Redwerk

BACKGROUND

Introduce your business and what you do there.

I’m CEO of OpenTeams. We’re an online marketplace that connects users of open source with providers of services around open source.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Redwerk?

We hired Redwerk to help build out the initial features in our online platform. we wanted to build a prototype to prove a concept.

SOLUTION

What was the scope of their involvement?

Redwerk managed web and data development services. They used Django and Vue.js. Their team also initially hosted the platform.

What is the team composition?

I interacted with their CEO and their project manager. My CTO mostly interacted with their project manager and 1–2 developers. However, their project manager led 3–4 developers.

How did you come to work with Redwerk?

One of my co-founders searched for an outsourced partner based in Eastern Europe. I believe that she previously engaged Redwerks or heard positive reviews about them.

How much have you invested with them?

We probably spent $150,000 on their services.  

What is the status of this engagement?

We started working together around June 2019 and completed the project in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Redwerk was excellent. Although we had a lot of skilled developers on our team, we engaged Redwerk for their expertise in Django and Vue.js. Their team definitely increased our skills. They were also willing to be flexible on the resource allocation.

Also, their architecture was reasonable. It was what I expected from a remote engagement. They understood what we wanted to accomplish more quickly than the average remote team. Their team was professional, accountable, and responsible.

How did Redwerk perform from a project management standpoint?

We had bi-weekly interactions and mostly corresponded over email and Slack. At times, we had video calls. This project was exploratory, so we didn’t have a list of to-dos. After a two-week sprint, we gave their team another set of priorities. They accomplished a lot during those two weeks. Their team was responsive, adaptable, and efficient.

What did you find most impressive about them?

They had great design capabilities and produced a platform that we’re proud of. The look and feel of the product exceeded our expectations. Although the website didn’t scale as we wanted it to, that wasn’t our initial effort. They did a good job of building a prototype to produce a concept. 

Are there any areas they could improve?

There was an initial challenge setting up the payment. Their team, however, was willing to get a bank account that we could talk to.

Do you have any advice for potential customers?

Be clear about what you want to accomplish and interact with them on a regular basis to steer them. Redwerk has good project management skills. However, it would still be better if you had the ability to directly communicate with their developers. We had challenges communicating with a few people on their team.

BACKGROUND

Please describe your company and your position there.

Killer Bee consults on commercial and customer excellence in the construction materials space. With a focus on a clients profitability, we are developing the tools necessary to sustainably monetize the findings and recommendations of the consultancy services. I am the founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Redwerk?

Cloud based applications for pricing, inventory management, demand forecasting and analyzing commercial performance in real time.

What were your goals for this project?

To have a suite of products that fulfilled a business need in a large industry. Obviously, high quality, user friendly, on time and on budget.

SOLUTION

How did you select this vendor?

Personally visiting development shops in Ukraine, and discussing projects needs and expectations.

Describe the project and the services they provided in detail.

Project management is a strong point. Innovative ways of tackling issues, and including value added features to products. Design and build of applications that are extremely niche to a narrow industry segment.

What was the team composition?

A project manager that organised his team effectively, especially given Killer Bee is a start up, and our specification for finished products wasn't always as robust as it could have been. The team expanded or contracted according to our demands on time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Features such as the demand forecast, and automated commercial processes which feature complex strategy in the background do not exist in our industry. Now they do. We have managed to gain the interest of some major clients in our short existence - thanks to the quality of the product from Redwerk.

How was project management arranged and how effective was it?

The project management is a feature of the project. The level of transparency as the the state of the project is high, and the level of engagement between Killer Bee and Redwerk is a Killer Bee's nomination. It works perfectly for us.

What did you find most impressive about this company?

Their speed, quality, and willingness to take the time to understand what we were trying to do set them apart. Cost, friendliness, response times. No complaints about anything from us. May sound cheesy, but it is true.

Are there any areas for improvement?

Nothing we can think of.

BACKGROUND

Please describe your company and your position there.

Company: Gooroo

Position: Product Manager

Gooroo is the next generation tutoring platform that connects students with tutors for 1-1 personalized learning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Redwerk?

iOS app for tutors

What were your goals for this project?

