Off-Site Services

BACKGROUND

Please describe your company and position.

I am the Founder of a marketing agency

Describe what your company does in a single sentence.

 We are growth marketing agency specializing in e-commerce and conversion rate optimization (CRO).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-Site Services to develop a custom portal for one of our clients.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site Services helped us build a custom mortgage application portal for a client. The team integrated that portal into the client’s existing marketing website, which was built on Drupal 9. We came up with the designs on our end, and Off-Site Services was essentially in charge of all the backend components.

The portal features an interactive, customizable online form that the client can use to collect information from mortgage applicants. They built that form and all of the conditional logic behind it. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client’s feedback has been really good. Off-Site Services's involvement has helped us improve the first phase of the project, giving us the confidence to move forward to phase two. They’ve exceeded our expectations in that they’ve made a lot of good recommendations for the UI/UX. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’ve done really well. I appreciate how they’ve set up the project and how they’ve managed the QA portion of it. One of the staff assigned to our account is a project manager, and he keeps me updated in terms of our schedule and where we’re at with the budget. 

Off-Site Services has also been flexible enough to work with our project management tool. They’ve integrated all of their tasks and feedback into that platform. We also use Slack and do virtual meetings weekly. 

What was your primary form of communication with Off-Site Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed by Off-Site Services’s great project management skills, technical development expertise, and ability to understand a project and its scope. 

Are there any areas for improvement or something Off-Site Services could have done differently?

They responded really well to our requests. 

BACKGROUND

Please describe your company and position.

I am the CTO / COO of Suitmedia

Describe what your company does in a single sentence.

Suitmedia is a digital consulting firm specializing in digital product development and creative communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• One of our clients wanted a new web implementation on Drupal, so we began looking for a partner with experience in that CMS.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our end client was redesigning a government website that contained publicly available records about a nuclear site cleanup. Off-site Services mainly replicated the same functionality and design from the old CRM onto Drupal. They implemented new features, such as a complex search function that utilized Alfresco and Solr. They also do some creative design and changes to graphics to get better usage, but the bulk of the project is Drupal implementation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They’re incredibly capable and easily adapt to different environments. Our project involved a complex security system and numerous roadblocks, but they worked hard to find solutions and deliver what the client was expecting. The final product should go live within the month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We mainly communicate via web conference, but they did come on site for a kickoff at our client’s request. I never had a question about what was happening because they always had a clear outline and consistent communication.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We heavily prioritized client satisfaction, and Off-Site Services held the same standards, embracing the client’s needs. Instead of providing a prepackaged approach, they took time to understand the problem and deliver a tailored solution.

Are there any areas for improvement or something Off-Site Services could have done differently?

The initial collaboration was a bit difficult, but that was more because of the project constraints and not because of Off-site Services.

BACKGROUND

Please describe your company and position.

I am the CEO of a PR and communications services company.

Describe what your company does in a single sentence.

Public Relations and Communications Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We were trying to find a partner for our existing client. Our client was looking for a development agency that could create a new web portal for an invoicing and stock handling system because theirs was quite outdated. They were using an offline version for the invoicing and stock handling and they had to always refresh everything when any sale was completed online or offline. The system wasn’t suitable for them and they wanted a new solution.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed our client’s webshop using Drupal. It’s developed mostly for content management, but they showed us how it could work as a webshop. They also did SEO.

First, they created the design layout and then they had two-week sprints. The first stage was to create the homepage of the web shop. After that, we started to create the subpages and the menu system. Then, they integrated the invoicing and stock handling system into the web shop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new webshop is live and running. The client is happy with the results. It’s a much better system than the previous one. Everything is good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was good. We spoke with them on a daily basis. The sprint presentations were every two weeks. The client was there for the presentations. If we had any questions, we could ask them. The whole process was fluent and we were satisfied with the whole process.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were friendly. We didn’t know the Drupal system, but they convinced us that it would be good for us. They showed us good examples. With the two-week sprints, we always knew what stage of the development. The whole process was transparent.

Are there any areas for improvement or something Off-Site Services could have done differently?

If they give a proposal, their suggestions could also be advised at the beginning of the project.

BACKGROUND

Please describe your company and position.

I am the CEO, Co-Owner of a light and color measurement devices company

Describe what your company does in a single sentence.

