SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

I am currently the Chief Medical Officer and Head Health for Ambuja Cements Ltd, a member of the Holcim Group, global leader in innovative and sustainable building solutions. Operating for around three decades, Ambuja Cement has provided hassle-free, home building solutions with its unique sustainable development projects and environment friendly practices

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Us being India's leading cement company, operating at 18 locations with our dedicated 6,000+ employees, we with Sapphire wanted to develop a software to regularly and efficiently track the health of all our employees at one place, reducing manual efforts.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at about different agencies, and we had several phone conversations with a lot of them. Sapphire Software Solutions stood out from our first call with them. From day one, they shared their ideas, and you could tell they were excited about what we were building as well, which was important to us. They just seemed like the best balance between technical capability, experience, and price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With our aim to Streamline health management from different locations, firstly Sapphire helped us to brainstorm ideas. Their team helped us select features based on their know-how into what would require a greater or lesser amount of effort. After that, they helped us through the design phase where they came up with mockups that featured the platform's look and features.

On approval of this, they developed and implemented the platform for module-based access given with the credentials allocated. On the Dashboard, we can get complete access to the employee appointments for the periodic exam, stock management with alert of medicine expiration date, keep a complete check on Asset checks with the due date, injury alerts in case of any sickness, injury reported, and provision of alerting the recipient for the appointment.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 4-5 people in total. There was a project manager and a programmer who were my main points of contact. At the start, I was in contact with the business manager. After which we had the project manager as our day-to-day contact. He works with the developer and makes sure that our modules are running smoothly. He acted as the communicator between our team and the development team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My main goal was to produce robust software that didn’t have a lot of bugs and worked well in many different situations. I can safely and with conviction say if I need to make another software, my first and only choice would be to Sapphire. They find solutions, fix issues, and strive to make improvements, and they’re always dependable. They never refuse a request or are easily and always accessible, and provide round the clock support. That’s amazing.

Describe their project management style, including communication tools and timeliness.

At the start, I was in contact with the business manager. We had numerous phone calls with them so we were on the same page. After which we had the project manager as our day-to-day contact. He works with the developer and makes sure that our modules are running smoothly. He acted as the communicator between our team and the development team They were great, we could always get ahold of them or schedule a call on the same day. We had no issues with deadlines. They delivered what they promised us.

What did you find most impressive or unique about this company?

We appreciate the quality of their suggestions. Additionally, they did research and expanded their knowledge in areas that were new to them. We were delighted with the results and their adherence to our timeframe and budget.

Are there any areas for improvement or something they could have done differently?

Improvement is an ongoing and never-ending process. As and when required, they add/incorporate/customize the software as per our suggestions.

BACKGROUND

Please describe your company and your position there.

I'm the administrator at The Kinder Higher Secondary School is Top Co-Education institution, started in the year 1981 with the purpose of not only just to have another building in the city but to give the city a prominent place to build the career.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted Sapphire to develop a software to digitally monitor the daily activities along with managing all the resources and information on a single platform thus reducing the pressure of managing huge data.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a company to build a school management software that could build the front end and back end, and Sapphire had the experience we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software is very easy to understand allowing different users to manage and perform various operations without any hassle. It consists of different modules hence each stakeholder can easily access a large number of features. A completely web based software that can be easily accessed anywhere, anytime .

How many people from the vendor's team worked with you, and what were their positions?

Our core team consisted of the Project manager, a front end developer and 2 other people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even after project completion they offered us a 3 months of free bug support.A lot of feedback I’ve been getting is, “Oh, wow" We're really in good terms with Sapphire

Describe their project management style, including communication tools and timeliness.

We had Zoom meetings, we really have no complaints while talking about communication. The team has been responsive and clarifying the doubts.

What did you find most impressive or unique about this company?

In the end, they went above and beyond, worked hard to meet our deadline. Their responsibility and commitment to our success set them apart.

Are there any areas for improvement or something they could have done differently?

Always you can improve, so they can be better than they already are. That's all.

BACKGROUND

Please describe your company and your position there.

I'm working as a Administrator Head in Shraddha Vidya Mandir, categorized under Gujarati medium School, which is located in Satellite, Ahmedabad, Gujarat offering high quality education and the best facility make this school an good environment for children to develop to their highest potential and skills.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire Software Solutions to develop an app for daily basic use that connects students, teachers, admin staff, and parents all together on one platform, since than we were getting good reviews and feedback from parents, teachers and staff members.

