Search Berg

BACKGROUND

Introduce your business and what you do there.

I am the owner of Zojila, a product development company that designs and manufactures kitchen and houseware products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Search Berg?

We needed to update and tweak several elements of our website. We were using version 2 of OpenCart at the time and wanted to migrate to version 3 as well.

SOLUTION

What was the scope of their involvement?

I initially talked to Austin (Senior Manager). We had several conversations and email exchanges where I sent him a clear list of the things I needed to have done. He got back to me with an estimate and suggested that we migrate from version 2 of OpenCart to version 3, which was fine with me.

The minute I decided to hire them, Austin told me that a project lead would get in touch with me. I was no longer able to talk to Austin after that, as I believe his role is just to talk to customers, bring them in, and hand them off to the people with the right expertise. They were supposed to do the updates in about one week, but even 10 weeks later, they hadn’t done or delivered anything. I had already paid them in advance, but they pretty much stopped contacting me after that initial interaction. 

What is the team composition?

I interfaced with Austin, but he disappeared completely after making promises and giving us confidence that the project could be done. Somebody else contacted me after our initial meetings.

How did you come to work with Search Berg?

I googled and talked to several companies, including Search Berg. They had a large portfolio of websites that they had developed and designed, but I was skeptical of the fact that they had done 30,000 projects, which is what they stated in their email. Even when they gave me a list of their completed websites, there was no way for me to prove that it was their team that actually designed it.

My initial interactions with Austin were very good, though. He was attentive and seemed reasonably knowledgeable about the project. Despite my initial impressions, he gave me a lot of confidence in their company. I also liked that they were based in New York — or at least, gave me an address that was in New York — because then I wouldn’t need to hire an unknown overseas company. 

They provided me with three references or past customers of theirs, but I did not talk to any of them.

How much have you invested with them?

The total estimate was $1,500. I gave them $500 upfront to start the work. 

What is the status of this engagement?

I first engaged them in March 2020. I terminated our partnership after 10 weeks when I realized they weren’t doing anything despite asking me for more time. They gave me all kinds of excuses, even stating that the project would be more complicated than they thought. To me, it was a simple matter of updating things on a website, and it shouldn’t have taken that long.

As I had an ongoing contract with them, I had to hire a lawyer to send them a termination notice and get my money back. They stopped communicating with me and did not respond to anything, so I went ahead and hired another company to do the work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They never made any attempt to address my concerns or engage with me in any way. I came to the conclusion that they were farming out the work to someone else in another country after I noticed that the date was not in the US format. When I asked them about it, they simply told me that it would be taken care of. Again, it was to no end. That was the kind of stuff that I had been dealing with. They would just say that they were working on it, but in reality, they weren’t doing anything.

How did Search Berg perform from a project management standpoint?

My interactions with Austin were fine, but the communication with the people that were supposed to do the work broke down after some time. All of our correspondence was done via email. They confirmed that my order was received and being processed and sent me log-in information, but there was no progress being reported. 

They were not able to meet the deadline at all. They gave me an estimate of not more than one week. When they didn’t deliver within that time, I didn’t think much of it as I was perfectly fine with having the work last for up to 2–3 weeks if needed. However, more weeks passed and nothing was getting done. I had given them access to my website, and I saw on the administrative side that they had not gone in once even during the time they told me they were working on it. 

What did you find most impressive about them?

There was absolutely nothing impressive about the engagement. They took my money, did zero work, and stopped communicating with me.

Are there any areas they could improve?

I’m convinced that they are not a real company, though there is no way for me to prove it. They have an address in the World Trade Center in New York, which is pretty impressive as it is one of the most prominent places in this country, but I heard that they were based out of Pakistan. I also think that they outsource the work to somebody else as they have no one in their company that can do what they promise they would do. It was all very dubious, and their strategy was to keep telling me that work was being done so they could keep my money. 

Do you have any advice for potential customers?

Though Search Berg has some positive reviews, I would tell anyone that wants to work with them to document everything. Do some investigation, verify the location of their headquarters, and look into the nature of their company.

BACKGROUND

Please describe your company and your position there.

Creative Director/ Fashion Designer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

We hired Search Berg to provide seo services to improve our website ranking and increase the number of visits to our website. They improved our Google's ranking and we can see improvements now.

SOLUTION

How did you select this vendor and what were the deciding factors?