My company develops light and color measurement devices for production environments and R&D.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We had a large B2B website, content dense, integrated with Marketo, in two languages (EN and CN) that had been built on Drupal 9. Due to Drupal 9 end of life, we had to migrate to Drupal 11, which would involve a complete rebuild of the site structure, and then migrating over the hundreds of pages of content and content assets that we had. During it's lifetime, the D9 site had also accrued a number of changes and features that made it very unwieldy and frustrating to use on the back-end. The website is a very important tool in our global marketing and lead generation, a critical channel for providing the rich technical content (e.g., Webinars, White papers) that our engineering customers want to see. Our goals with the project were: we wanted to make some improvements to site design, navigation, and user experience Needed to ensure continuity of all site functions, integration, etc. for lead gen and extensive tracking Wanted an improved back-end experience for our internal users who are on the website almost daily updating and creating content. We wanted a partner who would not just execute the migration effectively, but who would also contribute design recommendations, help us adopt best practices for a modern, mobile-responsive site an optimize the user experience. We had not been happy with our prior vendor's customer service, effort to solve problems, or even just basic QA of work they did as our ongoing maintenance/service vendor. We really wanted to find a vendor who would be more responsive and quality oriented.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrating a large B2B website from Drupal 9 Drupal 11, including: Discovery/discussion of both design and functional requirements, goals, preferences Design phase - we were presented with redesigned pages for review and approval, allowing for multiple revisions until we were completely happy with the proposed designs.

Then moving into the development/building phase, followed by automated migration of large amounts of our content (saving a lot of time!) We were able to see and test all site pages on a staging site prior to launch.

The launch itself went so smoothly, we just went to bed one night and came back online in the morning and there it was without a hitch. Subsequently, Off-site  has continued to be fast and responsive doing the inevitable minor changes and fixing little glitches that only become evident in live environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Both our marketing project team and others in the company (including our Co-Founders) are very happy with the result. The launch went smoothly in both US and China simultaneously.

Everyone likes the new design and improved features of the site for user experience. And our internal admins and content managers are very happy with the improvements in back-end site operations. Project came in on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management style is communicative, collaborative, and very hands-on, with thorough (but not excessive) documentation of project steps, dates, deliverables, and both client and customer expectations and responsibilities.

Excellent communication and responsive with tracking tools and systems that kept things moving forward. Such as Basecamp for managing tasks and sharing files, and a collaboration tool during the design processes that made it easy for us to review and add comments directly onto page designs.

We are in Central European time and much of the project team was in TX, but we barely noticed any communication issues due to time zone, due to their rapid responses.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service was top-notch, we always felt well taken care of, problems were solved quickly, new solutions and options suggested, and proactive management of many elements we didn't even think of such that they never even became issues.

These folks really know their stuff re: Drupal and website design/dev/function/best practices. We have been delighted with the whole process and the ongoing support/maintenance service we're receiving.

Are there any areas for improvement or something Off-Site Services could have done differently?

Not a thing.

BACKGROUND

Please describe your company and position.

I am the Maintenance specialist of Leston Holdings

Describe what your company does in a single sentence.

We own and operate a high quality Real Estate portfolio, catering to both residential clientele and national commercial tenants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• To improve our property search by creating an advanced search feature with filters
• Integrating interactive maps
• Developing a property comparison tool to enhance user experience and navigation.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

4

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes developing an advanced property search feature with filters for price, location, and property type. Off-Site Services will integrate interactive maps for property locations and create a comparison tool to view multiple properties side by side. Key deliverables include the fully functional search filters, interactive map integration, and the property comparison feature. These features will be tested and optimized for both desktop and mobile platforms. The final product will improve user experience and streamline property searches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes include an increase in user engagement, with a higher number of property searches and more frequent use of the comparison tool. Additionally, the interactive maps have improved navigation, leading to longer time spent on the site. Conversion rates also showed a noticeable improvement, as users were able to more easily find and compare properties. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated strong project management throughout the process. They delivered key milestones on time and kept us updated regularly on progress. Whenever we had additional requests or adjustments, they responded promptly and effectively, ensuring the project stayed aligned with our goals. Their ability to adapt and maintain clear communication was key to meeting our expectations and deadlines.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to integrate complex features like interactive maps and property comparison tools seamlessly into our platform was particularly impressive.