So now we decided to add more essential modules upon request mainly from parents, modules that are integrated recently are Vidyalaya SMS and email, exam, Online payment and Barcode integration. This has help our app in lot ways.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire's mission, values, goals, and company culture was best fit for us and their expertise with 18 years of experience that will add value to our project and make everything run smoother.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

to build a platform that manages all the academic and administrative task effortlessly with a single integrated system, to instantly communicate with the parents about their ward's performance, with user-friendly payment options to pay fees instantly ,online MCQ based examination with instant result analysis, easy tracking of issues books using barcode integration.

How many resources from the vendor's team worked with you, and what were their positions?

There were 2 Android developers, iOS developers to build the app as per the modules for our requirement, a tester for checking the quality, a project manager who provided daily updates to our team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Have enabled us easy access and manageable operations effortlessly with the platform, have got reviews from the users from Justdial to add more modules that we coordinated with the team which they have successfully implemented

Describe their project management style, including communication tools and timeliness.

As previously mentioned, the project manager from Sapphire was in contact with us daily and gave update on the progress of the app

What did you find most impressive or unique about this company?

professionalism and work ethics, every document and wireframes of the designed applications were provided by team Sapphire, well coordinated team, I must say their experience of 18 years in the industry does reflect in their work.

Are there any areas for improvement or something they could have done differently?

Nothing as I could suggest, they're doing the best in this domain, going to recommend others to use their services as well.

BACKGROUND

Please describe your company and your position there.

We are Divine. Divine International School located in Ahmedabad, affiliated to ICSE, REG.NO.GUO27/2010 offers a premier-A school education of India. Here at DIS, we focus more on academic excellence, quality research, a holistic atmosphere, and conducive learning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were looking to adopt technology and marketing tools to take the company forward. We wanted software that connected all our members and better serve our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew the project manager when we were involved with different companies

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sapphire worked closely with our group to define our needs and the technological approaches, the software had to track Academic progress comparison of all years student wise, Customization dashboard- Student, Teacher, Management, Admin, Accountant to monitor all the activities, Custom report generation, Instant notification/alerts to Parents via SMS, Mobile Application & Emails.

How many people from the vendor's team worked with you, and what were their positions?

There have been at least four people working with us. There's a project manager, software developers. It felt like we were all one team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

From both a technical and a design perspective, Team Sapphire was extremely flexible and willing to work with us to overcome the challenges that we encountered. They also did a good job of managing resources in the right way from start to finish.

Describe their project management style, including communication tools and timeliness.

They were very responsive and accessible, but we also work in the same city so it was easy to meet with them in person whenever we needed to.

What did you find most impressive or unique about this company?

They have vast technical expertise, in addition to which they're very easy to work with, trustworthy working with a wide variety of clients, and provide valuable input to help improve project outcomes. They've worked closely with us to figure out exactly what we need.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind. They were a great team to work with.

BACKGROUND

Please describe your company and your position there.

Myself working as an Administrative Officer at Roosevelt High School in Vadodara city of Gujarat. Established in the year 2011, over the course of its journey, this business has established a firm foothold in its industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

With the tight competition in the industry, we wanted them to develop software that requires careful planning, a systematic approach, and accurate control of all the company's processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

We met Sapphire at a Conference and they impressed us the most during the interview process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted the project with extensive functionality that would be having a modern user experience. Sapphire provided full-stack development for the system. They assisted with project management in a dedicated team model.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 developers, a QC expert, and a project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall we're very satisfied with the project. We’ll likely develop further features. They deliver quality work on time. We’re happy working with them.

Describe their project management style, including communication tools and timeliness.

Normally, we communicated over email and phone. Their team was professional, friendly, and responsive and delivered high-quality work for a reasonable price. What's great is we have been receiving constant support in terms of service from them monthly

What did you find most impressive or unique about this company?

The most impressive about them was their open-minded approach throughout the process.They remained positive and proactive, without fluctuating cost, even when we had to change some work. I felt like they genuinely cared about client satisfaction at the end of the day.

Are there any areas for improvement or something they could have done differently?

No. I feel that would be my responsibility. If I wanted something done differently then I would say so, and I'm confident that they would make it happen.

