SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

Shanti Niketan school in Kalol Panchmahal has an environment which is not only child-friendly but engaging for children to learn and have fun at the same time. I am the in charge of digitalization and also at the same time part of admin.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions?

We would like to connect teachers and parents through some software so we can automate the education process. 

SOLUTION

What was the scope of their involvement? 

Initially we took help from the Sapphire to get sms and email integration, gradually that got converted into a windows-based software with more features. Now currently also getting support, help through other facilities like to have a landing page on schoolsearchlist.com, pathtoschool.com, etc.

What is the team composition? 

We were in constant touch with the main lead person I remember, and once our expectation is done, they show us the demo and deliver the same. Now we are in touch with maintenance team.

How did you come to work with the vendor?

It being long time, that we hire them, may be through google search. Kalol is a small town back in 5 years, and the nearest place was their city so probably we search on google to find the software company.

How much have you invested with them?

It is from finance department, cannot really disclose it and rough total cost based on number of students every year and hard to judge since every year we have to keep on changing as per student’s capacity. Initially it was a really small amount that we invested and now the value is kept on changing and we are not really allowed to take permission of the total cost. 

What is the status of this engagement?

We get maintenance and support. Also help for any new updates that we are looking for, or any on demand services that we ask them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Probably all the list of tickets that they generate since we send them to finance.

How did the vendor perform from a project management standpoint?

They were great and did their best with any issues that we brought to them.

What did you find most impressive about them?

Their standby for any queries or concern we take to them, also at the time of development I do remember they were having a lot patients in us since we are not so good in tech and they explain the present and future vision of the software and that’s what we are experience it so useful.

Are there any areas they could improve?

Not yet, didn’t notice anything like that.

BACKGROUND

Please describe your company and your position there.

Myself Kuldip Parmar and I'm working as an Administrative Assistant in Grow More Group of Institute.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions?

They designed an application that could record in and out times of our employees and ensure proper time management system

What were your goals for this project?

I wanted the application to be user friendly and record and manage data about employee accurately

SOLUTION

How did you select Sapphire Software Solutions?

Their marketing team had got in contact with us and we found their proposal to be effective

Describe the project in detail.

Develop an application to record the attendance of the employees by recording their punch in and punch out times and regularly update in the employee portal for easy management

What was the team composition?

I was in contact with the team leader throughout the project who updated us regularly, in addition there were 2 android app developers and a testing engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Really satisfied with the result, the goals we were expecting were accomplished with the application and it has helped in the management

How effective was the workflow between your team and theirs?

Was really impressed by the regular updates given to us by the project manager on a weekly basis

What did you find most impressive about this company?

As we were not much aware about the technical stuff but they gave their best with all the suggestions. Overall, we had a positive experience, and looking forward to working with them again.

Are there any areas for improvement?

We got our services on time with good quality. They are great and nothing as such to improve.

BACKGROUND

Please describe your company and your position there.

I am the managing director for a company that transports Seafarers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

In 2020 we were a start up company. The GM wanted to create a website that was user friendly enough for our clients but also minimized the workload on our end.

Since it isn't commonly seen in our profession to book online, we needed experts to help us and that's where Sapphire came in.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We met Sapphire Executives in an online forum for entrepreneurs seeking assistance for web development tools and applications.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were aware that our particular proprietary application would involve a certain amount of creative thinking and analysis.

We staged the development and critical paths objectives for the project over a period of time and Sapphire assessed the work, timeline and cost accurately for each segment and met all of the requirements.

How many people from the vendor's team worked with you, and what were their positions?

We worked with two Business Development Managers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were so impressed with both the end product and professionalism that we've entered into a long term development arrangement with Sapphire.

Describe their project management style, including communication tools and timelines.

We used email and phone calls to communicate on a regular basis with Sapphire and it was always effective. Different members of our team were also able to communicate with their team and things ran smoothly.

What did you find most impressive or unique about this company?

We really appreciate the time and energy that went in to developing our website.

They were never short with us, but always took their time to help us understand the back end of the website better. We know that they are busy but they made us feel like we were their ONLY clients. That truly makes a difference!

Are there any areas for improvement or something they could have done differently?

No, we do not believe so.

BACKGROUND

Please describe your company and your position there.

My name is Abhijit Nath from Spring Dale International School, Guwahati, Assam, India. I am The Head of Administration in the Institute.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We connected with Sapphire Software Solution to design and develop an interactive web based ERP Solution to manage our System in an effective manner.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

One of the sales person approached us and we like their understanding of education industry and overall experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We required to have all in one solution as ERP:

1. Student management
2. Teacher's management
3. Admin/Accounts and Payroll system
4. Library management
5. Parents module as well.

Technology was suggested by Sapphire and it is .Net based solution

How many people from the vendor's team worked with you, and what were their positions?