To have an initial MVP iOS app for tutors to set up their teaching profile, reply to students' requests, view their sessions, give feedback to the sessions, and create new sessions.

SOLUTION

How did you select this vendor?

Through personal connection

Describe the project in detail.

We hired Redwerk to build an iOS app for our tutors in 3 months. We provided the designs and API, while Redwerk worked on iOS development. The project includes features that allow tutors to set up their teaching profile, reply to students' requests, view their sessions, give feedback to the sessions, and create new sessions.

What was the team composition?

Throughout the project, 2 project managers and 3 developers were assigned to the project, together with some QA resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have a beautiful app released in the App Store in 3 months that includes custom UIs and comprehensive features. https://apps.apple.com/us/app/gooroo-for-tutors/id1053933438

How effective was the workflow between your team and theirs?

The communication was smooth with the Redwerk team. Typically, I created tasks in Jira for the project. The project manager from Redwerk would then break down the tasks and assign them to each developer.

We communicate through Slack and Jira for any question about the tasks and designs. Developers would move a task to QA once they finished. Depending on the feature, either I or Redwerk would test the feature. This efficient workflow allowed us to keep up to our bi-weekly product release schedule.

What did you find most impressive about this company?

Redwerk team is very professional in that they communicated very efficiently. They responded very quickly to our requests and were able to resolve issues fast. They also understood the importance of keeping us on top of the progress of the project.

Are there any areas for improvement?

For a project that involves multiple developers, it's better to have a tech lead to unify the coding style and make the final decision on an implementation solution, especially when the devs' skill levels are various. It can also be improved with an internal code review before delivering the tasks to QA.

BACKGROUND

Please describe your company and your position there.

I’m a management consultant at Avenue Management Consulting, Inc. The client I was working for consolidates, assembles, and delivers fitness equipment for manufacturers. I was an external business and IT consultant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Redwerk?

We needed to develop a custom database to serve as middleware between applications.

What were your goals for this project?

The project aimed to replace a 10-year-old ERP system with a new approach, making use of modern, cloud-based systems where possible.

SOLUTION

How did you select this vendor?

Through online research, we compiled a short list of vendors and vetted each one through interviews. Once we settled on Redwerk, we started with a small project and closely monitored all their steps and results.

Describe the project and the services they provided in detail.

They developed a middleware database and an XML interface to go between the middleware and the logistics software.

What was the team composition?

We worked with a project/account manager, a technical team lead, implementation staff, and QA resources.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project built the foundation for further custom software modules, as there wasn’t a sufficient standard previously. Also, the interface allows field service teams to go paperless and use smartphones with minimal effort.

How was project management arranged and how effective was it?

They handled it professionally, using a collaboration space on Google Drive. They provide tight specification, weekly status calls, and rigid notes and documentation.

What did you find most impressive about this company?

The quality of their people and work products stood out to us.

Are there any areas for improvement?

While there’s always room for improvement, it is also obvious that the Redwerk team is constantly working on their own processes and standards to tweak them where necessary.

BACKGROUND

Please describe your organization.

Kargo is a company that does mobile advertising exclusively with premium clients. We do desktop currently as well, but our focus more and more, as we go into the future, is on mobile advertising.

What is your position?

I am working as a senior project manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Redwerk?

For us, this is crucial in terms of our roadmap, because we have a lot of tech projects that we need to complete, or things that we need to accomplish this year and early next year in order for us to be placed strategically where we need to be, in terms of the market and being competitive. The challenge that we were facing involved resources, of course. We needed a team that could come in and help us with some of the smaller, but more important projects that we had, that we weren't able to allocate resources to in house. We approached Redwerk, and that's how the relationship started.

SOLUTION

Please describe the scope of their involvement in detail.

There are a few different things that we have in mind. As different things come up, we have worked on different projects but, for now, there are two important things. We have them work on our SaaS [software as a service] application, which is the in-house application that is being used by our business. That will be external soon, hopefully by next year. Additionally, we have recently been focusing on workflow pieces.

