Supportsoft Technologies

BACKGROUND

I am the Director/CEO of Free From Fees Pty Ltd.

We are developing a new way that retail outlets can accept payments with a very low transaction fee without relying on the traditional debit/credit card method.

OPPORTUNITY / CHALLENGE

• Build the application
• Integrate third party software into our system for compliance reasons

SOLUTION

Online Search

• Pricing fit our budget
• Good value for cost
• Company values aligned

2-5 Employees

To design a new phone app, incorporating all my ideas and having to be adaptable when incorporating third party software to be able to comply with their own compliance requests when it comes to fintech services.

RESULTS & FEEDBACK

The delays that have come during the build process have all been from third party partners. Supportsoft have increased or decreased their output to deal with this and have been flexible with their timelines helping me to control these. We are almost there, still onboarding two companies at present which were necessary latecomers to the party due to law changes.

Everything I asked for I got, from regular updates when things were going fine;, to stand downs when things were out of our control.

• Virtual Meeting
• Email or Messaging App

It feels collaborative, like a team rather than client/customer. That is important to me.

Not that I can think of, this might be a hindsight question for a year from now...

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Inclusable, an event discovery app that uses AI and real insights to make accessible event listings easy to find, ensuring everyone, including people with disabilities, can confidently attend concerts, festivals, and cultural experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Supportsoft Technologies?

We needed support with our app development.

SOLUTION

What was the scope of their involvement?

Supportsoft Technologies has been responsible for designing, developing, and testing our mobile app and web platform. The app has event and venue functionality, accessibility information, mapping, and a number of complex integrations. Supportsoft Technologies has worked closely with me throughout the development process and has helped turn the original concept into a real, functioning platform.

What is the team composition?

We’ve worked with 2–5 teammates from Supportsoft Technologies.

How did you come to work with Supportsoft Technologies?

We found Supportsoft Technologies through an online search. We chose them because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Supportsoft Technologies has been willing to work through problems, make changes as the product has evolved, and continue improving the technology as Inclusable has grown. They have been responsive, approachable, and committed to finding solutions when challenges have come up.

How did Supportsoft Technologies perform from a project management standpoint?

Supportsoft Technologies has delivered on time. We communicate via in-person meetings.

What did you find most impressive about them?

As a founder, having a development team that understands that a product will continue to change and improve is extremely important. I appreciate the work Supportsoft Technologies has put in, and I’m looking forward to continuing to build with them.

Are there any areas they could improve?

There’s nothing I can come up with.

BACKGROUND

Please describe your company and position.

I am the Manager Events and Promotions of Labsans Australia Association

Describe what your company does in a single sentence.

we are a non for profit charitable organisation 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

Website Creation

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• create a new website
• add Paypal payment gateway

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Specific objectives set at the beginning of the project and their completion rates.
• Sustained engagement or initiatives taken by participants after the project concludes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management outcomes were notably positive, demonstrating a high level of organization and efficiency throughout the initiative.

• Timely Delivery of Items: All project milestones and deliverables were completed on schedule. The team established clear timelines and adhered to them, ensuring that each phase of the project was executed as planned. This reliability fostered confidence among stakeholders and allowed for seamless progress towards our goals.
• Responsive Communication: The project team was exceptionally responsive to my queries and concerns. They maintained open lines of communication, often addressing questions within a day. This proactive approach not only kept me informed but also made me feel valued as a stakeholder in the process.
• Effective Problem-Solving: Whenever challenges arose, the team demonstrated a remarkable ability to adapt and find solutions quickly. Their willingness to listen and adjust based on feedback ensured that our needs were met without significant delays.
• Collaborative Environment: The team fostered a collaborative atmosphere, encouraging input and participation from all stakeholders. This inclusivity enhanced the overall effectiveness of the project and made it easier to address any issues that surfaced.
• Quality Outputs: The final deliverables were of high quality, reflecting the team’s commitment to excellence. Each item not only met expectations but often exceeded them, showcasing the thoroughness of their planning and execution.
  Overall, the project management outcomes were highly successful, marked by timely deliverables, effective communication, and a collaborative spirit that greatly contributed to the project's success.

