Sidekick Interactive

BACKGROUND

Introduce your business and what you do there.

I’m the president of Allevio Clinic, a healthcare clinic that deals with chronic pain management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidekick Interactive?

We needed someone to develop our mobile app and the middleware that helps to run it.

SOLUTION

What was the scope of their involvement?

They’re developing our iOS mobile app, which will facilitate interaction with our patients. The first iteration of the app is focused on appointment management, a very hands-on function that currently requires a lot of our organization’s time and resources. The app will allow patients to more easily manage their appointments.

The first phase of the project is wrapped up; we just need to do testing and bug fixes before it goes live. We have additional phases of the project planned. 

What is the team composition?

We work with 5–6 people directly. Our main points of contact are Liam and Greg (Co-Founders). Liam is more involved with design and part of the development team. Greg does project management and manages the whole development team.

How did you come to work with Sidekick Interactive?

I wasn’t involved in the initial contact with them. Our CEO was introduced to them about a year ago.

How much have you invested with them?

My company has spent $115,000.

What is the status of this engagement?

We started working together in April 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There were five distinct sprints to complete phase one of the project, and they were all completed on time. The deliverables came through as promised.

How did Sidekick Interactive perform from a project management standpoint?

They were very clear as to what they were going to do, and they stuck with it. We meet almost weekly as a whole a team to get feedback via Microsoft Teams.

What did you find most impressive about them?

They delivered what they said they would on time. There was no slippage in the process.

Are there any areas they could improve?

It wasn’t an ongoing issue, but at the beginning, we didn’t have an understanding of some of the key barriers that might delay components of the project. That was quickly ironed out, and the communication gap was fixed.

Do you have any advice for potential customers?

Communication is always the key. Give them as much information as you can to make the process clearer.

BACKGROUND

Please describe your company and your position there.

We are a research team affiliated to a university and a public health network. We investigate how early adversity and victimization increase risks for mental health and behavioural problems and how to best support youth facing these experiences by using new technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sidekick Interactive?

We wanted to freshen up an already existing application developed to support teenagers who are victims of bullying through strategies and information provided within the application.

What were your goals for this project?

We wanted to improve the engagement, user experience and overall professional appearance of the application for the intended user group, i.e. teenagers ranging between 12 to 16 years of age. Existing features were streamlined and complementary ones were envisioned, such as the introduction of a gamification component to the app. New designs were included.

SOLUTION

How did you select this vendor?

As per public regulations, we have issued a call for tenders. Sidekick Interactive was selected for their competitive rates and sheer interest in our project.

Describe the project in detail.

The contract included the renewal of three existing apps by Sidekick Interactive, including +Fort. All three apps were intended to provide information and support in the face of adversities, as well as to promote well-being.

The project implied the assessment of the existing apps in their original forms, reconstruction of their architecture/UI, improvement of general UX and the addition and removal of a number of features, including elements of gamification. Quality control was carried out both internally and by members of our team.

What was the team composition?

Florian (Project Manager) was our main point of contact. Front and backend developers were associated with the project, along with a very gifted and generous graphic designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The application was published in the midst of unforeseen circumstances (COVID-19). More information regarding engagement will have to wait for the return to school and most likely a new academic year, as well as the formal unveilings of the app.

Colleagues from all around the world are however unanimous about the attractiveness and fluidity of the application, and more importantly, its great potential to help bullying victims.

How effective was the workflow between your team and theirs?

A bridge had to be crossed between the tech industry and the academic world. Throughout this process, the team, with Florian at its head, proved to be open-minded and willing to adapt to our realities and pace. Our team was dedicated to testing every iteration, which was facilitated by the use of an agile-inspired framework.

What did you find most impressive about this company?

Their dedication and creativity. The whole team took our project to their own hearts, and went well above and beyond to satisfy our requests. They provided us with an attractive and efficient app we are happy to offer to our users. We’ve enjoyed working with the PM, Florian, and the developers, who at all times have proven to be friendly, courteous and professional team players.

Are there any areas for improvement?

Communication is key to every collaborative project, and throughout our partnership, we found some efficient tools to avoid loopholes and misunderstandings. Suggestions were already made on both parts to improve those tools for future collaborations.

BACKGROUND

Introduce your business and what you do there.

Our company specializes in Product Lifecycle Management. We operate in 12 different industries, such as transport mobility and aerospace. I am the product manager in our Montreal office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidekick Interactive?

We were deploying tools for a project in Montreal, where they were building a new kind of railway going 66 kilometers across Canada to help combat congestion. Our company was providing the tools to perform 3D-modeling and document management but needed a solution to allow those products to be used in the field without being connected to a specific network.

SOLUTION

What was the scope of their involvement?

