Supportsoft Technologies

BACKGROUND

Please describe your company and position.

 I am the App development of a business services company 

Describe what your company does in a single sentence.

Transform ideas into real business 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Create an app

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. User Registration and Profiles:
   • Allow users to create profiles with relevant information.
   • Customize profiles with profile pictures and personal details.
2. Idea Submission and Collaboration:
   • Provide a platform for users to submit business ideas.
   • Facilitate collaboration by allowing users to team up based on shared passions.
3. Learning Resources:
   • Offer a comprehensive learning section with educational content.
   • Provide resources on entrepreneurship, idea validation, and project management.
4. Incubation and Project Validation:
   • Guide users through an incubation journey for their ide|as.
   • Enable community validation through voting, feedback, and discussions.
5. Subscription Model:
   • Implement a subscription-based access model for users.
   • Drive user commitment and engagement through subscription fees.
6. Funding and Social Impact:
   • Finance high-potential projects through subscription funds.
   • Prioritize projects that generate wealth and address societal needs.
7. Entrepreneurial Collaboration:
   • Foster an environment of collaboration and idea sharing.
   • Encourage users to team up to enhance project potential.
8. Resource Matching:
   • Offer a job board for users to contribute their skills to projects.
   • Connect individuals with relevant expertise to projects in need.
9. Entrepreneurial Guidance:
   • Assist users in overcoming fear and uncertainty in their entrepreneurial journey.
   • Provide guidance on project creation, validation, and development.
10. User Interaction and Networking: -
    • Facilitate user networking through discussions and messaging.
    • Encourage interaction and knowledge exchange within the community.
11. Real-World Problem Solving: -
    • Emphasize projects that address real-world problems and societal challenges.
    • Drive projects to offer genuine value and create a positive social impact.
12. Project Launch and Promotion: -
    • Help launch projects after community validation and review.
    • Promote projects to gain traction and visibility within the community.
13. User Notifications: -
    • Notify users about project progress, collaborations, and interactions.
    • Keep users engaged and informed throughout their entrepreneurial journey.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing fase when I can try the app in my phone

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They been really fast in deliver and fast to adapt to my changes and requests 

What was your primary form of communication with Supportsoft Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Supportsoft Technologies provides a human sense of problems I can have and tries to solve any inconvenience.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

They been very profesional and it's really hard to adapt to all type of clients and I think they did a really good job

BACKGROUND

Please describe your company and position.

I am the Taxation Accountant of Harbour Accounting

Describe what your company does in a single sentence.

Accounting practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Website re-vamp
• Modern
• Easy to use
• Transparent

SOLUTION

How did you find Supportsoft Technologies?

Bark

Why did you select Supportsoft Technologies over others?

Pre sales support

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Re-design and implement new web site

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met timetable milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication through Zoom, emails

What was your primary form of communication with Supportsoft Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

They underpromise and overdeliver. e.g. personalised how to video

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of Ultraottherapy

Describe what your company does in a single sentence.

We are occupational therapists 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Go develop our custom webapp

SOLUTION

How did you find Supportsoft Technologies?

• Online Search
• Referral

Why did you select Supportsoft Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were very good in communication 

Good custom Web app developer 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All was good 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very punctual on time 

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very knowledgeable and honest people.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

No 

BACKGROUND

Please describe your company and position.

 I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

Wholesale Medical Devices into Pharmacy & Medical Markets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Build an Australian Hosted Medical APP
• App Available on Google and Apple
• Build Backend Management to collect data

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an Health phone APP hosted in Australia that integrates with Bluetooth devices such as blood pressure. App available iOS and Google. Show results in graph form within APP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

APP Successfully launched and available to Australian market and active with over 250 Users already

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responded well, especially of there were any problems around go live time, the offer great after sales support

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Skill level in being able to deliver a complicated health APP. Also, they were good, honest people to work with and very trustworthy.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

Best communication is after 3pm maybe more collaboration during Australian office hrs but its understandable as some team members are based offshore,

BACKGROUND

Please describe your company and position.

I am the CEO of Clubland services

Describe what your company does in a single sentence.

A software platform to help clubs and groups with their admin.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Create a platform for clubs to use
• Create an ecommerce component
• Help with design

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design, develop and create a platform that would allow clubs and organisations to sign up and create their own individual portal which would allow them to create, track and sell revenue making products. Alleviating the workload on volunteers and streamlining the sales process. SupportSoft Technologies created the UI/UX design, identified areas for improvement, implemented best practice protocols and brought our idea to life.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• An online platform that allowed clubs to sign up and create their own portal.
• An easy to use sign up process.
• An easy to use member portal and easy add products for sale.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team were always happy to take in any amendments we needed. They responded promptly with updates to requests and were easy to get in touch with.