Before hiring Search Berg, we had a conversation. The first project is progressing well, and this event is our second project. Alistair completed all the work in time.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement began with a discovery phase and we laid out our goal. They helped us keyword research and performed an analysis of competitors. From there, they made on-site changes and created new collateral with our updated tactics and keywords. Their team also writes monthly blog posts for our website, gearing it towards our target demographic.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager who was responsible for distributing work among their teams. Alistair was assigned to our company and we are satisfied with the quality of his work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing the Seo efforts, we're ranking on the 1st page for several keywords. Our website traffic is steadily growing, too. We can see more traffic and some keyword improvements.

Describe their project management style, including communication tools and timeliness.

They've been great at managing our expectations and meeting deadlines. We mostly use email to communicate, and they're always quick to respond and make changes. We hold a monthly meeting to learn about major updates and developments.

What did you find most impressive or unique about this company?

Their level of professionalism and overall knowledge within the industry stands out. They put in a lot of due diligence before getting started, and it's ensured we've had a smooth project. Also, I really appreciate their follow- though and willingness to deliver.

Are there any areas for improvement or something they could have done differently?

I think they did a good job, I'll encourage them to make some notable blog posts or article placement in the future that help in the the brand's recognitions.

BACKGROUND

Please describe your company and your position there.

My site is Biz Infograph (www.bizinfograph.com), providing high quality and impactful reporting dashboards and presentation templates for corporate and personal users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

I was eagerly searching for a professional SEO firm who can bring adequate organic traffic in my site.

SOLUTION

How did you select this vendor and what were the deciding factors?

Finally I found Search Berg. I liked there pragmatic approach to bring the organic traffic in the site. The project manager and sales person were really humble and dedicated to reply my lots of queries.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project manager Mr. Jake Fernandez and his team is very dedicated to the client. They are highly professional and knowledgeable in the filed. Their content plan, activity schedule and channel to disseminating it is really impressive and world class.

How many people from the vendor's team worked with you, and what were their positions?

A dedicated team led by Mr. Jake Fernandez is working for my site.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Before starting with them my site had no organic traffic but now it is very decent and growing in every month.

Describe their project management style, including communication tools and timeliness.

They are very systematic to run the project. There is content plan beginning of each quarter, sharing all the content for my approval and well scheduled activity plan to disseminate in various channels including high quality websites, press release, social media, etc.

What did you find most impressive or unique about this company?

They are very professional, dedicated, knowledgeable and most importantly customer centric.

Are there any areas for improvement or something they could have done differently?

They may put some efforts to improve the visualization of clients website.

BACKGROUND

Please describe your company and your position there.

I am an author. My company is Joseph Woodward Stories LLC and I publish my books on kdp.Amazon.com. I've been writing for five years and have six books published. Although my reviews have been stellar, I couldn't get more than 25-30 books sold.

I tried Amazon's PPC Advertising program and didn't get many impressions let alone clicks. I saw an ad Searchberg ran and it made sense to me. Upon calling them, I got to speak with Mason V., consummate closer...I can say that because I've been closing all my life.

He had a great attitude and presented his case in a most understanding fashion. He made me feel intelligent and respected, so it wasn't hard for me to keep asking questions. So I became a client of Searchberg's because he challenged me to make a change.

My wife had researched Searchberg, of course, and she kept seeing comments on Jake F....how his clients graded his effectiveness and handling of their accounts. How he stayed with their project and answered every question, was easy to communicate with, and most of all how he produced results.

Well, he did all of that for me also. I got thousands of impressions real quick and several hundred clicks in no time. We are on a surge like I've never seen. My book ranking went right up the chart to number twenty-seven in my genre. So, If I sound happy...I'm elated.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

I hired Searchberg to improve my book's rankings, to make my SEO powerful, to brand my name so it was easily recognizable in literary circles. My goals are to be a number one best seller on Amazon..from there , The New York Times...so far:)

SOLUTION

How did you select this vendor and what were the deciding factors?

I saw their ad, it made sense to me and I called right away. When I called I was handled professionally. Their personality as a company, was to make me successful. I felt challenged to do better.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Searchberg puts everything in writing. They communicate with good clear motives and back it up with a time schedule..when and where we should be on that schedule. They educated me on SEO and Branding. I received weekly reports on progress, lists of keywords and phrases.

How many people from the vendor's team worked with you, and what were their positions?

