SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

We are an Engineering College - Approved by AICTE & Affiliated to Gujarat Technological University. Running B.E & Diploma Engineering courses. K. J. Institute of Engineering & Technology is located at Savli, Vadodara, India.

We started our journey in the year 2009, now proud to be a Trustee, with a vision to provide quality education and environment that stimulate and responds to the needs of the 21st Century India, students to have advance and achieve state-of-the-art knowledge in engineering. More about Campus life offered, infrastructure, success stories have been described here https://www.kjit.org/

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire Software Solutions to implement the idea of MOLEAP (Modular Offline Learning Education Assessment Platform), to provide a digital bridge to 21st century education for those currently without connectivity, We wanted to open the lines of communication between the management and parents with the SMS software in order to send exam results, employee payroll, fees status

SOLUTION

How did you select this vendor and what were the deciding factors?

I did extensive research for the potential IT companies doing their bit for the educational institutions well, had gone through the google reviews, arranged a meeting with the Head Manager of Sapphire, to have a better understanding and he clearly understood what we needed and the team agreed to work with us for the proposed timeline and budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With the added module for SMS and Email, the main elements of the software are admin to send, to define one time entities using masters, students all details entered during the admission and the related reports, Presence - all the attendance details of the students as well as employees, get the status for fees paid or pending, entry result marks and send it to parents, store relative certificates of the students including LC, caste, bonafide etc

Employee related information- past employment, leaves, Predefined and custom message template facility as per the TRAI guidelines the templates are approved and then sent, auto message scheduler, instant update to parents about the absentees, sending festival and birthday wishes and Identity cards soft copies of employee and students.

How many people from the vendor's team worked with you, and what were their positions?

The head after the call , started our project in May 2019 arranged a senior and a junior developer to work on our project, a quality tester.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The solution offered by them as helped a lot in management of the data in one place,efforts turned successful to making us the best engineering college(how? https://www.youtube.com/channel/UCgUW-OicfxaHjplgWPvAn5Q/featured)

Describe their project management style, including communication tools and timeliness.

A professional with the working knowledge of the software, had come on a visit to our campus, and help demonstration of the working to our staff member about the usage and functionalities, after which the verbal communication and callings

What did you find most impressive or unique about this company?

Their ability to come up with unique solutions within a quick deadline was impressive.

Are there any areas for improvement or something they could have done differently?

The solution offered by them was certainly not the less cost one, but it does make sense after the quality and overall support provided.

BACKGROUND

Please describe your company and your position there.

I'm working as a Director at one of the elite English Medium, co-ed schools of Vadodara offering alternatives of various school education board curricular, run under the able guidance and governance of BRG Group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

To develop one complete mobile app solution. It's an application for parents, enabling them to become an active part of their child's academics. It also connects teachers, students and management who are already registered with Gujarat Public School, Vadodara portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

Had Googled and contacted to 5 different IT companies, contacted everyone and found Sapphire the most close to matching our thought processes then

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To bring the entire school management system can be available at a touch on the device. For academic and administrative task and admin, student, teacher and parent management with unique functionalities as circulars, classwork/homework, Fee status, results, result sheet, behaviors, student attendance,assignmet, online fee payment, fees invoice, exam schedules.

How many resources from the vendor's team worked with you, and what were their positions?

• One designer
• One iOS developer
• One Android Developer
• One Team Lead / Project Manager
• One Business Development Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The goals we were expecting and our requirements were accomplished with the application and it has helped in the easy management overall with minimal efforts.

Describe their project management style, including communication tools and timeliness.

Everything managed by Sapphire only we were just checking the tested modules and it's easiness and adaptability for our users.

What did you find most impressive or unique about this company?

After the initial discussion the clear documentation and demonstration of the project. also, they used to quickly respond to the doubts and suggestions.

Are there any areas for improvement or something they could have done differently?

They provided quality services, quick feedback, and outstanding support.

BACKGROUND

Please describe your company and your position there.

