version. Our team used Liquid, HTML, CSS, and JavaScript to match the same design and layout. We updated the structure, checked everything, and made sure all pages worked the same. We did this in a separate setup, so the live store stayed active. After testing every page and section, we moved the upgraded version to the live store without affecting daily operations.The client now has a modern, stable store that supports Shopifys latest updates, runs better, works smoothly with apps, and is fully ready for long-term use.Technology/PlatformJavaScript JS, Shopify, HTML, CSSIndustryRetail & Wholesale ### iOS mobile app for Creative Education Institute Client BriefCreative Education Institute offers learning programs that help students with different learning needs improve their academic skills. Their solutions support both schools and families by providing structured tools that help children learn and progress with confidence. The client approached us to update their iOS app, fix issues, and publish the new version.Our EndeavorThe client asked us to update their iOS app to the latest version. They wanted all issues fixed during the upgrade, make sure the app followed Apples current rules, and publish the new version on the App Store.We upgraded the app to the latest iOS SDK (a set of tools used to build and update iOS apps). While doing this, our team fixed every compatibility issue that came up so the app could run smoothly on new devices. We reviewed the app to make sure it followed Apples latest rules and made all required changes. After completing the upgrade, we tested the app, prepared the final version, and made it live on the App Store.The client now has an app that works properly on new iOS versions, runs smoothly for users, and remains available on the App Store without any service interruption.Technology/PlatformiPhone & iPadIndustryEducation ### Odoo CRM developed for Stag Elevators Client BriefStag Elevators is a home elevator company offering safe, easy-to-use lift solutions for houses and villas. The brand provides customised residential elevators suited for children, seniors, and families. The client approached us to develop a CRM (customer relationship management system) to organize inquiries, team access, and day-to-day work more efficiently.Our EndeavorThe client asked us to create a simple and customized CRM where their team could handle daily work such as managing inquiries, assigning tasks, checking follow-ups, and tracking the overall progress from sales to production. They wanted everything in one place without confusion, along with full control over who can see or do what inside the system.We built a custom CRM using Odoo, Python, and PostgreSQL. Our team created an admin section where the client can easily add new users, assign roles, and control what each person can see or do in the system. We designed dashboards that show all leads and their current status in one place. The client can easily update the status of each lead and track its progress through set stages in both sales and production. We also made it easier to handle large amounts of data by adding options to import many leads at once and assign them in bulk to the right team member.The client is now able to see all leads clearly with their current status, and the dashboard gives an easy view of how each lead is moving and performing. Overall, the client has better control, better visibility, and a smoother flow from inquiry to production.Technology/PlatformPython, OdooIndustryConsumer Products ### Drupal website developed for EvenVision in USA Client Brief:EvenVision is a web development and digital marketing agency that creates and manages websites for various organizations. They also help businesses improve their online presence and reach more people through digital marketing. The client approached us to update multiple websites by improving the design, content, and overall performance.Our Endeavor:The client asked us to upgrade and improve multiple websites, including EvenVision, World Literature Today, and Hilfiker. The requirement was to make all sites load faster, stay updated, and work smoothly for long-term use, while also updating content, correcting designs across all sites, and creating a branded email signature for the entire team.We upgraded all their Drupal-based websites by moving them from an old version to the latest stable one while keeping all data safe. Our team updated important modules, fixed compatibility issues, and replaced outdated parts where needed. We improved the design by adjusting page layouts, updating fonts, and ensuring the sites worked well on all devices.We also created a clean HTML-based email signature that matched their branding and worked across major email platforms. Along with this, we fixed many small issues such as broken links, alignment problems, missing icons, and navigation errors. After completing all updates, our team checked every page to make sure everything worked correctly before the sites went live.The client now has updated websites that load faster, are easier to manage, and offer a better experience for their users.Technology/Platform:JavaScript JS, Drupal, HTML ### ASP.NET website for Prateek Group (Real Estate) Client Brief:Prateek Group is a real estate company known for developing modern homes and residential communities across North India. They focus on building homes that match the needs of families and growing neighborhoods. The client approached us to improve their website for better inquiry handling and smoother project showcasing.Our Endeavor:The client asked us to improve