Initially I worked with Mason V. in sales until I understood the scope of what I was beginning. Then he handed me off to Jake F., Senior Consultant, with a professional introduction and that he would always be available if I had any questions. Aaron T. at a Senior Level, made himself available at the completion of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The PPC weekly report, week one ..136 clicks, 73 K impressions week three..582 clicks, 226,769 impressions Awesome!

Describe their project management style, including communication tools and timeliness.

Searchberg has a dashboard feature where it's easy to know what your next step is. It's a great feature that keeps both sides on track. communication is mostly by email but I do a Zoom call with Jake F. almost every week. Their management style is definitely "hands on."

What did you find most impressive or unique about this company?

Their effort, attitude, enthusiasm, professionalism, and success-oriented approach are commendable.

Are there any areas for improvement or something they could have done differently?

No. They've got it down. My advice would be, "just keep doing what you're doing.

BACKGROUND

Please describe your company and your position there.

I am self-employed. The rapid growth of my hometown has created a need for unique information that I hope to provide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

I came up with a lot of good content for my website project and did the best I could with a service that provides templates. But I did not know SEO, let alone how to monetize the site. I had good ideas but not the knowhow or the time to implement them.

SOLUTION

How did you select this vendor and what were the deciding factors?

Searchberg was one of many companies that contacted me to help me build a website. Many of them just offered to perform a one-time SEO service for a low price. But I knew I needed more help than that. Searchberg seemed to be offering just what I needed. Online reviews were a big deciding factor in going w/them. Their salesman was also good and understood what I needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Their team repackaged the content I already had on the website to make it more appealing (and did a great job!). They are also adding content, blogs, meta phrases, and helpful descriptions to aid the viewer and SEO.

How many people from the vendor's team worked with you, and what were their positions?

Only 2 so far. The salesman and the Project Manager, Jake Fernandez. Jake is a great go-to person for whatever I need.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While it's early in the project (~ 2 months in), my SEO rankings are already improving. They are far from where they need to be so a full evaluation will take time. My Project Manager, Jake Fernandez, is giving me reason to expect good results. I have developed a lot of confidence in him.

Describe their project management style, including communication tools and timeliness.

Their PM stays on top of things. They frequently send things to review and has to prod me to do my part sometimes. In other words, he is staying ahead of me. Very proactive and responsive. We communicate over email exclusively and that has worked well with my busy schedule. One of his team members did some work that subpar, but he was quick to make changes to make me happy. I don't mind mistakes as we all make them. Knowing that someone will listen is the most important part.

What did you find most impressive or unique about this company?

Jake has a passion for pleasing the customer.

Are there any areas for improvement or something they could have done differently?

Some of the work is being farmed out overseas. A portion of the writing was done by people who apparently did not have a full grasp of how English is used in America. But after I complained that changed for the better. I still review everything in detail but I could see reaching a point where that becomes less important if the work continues to improve.

BACKGROUND

Please describe your company and your position there.

I am the owner of a small hair extension salon and store in Houston, TX.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

We wanted a google to be on one of the first pages of google for local keywords related to our business, increase clientele, and up level our website design.

SOLUTION

How did you select this vendor and what were the deciding factors?

After researching and looking at 2 other companies I found searchberg. I appreciated the clear communication on the project, the price points, and the people apart of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

I let them know what exactly I wished to be done for our business - what keywords we should target, what goals we had, what type primary SEO KPI, ect. The team laid out a plan and we went with it.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager and I was in communication with 2 others working on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since being with searchberg we are now on the first few pages of google for our keywords, we are transitioning to another website to keep this growth and really maximize the potential for the business's presence online. Our client & customer base has increased.

Describe their project management style, including communication tools and timeliness.

They have been great with communication, replying fast. I think at first they had to learn what my business was about but that is normal for working with a company in the beginning. Timeliness isn't always on point.

What did you find most impressive or unique about this company?

Their overall knowledge about their work is great. The communication, patience with explanations, professionalism, and making sure everything is clear.

Are there any areas for improvement or something they could have done differently?

Getting certain tasks done on time.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager for a street rodding association.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Search Berg?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

Search Berg created a new promotional WordPress website. They took information from our old website, added contact pages, and made it more user-friendly, overall. They also added more pictures about what we’re about.

What is the team composition?

I worked with two people from their team, including a salesperson.  

How did you come to work with Search Berg?

I was looking for an inexpensive company based in New York.

What is the status of this engagement?

