Salt & Fuessel

BACKGROUND

Please describe your company and position.

I am the General Manager of Drain Fixers

Describe what your company does in a single sentence.

We are a specialist plumbing and drainage company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salt & Fuessel to accomplish?

• Increase inbound lead generation through digital channels
• Improve local search visibility in competitive pipe relining services
• Develop a high-converting website to support growth in Melbourne and regional areas

SOLUTION

How did you find Salt & Fuessel?

Online Search

Why did you select Salt & Fuessel over others?

• High ratings
• Pricing fit our budget

How many teammates from Salt & Fuessel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Targeted SEO and PPC to create leads for sewer and stormwater drain rehabilitation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Local SEO improvement: Ranked on page 1 for 20+ high-intent keywords in targeted suburbs

Lead volume growth: Over 150% increase in monthly leads within 6 months

Google Ads ROI: Achieved a +12X return on ad spend (ROAS) across core campaigns

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They prepared a 3-monthly marketing plan with targets in conjunction with us. Reportingg is provided monthly with regular telephone and email follow-ups.

What was your primary form of communication with Salt & Fuessel?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have strong communication and are able to meet targets. Deliverability.

Are there any areas for improvement or something Salt & Fuessel could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of DogDayz

Describe what your company does in a single sentence.

360 degree business consulting to SME's in Melbourne

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salt & Fuessel to accomplish?

• Increase bookings and enquiries across all Dogdayz locations
• Improve visibility in local search results for dog boarding and daycare keywords
• Build brand awareness and engagement through targeted social media advertising

SOLUTION

How did you find Salt & Fuessel?

Referral

Why did you select Salt & Fuessel over others?

• Good value for cost
• Company values aligned
• Good to deal with

How many teammates from Salt & Fuessel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dogdayz were targeting a substantial acceleration of their growth trajectory. One of the 3 sites had extremely poor local brand awareness and the others were operating well below capacity. 

The brief was to dramatically increase brand awareness across the Greater Melbourne region, particularly in the West, and then convert consumers who were ready to buy into leads. 

The deliverables were:

A completely new website, with a refresh of the brand

SEO optimisation

Google Ads campaigns for direct lead generation

Social Media marketing, primarily for brand awareness, that paid for itself from direct leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in monthly qualified leads and booking conversions, more specifically:

1. Volume of leads directly contacting us via phone, email and booking form
2. Cost per lead in the $20-30 range
3. Ease of conversion from contact to booking - were they warmed up correctly

Reduction in cost-per-acquisition (CPA) across Google and Meta ads

Growth in local keyword rankings and website traffic from organic search

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management:

• great comms
• good problem solving
• excellent issue resolution

On time and budget always - no surprises
We have genuinely honest and direct conversations that are two way. Very responsive to new ideas and directions

What was your primary form of communication with Salt & Fuessel?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The SEO results have been outstanding. SEM and Social have been better than anyone else I have dealt with.

In one of the early months post the new site going live in 2017, there were around 1800 new User Sessions converting at 4.6% to 128 contacts. 

We are now averaging 7,100 new user sessions a month, converting to 708 contacts a month. We convert around 65% of those contacts to bookings. 
Far and away the best digital agency I have ever come across, in an industry famous for overblown promises and poor results. I recommend very few business full stop, but SF are simply reliably very good.
No agency is perfect, but there has been less than a handful of serious issues in 9 years, and the response from SF has been first class.

Are there any areas for improvement or something Salt & Fuessel could have done differently?

We would like to explore other channels like YouTube and TikTok. 

BACKGROUND

Please describe your company and position.

I am the Director of IMG4IMGS

Describe what your company does in a single sentence.

Medical Education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salt & Fuessel to accomplish?

• Website Design

SOLUTION

How did you find Salt & Fuessel?

Online Search

Why did you select Salt & Fuessel over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Salt & Fuessel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Salt & Fuessel desinged our website. We did apply changes and improvements to the website step by step. They were always helpful and creative with the solutions to match our needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Considering the scale of our work, the website has made a big difference. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Time management was perfect. All projects were delivered on time and with great communication.

