Search Berg

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Indypopcornworld.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Search Berg?

Search Berg was initially hired to build my website; I needed an e-commerce website to sell my product online.

SOLUTION

What was the scope of their involvement?

Search Berg built a website that did not function properly and was not secure. Despite many conversations about fixing issues plaguing our site, the site remained unfinished. 

What is the team dynamic?

We worked with one individual who could not fix the errors on our site and then a second who was unwilling to implement any feedback we provided. 

How did you come to work with Search Berg?

We found them through an online search. We spoke to Search Berg for a few weeks before deciding to proceed with the partnership. We thought they would be a great fit, but this was not the case. 

How much have you invested with them?

We spent almost $1,000 with Search Berg. 

What is the status of this engagement?

We worked together between December 2022–May 2023. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

The project was supposed to take about three weeks to complete, but it dragged on, and they never completed what we initially planned. We paid Search Berg for two years of hosting, and after two months, the website was taken down without any advance notice. 

We left a bad review for them and got a lawyer involved; at this point, Search Berg offered to solve the issue, even though we were previously told they could not. We ended up working with another company to solve the issue because we had a legal case against Search Berg. 

Search Berg refused to return any of the money, despite a guarantee on their website that they would offer a refund if the site didn’t function properly. On a live recording, we were told they hated having our business on their system and that they didn’t want us anymore. The service provider never fixed the issues that came up, and we are pursuing legal action against their team. 

Describe the impact this engagement has had on your business.

When Search Berg took the website down, it stalled our customer’s ability to make orders. At this point, we started getting phone calls from our customers who couldn’t order anything. We had to call GoDaddy to reset everything and found that the malware was on Search Berg’s server, not ours. Our company took a hit financially because customers couldn’t look up our products online or make any orders. 

How was project management handled?

We were disappointed with their customer service; we were always passed along to another individual, and no one called us back. When we inquired about what happened to our website, Search Berg informed us that it was our responsibility to get the site back up, even though the issue was on their end. When speaking to their employees, inappropriate language was used, and the Search Berg team hung up on us. 

Is there anything that the vendor did well or that you would consider a strength?

The whole project was a fiasco from the beginning. We weren’t happy with anything Search Berg did. 

In what specific areas can they improve?

They can’t improve or fix anything because their whole company is fraudulent. It’s not one bad employee; it’s the whole company. Search Berg cannot be helped. 

What advice do you have for clients with similar needs to yours?

Do not work with them; they are a deceptive practice. Do your research and look for bad reviews because I’m not sure they didn’t write the good reviews themselves. 

BACKGROUND

Please describe your company and your position there.

I am the owner of a small medical billing company. We offer revenue cycle services for providers in Illinois.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

I created the website for the company. I had the vision, but not necessarily the skills. They updated the website and enhanced the vision that I had.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found the company search online for marketing company. They were the only company that continued to follow-up with me for over two years.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had multiple phone conversations and they sent me links to review the website during the update process. They updated my website using WordPress and updated it with SEO.

How many people from the vendor's team worked with you, and what were their positions?

My main contact wad the project manager, she was the best agent helping me to revisit my vision for the site. I also spoke with one of the team members on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is just getting launched. I'll stop back in for an update.

Describe their project management style, including communication tools and timeliness.

We had weekly conversations about the project. They kept e in the loop on all updates.

What did you find most impressive or unique about this company?

I liked their ability to inspire me to keep moving forward whenever I would make an excuse to delay the project.

Are there any areas for improvement or something they could have done differently?

We actually did not have any issues. The updates they made and adjustments to content on the website were perfect.

BACKGROUND

Please describe your company and your position there.

Sleep Consultant for adults at a Health and Wellness company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

We are growing the company and increasing brand awareness with the goal to get more traction.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted research on alternative solutions and after seeing the proposal which was very detailed and included a lot of services which seemed like value added, we decided to move forward.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement began with a detailed discovery process in which we shared our growth goals. Searchberg provided recommended solutions for consideration and explained the rationale for their recommendations. Once we decided on a solution, a Project Manager was assigned and was instrumental in keeping the project on track.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a Project Manager and content developers who worked to support the project in the backdrop. A Relationship Manager is also assigned and we keep in contact periodically in case of any questions or additional support that I need.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since undertaking SEO, we have improved our google search rankings on several keywords. We have had more customer inquiries as a result of improving our keyword ranking.

Describe their project management style, including communication tools and timeliness.

Project management style is very supportive. They are there whenever you need them and strive to keep the project on time.

What did you find most impressive or unique about this company?

