Suffescom Solutions Inc

BACKGROUND

Please describe your company and your position there.

I’m the president of a storage company. We provide modular structures to consumers throughout the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Suffescom Solutions?

We needed web development and design services, in addition to SEO help.

What were your goals for this project?

We wanted a better-performing website with an enhanced UX to improve conversions. We were also aiming to increase traffic to our site via search engine results.

SOLUTION

How did you select this vendor?

Originally, we connected with one of their employees on a freelance platform. We were pleased with their performance and price and then started working with other Suffescom team members.

Describe the project and the services they provided in detail.

Suffescom worked with us on one of our existing websites and built two others, which launched in 2017 and 2018. We provided the basic designs, and they built the sites around our needs, customizing CMS templates to create responsive, beautiful designs. Additionally, they modified an existing plug-in to deliver a better UX and did offsite SEO.

What was the team composition?

We work with five individuals regularly. They continue to design and develop our websites and do ongoing SEO. Team members come and go as needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They develop their solutions either on time or ahead of schedule at a reasonable cost. Sales through our website have increased more than 30% in the last year.

How was project management arranged and how effective was it?

We have direct access to team members important to our business. I’ve never had to take anything to a manager to get results. Their team makes things happen. They’re highly effective.

What did you find most impressive about this company?

“Quick,” and “responsive” are two words that come to mind when describing this company. They’re highly responsive to my needs and deliver what they promise, unlike some other vendors I’ve worked with.

Are there any areas for improvement?

I can’t think of any areas for improvement. I’ve had a great experience with Suffescom.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a big data consulting company that provides analytic services to clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom?

I hired Suffescom to build our website.

SOLUTION

What was the scope of their involvement?

I needed quality user interface expertise, and I was also looking for simplicity in design. Those were the top two requirements that I was hoping Suffescom would deliver on, and they did. They built a WordPress website that includes information about our business. In the beginning, we started with an initial project scope, “This is what I want and what I'm looking for,” and then Suffescom provided a prototype based on that scope. Then we bounced back and forth to nail down what the product would be going forward, and then they started implementation. I now use Suffescom on an as-needed basis.

How did you come to work with Suffescom?

I talked to a few companies, but Suffescom’s extensive positive reviews on Clutch were a determining factor in me choosing them to help me build my web platform. I couldn't find reviews on Clutch for the other companies under consideration.

How much have you invested with Suffescom?

Our budget was $10,000, and Suffescom has stayed on budget.

What is the status of this engagement?

We began working together sometime in October 2016, and the website went live in January 2017. Suffescom maintains my website as of now.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’ve shown this website to a few of my partners, and it has generated positive feedback for the most part. The quality of Suffescom’s work can be seen in the functionality of the website and its ease of use, simplicity, and user experience design.

How did Suffescom perform from a project management standpoint?

I was the main project manager because my company is pretty much a startup. The entire project was run through Agile, and all of the website’s deliverables basically were achieved via Scrum and story points. That way, we were able to make sure that Suffescom was continuously delivering on the product, which they did exceptionally well. We communicated mostly via email, and then we used Skype for video calls and screen shares.

What did you find most impressive about Suffescom?

Suffescom has done a great job. I would say their technical expertise is top-notch, and their communication skills are also great.

Are there any areas Suffescom could improve?

I can’t think of any areas Suffescom could improve at the moment.

BACKGROUND

Introduce your business and what you do there.

I am a marriage and family therapist running a business called Olga Bloch, PA. I work with couples, families, and individuals, and perform evaluations for immigration purposes. My website is olgabloch.com.

I am the owner of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

I needed help with website design, development, and additional changes.

SOLUTION

What was the scope of their involvement?

Suffescom Solutions developed my WordPress site using one developer. I've been constantly updating things since I don't want the website to feel stale or to have old pictures.

How did you come to work with Suffescom Solutions?

I posted an ad on Upwork specifying that I needed help building a website. I interviewed a few people and liked Suffescom Solutions' contact.

How much have you invested with Suffescom Solutions?

The cost of Suffescom Solutions was under $10,000. I'm a one-person practice, so my business is relatively small.

What is the status of this engagement?

