Soap Media

BACKGROUND

Introduce your business and what you do there.

We’re an e-learning provider selling a wide range of courses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Soap Media?

I’d worked with a website company before, and I was really disappointed, so I was cautious with the current project, given that we were spending a lot of money on it. We approached Soap Media for help building a new website from scratch.

SOLUTION

What was the scope of their involvement?

Soap Media developed our website over the course of a year. We completely redesigned the software. We’ve worked on digital marketing with them since then, mainly PPC. They’ve helped us rebrand, creating a new logo and look-and-feel and helped design it from scratch. We’ve asked them to design many things for us, from the certificates we give to learners after completing a course, to the front covers of our audio courses.

What is the team composition?

They assigned us a project manager, and we’ve also worked with the managing and marketing director on the PPC side and another one of their members on the development side.

How did you come to work with Soap Media?

I heard about them through a referral from someone who’d worked with them to build their website. I looked at that site and thought it was fantastic. We had a few meetings to see if they could do what we wanted them to do.

How much have you invested with them?

We’ve modified the site a lot over the last year, given that our business has changed so much. The total is in the range of £400,000 ($528,360 USD) including PPC and SEO, on which we spend around £10,000 ($13,209 USD) per month.

What is the status of this engagement?

We started working with Soap Media in 2016. We have an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everybody always comments on how amazing the website is. It was a massive project and a complex development process, but the new website has completely transformed our business. Our sales have gone up by 60% since launching the website a year ago. They’ve helped turn what was a small company two years ago into a big institution. They’ve helped us become a multimillion-pound company, so it’s been worth the investment.

How did Soap Media perform from a project management standpoint?

We have a dedicated project manager who’s been fantastic. He’s approachable and he can address any question. We have weekly team calls with him to catch up and get an overview on how everything’s performing. We also have weekly meetings with our PPC campaign manager. She goes through everything and gives us a full report on how we’re performing. We are an online training company, so we tend to use online systems for screen sharing and chat. We use tools like GoToMeeting and Zoom. We have also met Soap Media in person.

What did you find most impressive about them?

Their design team is excellent. The website amounts to our presence as a business, and it’s fantastic. Their designer has done brilliant work on our collateral. Soap Media is also strong on digital marketing. They’ve delivered fantastic results, which speak for themselves. The quality and service we’re getting are absolutely fantastic.

Are there any areas they could improve?

As a company, we’re happy with everything. If there were any issues, Soap Media handled them quickly, and they were willing to listen to us.

Do you have any advice for future clients of theirs?

Clients should approach Soap Media with a clear vision of what they want to achieve. This will help them bring the product to life. Their software development and design teams are fantastic.

BACKGROUND

Please describe your company and your position there.

mda is the UK's leading marketing services specialist responsible for the design, storage, collation and distribution of marketing materials across Europe for the worlds biggest brands. As the marketing manager for the business, I am responsible for generating interest for our services from new prospects, supporting the retention of our portfolio of clients, customer insight and experience, and brand management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Soap Media?

mda hired Soap Media for the design, build, launch, and maintenance of our new corporate website.

What were your goals for this project?

Ultimately, our primary metric was to generate more relevant leads for our services via the website. Secondly, we wanted to increase the number of organic search traffic to the site, increase our conversion rate, and increase our brand sentiment. We were also going through multiple rebrands during this time, under our single mda "master brand." Thus, a seamless technical transition spanning multiple pre-existing sites was crucial.

SOLUTION

How did you select this vendor?

Soap Media were selected on the back of a competitive tender over a three month period against six other specialist web development agencies. Soap was neither an incumbent nor a personally known supplier at the time of being invited to tender. Thus, we had no pre-existing relationship, awareness of their expertise, and week over week (WoW).

Soap responded fantastically to our tender, meeting and exceeding our desired objectives. They were shortlisted for our presentation stage and impressed us by showcasing a fantastic mix of technical understanding and skill, an attention to detail and outstanding design, and examples of their recently completed work. They gave us complete confidence in their ability to deliver our new site. Soap Media was unanimously selected by our committee as our preferred supplier, and we were both delighted and excited to award them our contract.

Can you go into detail about the services they provided and the scope of the project?

Soap provided full-website design, CMS implementation, hosting, and maintenance. They also integrated our marketing automation platform.

What was the team composition?

