Off-Site Services

BACKGROUND

Please describe your company and position.

I am the President of Waypost Marketing

Describe what your company does in a single sentence.

We're a high-touch, full-service digital marketing agency, providing end-to-end services from strategy through execution. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our goal was to create a modern, mobile-friendly platform that not only reflected our brand identity but also streamlined our customer journey and increased conversions.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site provided end-to-end web development services, including UI/UX design, custom development, and SEO optimization. They built a fully responsive website with a sleek, user-friendly interface, integrated a CRM system for lead tracking, and implemented advanced security features. Key deliverables included wireframes, a custom CMS, and performance analytics tools to track user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we’ve seen a 40% increase in web traffic, a 25% boost in conversion rates, and a significant reduction in bounce rates. The new design has received positive feedback from both customers and internal stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site was highly organized and communicative throughout the process. They set clear milestones, provided regular progress updates, and adhered to deadlines. Anytime we had a request or needed an adjustment, they responded promptly and professionally.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and ability to translate our vision into a functional, high-performing website was outstanding. They didn’t just build a site—they provided strategic insights that enhanced our digital presence. Their combination of creativity and technical expertise set them apart.

Are there any areas for improvement or something Off-Site Services could have done differently?

While the experience was overwhelmingly positive, a bit more post-launch training on the CMS would have been helpful. That said, they were always available for support when we needed it.

We would highly recommend Off-site for any business looking to elevate their online presence!

BACKGROUND

Please describe your company and position.

I am the Managing Director of an investment banking firm.

Describe what your company does in a single sentence.

We're a leading global investment banking, securities and investment management firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our primary objectives were to enhance the efficiency of our internal operations, improve the accuracy of our financial reporting, and ensure regulatory compliance through automated processes.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Sit handled both the software development and testing phases for our project. Their work included:

- Developing a custom software application tailored to our specific needs, including features for data analysis, financial modeling, and reporting automation.
- Implementing a robust system for managing customer accounts and processing transactions while ensuring security compliance.
- Conducting rigorous software testing to guarantee the platform's reliability and performance under heavy load.
- Providing comprehensive user training and post-launch support to ensure smooth adoption of the new system.

Key deliverables included a fully functional software platform, a user-friendly interface, detailed documentation, and a comprehensive testing report. The project was completed in stages with regular check-ins and feedback loops to ensure alignment with our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project significantly boosted our internal productivity. Additionally, the automation features allowed us to scale our operations without increasing headcount, directly contributing to a 20% cost savings in operational expenses. The system has also enhanced our regulatory compliance by automating audit trails and ensuring consistent data handling.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-Sit’s project management was exceptional. They adhered to the project timeline and kept us informed of progress through regular updates. Whenever we had concerns or new requirements, the team was quick to respond and adapt, ensuring that any changes were incorporated efficiently. Their communication was transparent and proactive, making us feel like true collaborators throughout the entire process.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just deliver software—they delivered a solution that was perfectly aligned with our strategic goals. Their ability to bridge the gap between complex technical requirements and the practical needs of a financial services firm was remarkable. They also provided continuous support post-launch, which ensured a seamless transition to the new system.

Are there any areas for improvement or something Off-Site Services could have done differently?

One area for improvement would be the documentation of their testing processes. It would have been helpful to have more detailed insights into the specific testing methodologies used, although the final product certainly spoke for itself. However, this is a minor suggestion and in no way detracts from the overall excellent service we received.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Adtrac AG

Describe what your company does in a single sentence.

Adtrac is a Swiss startup specializing in the development and operation of software for the sale of Digital Out of Home (DOOH) advertising space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• to enhance our digital marketing capabilities and streamline our advertising processes.
• Our primary objective was to develop a custom software solution that could integrate various marketing tools, improve data analytics, and automate reporting functions.
• We wanted to ensure our campaigns were data-driven, enabling us to make informed decisions quickly.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site service team participate in the software development process and report their progress in the daily standup meeting.

Project work includes software design, development and test. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were astounding. We saw a 40% reduction in the time spent on data analysis and reporting, allowing our team to focus more on strategic initiatives. The outcome is the continuously improving feature set of our application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to our agreed timelines closely, delivering each milestone on schedule. Their team was incredibly responsive to our needs; any questions or issues were promptly addressed, often within a few hours. Their agile approach ensured that we could adapt to any changes in requirements swiftly.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-site commitment to understanding our unique business challenges. They approached us not just as a vendor, but as a partner, which I believe is crucial in the software development realm. Their expertise combined with their proactive communication made the process seamless.

Are there any areas for improvement or something Off-Site Services could have done differently?

working with Off-site Service was a positive experience that has significantly advanced our capabilities in the advertising and marketing industry.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Truly Financial

Describe what your company does in a single sentence.