I have been working with Suffescom Solutions since 2015. The collaboration is ongoing, but the workload varies depending on what I need to update.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Suffescom Solutions worked fast and efficiently, creating exactly what I was looking for. I was concerned in the beginning since all the work was done virtually, but Suffescom Solutions followed instructions well.

I have received excellent feedback for the website. People compliment it in terms of its look and ease of navigation. I teach a class to which people can register online, and I've heard appreciation around how easy that process is.

How did Suffescom Solutions perform from a project management standpoint?

Suffescom Solutions performed great in this regard. I can make a request and have it completed within the next one to two days. Suffescom Solutions works fast and does exactly what I ask. The communication is done through email and Upwork.

What did you find most impressive about Suffescom Solutions?

The speed of work is very important for me. Suffescom Solutions is very responsive, and even if they can't take care of an issue, they will let me know. I also appreciate Suffescom Solutions' pricing; I've never felt gouged.

Are there any areas Suffescom Solutions could improve?

Not that I can think of.

BACKGROUND

Introduce your business and what you do there.

ABTK Ltd. is launching an online auction site for antiques, collectibles, and the like. We're located in the UK. I am the director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

We wanted to have a website with an appealing and professional look and feel. It needed to load fast and be bug-free, have PayPal and credit card payment functionalities, and have an integrated shipping option.

SOLUTION

What was the scope of their involvement?

Suffescom Solutions developed our WordPress website. I was in contact with 2 of their team members, including a project manager.

How did you come to work with Suffescom Solutions?

A friend recommended using Upwork for finding talent. We made a brief, clearly stating our objectives, and submitted it to Suffescom Solutions. The company seemed reasonably priced and had good reviews, so we chose them.

How much have you invested with Suffescom Solutions?

The cost of Suffescom Solutions' work was under $10,000.

What is the status of this engagement?

The web development stage has been completed, but there are still a few more things to do, about which I've talked to Suffescom Solutions recently. We're in the process of populating our website with relevant items and launching it. Suffescom Solutions mentioned opening a new contract for maintenance. I will learn more about it and make a decision.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven't had any experience with customers, and haven't shared the site with many people yet. However, it seems to work fine. I'm very pleased with the quality of Suffescom Solutions' execution.

How did Suffescom Solutions perform from a project management standpoint?

Suffescom Solutions was always available, communicating mainly via Skype, and also through email and Upwork's messaging system. The team was helpful, prompt, and absolutely punctual.

What did you find most impressive about Suffescom Solutions?

I have no real basis for comparison, but I've found Suffescom Solutions to be hardworking and professional.

Are there any areas Suffescom Solutions could improve?

I can hardly think of anything. Despite our five-and-a-half-hour time difference, Suffescom Solutions was always available for a chat or Skype call.

Being less anonymous and putting real names and faces to the business would be helpful, and would create a more personal business relationship. I'm struggling to recall any particular names from Suffescom Solutions' team.

What tips or recommendations could you share that might increase the likelihood of success with Suffescom Solutions?

I would highly recommend Suffescom Solutions, but I don't have any specific tips.

BACKGROUND

Introduce your business and what you do there.

SuperHealos makes superhero products such as get well gifts and apps for children facing medical treatment. I’m the CTO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

We needed to redesign our website.

SOLUTION

What was the scope of their involvement?

We did our design work, and they developed the website in WordPress. We also got their advice on how to implement things and maintain them. 

How did you come to work with Suffescom Solutions?

I was doing some consulting work for a company, and they recommended Suffescom to me. I got some quotes from other firms, but I had seen the work Suffescom had done for the company I had worked with before, and I requested the same person to work on my site.

How much have you invested with Suffescom Solutions?

We spent under $10,000 with Suffescom.

What is the status of this engagement?

The project took six months, and while the work is completed, they continue to provide ongoing maintenance.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

 The project was successful. We had some changes in the middle of the project, and I know that was challenging for them. I appreciated their patience and flexibility in working through those changes. I was happy with the technical work and the implementation. I had an expert web developer review the site, and he was happy with it too. I didn’t track any bugs since it wasn’t a complex site. We did our own testing and made changes before the project launched.

How did Suffescom Solutions perform from a project management standpoint?

The communication was good.

