Synapse Team

BACKGROUND

Please describe your company and position.

I am the CEO of CrewRed

Describe what your company does in a single sentence.

We provide cloud infrastructure management and consulting for Azure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• Our client's legacy application was operating on AngularJS, and they expressed the need to transition to React.js. We sought Synapse Team's specialized expertise to help us implement an incremental migration, ensuring that the AngularJS and React.js codebases could coexist throughout the transition period
• Our client was already using a Jenkins-based CI/CD pipeline. We needed Synapse Team to accommodate the new React.js codebase into this existing infrastructure. The goal was a seamless integration that supported automated testing and zero-downtime deployments for our client's application
• The client had specific performance benchmarks for their application. It was crucial for us to either maintain or improve these metrics during the migration. Synapse Team was brought in to optimize API calls, implement lazy loading, and ensure efficient state management within the new React.js framework

SOLUTION

How did you find Synapse Team?

Online Search

Why did you select Synapse Team over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synapse Team provided a detailed migration roadmap after auditing our client's existing AngularJS codebase. This included a component-by-component analysis and a timeline for the incremental transition to React.js. A major deliverable was the successful integration of the client's React.js codebase into their existing Jenkins-based CI/CD pipeline. This allowed for seamless deployments and automated testing, ensuring minimal disruption to our client's ongoing operations.

Synapse Team delivered a comprehensive performance optimization report that identified bottlenecks in the existing AngularJS application and outlined solutions for the React.js framework. This involved code-level optimizations like lazy loading and efficient API calls, ensuring that the application met or exceeded the client's performance benchmarks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By optimizing React components and implementing lazy loading, we were able to reduce the client's application initial load time by 25%. Post-integration of React into the Jenkins pipeline, the build and deployment time decreased by 15%, streamlining the development workflow for our client.

Achieved 100% feature parity between the old AngularJS and new React.js frameworks, while introducing two new features that were part of the client's product roadmap, all within the agreed-upon timeline. These outcomes served as concrete indicators of project success and client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adopted a clear and consistent communication strategy. Regular check-ins, be it daily stand-ups or weekly progress updates, ensured that both our team and our client were always in the loop. They were punctual in their deliveries. Even in instances where challenges arose, they were proactive in informing us ahead of time, presenting potential solutions, and adjusting timelines accordingly.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to integrate two fundamentally different frontend frameworks into a single, functioning application, ensuring that they coexisted seamlessly during the migration. This is a non-trivial feat that requires a deep understanding of both ecosystems.

Are there any areas for improvement or something Synapse Team could have done differently?

They exhibited a high degree of professionalism and technical proficiency. Given the complexity and demands of the project, they consistently met our expectations and navigated challenges effectively. As of now, there's nothing specific that comes to mind in terms of areas for improvement.

BACKGROUND

Please describe your company and position.

I am the Executive Account Manager of BramblingTech LLC

Describe what your company does in a single sentence.

BramblingTech is a Web and web app development outsourcing & outstaff company. I am an Executive Account Manager who guides customers and contractors from acquaintance to the project release.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• We were approached by our old client with a request to develop a customized site on WordPress, since this is not our core stack, we decided to turn to our trusted partner.

SOLUTION

How did you find Synapse Team?

knew each other for a long time

Why did you select Synapse Team over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were approached by our old client with a request to develop a customized site on WordPress, since this is not our core stack, we decided to turn to our trusted partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Released project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded to our needs within the expected timeframes. In terms of communication, everything was remote. Google Meet and Slack were used.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed of responses and the level of involvement in the process were at the maximum level.

Are there any areas for improvement or something Synapse Team could have done differently?

It had been a really good cooperation. I don't recall anything that had to be improved after their work was done.

BACKGROUND

Please describe your company and position.

I am the CEO of CodeSpace

Describe what your company does in a single sentence.

Software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• We have engaged the Synapse Team to augment and elevate our development needs. As we approached the launch of our B2B platform, we faced resource limitations, leading us to seek expertise from an external team

SOLUTION

How did you find Synapse Team?

LinkedIn

Why did you select Synapse Team over others?

• Close to my geographic location
• Good value for cost

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Synapse Team to integrate a React Native developer into our existing mobile application development process. This was particularly significant given that our application needed to be revamped to accommodate newer features and improved performance benchmarks. Key Deliverables: 

• UI/UX Overhaul
• Feature Integration
• Performance Optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post the UI/UX overhaul, we witnessed a 25% increase in average session durations. Users were not just spending more time on the app, but their interaction rates with the new features were also higher. With the introduction of the personalized recommendation engine, there was a noticeable 18% rise in click-through rates for the suggested content. 