Soap assigned technical, wireframe, design, and development teams to our project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a result of our new site, we were able to attribute a 500% increase in relevant and qualified leads for our services. Furthermore, our incremental leads and converted business generated from the new site covered the cost of their services within a few months.

How was project management arranged and how effective was it?

The project was handled brilliantly. Led by project lead and supported by a number of Soap team members, the project was on a strict timeline. Because of the complexities of our project, we could not delay and wait for our supplier. However, at no point did this happen with Soap, as they met all milestones and always completed on time or ahead of schedule. Due to the thoroughness of their response to our brief, we had no gaps in communication and no changes to price or timelines. They mitigated risk by thoroughly understanding our requirements beforehand. As the project evolved, heir team listened closely to feedback on certain elements and finer details to rework as our preferences.

I must say, their team really were fantastic. Having worked with other agencies on similar projects, we think Soap was one of the best in terms of being approachable and positive while facing challenging objectives. They created solutions with a great UX and designed it for future improvements as much as possible. 

What did you find most impressive about this company?

Soap impressed me very much. Working with them was an absolute pleasure, and we developed touchpoints with all their team members. I trust them completely and actively seek their advice. They always gave me an honest opinion and a range of solutions. Their balance of design, technical ability, and professionalism was really impressive. Soap's quality of work was incredible and they were all down-to-earth.

Are there any areas where they can improve?

An agency of this quality should be working with even higher-profile clients than they already do. They should really market themselves. We've been so impressed we've recommended them to our clients too.

BACKGROUND

Please describe your company and your position there.

I am the founder and managing director of a company that consists of specialists in SEO, social media, automation, and outsourcing in the US and United Kingdom.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Soap Media?

We were creating a new SaaS product and needed help in defining the overall branding for the launch. We needed further help on the backend technology and the marketing plan for the project.

What were your goals for this project?

Our aim was to get the project to a position where we could launch at the end of 2018.

SOLUTION

How did you select this vendor?

I have worked with Soap Media a number of times over the years and have always rated the work they do as superb. They always deliver exactly what we need, and their attention to detail and overall quality of work is some of the best for any supplier we have used.

Describe the scope of their work in detail.

Soap Media took our initial concept and helped us flesh out the overall branding while also consulting on many of the backend decisions we needed to make prior to starting our development in-house.

What was the team composition?

I dealt with all the key stakeholders I would expect, with many of the key decisions being made in liaison with the directors of Soap Media directly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I was very happy with the outcome of the project and expect to engage Soap Media again when we have our product ready for launch.

How effective was the workflow between your team and theirs?

I always felt involved in the process. I provided them with all the information they needed, and I knew they would deliver the project on time.

What did you find most impressive about this company?

Their attention to detail is noteworthy, and the skill level of their staff is impressive.

BACKGROUND

Please describe your company and position.

I'm a department lead at Foster With us

Describe what your company does in a single sentence.

Local Authority

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Increase the number of quality enquiries via Meta advertising
• Increase visits and web form enquiries on the website via Google Search

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• Great culture fit
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached Soap media as we were parting company with another agency due to poor performance. The moment we started dealing with Soap we could tell how good they were in terms of planning, design, strategy and communications. After meeting with Soap and witnessing this we selected them out of four agencies we had shortlisted and they have not disappointed. Managing our Meta and Google search advsertising we have seen both an increase in enquiries and and increase in quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen a significant increase in enquiries, surpassing our KPIs, and have seen an increase in quality resulting in a higher conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been great at managing the project. They have taken the time to understand our area of work, have provided soid communication, reacted quickly to changes and unexpected events, provided a solid timeline and plan for each stage and have delivered each time.

What was your primary form of communication with Soap Media?

Virtual Meeting

What did you find most impressive or unique about this company?

They feel as though they are part of the team rather than an external agency.

Are there any areas for improvement or something Soap Media could have done differently?

There are no areas I feel Soap have needed to improve or approached things differently.

BACKGROUND

Please describe your company and position.

 I am the Partner of a legal company 

Describe what your company does in a single sentence.

Legal services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Increase website traffic

SOLUTION

How did you find Soap Media?

Other

Why did you select Soap Media over others?

Other

How many teammates from Soap Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO, PPC, Social Media and Website Development work - all with the aim of increasing website traffic and resulting online enquiry volumes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased non-brand organic traffic and increased website conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines are always achieved and fortnightly meetings mean that dynamic focus is placed in the right areas. Excellent reporting, both in terms of quality and frequency facilities a results centred approach and means that key stakeholders are kept updated.