It a financial technology platform designed to compare international money transfer services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our aim was to create a web and mobile tool capable of gathering real-time data from remittance service providers, processing and storing that information, and presenting it through an online interface for users.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed the comparison engine from the ground up and oversaw its operations. The project underwent numerous revisions and ideas along the way. Although it was a lengthy and challenging process, Off-site service consistently delivered outstanding results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Off-site service offered more competitive prices and completed the new website within a much shorter time frame. We’re very pleased with the results. The website they delivered has never crashed; it’s been perfect.
They are our primary developers, and our product would not exist without their contributions. They offered more ideas and solutions than I can detail here and were a crucial driving force behind the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My IT and marketing teams were so happy with the project management style. We never had to wait long for answers to our  requests and questions. It was amazing to see how well Off-site service performed compared to the team we’d used before. They just breezed through our project.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offer a complete package: delivering high-quality work with both technical expertise and professionalism. They’re also genuinely pleasant, making collaboration enjoyable.

Are there any areas for improvement or something Off-Site Services could have done differently?

Not at all. I would wholeheartedly recommend them to anyone and have done so multiple times.

BACKGROUND

Please describe your company and position.

I am the Marketing Coordinator of Ubicquia, Inc

Describe what your company does in a single sentence.

Ubicquia create innovative technology that leverages existing infrastructure to make cities smarter, safer and more connected.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our main objective was to design and implement a software solution that is not only optimized for high performance but also perfectly aligned with our unique inventory management requirements and the workflows of our business processes.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site service helped us look for technology that would be helpful for this kind of our platform. We decided to go ahead with Drupal for the backend of the website, and used the typical frontend technologies for Android.

some of the key deliverables include:

- Update custom modules for compatibility with the new core version.
- Test the site to identify and resolve any issues, warnings, or errors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 The feedback we have received has been overwhelmingly positive, with both my clients and myself expressing satisfaction regarding its performance and reliability:

- The website is now operating on the latest major version of Drupal.
- All issues found during testing were addressed and resolved.
- Customizations from the previous version were successfully retained.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The effectiveness of the project management provided by Off-site service was exemplary. They adhered strictly to established project management techniques and methodologies, ensuring everything was on track. Throughout the process, I was kept well-informed about any changes or developments that could potentially expand the scope of our project.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the key factors that impressed me about working with Off-site service was their commitment to delivering on time without compromising on quality. Their technical expertise and knowledge in the field were evident and played a significant role in the success of our collaboration. Their efficient workflow contributed to timely project completion.

Are there any areas for improvement or something Off-Site Services could have done differently?

I do not have any specific recommendations for improvements; I believe Off-Site Services is doing an outstanding job and meeting all my expectations phenomenally well. Their work has significantly contributed to the success of our project.

BACKGROUND

Please describe your company and position.

I am the Vice President Of Corporate Marketing of Fortinet

Describe what your company does in a single sentence.

Fortinet is a global Leader of Cybersecurity Solutions and Services that offers timely protection, proactive defence and streamlined operations​, Revolutionises network management and security operations with automation​.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We needed help to update our company’s website. Our previous site was very simple and outdated.
• To completely revamp our website and create a seamless, user-friendly online platform that truly represented our brand as a leader in cybersecurity solutions and services.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

1. The project scope included: Redesigning our corporate website to enhance its visual appeal and functionality.  
   - Creating an intuitive and automated dashboard for network management and security operations.  
   - Improving lead capture forms and integrating them with our CRM system.  
   - Optimizing the site for mobile responsiveness and increasing loading speeds.  
   - Performing SEO optimization to boost our visibility on search engines.  
2. Key deliverables included a fully functional and visually appealing website, comprehensive documentation for ongoing maintenance, and training sessions for our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results surpassed our expectations, our new sites are a large glow-up from our previous one — the sites’ design looks good. There is 35% increase in user engagement on the site within the first quarter post-launch and 40% rise in lead conversion rates. An Improved page load times and a fully responsive design that garnered positive feedback from clients and stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site’s project management was exemplary. They employed agile methodologies which allowed for weekly updates and clear milestones. Deliverables were consistently on schedule, and they were quick to accommodate any requested changes. Their proactive communication and responsiveness stood out significantly.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m most impressed with the site’s design, it looks really good. The end product meets my expectations. They understood the intricacies of the cybersecurity sector and developed solutions that aligned perfectly with our brand and objectives. Their commitment to grasping our needs and going above and beyond was remarkable. We’re planning to add more features to our site, and I know off site will be able to do it because they’ve worked on sites with a more complicated scope than ours. 

Are there any areas for improvement or something Off-Site Services could have done differently?

Honestly, I have no complaints. We highly recommend their services and eagerly anticipate our next collaboration.

BACKGROUND

Please describe your company and your position there.

Designer, boutique digital marketing agency focused primarily in the financial services, publishing, and insurance industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Off-Site Services?

Over the span of 5+ years, OSS has developed a myriad of websites for our agency ranging from simple stand-alone landing pages, to highly complex websites.

