The Sher Agency

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of Payment Nerds

Describe what your company does in a single sentence.

Payment Nerds is a payment processing company providing merchant services and payment solutions to businesses across a wide range of industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Provide reliable technical support and quickly resolve website issues
• Support ongoing website development, updates, and technical improvements
• Improve and maintain our company website

SOLUTION

How did you find The Sher Agency?

• Online Search
• Other

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sher Agency has supported us with ongoing website development, maintenance, and technical improvements. Their team has helped with new pages and website updates, troubleshooting technical issues, performance improvements, integrations, and overall site support. They’ve also been extremely responsive whenever something urgent comes up and work closely with our team to make sure issues are handled quickly and smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve consistently been able to launch website updates and new pages on time, resolve technical issues quickly, and keep the site running smoothly. Their responsiveness has been especially valuable during urgent situations, where the team has jumped in quickly and helped us resolve issues with minimal disruption. Overall, they’ve made our website development and maintenance process much more efficient and reliable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been great. The team is very responsive, organized, and easy to communicate with. Axel especially has been amazing to work with — he’s always quick to respond, keeps us updated, and makes sure things keep moving. Even when we have an urgent request or unexpected issue, they’re proactive and jump in quickly to help. Deliverables have been handled smoothly and on time, and overall they’ve been extremely reliable.

What was your primary form of communication with The Sher Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most is how responsive and genuinely supportive the team is. They don’t just complete a task and move on — they take ownership, communicate clearly, and are always willing to jump in when we need help. Axel especially has been incredible to work with. He’s proactive, dependable, and always makes us feel like our projects are a priority. That level of support and partnership is what really sets Sher Agency apart.

Are there any areas for improvement or something The Sher Agency could have done differently?

Nothing major comes to mind. We’ve had a really positive experience with Sher Agency, and whenever we’ve had feedback, questions, or changes, they’ve been very responsive and quick to address them. Overall, we’re very happy with the partnership and the support we’ve received.

UPDATED REVIEW

This review was published on November 11, 2024

Shawn Silver

Founder & CEO, Payment Nerds

Financial services

Nashville, Tennessee

1-10

Sep 2024 - Ongoing

$10,000 to $49,999

Verified

Project summary
The Sher Agency has built a website for a payment processing provider. The team has designed the UI/UX, integrated APIs, implemented custom features, optimized the content, added clear CTAs, and run tests.

Feedback summary
The Sher Agency's work has improved the client's site performance metrics, boosted conversion rates for leads and sign-ups, and garnered positive user feedback. The team has delivered a fully functional, mobile-responsive site with enhanced UX and streamlined navigation, all in time for its launch.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Payment Nerds

Describe what your company does in a single sentence.

Payment Nerds is a streamlined payment processing provider focused on offering businesses a fast, integrated, and hassle-free solution for managing and accepting payments across multiple channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Website Development

SOLUTION

How did you find The Sher Agency?

Referral

Why did you select The Sher Agency over others?

• Good value for cost
• Company values aligned

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Payment Nerds' website development includes designing and building a responsive, user-friendly site that showcases our payment processing services. Key deliverables involve integrating custom features, content optimization, and seamless API connections. The website will reflect our branding, offer clear calls to action, and provide an intuitive user experience. Testing will ensure optimal performance across devices, with post-launch support for any adjustments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the website development project include a fully functional, mobile-responsive site with enhanced user experience, streamlined navigation, and an integrated payment processing system. Key success indicators include improved site performance metrics, higher conversion rates for leads and sign-ups, and positive user feedback regarding the site's design and ease of use. Additionally, the project met the timeline for launch, with post-launch support ensuring that all functionalities were optimized based on user interactions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team at The Sher Agency was consistently responsive and provided quick turnarounds on deliverables. They were highly adaptable and able to pivot quickly to address our evolving needs throughout the project. Their communication was clear and timely, ensuring that all milestones were met on schedule. This proactive approach to managing the project and their excellent problem-solving skills ensured that we could maintain momentum and meet our objectives smoothly.

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to us about Max and his team at The Sher Agency was their friendly, organized approach and their ability to take our vision for our websites and business and bring it to life. After a disappointing experience with our first website developer, we were relieved to find a team we could truly trust. They not only delivered on our expectations but also made the process smooth and enjoyable, ensuring that we could achieve our goals without any unnecessary stress. Their ability to adapt and pivot based on our needs really set them apart.

Are there any areas for improvement or something The Sher Agency could have done differently?

We have none at this time. Great experience.

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

BACKGROUND

Please describe your company and position.

I am the founder/CEO of Atrium Music

Describe what your company does in a single sentence.

Atrium Music is a boutique sync agency specializing in the placement of music in Film, TV, and Advertising. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Re-brand
• Brand awareness
• Competitive edge

SOLUTION

How did you find The Sher Agency?

Online Search

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Well presented and great human to human interaction

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign the website from the ground up, to bring the business to a current look and feel. To reflect our vision, mission and values and support the creative artist we represent. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They did a amazing job, executed my vision, were amazing to work with and not only met my expectation over went above and beyond. I will for sure keep working with them and retain their services for future projects moving forward

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not only time, but helped me in keeping me on track for my action items. They did everything I asked, requested and even some times I made bad decisions on. They never complained and delivered with joyful hearts. 

