SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

I'm taking care of the IT tasks of Vidhyakunj school. We're focused on elevating student's performance. I worked with developers every day in technical management and roadmap development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire to help us with development to build custom software that is compatible with our ideas and motive.

SOLUTION

How did you select this vendor and what were the deciding factors?

We talked with many different vendors and discovered that Sapphire had a perfect combination of quality people, processes, and prices which were appropriate for our company to work with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sapphire helped us in the best way to stepping the first step in the digital journey, helping the school's stakeholders in managing the day-to-day activities like administrative, clerical, student management, classroom management, event management, and other core and supportive activities.

The processes are now carried out seamlessly and effectively that not only concentrate on functional things but also focus on non-functional aspects of the school processes like the security of data, storage of information, and optimum usage of resources.

How many people from the vendor's team worked with you, and what were their positions?

There’s a backend person who writes most of the code, a frontend person who makes the data accessible and the interface user-friendly, and a project manager who oversees the development and conducts testing of the software. I communicated primarily with the project manager who used to clarify issues and jump in when tasks become urgent.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was excellent from start to finish. The entire engagement was good specifically in terms of software development. The technical team was very responsive.

Describe their project management style, including communication tools and timeliness.

Their project management is very good. We communicate by telephone, email. For the most part, they met their deadlines.

What did you find most impressive or unique about this company?

We were very impressed by how receptive and communicative they are. Their ability to understand complex requirements and apply it to a software system was impressive.

Are there any areas for improvement or something they could have done differently?

None. We will likely contact them again and will recommend them to others too.

BACKGROUND

Please describe your company and your position there.

Founded in 2010,Noble Public School is fast growing Co-educational, English Medium & Gujarati Medium School in Surat with 1600 Students. The campus of NPS is spread across an area of 1000 Sq Mtrs.

Located in one of the fastest growing cities of India. As an Administrative, I am responsible for remarkable difference in the lives of our students and bring about positive change in the society by providing well-balanced education &comprehensive learning experience

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire Software Solutions to develop powerful tools to manage the examination process.

SOLUTION

How did you select this vendor and what were the deciding factors?

We’ve found them to be very technically advanced and highly skilled. They were the most competent consulting organization that we interviewed. In the process of working with them, we still think that’s the case.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted an automatic software that would manage student progress and no need of excel files anymore, thus managing complete examination process easily and efficiently with automatic calculations, powerful reports and comprehensive report cards.

Stages

1 -Setting up the examination structure with customization Stage

2 -Automatic calculation and grading Stage

3- Generating Marks reports and Report cards Stage

4 - Performance Analysis

How many people from the vendor's team worked with you, and what were their positions?

My main point of contact there was Team Leader, but whenever we had our meetings it was always the two of us plus a Software Engineer. They had a team of developers operating in the background, but I didn’t interact directly with them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been very pleased with the work delivered to date. Their work was on time, on budget, and on brief. They have the right blend of agility and knowledge to handle large projects quickly and without the heavy overhead.

Describe their project management style, including communication tools and timeliness.

We worked with the team lead who assigned tasks, led calls, and provided us with weekly updates. We had daily phone calls to track the development’s progress. There was almost constant communication.

What did you find most impressive or unique about this company?

They found a good balance between giving advice and steering us in the right direction without overpowering our ideas.

Are there any areas for improvement or something they could have done differently?

None to date.

BACKGROUND

Please describe your company and your position there.

New Ideal School Vashind is English Medium School , Established in 1998 Year, and I'm working as a Computer Professional over here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were looking for a solution to the problem of how admins communicate with users, how the management is able to communicate to the faculties, how the institute is able to communicate with parents and students.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire was recommended to me by a friend. I found them to be very timely, professional, and attentive. They listened to us and were able to tailor the solution to fit our goals. They provided a timeline and detailed budget, which made us feel that we could trust them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Instant communication with the users, with which delivery reports have been enabled with scheduling later functionality, thus bulk messages can be sent. With a single click a group of users will be notified. Now the parents will stay connected and informed all the time.

We met once every week to discuss the features of the software being coded in the following week to make sure my vision for the software matches the efforts they are putting into its development.

How many people from the vendor's team worked with you, and what were their positions?

We were assigned a project manager to support and is the main point of contact. We are able to meet with the entire development team when necessary. We were assigned a front end developer and a back end developer. The manager continued to provide us an update every week with the status, hours spent

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’re happy with the quality of their work. The feedback from our users is great. Overall, their service is a five-star rating.