This directly correlated with higher user satisfaction as the app became more attuned to individual user preferences. After the performance optimization, the app's crash rate was reduced by 40%. Load times increased by 20%, and API call responsiveness improved, leading to a smoother UX. Moreover, the app maintained consistent performance during peak usage, showcasing its improved scalability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They effectively use agile methodologies. This ensured that tasks were organized into manageable sprints and there was transparency at every stage. They were mostly punctual with their deliverables. On the few occasions, there were slight delays, they communicated proactively, providing clear reasons and new timelines. Their responsiveness to our needs was proactive. Open channels of communication were maintained throughout the project, and they were always receptive to our feedback and quick to implement any required changes.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to really dive into our project and see it not just as another contract but as a collaborative venture was refreshing. They had this knack for picking up on the little nuances of our business model and integrating them into the development process.

Are there any areas for improvement or something Synapse Team could have done differently?

We honestly struggled to pinpoint any significant areas of improvement. They were pretty much on the ball throughout our collaboration.

BACKGROUND

Please describe your company and position.

I am the Marketolog of Imaris

Describe what your company does in a single sentence.

Integrated digital marketing: SEO, PPC, Target, SMM, Web-development, Web-analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• We needed Synapse Team to craft some slick landing pages that really spoke to our client's fintech audience
• It was crucial they tied these pages into our current marketing groove and SEO vibe
• Nobody likes slow web pages, right? So we needed them fast and look sharp on both mobile and desktop

SOLUTION

How did you find Synapse Team?

Referral

Why did you select Synapse Team over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synapse Team was brought on board to give a boost to our client's fintech app. We really wanted to grab the audience's attention, so we needed something more than just the usual. 

Key Deliverables: 

• Three custom-designed landing pages with integrated call-to-action elements; 
• SEO optimization report post-integration, to ensure we were hitting the right notes; 
• A feedback loop process where we could chime in and make tweaks during the design phase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For sure, the project with Synapse Team was a whirlwind, and when the dust settled, we had some tangible wins to show for it: 

• After the launch of those newly minted landing pages, our client saw a significant uptick in user engagement. 
• Time spent on the pages increased by around 40%, which was way beyond our initial goal. Those pages weren’t just for show; they had a job to do. 
• The integrated call-to-action elements delivered a 25% increase in app downloads and sign-ups from the landing pages alone. 
• You know you’ve hit the sweet spot when users start talking. The client received a stream of positive feedback, with many appreciating the intuitive design and ease of navigation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used a combination of agile methodologies and traditional approaches which, in our experience, kept things moving smoothly.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team wasn’t just about doing the task at hand. They often offered insights and suggestions from their previous experiences, which added a layer of depth to the project. They involved us in the process, valued our input, and made us feel like true collaborators rather than just another client.

Are there any areas for improvement or something Synapse Team could have done differently?

While it's common in most projects to find areas that could use a tweak or two, with Synapse Team, it honestly felt like we hit the jackpot.

BACKGROUND

Please describe your company and position.

I am the CEO of inshi

Describe what your company does in a single sentence.

UI/UX, branding, graphic design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• Integration of third-party services with WordPress, ensuring data accuracy, real-time syncing, and error-free operations
• Ensure that the custom theme and plugin work flawlessly across Elementor, allowing us to design and structure content without breaking functionality or design
• Develop WordPress custom theme and plugin that are scalable, maintainable, and optimized for performance without compromising website functionality or security

SOLUTION

How did you find Synapse Team?

Online Search

Why did you select Synapse Team over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we engaged with the development team, we had a fairly comprehensive scope of work in mind. The team was tasked to conceptualize and implement a unique WordPress theme that aligns with our company's branding and functional requirements. This involved initial mock-ups, followed by actual development and iterations based on our feedback. Beyond the basic WordPress functionalities, we needed a few specific features for our site. A critical part of our website was integrating third-party services like our CRM and specific payment gateways. 

Key Deliverables: 

• A fully responsive, custom WordPress theme tailored to our branding guidelines. 
• A custom-built plugin to enhance our site's functionality. 
• Successful integration of specified third-party services ensuring real-time data syncing and error-free operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website's bounce rate, which was previously at 58%, decreased to 40% post-launch. This indicates that users found the new custom theme more engaging and navigable. The implementation of the bespoke plugin drastically improved website's specific functionalities. We saw a 30% increase in user interactions with features that the plugin facilitated, reflecting its value addition to our site's overall utility. 

After the specified third-party integrations, we observed a 20% increase in transactions made through the integrated payment gateway. Additionally, data syncing between our website and the CRM became smoother, with automation reducing manual entry errors by 90%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team employed a structured PM approach. They used tools like Trello, which kept us in the loop about each phase's progress. Their process was iterative, with clear milestones set from the beginning, and they were diligent in meeting those targets. Each phase of the project, from the design mock-ups of the custom theme to the deployment of the custom plugin and third-party integrations, was delivered within the stipulated time frame. 

