Supportsoft Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of Club Success, a marketing affiliate website that focuses on niches such as self-help, personal growth, relationships, health, and wellness. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SUPPORTSOFT TECHNOLOGIES?

My IT skills were minimal, and I was looking for a company that would help me with tasks that I couldn’t do or didn’t understand to grow my business. 

SOLUTION

What was the scope of their involvement?

SUPPORTSOFT redefined and tidied up my website. They turned it into something that was more convivial with today’s market and what people were looking for. They updated the site’s content, and they suggested topics for blogs and keywords that I should be using. 

First, they looked at my site to identify areas for growth. We then discussed marketing processes of how to grow the business and achieve results within each niche.

They then implemented SEO modifications on my site. They also set up my blog and aligned it properly and effectively with our products. SUPPORTSOFT is currently working on the general marketing of the website.

They are also handling my Facebook and Pinterest ads. The whole process has been collaborative, but I have the final say in everything that happens. We reassess our campaigns monthly.

What is the team composition?

I work with Saurabh (Founder), Sanjeev (Senior Engineering Manager), and two marketing specialists.

How did you come to work with SUPPORTSOFT TECHNOLOGIES?

I felt they were honest and had integrity when I met with them. I felt comfortable after meeting them in their office. 

How much have you invested with them?

I pay them $163 AUD (approximately $121 USD) per month.

What is the status of this engagement?

We started working together in January 2021, and it’s going.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My company is far more advanced now compared to where it have been ten months ago. SUPPORTSOFT his capable of resolving all the issues and problems that we have. They’ve helped me in each aspect that I needed support. I’m satisfied with my partnership with them.

SUPPORTSOFT has been very good and patient with me. They’ve sat me down and explained to me what was the best way of doing something. They didn’t just do processes — they’ve explained everything. They want to work with me and help me succeed. 

How did SUPPORTSOFT TECHNOLOGIES perform from a project management standpoint?

Sometimes, they’re a little bit late, but that’s because they want to do tasks properly rather than submitting them for the sake of submitting. 

We communicate through emails and Zoom. I receive a weekly marketing report that traces the results of our campaigns, which we discuss during our weekly meetings. 

SUPPORTSOFT has the ability and skill to call on people that are experts in areas where I might be struggling. Additionally, they are conscious of spending our ad budget, and they make sure they’re dispensing it wisely and in the direction of building our company. 

What did you find most impressive about them?

SUPPORTSOFT genuinely wants to do the job properly. They have integrity. We have a favorable working relationship — they know what I want and what they need to give me. That makes it easier for us to communicate whenever there’s an issue. Their communication skills are excellent. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Believe in them. Like in any relationship, if you treat people poorly, they’ll treat you poorly in return. SUPPORTSOFT will deliver on their promises, so it’s easy to develop a relationship with their team. 

BACKGROUND

Please describe your company and your position there.

I'm the founder of a Human Resources company which provides consulting services to companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES, and what were your goals?

I hired Supportsoft to design and develop my website in order to generate leads and have an online presence. I needed a professional looking website and had a specific idea in mind.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched for different providers online and approached approximately 5 different companies. Supportsoft stood out based on price, speed of response, quality of portfolio and presentation of development information. The initial phone call was informative and to the point without feeling like a hard sell.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I had an initial phone call to assess what my requirements were. I then provided examples of websites that I liked along with an overview of what I wanted my website to look like. The project team then provided me with a mockup which they revised as per my request and provided me with a testing site.

I requested multiple revisions to the testing site and the team were very quick in revising all I wanted. Service and quality of work was great. All my requests were generally actioned within 24hours if not sooner. Once the mockup was confirmed, the live site was launched and support was ongoing from then.

How many people from the vendor's team worked with you, and what were their positions?

I had two Project Managers and the development team work with me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My experience with the Supportsoft team has been excellent. The team was quick to respond any questions that I had and delivered a really great website design. They actioned all my requests for changes and nothing was too hard for them to do. They were fast, diligent, knowledgeable and professional in the delivery of the website.

Describe their project management style, including communication tools and timeliness.

I was in constant communication with the Project Manager and the development team. I always had the information that I needed and knew what needed to happen.

What did you find most impressive or unique about this company?

They quickly completed the work and implemented the changes that I requested. Communication was great and I was constantly kept in the loop with updates. There is a lot to like.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. Really happy with the service and quality of work. I will be recommending Supportsoft.