When requests come in from clients for ads, or when we have campaigns that come in for clients that need to be set up, there are important pieces within those workflows that we have Redwerk working on. For now, they're responsible for doing both the back-end and the front-end aspects of that work. In the future, it could be more things but, for now, they help us out with our core applications that we are working on and that we are developing.

How did you come to work with Redwerk?

I had worked with Redwerk at my previous job, so I knew them and we had a good working relationship. I knew about their work ethic and their skill sets, so it was just natural for me to reach out to Redwerk. I have another colleague here who has worked with them in the past, so we both felt comfortable that Redwerk would be able to address our needs. We really didn't look anywhere else.

Could you provide a sense of the size of this initiative in financial terms?

I could probably give you a figure more on a monthly basis. I would say it's usually less than $10,000 so far, because we've just had two resources. As we continue to add more, obviously that number is going to go up.

What is the status of this engagement?

We started working with Redwerk early August of this year [2015], and the work is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They always manage to find the right fit for us, even previously when I worked with them. In terms of the skill set, whether it's a front-end engineer or a back-end engineer, they have some talented, skilled workers, and the quality of work that comes back from them is usually pretty good. Of course, there are always hiccups regarding processes and things like that, but that's something that all companies have to figure out when they work with an offshore team.

As far as the quality of the code, I have never had any problems with them in the past couple of months that we've worked with them. They've picked up our architecture and coding practices pretty quickly. They're very responsive, and they're available during the day. The overlap is a good three to four hours, which makes it very easy for us to work with them.

What distinguishes Redwerk from other providers?

One thing that's helpful is that their entire team sits in their office space. I think that's been very helpful, rather than having distributed teams because they are all easily accessible simultaneously. When I need to do meetings, I can speak to the whole group at the same time.

The other thing that I like about them is that Redwerk is very open to feedback. I can contact them anytime. I like the way they structure the teams, having a team lead or a tech project manager as your main point of contact. Working with that person makes it easy, at least for us, because we don't have to talk with three or four different people in terms of requirements or explaining things to them. We just talk to the project manager and things get done.

Is there anything Redwerk could have improved or done differently?

It's hard to say. I think they're very good, technically. I think one thing I would probably say – this goes not only for Redwerk, but for other offshore teams as well – is the communication gap, or the language barrier. Obviously, everybody here speaks only English, so if you have people who are more comfortable with English, it just makes the whole process go much more smoothly.

BACKGROUND

Please describe your organization.

We are an online document, email and data management system. We're currently trying to branch out into small and medium-sized enterprises. We needed a couple of interactions in terms of desktop functionality, and this is where Redwerk was helping us.

What is your position?

I am the managing director of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Redwerk?

The business challenge we were facing is that we needed to develop certain software functionalities. We were looking for additional developers and assistance with some of the development we had on hand. We were interested in adding functionality to our product rather than to our website or anything of that nature.

SOLUTION

Please describe the scope of their involvement in detail.

I'm not a technical guy, so I can't give you the scope of what they're doing. They're still working on two additional products for us at the moment. We have an ongoing relationship with them as part of our outsource development team. Our product is fully functional in modern-day browsers.

Instead of syncing files from your desktop, you work completely in a cloud server, whether it be as a small company where you work in the public cloud environment that we have, or if you have a larger organization and you feel that you want to have your own private cloud server. The whole product works in a browser, regardless of the device you are using, be it a laptop, desktop, or tablet. We have a mobile app, which we've also asked Redwerk to review and update for us.

How did you come to work with Redwerk?

We actually had been looking for a number of different outsourcing environments. We worked close to home, we worked with some people in Malta, and we worked with outsourcing companies in India, with varying degrees of success. Last year, we got back in touch with Konstantin [Klyagin, the CEO] from Redwerk. We gave them a project that was quite successful, and the communication has been very good. As a result, the amount of work that we placed with them has grown, and it helps with what we're doing. We have a couple of developers there who seem to understand what our product is.

Could you provide a sense of the size of this initiative in financial terms?

At the moment, we tend to work on small projects at a time – less than $10,000 for each one. We're working together right now, and we're discussing the possibility of taking on a team there, where we'd be talking about expanding the scope and size of the work. But, that's still in discussions.