What was your primary form of communication with The Sher Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism, the experience they brought to the table. I didnt need to tell them what I wanted, but they were able to tell me what I needed, and they knew what they were talking about, from day one! They didn't just execute my vision they elevated to where it needed to be. They're professionals and know what they're doing. 

Are there any areas for improvement or something The Sher Agency could have done differently?

Maybe a congratulations email from the heads of the company and the team I started with. As the process progesses you get passed off to other people. But I know this project is much more personal to me than them, so its fine. 

BACKGROUND

Please describe your company and position.

I am the Marketing & Business Development of a UV LED solutions company. 

Describe what your company does in a single sentence.

Manufacturer & provider of UV LED components and solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Website Redesign
• Improve Marketing

SOLUTION

How did you find The Sher Agency?

upwork

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sher Agency helped us to design & develop a brand new website for our company. Main goals were to launch a completely new, professional design with a clean aesthetic. They helped us to organize & write content for some of our key webpages and gave the whole website a fresh upgrade.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw improved visitation to our website and increased activity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sher Agency's project management was great. They were very responsive and quick to deliver on each aspect of the project with very clear communication. They were great at understanding our needs and met every expectation.

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sher Agency had great, positive team members that were not only very responsive & communicative, but also kind and fun to work with. We also loved the designs they presented and they were great at translating our requests into great results.

Are there any areas for improvement or something The Sher Agency could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Head of Design of Gradle Inc.

Describe what your company does in a single sentence.

The leading software platform for improving developer productivity. Now supporting Maven, Bazel, sbt, and Gradle build systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Maintain old pages and the Wordpress site in general
• Deploy new pages in Wordpress that are designed internally

SOLUTION

How did you find The Sher Agency?

• Online Search
• Upwork

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Help implement a number of tasks related to Product and Field Marketing (including but not limited to building landing pages, copy, SEO, and graphic assets updates). Need to be able to work in a fast-paced environment, and collaborate with various teams simultaneously. Excellent communication and interpersonal skills are required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I could not recommend the Sher Agency more highly. They have been an absolute Godsend for our team. Axel, Max, and the rest of the team are all absolute professionals that you can rely on 100% of the time to not only get the job done but have it done well. 

Their professionalism honestly went above and beyond what I originally expected. It's like having another entire frontend engineering department that's amazing at what they do. Having a PM like Axel, who is honestly soooo beyond competent, it's not even funny, makes the whole process of working with the Sher Agency a breeze! I'd give them 100 stars if I could.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did everything brilliantly

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Top notch communication and speed of execution.

Are there any areas for improvement or something The Sher Agency could have done differently?

Honestly, I cannot quite think of anything other than some very rare times there were minor lapses in attention to detail in regard to design fidelity during implementation. But to be honest, those instances are so far and in between it's almost inconsequential.

BACKGROUND

Please describe your company and position.

I am the Owner & Creative Director of a branding agency.

Describe what your company does in a single sentence.

We are a total brand agency - creating print and digital assets, including websites, for small, medium, and large businesses throughout New Hampshire, New England, and nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Website Design

SOLUTION

How did you find The Sher Agency?

Online Search

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sher Agency was hired to design wireframes, as well as desktop and mobile designs, for an end client in the landscaping business. Our company provided Sher Agency with a sitemap, copy document, imagery, and design and PM collaboration from start to finish.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company received: Preliminary wireframes, full desktop designs, and full mobile designs, as well as all related assets for development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Axel was our project manager and he was fantastic. He offered excellent communication from start to finish and met all our needs and agreed upon deliverable in a timely manner. 10/10 experience.

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their ability to stay on task and to integrate into a project so seamlessly.

Are there any areas for improvement or something The Sher Agency could have done differently?

I would have loved for our mockups to include designer-intended functionality notes for our developer to follow.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of Soliant Consulting

Describe what your company does in a single sentence.

Soliant Consulting builds custom business applications that remove growth barriers and optimize workflows for SMBs. We help companies leverage technology as a competitive advantage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Website Redesign
• Interactive functionality
• Improved UX

SOLUTION

How did you find The Sher Agency?

• Online Search
• Other

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sher Agency helped us redesign our B2B website with improved visuals, a new color palette and build a more engaging user experience for our website visitors. Their team delivered an interactive design that immediately improved the web experience we provide for prospects. It has empowered us to give our entire brand a facelift.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Sher Agency was very clear about timelines, scope, and deliverable. The expectation-setting and communication in general was very clear. I never worried about what I was going to receive when or the project calendar. My Account Manager, Axel, was very easy to reach and transparent about the process. His team was very thorough and responsive. I'm very happy with the design we received.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My Account Manager, Axel, was very transparent and communicative about timeline and deliverables. He made sure my needs were heard and addressed while keeping our project on budget and within scope. We always received the next set of deliverables on time, and even better, they were always clear about needed next steps from me and my team. I never had to wonder what was coming next.