their website by adding a security check on forms, creating new pages, updating content, and setting up tracking to see where leads are coming from.We created new pages and updated existing ones. All forms on the website were made secure by adding CAPTCHA. We set up UTM tracking to help the client see exactly which sources, such as ads, emails, or social media, are bringing visitors and leads to the website. We also added a CMS system to manage all leads and submitted data in one place, making it easier for the client to organize and access information. Email notifications were configured so the client receives an alert whenever someone submits a form. All work was done using ASP.NET, Webforms, and MS SQL.These updates made the clients website more secure, easier to manage, and better at capturing leads. They can now see which sources are bringing in inquiries, making it easier for them to plan marketing and follow up with potential customers.Technology/Platform:Microsoft Dot Net, MS SQLIndustry:Real Estate ### Shopify Website for Happy Planner in USA Client Brief:Happy Planner offers journals, planners, and creative accessories that inspire organization and positivity. Rooted in creativity, the brand encourages people to plan their lives with joy and self-expression. The client approached us to enhance their website and shopping experience to engage customers better and boost sales.Our Endeavor:The client asked us to improve their website and make it easier and more enjoyable for customers to use. They wanted a fresh look for the homepage, collection, and other pages, better ways to handle promotions and discounts.We worked on redesigning key pages of the website to make it simple to navigate and visually appealing. Our team added features that help customers find products faster, manage discounts easily, and access special offers. We also set up Klaviyo (email automation tool for sending promotional and reminder emails) to send abandoned cart messages and other automated emails, which help bring back customers who left without buying.Other improvements included personalized shopping options, VIP early access, and banners for special promotions. Our team used Shopify Plus, HTML, CSS, and JavaScript to build all these features. We focused on making everything work smoothly and keeping the shopping experience clear and friendly.The client now has a website that is easier to use, looks more attractive, and keeps customers engaged. Customers can find what they want quickly, receive helpful emails, and enjoy special offers, which has increased visits, improved sales, and strengthened loyalty to the brand.Technology/Platform:Shopify, HTML, JavaScript JS, CSSIndustry:Retail & Wholesale ### WordPress website for 'YourDRBroker' in USA Client BriefYourDRBroker is a real estate company helping buyers and sellers find homes across the Dominican Republic with local expertise and guidance. They focus on making property decisions easier by offering clear information, personal support, and up-to-date listings. The client approached us to improve their website so customers could easily explore properties, get information, and connect with them. Our EndeavorThe client asked us to improve their website so people can easily see properties, understand details, and contact them without any confusion. They wanted the website to show properties clearly, allow users to search based on their needs, share information pages, post articles, and support multiple language so more people can use the site. We worked on updating the website using WordPress, PHP, HTML, and CSS. Our team organized the property listings in a simple and clear way so visitors can browse homes comfortably. We added easy contact options on each property so users can reach the client through email, phone, or WhatsApp. We also added a simple search option to help users look for properties based on things like location, budget, and property type. The content pages shared by the client were added properly, and a blog section was set up so they can post updates and helpful information. We also made sure the website supports multiple languages. The client now has a website that is easy to use, helps users find the right properties faster, improves inquiries, and allows the business to reach more people online. Technology/PlatformPHP, Wordpress, HTML, CSS IndustryReal Estate ### SEO optimization for Eventnoire in USA Client BriefEventnoire is a digital platform that helps people discover, promote, and attend cultural and community-focused events across different cities. It also supports event organizers by offering simple event listing, ticket selling, and community engagement in one place. The client approached us to improve online visibility, attract more visitors, and build a stronger presence on their website. Our EndeavorThe client asked us to improve their website’s visibility, attract more visitors naturally through search engines, boost keyword rankings, and strengthen the website’s link structure. They wanted the site to perform better overall and reach more people. We worked on on-page, off-page, and technical SEO throughout the project. Our team fixed important website issues like missing meta titles and descriptions, broken links, duplicate pages, and other errors affecting search performance. We also created over 700 high-quality backlinks, which strengthened the website’s authority and made it easier for search engines to recognize and rank the site for key keywords. Over the project period, the website showed strong improvements. Overall traffic increased by 55%, organic