What is the status of this engagement?

I believe we started working with Redwerk in the second quarter of 2014. The relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

From the beginning, we had a process that we went through. We worked on establishing what needed to be done, what the quotation of the work was, and we set a timescale. There were no increases in fees, and the timescales were generally met. Sometimes, if things went wrong, it was only because we had increased the scope of the work.

What distinguishes Redwerk from other providers?

Redwerk gets the work done. I guess when you speak to many people about outsourcing software development work, there are a lot of mixed reviews, but we're quite happy with Redwerk. They're getting the work done, and they're doing it on time.

Is there anything Redwerk could have improved or done differently?

We've been working with them for slightly more than a year now, but the projects are smaller in scope, and that's precisely the way we want to keep it at this moment in time. Sometimes, it's a case of getting the communication level correct. Sometimes, it takes a bit longer than I would expect, but that could also have been on our side. The blame in that case is probably 50/50, to be honest with you.

BACKGROUND

Please describe your organization.

I work for ClearDATA, Inc. It is a company that provides cloud computing services, specifically to the health care vertical. 

What is your position?

I'm a software engineer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Redwerk?

At the time, we only had a couple of software engineers and we needed to have one of our applications upgraded quickly. We didn't have the time to go through the hiring process. We contracted with Redwerk to provide software development needs.

SOLUTION

Please describe the scope of their involvement in detail.

The way the project was set up, we had a product owner. She was the one that talked to our customers. We built this system for a customer of ours. She decided which enhancement we were going to work on next. These enhancements are going to be broken up into two. One for the software engineers that worked for my company and some for Redwerk. I can give you a generalized overview but not specifics. Our customer would come to the product owner and ask for changes to the website. We work in a natural environment, so we would break up the enhancements into smaller chunks, which we called stories, and then the stories would be prioritized by the product owner, and they'd be passed out to Redwerk. They were responsible for the software development to accomplish the enhancement. Once that was done, we would test it on our side, and include the finished product in the next upgrade of our system.

How did you come to work with Redwerk?

I was not involved in that process. Our CTO [chief technology officer] had worked with them on a previous occasion and had recommended them. Beyond that, I am not sure what else went into the decision.

What is the status of this engagement?

There was never an exact timeline. The work was started and, at some point, we went through the hiring process, hired in house software engineers, and that's when the work with Redwerk was finished. We started August of last year. I was no longer involved with that project, but I believe it was January or February that we no longer were using them.

RESULTS & FEEDBACK

How did Redwerk perform from a project management standpoint?

The system that we were working with had a huge amount of problems, so their software engineers had to work within the context of a system that had many areas for improvement. Overall, I'd say they were pretty good. The quality of the work was usually accepted. The only times we had problems was when there was not a good understanding. There was some lack of communication between them and us as far as what we wanted them to do, compared to what the enhancement entailed. That might have been more of a communication issue than a technical issue.

What distinguishes Redwerk from other providers?

I have never worked with another company in this capacity, in a situation where they were providing software engineering services. But, what I would say is that when we needed their help it was easy to get in contact with them. Redwerk was very eager to get a problem solved, to work with us, and try to understand what the problem was. The only issue I would say is the time difference. Redwerk was in Europe, so the time difference sometimes became problematic for us.

Is there anything Redwerk could have improved or done differently?

Communication – obviously that goes both ways. But, I would suggest that they keep communicating and making sure they understand what the issue is that we're trying to resolve.

BACKGROUND

Please describe your organization.

I've actually done several projects with Redwerk. The latest work I did with them, in 2014, was for PageFreezer, which is a website and social media archiving solution.

What is your position?

I am the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Redwerk?

Our business challenge was finding a way to archive website and social media data at a large volume every day, in a reliable way for our customers, for regulatory compliance and legal purposes.

SOLUTION

Please describe the scope of their involvement in detail.

I've been working with Redwerk since 2010, up until around 2014. For PageFreezer, they were responsible for front-end development, user interface implementation, database design, and back-end development. They took care of the whole product development cycle. After the initial version was developed, they added new features, fixed bugs, and improved the product.

How did you come to work with Redwerk?

