The Sher Agency

BACKGROUND

Please describe your company and your position there.

I am the owner of a software company that provides management solutions for home health care companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Sher Agency?

Our website was not producing results, and we needed a change.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed several designers, but the Sher Agency was clearly the best. Max and his team really listened to our challenges, and came up with a great deign to better target our audience.

Describe the project in detail and walk through the stages of the project.

The Sher Agency has a great process of discovery and design that got to the heart of what we needed to do. They also didn't give me a "to-do" list like so many other marketing firms have done in the past. They asked great questions and gave insightful suggestions throughout, and were great about communication milestones. We ended up with a website that better captures what we do, and for whom we do it.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people, 2 designers and the agency director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site has been well received so far. The digital marketing firm that handles our day-to-day is excited to deploy and base all new efforts around pages that speak to our customers.

How effective was the workflow between your team and theirs?

Excellent.

What did you find most impressive or unique about this company?

I loved their responsiveness and innovative approach to the work.

Are there any areas for improvement or something they could have done differently?

Not really.

BACKGROUND

Introduce your business and what you do there.

I work as the executive director for Vivida Dermatology, and we provide general dermatology services and Mohs skin cancer surgery. We also have a medical spa, where we do facials, lasers, and injectables.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Sher Agency?

We hired Sher to develop a website that was taking forever to build. We needed them to turn it into a professional-looking site. 

SOLUTION

What was the scope of their involvement?

Apart from developing our website, they also make sure our online presence is effective and up to date. They help us respond to patient requests through Facebook, Instagram, and other channels. 

Sher is also constantly reviewing our website and social media activity, making necessary adjustments to them. We also consult them for better business practices, online efficiency, and maximizing online presence. 

What is the team composition?

I worked with Andrew (Former Creative Director), who did the web design. Currently, we work with Xena (Content Manager), who does all of the social media postings, and Max (Owner & Website Specialist), who we consult with for higher visibility, effectiveness, and everything else. 

How did you come to work with The Sher Agency?

I’ve known Max for a while. When I told him about the situation we were experiencing and the inability to get the website to where we needed it to be, he asked if we could give him a shot.

How much have you invested with them?

We invested around $7,000–$8,000 on the website, and we’re spending around $2,500 a month for their social media services. 

What is the status of this engagement?

We started working with them around May 2018, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s worked out really well. We’ve received about 7,000 leads a year through our social media, thanks to Sher. We also get a lot of feedback on our website about how we present the company. We’re attracting good providers, good staff, and good patient volumes. 

Now, we’re just making sure that we’re current, relevant, and doing what we need to do to stay where we want to stay online. 

How did The Sher Agency perform from a project management standpoint?

We use Monday for project management. In terms of the website development, everything was timely and the feedback process was constant. They question us all the time about what we should and shouldn’t be doing. They’ve been working closely with us from the very beginning.

What did you find most impressive about them?

The deliverables are impressive. We’ve gone from having little to no web presence to being active and effective online. They’re honest, cost-effective, and timely. They’re also updated about what’s happening in the market. 

Are there any areas they could improve?

No, I don’t think there are any. Max is very good at letting us know if they’re getting overwhelmed and if timelines are going to be delayed, which is very rare.

BACKGROUND

Please describe your company and position.

I am the President & Founder of MyLogoMat.com

Describe what your company does in a single sentence.

We produce custom metal business cards to help our clients stand out and make a positive impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Clarify our messaging
• tighten up our USP
• update our UI/UX to look modern and friendly

SOLUTION

How did you find The Sher Agency?

Instagram

Why did you select The Sher Agency over others?

• Company values aligned
• Quality Examples

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Re-design our home page and product pages to include new sales lead channels such as a quiz and free proof form to get more people into the top of the funnel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

UI/UX presentation and updates as the design process continued. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did awesome.  Every note we had was responded to quickly and we couldn't be happier with the service and delivery of the final product.

What was your primary form of communication with The Sher Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by the quick interaction, which then led to updated output. 

Are there any areas for improvement or something The Sher Agency could have done differently?

Not really... they're great!

BACKGROUND

Please describe your company and position.

I am the Partner of Desert Dine

Describe what your company does in a single sentence.

We are a private chef and catering company based in the Coachella Valley 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Complete rebuild of our website
• SEO
• Onboarding my clients seamlessly

SOLUTION

How did you find The Sher Agency?

