SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

I am working as a Senior Accountant at Eklavya Model resedential School. Here Catalysing socio-economic development of the most underprivileged groups in India i.e. the Scheduled Tribes (STs), in a coordinated and a planned manner considering it as an effective instrument for their holistic empowerment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire Software Solutions for Management of Inventory & all their records. Some of the issues we were facing before the software was Manually tracking data, paper record is subject to human error, hard to track the record.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a really good development partner that could understand our process and could deliver quality work quickly. I did some research online and found there website. When we proposed a problem Sapphire understood everything better than the other companies we considered and asked the right questions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using the existing process followed, they developed an understanding of how the platform should work.From there, we started to develop a project plan. We provided the descriptions and had call with them regularly to discuss what we needed. we continued working with them to improve the platform and add functionality. We needed a really good development partner that could understand our process and could deliver quality work quickly. I did some research online and found there website. When we proposed a problem Sapphire understood everything better than the other companies we considered and asked the right questions.

How many people from the vendor's team worked with you, and what were their positions?

There’s a project manager, one lead backend developer, and a frontend developer. The senior developer and has been working with us throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I’m satisfied with their work because they were able to execute what I wanted. Their coding was good. The developer is really professional and responsive. The quality of their work is good, and we’re satisfied.

Describe their project management style, including communication tools and timeliness.

Their communication and ability to meet deadlines are very good. They were there every time we needed them, whether that was to make improvements or make clarifications. We’ve collaborated very well.

What did you find most impressive or unique about this company?

Their technical expertise and responsibility for the project really stand out.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

K. B. Agarwal High School established in 2001, is a renowned educational institution of Banas Kantha District of Gujarat. My main role as a School administrator is to do capable planning, and handling relations with various people (staff, parents, students, regulatory bodies and the public).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted to develop a comprehensive module serving as a one-stop solution for all fees-related activities like paying fees, keeping track of dues, sending notifications to parents. The process being complex but the software making it a piece of cake.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not a part of that process. We’ve been utilizing them for at least 18 years now and I have taken over this relationship after I joined. I think their tech skills, as well as their price, were factors in the selection process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Some of the major benefits of the software are Reduced workload of the staff, Fee structurization, Discount management, Data backup and synchronization. The authentication and authorization features make the access of data open for valid users only. I know we’ve got a nice-size team, with a main project manager on our account. From there, work gets delegated out, and it flexes up and down depending on our monthly needs. We interact with them on a weekly basis.

How many people from the vendor's team worked with you, and what were their positions?

The team included a project manager being our point of contact who used to delegate the tasks to the concerned developers and got the tasks discussed done accordingly. Currently we are taking service support from them on a monthly basis from their technical support team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It has been a successful project—on time and on budget. I believe the number of support requests that have been generated has been very low from thrice to once a month. On all fronts, it was money well spent.

Describe their project management style, including communication tools and timeliness.

Everything was pretty spot on. There are many situations where something might go wrong, sometimes disrupting issues, where the Sapphire team is able to quickly jump in, identify, and fix issues.

What did you find most impressive or unique about this company?

It’s their ability to troubleshoot. Whatever we encounter, they can handle it. There’s never been an issue where they weren’t able to solve the problem, or at least do their best to enable solving the issue.

Are there any areas for improvement or something they could have done differently?

In general, our processes have worked well. There were no inadequacies to mention

BACKGROUND

Please describe your company and your position there.

We at Small Wonder Pre School Haryana, are on a mission to provide a loving, safe, secure, constructive, caring environment to the children, Provide a facilitating environment for the integrated growth and development of children. Age and skill appropriate learning module application to make the children confident and imbibe versatile knowledge/information. This is our Facebook page https://www.facebook.com/swps1

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

With the huge changes taking place in technology, we wanted a customized software to keep up with the changing times

SOLUTION

How did you select this vendor and what were the deciding factors?

After the initial call that happened, we understood that Sapphire Software Solutions had prior experience in development of school management software. They also recommended completing a Business Analysis prior to the project. This BA created a solid blueprint and cost estimate for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The business analysis we did helped us in a great extent for deciding the scope of work, user stories, wireframes etc. Once we started on the project, the Sapphire team came up with a systematic and efficient development schedule. They kept us informed with a weekly update given by the team lead dedicated to our project

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people on the team comprising of 1 team lead, 1 head developer, 1 quality assurance tester, and 1 general supervisor. In addition to these members, I was able to directly communicate with the CEO at any time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started with basically nothing and by the end of the project now we have a full fledged software. Each step of the way we were able to provide feedback and make changes, and they were really responsive so we could stay on schedule and on budget.

Describe their project management style, including communication tools and timeliness.