I'm working as an office superintendent in Shri satya Sai Education Trust, surat, one of the foremost and renowned organization providing education from Nursery to Std.XII (Arts /Commerce/ Science) to about 7000 students.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

With an effort towards to our mission to make education live through the first E-School from Nursery to Higher in the state of Gujarat to know more about you can go through http://www.ssetschool.org/school/home/index/1. We hired Sapphire Software Solutions to add various modules as per our requirement of online examinations, online fee payment, payroll and account management, and easy handling with library modules.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found the company in a local directory, contacted them through the mail mentioned in the website, were very impressive with the quick feedback and the solutions given by them, and found the team to be very efficient with the deliverables we were expecting for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To adding various modules as per our requirement, for instant fee payment and secure payment at parents convenience, online examination as innovative MCQ based assessment with instant result analysis, to introduce payroll management with low level data entry, finance handling using accounts to reduce human efforts and errors, library management for tracking the issued books and sending reminders for return

How many people from the vendor's team worked with you, and what were their positions?

There were 2 software developers a senior and a junior, a team lead and QA who worked on our project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Each module was explained to us in detail. The software helped us manage our records easily, and in turn, saved us a lot of time.

Describe their project management style, including communication tools and timeliness.

Constant support from senior developer, weekly email report was given to us, and daily task accomplishment demo.

What did you find most impressive or unique about this company?

Great quality of work in scheduled time, and commendable support throughout the project and even afterwards, have a very welcoming nature

Are there any areas for improvement or something they could have done differently?

In comparison with others, found them to be good in terms of the services quality provided.

BACKGROUND

Please describe your company and your position there.

In the initial years of 2000, when Dearth of educational premise panicked the residential of Talod, our widely experienced Principal Ratibhai Patel Sir, Vasant Patel and, Kirit Patel, together took a decision to establish an institution that imparts apt and constructive education for civilians of this town and villages at outskirt of the town. I'm working as an Administrator in this institution and handling all the administrative work. You can have a look at our company's mission here https://www.trinitytalod.com/

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

With the world moving online in response to the pandemic, to impart the theoretical and practical knowledge that tends each child to touch the untouched skies of success thorugh the innovative methods of online learning and Special arrangement of SMS through internet, we wanted Sapphire to create a customized application for us to help us achieve this objective with https://play.google.com/store/apps/details?id=com.vidyalaya.trinitytalo… taking care of all the requirements we need with this solution

SOLUTION

How did you select this vendor and what were the deciding factors?

Before going through the process, we had a discussion with our board members to select the best candidate for this, the foremost criteria being to get the maximum value for the lowest possible cost and to be assured that we are getting the best deal, we had communicated with various other similar companies but we also didn't want to compromise in terms of quality, we asked to see samples of the Sapphire's previous work in the similar domain and found them to be major expertise and convincing outcomes.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For having no barrier to imparting education to the students in the Covid times, when going to the school for one to one learning was not an option, we didn't want the future caretakers to suffer and continuing their eduacation from the comfort of their homes, with the module where Teachers can conduct preschedule classes online where attendance of the students can be recorded and stored automatically and also assigning assignments to the students and with SMS module direct contact with parents and give information about any function, activity, exam schedule and result to parents.

How many resources from the vendor's team worked with you, and what were their positions?

We were happy with the choice of choosing an agency instead of an individual, as an agency will take of all your technical needs in a better way, we had a couple of enthusiastic junior developers who were very excited with this project, their senior team lead who guided them and from whom we received updates

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were impressed by the work of the junior developer working on the project, They do have very skilled engineers in their team, who achieved optimum level of performance, excelled at their technical coding skills and developed the application just right for our needs.

Describe their project management style, including communication tools and timeliness.

As we are not that technical, we contacted them using email where we were given instant replies. The project started with the general idea discussion, the deliverable we'd like from our end,with proposing a mockup, then wireframes and the final design and development of the customized application for our institution.

What did you find most impressive or unique about this company?

They showing faith in their Junior team members with giving them a project to show their ultimate skills which is rare to see and also the communication with them felt very genuine.

Are there any areas for improvement or something they could have done differently?

Nothing. They positively contribute to the overall performance of the company through their consistent and high-quality work

BACKGROUND

Please describe your company and your position there.

Our honorable Trustee Mr. Javeri established Smt. Vimlaben Sevantilal Javeri Secondary and Higher Secondary School also known as Vimla Vidyalaya in spring 2008 at Gadh. We wanted to define our culture with a modern school so it is built with state-of-the-art infrastructure with all modern amenities like smart class, computer lab, toy room, television room, kids play area, playground, and classrooms with CCTV surveillance system.

I am the principal head of teachers, staff, and students of Vimla Vidyalaya. Apart I take care of whole-school policies, implementation, technology uses, supervising, and any other needs and decisions regarding school.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Sapphire Software Solution provided us an E classes app which is one of the modules from their Vidyalaya white label app. We were looking for a portal that connects parents, teachers, and students in a respective group and shares necessary information.