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sandeep's proactive approach was instrumental in the success of the project. He took the time to understand my needs thoroughly, ensuring that we were aligned from the very beginning. As this was a new experience for me, his guidance was invaluable.

Sandeep’s expertise provided me with the confidence to make sound decisions throughout the process. He offered clear explanations and practical advice, which helped me navigate challenges with ease. His support made the entire experience feel manageable and enjoyable.

Thanks to his dedication and knowledge, we were able to create a beautiful website that met all of my expectations. Sandeep's commitment to my vision truly made a difference, and I am grateful for his assistance every step of the way.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of WOW Feel Good Now Pty Ltd

Describe what your company does in a single sentence.

WOW Feel Good Now is a health and wellness app - a one-stop shop for feeling good.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• App Development
• Website Development

SOLUTION

How did you find Supportsoft Technologies?

• Online Search
• Other

Why did you select Supportsoft Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• very customer focussed a genuineness

How many teammates from Supportsoft Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• App Development from start to finish. 
• Website to accompany the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app development was allocated a number of stages to ensure that each stage was completed before moving on to the next stage. The project is a success because the app is live on Google Play and Apple and is working well. The team were incredibly dedicated to ensuring my app's success. The website is a success because it has met the brief and also live and works well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Supportsoft Technologies are very professional and customer-focused. They genuinely care about their customers and the projects they work on. They consistently communicated via email and we had Zoom meetings at various milestones to discuss the project's needs. They genuinely want their customers to be a success so they are very dedicated through the project management process.

They care about their customers and their projects and will see the project through to the very. end with professionalism, commitment and care.

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Trust building. You take a big risk investing your money, IP, ideas, time and love when you build an app. Working with an organisation you have never worked with is an exercise in trust. It's vital to build trust at the outset. 

Because of the way the team was with me from our first phone call and then our first online meeting, I genuinely felt I could trust Supportsoft Technologies right from the beginning regardless of who was working on the project and where they were located in the world. They are highly service-orientated and genuinely want the best for their customers. 

As a result of the trust built, I will continue to work with Supportsoft Technologies on future projects and new versions of my app.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

No matter what project you work on, there are always opportunities for reflection and growth. I'm genuinely grateful for everyone at Supportsoft Technologies - we've built a foundational working relationship now that is ongoing and I know we will build on what we learned and keep advancing. 

If I could change anything, it's more about my knowledge of how to build an app - I had never worked on an app before, so I've learned a lot about planning and forecasting in a lot more detail before you build the app. Supportsoft Technologies were very flexible and maintained a genuineness to see my project succeed even when we faced challenges completely out of our control. I'm so grateful for them.

BACKGROUND

Please describe your company and position.

I am the Research Fellow of Monash Univeristy

Describe what your company does in a single sentence.

Large Public University

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUPPORTSOFT TECHNOLOGIES to accomplish?

Create an online web app to host an AI for predicting medical outcomes

SOLUTION

How did you find SUPPORTSOFT TECHNOLOGIES?

Online Search

Why did you select SUPPORTSOFT TECHNOLOGIES over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from SUPPORTSOFT TECHNOLOGIES were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team developed a web app which allows doctors to put values into a web page and get a prediction on the outcome of patients who are receiving artificial heart-lung support. They took our compiled AI and developed the front- and back-end for us. They also did the frontend design according to our specifications and helped us to debug the app after development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Team delivered a working web app that interacted with our compiled AI model and python code. The output displays a HTML file which is generated from python code.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely delivery of agreed features and good communication. They were very patient with my company, which can be slow regarding decisions and approvals.

What was your primary form of communication with SUPPORTSOFT TECHNOLOGIES?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I just liked that they got in and got it down. I would send them lists of things to fix and they would just fix it. It was very easy. They were one of the few companies that could build a web app interfacing with Python. Most of the other companies I spoke with could only do front-end design.

Are there any areas for improvement or something SUPPORTSOFT TECHNOLOGIES could have done differently?

I thought they were pretty great. The final quoted price was a bit higher than the initial quotes, but they did a good job, so I didn't mind too much.