traffic grew by 17%, overall sessions went up by 70%, and organic sessions increased by 18%. Keyword rankings also improved significantly, with 3 keywords reaching the top 10 positions and several others moving into the top 3 positions on Google. As a result, our client benefited from more visitors, higher organic traffic, improved engagement, stronger keyword performance, and a solid backlink profile. The website now attracts more relevant users, performs better in search results, and effectively supports Eventnoire’s growth and online presence. Technology/PlatformDigital Marketing IndustryMedia & Entertainment ### SEO for 'Michael Pezzullo' in USA Client Brief'Michael Pezzullo' provides professional therapy services focused on supporting gay men and the LGBTQ+ community in achieving emotional well-being and personal growth. The practice offers a safe, supportive space to help individuals build confidence and lead healthier, more fulfilling lives. The client approached us to improve the website’s visibility and attract more visitors through better online presence. Our EndeavorThe client asked us to improve the website’s online presence so more people could find the therapy services and visit the website. The main goal was to increase website traffic, improve visibility on search platforms, and bring more genuine visitors to the site. Our team worked on improving page content, page structure, and website setup so search platforms could understand the website better. We fixed on-page and technical SEO issues and used SEO tools, Google Analytics (GA4), and Google Search tools to track traffic, user activity, and keyword performance. We improved keyword positions by updating website content and built over 600 quality links from trusted websites, which increased the website’s authority and trust online. Total users increased by 186% and organic traffic grew by 81%. Keyword rankings improved, with 4 out of 10 focused keywords in the top 10 and 8 in the top 30 on Google. The domain authority rose from 7 to 14. Users spent more time on the site and viewed more pages, showing better engagement. Overall, our work helped the client reach more people, gain better visibility, and achieve steady online growth. Technology/PlatformDigital Marketing IndustryMedical & Healthcare ### SMO for 'William Scully' in Canada Client Brief'William Scully' makes military and uniform headwear, badges, and accessories, serving the Canadian armed forces, police, and first responders for over 140 years. The client approached us to improve brand visibility through regular social media updates on Facebook and Instagram. Our EndeavorThe client asked us to improve their social media presence on Instagram and Facebook. They wanted regular posts about their products and the use of hashtags to reach more people and attract potential customers. Our team worked on creating a consistent social media presence that reflected the brand’s heritage and quality. We posted content regularly, highlighted different products and collections, and used 8–10 product-based, niche-based, and location-based hashtags per post for better reach. We also designed clear product visuals, kept a consistent brand style, and monitored performance to adjust content and hashtags for maximum impact. As a result, the client gained more website visitors, higher engagement on social media, improved keyword rankings, and a stronger online brand presence. Technology/PlatformDigital Marketing IndustryRetail & Wholesale ### .NET MAUI app for 929 - Tanakh Together in Israel Client Brief'929 - Tanakh Together' is a global educational initiative that encourages people to read and study the Tanakh (Hebrew Bible) one chapter each day. The platform helps build a worldwide learning community where readers explore cultural insights, interpretations, and discussions around the text. The client approached us to migrate their existing mobile application to improve performance and overall user experience. Our EndeavorThe client asked us to migrate their existing mobile application from Xamarin to .NET MAUI so the platform could continue supporting their global learning community. The application is part of the 929 project, which encourages people around the world to read one chapter of the Tanakh (Hebrew Bible) each day and access explanations, commentaries, and learning content shared by scholars and contributors. We migrated the existing application from Xamarin to .NET MAUI and ensured that all important functions continued to work properly after the transition. Our team used .NET, C#, JavaScript, and Xamarin to carry out the work. We carefully reviewed the app structure, adjusted different sections, and made sure users could continue reading daily chapters, access explanations, and use reminders without any confusion. We also tested the application across devices to ensure stable performance. The client now has an updated mobile application that is easier to maintain and works better on modern mobile devices. This helps them continue supporting readers around the world who follow the daily Tanakh study program and engage with the platform’s learning content. Technology/PlatformMicrosoft Dot Net, Xamarin, JavaScript JS IndustryEducation ### SEO for 'Listolet ' in USA Client Brief'Listolet' helps connect Bangladeshis living in Bangladesh and abroad on one common platform. It allows people to share needs, services, listings, and experiences while building a strong global community. The client approached us to improve website visibility, attract more visitors, and build stronger online presence. Our EndeavorThe