What were your goals for this project?

To design and deliver fully functional, ADA compliant websites and comprehensive CMS databases to a variety of agency clients.

SOLUTION

How did you select this vendor?

n/a

Describe the project and the services they provided in detail.

OSS received design files, interpreted production documentation and successfully developed fully functional websites and CMS databases. Sites were developed from completed creative design files, or they created template pages based on provided IA and wireframes.

What was the team composition?

On the agency side, the team was typically comprised of a project manager, an interactive producer, a copywriter, designer(s), an art director and a creative director. On the vendor side, team members were technical director, project manager(s), and development individuals.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

n/a

How was project management arranged and how effective was it?

Project management happened via telephone, email, and an online project management portal. In most cases, responsiveness was immediate.

What did you find most impressive about this company?

Their ability to understand and implement development instructions, their timely response to questions or issues, and most importantly, their recommendations and execution of practical solutions to complex technical demands.

Are there any areas for improvement?

I personally have never had a negative experience with Off-Site Services. As a designer, they're great to work with.

BACKGROUND

Please describe your company and your position there.

President of the agency that engaged Off-Site Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Off-Site Services?

Custom Drupal CMS development, web development, hosting and ongoing maintenance.

What were your goals for this project?

Work in partnership with Off-Site Services to deliver the very best solution for a major financial services company/bank in the Caribbean.

SOLUTION

How did you select this vendor?

I have a multi-year relationship with Off-Site Services and Max, their owner. They have been highly successful on every engagement.

Describe the project and the services they provided in detail.

Website development from A to Z.

What was the team composition?

Approx 3-6 people from OSS were engaged on this project at any given time to ensure we hit our deadline.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Site launched to client's spec, on-time, and to their satisfaction.

How was project management arranged and how effective was it?

One key person responsible for the project and to handle any and all issues.

What did you find most impressive about this company?

Responsive, small in # of people but large in service/responsiveness and capabilities. They were always a great resource to help us think through the best solutions with our clients.

Are there any areas for improvement?

None so far. I give them my full recommendation.

BACKGROUND

Please describe your company and your position there.

Meyer & Associates Marketing Communications is a boutique agency of which I was the Creative Director who also managed the design and production studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Off-Site Services?

Building an email ready for deployment, using client-provided wrappers for various versions.

What were your goals for this project?

With an enterprise client, our work needed to be on pointe without any technical error or hiccup in the process, from conception through deployment. Our team did not have the skillset to meet the clients' changing needs under strict deadlines so we looked to Off-Site Services for technical experience and guidance.

SOLUTION

How did you select this vendor?

A business referral long ago and we've kept OSS ever since! 4+ years.

Describe the project and the services they provided in detail.

With client-provided specs, OSS gave us guidance on responding to client in the beginning stages so we could confidently project the process of email approval and development. We then provided PSD files and they began development. While OSS was in production, they smoothly took our revisions without any problems or overcharges.

What was the team composition?

Myself, creative director, and graphic designer interacted with OSS. OSS's team had the account director as our main contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Cost-effective solution to help our bottom line.

How was project management arranged and how effective was it?

Max was always there when we needed him, but our process became smooth and his team was always helpful.

What did you find most impressive about this company?

Their speed of delivery and flexibility stand out.

Are there any areas for improvement?

Initial communication on the scope and technical details of the project were slightly cumbersome, but once all parties were comfortable on process and style of communication, things went well.

BACKGROUND

Please describe your company and position.

I am the CEO Office | Corporate Strategy Specialist of a financial services company 

Describe what your company does in a single sentence.

We engage in building the fairest financial product in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We manage various technologies, and in my work, I manage a lot of web apps that are catered to customers. With that, we have various websites including SharePoint, Drupal, and other custom applications.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I just wanted to try them out, so they provided IT and web-related support for Drupal. I asked them to manage 5–6 Drupal websites, which involved updating modules and implementing functions.  Once they proved that they were reliable and could complete the tasks, the scope of their work grew. We now have a general contract agreement, and they developed a microsite for us. On top of web and app development, they also provide workflow and productivity software support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In terms of maintenance and support, there has been able to support us well. This project had a couple of project owners, and they were all satisfied with their interactions with the team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did very well. They were initially using Basecamp, and I asked them to work using our Jira board, and they did. In terms of communication and adjusting to our needs, they did very well. They are very responsive.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have very talented teammates with diverse skill sets. They are amazing. I threw a lot of challenges at them in terms of technologies, and they were able to resolve them efficiently and cost-effectively, which was very helpful during this time.

In addition to web development, when I was looking for assistance in creating workflows but they had staff for that.

Are there any areas for improvement or something Off-Site Services could have done differently?

They could work on centralizing information, as well as managing hours. They're slowly improving, and we’re using DocuSign now for all of our revisions and contracts.