I was working with them since the very beginning in 2006. I was actually their first customer, on a different project and with a different company. Then, after I had moved on, based on the experience there, that's why I hired them in 2010.

Could you provide a sense of the size of this initiative?

We had a dedicated team hired, anywhere from three to seven people working on our solution on a continuous basis. It was not on a project basis, it was really on a month-by-month basis, depending on the capacity that we needed. The minimum team was about three or four people.

What is the status of this engagement?

We started to work together in 2010, and collaborated until 2014. They acted as an outsourced development team, and then in 2014 I in-sourced everything here in my local office, and I discontinued the contract.

RESULTS & FEEDBACK

Could you share any statistics or feedback from this engagement?

We had a queue with issues and new components that had to be developed on a weekly basis. We discussed what to develop and implement next, and which issue should be picked up, but I don't have any specific quality metric or something that we used. The overall quality of Redwerk's work was good. At that time, they were going through some changes in their team, which resulted in some setbacks at certain moments but, generally, I think they're providing a reliable software development service, and they were able to operate in a flexible way.

If I needed an extra designer, an extra tester, or an extra developer, they were able to pick that up fairly quickly. In a matter of weeks or sometimes days, they were able to add additional capacity when it was required. I did not directly work with their team, but with a team manager, so I don't have any direct experience with their people other than the manager.

How did Redwerk perform from a project management standpoint?

We used an agile project development method. In general, their project management was good.

Is there anything Redwerk could have improved or done differently?

At times, I believe that it would have been more effective if we could communicate directly with their developers. All the communication was relayed through the project manager, and I think it could be improved by more direct lines with the developers at certain points, to cut out some layers there and make it quicker. They're nine hours ahead of us, so we always had one day of delay in responses. If you could make that communication more effective, that would really help. That could be a potential area for improvement, I don't know if they already do that right now or not, but that's something I think would be good.

BACKGROUND

Please describe your organization.

We are LinkTiger. We have a Software as a Service tool that is an automated link checker/scanner of websites. It's a quality assurance tool that our customers use to ensure all the links on their sites are working properly. We scan for HTTP errors.

What is your position?

I'm the owner.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Redwerk?

It was my partner who originally approached them. He had the idea to create this tool out of necessity and he's not a developer. He's more of a product manager, engineer type-business analyst. He scoped the specifications and requirements for the app that we wanted to build. Then, he went and found Redwerk to do all the coding and testing of the solution. My partner managed the project and had Redwerk developers and QA [quality assurance] analysts do all the coding of the tool. That was a relationship that was in place for about five years in its entirety. Then we got to the point where we didn't want to use offshore resources anymore, so we decided to bring the work back in house.

SOLUTION

Please describe the scope of their involvement in detail.

They pretty much developed the tool from scratch. All the features and functionalities they built based off my partner's specifications. They worked very closely together and built the tool. They also did support, and troubleshooting whenever there was a bug.

How did you come to work with Redwerk?

It wasn't a very extensive process. We did what we typically do when we're looking for a new supplier like this. We'll go out and find three different vendors, and then we'll start off with a small project and see how they each interact with us – see how efficient they are, see how many questions they ask, see if they can do things with minimal support, and if they can use the written documentation and guidance we provide them. From there, we narrow the options down until we have our choice. That's how we found Redwerk. The relationship grew from there.

Could you provide a sense of the size of this initiative in financial terms?

During the five or six years [of the relationship with Redwerk], we spent a couple hundred thousand dollars. On average, I'd say we spent less than $50,000 a year.

What is the status of this engagement?

The work began in late 2006 and was completed in early 2012.

RESULTS & FEEDBACK

Could you share any statistics or general feedback from this engagement?

I don't have specific metrics.  Generally speaking, we were happy with the quality. We had a relationship that lasted six years. I would say the quality was fine. They had knowledgeable resources. They had a team that could do development and QA.

How did Redwerk perform from a project management standpoint?

Their leader was more the project manager and technical analyst. He would work directly with me and with my partner, and then he would communicate with his internal team in order to get the work done. He was responsible for all estimations.

What distinguishes Redwerk from other providers?