What did you find most impressive about Suffescom Solutions from other providers?

Suffescom was easy to work with. There wasn’t anything that I asked them to do that they couldn’t do. If I wasn’t happy with the results, they would find a way to make it better.

Are there any areas Suffescom Solutions could improve?

There were times we weren’t on the same page, and I needed to explain things more clearly. 

What tips or recommendations could you share that might increase the likelihood of success with Suffescom Solutions?

The clearer you can be and the more files you can provide to help explain what you need, the more successful the project will be. That is the same for any firm.

BACKGROUND

Introduce your business and what you do there.

The company we have is developing an auction product. I’m the president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

It was to complete the development processes of the project.

SOLUTION

What was the scope of their involvement?

When we connected, we were three-quarters of the way towards development to completion. We did have all the design files. But there is still one-fourth of the work left where the front-end had to be developed also. Multiple pages were missing, so our developer specifically helped us to fill in those missing design pages and frames. There was some front and backend work as well. We used Mantis for the bugs.

How did you come to work with Suffescom Solutions?

I found Suffescom on Upwork, and my criteria was a successful rate. Suffescom had 100% success rate and multiple projects in which specifically the product that they worked on was related to auction, so it interested me that they had some knowledge on that.

How much have you invested with Suffescom Solutions?

We have spent between $5,000 and $10,000.

What is the status of this engagement?

We started in October 2016, and the project is still ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Suffescom needed only a few weeks to get to know the surroundings around the server and the code, which was as expected, and quickly jumped into fixing outstanding issues and current bugs.

How did Suffescom Solutions perform from a project management standpoint?

Regarding the response, Suffescom was always available and always on regardless of the time difference between the United States and India. We mostly communicated over Skype or by phone, but it was a very quick response always. I am very happy about that.

What did you most impressive about Suffescom Solutions?

The developer is senior, and the programmers have tons of years of experience. He’s always willing to learn, and the knowledge that we have is very complicated. Suffescom basically handled that multilayer code stack by multiple developers that we had worked with before hiring them. I’m very happy with the level of his expertise to handle this kind of load.

Are there any areas Suffescom Solutions could improve?

Not specifically.

What tips or recommendations could you share that might increase the likelihood of success with Suffescom Solutions?

Just be aware of the latest versions out there. Learn the most up-to-date technologies. They are aware of the latest versions of different plug-ins.

BACKGROUND

Introduce your business and what you do there.

We are an online media broker, driving affiliate traffic to clients' websites. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

We were building a multi-language website domain. I had worked with another developer with a similar background to Suffescom, but he never understood my requirements. My challenge was to find a partner who could understand what I needed.

SOLUTION

What was the scope of their involvement?

Suffescom Solutions developed my custom website for integrating certain feed partners. Searching within the page was one of the key features. Overall, it was a straightforward job.

How did you come to work with Suffescom Solutions?

I found Suffescom on Upwork.

How much have you invested with Suffescom Solutions?

The cost of Suffescom's work was around $2,500.

What is the status of this engagement?

I started working with Suffescom around one year ago. The project took 4–6 weeks to complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Suffescom Solutions did a decent job for a fair price. I liked the website's design; Suffescom was able to follow my specifications and understand what I wanted, even though I wasn't very specific.

I liked working with the group. Compared to other programmers I found on Upwork, Suffescom has a professional structure.

How did Suffescom Solutions perform from a project management standpoint?

Suffescom gave me a fair estimate, and the work was delivered on time. Project management was great, as was the overall programming. IT projects will always have ups and downs, but I liked working with Suffescom.

What did you find most impressive about Suffescom Solutions?

I liked Suffescom's project management. They assigned a dedicated person who took my specifications and handled the work.

Are there any areas Suffescom Solutions could improve?

They could improve a bit in terms of organization. Sometimes, you don't know who you are talking to on Skype.

What tips or recommendations could you share that might increase the likelihood of success with Suffescom Solutions?

It's important to specify requirements.

BACKGROUND

Please describe your organization.

I am a self-employed graphic artist and cartoonist.

What is your position?

I am a self-employed designer. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Suffescom Solutions?

I needed to create a website. 

SOLUTION

Please describe the scope of their involvement in greater detail.