BACKGROUND

Please describe your company and your position there.

We are a private enterprise and our main role is promoting bilateral trade between Italy and Australia. My role as a trade's and projects assistant is to facilitate this trade and create complimentary projects and networking events

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES, and what were your goals?

For our New project that promotes Made in Italy and Italian restaurants

SOLUTION

How did you select this vendor and what were the deciding factors?

Professionalism and great price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a meeting to describe the project and get the web designers thoughts on potential design. The web designers (Sandeep) showed us some samples and we made a plan. this was followed up subsequent meetings durning the development process to make sure our input was always involved in the creation of the site.

How many people from the vendor's team worked with you, and what were their positions?

We primarily worked with Sandeep who coordinated and designed the site.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website has been a great success with many customers commenting us on the site.

Describe their project management style, including communication tools and timeliness.

The project management style was amazing! Everything was done in a timely and efficient manner and any changes to the site were done immediately.

What did you find most impressive or unique about this company?

Sandeep was absolutely amazing, our lines of communication were always open he worked with the utmost professionalism. I could not speak for highly not his work.

Are there any areas for improvement or something they could have done differently?

So far the service has been amazing!

BACKGROUND

Please describe your company and your position there.

Vitatree Australia is a leading supplements and vitamins brand, which belongs to B.Pure Australia. I'm working as the Marketing Manager at Vitatree.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES, and what were your goals?

Our website was built quite a long time ago and it was outdated. When I joined Vitatree, the first project was to rebuild the website. The ultimate goal was to renew the website including upgrading the design, relocating the server, and enhancing website performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was searching for a vendor and SupportSoft was one of the 1st companies approaching us. We went to several meetings and proposals before signing the agreement.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After signing the agreement, we had a kick-off meeting. We went through all of the requirements before Vitatree provided our brand kit. SupportSoft quickly sent us the wireframe and draft design. There were quite a few times of back and forth, yet we smoothly moved to the development phase. SupportSoft also helped us to consolidate the new website to Shopify and has been supporting us until now.

How many people from the vendor's team worked with you, and what were their positions?

I mainly talked to Sandeep, who is the project manager. He was really helpful. There was also a developer dedicated to this project and she was proactive.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website works better than the old one. We got a few compliments from clients. The speeding is also good.

Describe their project management style, including communication tools and timeliness.

We communicated mostly via emails, yet Sandeep aka Project Manager occasionally scheduled e-meetings to get quick confirmation and discussion.

What did you find most impressive or unique about this company?

They were proactive to any inquiries from clients.

Are there any areas for improvement or something they could have done differently?

There were bugs here and then, but they quickly fixed.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of The Worn Cloth, and we’re focusing on buying and selling designer items through consignment. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SUPPORTSOFT TECHNOLOGIES?

I had a concept, and I needed help designing a logo and setting up a Shopify e-commerce platform. After those were done, I would also be needing help in SEO and social media marketing.

SOLUTION

What was the scope of their involvement?

First, SUPPORTSOFT designed my logo and business cards. After that, they developed my website. They also sent me online training tutorials on how to use the platform. 

SUPPORTSOFT then explained why we need to implement SEO improvements on the site, and they walked me through all the necessary steps. Additionally, they’ll be doing my social media marketing — they’ll handle my posts, emails, and monthly reports. 

My website is pretty much finished, and I’m only uploading products at the moment. 

What is the team composition?

I’m working with Sandeep (Project Manager) and Saurabh (Founder). 

How did you come to work with SUPPORTSOFT TECHNOLOGIES?

I posted an ad online with a brief description of what I was planning to do and the support I needed. Five companies came back to me, but SUPPORTSOFT called me instead of just sending their proposal. 

We had a conversation, and it was just easy to talk with them. After that, I read their reviews online, and I decided to work with them. 

How much have you invested with them?

I’ve spent about $5,000 AUD (approximately $4,000 USD) so far. 

What is the status of this engagement?

We started working together in September 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve shown SUPPORTSOFT’s work to my family and friends, and they’ve loved it. I find it incredible how they’ve transformed my ideas into the exact logo design that I want. They’re a great team to work with — they listen to what I say, and they tweak my ideas a little bit to make them more marketable. 

