Sidekick Interactive

BACKGROUND

Please describe your company and position.

I am an executive at RoadRunner

Describe what your company does in a single sentence.

RoadRunner provides tech-enhanced, fully managed waste services for businesses, including collection, equipment, vendor management, reporting, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• Build a mobile app that can commission our device over Bluetooth and provision it onto Wi-Fi.
• Create a reliable device control experience once the device is online.
• Add product thinking around what the app should be long term, including monetization options.

SOLUTION

How did you find Sidekick Interactive?

Online Search

Why did you select Sidekick Interactive over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This was our first connected product. Sidekick built the companion iOS and Android apps to handle end-to-end setup: Bluetooth commissioning, Wi-Fi provisioning, account setup, device registration, and basic device interaction once connected. They designed the onboarding flow to reduce drop-off, then implemented the core BLE and networking layers, error handling, and a clean device dashboard. Deliverables included UX flows and Figma designs, native app codebases, integration with our cloud APIs, analytics and crash reporting, CI/CD pipelines, QA test plans, and release builds for TestFlight and internal Play testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We shipped the app in time for our hardware rollout. Early testing shows stable provisioning and reliable reconnect behavior across our main phone models. Support tickets during onboarding were lower than expected for a first connected product. We also left the project with clear next steps for expanding features and tracking adoption.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was disciplined. Weekly milestones, frequent demos, and a clear backlog. They flagged risks early, especially around Bluetooth edge cases, and proposed practical solutions. Communication was fast and direct.

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just execute our plan. They brought strong product input and real-world connected device experience. In particular, they helped us think through monetization paths for the app and device ecosystem, which improved our roadmap and how we talk about value to customers.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

none 

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Zerynth

Describe what your company does in a single sentence.

Zerynth supports manufacturing companies in streamlining production by increasing the value of interconnected industrial assets. Through the Zerynth Industrial IoT & AI Platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• We engaged Sidekick Interactive to build a custom software solution that connects our manufacturing sensors to a centralized mobile and web-based dashboard. The objective was to provide operational visibility into machine performance and reduce manual reporting processes.

SOLUTION

How did you find Sidekick Interactive?

Referral

Why did you select Sidekick Interactive over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Sidekick Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included system architecture planning, UX/UI design, backend development, and dashboard creation. Sidekick Interactive developed secure APIs to connect our IoT devices with cloud storage and built an intuitive interface for viewing performance metrics, equipment health, and alert notifications. They implemented role-based access controls and ensured the platform could scale as we add more devices across facilities. QA testing was conducted thoroughly before deployment to ensure reliability and performance stability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch in 2025, we saw improved visibility across our production lines and faster issue detection. Reporting time was reduced significantly, and internal teams adopted the system quickly. The platform has remained stable with minimal downtime and has become an essential tool in managing our connected devices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-structured. Communication was consistent, and we always had visibility into timelines and progress. They met agreed deadlines and were responsive when we needed clarification or scope refinements.

What was your primary form of communication with Sidekick Interactive?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand manufacturing workflows and translate them into practical software solutions was impressive. They balanced technical excellence with real-world usability.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

At times, more executive-level summary reports would have been helpful, but overall the engagement met our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner/Operator of Herbal Magic Canada

Describe what your company does in a single sentence.

Weight loss and wellness, supplements, ecommerce and health coaching

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• Ship companion mobile apps that extend our SaaS with the right touch points on phone.
• Deliver a stable release on iOS and Android with clean rollback paths.
• Identify which web features belong on mobile and which do not.

SOLUTION

How did you find Sidekick Interactive?

Online Search

Why did you select Sidekick Interactive over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked for native apps that add value, not parity. Sidekick ran joint scoping with our PMs and architects. They mapped user journeys, picked mobile-first jobs, and cut the rest. Deliverables included UX flows, Figma files, and a prioritized backlog with acceptance criteria. They built native iOS and Android apps with secure auth, push notifications, quick actions, and offline reads where needed. They added analytics, crash reporting, CI/CD, and store-ready builds for TestFlight and internal Play. Handoff included source code, release notes, QA results, and a clear runbook.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The apps released on schedule. Early stability is strong with over 99 percent crash-free sessions. Onboarding completes fast with no support spikes. Mobile touch points now cover the top tasks our users perform away from a desk. We will track feature adoption and retention as usage grows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time. Low noise. Weekly checkpoints. Sprint demos with working software. Risks raised early with options and trade-offs. Great communication.