And we are so happy now to have Vimla Vidyalaya E Classes app https://play.google.com/store/apps/details?id=com.vidyalaya.vimlavidyal…. It is amazing as the app has made a lot of workloads easy so that everyone connected with it can focus on other activities especially parents rather than engaged in schooling all the time.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was responsible to find a person or an agency to fulfill the needs and develop something that we can rely on. I ended up finding them on google search. I do remember we had a call discussion wherein they also browse our website which is totally under our authority now and also provide suggestions to modify it and good ways of growth through digitalization.

This was convincing and I made up my mind to hire the team for app development. Also, some other factors such as their background experience, the vision of building long-term relationships, and giving mental satisfaction to the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As requested, it is a simple app with the splash screen, login/Registration screen, and selecting the batch to take us to the portal, and according we can connect with the parents, and students. The first draft of the requirement, prototype, and design layouts were ready, the development process, and tested, and then upon everyone's confirmation, we published the app. The technology used was android mobile development tools like java programming, android studio, SMS integration, and so on. Not really into technology

How many resources from the vendor's team worked with you, and what were their positions?

There were more than two people involved, We used to deal with a senior guy. There was a senior programming language developer, web developer, and a lead person for any queries, they mostly used to demonstrate their work once a week or sometime after two weeks giving us access to their computer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their thoughts were clear about my staff requirement and that gave us a positive vibe through good comments and appreciation about the app from the user. The way they do the post-project reviews, to determine the strength and weaknesses of the project deliverables.

Describe their project management style, including communication tools and timeliness.

They established a relationship with us, approach for the requirement, team selection and execution, ppm procedures, and a workbook they used a lot to take notes. Most of the communication was through calls and visits, the last visit I remember technical team was to teach the app functionality. We were flexible and open for any delays as no event was affecting the timeline to complete the app.

What did you find most impressive or unique about this company?

Their skills, their prior accomplishments, and key personality traits to understand the requirement are impressive. They are good communicators, and heart winning part is I am not a technical person though I enjoyed learning new things and as a principal, I would like to implement those logical thoughts for my students.

Are there any areas for improvement or something they could have done differently?

Performance improvement was the last support that we ask them, I wonder if it could be something that we do not have to maintain regularly.

BACKGROUND

Please describe your company and your position there.

Akhadanand Prathmik Shala is an educational institute having four sections: Prathmik Shala (primary school) established in 1969, Madhyamik Shala (middle school) established in 1969, Hindi High School (higher secondary) established in 1970. Hindi Vidyalaya.

I work in the department of administration taking care of all work regarding school activity, inquiry form submitted through website, parents who contacts through website, and if any query contact Sapphire Software Solution for support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Lifestyle is changing and in this current digitization world we were looking for a platform which helps the parents to make their admission process easy and followups with the school including paying online fees and other school walking much easier than usual. So we decided to build a website: http://www.akhandanandschool.com/ with the help of Sapphire Sotfware powered development team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them while searching for the best website development company in Ahmedabad, our staff members also inquired regarding their price, service, alignment with client, and other factors. Also we visited their company for a quick demo.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

What we need is to have all the information covered in a website that we used to manage through paper work and other marketing strategies, they help us to incorporate tabs such as home, institute information, all activity that we perform, how to contact us and other forms that are essential for initial approaches of parents. The best part is the activity tab which is now very much useful during this pandemic.

How many people from the vendor's team worked with you, and what were their positions?

We were in the direct contact with the website developers initially designers, then we were introduced with the senior developer to explain him our needs remotely, and finally the support team who are with us until now. We are really grateful of them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since past two years we are getting lot of inquiries through website. We do not have to give orientation physically though parents are walking through the website and more and more approaches we are receiving throughout the lock down period.

Describe their project management style, including communication tools and timeliness.

We were impressed with the effectiveness of their workflow. They had clear roles, responsibilities, and challenges. Unlimited changes if needed and no surprises.

What did you find most impressive or unique about this company?

Their nature work, easy going, better understanding, vision in education, and regarding requirements of parents and staff, and not forcing already worked examples for design or development.

Are there any areas for improvement or something they could have done differently?

High quality work with a good price was our motto and we were expecting some short of cost-effectiveness though that could be something that we were thinking to be done differently though overall they fulfilled the requirement, they showed us confidence, having good knowledge and no communication issues.

BACKGROUND

Please describe your company and your position there.