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Sher Agency's process is air-tight; they have a well-oiled machine, which significantly benefits their clients in addition to their own internal teams. Everything is very organized and on-time.

Are there any areas for improvement or something The Sher Agency could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Designer of The Coats Company

Describe what your company does in a single sentence.

Automotive Service Equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Custom Wordpress Website
• Website Redirect

SOLUTION

How did you find The Sher Agency?

• Online Search
• Clutch Site
• Upwork

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Sher Agency created a custom Wordpress site with custom features and forms based on the design we provided them. They also uploaded website content for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They set up our wordpress site and gave us access to preview it and request revisions. Setting up google analytics and google search console continues to help us measure website traffic and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The development process and content upload process took a little longer than anticipated, but that was ok with us. They were transparent in the delays and communicated to us via email. For the revision round, there was a very organized spreadsheet where we could write our revisions and track their status - super helpful

What was your primary form of communication with The Sher Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

They were very responsive, patient, and knowledgeable - Axel was able to respond to every question we had about the development process along the way. I would highly recommend Axel to help manage your website rebuild project!

Are there any areas for improvement or something The Sher Agency could have done differently?

Perhaps to schedule a couple, planned checkpoints during the development process!

BACKGROUND

Please describe your company and position.

I am the Owner and Founder of Anderson Music Academy

Describe what your company does in a single sentence.

We are a private music academy offering instruction in piano, guitar, voice, percussion and music technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Designed a new website
• Assist me with leaning to manage the site

SOLUTION

How did you find The Sher Agency?

• Online Search
• UpWork

Why did you select The Sher Agency over others?

• High ratings
• Pricing fits our budget
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesigned my existing website from the ground up with a new look and feel. Followed up with training videos and resources so that I could manage the site content myself. Key deliverables included basic design, approval of branding elements, porting over navigation, and copy from the previous site. Then there was a round of revisions. After that a round of quality checks and optimization. Finally, training resources were supplied after delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• An operational website with a design that improves conversion and attracts more business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to the timeline and responded to every question and revision promptly.

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owner, Max S, is very impressive. He communicates often with Loom videos that are very helpful to convey ideas or problem solutions.

Are there any areas for improvement or something The Sher Agency could have done differently?

I can't think of anything. They were perfect.

BACKGROUND

Please describe your company and your position there.

I'm the Managing Principal of a project and product management consultancy. We help SMBs implement project and product management frameworks that match the size and complexity of their organizations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Sher Agency, and what were your goals?

Our website was homegrown and several years old. The style was very corporate, and we were looking to redesign to better align with our values. The Sher Agency was brought in to help us better-articulate our focus on DEI, work-life balance, and social impact.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted a handful of vendors. Ultimately, their approach, pricing model, and past performance convinced us that they were the right partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Sher Agency has a standard process of design and development with multiple iterations and checkpoints. They build a very intuitive, customized WordPress website that will be easy for us to maintain internally.

How many people from the vendor's team worked with you, and what were their positions?

We worked with the owner, a project manager/designer, developers, and support staff.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just launched this month, so we have not yet seen the measurable outcomes regarding our site performacne; however, we were very pleased with the process and the responsiveness of the design and build. The team very clearly articulated the next steps and delivered accordingly.

Describe their project management style, including communication tools and timeliness.

The process was really well-developed, so communication was mostly able to be performed asynchronously via email.

What did you find most impressive or unique about this company?

The personalities were the highlight of the process. We really enjoyed working with each of the team members from Sher.

Are there any areas for improvement or something they could have done differently?

The main improvements could have been achieved from our side. Like most small, fast-growing businesses, we deprioritized this project against some of our client work. My advice to future clients of Sher is to dedicate project team members and invest the time early in the process to develop the content. This will help keep things on track and maximize the value you get from Sher and their team members.

BACKGROUND

Please describe your company and your position there.

Im partner in a design and marketing firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Sher Agency, and what were your goals?

We do alot of Wordpress development here at our firm, but have had many projects and have lost some key staff. Instead of instantly re-hiring we thought we would try working with another developer in a more contract way.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have transitioned many of our sites to using Elementor for content management and they had extensive experience and were willing to work within our process where we could do some key things and they did the development and passed it back to us to finish up the content.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have transitioned many of our sites to using Elementor for content management and they had extensive experience and were willing to work within our process where we could do some key things and they did the development and passed it back to us to finish up the content.

How many people from the vendor's team worked with you, and what were their positions?

I worked mainly with Max and one other from his development team mainly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site wont launch for another few weeks as we finish up the details but the client is very happy so far with the test site and how it works.

Describe their project management style, including communication tools and timeliness.

Once we got rolling we mainly relied on email and occasional Zoom for more face to face. All smooth

What did you find most impressive or unique about this company?

I was mostly impressed with their speed. The main templates were done within 2 weeks where we could take over in populating content and building out pages. Fit our timeline perfectly.

Are there any areas for improvement or something they could have done differently?

It was our first time working with them so there maybe could have been more communication at times, but honestly they hit their dates and there were minor changes to make. To not have to babysit the project was glorious.