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They reduce cognitive load. They cut features that do not belong on phones and defend that decision. The quality stays high while moving fast. They understood interface contracts and stayed inside guardrails.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

Cost landed on the high side compared to other bids. Output quality and speed matched the price. 

BACKGROUND

Introduce your business and what you do there.

I’m a senior program manager at a business incubator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidekick Interactive?

We needed help sharing design thinking principles and industry best practices with our founders to create products that create massive value and impact for their customers.

SOLUTION

What was the scope of their involvement?

Sidekick Interactive provided educational workshops and 1-on-1 coaching for our startups. The team also delivered presentations, design tools, and frameworks.

What is the team composition?

We worked with one teammate from Sidekick Interactive.

How did you come to work with Sidekick Interactive?

Someone referred Sidekick Interactive to us. We chose them because their company values aligned with ours.

How much have you invested with them?

We used pro-bono service from SideKick Interactive.

What is the status of this engagement?

We collaborated on two workshops in July 2024 and July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our founders reported using the frameworks to refine their MVPs to create meaningful impact for their customers. They found the Kano Model presented by Sidekick Interactive as a valuable tool. The founders reported more streamlined MVPs with a greater focus on core features.

How did Sidekick Interactive perform from a project management standpoint?

We had an excellent experience with Sidekick Interactive. Project delivery was well managed, and communication was clear and timely. 

What did you find most impressive about them?

The personalized support was well appreciated by our founders.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the Responsable of On board

Describe what your company does in a single sentence.

Develop a mobile application

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• Submit a finished product to the Apple Store and Play Store

SOLUTION

How did you find Sidekick Interactive?

Online Search

Why did you select Sidekick Interactive over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We created the folders that can be sent to App Store Connect and the Play Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We submitted our applications to the platforms, and we can easily make our own changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered items on time and responded to our needs by listening, and thanks to their professionalism.

What was your primary form of communication with Sidekick Interactive?

In-Person Meeting

Are there any areas for improvement or something Sidekick Interactive could have done differently?

Perhaps we should try to better understand the difficulties we might encounter.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Waff Logistics Inc

Describe what your company does in a single sentence.

At WAFF Logistics Inc., we provide comprehesive Third party Logistics (3PL) solutions to streamline your supply chain boost efficiency. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

Programme a CRM

SOLUTION

How did you find Sidekick Interactive?

• Referral
• Other

Why did you select Sidekick Interactive over others?

• Good value for cost
• Referred to me

How many teammates from Sidekick Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website order form 
• Website order tracking page
• Automatical order and company creation in the CRM system 
• Creating consignments, addresses, and products in DGAssitant software
• Fetching transport documentation for dangerous goods from DGAssistant 
• Generating proforma invoice
• Shipment creation in DHL, FedEx, and DB Schenker into CRM
• Getting order tracking info from DHL, FedEx, and DB Schenker into CRM
• Notifying clients via email about order creation, confirmation and shipment tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It's released web platform working on http://www.wafflogistics.com URL which was build within our contract with TRIARE

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes most of the time, if there was a delay this was because of 3rd party provider which did not reply fast. But everything was communicated in time

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There is no MOST. I felt very well all the time. They reply within a few minutes. They always help and are friendly!

Are there any areas for improvement or something Sidekick Interactive could have done differently?

nothing to add here

BACKGROUND

Please describe your company and position.

 I am the Owner of a consumer products company 

Describe what your company does in a single sentence.

We 3d print eyewear for specilized operators and high end consumers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• App Development

SOLUTION

How did you find Sidekick Interactive?