client asked us to improve their website visibility, bring more visitors, increase keyword rankings, and strengthen links with other trusted websites. The goal was to reach more users and grow engagement on their website. We worked on fixing all website issues, improving page content and structure, and making it easier for search platforms to understand the site. Our team also improved keyword positions and built over 300 high-quality backlinks. We carefully monitored website traffic, user activity, keyword performance, and overall website authority using Google Analytics 4 and Search Console, and updated the website regularly based on these results. Total users increased by 174.6%, total sessions grew by 172%, and organic visitors increased by 103.3%. Out of 10 targeted keywords, 6 reached the top 3 positions, and 9 ranked in the top 10 on search results. The website’s authority improved from 6 to 10, showing stronger credibility and better online visibility. Overall, our work helped the client attract more visitors, improve keyword rankings, increase user engagement, and build a stronger, more trusted online presence. Technology/PlatformDigital Marketing IndustryConsumer Products ### iOS app for 'SalesSync' in USA Client Brief'SalesSync' is a mobile-first POS solution designed for shops and their accessories, helping business owners manage inventory, track sales, and grow efficiently. It offers secure transactions, real-time analytics, and customer loyalty tools, all with simple, transparent pricing. The client approached us to design an iOS app to make store management user-friendly. Our EndeavorThe client asked us to design an iOS app that simplifies store operations with clear navigation, quick access to information, and an easy checkout process. Every part of the app from Dashboard to Inventory and Reports needed to be simple and easy to use. We designed the app with clear layouts, simple screens, and easy access to all key sections. Different workflows were designed for Managers and Cashiers so each user could work according to their responsibilities without confusion. Our team organized every screen to make daily tasks faster, smoother, and more structured. The client benefited from our design as it allows staff to work without errors, check sales, manage stock, view reports quickly, and run the business more efficiently. Technology/PlatformiPhone & iPad, UI UX IndustryRetail & Wholesale ### Shopify store for 'Healthy Bedroom' in Canada Client Brief'Healthy Bedroom' offers natural mattresses, bedding, and sleep products to improve customers’ sleep quality and wellbeing. They serve customers through their online store and showroom, helping people choose safe, comfortable, and healthy sleep solutions. The client approached us to build a Shopify store to improve store management and support their growing business. Our EndeavorThe client asked us to build a new Shopify store and migrate all their data from the old website while keeping all pages, products, and content the same. They wanted a modern store that is easy to manage and continues running without affecting their daily business operations. We built their new store on Shopify using Liquid, HTML, CSS, and JavaScript. Our team carefully migrated all product details, images, and pages to ensure everything was accurate and complete. We organized the store structure so customers can easily browse mattresses, adjustable beds, and bedding products. Our team also improved the store speed, made it fully mobile-friendly, and simplified the buying process. In addition, we added clear navigation, proper product organization, and important information like delivery details and policies to help customers feel confident while shopping. The client now has a modern store that is easier to manage and supports their business growth. Their team can now manage products easily, and customers can browse and buy products without any difficulty. Technology/PlatformShopify, HTML, JavaScript JS, CSS IndustryRetail & Wholesale ### Shopify website for 'Halo Lifts' in Canada Client Brief'Halo Lifts' provides high-quality car lifts and related accessories to auto shops and individual customers, offering good quality products with warranty support. The client approached us to improve their website to make it more visually appealing and easier for visitors to understand. Our EndeavorThe client asked us to improve their website by updating the homepage, product pages, and footer, and by adding new sections on the homepage. They wanted the website to look more attractive and present their products and business information clearly. We worked on improving the overall layout and appearance of the website to make it clean and easy to understand. Our team added new sections on the homepage and arranged the content properly so visitors can easily learn about their products. We also improved the product pages and footer to maintain a consistent and organized design across the website. We used Shopify, Liquid, HTML, CSS, and JavaScript to implement these changes and ensure everything works smoothly. The client now has a more modern and user-friendly website that presents their business clearly. Visitors can understand their products easily and browse the website comfortably, which helps improve customer engagement and supports business growth. Technology/PlatformShopify, HTML, JavaScript JS, CSS IndustryAutomotive ### Shopify website for 'Unicorn Cosmetics' in UK Client Brief'Unicorn Cosmetics' is a beauty brand offering eyelashes, makeup products, and accessories to customers worldwide through its online