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to contact. We’re happy to make changes where needed and worked hard to meet deadlines.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Stylist of Estylist

Describe what your company does in a single sentence.

Online fashion styling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Create web app

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

I felt supported and understood

Describe the scope of work in detail. Please include a summary of key deliverables.

• Fashion Artificial Intelligence
• Personally styled online store

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The web app functioning effectively 
• Additions being made- requests being carried out effectively

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were great! Sandeep and the developers addressed my needs in a timely manner

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like their friendliness and willingness to work with me. 

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

Supportsoft Technologies was excellent. I found personally that it worked well for me to have regular meetings to touch base and ensure that we were all on the same page. I really appreciated that they were very supportive of this- I will continue to work with support soft and the only changes I would make is to have a regular meeting on the same day every week.

BACKGROUND

Please describe your company and position.

I'm an executive at Gun Traders Australia

Describe what your company does in a single sentence.

Gun Traders Austraila are an onine classified ad site

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• revolutionize the way buyers and sellers connect, creating a seamless and efficient platform for transactions
• Build a website to empower individuals and businesses by providing a trusted and user-friendly space where they can buy and sell a wide range of products or services
• Build a website to address current pain points of the existing marketplaces

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website Development:
  • Custom Website Development: 
    • Create a bespoke website design that stands out with its clean, visually appealing, and user-friendly interface. 
    • The design should mirror the professionalism and trustworthiness that define our platform. By prioritizing custom-built solutions outside the realm of WordPress, Wix, and WooCommerce, we aim to craft a unique, high-performance online platform that meets our specific needs and offers an exceptional UX. 
  • Responsive Design: 
    • Prioritize full responsiveness, ensuring an exceptional UX on various devices, including desktops, mobiles, and tablets. 
  • Tailored User Registration: 
    • Implement two distinct online registration processes, catering to 'Private' and 'Dealer' users. 
    • Allow private sellers to register individually, while offering dealers the option to register their businesses. 
  • User-Centric Dashboards: 
    • Develop intuitive user dashboards for both private sellers and dealers, empowering them to effortlessly manage their profiles, listings, and advertisements. 
  • E-commerce Functionality: 
    • Ensure the website's readiness for e-commerce operations, facilitating the purchase of advertising space and potential future e-commerce features. 
    • Incorporate secure payment gateways to facilitate transactions. 
• Advertising Space Management:
  • Ad Space Purchase: 
    • Facilitate the direct purchase of advertising space on the website, catering to both private sellers and dealers. 
    • Implement a user-friendly and secure checkout process to ensure a seamless experience. 
  • Pricing Plans: 
    • Provide a variety of pricing plans for advertising space, offering different durations and placement options to accommodate the needs of both private sellers and dealers. 
    • Enable easy selection and customization of advertising packages to suit individual preferences.
• Content Management:
  • Admin Panel: 
    • Create a robust admin panel that allows administrators to manage and update content seamlessly. 
    • This includes adding, editing, or removing listings, categories, and advertisements. 
• Front-End Editing: 
  • Enable front-end customers to manage their listings and advertisements, including adding new listings, updating content, and uploading images.
• Navigation and User Experience 
  • Intuitive Navigation: 
  • Design a user-friendly and intuitive navigation menu and site structure that makes it easy for users to find relevant content. 
• Search Functionality: 
  • Implement advanced search capabilities, including filters and sorting options, to help users discover products efficiently. 
• Security and Compliance 
  • Security Measures: 
    • Implement robust security measures to protect user data, transactions, and the overall website from potential threats. 
  • Privacy Compliance: 
    • Ensure compliance with Australian privacy and data protection regulations. 
• Updates and Maintenance 
  • Ongoing Support: 
    • Provide ongoing technical support and maintenance to address any issues, updates, or improvements required post-launch. 
  • Scalability: 
    • Ensure the website's architecture is scalable to accommodate future growth and additional features. 
• Testing and Quality Assurance 
  • Conduct thorough testing to identify and resolve any bugs or issues before the website goes live. 
• Documentation 
  • Provide comprehensive documentation that outlines the website's functionality, features, and how to perform routine updates and maintenance tasks. 
• Training 
  • Offer training sessions for efficient use of the website and its admin features. 
• SEO Optimization 
  • Implement on-page SEO best practices to enhance the website's visibility in search engines. 
• Reporting and Analytics 
  • Integrate analytics tools (e.g., Google Analytics) to track user behavior, measure performance, and gather insights for continuous improvement. 
• Compliance with Australian Standards 
  • Ensure the website complies with Australian web accessibility standards and other relevant regulations. 
• Post-Launch Marketing Support 
  • Provide optional marketing support to help promote the website and attract users