Describe their project management style, including communication tools and timeliness.

We received an update every week from the project manager that provides details around the tasks. They asked to us directly if there are open items that they need a response from us. They stay on top of things and we know exactly what the status of each task is every week. If any issues were addressed, they were ready to jump to a call as and when needed.

What did you find most impressive or unique about this company?

We were really impressed by the knowledge of the technical team and their focus on the quality of delivery.

Are there any areas for improvement or something they could have done differently?

I do not see one right now.

BACKGROUND

Please describe your company and your position there.

I'm part of educational institution named Nirma Vidyavihar as an Administrator, with a mission all-round development of its students. It aims at producing not only good professionals, but also good and worthy citizens of a great country, aiding in its overall progress and development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

With an aim to shaping a better future for mankind by developing effective and socially responsible individuals, adapting modern technologies and to keep up with it we hired Sapphire Software solutions to design and develop a personalized application for our institution for the benefits of students, teachers and parents with added integrations for SMS, Payment Gateway, Biometric, Online Exam, Tally, Barcode App made by them https://play.google.com/store/apps/details?id=com.vidyalaya.nvidyaapp

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for someone expertise with building educational technically, and we found Sapphire to have made several apps for other educational institutions, so after having meeting and general discussion, understanding of the thought process, we found them to be the best fit for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The application for our institution, is a user-friendly application to be used by students, teachers as well as the management, to manage online classes (Zoom integrations) with just a click, hence while starting the classes teacher doesn't need to share the code every time, and just need to click start lecture for teacher and record the student’s attendance accordingly and join lecture for the students, one to one chat in case of doubts that a student can clear with the respective teacher.

How many resources from the vendor's team worked with you, and what were their positions?

There were 2 developer who worked on the integration modules needed by us for the school management software, mobile developers who worked efficiently on our application, and QC to ensure the quality requirements that we were expecting to be delivered.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Using the product and services we all are happy with the work done by Sapphire. It is very useful and has made our workload easy, students including parents and all our staff members are happy and giving appreciation to us for bring this in.

Describe their project management style, including communication tools and timeliness.

The senior developer assigned task to junior developers, coordinated the team accordingly, and we received weekly updates by the team. We got the project completed by a month

What did you find most impressive or unique about this company?

Their expertise reflected the quality of work. They had a quick turnaround time, what more could one ask for.

Are there any areas for improvement or something they could have done differently?

We had proceeded with them, without having a second thought about discussing with it other vendors, but have no regrets and a great decision of choosing them.

BACKGROUND

Please describe your company and your position there.

Shivprakash Memorial School was formed with an objective to establish a world-class institution with modern facilities and amenities for educating and grooming children with smart classrooms. Bus facilities, indoor outdoor sport facilities. You can know more of why choosing us over here http://shivprakashschool.com/

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted a software for e Learning solution that lets the huge flexibility of carrying out classes without the constraints of the classrooms can really help students and educational fraternities.

SOLUTION

How did you select this vendor and what were the deciding factors?

I decided to work with them based on their industry reputation. As soon as I talked with one of their team members, their zest and passion became evident. I saw the excellence that their team brought to the table.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software had the following functionalities that were very crucial for a virtual classroom solution that comprised of registration module with email confirmation, planning and scheduling of learning activities, assigning and attaching homeworks with a grading system, integrated payment solution and the teacher can upload the teaching tools and materials and can prepare for the upcoming class in advance, All this with a secure and very comfortable way for teaching and learning

How many people from the vendor's team worked with you, and what were their positions?

We mostly collaborated with one person. However, during the design phase, we spoke with another person as well. They were extremely good at communicating back and forth with us; we were able to email or text them, and they’d answer at almost all hours of the day.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our team is impressed with the work they’ve completed so far. Their efficiency and enthusiasm are commendable. They brought that enthusiasm and passion that was essential to the project.

Describe their project management style, including communication tools and timeliness.

One of the things they have been great about is getting back to me so quickly. The project manager has been very understanding, always had everything under control and I never had to remind him twice about anything. I haven’t had to track them down. It was good having a dedicated point of contact the entire time who I was able to get a hold of.

What did you find most impressive or unique about this company?

Overall, the communication is what really impressed us. We were able to work with them whenever we needed, and they answered all of our calls, emails, and texts pretty much right away. That was extremely helpful to us.

