SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

It is an educational firm, located nearby landmark Mahadev Nagar bus stop. I take care of all the activity of Sapphire Support. Most of the custom software modules were suggested by me. We are one of the top schools in the area and now with the help of Sapphire we are emerging towards digitalization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted to manage student data and in addition needed alerts to send parents and students regarding all activity such as fees pending/paid, attendance(absence/present) and exam results/progress report.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have heard about the vendor since they are the top most custom app and software development company here. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They gather the requirement, provide us the solution, and help us to route what exactly modules that we can have that will help our requirement, and developed software as per our needs.

How many resources from the vendor's team worked with you, and what were their positions?

The team was of main contact person who was responsible for task allocation to junior developers. Since juniors were only the key developers, we had more e-meet with lead person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have the support queries and solution sheet.

Describe their project management style, including communication tools and timeliness.

They were good, and they have given exactly what was on our minds. There were bugs initially but they helped to setup everything since it was under the maintenance package.

What did you find most impressive or unique about this company?

Their team work, someone is always available for us during the time of development and support also.

Are there any areas for improvement or something they could have done differently?

Yes, sometimes server traffic gets too busy.

BACKGROUND

Please describe your company and your position there.

A.L.G Crescent School is an education school founded in 1992. We are a part of Noorul Islam Education Society a linguistic regional minority institution imparting quality education. I am in charge as an operator of the module that we are taking services from Sapphire. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

I believe there was no challenges since there is no business with them, we run a school in education domain and they are our technical team and giving constant support

SOLUTION

What was the scope of their involvement? 

To integrate modules that help us to make the workload easy. It is used by the teachers, students, and administrator. We were more concern about the sms, biometric and payment gateway integration in the web platform.

What is the team composition? 

First quick off call with the entire team, and then I was in constants touch with the team lead and the project manager. At the time of demo there are two people visited us.

How did you come to work with the vendor?

We filled contact form on their website, since they are well reputed in the education domain with their serves, we decided to select them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can attach the support services given by them.

How did the vendor perform from a project management standpoint?

They were best with their services. From my point of view their outputs were way better than we expected.

What did you find most impressive about them?

Their patients, understanding our requirement, updating us gradually and yes off course the support team. The support team had the best service throughout the journey.

Are there any areas they could improve?

Cost little bit, might not be anything else I believe.

BACKGROUND

Please describe your company and your position there.

Myself head of the Sheth M N HIGHSCHOOL PATAN. I take care of this software activity or concerns, initially freezing the requirement and now follow up with any support from Sapphire.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Manage student data for which we need custom software, they way better solution then expected, and also added few additional alerts for parents and students and teachers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire was our first choice based on having good ratings, being within our budget, meeting all of our requirements and understanding our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Writing notes while listening to our requirement and convert that note into requirement gathering documents, I believe they call as scope of work document. This document they send us for understanding. Based on that document they provided the entire custom software to us.

How many resources from the vendor's team worked with you, and what were their positions?

After reaching out to Sapphire, team lead of Sapphire reached out to us to discuss project requirements and then we were able to make the software live with the help of developers and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are taking constant support from them; they generate a ticket that helped us providing either solution or bugs. I can help you to attach the same.

Describe their project management style, including communication tools and timeliness.

They performed well since we set up a deadline and for which they worked evenings and weekends to meet our deadlines and deliver the project within the deadline.

What did you find most impressive or unique about this company?

We are very pleased with how Sapphire met our requirements, and they even added a few additional features within our budget.

Are there any areas for improvement or something they could have done differently?

As a result of Sapphire's software, we were able to achieve our desired results.

BACKGROUND

Please describe your company and your position there.

I am Rachit Chheda , Administrative Officer at KPC English High School

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

Integrate barcode system to books

SOLUTION

How did you select this vendor and what were the deciding factors?

Got reference from a family member, who's school was using Sapphire's product Vidyalaya

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Barcode integration to track the books

How many resources from the vendor's team worked with you, and what were their positions?

To make the process Tag and Track effortlessly with easy book allocation and quick returns. A Manager, 2 developers and a QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Great outcomes as got the service within time

Describe their project management style, including communication tools and timeliness.

the manager was very Cooperative, project management tool for proper updates on the project

What did you find most impressive or unique about this company?