At the end of the day, it's all about cost, quality, and time. How quickly can they turn things around? How good is it and how cost effective are they? In all of those aspects, Redwerk were good, otherwise we wouldn't have stuck with them for six years.

Is there anything Redwerk could have improved or done differently?

There's one area where I thought their estimates – I found especially towards the end were getting to be pretty high in terms of effort. I don't know if that's because our system was getting more complex. I started to think that maybe their estimates were a little off. I didn't really compare that to anything. They always did what they said they were going to do. They always did it on time and on budget. Rarely did they go over the estimate. But, I think maybe they added extra hours in the estimate just to cover those risks. I don't know if that was a function of the situation but that's the only complaint that I would have.

BACKGROUND

Please describe your organization.

9yahds is a cloud-based automation tool providing an intuitive solution to create, use and track all of your critical workflows. Our mission is to build more resilient companies by providing a solution every businessperson can use to document his or her business processes. With our role-based modeling, workflows are built task by task, assigned to roles, not people. That way, though staff changes, processes remain consistent. Redwerk has performed a number of projects for us during the last two years.

What is your position? 

I'm the co-founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Redwerk?

The major projects initially performed included moving from a single tenant to a multi-tenant, cloud-based solution and adding drag-and-drop functionality to a form-based user interface. Next, Redwerk integrated STRIPE, an ecommerce component, to 9yahds so the user could sign up for free, and then manage the subscription from their account. More recently, Redwerk created a "Community Folder" for us, allowing us to pre-populate 9yahds with workflows contributed by professionals. Our users can access that folder by dragging these shared processes into their team folder and customizing. This capability allows us to update the "Community Folder" continuously to build that asset. They have also performed countless changes to the user interface, no project is considered too small or too complex for them. They treat each project with great care and do a great job. They have truly been the equivalent of an in-house team for us since the beginning of the company.

SOLUTION

Please describe the scope of their involvement in detail.

We knew we wanted to be cloud based. We wanted to update the usability of our tool. We wanted to add e-commerce to it. We wanted to add a community so folks didn't have to deal with blank page syndrome. Down the road, we foresee a mobile application with a new UI [user interface]. Redwerk actually started some of that and then we realized we needed to focus on some other things, but they're very capable of performing these future upgrades. They also do a lot of the debugging and provide great support for us as well. We really rely on them anytime something isn't working quite right. They always get back to us quickly with identification of the problem and the options to solve it. They are wonderful.

How did you come to work with Redwerk?

They were recommended to us by a large domestic hosting company that did some outsourcing to them. They're a very reputable company, and we relied completely on that reference.

Could you provide a sense of the size of this initiative in financial terms?

I'd say they have committed about 1,500 hours to various projects. Every project that is specified is discussed thoroughly, and they often provide multiple options to meet our objectives. They can give us the Cadillac or they can start with a Hyundai. I'm very trusting of their quotes because they always give us options. 

What is the status of this engagement?

They are currently performing a few small upgrades with respect to our audit trail and how some of the data tables display. We are also having them perform upgrades to our infrastructure.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have metrics, but I can tell you they're wonderful. They do a lot of research and present options if there is more than one way to code or display what we are requesting. Sometimes, we ask them how they suggest we add or change something, and they describe the specification for us. Most jobs we have done now are under 15 hours, but we have completed a number of projects that were in excess of 50 hours. They work very rapidly.

How did Redwerk perform from a project management standpoint?

Honestly, I consider Redwerk a part of our team. They're so responsive and so trustworthy that I wish they were side by side in the next room. In fact, it feels that way. They are just an email or Skype message away. We work primarily through email, including the team on all communications.

What distinguishes Redwerk from other providers?

They don't just respond to your specs. They come back and tell you that they already tried a few designs, and they show them to you. They actually have sent us screenshots at times of ideas that they have. They go beyond just doing what you ask. They interact with the specifications and really come up with alternatives, and they'll warn you sometimes, about the possible consequences of the changes you're thinking about making if it is going to have impact across the application. They're very good at being creative – they're not just order takers. They are involved and committed to the success of the solution.

Is there anything Redwerk could have improved or done differently?

Nothing I can think of.