Sidekick Interactive developed code that created the ability for users to fill out forms that would later sync onto the platform once they were in range of a network. They tailored the solution to be used on mobile devices and to use a smaller amount of data in order to operate in areas without a significant amount of bandwidth.

What is the team composition?

We worked with Florian (Project Manager, Sidekick Interactive) and with 2–3 of the company’s founders in terms of setting up and starting the project. Two other people were more on the technical side of things and helped us translate business requirements into technical ones for their developers.

How did you come to work with Sidekick Interactive?

We got to know them through another company that we worked with who vouched for their abilities.

How much have you invested with them?

The contracted was established with our client who has acted as an intermediary between us and Sidekick. Even though the scope of the project increased over time, the total budget has remained at CAN $295,000 (approximately $222,000 USD).

What is the status of this engagement?

We started working with Sidekick Interactive in September 2018 and have mostly wrapped up our engagement but still have some ongoing involvement from time to time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very satisfied with the work that was performed, and­—even though it was developed for a specific purpose—we believe we’ve found a way in which it could be used for other purposes. Their solution has proved to be versatile in both hardcoded forms or through templates in our own tools. Their application has the potential for reuse with other projects, which is why we’ve kept interacting with Sidekick Interactive.

How did Sidekick Interactive perform from a project management standpoint?

They were very willing to work closely with us to get things done, coming to our office once a week for half- or full-day workshops, which allowed us to tighten the loop between testing and bug fixing. Our developers were able to work hand in hand with them to really expedite the development.

What did you find most impressive about them?

Though the schedule was extremely tight and the specific project requirements kept changing, Sidekick Interactive was responsive in delivering an intermediate solution that satisfied our client and helped us get closer to a final product.

It was really refreshing to see how fast a company can respond to changing requirements. Their agility and willingness to work with just a rough outline of where we wanted to go was extremely beneficial to the project and helped us to make sure we were always progressing, even as we had to adapt our approach.

Are there any areas they could improve?

Most of the problems were from our side of the project, so there’s not much I can say in terms of concrete things they could have done differently.

Do you have any advice for potential customers?

Anyone who wants to work with them should look at the projects they’ve worked on and talk to them personally to see if they’d be a good match because if they are a good fit, things are going to go very well.

BACKGROUND

Introduce your business and what you do there.

I’m a senior program manager at a business incubator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidekick Interactive?

We needed help sharing design thinking principles and industry best practices with our founders to create products that create massive value and impact for their customers.

SOLUTION

What was the scope of their involvement?

Sidekick Interactive provided educational workshops and 1-on-1 coaching for our startups. The team also delivered presentations, design tools, and frameworks.

What is the team composition?

We worked with one teammate from Sidekick Interactive.

How did you come to work with Sidekick Interactive?

Someone referred Sidekick Interactive to us. We chose them because their company values aligned with ours.

How much have you invested with them?

We used pro-bono service from SideKick Interactive.

What is the status of this engagement?

We collaborated on two workshops in July 2024 and July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our founders reported using the frameworks to refine their MVPs to create meaningful impact for their customers. They found the Kano Model presented by Sidekick Interactive as a valuable tool. The founders reported more streamlined MVPs with a greater focus on core features.

How did Sidekick Interactive perform from a project management standpoint?

We had an excellent experience with Sidekick Interactive. Project delivery was well managed, and communication was clear and timely. 

What did you find most impressive about them?

The personalized support was well appreciated by our founders.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the Responsable of On board

Describe what your company does in a single sentence.

Develop a mobile application

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• Submit a finished product to the Apple Store and Play Store

SOLUTION

How did you find Sidekick Interactive?

Online Search

Why did you select Sidekick Interactive over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We created the folders that can be sent to App Store Connect and the Play Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We submitted our applications to the platforms, and we can easily make our own changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered items on time and responded to our needs by listening, and thanks to their professionalism.

What was your primary form of communication with Sidekick Interactive?

In-Person Meeting

Are there any areas for improvement or something Sidekick Interactive could have done differently?

Perhaps we should try to better understand the difficulties we might encounter.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Waff Logistics Inc

Describe what your company does in a single sentence.

At WAFF Logistics Inc., we provide comprehesive Third party Logistics (3PL) solutions to streamline your supply chain boost efficiency. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

Programme a CRM

SOLUTION

How did you find Sidekick Interactive?

• Referral
• Other

Why did you select Sidekick Interactive over others?