Other

Why did you select The Sher Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website revamp along with onboarding built in from a 3rd party website we use for our business everyday

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Seamless client onboarding and a perfect aesthetic beyond our expectations 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered ahead of time in many cases and exercised patience with multiple changes we requested that weren't included in the initial order 

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal experience and hands on approach from start to finish. Also consistently reaching out after launch was a lovely touch 

Are there any areas for improvement or something The Sher Agency could have done differently?

None at all. Everything they did was perfect.

BACKGROUND

Please describe your company and position.

I'm an executive at Paradox Solutions
Describe what your company does in a single sentence.

Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Web Design

SOLUTION

How did you find The Sher Agency?

Referral

Why did you select The Sher Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Build a web design for my digital marketing agency based on the preferences i provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Complete the design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, The Sher Agency delivered everything on time and was 100% responsive to all my needs.

What was your primary form of communication with The Sher Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Sher Agency truly stands out due to their exceptional skill level and the superior quality of their web designs. Their responsiveness to client needs is remarkably swift, ensuring that every project progresses smoothly and efficiently. What's most impressive is their ability to consistently deliver innovative designs that perfectly align with client visions.

Are there any areas for improvement or something The Sher Agency could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of a vending machine services company.

Describe what your company does in a single sentence.

We assist locations like offices who need vending machine services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Optimize Landing Page

SOLUTION

How did you find The Sher Agency?

Online Search

Why did you select The Sher Agency over others?

Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided thorough documentation about how our business operates and the benefits we provide. They turned that into a beautiful landing page highlighting all of our key features. They had GREAT COPY, GREAT DESIGN with an ultimate focus on conversion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Figma Design and Loom Video documenting how everything works.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time. I did their day rate, they completed everything that day. They were prompt at our meeting in the morning and gave me updates / asked for feedback throughout the day. By days end we had a gorgeous completed project.

What was your primary form of communication with The Sher Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

The owner, Max, is a killer when it comes to intuition on landing pages. Yes, you obviously need to test things, but if you don't have GREAT foundation to start with, all the testing in the world won't matter. They put together an amazing foundation for us to work with and begin testing. They also provided several alternative Hero Sections to test as well.

Are there any areas for improvement or something The Sher Agency could have done differently?

They're great. They get booked solid so you have to wait for your day with them but it's well worth it. Book sooner rather than later.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Water-to-Go North America

Describe what your company does in a single sentence.

Water purifier bottles for outdoor adventure and travel

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Fix problems on current site

SOLUTION

How did you find The Sher Agency?

Online Search

Why did you select The Sher Agency over others?

Good value for cost

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Max and his team at Sher helped us fix a problematic WordPress site that was impeding our growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Sher Agency substantially improved the performance of our site and helped us expand the content of the site to fit the needs of our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great project management. Very responsive.

What was your primary form of communication with The Sher Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Personal involvement by Max.

Are there any areas for improvement or something The Sher Agency could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Dr. Lisa Braun Glazer

Describe what your company does in a single sentence.

Nothing. I worked with the Sher Agency to create a personal website to archive my life. I am a retired psychologist, writer, artist and philanthropist.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Sher Agency to accomplish?

• Personal website

SOLUTION

How did you find The Sher Agency?

Upwork

Why did you select The Sher Agency over others?

• High ratings
• Understood my (somewhat) unusual goal and we clicked

How many teammates from The Sher Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aided in bringing my vision to life in creating a website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I loved my website, and it worked well!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They would have had it done in a matter of a few months, but I needed time. They were very patient!

What was your primary form of communication with The Sher Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They “got” me and helped me achieve my goal. It’s beautifully done and my friends and family love it!

Are there any areas for improvement or something The Sher Agency could have done differently?

No - all terrific!

BACKGROUND

Please describe your company and your position there.

I am founder of multiple sites dedicated to Career Building, Job Seeking, and Training for Leaders and Coaches.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Sher Agency, and what were your goals?

With multiple projects ongoing and timeline constraints, I contacted Max Sher and the Sher Agency to review the scope of my project, timeline and budget. I needed a website built with a professional look, strong, seamless functionality, to appeal to a wide audience of individuals and businesses.

SOLUTION

How did you select this vendor and what were the deciding factors?

I posted the project on Upwork and received more than a dozen contacts from builders looking to take on my project. Unlike most who shared a bio, and write-up of some successful projects, the presentation from The Sher Agency was a cut above.

They included a video that talked through their history, projects completed, adding links to review actual completed projects that gave me confidence that they would be the right choice based on the level of creativity, strong customer feedback, and willingness to work flexibly with time and budget constraints.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Sher Agency scheduled our first call to get a general understanding of the project, and got to work immediately to draft their interpretation of my vision. They circled back just days later with their first draft, which was not only spot on to what I shared, but included numerous other functions, features, and design ideas for me to choose from that far exceeded my expectations. As the experts, they saw that while I had the idea, I needed their creativity and input to help me bring my vision to life.