Their success rates in SEO are impressive. From what I have seen both with the site content and GMB SEO, the company does an amazing job achieving page 1 status.

Are there any areas for improvement or something they could have done differently?

I would appreciate if the content writers had more experience writing "copy" for social media posts and other platforms such that the content would be more "riveting" and generate more interest.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a service provider company. We work with individuals with special needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

In late July, I hired Searchberg to work on modifying our homepage site as well as the menu bar. Through the process, they were also asked to modify my logo.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a company that was honest, reliable, and consistent with the work. These were the attributes that we were seeking.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I had a meeting with Darrell who was the project manager on the task. He asked me to list in details what the problems were and how they can best help. Upon completion of each task, I was given an opportunity to review it.

How many people from the vendor's team worked with you, and what were their positions?

I'm sure that it must have been a team of more than 4 people but Darrell was the point person on the case.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Upon completion of the website, we saw that roughly 90 percent of our recurrent customers had positive things to say about the new developments.

Describe their project management style, including communication tools and timeliness.

I was provided the opportunity to communicate via telephone and email but the most effective tool was email.

What did you find most impressive or unique about this company?

I found the company's professionalism to be the most unique thing about the company. They worked hard and were very diligent.

Are there any areas for improvement or something they could have done differently?

Not a lot of areas to improve at this moment. They are very good at what they do.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a blogging company that specialize in brain games, advanced brain training and optimal brain health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg?

SEO and website redesign.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a reputable company that would boost our SEO.

Describe the project in detail and walk through their service package.

SEO and website redesign.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with three project managers (one after the other), first Hudson, then Alistair and finally Berenice.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The SEO for my website has improved tremendously, and the income-generating suggestions made by Berenice are starting to pay off.

How effective was the workflow between your team and theirs?

Wonderful. Berenice and I scheduled many calls where we would discuss potential improvements.

What did you find most impressive or unique about this company?

Having a firm such as Searchberg.com has been a godsend, much better than having a dedicated IT development specialist. I want this to be a testimonial for Berenice. She is the project manager assigned to my account (mybraingames.net). I can only praise her excellence, which never ceases to amaze me. Not were they very technical, but also excellent businessmen who knew the SEO business inside out. She always has excellent business ideas to suggest, such ideas as “how to make money as an internet marketer”, a subject dear to my heart. She keeps her team going on schedule and never misses a deadline. I was a technical project manager once, so I can vouch for what it takes to be an excellent one.

Are there any areas for improvement or something they could have done differently?

No. Don't change a thing!

BACKGROUND

Please describe your company and your position there.

Owner/Sole photographer at Lily Hayes Photography

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

Hired Search Berg for a long term marketing solution and to increase organic traffic web searches and rankings.

SOLUTION

How did you select this vendor and what were the deciding factors?

Was referred to them by 2 long term clients of Search Berg, that are also good friends of mind. They brought tremendous value to their success, that without question, I knew Search Berg would be a perfect fit for me.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Search Berg knows how to create, analyze and target the right demographic catered to my company's needs. Lot's of amazing articles, backlinks, campaigns. Absolutely blown away each month, by how much they are in tune with putting out the right content to keep up with the ever evolving service industry I'm in.

How many people from the vendor's team worked with you, and what were their positions?

I work directly with senior project manager Jake Fernandez at Search Berg. He's just simply AMAZING!!!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When I first started with Search Berg, I wasn't even ranked in the top 100. Now, I'm on the first page in google rankings with weddings, maternity, newborn and family. To date, I have not spent a dime of third party marketing; google ads, yelps, facebook book ad, wedding vendor site..etc. All my work comes from the organic searches from being on the 1st page.

Describe their project management style, including communication tools and timeliness.

Jake Fernandez has always been great with communication and punctual with any and all deliverable content/emails.

What did you find most impressive or unique about this company?

The fact that Jake Fernandez has always made me feel like such a valued customer in the most personable and professional way. Never have I felt like another needle in a haystack, something that is very hard to come by these days. He truly cares about his customers and that amount of work and effort he goes to make sure you're happy, I will forever treasure.

Are there any areas for improvement or something they could have done differently?

No, NOT AT ALL!! Everything they do, it simples beyond AMAZING.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Zojila, a product development company that designs and manufactures kitchen and houseware products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Search Berg?

We needed to update and tweak several elements of our website. We were using version 2 of OpenCart at the time and wanted to migrate to version 3 as well.

SOLUTION

What was the scope of their involvement?

I initially talked to Austin (Senior Manager). We had several conversations and email exchanges where I sent him a clear list of the things I needed to have done. He got back to me with an estimate and suggested that we migrate from version 2 of OpenCart to version 3, which was fine with me.