Are there any areas for improvement or something they could have done differently?

It’s an ongoing process to keep on top of something while doing an excellent job. Everyone can do a little better, that also goes for myself.

BACKGROUND

Please describe your company and your position there.

I'm an incharge of Marothia English Medium School located in Vapi(Valsad), to the South of Gujarat. School is having best education quality and infrastructure is getting improved day by day with affordable fee structure providing great education environment. We make every initiative possible for students receiving quality education with good facilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We needed help with custom software for our educational institution

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Sapphire after a competitive tender process with around 6 companies. They have also won awards for providing digital solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Organizing of administration and management tasks had become a tedious and complicated task, with Sapphire we were seeking help of information technology to improvise the facilities. Sapphire developed us a highly efficient and a systematic managment software. With the software developed the management would be able to monitor the whole school system namely Student admissions, Presence, Exam, Fee collections, Certificate, Time table, Income Tax, Library, Employee and Payroll

How many people from the vendor's team worked with you, and what were their positions?

We mainly worked with Project Manager and a team of software developers and testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got feedback from our management using the software. We were very happy with their work throughout the project. The platform they built for us is well-designed, well-architected, and secure. It has everything we asked for.

Describe their project management style, including communication tools and timeliness.

We’ve used calls for communication with the manager. If there have been any challenges or issues, he’s always been available to address them.

What did you find most impressive or unique about this company?

The team showcased all of their expertise as part of their service, which has been absolutely impressive for us.

Are there any areas for improvement or something they could have done differently?

No, not that I can think of. They have just been wonderful.

BACKGROUND

Please describe your company and your position there.

I'm the Principal of Patel M.S.Highschool located in Vadod, Anand district of Gujarat

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted a powerful integrated software with multiple features, simplicity of usage

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

My friend at another company worked with Sapphire on a similar project. They seemed to have a good experience, so it seemed like a good way to go.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software has complete student management, merit list generation yearly class wise reports, timetable management for the teachers and students, exam schedules generation and results, fee management, complete employee managing with their details, leave, attendance, payroll, and salary.

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

I dealt directly with the Manager who was in charge of staffing developers for my projects and overseeing progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They always followed through on what they promised, working efficiently with technology. They never produced anything that we were less than 100% satisfied with

Describe their project management style, including communication tools and timeliness.

Accessible and professional, the team always stays on top of tasks. We have frequent stand up meetings and haven’t had any issues with project management.

What did you find most impressive or unique about this company?

They were talented and had good teamwork. Good process, very good budgeting, and tracking. I liked that.

Are there any areas for improvement or something they could have done differently?

No. They have the knowledge and experience

BACKGROUND

Please describe your company and your position there.

Our vision, as a community, is to inspire passion for learning. We believe that education is the main priority and all students should learn to their full potential. We offer the opportunity to achieve the dream and persistent student achievement so that all students achieve an annual grade level or higher performance level. They have basic knowledge and skills.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire Software Solutions to develop software that has a auto message scheduled, supporting communication, efficient shift management, innovative and paperless assessment, cashless payment and many modules.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through Google, I identified a couple of companies that I believed could help us with this project. We wanted to find a new company with young, energetic, vibrant, and keen people with a reason to prove themselves for their careers. I also wanted a company that had worked on similarly sized projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software successfully instantly updates the parents of the students with a predefined and custom message and template facility, supports one to one communication and all types of attachment be it img, docz, or a pdf, shift of the employees can now be easily managed with the shift management module, sending alerts and notifications, using e-exam auto generates the question paper and also set the set difficulty level, supports anytime and anywhere payment with payment gateway and secured payment and the most recent module added module of virtual classroom to keep up with the recent times.

How many people from the vendor's team worked with you, and what were their positions?

Their team was made up of a sales manager, a project manager, and technical architects, two designers and they also have some testers. There were three full-time developers on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has saved us a lot of time. It’s shortened our workflow from 20 steps down to about five, which has made our operations significantly faster. One of the most common feedback we get from our staff is how wonderfully Sapphire has designed the platform is. It’s really easy to use.

Describe their project management style, including communication tools and timeliness.

They have the most accessible team. They’re very communicative and very creative. Sometimes, we’d go to them with an idea without knowing how to execute, and they would come back with a solution . The project manager somehow made sure to eliminate cross-team dependencies as much as possible. He was very proactive, and I felt confident I could rely on him.