store. The company focuses on creating unique, stylish products and continues to grow its presence in the global beauty market. The client approached us to improve product pages on their website for clearer presentation and easier customer understanding. Our EndeavorThe client asked us to improve their product pages so customers could view product information clearly and use the pages without confusion. They wanted the pages to look clean, match their brand, and work properly on all devices. We updated the product page layout and improved how product details, images, and options are presented. Our team made design and structure changes using Shopify, Liquid, HTML, CSS, and JavaScript to ensure the pages look better and function correctly. We also tested the pages to confirm proper display and usability on mobile and desktop. As a result, the client now has product pages that are more organized and easier to understand. Customers can view product details more clearly and navigate the pages without confusion, helping improve the overall shopping experience and supporting better customer engagement and sales. Technology/PlatformShopify, HTML, JavaScript JS, CSS IndustryConsumer Products ### WordPress website for 'Lex Lingo Global' in Qatar Client Brief'Lex Lingo Global' is a translation service provider, offering professional language and document translation support to businesses and individuals. The company helps clients communicate across different languages through reliable translation services for legal, business, and educational needs. The client approached us to develop a website from scratch to present their services clearly and allow potential customers to easily send inquiries. Our EndeavorThe client asked us to build a complete website so they could present their translation and language services online. They wanted a clean and simple website where visitors can easily understand what the company offers and contact them for translation help. The website also needed to be easy to use, suitable for people from different countries, and work properly across all devices. We developed the website using WordPress, PHP, JavaScript, HTML, CSS, and MySQL. Our team set up a suitable theme and customized the layout, so the website looks clean and easy to use. We organized the pages in a simple structure so visitors can quickly understand the company’s services and read useful information about translation and language support. The content was added clearly, and simple contact forms were included so visitors can easily send inquiries. We checked the website across devices to make sure it works properly on desktop, tablet, and mobile screens. The client now has an easy-to-use website that explains their services well and helps potential clients contact them easily. This helps the business reach more people online and receive inquiries from clients who need translation support. Technology/PlatformPHP, My SQL, Wordpress, HTML, JavaScript JS, CSS IndustryEducation ### Shopify website for 'Protein4Life' in Romania Client Brief'Protein4Life' offers original premium food supplements, including vitamins, minerals, amino acids, and wellness products. The brand focuses on providing high-quality health and performance supplements with reliable customer support and trusted product selection. The client approached us to develop their online store from scratch for better speed, smoother operations, and organized product management. Our EndeavorThe client asked us to build their Shopify store from scratch and improve overall speed and performance. They also wanted us to move content from the old website, organize products better, and set up automatic product and stock updates. We developed the complete Shopify website using a premium theme and customized it to match their brand identity. Our team used Shopify, Liquid, HTML, CSS, and JavaScript to build and structure the store properly. We improved the website layout, simplified navigation, and optimized performance to fix speed issues and ensure smooth browsing across devices. We also migrated important content from the previous website with proper redirects and connected the store with their supplier system for automatic product updates. The client now has a fast and well-organized Shopify store. The improved speed enhances customer experience, the structured layout makes products easier to find, and automation reduces manual work while supporting smooth daily operations and future growth. Technology/PlatformShopify, HTML, JavaScript JS, CSS IndustryConsumer Products ### Industry Recognitions - ISO/IEC 27001:2013 - Drupal Partner - Google Partner - Beecker.ai Partner - Microsoft Gold Partner - Shopify Partner - BigCommerce Partner ## Key Clients - PayPal ## Packages ## Locations (4) ### New York, NY (Headquarters) - 1178 Broadway, 3rd Floor #1346, - New York, NY 10001 - United States - 16 - 20 employees - Phone: +19415271257 ### Portland, OR - 14121 Northeast Airport Way, #358642 - Portland, OR 97230 - United States - 2 - 5 employees - Phone: +1-855-796-2773 ### London, England - Unit 1846, London W1A 6US - London POBox6945 - England - 2 - 5 employees - Phone: +44 2079934232 ### Noida, India - SDF B-6, NSEZ, Sector 81, Noida 201305, Uttar Pradesh - Noida 201305 - India - 251 - 300 employees - Phone: +911204290800 ## Connections - Maia Morgan (Pop! Promos) ## Contact SynapseIndia [Send a message](https://clutch.co/profile/synapseindia) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/synapseindia/) - [Facebook](https://www.facebook.com/synapseindia) - [X](https://twitter.com/synapseindia)