Are there any areas for improvement or something Off-Site Services could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of eComify

Describe what your company does in a single sentence.

eComify ia a direct-to-consumer e-commerce that is transforming the way in which traditional manufacturers sell directly to consumers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We needed a team that could not only improve site stability and performance but also ensure a more seamless process for rolling out updates. Scalability was also a priority—we wanted a future-proof platform that could handle growth without constant overhauls.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site approached our challenges with a structured plan that combined technical expertise with a deep understanding of eCommerce operations.  

They started with a full audit of our system, identifying inefficiencies and proposing a strategic roadmap for improvement. One of the key areas they focused on was Server migration, which not only improved site stability but also significantly reduced our hosting costs.  

They also handled a critical Magento update, ensuring it was implemented seamlessly without the downtime or post-launch issues we had experienced with previous developers. Additionally, they optimized our platform’s performance, improving page load speeds and refining key aspects of the user experience.  

Beyond these major deliverables, Off-site provided ongoing maintenance and support, ensuring that every improvement was sustained over time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the most noticeable improvements was how stable and reliable our website became post-migration. We saw significant stability improvements after server migration while reducing hardware requirements and overall hosting costs. Additionally, when pushing the Magento update to live, the transition was nearly seamless—a massive improvement compared to our experiences with the last two developers before Off-site. Everything was performing as expected, without unexpected disruptions.  

For the most part, every task we assigned to Off-site’s eCommerce development team was completed as expected, on time, and within budget, with little to no rework required.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided regular updates, were transparent about timelines, and always followed through on commitments. Communication was smooth, and they were highly responsive to our requests, whether it was a minor tweak or an urgent issue.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to think beyond just web development. —we could tell they were invested in making sure our platform was optimized for the long run. Their solutions weren’t just about fixing problems but about creating efficiencies that improved our business as a whole. Their technical expertise, particularly in Magento, was evident in the smooth rollout of updates, which had previously been a pain point for us.  

Are there any areas for improvement or something Off-Site Services could have done differently?

Working with Off-site has been a game-changer for our eCommerce operations. If you’re looking for a development team that understands both the technical and business side of eCommerce, Off-site is a fantastic choice.

BACKGROUND

Please describe your company and position.

I am the Vice President Of Engineering of BrightLine

Describe what your company does in a single sentence.

BrightLine is an ad tech company specializing in the OTT space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We needed a QA support.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site tests various SDK products across multiple platforms, including Apple TV and Android. They conduct testing on different devices, beginning with a kickoff session to understand the product’s functionality and expected behavior.  From there, the team creates test cases and conducts platform-specific tests. Throughout the process, they stay engaged to clarify any questions.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been tremendous. Before working with them, we had only one internal QA resource, leading to frequent bugs and complaints from media partners. Since onboarding Off-site, complaints have significantly decreased, and our release quality has improved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We set testing priorities weekly, and they provide daily updates, detailing issues, and reproduction steps. We also hold weekly meetings and communicate frequently via email and calls when needed.  

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-Site Services' structured process and tracking have outperformed our internal efforts. I am really impressed.

Are there any areas for improvement or something Off-Site Services could have done differently?

More scheduled sessions would enhance collaboration. Overall Off-site is thorough in their testing.

BACKGROUND

Please describe your company and position.

I am the Operations Specialist of Fortitude Investment Group, LLC.

Describe what your company does in a single sentence.

Fortitude Investment Group, LLC is a financial services company that helps people manage their wealth, we offer investment advice and education on financial management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our existing platform lacked flexibility, was difficult to manage, and didn’t align with our growing digital needs. We needed a solution that could seamlessly handle complex data integrations, ensure compliance with industry regulations, and offer a sleek, user-friendly experience for our clients.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site took a structured, strategic approach to our Drupal development project. Their team worked closely with us from the outset, conducting in-depth discovery sessions to fully understand our business objectives and technical requirements.

The project scope included:

A custom-designed Drupal website with an intuitive interface for both users and administrators.
Data integration with our internal financial systems, ensuring real-time updates and seamless client transactions.
Security enhancements to align with financial industry standards, including multi-layer authentication and encryption.
A content management overhaul, making it easier for our team to update pages, post insights, and maintain compliance documentation.
Ongoing support and maintenance, ensuring site stability and optimal performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From launch, the impact was immediate. The new platform significantly improved site speed, user engagement, and operational efficiency. Our internal team found the CMS much more manageable, allowing us to update content quickly without relying on developers. Additionally, client interactions on the platform became more seamless, leading to increased trust and engagement with our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Off-Site was exemplary. They kept communication clear and proactive, ensuring every phase stayed on schedule. We had regular check-ins, and they were always responsive to our feedback, making adjustments as needed without delays.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just build a website; they crafted a solution that aligned with our business goals, compliance requirements, and long-term scalability. Their team also brought a problem-solving mindset, anticipating challenges before they became issues.