Very. It was seamless. During the development, we had weekly calls when their team showed us their work. We both asked questions and they presented their thoughts. They’re a responsive team.

What did you find most impressive or unique about this company?

The most impressive thing about them is how they search about the possible implications before executing a request.

Are there any areas for improvement or something they could have done differently?

No, I wouldn’t change a thing about them.

BACKGROUND

Please describe your company and your position there.

Set up with an aim to open up a world of limitless possibilities for the young generation with 30+ experienced teachers, around 50 supportive staff members working together to brighten up the future of 4500 students. Baroda Public school strives to be strives to be a temple of learning where everybody gets equal opportunities to bring all of their potential to fruition

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were building out a new platform for our institution and were looking for a software development firm that aligned with our thoughts and objectives.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew of them through a colleague at a previous job. Some of their representatives had also approached our Office Head about doing work for us. One of the major reasons we decided to hire them, aside from their expertise, was that they had bench in terms of how many developers they could dedicate to our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Working with an organisation running a bunch full of different processes that are interrelated yet independent. The software comprises different core modules that are designed to accomplish different school activities with accuracy and efficiency. These different modules complete the entire student learning cycle and other supporting tasks thus providing an ultra-modern alternative in providing seamless school management.

So the process went as Sapphire provided a senior developer who was experienced with a broad spectrum of technologies. He assisted the team on projects from initial conceptualization to development.

How many people from the vendor's team worked with you, and what were their positions?

We were in contact with the senior developer throughout the development part, in addition to that we had 2 more junior developers and QA analysts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sapphire has provided a lot of valuable guidance and helped create a software that has made the data accessible and seamlessly manageable, which has had positive impacts on our customer base. Bugs have been minimal, and the quality of their work and support has been outstanding.

Describe their project management style, including communication tools and timeliness.

They've been great to work with, guiding us through a new world of technology while managing the process efficiently. We could always reach them through mails and calls.

What did you find most impressive or unique about this company?

The process was simple and straightforward, and the whole experience of working with them was really seamless. hey are a pleasure to work with and our entire team has a very comfortable rapport with them.

Are there any areas for improvement or something they could have done differently?

No, they've been very transparent and responsive to any feedback we've had.

BACKGROUND

Please describe your company and your position there.

My school is located near banks for river Tapi in surat, the ownership of windows software is under my job responsibility. So I take care usually all the IT regarding or any support that needs to be taken from vendor. Any queiries of staff member regarding new enteiries, mistakes, or updates. You will also find me with wires, mouse or any hardware device on hand with me. My name is Ranjan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Gujarat education and educational board is now upgrading to the digital era. Everything nowadays everyone wants on fingertip or quick entires. Initially we ask Sapphire to help out with some basic social site help and then slowly with increase in strength and more responsibility we decided to have their best services that they are providing in town which is their custom modules.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire Website Contact Form, A member of thier team approached through call and convience us to have their best services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Each modules has their own benefits for our system. For our school, the product assists with overseeing understudies, instructors, workers, courses, library, stock, lesion plan, record and every one of the frameworks and cycles identified with running the organizations proficiently. It is being utilized by instructors, understudies, and school executives for association and joint effort. Being an online programming, has been utilized in an assortment of scholastic and the executives related errands with a few modules incorporated.

How many people from the vendor's team worked with you, and what were their positions?

Mid-level experince expertice, support team is constantly in touch with us and other members visited school for training.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When input is define we always get an output, Their skill team and dedication has brought lot more easy platform that has help us to utilize all the information in a more convenient ways. We have reduce our efforts and now slowly and gradually digitalizing everything. Looking for a long term more benefits of service to be taken from Sapphire.

Describe their project management style, including communication tools and timeliness.

Even during the pandemic they show us patients, quick response, weekly reporting and good interaction and communication skills.

What did you find most impressive or unique about this company?

They understand what we want and make it feasible based on our needs. They know very well what changes are useful for our school.

Are there any areas for improvement or something they could have done differently?

They are having really nice grip in this sector of development. No improvements as of now.

BACKGROUND

Please describe your company and your position there.

Revaba Vidhyamandir in Dehgam, Gandhinagar-gujarat is a top player in the category Gujarati Medium Schools in the Gandhinagar-gujarat, acting as a one-stop destination servicing customers both local and from other parts of Gandhinagar-gujarat. Over the course of our journey, this business has established a firm foothold in it’s industry and I am working as an Administrator over here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

I needed to develop mobile application for our institution Revaba Vidhyamandir to reduce school management cost, so I hired Sapphire Software Solutions

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We interviewed a handful of companies that specialized in mobile app development, reviewed their development strategy, costs, portfolio of previous/existing projects, and ultimately decided to go with Sapphire Software Solutions due to their experience and expertise in this space.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With Mobile now being one of the most powerful ways to reach people to reach audience in a personal and relevant way. For such unique requirement and smarter way of communication between teachers, parents and students. It removes the communication gap, saves time and deliver the instant result.