What was your primary form of communication with Salt & Fuessel?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Gabriel, the director of Salt & Fuessel, is amazing to work with. 

He has great communication and management skills. 

Are there any areas for improvement or something Salt & Fuessel could have done differently?

I loved everything about the team!

BACKGROUND

Introduce your business and what you do there.

I'm a product owner at Swann Insurance. We're a leading Australian provider of motorcycle insurance, offering tailored policies directly to customers and supporting riders with over 60 years of industry experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Salt & Fuessel?

We engaged Salt & Fuessel to support a range of digital and marketing objectives for Swann Insurance.

SOLUTION

What was the scope of their involvement?

Salt & Fuessel has supported us in creating and designing our website. They've managed our digital marketing campaigns and executed our SEM strategies. The team has also managed our Google Ads and social media campaigns and supported key marketing initiatives, such as the MotoGP campaign. Their services have extended to video ad development and the overall management of our digital presence, helping ensure our brand remains competitive and a leader in the niche motorcycle insurance market.

Salt & Fuessel's key deliverables have included the following:

• Website design and development: They've fully created a responsive and user-friendly website aligned with our brand and customer needs.
• Digital marketing strategy and execution: They've managed our SEM strategy end-to-end, including keyword planning, campaign structure, and optimization.
• Google Ads and social media campaigns: They've planned, executed, and managed our performance across paid search and social platforms.
• Support for flagship marketing campaigns: They've supported our flagship marketing campaigns, including creative development and execution for high-profile campaigns, such as the MotoGP sponsorship, running competitions for new bikes, and trips to MotoGPs in Europe.

What is the team composition?

We work with 3–5 teammates from Salt & Fuessel.

How did you come to work with Salt & Fuessel?

We had a relationship with them for over 10 years, and they were originally referred. We chose Salt & Fuessel over other options because of their deep understanding of our business needs, collaborative approach, and ability to deliver digital solutions that aligned with our brand strategy.

Over the years, they consistently demonstrated a strong grasp of UX, including tools like TestMate and worked closely with us to improve performance outcomes through their insightful reporting. This made them a trusted and valued partner throughout our digital journey.

What is the status of this engagement?

Our partnership with Salt & Fuessel began around July 2015. The engagement will formally conclude in June 2025 as part of broader changes to the Swann Insurance business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The overall outcome of the project has been highly successful. Salt & Fuessel has helped modernize and strengthen Swann Insurance's digital presence, delivering a refreshed website and effective marketing campaigns that significantly improve customer engagement.

Their SEM strategies and Google Ads campaigns have contributed to increased traffic and lead generation, while their support on major initiatives like the MotoGP campaign has enhanced brand visibility in a competitive market.

As a result, we've seen stronger online performance, better campaign ROI, and a more consistent and professional brand presence across digital channels. Their work has played a key role in maintaining Swann's position as a leader in the niche motorcycle insurance segment.

We've seen several measurable outcomes that demonstrate the success of our partnership with Salt & Fuessel, including the following:

• Increased website traffic: We've seen a significant uplift in both organic and paid traffic following the website redesign and ongoing SEM strategy.
• Improved conversion rates: The enhanced user experience and targeted campaigns have led to stronger lead generation, policy quote requests, and an increase in motorcycle insurance sales.
• Higher campaign engagement: Our social media and Google Ads campaigns have consistently exceeded industry benchmarks for click-through and engagement rates.
• Actionable insights: Their performance reporting has helped us refine our digital strategy and allocate the budget more effectively across channels.

These results have helped reinforce Swann's position in the motorcycle insurance market and demonstrated a clear ROI on our digital marketing efforts.

How did Salt & Fuessel perform from a project management standpoint?