Are there any areas for improvement or something Off-Site Services could have done differently?

Overall, Off-Site exceeded expectations. Their expertise, professionalism, and commitment to delivering a robust and future-proof web solution made them an invaluable partner. We would highly recommend them.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Strike Digital

Describe what your company does in a single sentence.

We are E-commerce Marketing Experts - Using our internal knowledge of the largest ad platforms in the world, we help brands scale profitably online through precise, data-driven advertising.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our primary objectives were to enhance our brand identity, improve user engagement, integrate e-commerce functionalities, and ensure seamless navigation.
• We needed help with developing our modern, user-friendly website that would elevate our online presence and effectively showcase our services in the Advertising Services industry.
• We also aimed for the website to be scalable, accommodating high traffic and integrating with our existing CRM system.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site delivered a comprehensive web development solution that included:
- A fully responsive WordPress website designed for both desktop and mobile users.
- A sleek, modern design that aligned with our brand identity.
- E-commerce capabilities that allowed for optimized transactions and client interaction.
- Integration with our CRM system to streamline operations and data management.
- An intuitive user interface that facilitated easy navigation and access to information.
- Ongoing training and support to ensure our team could manage and update the site effectively.

Their team leveraged innovative design techniques and the latest technologies, resulting in a highly functional platform that met all our specifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we have seen:
- A 40% increase in website traffic over the first three months.
- A significant boost in user engagement metrics, with a 25% increase in average time spent on the site.
- E-commerce sales increased by 30% as a direct result of the new functionalities.
- Improved feedback from users regarding the site’s ease of use and overall experience.

These metrics highlight how Off-site's solution has positively impacted our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site’s project management was exemplary. They adhered to all deadlines and milestones, ensuring the project stayed on track. Regular check-ins and updates kept us informed of the progress, and they were highly responsive to our feedback. If we had any questions or needed adjustments, Off-site promptly addressed our concerns, demonstrating their commitment to our satisfaction.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Off-Site Services is their dedication to collaboration and innovation. They not only listened to our needs but also provided creative solutions that we hadn’t considered. Their attention to detail and willingness to go the extra mile made the experience not just effective, but enjoyable. The team's deep understanding of both web development and our industry was particularly impressive.

Are there any areas for improvement or something Off-Site Services could have done differently?

Honestly, it’s challenging to pinpoint areas for improvement given our overwhelmingly positive experience with Off-site. If I had to mention something, it might be the desire for more frequent updates during the design phase, although this is more a matter of personal preference than a shortcoming. The project was so well-managed that any minor suggestions feel like nitpicking.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Tangent

Describe what your company does in a single sentence.

Tangent offers material solutions for residential, commercial and structural applications. For those who need a combination of strength, durability and aesthetics outdoors, Tangent delivers unrivaled performance in alternative materials that you can depend on.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-site to redesign, build, and host our company's website.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a website that could handle a range of functionality including: Development of a Drupal-based website.

-Integration with our xisting Customer Relationship Management system. A modern and responsive website, and ability to host the website.

The deliverables included:

-A fully functioning, live website built in Drupal.
-Integration between CRM system and website.
-Clear and concise communication.
-Training session on how to use and update the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-The website's performance has improved to the point that we have experienced a 50% increase in leads.
-Improved SEO performance.
-Our staff can easily update and maintain the site independently.
-We have received many compliments on the website's look and feel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was fantastic. They were organized, responsive, and kept the project on track. They delivered on time. They were very communicative. We were able to communicate through email, meetings, and phone calls. They were always responsive to our needs, patient with our questions, and delivered on time.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of our industry and how to best serve our needs. Also their professionalism, flexibility, and attention to detail in the design and implementation phases was truly outstanding. The communication with the team was incredible; they responded quickly and efficiently. I really enjoyed working with them.

Are there any areas for improvement or something Off-Site Services could have done differently?

There's nothing I can think of. Off-site was absolutely amazing and really took the time to understand the complexities of our needs.