We do IT differently.
Sierra Experts, formerly known as Sierra w/o Wires, is an IT managed service and support provider headquartered in Pittsburgh, PA. Sierra specializes in remote monitoring and management of computing systems, cloud/virtual systems hosting, VoIP/SIP PBX trunks and solutions, physical server hosting, website and software development and hardware and software reselling.
Sierra is a veteran owned company, and proud to be local, meaning we do not outsource our MSP services. Everything we do is handled internally, enabling effective communication and personalized IT service and support, through a team you can trust.
The full time staff of experts at Sierra currently provide service to customers in 38 states and 3 countries. We operate our own data center facilities, including a flagship 4,500 square foot facility.
Sierra prides itself on delivering our services in a no-nonsense, practical way by continuously improving customer satisfaction, retention, and growth.
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IT Managed Services for Nonprofit Organization
"They’re a top-notch team."
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A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the network administrator for a nonprofit agency: Heinz History Center.
What challenge were you trying to address with Sierra Experts?
Throughout the years, we’ve needed IT support.
What was the scope of their involvement?
Sierra Experts has supported a variety of firewalls and network projects over the past 4–5 years. Their team has directed efforts such as implementing a corporate wireless infrastructure and Office 365 as well as upgrading our SAN services. They’ve also managed our on-site help desk to assist day-to-day operations. Most recently, the Sierra Experts team developed a new backup solution.
What is the team composition?
I’ve worked with 3–4 teammates. They’ve provided resources to support firewalls, switches, and server operations.
How did you come to work with Sierra Experts?
My predecessor knew the founder of Sierra Experts and fostered a relationship with their team. Since taking on my new role, we’ve continued to rely on them for support on projects they’d worked on previously.
How much have you invested with them?
In our last fiscal year, we spent about $15,000 with Sierra Experts.
What is the status of this engagement?
We began collaborating with Sierra Experts in 2010, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We don’t have a set of guidelines, but one of our measures of success is not experiencing repeat issues. Our team has been happy with the work they’ve done; I’ve never felt that they’ve cut corners on projects. It’s why we keep using Sierra Experts for IT support.
How did Sierra Experts perform from a project management standpoint?
Usually, we communicate via outlook or phone conversations. They accurately plan projects and acquire new understandings for specific tasks, which have been accomplished with a goal in mind. After completing projects, their team follows-up to ensure implementation has been successful as well as to resolve any ongoing issues that haven’t been reported. They’ve always been responsive to our needs.
What did you find most impressive about them?
Their team has a wide variety of expertise from cloud to physical servers. There’s also a teammate who does a phenomenal job with firewall and networking services. They’re a top-notch team.
Are there any areas they could improve?
There isn’t anything they could improve upon at this point in time. We haven’t had any issues with the service or support they’ve provided over the years.
Any advice for potential customers?
Know exactly what you want to accomplish going into the collaboration. They’re knowledgeable so be open to their ideas or recommended solutions as they may be a better fit to solve a particular challenge.
An expert team, Sierra Experts’ efforts continue to satisfy. Committed to quality, they exceed expectations to support solutions following implementation to ensure optimal functioning. Their team communicates expectations and ensures deadlines are met, which fosters continued engagement.