The minute I decided to hire them, Austin told me that a project lead would get in touch with me. I was no longer able to talk to Austin after that, as I believe his role is just to talk to customers, bring them in, and hand them off to the people with the right expertise. They were supposed to do the updates in about one week, but even 10 weeks later, they hadn’t done or delivered anything. I had already paid them in advance, but they pretty much stopped contacting me after that initial interaction. 

What is the team composition?

I interfaced with Austin, but he disappeared completely after making promises and giving us confidence that the project could be done. Somebody else contacted me after our initial meetings.

How did you come to work with Search Berg?

I googled and talked to several companies, including Search Berg. They had a large portfolio of websites that they had developed and designed, but I was skeptical of the fact that they had done 30,000 projects, which is what they stated in their email. Even when they gave me a list of their completed websites, there was no way for me to prove that it was their team that actually designed it.

My initial interactions with Austin were very good, though. He was attentive and seemed reasonably knowledgeable about the project. Despite my initial impressions, he gave me a lot of confidence in their company. I also liked that they were based in New York — or at least, gave me an address that was in New York — because then I wouldn’t need to hire an unknown overseas company. 

They provided me with three references or past customers of theirs, but I did not talk to any of them.

How much have you invested with them?

The total estimate was $1,500. I gave them $500 upfront to start the work. 

What is the status of this engagement?

I first engaged them in March 2020. I terminated our partnership after 10 weeks when I realized they weren’t doing anything despite asking me for more time. They gave me all kinds of excuses, even stating that the project would be more complicated than they thought. To me, it was a simple matter of updating things on a website, and it shouldn’t have taken that long.

As I had an ongoing contract with them, I had to hire a lawyer to send them a termination notice and get my money back. They stopped communicating with me and did not respond to anything, so I went ahead and hired another company to do the work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They never made any attempt to address my concerns or engage with me in any way. I came to the conclusion that they were farming out the work to someone else in another country after I noticed that the date was not in the US format. When I asked them about it, they simply told me that it would be taken care of. Again, it was to no end. That was the kind of stuff that I had been dealing with. They would just say that they were working on it, but in reality, they weren’t doing anything.

How did Search Berg perform from a project management standpoint?

My interactions with Austin were fine, but the communication with the people that were supposed to do the work broke down after some time. All of our correspondence was done via email. They confirmed that my order was received and being processed and sent me log-in information, but there was no progress being reported. 

They were not able to meet the deadline at all. They gave me an estimate of not more than one week. When they didn’t deliver within that time, I didn’t think much of it as I was perfectly fine with having the work last for up to 2–3 weeks if needed. However, more weeks passed and nothing was getting done. I had given them access to my website, and I saw on the administrative side that they had not gone in once even during the time they told me they were working on it. 

What did you find most impressive about them?

There was absolutely nothing impressive about the engagement. They took my money, did zero work, and stopped communicating with me.

Are there any areas they could improve?

I’m convinced that they are not a real company, though there is no way for me to prove it. They have an address in the World Trade Center in New York, which is pretty impressive as it is one of the most prominent places in this country, but I heard that they were based out of Pakistan. I also think that they outsource the work to somebody else as they have no one in their company that can do what they promise they would do. It was all very dubious, and their strategy was to keep telling me that work was being done so they could keep my money. 

Do you have any advice for potential customers?

Though Search Berg has some positive reviews, I would tell anyone that wants to work with them to document everything. Do some investigation, verify the location of their headquarters, and look into the nature of their company.

BACKGROUND

Please describe your company and your position there.

Creative Director/ Fashion Designer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

We hired Search Berg to provide seo services to improve our website ranking and increase the number of visits to our website. They improved our Google's ranking and we can see improvements now.

SOLUTION

How did you select this vendor and what were the deciding factors?

Before hiring Search Berg, we had a conversation. The first project is progressing well, and this event is our second project. Alistair completed all the work in time.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement began with a discovery phase and we laid out our goal. They helped us keyword research and performed an analysis of competitors. From there, they made on-site changes and created new collateral with our updated tactics and keywords. Their team also writes monthly blog posts for our website, gearing it towards our target demographic.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager who was responsible for distributing work among their teams. Alistair was assigned to our company and we are satisfied with the quality of his work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing the Seo efforts, we're ranking on the 1st page for several keywords. Our website traffic is steadily growing, too. We can see more traffic and some keyword improvements.

Describe their project management style, including communication tools and timeliness.