BACKGROUND

Please describe your company and your position there.

I am just starting a small online business aiming to sell fashion jewellery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES, and what were your goals?

Building and develop a website from zero. Goals are to create an easy shopping experience for my customers.

SOLUTION

How did you select SUPPORTSOFT TECHNOLOGIESand what were the deciding factors?

I listed my project, and they contacted me on the phone. They asked what I wanted to achieve from my website, and what type of e-commerce is it going to be.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Saurabh, the project manager asked me to lists what I wanted in my e-commerce website and the details. Saurabh then transferred me to their web designer and developer, Sandeep. Sandeep then has been emailing me back and forth on how I want to website to look like and how I want it to function. Oftentimes, we would talk through video meetings on google, to adjust several things on the website.

How many people from the SUPPORTSOFT TECHNOLOGIES team worked with you, and what were their positions?

2 people, Saurabh and Sandeep the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team has helped me to get how I want the website to look like He also gave me several opinions on which way is better or not from his experience. He also has sent me a video on how to add photos or products to my website which is really helpful for the future.

Describe their project management style, including communication tools and timeliness.

Sandeep will reply me back with the updates, and reasons or alternatives on few things that need to get changed. Sandeep would also set up video meetings to get to understand better what changes I wanted on the project.

What did you find most impressive or unique about this company?

They have been very helpful in helping set up my website, they answered to every question I asked, and keep me updated with the progress they are doing on the project

Are there any areas for improvement or something they could have done differently?

I do not have any issues with them. You just have to make sure to ask them how to do or set up few things if you are not sure what to do no matter how simple the task is, they will be happy to guide you. If you ask.

BACKGROUND

Please describe your company and your position there.

I am a project Mmanager for multiple startup businesses specialising in clean energy and all-round innovation associated with mobile application and web development businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUPPORTSOFT TECHNOLOGIES?

We hired Supportsoft technologies to build one of our main projects called "OutGoer", commencing mid-year of 2018 - and have been working closely with them until presently and still ongoing. They are designing and developing the mobile application and website for this current project.

What were your goals for this project?

Our goal was to become the go-to online social platform for anyone looking to have a great night out wherever they are. By doing so, we create revenue streams that start from a venue’s need of connecting with potential clients.

In fact, we can summarize our goal in one sentence: bringing clients looking for a great night out and venues together while building a profitable business out of it.

Getting into details, we can split the underlying goal into smaller goals:

1. Launching a social app for the nightlife
2. Attracting users to our social app
3. Get venues onboard
4. Monetize the platform
5. Change the way people experience the nightlife

SOLUTION

How did you select this vendor?

We found 10 of the best mobile app development businesses online using Google search. We had multiple video meetings with them to find out who was most suitable for the position. Supportsoft was the company we decided to work with.

Describe the project in detail.

Users can plan and book their perfect night out using our social media application software. Venues get reviews, posts, and comments from users creating a transparent playground where the quality of service is rewarded with more clients that generate more revenues.

What was the team composition?

From the start date to the present, we communicate with the entire team on a regular basis. Usually, to keep things simpler, we communicate with the assigned project manager of Supportsoft technologies who will relay any urgent messages or tasks needed to be completed if necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had multiple of investment offers from global scale venture capital firms who recorded the project with a 39.25% rating over the average 9.88%. The overall investor rating was given an 8.75/10 for OutGoers quality within the product development and concept.

Multiple high-ranked Angel investors have been applying for investment and equity transfer in exchange for close involvement within the project and funding for global scale launch programs and marketing.

How effective was the workflow between your team and theirs?

The entire Supportsoft Tech team has been effective with the workflow and especially communication from start to finish. They ALWAYS, work around your schedule, doesn't matter if its a Saturday or a Sunday. They will always be there to fix any urgent issues that may arise or provide any work support.

What did you find most impressive about this company?

Their ability to design, innovate, and create high-quality mobile app & web applications with great functionality. Their problem-solving skills and effective communication has

Are there any areas for improvement?

None, they covered all areas.

BACKGROUND

Please describe your company and position.

I am the CEO of DigiKitch

Describe what your company does in a single sentence.