Referral

Why did you select Sidekick Interactive over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Sidekick Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom Eyewear Application for Enterprise and Consumer. ios and android platforms. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timeliness of project stages, UI / UX & ease of use, project coming in under budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - 90% on time and Greg and Alex were very responsive. 

What was your primary form of communication with Sidekick Interactive?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to listen to our needs and turn our conversations into actionable events weekly was impressive.  Easy to work with and did not complicate the project. Fair and considerate. Eastern time zone was helpful!

Are there any areas for improvement or something Sidekick Interactive could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Manager of Craft Global

Describe what your company does in a single sentence.

We build and advise on healthtech solutions, with a specialty in 3D body-scanning workflows and clinical operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• Deliver custom native iOS apps that capture accurate 3D scans of body parts for orthotics and prosthetics use cases.
• Shape the product strategy and technical roadmap for scanning, mesh export, and integrations.
• Co-consult with our clients to validate MVPs and de-risk larger rollouts.

SOLUTION

How did you find Sidekick Interactive?

• Online Search
• Referral

Why did you select Sidekick Interactive over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidekick Interactive led discovery workshops focused on orthotics scanning workflows, then designed and built native iOS apps in Swift that leverage LiDAR/TrueDepth/Structure Sensor inputs to capture high-quality 3D models. Deliverables included guided scan UX, mesh generation and cleanup with STL/OBJ export, secure data handling options, integrations with client APIs, analytics, and TestFlight distribution. Sidekick also partnered with us in client consultations and presales to align capabilities with business goals and ensure realistic timelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Consistent STL/OBJ outputs suitable for downstream CAD/CAM.
• 99.9% crash-free sessions during pilots; zero P1 incidents post-launch.
• Clear roadmap and MVP traction that accelerated client approvals for next phases.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sidekick’s PM was reliable and transparent.

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sidekick is the world leader in custom mobile apps that 3D-scan body parts. Their depth-sensing know-how and polish on native iOS are exceptional. Working with Greg is a major advantage—he understands both the technical constraints and the mobile product strategy, which keeps projects realistic, right-sized, and on schedule.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

No major gaps. 

BACKGROUND

Please describe your company and position.

I am the Product Manager of McKesson Canada

Describe what your company does in a single sentence.

At McKesson Canada we delivers medicines, medical supplies, technology, and healthcare services that connect and support providers, pharmacies, and manufacturers to improve patient care and health outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidekick Interactive to accomplish?

• We needed a partner who could handle both the technical complexity of building a secure mobile platform and the UX/UI design needed for healthcare professionals
• Our internal team lacked the bandwidth and mobile expertise, so we looked for an experienced agency to bring the project to life.

SOLUTION

How did you find Sidekick Interactive?

Online Search

Why did you select Sidekick Interactive over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Sidekick Interactive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidekick Interactive helped us from the ground up. They led a discovery workshop to validate our concept, refine user journeys, and prioritize features. After that, they handled UX/UI design, native app development for iOS and Android, API integration, and database setup.

Key features of the solution include:

• Secure patient data entry compliant with healthcare guidelines.
• A real-time dashboard for clinicians.
• Integration with our existing back-end system.
• A mobile interface that is simple enough for non-technical staff to adopt quickly.
• In terms of technology, they used Figma, Swift, Kotlin, and Azure. Their team continues to provide ongoing maintenance and updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app has been rolled out to multiple clinics and has significantly reduced the time it takes staff to process patient records. Early feedback from healthcare professionals is very positive, especially around the ease of use and clean design. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They integrated seamlessly into our workflows, adopting our Agile methodology. We had 2-week sprints, clear documentation, and great responsiveness. They often delivered faster than expected and always aligned with deadlines. We used Jira, Confluence, and Zoom to manage everything.

What was your primary form of communication with Sidekick Interactive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sidekick Interactive wasn’t just executing tasks. They consistently suggested creative design improvements and offered technical solutions that we hadn’t considered. Their team felt like a real extension of ours rather than an external agency.

Are there any areas for improvement or something Sidekick Interactive could have done differently?

A more robust end-to-end QA process before delivery would save us some internal testing time, though overall their responsiveness in fixing small issues was excellent.