We started in February 2021, and we wrapped up in April 2021. It took about eight weeks in total.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve heard a lot of compliments on the new site from members. It’s been very well received.

How did Search Berg perform from a project management standpoint?

The communication was great. They don’t work weekends, and sometimes there was some back and forth over emails. Overall, it was good.

What did you find most impressive about them?

Once they understood exactly what I wanted, the process went by very quickly.

Are there any areas they could improve?

No, once we were aligned at what we needed, everything was good.

Do you have any advice for potential customers?

Have an idea of what you want to be written down.

BACKGROUND

Please describe your company and your position there.

I am so happy to work with SearchBerg. They really care about you and invest a lot of effort helping you with anything you need. They listen, they care and deliver results! Jake assisted me with my website and he was so patient i really felt I'm in the best hands. Don't think twice, hire SearchBerg for your website and SEO needs!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

Building Website and SEO

SOLUTION

How did you select Search Berg and what were the deciding factors?

Search online and i wanted to hire a local service.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

SearchBerg needed to build a website and advertise it. I only got to the building website part and I am very satisficed with their service. They have a lot of patience and listen to every concern and need that you have. They truly care about you and that's vary rare today. I am so happy i picked them.

How many people from the vendor's team worked with you, and what were their positions?

Jake was the main person who worked with me and he delivered an excellent customer service. Very professional , promt on his replies and solutions!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My website looks great! and i am very excited to start advertise it.

Describe their project management style, including communication tools and timelines.

Jake was always very responsive and made sure any issue I've had was addressed and resolved.

What did you find most impressive or unique about this company?

The most impressive thing about this company that they really care about you and they will do all the efforts to deliver the results and make you happy.

Are there any areas for improvement or something they could have done differently?

I am very happy with all their work

BACKGROUND

Please describe your company and your position there.

I am the CEO of telemedicine company that offers medical treatment online for minor medical conditions such as strep throat and asthma.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

We are new and a growing company so we hired them to help increase our presence online and sales.

SOLUTION

How did you select Search Berg and what were the deciding factors?

We found them online after trying other companies without satisfying results. We decided to go with searchberg after talking to David and Jake. They have a wealth of information and their presentation was excellent.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They started with an analysis of the our website and then developed a plan of approach. Jake was very hands-on with implementing the plan. They write monthly blog post and social post weekly to improve our presence online.

How many people from the vendor's team worked with you, and what were their positions?

I was assigned a project manager who supervises a team of specialist who handle our SEO services and social media content.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started ranking on google and other platforms since we began working with searchberg. Our goal is to rank on the first page of google and we are well on our way there.

Describe their project management style, including communication tools and timelines.

Seachberg has been great with meeting deadlines and meetings including communicating effectively through email. They also provide access to all of the work done.

What did you find most impressive or unique about this company?

Their level of professionalism and knowledge in the industry is unmatched. I am impressed with their recommendations on how to improve my business.

Are there any areas for improvement or something they could have done differently?

I'd like if they could implement video consultation as it provides for more personal experience but the telephone meetings are great.

BACKGROUND

Please describe your company and your position there.

I work as an independent Life Insurance broker for an Insurance Management Organization by the name of Family First Life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg?

I needed landing pages created for a Facebook campaign.

What were your goals for this project?

To be sure the content on the landing pages integrated well with the FB ad campaign.

SOLUTION

How did you select Search Berg?

Initially it was through a web search but eventually I chose the company because of the pertinent information I received when asking a series of questions about the project and the company's ability to complete it to my satisfaction.

Describe the project in detail.

Creation of 2 landing pages to be used for FB ad campaigns. The website/landing pages needed to be specific to a particular product offering.

What was the team composition?

The team was very supportive and communicative. Adam was always there for me when I needed him. He made sure everything ran smoothly and was diligent about handling any issues that arose.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The 2 landing pages are nearly done and we have moved on to the second stage of creating and managing the FB ads.

How effective was the workflow between your team and theirs?

There was constant communication irrespective of the day or hour, which I greatly appreciated since working through issues and completing major projects are not always a 9am-5pm job.

What did you find most impressive about this company?

The communication and quality of the work are impressive. I also never feel like I'm "bothering" someone when I need help or require an explanation. This is also important.

Are there any areas for improvement?

I wish things could have moved along a bit more quickly but who doesn't want that. I feel for the amount of work done, the timeline was not outrageous.