What was your primary form of communication with Soap Media?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Data driven performance reviews, personal accountabilities, regular account meetings.

Are there any areas for improvement or something Soap Media could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I'm a director of Fast Fixings Online, an online store selling screws, fixings, and building supplies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Soap Media?

We needed a team with strong WordPress expertise to support our large e-commerce site and help resolve ongoing performance and reliability issues.

SOLUTION

What was the scope of their involvement?

Soap Media carried out technical improvements to the site and support ongoing maintenance, including performance work such as cleaning up JavaScript, optimising images and improving image delivery.

What is the team composition?

We work with 2–5 teammates from Soap Media.

How did you come to work with Soap Media?

We found Soap Media through an online search and chose them based on their strong reputation and company values.

What is the status of this engagement?

We started working with them in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the improvements, our website performance has increased considerably, with faster load speeds and smoother functionality. We’ve also experienced far fewer technical issues, making the site more stable and dependable overall.

How did Soap Media perform from a project management standpoint?

They consistently deliver work on time and communicate clearly throughout each stage of the project. The team is responsive, approachable, and always available to answer questions. They also provide flexible, practical solutions whenever challenges arise.

What did you find most impressive about them?

Their team is both friendly and highly knowledgeable, which makes them easy to work with. They respond quickly to any questions we have, and their communication is always clear. Work is consistently delivered on time, which gives us confidence in their reliability.

BACKGROUND

Please describe your company and position.

I am the COO of Vambrace

Describe what your company does in a single sentence.

We are a cyber security company providing solutions in terms of technology delivery and consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Website
• Customer Portal

SOLUTION

How did you find Soap Media?

Referral

Why did you select Soap Media over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The aim of the project was to build a new website and then to provide an integration platform for the SaaS we were providing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was published and the scope for the platform portal was delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had very good project management and project team, very responsive to communication

What was your primary form of communication with Soap Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their skill depth and understanding of the cybersecurity industry impressed us.

Are there any areas for improvement or something Soap Media could have done differently?

Not that I can think of at the moment

BACKGROUND

Please describe your company and position.

I am the Director of Outreach Borneo

Describe what your company does in a single sentence.

Community based tourism 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Social media presence

SOLUTION

How did you find Soap Media?

Referral

Why did you select Soap Media over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full review of social media and marketing opportunities 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased website activity 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A fantastic service managed by highly professional and capable individuals 

What was your primary form of communication with Soap Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their positive approach and willingness to go above and beyond to achieve our goals.

Are there any areas for improvement or something Soap Media could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Company Director of Lesters Nursery World

Describe what your company does in a single sentence.

Baby Nursery Goods Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Manage Paid Search Campaigns

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing Paid Search Campaigns -

Staying within Budget and acheiving Revenue Targets for each month.

Maintaining ROAS Targets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Measurable outcomes have been determined by Revenue/ROAS as with any paid search campaigns. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are in month 4 of working with Soap and the project management has been excellent. They are very responsive and quick to action on any issues that inevitably come up from time to time. 

What was your primary form of communication with Soap Media?

Virtual Meeting

What did you find most impressive or unique about this company?

We are most impressed with their initial pitch and personable approach. We felt and still feel like we would be in safe hands. 

Are there any areas for improvement or something Soap Media could have done differently?

It is still a little too early in the contracr to judge if there can be any major improvements made. The only slight issue has been an underspend on the monthly budget but not by a concerning amount. 

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Community Foundations for Merseyside and Lancashire

Describe what your company does in a single sentence.

Chartible giving to benefit communities in Merseyside and Lancashire

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Brand positioning
• Increase donor engagement
• Grant application facility

SOLUTION

How did you find Soap Media?

not sure as before I started

Why did you select Soap Media over others?

Referred to me

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development and design of two websites - one for the Community Foundation for Lancs and the Community Foundation for Merseyside. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased enagagement with donors
• Easy gran applications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly efficient and responsive in addressing queries and problems and kept on track to schedule.

What was your primary form of communication with Soap Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendy, approachable and efficient.  

Are there any areas for improvement or something Soap Media could have done differently?

The only thing that did find slightly difficult was that most comms done over email and would have preferred more planned in meetings.