We're very much impressed with their documentation and how they continuously supported us in the project. 

Are there any areas for improvement or something they could have done differently?

They are providing quality solutions and the price is also little high but justifiable with the quality.

BACKGROUND

Please describe your company and your position there.

Myself Dr. Gopal Joshi, Principal of BCA college, Rasana

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

They designed an application that could record in and out times of our employees and ensure proper time management system

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted the application to be user friendly and record and manage data about employee accurately

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Their marketing team had got in contact with us and we found their proposal to be effective

How many resources from the vendor's team worked with you, and what were their positions?

Develop an application to record the attendance of the employees by recording their punch in and punch out times and regularly update in the employee portal for easy management

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Really satisfied with the result, the goals we were expecting were accomplished with the application and it has helped in the management

Describe their project management style, including communication tools and timeliness.

I was in contact with the team leader throughout the project who updated us regularly, in addition there were 2 android app developers and a testing engineer.

What did you find most impressive or unique about this company?

We weren't aware of the technical aspects of the project, but they gave their best with all the suggestions. overall had a positive experience and looking forward to work with them again.

Are there any areas for improvement or something they could have done differently?

We got our services on time with good quality. They are great and nothing as such to improve.

BACKGROUND

Please describe your company and your position there.

Shanti Niketan school in Kalol Panchmahal has an environment which is not only child-friendly but engaging for children to learn and have fun at the same time. I am the in charge of digitalization and also at the same time part of admin.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions?

We would like to connect teachers and parents through some software so we can automate the education process. 

SOLUTION

What was the scope of their involvement? 

Initially we took help from the Sapphire to get sms and email integration, gradually that got converted into a windows-based software with more features. Now currently also getting support, help through other facilities like to have a landing page on schoolsearchlist.com, pathtoschool.com, etc.

What is the team composition? 

We were in constant touch with the main lead person I remember, and once our expectation is done, they show us the demo and deliver the same. Now we are in touch with maintenance team.

How did you come to work with the vendor?

It being long time, that we hire them, may be through google search. Kalol is a small town back in 5 years, and the nearest place was their city so probably we search on google to find the software company.

How much have you invested with them?

It is from finance department, cannot really disclose it and rough total cost based on number of students every year and hard to judge since every year we have to keep on changing as per student’s capacity. Initially it was a really small amount that we invested and now the value is kept on changing and we are not really allowed to take permission of the total cost. 

What is the status of this engagement?

We get maintenance and support. Also help for any new updates that we are looking for, or any on demand services that we ask them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Probably all the list of tickets that they generate since we send them to finance.

How did the vendor perform from a project management standpoint?

They were great and did their best with any issues that we brought to them.

What did you find most impressive about them?

Their standby for any queries or concern we take to them, also at the time of development I do remember they were having a lot patients in us since we are not so good in tech and they explain the present and future vision of the software and that’s what we are experience it so useful.

Are there any areas they could improve?

Not yet, didn’t notice anything like that.

BACKGROUND

Please describe your company and your position there.

Myself Kuldip Parmar and I'm working as an Administrative Assistant in Grow More Group of Institute.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions?

They designed an application that could record in and out times of our employees and ensure proper time management system

What were your goals for this project?

I wanted the application to be user friendly and record and manage data about employee accurately

SOLUTION

How did you select Sapphire Software Solutions?

Their marketing team had got in contact with us and we found their proposal to be effective

Describe the project in detail.

Develop an application to record the attendance of the employees by recording their punch in and punch out times and regularly update in the employee portal for easy management

What was the team composition?

I was in contact with the team leader throughout the project who updated us regularly, in addition there were 2 android app developers and a testing engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Really satisfied with the result, the goals we were expecting were accomplished with the application and it has helped in the management

How effective was the workflow between your team and theirs?

Was really impressed by the regular updates given to us by the project manager on a weekly basis

What did you find most impressive about this company?

As we were not much aware about the technical stuff but they gave their best with all the suggestions. Overall, we had a positive experience, and looking forward to working with them again.

Are there any areas for improvement?

We got our services on time with good quality. They are great and nothing as such to improve.