Salt & Fuessel's project management has been strong throughout our engagement. They've been organized and responsive and maintained clear communication at every stage. Deliverables have been met on time, and when timelines have been tight or priorities have shifted, they've been flexible and quick to adjust.
Our primary form of communication with Salt & Fuessel was through regular in person meetings, video calls and emails, supplemented by phone calls and shared documents when needed. This approach allowed for efficient collaboration, timely feedback, and quick turnarounds
Like any long-term partnership, there were occasional challenges along the way. At times, shifting internal priorities or tight campaign deadlines meant we had to move quickly, which occasionally put pressure on the briefing and feedback process. However, Salt & Fuessel were always responsive and flexible, adapting well to changing timelines and requirements. Open communication helped us work through any issues efficiently, and their collaborative approach ensured that deliverables stayed on track.
Salt & Fuessel handled challenges with a proactive and solutions-focused mindset. They maintained open lines of communication, which made it easy to realign priorities when timelines shifted. Their team was responsive to feedback and quick to implement changes, often going the extra mile to meet tight deadlines. They also provided regular status updates and check-ins, which helped keep the project on track and ensured we were aligned at every stage. Their flexibility and willingness to adapt were key to overcoming any hurdles we encountered.

What was your primary form of communication with Salt & Fuessel?

• Virtual Meeting
• In-person Meeting
• Email or Messaging App

What did you find most impressive about them?

What stood out most about working with Salt & Fuessel has been the team itself, particularly Richard, Gabriel, and the broader team. They've brought strategic thinking, creativity, and genuine collaboration. Their ability to understand our brand, listen to our needs, and translate that into high-impact digital work has made a real difference.

Are there any areas they could improve?

Overall, our experience with Salt & Fuessel has been very positive. They've always been open to feedback and taken steps to address challenges when raised. Their willingness to adapt and communicate proactively has helped ensure that any issues have been resolved quickly.

BACKGROUND

Please describe your company and position.

I am the Owner of Vertue Coffee Roasters

Describe what your company does in a single sentence.

We roast specialty coffee for home users and cafes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salt & Fuessel to accomplish?

• Advice on website design & customer experience
• Customer avatars and specific marketing strategies
• Optimisation and metrics during execution of marketing strategy

SOLUTION

How did you find Salt & Fuessel?

Referral

Why did you select Salt & Fuessel over others?

• Great culture fit
• Referred to me

How many teammates from Salt & Fuessel were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

As above

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website update, great clarity on marketing strategy moving forward

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely, so helpful, abov and beyond in all aspects

What was your primary form of communication with Salt & Fuessel?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Gab is a fountain of knowledge, so impressive to see someone who is a gun at what they do.

Are there any areas for improvement or something Salt & Fuessel could have done differently?

Everything was great

BACKGROUND

Please describe your company and position.

I am the Director of Reptile Encounters

Describe what your company does in a single sentence.

Reptile Encounters offers engaging and educational experiences with Australian native wildlife, including a specialized NDIS program tailored for the neurodiverse community, alongside school incursions, parties, and events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Salt & Fuessel to accomplish?

• Development of a learning management system
• Search engine optimisation
• Digital marketing

SOLUTION

How did you find Salt & Fuessel?

• Referral
• Other

Why did you select Salt & Fuessel over others?

Referred to me

How many teammates from Salt & Fuessel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of learning management system.

• Add Learnpress pluggin to site
• Set up membership levels 

Search engine optimisation.

• On page optimisation
• Back links
• Blog writing

Digital marketing.

• Google Adwords
• Meta

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of the LMS. 

• Getting users into the LMS.

SEO

• Keywords tracked
• Monthly report

Digital Marketing

• Montly report
• Strategies implemented

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Salt & Fuessel have been excellent with communication. We have weekly check ins and montly reporting on our progress. They're always willing to tackle projects that we have and assist with our growth plans.

What was your primary form of communication with Salt & Fuessel?

Virtual Meeting

What did you find most impressive or unique about this company?

They care about the work they deliver. Will be honest if they don't get something right and will find a way to resolve it. 

Are there any areas for improvement or something Salt & Fuessel could have done differently?

No from my perspective. I would highly recommend S&F.