For students they can directly view their Assignment and Homework. They have direct access to their result, exam timetable, event calendar, news and all school latest updates on real time basis. Teachers can directly meet to parent for their child’s result, behavior and academic progress. Teacher can also generate circular, news, event calendar, opinion poll, assign task and can publish news letter. With our discussion forum school staff can discuss and share ideas online for betterment of quality education and student progress.

How many resources from the Sapphire Software Solutions team worked with you, and what were their positions?

There was a project manager, an Java developer (Android), a UI/UX designer, and a couple of QA resources.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sapphire were experts in capturing the spirit of our idea, infusing it across all aspects of the design, and ensuring that the app we created together had a resonance that was pure to the original idea. The wire frames captured a very new and complex idea. The designs are beautiful and capture exactly our ideas in effecient way. I think Sapphire is special because they listen very carefully.

Describe their project management style, including communication tools and timeliness.

I thought the workflow between our teams was tremendous. Meeting 3-4 hours a week.The Sapphire team was always upbeat and ready to solve the questions, queries that would come up. On our side the myself and Head were present in every meeting. An extremely collaborative process was always fostered by the Sapphire team.

What did you find most impressive or unique about this company?

I think Sapphire will continue to do amazing things with whoever they work with for the following reasons, their tremendous attention to detail, their ability to listen carefully to feedback and to respond with appropriate changes quickly and their focus on our application with every email or meeting.

Are there any areas for improvement or something they could have done differently?

I have no negative comments to make here. They demonstrated great dedication to the production process.

BACKGROUND

Please describe your company and your position there.

Myself working as an administrator at Little Flower School Surat, our curriculum, centred on the Syllabus prescribed by the GSEB, focuses on the individual needs of learners. We wish to nurture global citizens of the 21st century, who will be alert and responsive to vital issues in their own time and space. Sharing with you the happy smiles of our students durig cultural fests here https://www.facebook.com/www.lfssurat.in/photos_stream

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted Sapphire to develop us a software to automate all the administrative tasks saving us a lots of time that could be utilised in other fruitful tasks for the betterment of the institution.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

A Sales professional had contacted us about how can they help us with the administration and academic managmenet software and solutions. had heard of Sapphire of actually delivering what they claim with consistency thus saving a lots of time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software developed by team Sapphire has been really a time saver for all of us here,monthly pay slip update,Click & Upload Photos Instantly,Assign Task with Easy Status Updates,Send Real Time Notification to the parents, helping in the branding process of the school using SMS and emails sent on a regular basis.

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

Sapphire provided us a team of 4 people, 2 software developers, 1 QA and 1 account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All our students are very happy with this software, has enhanced the communication between them and easy management for the administration staff.

Describe their project management style, including communication tools and timeliness.

We were in contact with the Sales Manager with whom we had our initial conversation, throught the project. They took care of everything through the process and delivered what we expected as the end product.

What did you find most impressive or unique about this company?

We were very much impressed with the documentation process followed , that almost covered all the technical aspects

Are there any areas for improvement or something they could have done differently?

None .We are pleased with the features

BACKGROUND

Please describe your company and your position there.

I'm the head overlooking the administrative tasks at Indian Public School-Surendranagar. We want to give such an education which really teaches the students to live, to be stable in any situation, blossoms their talent and art and interest, which makes them find goodness of others. As our website is under maintenance, you can find about us at https://www.facebook.com/IPSSNR/ and our Youtube channel https://www.youtube.com/c/IndianPublicSchoolSurendranagar/featured

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted to develop a school management software that will ease out the process for the school management and to ensure providing excellent outcomes with the available resources.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were referred to us. We reached out, and they made a proposal that was simple but good. We liked it and started working with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Student module to manage all the data regarding students at one place and with it include all details about his/her admission, general, demographic, communication, family, health, documents and all images from the period he enrolled in school till he passes out.

In addition, admission is also covered in student module which assigns institute power to handle all admission inquiry whether it is offline or online, institutes can also define their own criteria for admission and software helps to sort out numerous application based on merit with just a single click. Attendance of classes are also managed effectively with quick present entry and auto alert can be sent to parents of absentees. All type of educational certificates like bonafide, leaving, character etc can be generated from software in no time.

How many people from the vendor's team worked with you, and what were their positions?