• Good value for cost
• Referred to me

How many teammates from Sidekick Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website order form 
• Website order tracking page
• Automatical order and company creation in the CRM system 
• Creating consignments, addresses, and products in DGAssitant software
• Fetching transport documentation for dangerous goods from DGAssistant 
• Generating proforma invoice
• Shipment creation in DHL, FedEx, and DB Schenker into CRM
• Getting order tracking info from DHL, FedEx, and DB Schenker into CRM
• Notifying clients via email about order creation, confirmation and shipment tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It's released web platform working on http://www.wafflogistics.com URL which was build within our contract with TRIARE

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes most of the time, if there was a delay this was because of 3rd party provider which did not reply fast. But everything was communicated in time

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There is no MOST. I felt very well all the time. They reply within a few minutes. They always help and are friendly!

Are there any areas for improvement or something Sidekick Interactive could have done differently?

nothing to add here

BACKGROUND

Please describe your company and position.

 I am the Owner of a consumer products company 

Describe what your company does in a single sentence.

We 3d print eyewear for specilized operators and high end consumers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• App Development

SOLUTION

How did you find Sidekick Interactive?

Referral

Why did you select Sidekick Interactive over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Sidekick Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom Eyewear Application for Enterprise and Consumer. ios and android platforms. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timeliness of project stages, UI / UX & ease of use, project coming in under budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - 90% on time and Greg and Alex were very responsive. 

What was your primary form of communication with Sidekick Interactive?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to listen to our needs and turn our conversations into actionable events weekly was impressive.  Easy to work with and did not complicate the project. Fair and considerate. Eastern time zone was helpful!

Are there any areas for improvement or something Sidekick Interactive could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Manager of Craft Global

Describe what your company does in a single sentence.

We build and advise on healthtech solutions, with a specialty in 3D body-scanning workflows and clinical operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• Deliver custom native iOS apps that capture accurate 3D scans of body parts for orthotics and prosthetics use cases.
• Shape the product strategy and technical roadmap for scanning, mesh export, and integrations.
• Co-consult with our clients to validate MVPs and de-risk larger rollouts.

SOLUTION

How did you find Sidekick Interactive?

• Online Search
• Referral

Why did you select Sidekick Interactive over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidekick Interactive led discovery workshops focused on orthotics scanning workflows, then designed and built native iOS apps in Swift that leverage LiDAR/TrueDepth/Structure Sensor inputs to capture high-quality 3D models. Deliverables included guided scan UX, mesh generation and cleanup with STL/OBJ export, secure data handling options, integrations with client APIs, analytics, and TestFlight distribution. Sidekick also partnered with us in client consultations and presales to align capabilities with business goals and ensure realistic timelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Consistent STL/OBJ outputs suitable for downstream CAD/CAM.
• 99.9% crash-free sessions during pilots; zero P1 incidents post-launch.
• Clear roadmap and MVP traction that accelerated client approvals for next phases.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sidekick’s PM was reliable and transparent.

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sidekick is the world leader in custom mobile apps that 3D-scan body parts. Their depth-sensing know-how and polish on native iOS are exceptional. Working with Greg is a major advantage—he understands both the technical constraints and the mobile product strategy, which keeps projects realistic, right-sized, and on schedule.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

No major gaps. 

BACKGROUND

Please describe your company and position.

I am the Product Manager of McKesson Canada

Describe what your company does in a single sentence.

At McKesson Canada we delivers medicines, medical supplies, technology, and healthcare services that connect and support providers, pharmacies, and manufacturers to improve patient care and health outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• We needed a partner who could handle both the technical complexity of building a secure mobile platform and the UX/UI design needed for healthcare professionals
• Our internal team lacked the bandwidth and mobile expertise, so we looked for an experienced agency to bring the project to life.

SOLUTION

How did you find Sidekick Interactive?

Online Search

Why did you select Sidekick Interactive over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidekick Interactive helped us from the ground up. They led a discovery workshop to validate our concept, refine user journeys, and prioritize features. After that, they handled UX/UI design, native app development for iOS and Android, API integration, and database setup.

Key features of the solution include:

• Secure patient data entry compliant with healthcare guidelines.
• A real-time dashboard for clinicians.
• Integration with our existing back-end system.
• A mobile interface that is simple enough for non-technical staff to adopt quickly.
• In terms of technology, they used Figma, Swift, Kotlin, and Azure. Their team continues to provide ongoing maintenance and updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app has been rolled out to multiple clinics and has significantly reduced the time it takes staff to process patient records. Early feedback from healthcare professionals is very positive, especially around the ease of use and clean design. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They integrated seamlessly into our workflows, adopting our Agile methodology. We had 2-week sprints, clear documentation, and great responsiveness. They often delivered faster than expected and always aligned with deadlines. We used Jira, Confluence, and Zoom to manage everything.

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sidekick Interactive wasn’t just executing tasks. They consistently suggested creative design improvements and offered technical solutions that we hadn’t considered. Their team felt like a real extension of ours rather than an external agency.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

A more robust end-to-end QA process before delivery would save us some internal testing time, though overall their responsiveness in fixing small issues was excellent.