I like working with SUPPORTSOFT because their team does everything — it’s more convenient working with them. I’ve come to them with an idea, and they’ve pushed the whole project along in one nice, easy package. 

I’ve always had a bricks-and-mortar shop, and I’ve had no idea what to do going from a physical shop to an online store. They made the whole process so easy, and they made me understand how everything works. 

How did SUPPORTSOFT TECHNOLOGIES perform from a project management standpoint?

SUPPORTSOFT is brilliant at project management, and they’re quicker than I expected them to be. They also have excellent aftercare and support. 

They’re accessible 24 hours a day, and if I don’t understand how to upload products, they walked me through from the beginning. We communicate through emails and in-person meetings. 

What did you find most impressive about them?

SUPPORTSOFT makes me feel at ease while working with them. I have no technology background, but they’ve made me comfortable throughout the process. If I ask questions, they don’t make me feel stupid about things I don’t understand — they’ve explained everything very well. 

Are there any areas they could improve?

I can’t think of anything. They’re such a good team to work with. I’ve already recommended them to other people. 

Do you have any advice for potential customers?

Work with them right away. If you’ve got an idea, go with it — they will help you out. 

BACKGROUND

Please describe your company and your position there.

I am the owner of NAROKU - based in Melbourne Australia, we produce a range of candles, bath, body and cleaning products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES?

To create new product labels of 63 products. wanted to outsource this to help make the labels look more modern. we wanted this to help generate more sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

We posted our query on a couple of different website (upwork / service seeking), the main things we were looking for was an Australian based business, one that could would within my tight budget and time frame. The main factor was the quote that was sent through.

NONE of the other quotes when into so much detail, as to what work was going to be done, Support Soft Technologies sent me through a multi page document which included alot of valuable information, by the time i finished reading it all i knew exactly what they were going to achieve and when i was going to receive my final artwork.

Describe the project in detail and walk through the stages of the project.

After a couple of emails back and forth (i didn't have a phone at the time), i supplied them with a some samples of the looks / styles i was hoping the end result would look like. I also supplied them with all of the details with what i was after on each label, it was a bit of a messy project on my part as i had several different label sizes across 63 different products. BUT the end result was a fantastic looking bunch of label designs.

How many resources from the vendor's team worked with you, and what were their positions?

I was first sent through a quote from the director, who then passed me on to one of their designers to complete the work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results were fantastic, and I couldn't have done a better job myself. I don't have any results just yet but hope to soon, The labels are currently being printed, and i hope to take new photos and load them onto my website within the next week. I am doing a massive relaunch as soon as this is done, which i am hoping will bring in some much needed sales.

How effective was the workflow between your team and theirs?

From start to finish communication was great. They understood what I wanted to achieve and delivered me an awesome range of designs.

What did you find most impressive or unique about this company?

I am extremely happy with the end results of the project, the thing i found most impressive was the initial quote that came through, when i posted my original ad for this job i included as much detail as i could on what i wanted done, including the fact the i had a small and tight budget to work with and giving a list of all the label sizes and # of products per size.

Support Soft were the first to come back with a quote and i must say compared to all of the other companies that quoted this one stood out from the rest. I had some beyond ridiculous quotes come back, some were just too expensive others said the job was "too messy". From start to finish i had not one problem with Support Soft, even when the label designs came back for review most were perfect first go (others just needed a slight tweeking)

Are there any areas for improvement or something they could have done differently?

I don't think so, i had great communication and was (and still am) extremely happy with the end result and i cant want to be able to take photo's and load them onto the website.

BACKGROUND

Please describe your company and your position there.

Sole trader

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES?

Web design

SOLUTION

How did you select SUPPORTSOFT TECHNOLOGIES and what were the deciding factors?

Nil

Describe the project in detail and walk through the stages of the project.

Website design

How many resources from the SUPPORTSOFT TECHNOLOGIES team worked with you, and what were their positions?

1 website design

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great service

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive or unique about this company?

All staff has been great at assisting us in any situation.

Are there any areas for improvement or something they could have done differently?

Nil