BACKGROUND

Please describe your company and your position there.

I am the managing director for a company that transports Seafarers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

In 2020 we were a start up company. The GM wanted to create a website that was user friendly enough for our clients but also minimized the workload on our end.

Since it isn't commonly seen in our profession to book online, we needed experts to help us and that's where Sapphire came in.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We met Sapphire Executives in an online forum for entrepreneurs seeking assistance for web development tools and applications.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were aware that our particular proprietary application would involve a certain amount of creative thinking and analysis.

We staged the development and critical paths objectives for the project over a period of time and Sapphire assessed the work, timeline and cost accurately for each segment and met all of the requirements.

How many people from the vendor's team worked with you, and what were their positions?

We worked with two Business Development Managers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were so impressed with both the end product and professionalism that we've entered into a long term development arrangement with Sapphire.

Describe their project management style, including communication tools and timelines.

We used email and phone calls to communicate on a regular basis with Sapphire and it was always effective. Different members of our team were also able to communicate with their team and things ran smoothly.

What did you find most impressive or unique about this company?

We really appreciate the time and energy that went in to developing our website.

They were never short with us, but always took their time to help us understand the back end of the website better. We know that they are busy but they made us feel like we were their ONLY clients. That truly makes a difference!

Are there any areas for improvement or something they could have done differently?

No, we do not believe so.

BACKGROUND

Please describe your company and your position there.

My name is Abhijit Nath from Spring Dale International School, Guwahati, Assam, India. I am The Head of Administration in the Institute.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We connected with Sapphire Software Solution to design and develop an interactive web based ERP Solution to manage our System in an effective manner.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

One of the sales person approached us and we like their understanding of education industry and overall experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We required to have all in one solution as ERP:

1. Student management
2. Teacher's management
3. Admin/Accounts and Payroll system
4. Library management
5. Parents module as well.

Technology was suggested by Sapphire and it is .Net based solution

How many people from the vendor's team worked with you, and what were their positions?

One Sales person One Team Lead and one developer One QA/Support Guy So it was a team of 4-5 people from Sapphire.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Team Sapphire helped us with the solution we required and also the support team helped us utilize the software in the best way possible for our team. We are still in communication and getting support on a regular basis.

Describe their project management style, including communication tools and timelines.

As we were not much technical at that time we did not involve in their methodology and tools. Later when I had a word with one of the sales person I came to know that they used waterfall method for project management.

What did you find most impressive or unique about this company?

Quality of the software and after sales support

Are there any areas for improvement or something they could have done differently?

Nothing at the moment in our mind but yes in the field of technology there is always a scope to be better than yesterday.

BACKGROUND

Please describe your company and your position there.

Owner of a consulting firm. We work with companies to develop products/projects and promote them in the market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

The goal was to develop software solutions from start to finish, and then introduce the products to the market.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We decided to work with them because we felt the quality was great. Some of our other vendors had lower costs but had different impacts on the schedule. We were willing to try a higher quality vendor to see if we could get a better product delivered in less time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sapphire Solutions is providing development services for our clients on an ongoing basis. We discuss the project scope initially and start development. We do change requirements and create CR to update scope as needed along the way.

We work totally in an Agile way. Technology used Php, my SQL.

How many people from the vendor's team worked with you, and what were their positions?

Two developers, one QA, one project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their timing was impeccable. The amount of re-work that needed to be done was far less than in other projects. The client was very happy with the work as well as suggestions given along the way to improve the product.

Describe their project management style, including communication tools and timelines.

They’re extremely professional and timely, and we’re very satisfied. We’ve used all forms of communication, including phone, chat, and face-to-face meetings.

What did you find most impressive or unique about this company?

The most important thing I like about them is they worked with us as a true IT partner. A couple of good suggestions were really impressive. Their communication really stands out. The team’s ability to project what’s going to happen accurately is invaluable. Their developers are of much better quality.

Are there any areas for improvement or something they could have done differently?

My advice is to them is to keep their engagement level high at all levels.

QA team should know more about the product. Ask a lot of questions. Clients are always willing to help and respond. The only way to get more knowledge about the product is by asking questions.

No assumption. Better to ask even for just confirmation of your understanding.

They could be more proactive on the finetuning side of things.