We mainly worked with project manager, and two developers. Additionally, their design team assisted us in reviewing our work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sapphire delivered the required functionality in a timely manner, and were diligent in testing and validating the accuracy of the functionality. They were helpful, responsive at all times, and exceeded the expectations. The team is very smart and driven and can deliver stuff on time and of high quality.

Describe their project management style, including communication tools and timeliness.

Having a project manager assigned was a great deal here. The link between our requirements and the developers has made it an easy collaboration and everything works smoothly.

What did you find most impressive or unique about this company?

They’re great at delivering the code very quickly and having concrete deliverables in record time. So, we could move forward with the project at a good pace.

Are there any areas for improvement or something they could have done differently?

I really can't think of anything off the top of my head. Everything was really great.

BACKGROUND

Please describe your company and your position there.

I'm working as a school Administrator at Arpi Science School Baroda, Coordinating all administrative processes, managing budgets, policies and events also handle scheduling, record-keeping and reporting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were looking to develop a system which allows students and employers to connect through our environment.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a educational domain specialist agency. I had a look at agencies that had good reviews online, and I spoke with a lot of them.I was quite impressed with their proposition and had them undertake some of the work scope. We got them to perform a small work scope for us. They did it to a good standard for that time, so we chose them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With the help of the software we have digitized all the administrative tasks like – Admission, Finance, Examination, HR and Payroll, ETC. Also, communication with the parents can be done very easily,the workload of the school is reduced and all the work is done in a smoother way. The software has also turned out to be cost effective for the organization and the school can get all the required reports from the software.

The accountability being reduced, school does not need more resources for the administrative activities. Data managed in software is accurate, secured for long run.Uploading New data in the software and updating the data is done very easily. Management can check the data anytime anywhere of all the employees leading to a more effective management.

How many people from the vendor's team worked with you, and what were their positions?

The main point of contact being the Team lead, developers cordinating with him for the backend and frontend side of the software

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

their price and time estimations are fairly accurate. I’m satisfied with Sapphire's performance so far, and I believe their work has helped our institution move forward and be successful.

Describe their project management style, including communication tools and timeliness.

Very well. Their communications are excellent. They were very responsive. It was easy to get insight into what they were doing and how long things were going to take. We have access to senior resources as needed and are always able to escalate issues to the owner if required.

What did you find most impressive or unique about this company?

They were straightforward, easy to work with, and honest. They have a team of very good and experienced developers. Overall, I found them a reliable agency.

Are there any areas for improvement or something they could have done differently?

At this point, these are my guys but they could have been more flexible in response to our change requests.

BACKGROUND

Please describe your company and your position there.

I am working with the Admin Department at Little Bird English School. Located in Ahmedabad, myself taking care of all the Admin records and management.I Evaluate and standardize curriculum and teaching methodologies we have various cultural fest organised which can be viewed in our Facebook page at https://www.facebook.com/Little-Bird-English-School-626055284192057/vid….

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

The capabilities of the younger generation define the quality of a nation’s social, political and economic future, we hired Sapphire to come up with a solution for introducing smart education

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We found them while searching for IT companies in Gujarat. After I interacted with the manager, I was then introduced to my account manager who maintained constant communication. I was just really impressed with their punctuality and client roster.We chose them due to their expertise and competitive price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In order to bring intelligent education systems aiming to increase the capabilities of next-gen students with the help of visualization, which plays a major role in understanding and learning. The imagined goals were achieved by adopting technology in a very practical, simple and meaningful manner, all of which will surely helped in changing the atmosphere of the classroom from boring to interesting.

The software is easy to manage as well as has made the process automated to maintain school data. With technology making communication easy helped in providing instant notification to parents about students work. With the changing trends all exams are now performed Online, their evaluation and report is also submitted online.

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

There were in total 4 people involved a Sales & Marketing Manager, a project manager, and 2 developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They created the solution and then clearly demonstrated to us, exactly how the platform will improve after their updates. The turnaround time for deliverables and bug fixes was always faster than expected.

They take the time to listen to us and answer our questions in terms we can understand, when they fix something or propose a solution to a problem we're facing, it's always permanent

Describe their project management style, including communication tools and timeliness.

As we expected, Sapphire's team is performing well. The response time is impressive, and they’re quite fast at solving any issues that are encountered. Their CEO is responsive as well. If I ever needed to escalate something, I’d feel comfortable reaching out to him.

I raise tickets,and use it for general communication. In most cases, they solve issues independently, without much communication required.

What did you find most impressive or unique about this company?

I’m impressed with their responsiveness and independence in solving issues. I have nothing to complain about, which is why we’re still working together.

Are there any areas for improvement or something they could have done differently?

Potentially timescales on some work, but I accept some delays because of the level of service and quality I receive.