One of the aspects I genuinely appreciated was their responsiveness to our feedback and needs. Whenever we had suggestions or identified areas of improvement during the iterative review stages, they were quick to acknowledge, discuss, and implement changes. Regular weekly meetings were scheduled to discuss progress, address concerns, and provide updates. Besides, they were available on call for any urgent requirements or modifications we wanted to discuss.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Beyond their evident proficiency in WordPress, the team showcased a deep understanding of the broader digital ecosystem. Instead of offering piecemeal solutions, they took a holistic view of our requirements. Many firms claim to put the client first, but this team truly lived it. Their commitment to maintaining open channels of communication was remarkable. We were never left in the dark.

Are there any areas for improvement or something Synapse Team could have done differently?

It's worth noting that during our collaboration, we didn't encounter any significant issues or challenges attributable to their approach or execution. Their work ethic and results were commendable, and I wouldn't hesitate to recommend them to other businesses.

BACKGROUND

Please describe your company and position.

I am the CBDO of Artjoker

Describe what your company does in a single sentence.

Software engineering and IT consulting company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

Accelerate the development timeline of our project.

SOLUTION

How did you find Synapse Team?

Referral

Why did you select Synapse Team over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: 

• Integration with Existing Teams: Synapse Team's developers have been seamlessly integrated into our existing development teams. Regular alignment meetings between Synapse Team developers and our project leads to ensure everyone is on the same page. 
• Accelerated Development: Synapse Team has been working on priority modules and features that have been identified as bottlenecks. Their developers have been provided with all necessary documentation and resources to quickly get up to speed. 
• Quality Assurance and Testing: In addition to development, the Synapse Team has been assisting in identifying potential bugs and areas of improvement. 

Key Deliverables: 

• Completion of priority modules and features within the specified timeline. 
• A set of documented feedback and recommendations. 
• QA reports highlighting potential bugs and areas of improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to expedite our development process, completing project milestones 20% faster than anticipated. With the combined efforts of our teams and the Synapse Team, we reduced software bugs by 30% compared to previous releases. The integration of Synapse Team’s expertise resulted in the addition of three innovative features that were not originally in the project scope but have since been recognized as valuable by beta testers. 

Despite the complexity of integrating new members into a project, the collaboration led to a seamless blend of skills and perspectives, resulting in fewer internal revisions and increased productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Synapse Team's approach to project management is systematic and transparent. We have a combination of agile methodologies, regular check-ins, and robust documentation which ensures that all stakeholders are consistently in the loop. Synapse Team is readily available via email and instant messaging, ensuring we never feel out of touch. 

In summary, the Synapse Team showcased commendable project management skills. Their punctuality, combined with their proactive communication and adaptability, made the collaboration smooth and effective. --- This is a generic response, and you should adjust the details to reflect the actual experience and interactions you had with the Synapse Team.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of the Synapse Team is their unwavering commitment to excellence. Their ability to integrate seamlessly with our internal teams, proactive approach, and innovative problem-solving skills set them apart from other vendors we've worked with in the past.

Are there any areas for improvement or something Synapse Team could have done differently?

We are satisfied with Synapse Team's performance.

BACKGROUND

Please describe your company and position.

I am an executive of UnderwaterPro

Describe what your company does in a single sentence.

We are the First Underwater Talent Network Worldwide. Our mission is simple: to provide a valuable and user-friendly tool that streamlines the job search process and facilitates talent recruitment for companies worldwide. We understand the challenges faced in the underwater industry, and we’re here to bridge the gap between employers and professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• Customise our website
• Improve the performance and speed

SOLUTION

How did you find Synapse Team?

Upwork

Why did you select Synapse Team over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Synapsea team demonstrated an exceptional grasp of my requirements right from the outset. The clarity and effectiveness of their communication throughout the process truly stand out. Not only are they a group of pleasant individuals, but they also exhibit remarkable professionalism. As I shared the features I aimed to implement, they not only offered advice but also presented optimal approaches and alternative solutions. 

This collaborative dynamic was immensely valuable to me, fostering a sense of trust and reliability. In contrast to other developers who merely complete tasks without genuine investment in your project, Synapsea's distinctive quality lies in their genuine engagement. Regarding the deliverables, they skillfully tailored numerous aspects of both the front-end and back-end of the website to align with my needs. 

Their proficiency in customizing these elements was noteworthy. In conclusion, working with the Synapsea team has been a truly positive experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The features delivered on time and quality. Fluent communication at all times

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very good!

What was your primary form of communication with Synapse Team?

Email or Messaging App

What did you find most impressive or unique about this company?