They've been great at managing our expectations and meeting deadlines. We mostly use email to communicate, and they're always quick to respond and make changes. We hold a monthly meeting to learn about major updates and developments.

What did you find most impressive or unique about this company?

Their level of professionalism and overall knowledge within the industry stands out. They put in a lot of due diligence before getting started, and it's ensured we've had a smooth project. Also, I really appreciate their follow- though and willingness to deliver.

Are there any areas for improvement or something they could have done differently?

I think they did a good job, I'll encourage them to make some notable blog posts or article placement in the future that help in the the brand's recognitions.

BACKGROUND

Please describe your company and your position there.

My site is Biz Infograph (www.bizinfograph.com), providing high quality and impactful reporting dashboards and presentation templates for corporate and personal users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

I was eagerly searching for a professional SEO firm who can bring adequate organic traffic in my site.

SOLUTION

How did you select this vendor and what were the deciding factors?

Finally I found Search Berg. I liked there pragmatic approach to bring the organic traffic in the site. The project manager and sales person were really humble and dedicated to reply my lots of queries.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project manager Mr. Jake Fernandez and his team is very dedicated to the client. They are highly professional and knowledgeable in the filed. Their content plan, activity schedule and channel to disseminating it is really impressive and world class.

How many people from the vendor's team worked with you, and what were their positions?

A dedicated team led by Mr. Jake Fernandez is working for my site.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Before starting with them my site had no organic traffic but now it is very decent and growing in every month.

Describe their project management style, including communication tools and timeliness.

They are very systematic to run the project. There is content plan beginning of each quarter, sharing all the content for my approval and well scheduled activity plan to disseminate in various channels including high quality websites, press release, social media, etc.

What did you find most impressive or unique about this company?

They are very professional, dedicated, knowledgeable and most importantly customer centric.

Are there any areas for improvement or something they could have done differently?

They may put some efforts to improve the visualization of clients website.

BACKGROUND

Please describe your company and your position there.

I am an author. My company is Joseph Woodward Stories LLC and I publish my books on kdp.Amazon.com. I've been writing for five years and have six books published. Although my reviews have been stellar, I couldn't get more than 25-30 books sold.

I tried Amazon's PPC Advertising program and didn't get many impressions let alone clicks. I saw an ad Searchberg ran and it made sense to me. Upon calling them, I got to speak with Mason V., consummate closer...I can say that because I've been closing all my life.

He had a great attitude and presented his case in a most understanding fashion. He made me feel intelligent and respected, so it wasn't hard for me to keep asking questions. So I became a client of Searchberg's because he challenged me to make a change.

My wife had researched Searchberg, of course, and she kept seeing comments on Jake F....how his clients graded his effectiveness and handling of their accounts. How he stayed with their project and answered every question, was easy to communicate with, and most of all how he produced results.

Well, he did all of that for me also. I got thousands of impressions real quick and several hundred clicks in no time. We are on a surge like I've never seen. My book ranking went right up the chart to number twenty-seven in my genre. So, If I sound happy...I'm elated.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Search Berg, and what were your goals?

I hired Searchberg to improve my book's rankings, to make my SEO powerful, to brand my name so it was easily recognizable in literary circles. My goals are to be a number one best seller on Amazon..from there , The New York Times...so far:)

SOLUTION

How did you select this vendor and what were the deciding factors?

I saw their ad, it made sense to me and I called right away. When I called I was handled professionally. Their personality as a company, was to make me successful. I felt challenged to do better.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Searchberg puts everything in writing. They communicate with good clear motives and back it up with a time schedule..when and where we should be on that schedule. They educated me on SEO and Branding. I received weekly reports on progress, lists of keywords and phrases.

How many people from the vendor's team worked with you, and what were their positions?

Initially I worked with Mason V. in sales until I understood the scope of what I was beginning. Then he handed me off to Jake F., Senior Consultant, with a professional introduction and that he would always be available if I had any questions. Aaron T. at a Senior Level, made himself available at the completion of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The PPC weekly report, week one ..136 clicks, 73 K impressions week three..582 clicks, 226,769 impressions Awesome!

Describe their project management style, including communication tools and timeliness.

Searchberg has a dashboard feature where it's easy to know what your next step is. It's a great feature that keeps both sides on track. communication is mostly by email but I do a Zoom call with Jake F. almost every week. Their management style is definitely "hands on."

What did you find most impressive or unique about this company?

Their effort, attitude, enthusiasm, professionalism, and success-oriented approach are commendable.

Are there any areas for improvement or something they could have done differently?

No. They've got it down. My advice would be, "just keep doing what you're doing.