DigiKitch turns every kitchen into a take away joint. Our goal is to offer, unlimited variety cusines, economical, convenient, safe, healthy and authentic food right out of every home to hungry neighbours/visitors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• I approached Supportsoft with an idea about my app DigiKitch. Both Rob and Sandeep initially provided great feedback and asked plenty questions to understand the basic concept. Later their developement team including, PK, Himanshu, Parakram, Vijay and Shivam all worked on the app and created the app. I requested to change the functions a few times and each time they did a great job. DigiKitch will be launching soon connecting home cooks all over the world with their communities.

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• High ratings
• Close to my geographic location

How many teammates from Supportsoft Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating the app from the conception of the idea to the complete functional package.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every milestone was delivered as per schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

delivered on time and always welcomed my feedback.

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their skills.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the App of Property score au

Describe what your company does in a single sentence.

Property score 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Develop an app

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided with what I wanted my app to be and they delivered above and beyond 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Rob, Sandeep, and the rest of the team has been an outstanding experience. The level of knowledge and expertise they bring is truly next level.

I’ve been looking to develop my app, Property Score AU, for quite some time, and I spoke with a number of developers along the way. Unfortunately, most of them didn’t fully understand my vision or grasp the concept behind the app.

From the moment I explained my project to Rob and Sandeep, everything changed. They immediately started brainstorming ideas with me, understood exactly what I was trying to achieve, and even suggested innovative features and functionality I didn’t know were possible. Their passion, experience, and willingness to collaborate have given me a lot of confidence in bringing Property Score AU to life.

I highly recommend them to anyone looking for a knowledgeable, professional, and genuinely invested development team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did and they went above and beyond 

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their passion to bring your idea your concept to life 

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

Honestly I don't have anything to say they did great work with my project 

BACKGROUND

Please describe your company and position.

I am the Founder of Toumpa

Describe what your company does in a single sentence.

It's a friendship app who helps individuals to find their match 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• To build my app

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Supportsoft Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Supportsoft Technologies developed my mobile application Toumpa, a dating and friendship app designed to connect people based on shared values, interests, and perspectives through structured multiple-choice questions.

The project included the design and development of the mobile app for both iOS and Android, as well as backend development, user matching functionality, and overall platform architecture.

Key deliverables included:

Full mobile app development for iOS and Android
User account and profile system
A questionnaire-based matching algorithm that calculates compatibility between users
Match percentage system based on shared answers
User interface and user experience implementation
Testing and app store deployment on the Apple App Store and Google Play Store

The team also assisted with ongoing updates, improvements, and feature additions as we continue to expand the platform and enhance the user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main measurable outcome of the project was the successful development and launch of the Toumpa mobile application on both the Apple App Store and Google Play Store.

The team successfully delivered a fully functional platform where users can create profiles, answer multiple-choice questions across different categories, and receive compatibility percentages with other users based on shared answers.

Other key outcomes include:

Successful deployment of the app on both iOS and Android platforms
Implementation of the matching algorithm and compatibility percentage system
Smooth user onboarding and questionnaire system
Stable performance during testing and launch

Since the launch, we have continued working together to improve the platform and add new features, which demonstrates ongoing progress and development of the app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized and professional throughout the development process. They delivered the main milestones on time and maintained clear communication during each stage of the project.

Even when I requested changes or adjustments, sometimes quite frequently, the team was always willing to listen and adapt to my needs. They were responsive, flexible, and patient in making sure the final result matched my vision for the app.

Overall, they were very supportive and collaborative, which made the development process smooth and efficient.

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was their patience and willingness to work with my ideas. Throughout the development of my app Toumpa, I requested many changes and adjustments as the project evolved, and the team was always patient, open to feedback, and ready to adapt.

They consistently listened to my suggestions and worked with me to make sure the app developed exactly the way I envisioned it. Their flexibility, professionalism, and commitment to meeting my expectations made the collaboration a very positive experience.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

In my experience, the team was very professional and clearly knew what they were doing. They guided the development process well and were always responsive to my requests and feedback. Overall, I’m very satisfied with the collaboration and how the project was handled, so I don’t have any significant areas for improvement to suggest.

BACKGROUND

Please describe your company and position.

I am the Director of Service Cue Pty LTD

Describe what your company does in a single sentence.

Service Cue™ is a structured client care and treatment planning platform that helps clinics deliver consistent consultations, track product prescriptions and treatment progress, and improve client retention through clear visibility and guided follow-through.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• Build Webpages
• Build Apps for the Professional
• Build Apps for the client

SOLUTION

How did you find Supportsoft Technologies?