It is an educational firm, located nearby landmark Mahadev Nagar bus stop. I take care of all the activity of Sapphire Support. Most of the custom software modules were suggested by me. We are one of the top schools in the area and now with the help of Sapphire we are emerging towards digitalization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted to manage student data and in addition needed alerts to send parents and students regarding all activity such as fees pending/paid, attendance(absence/present) and exam results/progress report.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have heard about the vendor since they are the top most custom app and software development company here. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They gather the requirement, provide us the solution, and help us to route what exactly modules that we can have that will help our requirement, and developed software as per our needs.

How many resources from the vendor's team worked with you, and what were their positions?

The team was of main contact person who was responsible for task allocation to junior developers. Since juniors were only the key developers, we had more e-meet with lead person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have the support queries and solution sheet.

Describe their project management style, including communication tools and timeliness.

They were good, and they have given exactly what was on our minds. There were bugs initially but they helped to setup everything since it was under the maintenance package.

What did you find most impressive or unique about this company?

Their team work, someone is always available for us during the time of development and support also.

Are there any areas for improvement or something they could have done differently?

Yes, sometimes server traffic gets too busy.

BACKGROUND

Please describe your company and your position there.

A.L.G Crescent School is an education school founded in 1992. We are a part of Noorul Islam Education Society a linguistic regional minority institution imparting quality education. I am in charge as an operator of the module that we are taking services from Sapphire. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

I believe there was no challenges since there is no business with them, we run a school in education domain and they are our technical team and giving constant support

SOLUTION

What was the scope of their involvement? 

To integrate modules that help us to make the workload easy. It is used by the teachers, students, and administrator. We were more concern about the sms, biometric and payment gateway integration in the web platform.

What is the team composition? 

First quick off call with the entire team, and then I was in constants touch with the team lead and the project manager. At the time of demo there are two people visited us.

How did you come to work with the vendor?

We filled contact form on their website, since they are well reputed in the education domain with their serves, we decided to select them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can attach the support services given by them.

How did the vendor perform from a project management standpoint?

They were best with their services. From my point of view their outputs were way better than we expected.

What did you find most impressive about them?

Their patients, understanding our requirement, updating us gradually and yes off course the support team. The support team had the best service throughout the journey.

Are there any areas they could improve?

Cost little bit, might not be anything else I believe.

BACKGROUND

Please describe your company and your position there.

Myself head of the Sheth M N HIGHSCHOOL PATAN. I take care of this software activity or concerns, initially freezing the requirement and now follow up with any support from Sapphire.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Manage student data for which we need custom software, they way better solution then expected, and also added few additional alerts for parents and students and teachers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire was our first choice based on having good ratings, being within our budget, meeting all of our requirements and understanding our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Writing notes while listening to our requirement and convert that note into requirement gathering documents, I believe they call as scope of work document. This document they send us for understanding. Based on that document they provided the entire custom software to us.

How many resources from the vendor's team worked with you, and what were their positions?

After reaching out to Sapphire, team lead of Sapphire reached out to us to discuss project requirements and then we were able to make the software live with the help of developers and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are taking constant support from them; they generate a ticket that helped us providing either solution or bugs. I can help you to attach the same.

Describe their project management style, including communication tools and timeliness.

They performed well since we set up a deadline and for which they worked evenings and weekends to meet our deadlines and deliver the project within the deadline.

What did you find most impressive or unique about this company?

We are very pleased with how Sapphire met our requirements, and they even added a few additional features within our budget.

Are there any areas for improvement or something they could have done differently?

As a result of Sapphire's software, we were able to achieve our desired results.

BACKGROUND

Please describe your company and your position there.

I am Rachit Chheda , Administrative Officer at KPC English High School

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

Integrate barcode system to books

SOLUTION

How did you select this vendor and what were the deciding factors?

Got reference from a family member, who's school was using Sapphire's product Vidyalaya

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Barcode integration to track the books

How many resources from the vendor's team worked with you, and what were their positions?

To make the process Tag and Track effortlessly with easy book allocation and quick returns. A Manager, 2 developers and a QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Great outcomes as got the service within time

Describe their project management style, including communication tools and timeliness.

the manager was very Cooperative, project management tool for proper updates on the project

What did you find most impressive or unique about this company?

We're very much impressed with their documentation and how they continuously supported us in the project. 

Are there any areas for improvement or something they could have done differently?

They are providing quality solutions and the price is also little high but justifiable with the quality.