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

website design that stoods out with its clean, visually appealing, and user-friendly interface: 

• A unique, high-performance online platform that mets our specific needs and offers an exceptional UX. 
• Implement 2 distinct online registration processes, catering to 'Private' and 'Dealer' users. 
• Allow private sellers to register individually, while offering dealers the option to register their businesses. 
• Intuitive user dashboards for both private sellers and dealers. 
• The website's readiness for e-commerce operations, facilitating the purchase of advertising space. 
• Incorporate secure payment gateways to facilitate transactions. 
• The direct purchase of advertising space on the website, catering to both private sellers and dealers. 
• Implement a user-friendly and secure checkout process.
• A variety of pricing plans for advertising space, offering different durations and placement options to accommodate the needs of both private sellers and dealers. 
• Easy selection and customization of advertising packages to suit individual preferences. 
• A robust admin panel that allows administrators to manage and update content seamlessly. 
• Front-end customers are able manage their listings and advertisements, including adding new listings, updating content, and uploading images. 
• A user-friendly and intuitive navigation menu and site structure that makes it easy for users to find relevant content. 
• Advanced search capabilities, including filters and sorting options, to help users discover products efficiently. 
• Robust security measures to protect user data, transactions, and the overall website from potential threats. 
• Compliance with Australian privacy and data protection regulations. 
• Updates and Maintenance 
• Testing and Quality Assurance 
• Thorough testing to identify and resolve any bugs or issues before the website goes live.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. Their response time was quick and their communication was excellent

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The website was challenging to design due to strict government compliance and regulations, there were a few stubbling blocks that were overcome. They worked well with us to ensure are platform was robust and compliant.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

At times there were some cosmetic errors and minor mistakes that could have been avoided however these were recified when I provided the feedback

BACKGROUND

Please describe your company and position.

I am the executive of Shareseat Pty Ltd

Describe what your company does in a single sentence.

Shareseat is ride sharing App. You can easily communicate with fellow riders and drivers traveling with you, ensuring a personalized ride experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Develop IOS and Android APP for sharing and booking the rides.

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a mobile application for both iOS and Android platforms that facilitates carpooling. The app will locate potential riders based on your current location or a selected area. Users can customize their preferences for travel, and the app will offer a convenient payment system for each ride while maintaining a comprehensive history of all previous rides.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User Adoption Rates: Measure the number of downloads and installations of the app on both iOS and Android platforms. Track the growth in the user base over time. 
•  User Engagement: Monitor the frequency and duration of user interactions with the app. Evaluate the number of daily, weekly, and monthly active users. 
• Ride Requests and Matches: Analyze the number of ride requests made through the app. Track successful matches between drivers and riders. 
• Geographical Coverage: Assess the expansion of the app's coverage in terms of supported locations and areas. 
• Preference Customization: Evaluate the percentage of users who customize their travel preferences. Monitor changes in user preferences over time. 
• Payment Transactions: Track the volume and frequency of payment transactions within the app. Monitor the adoption rate of the payment system. 
• Ride History: Measure the completeness and accuracy of the ride history feature. Evaluate user satisfaction with the ability to review past rides. 
• User Feedback and Ratings: Collect user feedback through reviews and ratings. Monitor trends in user satisfaction and address any issues raised.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, it was delivered on time, and they are very quick and helpful.

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their excellent communication. My account manager and project manager are available almost whenever needed. End result looks far better than what I can think of.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

No they are excellent in all their aspect.!.

BACKGROUND

Please describe your company and position.

I am the Account Director of MDFM

Describe what your company does in a single sentence.

Facilities management for aged care and retirement living

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• App development

SOLUTION

How did you find Supportsoft Technologies?

Referral

Why did you select Supportsoft Technologies over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SupportSoft designed an app for our customers to log maintenance requests. We needed very simple and clear usability as our customers are elderly. We needed to collect the right information in a very logical sequence, and be able to access that data in a portal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Extensive testing by our team. And finally testing by our client.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project extended beyond the agreed timeline. However delays were caused at our end as well as the development taking longer than anticipated. They were always happy to catch up on the phone or zoom to discuss issues which was great.

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The final look of the app is better than we had anticipated. And the friendly communicaton was very appreciated throughout.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

It would have been great if the project could have been completed quicker. But again that was on both ends.

BACKGROUND

Please describe your company and position.

I am the Owner of Schrood

Describe what your company does in a single sentence.

food delivery App

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Launch App
• develop App
• Market App

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

Owner actively followed up following online search

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop mobile App based on design by owner, market and launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

completing agreed milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

some time creep, always responsive

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were impressively genuine, helpful, and technically skilled

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

not under the circumstances