One Sales person One Team Lead and one developer One QA/Support Guy So it was a team of 4-5 people from Sapphire.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Team Sapphire helped us with the solution we required and also the support team helped us utilize the software in the best way possible for our team. We are still in communication and getting support on a regular basis.

Describe their project management style, including communication tools and timelines.

As we were not much technical at that time we did not involve in their methodology and tools. Later when I had a word with one of the sales person I came to know that they used waterfall method for project management.

What did you find most impressive or unique about this company?

Quality of the software and after sales support

Are there any areas for improvement or something they could have done differently?

Nothing at the moment in our mind but yes in the field of technology there is always a scope to be better than yesterday.

BACKGROUND

Please describe your company and your position there.

Owner of a consulting firm. We work with companies to develop products/projects and promote them in the market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

The goal was to develop software solutions from start to finish, and then introduce the products to the market.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We decided to work with them because we felt the quality was great. Some of our other vendors had lower costs but had different impacts on the schedule. We were willing to try a higher quality vendor to see if we could get a better product delivered in less time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sapphire Solutions is providing development services for our clients on an ongoing basis. We discuss the project scope initially and start development. We do change requirements and create CR to update scope as needed along the way.

We work totally in an Agile way. Technology used Php, my SQL.

How many people from the vendor's team worked with you, and what were their positions?

Two developers, one QA, one project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their timing was impeccable. The amount of re-work that needed to be done was far less than in other projects. The client was very happy with the work as well as suggestions given along the way to improve the product.

Describe their project management style, including communication tools and timelines.

They’re extremely professional and timely, and we’re very satisfied. We’ve used all forms of communication, including phone, chat, and face-to-face meetings.

What did you find most impressive or unique about this company?

The most important thing I like about them is they worked with us as a true IT partner. A couple of good suggestions were really impressive. Their communication really stands out. The team’s ability to project what’s going to happen accurately is invaluable. Their developers are of much better quality.

Are there any areas for improvement or something they could have done differently?

My advice is to them is to keep their engagement level high at all levels.

QA team should know more about the product. Ask a lot of questions. Clients are always willing to help and respond. The only way to get more knowledge about the product is by asking questions.

No assumption. Better to ask even for just confirmation of your understanding.

They could be more proactive on the finetuning side of things.

BACKGROUND

Please describe your company and position.

I am the Sr. Manager- EHS of Alembic Pharmaceuticals Limited

Describe what your company does in a single sentence.

Company is in the business of Pharmaceuticals API and Formulation manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?

• OHC management digitization

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope was to  implement software for the functions of occupational Health Management as per the specific procedures of site.

After implementing it at one site, other sites will also be included.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

transformation from manual to digital work

Data management and tracking on tips.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes,  team is cooperative and project was executed and fininshed on time.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The service of the company is great. SAPPHIRE SOFTWARE SOLUTIONS offered good support in understanding and executing the project as per the requirements.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

Yes, software shall be integrated with AI shall make it future specific and customers aslo get the benefit of huge data analysis in very easy mode.

BACKGROUND

Please describe your company and position.

I am the Admin of J J International School

Describe what your company does in a single sentence.

J J International School, Anand is committed to delivering quality education with dedication in a nurturing and excellence-driven environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?

• We had engaged Sapphire Software Solutions to develop an all-in-one school ERP to manage all our academic, administrative, financial & communication processes on a single platform. We wanted to lessen manual work, improve operational efficiency, and leverage intelligent automation to make routine school management quicker and more accurate.

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

• Online Search
• Referral

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

High ratings

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project entailed the implementation of a full ERP system covering admission management, student records, attendance, fee collection, examinations, timetable management, transport, library, HR and payroll, inventory, communication and mobile apps for parents, students and staff. The platform also had smart features like automated alerts, smart dashboards, exam seating arrangements, lesson planning help, performance analysis and workflow automation that helped the school to run all operations from a single integrated system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation made a big difference in our daily operations. The administrative work was lessened, student records were centralized, and departments were able to work more efficiently with real-time data. Fee collection was more transparent, communication with parents improved and management had better visibility on academic and operational performance through comprehensive dashboards and reports. Overall, the ERP helped us save time while improving accuracy across departments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions handled the project professionally from beginning to end. They put together a clear plan for implementation, delivered each phase on time as promised, and provided regular updates during the project. Their team understood our needs very well and responded quickly to our feedback ensuring that each module was configured according to our school workflow. Training and post implementation support was great too.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep understanding of educational institutions, and their ability to deliver a solution that feels practical, not complicated. The modules integrated well together, and the smart automation in the system contributed to reduced repetitive work and better decision making. The ERP proved useful for the administrators, teachers, students and parents thanks to the mobile app, dashboards and automated workflows.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

Overall, we have had a very good experience. The platform is evolving and there is a lot of value in adding more customizable dashboards, advanced analytical reports and further workflow automation options for institutions with more complex operational requirements.