His staff and I were in contact multiple times weekly, consistently showing me steps complete, and site progress, ensuring I was on board with every aspect of their work. In just a month's time, they had the site up and ready for launch. Even as I came back to tweak this or that, they gave me nothing but a smile and positive response, willing to do whatever I needed to not just be satisfied but to ensure my expectations were well exceeded. They accomplished that, as it turned out better than I asked for, expected, and ever envisioned. They are truly a team of innovators, and quality, trustworthy business partners.

How many people from the vendor's team worked with you, and what were their positions?

There were several people working on different areas throughout this project's timeline. Primarily I was in regular contact with two team members, including a tremendously skilled Lead Designer, and the Sher Agency principal, Max Sher. Even as the agency owner, he oversaw every aspect of work to ensure there was nothing missed, and that I was happy throughout each step.

Also, their tools and platforms that they work on from modeling to building the site, to which I had access to also monitor work as it was being done, had me feeling confident and somewhat overwhelmed at the quality and level of service to me as a customer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not much just yet as the site has been officially launched in the last day or two, but interestingly, with zero marketing having been done just yet, I already am picking up followers on Instagram simply due to my having a live, quality site, with content I've created now housed on a legitimate, attractive website that positions me to begin my marketing efforts which I have great confidence will yield stellar results.

Describe their project management style, including communication tools and timeliness.

Second to none. As a former project manager there are basics to managing a successful project which include:

1. Strong communication first and foremost - A+ to The Sher Agency there
2. Scoping out the full extent of the project to quote both an accurate price and timeline - A++ on that front, as they came in even ahead of schedule and within my budget with ZERO surprise add-on costs
3. Stakeholdering, bringing in the right people at the right time to keep the project moving along from start to finish. My project was never behind, stayed to plan, and all areas cared for with great quality - A+
4. Flexibility - Customers always have their own ideas, I am no different. The Sher Agency is the first business partner I've dealt with who simply adapted to my requests/needs, even changes without coming back with additional charges or how it would push out the timeline. They just took it, ran with it, and got it done, always stating 'No Problem!' - it's unusual to encounter this level of service, but so appreciated.

What did you find most impressive or unique about this company?

Their behind-the-scenes tools and platforms that literally allowed me to watch the site being built, and to add in any changes, updates, content and verbiage how and where I wanted it simply by using the most simple to use tools.

I never looked at them as a company, nor did they look at me as a customer - it was a partnership throughout, which is an approach I believe every business should have, and what I will have in running my business.

Are there any areas for improvement or something they could have done differently?

Truly - not a single thing. Perhaps we were fortunate there were no major hiccups, and if there were, I imagine they worked through them and shielded me from the pain of what they may have had to go through to get it all as I envisioned, and make the changes, revisions I sought when asked.

They were not only competent, skilled, capable and innovative, they were genuinely pleasant, kind, friendly, and flexible from our first day working on my project.

BACKGROUND

Please describe your company and your position there.

I am the Secretary, on the Executive Board of our Union.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Sher Agency, and what were your goals?

We needed a complete new build on a website for our members that was password protected with user accounts, various pages/tabs that content can be easily uploaded and organized for reference, a page that is accessible to the public to receive donations, as well as a forum for members to interact with each other.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Max Sher on Upwork. His profile and work history was impressive. He is extremely organized, has a great work ethic, is efficient and very clear about breaking down the steps to the project while also walking you through any aspects that you're unfamiliar with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Sher Agency will design page mockups - 1 for each of the pages included in the sitemap attached to this scope of work. The Sher Agency will develop the unique page templates in WordPress. Video tutorials (upon request) teaching how to change out text, images, and video on the website. The Sher Agency will complete its end-to-end website launch checklist and prepare the website to go live. 30 days of support to troubleshoot bugs and errors if they come up.

How many people from the vendor's team worked with you, and what were their positions?

I had two main points of contact (one being the owner of the company and the other being the project manager). I also responded to 1-2 emails from other members of their team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our members are enjoying the functionality of the website.

Describe their project management style, including communication tools and timeliness.

I appreciated the loom tutorial videos as a step-by-step guide through many of the processes that I was unfamiliar with. The majority of communication was through email.

What did you find most impressive or unique about this company?

Extremely professional, communicative and clear. They break down their processes step-by-step and are a very well oiled machine.

Are there any areas for improvement or something they could have done differently?

If anything the communication on my end was lacking, but they were very patient with me.