BACKGROUND

Please describe your company and your position there.

We at Shree Swaminarayan Vishvamangal Gurukul located in Kalol in Gandhinagar, capital city of Gujarat has been established in the year of 1992. The campus spread over more than 25 acres of land with world-class infrastructure and more than 3,000 students on campus with the focus on higher education for the students who have passed their primary education from the school to focus on their career and the adult life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We with Sapphire were looking to develop all in one student information system with a number of modules to operate the campus management. We needed a professional approach to it, Sapphire took over all the work and continue to develop and support us now.

SOLUTION

How did you select this vendor and what were the deciding factors?

We googled and found about ten companies and started conversations with their representatives. It was an easy decision for us because Sapphire understood our needs immediately. Even in our early conversations, they provided us with great suggestions that we ended up using for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The platform deisgned + developed is simple, easy to use and effective for management, teachers, students, parents. It has more than 40 advance dynamic modules which covers all the requirements to make an institute completely digital and go paperless. Right based access which is there in the system adds even more value in managing the entire institute in a very organised and effective manner.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of a technical analyst, tester, project manager and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their development skills were strong, and outputs were as expected. We didn’t experience any significant issues with them. Both the results and workflow met our expectations.

Describe their project management style, including communication tools and timeliness.

We had our meetings over the phone to discuss progress. We’d do a demo with them on Mondays and plan for the week following the latest demo. The process met our expectations.

What did you find most impressive or unique about this company?

They used to take our ideas and convert them into meaningful deliverable. We were able to expand the platform coupled with the inputs received from there side.

Are there any areas for improvement or something they could have done differently?

They could improve in cost estimations.

BACKGROUND

Please describe your company and your position there.

I'm working as CTO at Cloud EHR Solutions Company. With an initiative to turn America's hospitals into the smartest hospitals saving all their time to focus on patient care and not the software. We are an innovative provider of enterprise to healthcare facilities of all sizes serving single hospitals, Multi-hospital organizations, Government health agencies, and clinics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We engaged with Sapphire Software Solutions to develop a fully integrated software that includes a full range of administrative, clinical, and revenue cycle management capabilities.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

I was looking for a vendor, whose. team has expertise in Java, willing to adjust to the tight budget, team able to do overlapping hours with USA EST time. Sapphire sounded to me well established and willing to go extra miles for getting work done by providing an integrated team where UI, software and QA engineers can work together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Team Sapphire helped us develop a future-ready software with a modern architecture that comprises various features that give users insights into clinical and financial stats, simplifying scheduling with rooms, equipment, etc allocation, Configurable Appearance & workflows, fully integrated Pharmacy system.

It was developed to manage the most complex and demanding departments, communication system and document repository that empowers users with a complete view of the patient record within one screen and provides a forum for transitions of care communication and One-click lab results and colorful graphs for the practitioners. As we had hired full-time dedicated developers for Java, frontend developers, and QA .

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

We have a dedicated team of Front-end developers, Java, and Quality analysts from Sapphire Software Solutions working for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business productivity is at an all-time high and our clients have never been happier. Working with Sapphire Software Solutions has been a great experience! Our developers are responsive, knowledgeable, and offer expert guidance on the technical issues at hand. We have received an enthusiastically positive response from our internal team.

Describe their project management style, including communication tools and timeliness.

There has been engaging communication between offshore team members, sapphire management and iCare management. Timesheet reports were provided at a frequency decided by us as well as access to the project management tools

What did you find most impressive or unique about this company?

Initially, when we found them we were impressed with the thorough proposal they prepared for us. They laid out all the features we were looking for, as well as adding some that would greatly improve our project. They have paid attention to the fine details and made sure everything about the software works seamlessly. They also are great at being able to take our feedback and implement it quickly and answer any questions we have.

Are there any areas for improvement or something they could have done differently?

We have a solid working relationship with the team. They are super easy to work with. We are very happy with our collaboration.

BACKGROUND

Please describe your company and your position there.