BACKGROUND

Please describe your company and position.

I am the Project Manager of an entertainment venue.

Describe what your company does in a single sentence.

We are a multi-use entertainment space in Cyprus designed for families, offering comfort, convenience, relaxation, and fun. We feature a kids’ playground and activities such as laser games, VR experiences, RC car racing, and more. We also host birthdays, private events, concerts, and other gatherings, providing a flexible space for both small and large events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?

• We hired SAPPHIRE SOFTWARE SOLUTIONS to develop a user-friendly mobile application for our multi-use entertainment space. The goal is to provide our clients with a convenient platform where they can easily access and manage all our services, including bookings, activities, and events, all in one place.

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

• Online Search
• Other

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

• Pricing fit our budget
• Good value for cost
• Other

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SAPPHIRE SOFTWARE SOLUTIONS developed a custom mobile application for our multi-use entertainment space. The key deliverables included a user-friendly interface, online booking, payment features, event newsfeed and activity management, customer accounts, and an admin panel web portal to manage bookings and content. The app was designed to provide a convenient and seamless experience for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes will be assessed after full rollout of the application. Early implementation progress indicates strong potential to improve operational efficiency, streamline bookings, and enhance customer engagement by providing a centralized and user-friendly platform for all services.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the company’s ability to understand our vision and translate it into a practical, user-friendly digital solution. Their communication has been clear and consistent, and their team has shown strong professionalism, responsiveness, and attention to detail throughout the project.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

As of now, we are very satisfied with the company’s work. We found their communication, understanding of our needs, and ability to translate our vision into a functional and user-friendly solution very impressive. Their team has been responsive, professional, and supportive throughout the process.

BACKGROUND

Please describe your company and position.

I am the Admin of Noblehood School

Describe what your company does in a single sentence.

Noblehood School is a world-class, value-driven institution that nurtures knowledge, discipline, and holistic growth in a safe, modern, and nature-friendly environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?

• We hired Sapphire Software Solutions to help us keep track of student information and important school resources like library books, stock items, and assets. We wanted to get rid of paper records and make a digital system that would allow us to keep track of student records and resources in a more organised way. We also wanted the library to have a barcode-based system so that checking out and returning books would be faster and more accurate.

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was to build a central platform to keep track of student information and other resources at the school. The system was set up so that you could see all of your stock items, assets, and library books from one dashboard. The library module was connected to a barcode reader, which made it possible to quickly check out and return books without having to type anything in. They also linked the system to the mobile app so that students and staff could easily get library information and updates when they needed them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The administration found it much easier to keep track of student information and school resources after the system was put in place. The barcode system helped cut down on mistakes in the library process and sped up book transactions. The stock and asset tracking feature also made record-keeping better and helped management keep a better eye on resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team has done a good job of managing the project. They stuck to the right timeline for implementation and finished setting things up on time. Their team stayed responsive throughout the process and helped us right away whenever we had questions or needed small changes.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We liked by how they put student and resource management into one system. Connecting student data to library, stock, and asset tracking made the whole administrative process run more smoothly and easier to handle.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

In general, the system meets our needs. Adding more detailed reporting options for stock and library usage in the future could make it even easier for administrators to keep an eye on resources and make better plans.

BACKGROUND

Please describe your company and position.

I am an Admin at Kites Educational Institutions

Describe what your company does in a single sentence.

Kites Educational Institutions is a progressive organization dedicated to delivering quality education, fostering innovation, and nurturing students for a successful future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?

• To make our entire assessment process easier to understand and more efficient, we worked with Sapphire Software Solutions. Our objective was to provide parents with timely updates via WhatsApp while managing assessments, evaluations, and result sharing in a more structured manner. Our goals were to decrease teachers' manual labor and increase communication about student performance.

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting up a comprehensive assessment management system that made it simple for teachers to create assessments, enter grades, and create performance records was part of the scope of work. Parents could automatically receive notifications about assessments, results, and significant academic updates thanks to the system's integration with WhatsApp. Without requiring additional work from employees, this integration helped guarantee quick, dependable, and consistent communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The evaluation procedure became considerably quicker and more organized following implementation. Less time was spent by teachers preparing results and paperwork. When parents received timely updates directly on WhatsApp, they became more involved, which decreased the number of follow-up calls and questions. Overall, there was a notable improvement in the speed and accuracy of sharing assessment data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions managed the project expertly and finished every task on schedule. Their staff was receptive to criticism and quick to make the required changes. Staff members were able to use the system with confidence from day one thanks to the seamless provision of training and support.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The seamless integration of parent communication with the assessment process was the most striking aspect. The WhatsApp alerts made it easy to share information and made sure parents were always informed. The system was useful, easy to use, and appropriate for day-to-day academic activities.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

Overall, the solution is effective. Teachers' and parents' experiences could be further enhanced in the future by including additional customization options for assessment reports or notification formats.