Suffescom Solutions developed my WordPress site, allowing the client to personally update the information in blog form.

How did you come to work with Suffescom Solutions?

I found Suffescom Solutions through Upwork, after contacting one of their resources personally.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Suffescom Solutions' work was around $2,000.

What is the status of this engagement?

The project has been completed. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Suffescom Solutions completed my website, resolving any minor issues discovered during the testing phase. I found the work to be very good.

How did Suffescom Solutions perform from a project management standpoint?

My contact was efficient, providing good communication. He was always available, despite our time zone difference, understood my requirements and handled everything. The response time was immediate, the average being a few hours. We communicated through Skype.

What distinguishes Suffescom Solutions from other providers?

We've had a quick and efficient collaboration. For what I needed, Suffescom Solutions was able to provide the experience and the knowledge.

Is there anything Suffescom Solutions could have improved or done differently?

No. I think that everything worked out fine. 

BACKGROUND

Introduce your business and what you do there.

We're a solar panel installation company working in the tri-state area. We meet with customers, find their energy needs, generate a proposal, and close the deal. I am the vice president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

We wanted to get our name out there through the use of marketing, SEO, and so on.

SOLUTION

What was the scope of their involvement?

Suffescom provided help with SEO and social media marketing for our local area.

How did you come to work with Suffescom Solutions?

I searched Guru.com for different providers that could handle the work. I liked Suffescom's proposal, including their past work examples, so we went from there.

How much have you invested with Suffescom Solutions?

I don't have this information.

What is the status of this engagement?

We started working with Suffescom 2 months ago. We've taken a small break, but I plan to continue the work with Suffescom.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have any metrics at hand, but I am absolutely satisfied with Suffescom's work.

How did Suffescom Solutions perform from a project management standpoint?

Suffescom provides good customer service. They responded quickly to any requests or issues.

What did you find most impressive about Suffescom Solutions?

Suffescom is a professional and honest group. I gave them access to my accounts, and everything was done with respect and integrity.

Are there any areas Suffescom Solutions could improve?

Not at the moment.

What tips or recommendations could you share that might increase the likelihood of success with Suffescom Solutions?

Make sure that everything is ready in relation to the goal at hand. I went into the work a bit blind and found that there can be a lot of wasted time through the back-and-forth for figuring out what everyone wants.

BACKGROUND

Introduce your business and what you do there.

Our company provides a set of tools for leaders at all levels of an organization for them to develop engaging people management and leadership vision skills. We are distributors of well-known psychometric instruments and tools from The Center for Creative Leadership from Inside Discovery, for example, SC systems. We do classroom and individual coaching.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suffescom Solutions?

They’ve done two things for us. They developed our website and also developed what we call a “360 Degree Feedback System”. It’s a system that sends confidential invitations to all members of your organization. They go in and answer a question about you, and the system produces a report from the feedback that you received, following strict confidentiality rules.

It also produces a group report. If a CEO has ten managers, you can see the averages if you want, and know how people are doing in general.

SOLUTION

What was the scope of their involvement?

They used PHP and MySQL on the web server.

How did you come to work with Suffescom Solutions?

I found them on Upwork.

How much have you invested with Suffescom Solutions?

We have invested $75,000.

What is the status of this engagement?

We are in the maintenance phase now. We started working in 2014.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Not really.

How did Suffescom Solutions perform from a project management standpoint?

Overall, they did a good job, but at some point, I wasn’t sure about the overall planning of the system. I didn’t know the timelines, and I have to admit some of my specifications were quite fuzzy because we were discovering what the needs were as we were going. I don’t want to put this all on them, but I feel that the project planning is not necessarily their top quality.

They did well on follow-ups, though, especially every time there were items that needed to be done or required changes. They used a system internally, but I didn’t.

What did you find most impressive about Suffescom Solutions?

The value for money and their flexibility are impressive. They proposed a range of solutions and alternatives. Being an IT guy, I took the time to do the analysis work before sending it to the developers. I was able to follow up, closely as a client, and know what he was doing.

They are in India and I’m in Canada, and I've been working fluently without any problems at all, so I'm quite impressed.

Are there any areas Suffescom Solutions could improve?

They could improve mostly in their project management.