What did you find most impressive or unique about this company?

Their individual talent is most impressive. We've always had strong and talented developers working on our account. Their ability to retain and hire good talent makes us quite happy.

Are there any areas for improvement or something they could have done differently?

No. There are always opportunities to improve, but it’s generally more about the circumstances at the time.

BACKGROUND

Please describe your company and your position there.

The Vidhyanagari Campus is an education center for excellence was established in the year 2005. With qualified faculty, format, and knowledge that is immediately applicable, all of our programs are designed to help students reach the next level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

To better perform the functions of school management and assure parents of their child’s safety and progress we wanted Sapphire to develop a highly efficient school management software.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did an online research on software agencies within our state. After conducting interviews with different agencies, Sapphire had the best price performance ratio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

School authorities are continuously engaged in numerous activities to efficiently manage school functions and provide a better educational experience to students. This software boasts a variety of features that improve the overall administration like Student Information, Teacher Information, Parent Access, Communication Facilities, Attendance & Timetable Management, Online Assessments and Assignments, Report Cards and many more

How many people from the vendor's team worked with you, and what were their positions?

The project manager was our main point of contact. Apart from him there were 2 back-end and 2 front-end developers. Depending on the priorities, we were able to reduce or expand the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team was fast with the development process.The software has thus boosts the productivity,decreased time to maintain the track records and increased accuracy in organizing the data, facilitated student-teacher collaboration beyond the classroom. it's a highly effective school management software.

Describe their project management style, including communication tools and timeliness.

In the beginning, I mainly communicated with the tech manager but towards the end the team got more familiar with me and direct communication was possible

What did you find most impressive or unique about this company?

They have clear and effective communication. The agency is very structured, has clear processes, and communicates those to the client.

Are there any areas for improvement or something they could have done differently?

We have already recommended Sapphire, so they only should keep up with the good job they are doing.

BACKGROUND

Please describe your company and your position there.

I'm the IT Administrator at Navrachana Education Society. Navrachana International School, Vadodara (NISV – IB) which was set up in 2006 located in cultural heritage city Vadodara. NISV – IB is affiliated to the International Baccalaureate, Geneva and offers a complete Pre-Primary to Higher Secondary(K-12) educational program, the only school in Gujarat to do so. With an effective mix of internationally acclaimed curricula and methodologies in an essentially Indian ethos, NISV strives to train generations of young students to evolve into well informed and responsible global citizens.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We needed a software that will be beneficial for the overall management of the academic and administrative tasks that helps School's marketing and branding. Also this was a big dream project for our parent institution Navrachana Education Society (NES) managing our school and other 5 schools managed by them. The Society is acclaimed for its achievements, having imparted, through its Schools, quality education for five decades, predominantly to the children of local citizens.

SOLUTION

How did you select this vendor and what were the deciding factors?

We evaluated a lot of companies using Google to find the best services offering IT company and Sapphire Software Solutions reviews were very good. In our interview with them, they expressed interest in our project. We wanted to implement a complicated architecture, and the sapphire team rightly understood our needs better than any of the other vendors that we considered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Software had to be developed keeping in mind the management team for the overall management with ease with a number of dashboards. The student dashboard includes a complete 360° view of the students and the employees, MIS of the fee collection summary, results summary, assigning task to the employees through the software and consolidate dashboard that contains Admission Inquiry and form, attendance, results evaluation and task summary.

How many people from the vendor's team worked with you, and what were their positions?

Team Sapphire had arranged a following structure for the project:

• Project manager(1)
• Business analyst (1)
• Web developers (2)
• Web designers(1)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have achieved 100% of functionality and feature that was initially requested. Sapphire's team was very flexible and proactive with our requests and understood the requirements. The feedback from users is very positive and the Marketing team is very excited to use the tool.

Describe their project management style, including communication tools and timeliness.

Sapphire was highly committed to finishing their work on our schedule and met every deadline. They quickly replied to all our requests. The team responded to us immediately and were available even after hours. There were no issues on their side. Our communication was always fluid, and our collaboration worked perfectly.

What did you find most impressive or unique about this company?

According to me the greatest strength is their capacity to understand what the client needs. They have an impressive analytical capacity and understood the workflow right away. The team’s quick thinking enabled them to provide fast and precise solutions.

Are there any areas for improvement or something they could have done differently?

Honestly, there wasn’t anything negative about our engagement.