I liked their work ethic, transparency, straightforward approach, and professionalism.

Are there any areas for improvement or something Synapse Team could have done differently?

Based on my collaboration, I'm really pleased. Nothing to mention for now

BACKGROUND

Please describe your company and your position there.

I'm a Partnerships Manager at a mid-size software development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

We've hired Synapse Team in order to scale up our team to add extra development capacity at our E-commerce project.

SOLUTION

How did you select this agency and what were the deciding factors?

We found them online and invited them to join our RFP process. We shortlisted Synapse Team and another vendor from a longer list of partners. There are a few key points why we choose them - amazing communication and technical skills and expertise with E-commerce projects.

Describe the project in detail and walk through the stages of the project.

The project was already ongoing, our team made an MVP release and received feedback from the market. We have compiled a backlog for the next 6 months with a list of the necessary functionality. At this moment we've invited the Synapse Team to join us. We worked according to Scrum, observing all the necessary activities. We managed to launch all the planned functionality, which increased the number of users and the revenue on the platform.

Describe the recruitment process in detail.

The First step was a pre-screening interview with our Project Manager and Tech Lead to check general communication and technical skills.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We received very skilled developers who could develop new features with high quality at a fast pace. Since they've been helping our project to deliver faster, our time to market has been positively impacted.

How effective was the workflow between your team and theirs?

We had daily stand-ups, as well as short conversations with the developers throughout the day to discuss bugs, and issues or ask for advice.

What did you find most impressive or unique about this company?

We're impressed with their ability to understand our needs and choose the right developer for our project.

Are there any areas for improvement or something they could have done differently?

Not really, their service was as good as possible.

BACKGROUND

Please describe your company and your position there.

CEO, Software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

We've hired Synapse Team in order to speed up and boost our development needs. We had an Edtech platform waiting for the start and faced resource issues. That is why we have decided to hire an external team.

SOLUTION

How did you select this agency and what were the deciding factors?

We were looking for Ukrainian service providers, and one of our teammates referred them to us since he had good interaction with them in the past. Synapse Team has proven experience in the field of IT Staff Augmentation, which became an advantage for us in choosing their company.

They seemed to be trustworthy and confident and everyone on their team was good at communication. We were in touch with 4 companies, but none of them was such proactive as Synapse Team. We had a feeling that their dynamic execution is something that we really need.

Describe the project in detail and walk through the stages of the project.

Project was divided into milestones & Agile sprints according to our needs.

Describe the recruitment process in detail.

Recruitment process was next:

1. Short call with our Product Manager to check compatibility with current team and general soft skills.
2. Tech interview with live coding with our software team leader.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to deliver the project on time, it wouldn't have been possible without them.

How effective was the workflow between your team and theirs?

They respond to our needs within our expected timeframes. In terms of communication, everything’s remote, and we use Google Meet and Slack.

What did you find most impressive or unique about this company?

The level of personal attention they gave us was really impressive.

Are there any areas for improvement or something they could have done differently?

We had a really good cooperation with their team, I don't recall anything to improve.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of AdvantiSS. AdvantISS is a custom software development company, based in Ukraine. We create software solutions from prototype to launch and technical support for entrepreneurs from the EU countries and US. We develop custom CRM systems, business automation software, legal tech, and fintech platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

Our company aimed to augment one of our development teams with front-end developers.

SOLUTION

How did you select this agency and what were the deciding factors?

We were looking for Ukraine-based partner that could help us. After we filtered out a list of the best providers to work with our team, we arranged a series of interviews with potential vendors. Synapse Team attracted us with their professionalism and preparation for our meeting. They invited JS technical lead who collected our requirements, and within one working day, we had already scheduled interviews with candidates for our project. After the interviews, we realized that these were the right people.

Describe the project in detail and walk through the stages of the project.

We went through an interviewing process to make sure the person’s personality would be a good fit. Then, our technical team will ensure their skills are compatible with our vision for the application. Next step was onboarding process, their two front-end engineers got acquainted with the whole project team, backend, QA, Product manager. Synapse Team handled front-end development for two platforms, which are focused on React. They delivered responsive and efficient solutions, leading the effort from both a coding and a UX perspective.

Describe the recruitment process in detail.

We had two stages of interviewing for developers - soft skills test and technical interview with live coding.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We managed to release products with all the planned backlog in time. It was hectic months for the team because backlog was so huge, but we did it!

How effective was the workflow between your team and theirs?

We found common ground quickly, and engineers easily integrated into our team.

What did you find most impressive or unique about this company?

They didn't just provide a resource with the necessary skills, they also provided solutions to develop the project. That's how they bring value to business goals.

Are there any areas for improvement or something they could have done differently?

I think that they were great.