IT Managed Services
$10,000 to $49,999
Jan. 2010 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They’re a top-notch team."

Aug 5, 2019

Network Administrator, Heinz History Center

Robert Vita

Arts, entertainment & music
Pittsburgh, Pennsylvania
51-200 Employees
Phone Interview
Verified

Sierra Experts provides IT services for a nonprofit organization. They have managed firewall and network operations such as executing a wireless infrastructure, backup solutions, and SAN services upgrades.

An expert team, Sierra Experts’ efforts continue to satisfy. Committed to quality, they exceed expectations to support solutions following implementation to ensure optimal functioning. Their team communicates expectations and ensures deadlines are met, which fosters continued engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the network administrator for a nonprofit agency: Heinz History Center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sierra Experts?

Throughout the years, we’ve needed IT support.

SOLUTION

What was the scope of their involvement?

Sierra Experts has supported a variety of firewalls and network projects over the past 4–5 years. Their team has directed efforts such as implementing a corporate wireless infrastructure and Office 365 as well as upgrading our SAN services. They’ve also managed our on-site help desk to assist day-to-day operations. Most recently, the Sierra Experts team developed a new backup solution.

What is the team composition?

I’ve worked with 3–4 teammates. They’ve provided resources to support firewalls, switches, and server operations.

How did you come to work with Sierra Experts?

My predecessor knew the founder of Sierra Experts and fostered a relationship with their team. Since taking on my new role, we’ve continued to rely on them for support on projects they’d worked on previously.

How much have you invested with them?

In our last fiscal year, we spent about $15,000 with Sierra Experts.

What is the status of this engagement?

We began collaborating with Sierra Experts in 2010, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have a set of guidelines, but one of our measures of success is not experiencing repeat issues. Our team has been happy with the work they’ve done; I’ve never felt that they’ve cut corners on projects. It’s why we keep using Sierra Experts for IT support.

How did Sierra Experts perform from a project management standpoint?

Usually, we communicate via outlook or phone conversations. They accurately plan projects and acquire new understandings for specific tasks, which have been accomplished with a goal in mind. After completing projects, their team follows-up to ensure implementation has been successful as well as to resolve any ongoing issues that haven’t been reported. They’ve always been responsive to our needs.

What did you find most impressive about them?

Their team has a wide variety of expertise from cloud to physical servers. There’s also a teammate who does a phenomenal job with firewall and networking services. They’re a top-notch team.

Are there any areas they could improve?

There isn’t anything they could improve upon at this point in time. We haven’t had any issues with the service or support they’ve provided over the years.

Any advice for potential customers?

Know exactly what you want to accomplish going into the collaboration. They’re knowledgeable so be open to their ideas or recommended solutions as they may be a better fit to solve a particular challenge.

RATINGS

5.0

Sierra Experts

We do IT differently.

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer

Sierra Experts Reviews

IT Managed Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (2)

Sierra Experts

We do IT differently.

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer

Sierra Experts Reviews

IT Managed Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Location

Locations (2)

Contact

Connections