Other

Why did you select Supportsoft Technologies over others?

Company values aligned

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Service Cue™ is a structured client care and treatment planning platform that helps clinics deliver consistent consultations, track product prescriptions and treatment progress, and improve client retention through clear visibility and guided follow-through.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduction in consultation admin time per client through structured digital workflows

• Increased treatment plan consistency across staff due to guided consult frameworks

• Improved product prescription clarity and documented usage instructions

• Higher visibility of repurchase timing and retail attachment trends

• Increased client rebooking rates linked to clear forward treatment planning

• Improved compliance with pre and post care protocols through in-app guidance

• Reduction in repetitive after-hours client questions due to centralised client access

• Measurable improvement in average transaction value when service and product plans are structured together

• Clear reporting on treatment goals, client demographics and condition trends for better business decisions

• Increased operational visibility for clinic owners through centralised reporting dashboards

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Management was mapped on in advance 

Deliverables and time was communicated effectively and timelines were met. 

Whereever more time was needed, this was communicated. 

What was your primary form of communication with Supportsoft Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their support has been impressive.

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

nil

BACKGROUND

Please describe your company and position.

I am the Executive of ReadyFill

Describe what your company does in a single sentence.

Provides a service for the construction and civil industry to be connected with individuals looking for and who have fill. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• A workable app
• An app appealing to the user
• A supportive culture and expertise

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

• Great culture fit
• Company values aligned
• Support and confidence

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Supportsoft designed a mobile app that functions specifically how I needed it too. From the aesthetics to core processing and matching, Sandeep guided the team to create an app that represented what I wanted and needed. The app had to be clearly created to match certain parameters to ensure customers would be matched with appropriate customers. They delivered the testing phase of the design of the app, then the workable side of it, and trimmed it all up to critique how it functions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Satisfaction of the customer. I'm extremely grateful for the work Sandeep and his team put in. It idea was clear but as we progressed, other ideas came to light and they all jumped on board and made it happen. The success of the app is now up to my team as they have given us the best head start. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always contactable are sure to get back as soon as possible. Key inclusions were executed as quick as they could. Timelines were met and could have been sooner if perhaps my communication was clearer, but all in all everything was addressed and sorted with in appropriate timeframes. 

What was your primary form of communication with Supportsoft Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

I really enjoyed the fact I felt like I was always in control of my app. The executed what I wanted. 

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

Even though the process is still occurring, maybe taking the approach to teach the customer how the app is being built, and the components thereof. Maybe other customers would prefer not being invested, but I would have liked to understand how the app was actually built. 

BACKGROUND

Please describe your company and position.

I am the Director of Head Coach Sports

Describe what your company does in a single sentence.

Advertisement Page For Sports Clubs / People

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Supportsoft Technologies to accomplish?

• help improve the quality of local sports
• Help local clubs spend their money more efficiently

SOLUTION

How did you find Supportsoft Technologies?

Online Search

Why did you select Supportsoft Technologies over others?

Good value for cost

How many teammates from Supportsoft Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I spoke with Rob early on about the idea and gave him a scope of

• Post advertisments 
• Connect clubs and coaches through chat 
• Landing page 
• Discover with a bulletin 
• creat profiles 

The overall scope was a free-flowing open website that was either pay-to-advertise or free to look through signed-up profiles. We then discussed a temporary landing page designed to help gauge interest before proceeding. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The help and progress were the small successes that could be seen more than a product. Rob and the team are quick and efficient, extremely helpful, and full of knowledge. 

We are currently still playing around with the product but the professionalism and gradual progress have been unreal and starting to make this idea feel like a small business 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they're great with needs being met. Anything I asked was taken care of. I am a bit slow with replies due to working a full-time job but their dedication and care never dropped off even when I did 

What was your primary form of communication with Supportsoft Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The number of people who specialised in their respective areas was great. Dealing with Sandeep for the website and Rob for the early stages made it easy to know what I needed for them and myself to progress 

Are there any areas for improvement or something Supportsoft Technologies could have done differently?

Arh, not really. For someone who's green to this field, I would recommend using them. They make it easy to digest and understand our needs. They also take the time to make sure you're in the know and not left behind in anything, or take advantage of your greenness