Our organisation is a unit of I.D.P campus have partnered with teach next to bring in world-class technology enable educational infrastructure and learning environment to support curriculum delivery.We intend to inculcate practical learning environment to make education more meaningful.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We needed to build a school management software with 10+ unique functionalities with everything managable dashboard

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

Essentially we were looking for someone with experience in Education management software and we received a recommendation to consider working with Sapphire .In the end, we decided to go ahead with them and utilize their services.We saw they had a very good spirit and company culture, which matched well with ours.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With the help of the software a Cost Saving Paperless Solution which helps Marketing & Branding,get Instant Fee Collection Updates, Efficient Leave Management where leaves can be accepted and rejected, organized management with Task management and Query management, Achieve 0 % communication gap between Parents & Teachers.

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

Project Manager was our main point of contact, but we also interacted with their lead developer and his team of about three others.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the way the design and development process has gone.They were able to provide all the functionality requirements we requested to them. From my perspective as the person directly working with the Sapphire team, I’m very happy with their work.

Describe their project management style, including communication tools and timeliness.

They have been pretty good at communicating how their time is being utilized on a weekly basis. We have daily status calls. They are very good at delivering on time, and they have a great project management style. They always keep track of what’s been done and what’s left to do

What did you find most impressive or unique about this company?

Their team works together towards fulfilling our requirements, and they have an impressive technical understanding. They have software development experts who have worked in various kinds of technologies and have a broad range of experiences.

Are there any areas for improvement or something they could have done differently?

No, nothing that comes to mind

BACKGROUND

Please describe your company and your position there.

Sakarbai Khimji Ramdas Memorial School is a co-educational English medium school, which started it's journey in 1978. The school imparts education from kindergarten to higher secondary school. We have adopted Educomp smart class interactive learning program for all the classes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire to develop a software that helps in sharing information and regularly update online all the data with the support of high-integrated systems

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for software developers, comparing the company capabilities to our needs. Sapphire software Solutions stood out it in which and we decided to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With the software anyone who has rights can access all data anywhere across the campus. It is a cost-effective solution as well as reduces all external and also internal departmental expenses. We discussed the scope of work with Sapphire, after which they introduced us to the project team. we began working on the project immediately.

How many people from the vendor's team worked with you, and what were their positions?

We were in contact with project lead throughout the entire project. Their developers and other team members stay in the background.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the software the communication process has become seamless and coordinating every department in a quick and efficient manner.

Describe their project management style, including communication tools and timeliness.

The manager used to conduct weekly meetings.. They established an effective, efficient workflow.

What did you find most impressive or unique about this company?

They are a good and enthusiastic team. The productive discussions we had with Sapphire made our software better.

Are there any areas for improvement or something they could have done differently?

No I can’t think of anything.

BACKGROUND

Please describe your company and your position there.

I'm the Principal of Shree Swaminarayan International School (SSIS) is located in a serene environment of Ranip Area in Ahmedabad city. It has earned its name within a short time with the strength of 1500 in 3 years, it has all the facilities and amenities necessary for top class education anywhere in the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted Sapphire to develop software for Online Fee Payment, Deposit, Expenses & Fee Invoice thus having an integrated software solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since they had an office in the same city as us, I went there upfront met the sales professional there, discussed with him our idea for the project. After going through a couple meetings and quotes, we decided to give Sapphire the lead on the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My favorite thing about Sapphire is how they kick off the project. They bring everyone involved in the process in the room to learn about the idea, the vision, the process and what needs to be accomplished. After the team was assigned they started working on our project that would allow the students for payment with selecting the mode that suits them the best among credit cards, Debit cards & online banking. Parents can get the details of transaction done for expenses and money deposited, also allowing print facility for Fee Invoice.

How many people from the vendor's team worked with you, and what were their positions?

After initial meeting with the Sales head, the team was assigned for the project which consisted of a project manager and 3 software engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The software has been live since June'16 and it has been running smoothly since then. They’re great problem-solvers who go the extra mile. They enhanced our transaction flow, our chat, and our registration process to grow retention and revenue over the course of the 5 years on the project.

Describe their project management style, including communication tools and timeliness.

They assigned a project manager at the beginning of our collaboration and they’re 100% focused on our project. He keeps the conversation between our team and theirs. He’s done a fantastic job and we used to communicate with emails and calls.

What did you find most impressive or unique about this company?

They didn’t feel like a vendor. They feel like they’re a part of our team and family. That’s because they care about us and take pride in the work they do.

Are there any areas for improvement or something they could have done differently?

No, nothing comes to mind. They communicated well and worked hard to make us happy.